ࡱ> EGD Jbjbj 4,rr q8@4t,"S"U"U"U"U"U"U"$~$0'y"y"4"FS"S"V!@!`f0FO! ?""0"[!T)vx)!)!y"y".") : Situation or TaskAsk the applicant to describe a situation that s/he was in or a task that s/he needed to accomplish independently or with a group. Make sure your question is designed so the applicant must describe a specific event or situation, not a generalized description of what was done in the past. Ideally, formulate your question so that the situation or task can be drawn from professional, volunteer, academic, or any other kind of relevant experience so as not to limit the candidates realm of possibilities. Action takenMake sure to ask the applicant to describe the specific action s/he took. Watch for applicants who focus their answers on the overall actions of the team, for example, rather than on their own contributions. If applicable, you can also ask the applicant to address any specific obstacles or challenges that s/he faced as well.Results achievedGood questions also ask the applicant, either directly or indirectly, to communicate details regarding the end result of their actions. Typical questions which directly ask the applicant to address this could be: What did you accomplish? What was the impact of your actions on affected parties? What did you learn? Is there anything that you would do differently? How to Formulate Successful Behavioral Interview Questions Highly effective behavioral questions can be developed using the STAR approach. This will ensure that the applicant provides you with a more thorough answer that encapsulates their competencies. Using this approach will also expose weaknesses in an applicants response. Sample interview questions incorporating the STAR approach: Describe your experience in writing an important document which effectively provided guidance or explanation for your unit or manager (situation or task). What process did you follow to make your document effective (action taken)? What was the overall impact of your document (results achieved)? Think of a time when you had many demands placed on your time (situation or task). How did you ensure that you were able to meet the needs of your customers as well as your co-workers and supervisors (action taken)? What was the impact of your actions (results achieved)? Describe the most difficult or challenging customer situation you have dealt with (situation or task). Tell us specifically how you were able to work with a customer (action taken) and what the outcome of the situation was (results achieved). Give us an example of an important report you were directed to write with limited time and resources to do so (situation or task). What were the circumstances, how were you able to execute the report successfully (action taken), and how was it received (results achieved)? Tell us about a time when you were the leader of a team where you knew little and the team had all the expertise (situation or task). How did you deal with this situation? How did you establish credibility with your team (action taken)? What was the result of your actions (results achieved)?      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PLP^P`LhH.C.\Hcr\;Q,W                 X."=)%.;!?TkG:KVYi4 jLcjGmPVx6dx(gBL5y$&eZ @ J @UnknownG*Ax Times New Roman5Symbol3. *Cx Arial5. .[`)Tahoma?= *Cx Courier New;WingdingsA$BCambria Math"h'2(gJ'  !r4 3QHX ?:K2!xx :How to Formulate Successful Behavioral Interview Questions=Advice for creating successful behavioral interview questionsSOffice of Professional Development, Department of Technology, IT Workforce PlanningdglorJennifer Hamman   Oh+'08$4      (0<How to Formulate Successful Behavioral Interview Questions@Advice for creating successful behavioral interview questionsdglorTOffice of Professional Development, Department of Technology, IT Workforce Planning Normal.dotmJennifer Hamman3Microsoft Office Word@Ik@@:@je ՜.+,D՜.+,H hp  State of California   Situation or Title`H<T_AdHocReviewCycleID_NewReviewCycle_EmailSubject _AuthorEmail_AuthorEmailDisplayName_ReviewingToolsShownOnce糎 STAR formDon.Gloor@state.ca.govGloor, Don@CIO  !"#$%&'()*+,-./012356789:;=>?@ABCFRoot Entry FzfHData 1Table.)WordDocument4,SummaryInformation(4DocumentSummaryInformation8<CompObjr  F Microsoft Word 97-2003 Document MSWordDocWord.Document.89q