ࡱ> HJG%` 4bjbj 4(̟̟4 <<<<$`$>2kkkE>G>G>G>G>G>G>?hkkkkkG>\>}}}kE>}kE>}}6= `A4<";$>4r>0>;BBH=B=`kk}kkkkkG>G>gkkk>kkkk   Job Description and Expectations (Parts Counter Sales Representative) Reports To: _______________________________________________Title_______________________________ Target Responsibilities: . Sells outdoor power equipment parts to customers walking or calling into the store. Fills parts requests for the service techs and Participants in rolling inventory checks. Greets customers in a friendly and timely manor. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Speaks clearly and persuasively in positive or negative situations; responds well to questions. Follows all company and vendor policies and procedures Adaptability - Adapts to changes in the work environment; Manages competing demands; Daily Duties and Responsibilities: Begin each workday with a positive attitude by encouraging each counter person to meet their daily and weekly goals. Work to develop a sense of team in the parts department and across other departments. Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction. Discusses use and features of various parts. Reads catalog, microfiche viewer, or computer for replacement part stock number and price. Fills customer orders from stock Prepares sales slip or sales contract. Receive payment, make proper change and wrap or bag merchandise for customer Receives and fills telephone orders for parts Advises customer on substitution or modification of part when replacement is not available. Examines returned part to determine if defective, and exchanges part or refunds money Receives and fills telephone orders for parts Alert the parts manager when stock is running low. Weekly Duties and Responsibilities: Marks and stores parts in stockroom according to prearranged system. Takes inventory of stock, brochures, bulletins, manuals and publication. Present and accurate count to the parts manager. Advise the parts manager of trends in parts usage. Monitor aging inventory and present a report to dept manager. Sweep and clean the stock room Quarterly Duties and Responsibilities: Meet with Parts/Service Manager to discuss improvement processes to be implemented during the next quarter. Annual Duties and Responsibilities: Meet with Parts/Service Manager to discuss year-end results, goals and objectives for the upcoming year. I _______________________________________ understand that these are the minimum requirements to continue my employment. 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