ࡱ>  bjbjޥ 7ǴǴOjj8t8*(>TTT/I Uϭѭѭѭѭѭѭ$bV//TTvzqqqTTϭqϭqq&T0G tLJ dH8qjjzj<]qq X]]]]]]8j]]]]]]]]]j : Sample Federal Resume 1234 Vet Ave Vet City, IL 62226 Home Phone: (303) 123-1234  HYPERLINK "mailto:vet@aol.com" vet@aol.com SSN: VACANCY IDENTIFICATION NUMBER: AFPC214187YA-1740-1/2FS JOB TITLE AND GRADE: Executive Assistance - YA-1740-01/02 U.S. Citizen: Yes Veterans Preference: Yes, 5 point Federal Employee: N/A Highest Grade Level and Dates: N/A AREAS OF EXPERTISE % Leadership% Program Management% Human Resources% Administrative Policies% Training and Development% Personnel Actions% Executive Advisor% Contract Administration% Quality Assurance/ Improvement PROFESSIONAL SUMMARY Self-motivated and confident individual with strong communication skills; conveys a personable, yet professional image. Demonstrate an exceptional record in planning, program coordination, public relations, and business administration within a customer environment. Versatile and adaptable; identifying organizational processes and present effective solutions utilizing a needs-based approach and in-depth product knowledge. Establishes instant credibility with peers and customers to create team success. Developed writer/speaker who interacts personably with diverse cultures to include: age, gender, religion, sexual orientation, physical and mental ability, and socioeconomic status. WORK EXPERIENCE Organization Superintendent Apr 2013 to Present 375th Force Support Squadron Hours/week: 40 Scott AFB, IL Salary: $52,000 Supervisor: Robert OBrien Telephone: (773) 581-8290 OK to Contact: Yes Professional Accountabilities: Led over 500 military and civilians, supporting 39K personnel assigned to the wing, 18AF, HQ AMC, USTRANSCOM, 31 tenant units and 127 GSUs. Served as senior enlisted leader and provided leadership and direction on issues affecting the professional development, mentorship, and proper utilization of the squadrons 100 enlisted personnel. Advised the commander on Air Force services and personnel initiatives impact on the units and installations personnel. Operating Management: Through staff specialists and subordinate unit supervisors, monitors and coordinates the execution of assigned missions. Evaluated existing internal programs, plans, and procedures. Directed analysis of shortfalls in individual areas. Initiated establishment of operating guidelines and explained operational requirements to subordinate staff and unit supervisors for changed programs, goals, and processes. Directed and monitored proper implementation. Reviewed and analyzed records and reports on mission accomplishment and manpower resource utilization to evaluate progress in achieving mission objectives. Studied continuing problems related to overall operating effectiveness and directed necessary corrective actions. Initiated documentation of requirements and adjustment of authorization documents, as appropriate. Coordinated operations among subordinate elements and with other organizations on matters which may adversely affect program. Discussed major projects and new assignments higher level command representatives. Made decisions relating to major changes in work plans, operations, and resource allocations. Advised the commander and his assigned staff on matters regarding specific employment conditions and operational limitations. Participated in meetings and conferences to discuss major management and operational issues. Prepared and conducted staff briefings on all areas of mission assignment. Program Coordination: Directed, controlled, and monitored the administration and execution of established programs in such areas as personnel management, business administration, employee relations; resource and manpower management. Established and discussed plans and reporting requirements with subordinate staff specialists. Initiated development of directives, implementation instructions, and other technical guidelines on the individual program areas for use by supervisors. Reviewed and analyzed policy issues. Evaluated units' performance in individual program areas by review and analysis of records and reports, staff assistance visits, and command inspections. Supervisory Functions: Delegated authority to unit supervisors and held them responsible for proper performance of units. Handled serious employee complaints referred from lower levels of supervision. Approved and modified career development plans, training requests, and employee utilization proposals. Estimated and justified resources needed to accomplish plans to higher-level management. Approved and modified requests prepared by supervisors for reassignments, status changes, awards, and selections. Prepared formal performance evaluations for employees and reviewed evaluations prepared by subordinate supervisors. Selected Accomplishments Revised unit feedback process; on-time rate rose 37% to 91%; from worst to best; better informed personnel. Oversaw 560 assignments; matched requirements with eligibility; safeguarded $17.1M in relocation fund allocation. Managed 19.5K appointments, 12.3K transactions, and 14K CMS cases; boosted MPS to 99% customer satisfaction. f&f&f& Equal Opportunity (EO) Strategic Advisor Apr 2011 to Apr 2013 Directorate of Manpower, Personnel, and Services Hours/week: 40 Headquarters Air Mobility Command Salary: $27,000 Scott AFB, IL Supervisor: John Haney Telephone: xxx-xxx-xxxx OK to Contact: Yes Professional Accountabilities: Served as advisor to 18 AF/AMCs Leadership and EO Functional Manager for over 55K personnel at 12 military bases. Developed $250K budget and directed operational requirements for all EO functions; prepared executive correspondence. Directed and assigned augmentee for inspections at AMC Active Duty and Air National Guard EO offices. Counseled and provided career broadening, leadership opportunities and training. Implemented whole-person concept to 53 employees. Program Development: Delivered complex management initiatives including conception, as well as, implementation of programs which promote operational guidance. Served as the focal point for outreach initiatives, projects, and plans. Provided guidance where needed to support department initiatives. Collaborated with internal and external resources to developed and facilitated programs for individuals to network, share knowledge, challenges and ideas. Develop programs which provides the most effective products and services to employees. Training: Identified and advocated diversity and inclusion training and awareness opportunities, as well as, organizational training needs in diversity management. Facilitated management training and developed curriculum when needed. Personnel Administration: Reviewed and approved training needs for staff members. Counseled personnel regarding duties, career potential and opportunities. Developed improvements of business practices, and organization features and structures in order to eliminate or reduce barriers to accomplishment of work and achieve optimal use of all resources. Promoted team building in accordance with policy. Ensured adherence to policies and procedures for work site. Provided advice, counsel, and/or instruction to employees on both work and administrative matters. Budgetary Management: Provided budget and financial guidance to the organization. Performed in-depth research and interpretation of policy and regulations to resolve arising issues. Utilized guidance, policy, regulations and knowledge to problem solve and make recommendations to improve the organization. Rectified evolving issues and program changes. Formulated, submitted and justified budget. Prepared analyses, trend data and gathering outside information to make reasonable forecast assumptions on the organizations workload. Ensured submission is cohesive and is submitted accurately and timely. Monitored and analyzed execution against the plan. Selected Accomplishments: Oversaw commands 98 EO cases, 88 Unit Climate Assessments, and 594 EO assists; team surveyed 24K employees and trained 10K personnel. Managed 7 command inspections; inspected 280 line items with zero discrepancies. Improved Human Resources/Diversity briefings for 55 executive leaders; promoted desired competencies and preeminent issues. Master of conflict resolution! 56 EO assists/52 man hours investedavoided litigation fees/saved AF $112K. f&f&f& Deputy Director/Superintendent Equal Opportunity (EO) Sep 2008 to Apr 2011 374th Airlift Wing (PACAF) Hours/week: 40 Yokota Air Base, Japan Salary: $27,000 Supervisor: John Haney Telephone: xxx-xxx-xxxx OK to Contact: Yes Professional Accountabilities: Led EO program for a population of 11K. Served as EO advisor and provided career broadening to 25 EO technicians. Coordinated closely with base agencies; monitored trends and resolved issues impacting operational readiness. Directed $25K base special Observance/EO operating budget; regulated training for future operations. Served as key advisor to executives on Human Relations (HR) climate. Department Liaison: Served as advisor to commanders, managers and senior staff on issues related to EO and HR. Provided guidance and assistance to supervisors and employees on all areas of personnel management regulations, policies and laws. Kept abreast of operating program developments to effectively assist management in personnel responsibilities. Participated in development of operational plans with top level managers and key operating officials. Program Analysis: Analyzed proposed changes in operations, assessed impact on personnel program requirements, and advised managers in the most effective personnel management. Developed information for and prepared special or recurring reports and studies relating to the total personnel program or specific areas for management use. Provides options and recommendations for effective program operations; advised as to regulatory and legal requirements of the program. Workforce Management: Exercised personnel management responsibilities through HR specialists and assistants. Planned and assigned work, set priorities, advised employees on program goals and objectives. Made decisions on work problems presented by employees. Set performance standards and appraised work of employees. Resolved employee complaints and referred more serious grievances to higher authority with recommendations for resolution. Oversaw projects and programs, identified and shaped goals of the organization, made decisions on work problems and administrative proposals. Coordinated with others within and outside the laboratory on program accomplishment and collaborative efforts. Ensured the development of employee performance objectives and conducted performance evaluations. Training and Development: Offered technical advice and assistance concerning purpose of training needs, sources of training, design and presentation of instruction. Monitored program indicators to identify trends or potential problem area; implemented corrective action. Performed quality improvement of organizational training solutions; developed programs and provided suggestion approaches. Selected Accomplishments: Managed 6 civilian contracts; decreased formal complaints 20 to 0 in one year; saved Air Force, $36K in legal fees. Overhauled units training program; devised 30 outdated tasks; prepared team for future operations. Directed 20+ calls from associated military bases for EO guidance; resolved complaints at the lowest level. Managed fiscal budget; detected $3K loss of funds; negotiated with finance and reclaimed monies; restored accuracy. Facilitated 16 EO assists; saved legal 400+ man hours; expert HR management skills netted zero formal complaints. f&f&f& Superintendent, Equal Opportunity (EO) Feb 2005 to Feb 2008 Oklahoma City Air Logistics Center (AFMC) Hours/week: 40 Tinker AFB, OK Salary: $27,000 Supervisor: John Haney Telephone: xxx-xxx-xxxx OK to Contact: Yes Professional Accountabilities: Managed USAFs largest EO program; provided services to 29K personnel for five organizations. Lead 9 military and civilian personnel to administer Human Relations Education (HRE) and EO compliant processing. Managed $100K budget; acted as command staff enlisted liaison to commander. Coordinated with base agencies to monitor Human Relations Climate (HRC) and eliminate unlawful discrimination. Developed and instructed human relations education classes for 36.5K personnel. Equal Opportunity Manager: Designed and administered programs to improve the utilization of minority groups and women; assured equal opportunity and treatment of all employees without regard to race, color, religion, sex, national origin, age, or physical or mental handicap. Provided counseling and technical advice to serviced employees, and managers on EO matters. Administered EO complaint program, including the selection, training, and evaluation of EO technicians and determined counseling assignments. Drafted specific action items to treat causes of problems and implement corrective action. Assessed potential for successful mediated resolution of complaints and arranged for mediation services. Professional Relations: Identified EO problems; consulted with managers, supervisors, personnel staff, and other staff offices and employees to isolate causes and reasons for problems with steps toward possible solutions. Directed team meetings and collective efforts to resolve complaint, disciplinary, personnel, and grievance issues. Employee Relations Coordinator: Provided management-employee relations support to assigned organizations for various personnel and employee issues. Developed and presented solutions to situations affecting numerous inter-related personnel issues. Provided overall advice and assistance on management-employee relations, performance management and recognition, employee counseling, and related functions. Organizational Consultation: Provided expert guidance and assistance in the management of complex projects, studies, and action items, kept headquarters informed of critical developments and providing expert advice on the administrative aspects of various problems or situations as necessary. Participated in the planning and budgeting process and assists in assessing performance improvement initiatives. Analyzed organizational performance facts and data to draw conclusions and provide recommendations. Process Improvement: Analyzed problems and other issues to determine the best and most appropriate course of action. Collaborated with management to develop, analyze, evaluate, and review projects relating to improving the effectiveness of work methods and procedures, manpower utilization, distribution of work assignments, and other administrative issues. Policies and Procedures: Developed, reviewed, and interpreted various regulations and directives pertaining to administration and management of the wing. Incumbent maintains a Directorate suspense roster and assigns actions based on the function of each division; initiates action to meet internal and external suspense actions; tracks progress of such actions; and ensures full coordination of replies and organization positions. Communications Abilities: Expert skill in communicating ideas, concepts, methods, analyses, evaluations and recommendations in a lucid, logical and convincing manner, either by oral or written means of communication to a variety of audiences including management, professional, technical, and administrative at all organization and hierarchical levels with equal facility and clarity. Selected Accomplishments: Networked with civilian training to revise HRE schedule; be AFs 30 day-goal by 28 days; 100% compliant. Implemented HRC assessment 4 months ahead of AF target; minimized delivery time to commanders from 1 hour to 15 minutes. Provided superior EO education to base populace; taught 150 classes and +2K personnel trained. Organized facilitation training for EO personnel; ensured 7-level upgrade; saved $10K. Developed and designed a new tracking product for newly assigned leadership increased accountability by 85%. Updated EO briefing room with $25K in multimedia support. Maximized learning with enhanced technology. NCOIC, Military Equal Opportunity (MEO)/Technician Feb 2003 to Feb 2005 72D Air Base Wing (AFMC) Hours/week: 40 Tinker AFB, OK Salary: $27,000 Supervisor: John Haney Telephone: xxx-xxx-xxxx OK to Contact: Yes Professional Accountabilities: Planned and managed all aspects of MEO programs, including duty schedule, budget and work flow. Promoted awareness and understanding of all policies and directives regarding MEO programs. Developed and instructed human relations education (HRE) classes for over 36K personnel. Clarified equal opportunity and treatment (EOT) complaints and made recommendations for commanders. Conducted Unit Climate Assessments (UCA) and made recommendations for resolving MEO issues. Prepared monthly and quarterly reports on program status. Identified human relations problems and established specific goals to neutralize sources of discrimination. Identified human relations problems and established and served as an advisor for cultural observances. Equal Opportunity Processing: Analyzed, monitored, and administratively processed EEO discrimination complaints to identify problem areas, and develop information for use in designing more effective program plans and actions. Ensured complaints are processed in accordance with regulatory procedures. Independently evaluated and analyzed complaints to identify personnel management practices/ deficiencies that may contribute to allegations of discrimination. Developed recommendations for alternative resolutions as directed by Federal guidelines. Administered the informal and formal complaint process. Processed difficult and complex individual/class complaints of discrimination with charges of reprisal, coercion, intimidation and harassment, etc. Reviewed, developed and implemented procedures for processing formal and informal Equal Employment Opportunity complaints of discrimination. Training and Development: Conducted formal instruction. Developed and followed lesson plans, determined if supplemental materials were necessary. Implemented various instruction techniques to meet the needs of the participants. Researched, developed, wrote, revised, and reviewed content of course instruction to remain in conformance with existing guidelines. Evaluated and revised course materials that require routine updating to reflect changes in policy and procedures. Selected Accomplishments: Dedicated instructor; obtained 4 years of professional knowledge in less than 6 months on the job. Recognized as go-to expert and lead trainer. Instructed 7.6K personnel, most ever at Tinker AFB. Handled complex, high-vis formal sexual harassment and sex discrimination complaint. Performed timely and professional interviews and outstanding documentation. Assisted with the conversion of 246 products from old legacy system data base to new Oracle data base system with 100% accuracy. 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