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(........1  !"#$%&'()*+,-./011WW8Num1WW8Num2WW8Num3WW8Num4WW8Num5WW8Num6WW8Num7WW8Num8WW8Num9WW8Num10WW8Num11WW8Num12WW8Num13WW8Num14WW8Num15WW8Num16WW8Num17WW8Num18WW8Num19WW8Num20WW8Num21WW8Num22WW8Num23WW8Num24WW8Num25WW8Num26WW8Num27WW8Num28WW8Num29WW8Num30WW8Num31WW8Num32WW8Num33WW8Num34WW8Num35WW8Num36WW8Num37WW8Num38WW8Num39WW8Num40WW8Num41WW8Num42WW8Num43WW8Num44WW8Num45WW8Num46WW8Num47WW8Num48Outline@{|%%%%&&&(((((((((()) )"))))))))))))))))))))))))***************** +++++++++++++ +!+"+%+&+'+(+++,+-+0+{+|+}++++++,,,,,,,,(,),*,+,1,2,3,4,?,@,A,B,J,K,L,O,,,,,,,,,,,,,,,,,,,,,,,,,--------------------....?.@.A.D.}.~.........//J/K/L/O/////////////////////000000 0 0 0000A0B0C0F0000000000111=1>1?1B1u1v1w1z11111111111111111111111111111 2 2222222222222 2!2$2%2&2'2*2+2,2-202122252n2o2p2q2t2u2v2w2z2{2|2}222222222222222222222&3'3(3+3s3t3u3x33333r4s4t4w4444444444444555525354555]5^5_5`5q5r5s5t5x5y5z5{555555555555555555555 6666R6S6T6U6h6i6j6k6}6~66666666666666666666666 7777#7$7%7&7778797:7a7b7c7d7s7t7u7v7777778888"8#8$8%8&8)8*8+8,8-80818283848788898:8;8]9g9{9|99999999999999999:::::0:1:2:H:I:J:d:e:f::::::::::::::::::::::;;;,;-;.;B;C;D;V;W;X;;<<<%<&<'<D<E<F<P<Q<R<]<^<_<q<r<s<<<<<<<<<<===========>>>>>/>0>1>2>3>b>k>>>>>>?1?2?3?4?5?6?7?8?9?:?;????@?A?r?{????????????????????????????? @ @ @ @@(@)@*@+@,@Y@Z@[@\@]@@@@@@BAEAaAbAcAfAAAAAAAAABBB!B4B5B6B7B]B^B_BbB|B}B~BBBBBBBBBBCCC C?C@CACECCCCCCCCCCCCCCCCCCCCCCCCCDDDDD D!D"D>D?D@DADZD[D\D]DtDuDvDwDDDDDDDDDDDDDDDDDDDDDEE E EEEEE(E)E*E+EBECEDEEEZE[E\E]EzE{E|E}EEEEEEEEEEEEEFFFFHFIFJFNFFFFFGGGGGGGG2G3G4G5GRGSGTGUG}G~GGGGGGGGGGGGGGGGGGGGGGGGGGHHHHH-H.H/HHHHIIpJKRLSLL"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""LP GTimes New Roman5Symbol3&ArialMNimbus Roman No9 L76Courier?4Courier New;Wingdings_ StarSymbolArial Unicode MS=LucidasansA&AlbanyArial5Mincho=LucidasansBhiEiE'0yK yK Rhttp://www.karnatakaapex.com/tenders/cbsOh+'08 p x 2@G@ @mJ@@4abcNormal.KARNATAKA STATE COOPERATIVE APEX BANK LIMITEDM 0Caolan70A^LO [lB/B///8/dB0<{ ~4477 7_~ {7@4B/847^Xz/k\d_ FORMCHECKBOX  EXPRESSION OF INTEREST (EOI)FOR THE SUPPLY, IMPLEMENTATION AND MAINTENANCE OF A CORE BANKING SYSTEM GENERAL INFORMATION INTRODUCTION The Karnataka State Cooperative Apex Bank Limited (hereinafter referred to as  the Bank ) is a Scheduled Cooperative Bank incorporated under the Karnataka State Cooperative Societies Act 1959. It was established in the year 1915 and is meant to act a Apex Body to finance Agriculture sector through the District Central Cooperative Banks and Primary Agricultural Cooperative Societies. In the later years the Apex Bank diversified its activities into commercial banking. Today it has 31 branches in Bangalore City through which it carries out commercial banking activities. It does not have any branches outside Bangalore. The Bank intends to implement Core Banking System (CBS) in all 31 branches including Head Office and now invites companies and firms which are developers of Core Banking Software and have ownership of the various proprietary rights attaching thereto, to submit their responses. The Core Banking Software should among others, facilitate improvement, efficiency and productivity of customer service, availability of management information and enhancement of product development. The solution must not be restrictive to operating environment, it should be possible to deploy in a heterogeneous environment of OSS and hardware. The bank would preferentially not wish to incur any expenditure other than the cost of the solution itself, excepting for such hardware it does not currently have. This document constitutes the formal Request for Expression of Interest (EOI) for the supply, implementation and maintenance of a Core Banking System (CBS) and is being availed on an open tender basis to companies or firms (hereinafter referred to as  the respondents(s) ) which are developers of core banking software and have ownership of the various proprietary rights attaching thereto and are interested in submitting a response. Objective of the Expression of Interest (EOI) The objective of the EOI is to shortlist vendors who would later be invited to submit detailed technical and financial tenders for the supply, implementation and maintenance of a Core Banking System (CBS) that supports both the functional and technical requirements of the Bank. The Core Banking System being sought by the Bank is expected to assist the Bank : Improve its operational efficiency and effectiveness Reduce its operational costs Improve its productivity and profitability Improve customer service Enhance the development of new products Enhance the availability of management information Enable complete integration with other IT systems Provide faster and easier availability of customer relationship management facility. Quicker time to market. Format of EOI response and instructions to bidders The overall summary information regarding the Core Banking Software selection is given in section 1.2  Objective of the Expression of Interest (EOI). The respondents shall include in their response any additional services or items considered necessary for the successful completion of the project. Responses to the EOI from respondents should be submitted in a common sealed envelope, super scribed with the words :  EXPRESSION OF INTEREST FOR THE SUPPLY, IMPLEMENTATION AND MAINTENANCE OF CORE BANKING SYSTEM  Respondents should provide one (1) hard copy and one (1)electronic (soft) copy of the response to the EOI and CD. Responses to Section 5  INFORMATION REQUIRED should also be submitted in the provided Microsoft Excel Format. The response to the EOI should contain the following: Profile of the company/firm as outlined in Section 5.1. List of products and services offered by company / firm as outlined in section 5.2. List of reference sites as outlined in section 5.3.3. Copies of the last three years audited financial statements Copy of the certificate of incorporation Product brochures (technical and user) The response documents shall be addressed to : The Secretary, The Karnataka State Cooperative Apex Bank Ltd., No.1, Uthunga, Pampamahakavi Road, Chamarajpet, Bangalore -560 018. Please note that responses received by facsimile or electronic mail will be rejected. 1.3.3. The bank reserves the right to accept or to reject any response and to annul the process and reject all responses at any time prior to the award of the contract, without thereby incurring any liability to any respondent or any obligation to inform the respondent of the grounds for its action. Cost of responding The respondent shall bear all costs associated with the preparation and submission of its response and the Bank will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the responding process. Clarification of Response Document All correspondence related to the contract shall be made in English and in writing. Any clarification sought by the respondent in respect of the project shall be addressed at least ten (10) days before the deadline for submission of responses, in writing to the Secretary of the Bank. Please note that enquires made by telephone will be rejected. The queries and replies thereto shall then be circulated to all other prospective respondents (without divulging the name of the respondent raising the queries) in the form of an addendum, which shall be acknowledged in writing by the prospective respondents. Enquiries for clarifications should be sent by e-mail to the Secretary of the Bank. HYPERLINK "mailto:Secy@karnatakaapex.com"Secy@karnatakaapex.com . The entire document is available in our web site at HYPERLINK "http://www.karnatakaapex.com/tenders/cbs"www.karnatakaapex.com/tenders/cbs . 1.3.6. Amendment of EOI Document At any time prior to the deadline for submission of responses, the Bank, for any reason, whether at its own initiatives or in response to a clarification requested by a prospective respondent, may modify the EOI documents by amendment. All prospective respondents that have received the EOI documents will be notified of the amendment in writing and it will be binding on them. To allow prospective respondents reasonable time to take any amendments into account in preparing their responses, the Bank may at its sole discretion extend the deadline for the submission of responses based on the nature of the amendments. 1.3.7. Deadline for the submission of responses Responses should be addressed to the Secretary of the Bank and received on or before 2006, hours, in chamarajpet, Bangalore -18. Responses sent by post should reach the Secretary of the Bank by the same deadline. Responses received after the above-specified date and time shall not be considered. Any response received by the Bank after this deadline will be rejected. Responsiveness of Responses The responsiveness of the responses to the requirements of this EOI will be determined. A responsive response is deemed to contain all documents or information specifically called for in this EOI document. A response termined not responsive will be rejected by the Bank and may not subsequently be made responsive by the respondent by correction of the non-conforming item(s). 2 THE BANK S OPERATING ENVIRONMENT Profile Today the Karnataka State Cooperative Apex Bank has 31 branches carrying out commercial banking activities and it caters to the needs of the farmers in the State through the District Central Cooperative Banks. Broadly the Bank offers the following services among others : Retail banking that encompasses personal and business banking and Providing refinance to District Central Cooperative Banks. The Bank s vision The Bank s vision is to excel among the Apex Cooperative Banks of the Country. The Bank s mission The Bank s mission is to reach finance to all the farmers in the State. The Bank s processes The Bank s core processes are Credit and lending Transactions and payments Investments and deposits A more detailed list of the Bank s core processes has been included in Appendix A. CURRENT IT ARCHITECTURE The Bank possess a mixed, heterogeneous environment of operating systems, hardware and applications on open source and proprietary technologies, the and may abandon applications that might be rendered redundant or are in conflict with the CBS, however the Bank preferentially wishes to keep all hardware /OS/applications that is currently using. 4 VENDOR RESPONSE 4.1 Selection criteria Responses will be evaluated in a comprehensive manner against a range of criteria, based on information gathered through the Expression of interest. Some of the evaluation criteria to be considered are : Closeness of fit of proposed solution to the Bank's processes including breadth and depth of product coverage and functionality; Design of the proposed solution including modularity and open architecture and the ease with which the proposed system can be delivered; Proven implementation ability of the supplier organisation in delivering similar solutions; The vendor's ability to provide implementation and ongoing support to the Banks operations; Quality of resources such as staff and Financial capability. This list is not exhaustive. The decision making process is confidential and non negotiable. During the evaluation process, the Bank may request clarification of responses from suppliers. Selection timetable The next steps and target dates of the project are summarized below: TimetableDateEOI release date Last date for submission of EOI by vendors Opening of responses Issue of Request for Proposal to short listed vendors23.06.06 14.07.06 (4.00 p.m.) 15.07.06 (11.00 a.m.) 24.07.06 5 INFORMATION REQUIRED This section sets out the minimum information the vendor is requested to provide under the following headings: Vendor profile Products and services offered Personnel profile Vendor support services Vendors should complete in the defined format. The documents have been provided in MS Excel. Vendors are encouraged to provide brochures to support the information provided. 5.1 Vendor profile Please specify the following No.DescriptionResponse1Name of organisation (full corporate name and any relevant business name(s) )2Date of incorporation (dd/mm/yyyy)3Certificate of incorporation number (please provide a copy of your incorporation certificate)4Postal address5Tel number6Fax number7E-mail address8Location of registered office including street/road9Name and address of main vendor contact person including name, current position/title, address, telephone, fax and e-mail address10Name and address of bankers11Name and address of insurers12Brief description of business13Key offices and their locationsa.b.c.d.e.14Rating by renowned rating agencies (provide evidence of the rating if any)15Benchmarks of banking system by an independent organisation (provide evidence of the benchmark16Number of professional staffmanagementdevelopment/technicalsalesconsultingsupport17Number of your professional staff with more than 5 consecutive years' experience inmanagementdevelopment/technicalsalesconsultingsupport18Specify partners with whom you have strategic alliances in the following areas and also specify dates of commencement of the relationship. (Provide evidence of the relationship)SoftwareHardwareCommunications19Name(s) of the relevant software20Number of live sites in India21Number of live sites in Karnataka 22Total number of successful implementation sites in India23What is the current version of your core banking application24Date the current version of your application was released25How many versions of your software were released over the past 5 years26Total number of live sites running the current version27Total number of versions currently being supportedList the versions currently being supporteda) b)c)d) e)28Do you have full ownership of the source code?29What escrow arrangement do you have for the source code?30Specify the market for which the system was originally written31The year the software was first commercially available32Provide a brief history of the development of the system33Provide a brief description of the current version34List the various hardware platforms your application runs ona)b)c)d)e)f)35List the databases your application runs ona)b)c)d)e)f)36List the operating systems supported by your applicationa)b)c)d)e)f)37Describe the product architecture e.g. client/server, modular etc.38Describe the product development tool e.g. C# Visual Basic, Cobol etc.39Specify the total number of banks you have implemented your application40Name and location of the largest installation site in terms of number of users Give number of users41Name and location of the largest installation site in terms of number of customer accounts (active and inactive) Give total number of accounts42Has your product been integrated with any of the following systems (Specify Yes or No)Electronic bankingTelephone banking Fixed Line Wireless (mobile) Wireless (hand-held devices)Internet bankingATMPoint of SaleAutomated clearingData warehousingCustomer Relationship Management (CRM)Mobile bankingCall Centre/Contact Centre43Which of the following is in your software offering (Yes or No)Electronic bankingTelephone banking Fixed Line Wireless (mobile) Wireless (hand-held devices)Internet bankingATMP      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~oint of SaleAutomated clearingData warehousingCustomer Relationship Management (CRM)Mobile bankingCall Centre/Contact Centre Directors details Please provide the following details for all directors of your organisation: NameNationalityCitizenshipShares held1.2.3.4. Products and Services offered Please specify your product or software that supports the following processes and requirements. Please indicate if this is your product or it is a third party product. Details of the various processes and sub-processes have been included in Appendix A : ProcessesProduct or SoftwareCredit and LendingBusiness bankingCorporate and trade financeRetail bankingMortgage lendingInvestments and depositsCommercial instrumentsGovernment securitiesInter-bank operationsTransactions and paymentsCustomer accounts managementCash operationsCard productsOthersFinancial reportingPerformance managementCustomer InformationSystem security and controlsSignature verificationDocument managementShares management You may attach brochures of your products and services. Delivery channels supported Please indicate if this is your product or it is a third party product. Delivery channelProduct supportingInternetShort message services (sms)TelephoneFixed lineWireless (mobile)Wireless (hand-held devices)ATMsPoint of Sale (POS) Personnel profile Human resources Provide the organization structure of your firm and summarize the number of employees in each department or function Provide the resource structure for implementation and support of solution required Vendor support services Please provide the following TrainingDetails of training offeredLocation of trainingImplementation supportSpecify nature of support offered in KarnatakaLocationOffice name, location, telephone, key contact nameNature of supportSpecify nature of support available in Karnataka LocationOffice name, location, telephone, key contact nameNature of supportSpecify nature of support available in BangaloreLocationOffice name, location, telephone, key contact nameNature of supportHelp line facilityBrief description of facilityProblem handling channelsAverage response time for support activitiesSpecify ability to provide user support in multiple languages User and reference sites Please provide the following information related to five (5) banking institutions where your system has been successfully implemented 1.Name of banking institution2.Name and address of contact person including name, current position/title, address, telephone, fax and e-mail address3.Country of incorporation4.Location of the headquarters5.Number of branchesGeographical distribution of branches6.Estimated number of staff7.Annual turnover during period of implementation (Indian Rupees)8.Brief description of project undertaken9.Project duration10.Date of implementation including start and end dates11.Indicate the processes covered by the products/modules implementedCredit and LendingBusiness bankingCorporate and trade financeRetail bankingMortgage lendingInternational OperationsTreasuryCorporate and trade financeInvestments and depositsCommercial instrumentsGovernment securitiesInter-bank operationsTransactions and paymentsCustomer accounts managementCash operationsCard productsOthersFinancial reportingPerformance managementCustomer informationSystem security and controlsSignature verificationDocument managementShares management12.Number of professional staff provided by your firm for the implementation13.Number of customer accounts (active and inactive)14.Did your product interface with any of the following systems during the implementation (please indicate if this is your product or it is a third party product)Electronic bankingTelephone banking Fixed Line Wireless (mobile) Wireless (hand-held devices)Internet bankingATMPoint of SaleAutomated clearingData warehousingCustomer Relationship Management (CRM)Mobile bankingCall Centre/Contact Centre KSC Apex Bank undertakes not to contact any reference site without obtaining your prior consent. 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