ࡱ> %` lbjbj"x"x .@@S C C C C Cb#c܇0 #cb"#c#c|"C M4#cTZ[CCCŅŅbRCCC ````|#|# 2009 TAIRS Conference Workshops & Events Schedule Wednesday, October 14 9:00 AM  10:30 AM m Everybody Out of the Water!! & & & & & & & Marlin Room-Conference Center How quickly an agency can get back to business after a disaster depends on emergency planning done today. Come and learn how I&R staff from several agencies organized an emergency I&R center.Co-Presenters: Beth Wick, MSSW, LCSW, CIRSHeath and Human Services Commission/2-1-1 Texas I&R; Janna Shoe, LBSW, CIRSUnited Way of Greater Houston; LaJuan Hollis, CIRS-Community Council of Greater Dallas and Amy Price, MSIS, CRS,-United Way of Capital Area --EM/Disaster m Stress Management in a Stressful World& & & & & & .Dolphin Room-Conference Center Learn what causes stress and the reactions our bodies have to stressful situations. Develop coping mechanisms to deal with stress. Presenter: Kimber Daniel, BBA United Way of Amarillo and Canyon --Professional Development/Management m The Basics of Creating a Website& & & & & & & & . Tarpon Room-Conference Center Learn the basics of creating a website. Just like any successful plan or objective you must acquire the right tools for success. Presenter: Toran Lacy, MCSA, A+ and CCNA Community Council of Greater Dallas --Resource Management m AIRS Standards: 6.0!.............................................................Seabreeze Room What are  Standards and why do they keep bothering us? This session will focus on one of the unique features of I&R the long term evolution of the AIRS Standards for Professional Information and Referral an in particular, the key changes behind Version 6.0 of the Standards what has changed and why? Questions will be welcome! Presenter: Clive Jones, BAAlliance of Information and Referral Systems, workshop sponsored by Texas Information & Referral Network --General I&R m Working with Service Members Affected by TBI and Their Families& .Sand Dollar Room TBI (Traumatic Brain Injury) is prevalent among veterans in Texas, and is the  signature injury of combat operations in Iraq and Afghanistan. Workshop includes description of TBI and discussion of Texas resources, tools and techniques for assisting victims of combat related TBI.Presenter: Suzanne Waddingham, RN, BSN, IBCLCNavy Marine Corps Relief Society -- Special Populations Wednesday, October 14 10:45 AM 12:15 PM m Electric Market Programs for At-Risk Customers-Presented by TXU Energy & & & & & & & & & & & & & & & & & & & & & Dolphin Room-Conference Center Attend this session to learn more about the at-risk customer programs within the Texas electric market and TXU Energy. Presenter: Kim Campbell, Senior Manager-Customer Advocacy TXU Energy --Special Populations m Reaching Out to Veterans and Their Families& & & Tarpon Room-Conference Center This course will offer an informative look and interactive discussion designed to address how to identify and meet the needs of today s veterans and military families in Texas. Presenter: John House, BA, AAS-Director of Marketing and Training Texas Veterans Commission -- Special Populations m Customer Service: You must be Kidding!& & & .& & & & & & Seabreeze Room Youve had that call, the one that causes you to grit your teeth, nervously pat your feet, and make you want to scream. What do you do? How do you respond effectively and in a customer-friendly tone while under fire? This course will provide you with specific techniques to help you handle the difficult call with more grace, ease and diplomacy.Presenter: Elisa Hendricks, BA, MPA, Certified Management Professional, HHS Ombudsman/DirectorHHSC Office of the Ombudsman --General I&R m Barrier Breakers: Advocacy, Linking and Letting Go& & & & Sand Dollar Room As part of our mission to impact our communities through effective and accurate I&R come learn how to move forward in creating and implementing innovative team strategies. Learn how to empower individuals and families through the development of a Barrier Breakers Committee, through follow-up calls, advocacy procedures and 360 degree communication. Presenter: Misty Miller, MSW, CIRS2-1-1 Texas/United Way Helpline, United Way of Greater Houston --General I&R m Continuity of Operations Plan-Do You Have One?...........................Marlin Room-Conference Center Can you re-open your business after a major disaster? Not sure? Review your plan. Can you improve it? Or create a new plan. Presenter: Nevada Linford, Director of Preparedness and ResponseAmerican Red Cross Coastal Bend Texas Chapter --EM/Disaster Lunch On Your Own 2:00 PM - 4:00 PM AIRS Certification TestsOutrigger CIRS/CRS/CIRS-A Testing*must be pre-approved by AIRS for testing 2:00 PM 5:00 PM Intensive Workshops-($30.00 fee; space is limited) m Making Taxonomy a Breeze& & & & & & & & .. Marlin Room-Conference Center Navigating the AIRS/211 LA County Taxonomy doesn t have to be a scary journey. We will chart a course for smooth sailing to teach you how to better use this important tool. Bring your bills of lading (tough indexing scenarios) for inspection! Presenter: Cathleen Kelly, BA, CRS, CIRS CDK Consulting --Resource Management m The ABC s of I&R& & & & & & & & & & & & & & & & & & Seabreeze Room Learn the fundamental skills needed to assess the requests of callers through effective communication, problems solving, referral, follow-up and advocacy. Co-Presenters: Cindy Cornish, MA, CIRS, CIRS-A and Geneva Bortel, CIRS Golden Crescent Regional Planning Commission/Area Agency on Aging and 2-1-1 --General I&R m Four Lenses Dolphin Room-Conference Center The Four Lenses seminar helps one to understand their personality preference and how it effects their perception and perspective. The class discussion will focus on how personal communication, leadership and work styles relate to personality types and how to effectively use this information to foster workplace and relationship success.Co-Presenters: Terryca Fuller, BAAirmen and Family Readiness Flight, Lackland AFB, Jose Martinez, GS-11 Community Readiness Consultant, Brooks City Base --Professional Development/Management m Dynamics of Crisis Call Handling-Beyond the Lethality Forms& & & Tarpon Room-Conference Center The course will provide an overview of a Basic Helping Model for a telephone call and the recommended attitudes when answering the call. Also, the common errors a crisis worker makes during the call will be identified.Co-Presenters: Janie L. Harwood, RN and Harry Williams, LCSW, LCDCAvail Solutions, Inc. -- Special Populations 7:00 PM 9:00PM Welcome Reception & 2009 TAIRS Annual Meeting..Kokomos Join us for some fiery South Texas hospitality and get the conference off to a great start. See your I&R friends and make new contacts while you enjoy heavy h'ordourves and desserts. Attend the presentation of the I&R distinguished service awards and wrap it all up with the Annual TAIRS business meeting. Thursday, October 15 7:30 AM - 4:00 PM Registration Open 7:30 AM-8:30 AM Continental BreakfastBeachcomber/Driftwood Ballroom (Exhibitor visitation in same location)-delete 8:30 AM 10:00 AM m Making Your Advisory Council Work for You& & & & & & & Sand Dollar Room If it s not a legal, governing board, why spend your precious time on an Advisory Council? Learn how an advisory group can multiply the power of advice and support for your organizational goals. Presenter: Mary Cooksey, BA, CIRS, CRS United Way of Abilene 2-1-1 Texas A Call for Help --Professional Development/Management m IRis 4.0 and AIRS Taxonomy& & & & & & Dolphin Room-Conference Center This course is for resource specialists working with the IRis 4.0 I&R/A system. Review of features and best practice procedures instruction for using the 2-1-1/AIRS Taxonomy system within IRis 4.0Presenter: Debbie Petty, Vice President of Account DevelopmentIRis Software Products/Bowman Systems --Resource Management m Asking the Second Question& & & & & & & & & & & & & & & & Seabreeze Room Learn to define the  second question according to AIRS Standards and understand why going beyond the stated need is important. Objectives include: methods for how to probe for additional information without offending the individual who needs assistance; determine when to follow-up on calls that have multiple needs and learn to close calls when multiple needs have been disclosed.Presenter: Sandra Ray, MS, CIRSUnited Way of Greater Houston ---General I&R m Resources for People with Disabilities Through Centers for Independent Living & & & & & & & & & & & & & & & & & & & Marlin Room-Conference Center Participants will gain knowledge about Centers for Independent Living and as a result will be better able to provide referral information and assistance to people with disabilities, their families, caregivers and the general public about available resources and opportunities for people with disabilities to live independently. Participants will be introduced to a collaboration of aging, disability, transportation and community-based organizations in emergency preparedness and evacuation, and role of the community CIL in that effort.Presenter: Judy Telge, BECoastal Bend Center for Independent Living --Special Populations Thursday, October 15 10:00 AM- 10:15 AM Exhibitor Visitation& & & & & & & Beachcomber/Driftwood 10:15 AM  11:45 AM m Land Ho? Intermediate Taxonomy& & & & & & & & & & & & Seabreeze Room The basics of using the AIRS Infoline Taxonomy are one thing; once you ve used it for a little while, you can feel adrift, even rudderless. This workshop will review indexing principles and offer an interactive forum to discuss difficulties and challenges in working with the Taxonomy. Participants are encouraged to come with questions and difficult scenarios.Presenter: Cathleen Kelly, BA, CRS, CIRSCDK Consulting --Resource Management m Bridging the Gap: The Generations at Work& & & & Tarpon Room-Conference Center There is help to overcome the generation gap. In this workshop, participants learn how to effectively understand the differences and similarities in the generations to maximize team performance. Presenter: Sue Fielder, BE-Director of Human Resources, Driscoll Children s Hospital --Professional Development/Management m I&R is More Than a Number& & & & & & & & & & & & & Sand Dollar Room Conference attendees will gain a better understanding of the skills needed to effectively engage callers in the assessment and referral process. Presenter: Vicki Mize, LBSW, CIRS United Way of Tarrant County/2-1-1 Texas --General I&R m Texas Military Family Access Project or Military 211& & & & & Dolphin Room-Conference Center In response to the myriad of health and human services related issues communities are experiencing incident to Operation Iraqi and Enduring Freedom, the United Way of San Antonio developed highly specialized information and referral that is commonly called military 211. This program is currently being replicated in various parts of Texas.Presenter: Rick Salgueiro, BSBA, MHSA, FACHEUnited Way of San Antonio and Bexar County --Special Populations m State of Texas Emergency Management 101& & & & & Marlin Room-Conference Center This session will provide an overview of the emergency management process in the State of Texas. Get to know your RLO and get suggestions on key partnerships that you may not have known existed. Presenter: Danielle Hale, Regional Liaison Officer Texas Division of Emergency Management --EM/Disaster Thursday, October 15 12:00 PM  1:15 PM m Networking Lunch  The Gorilla Story& & & & Beachcomber/Driftwood In this activity, a short story entitled The Gorilla Story is used to emphasize how the status quo frequently keeps organizations from making changes or approaching things differently.Presented by Telma Longoria, LMSW, CIRSCommunity Council of the Rio Grande Valley Thursday, October 15 1:15 PM- 1:30 PM Exhibitor VisitationBeachcomber/Driftwood 1:30 PM 3:00 PM m Outside the Razor Wire Revisited: Resources for Prison Families& Marlin Room-Conference Center Information on the growing prison family population in the US. Learn the limitations of referral-making and what state and national resources are available (NOTE: This workshop does not focus on ex-offenders.) Presenter: Sandra Ray, MS, CIRS United Way of Greater Houston --Special Populations m Treasure Hunting 101: How to Effectively ReSearch I&R Best Practices, Policies and Procedures& & & & & & & & & & & & & & & .& & & & & Sand Dollar Room This workshop will expand your competency in basic research techniques related to I&R operations and increase your awareness of specialized I&R search engines and collaborative tools. Participants will also increase awareness of value of a professional social network for resource specialists.Presenter: David Smith, BAUnited Way of Greater Houston --Resource Management fF l x "npx>Z #$]&i&j&|&}&& '2'3'f'((*t+-4.D0N122233A3u44444444'5:56689: ;<v<>ACCDD@DBDDDDhh5\ hhhh5 h5Y,dfF j x y "np 7$8$H$gdgd$a$gdlt>Z ###$[&i&j&|&}&&gd&' '2'3'f'g'(*++t+---4.D000N1222A3t4u4444 7$8$H$gdgd444&5'5:5;568 999: ; ;v<> ? ?@ACCCDDDDDDgdDDFEHGHJKKKKKNMNOPRRS SHSST U UUUJUKU]UVVWdXfXXXZt[[\nn qqttu FJN(*jlhwdhh5hh5hh5\ hh*,TV֢D(*>HJN(*lgd,1h/ =!"#$% @@@ NormalCJ_HaJmH sH tH DAD Default Paragraph FontRiR  Table Normal4 l4a (k(No ListS23IJ^_jxyC$%y  & ' o a w x - ^%34GTfg "#UBx%&JK6\] :!l!#####=$>$R$S$$3&I&J&&'''(((X)+++,,,,,,,-..'.(.h.i.{.|../000122_23333[55556666666777b779=9>99;;;;'===>==9>O>P>>(@6@7@@@@@@@3A=BSBTBBB\DjDkDDDFFFFHH H}HIJJJ*J+JsJtJJKKKK/K0KxKpL~LLLMMMNOOO$PQ)Q*QxQQSSSS0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000023IJ^_jxyC$%y  & ' o a w x - ^%34GTfg "#UBx%&JK6\] :!l!#####=$>$R$S$$3&I&J&&'''(((X)+++,,,,,,,-..'.(.h.i.{.|../000122_23333[55556666666777b779=9>99;;;;'===>==9>O>P>>(@6@7@@@@@@@3A=BSBTBBB\DjDkDDDFFFFHH H}HIJJJ*J+JsJtJJKKKK/K0KxKpL~LLLMMMNOOO$PQ)Q*QxQQSSSS@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@08@08@08@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@0@00Dl.4[&4DKUxp*l/12356YZ\l0U@u U@u U@uU@uT U@u U@uTU@uU@uĿU@uU@uDU@uU@uU@uU@uDU@uU@uU@uU@uDU@uU@uU@uU@uDU@uU@uU@uU@uDU@uU@uU@uU@uDU@uU@uU@uU@uDU@uU@uU@uU@uDU@uU@uU@uU@uDU@uU@uU@uU@uDV@uV@uV@uV@uDV@uV@uV@uV@uDV@u V@u V@u V@uD V@u V@uV@uV@uDV@uV@uV@uV@uDV@uV@uV@uV@uDV@uV@uV@uV@uDV@uV@uV@uV@uD V@u!V@u "V@u#V@uD$V@u%V@u&V@u'V@uD(V@u)V@u*V@u+V@uD,V@u-V@u.V@u/V@uD0V@u1V@u2V@u3V@uD4V@u5V@u6V@u7V@uD8V@u 9V@u:V@u;V@uDV@u?V@uD@V@uAV@uBV@uCV@uDDV@uEV@uFV@uGV@uDHV@uIV@u JV@uKV@uDLV@uMV@uNV@uOV@uDPV@uQV@uRV@uSV@uDTV@uUV@uVV@uWV@uDXV@uYV@uZV@uT[V@u\V@u]V@u^V@uT_V@u`V@uaV@ubV@uTcV@udV@ueV@ufV@uTgV@uhV@uiV@ujV@uTkV@ulV@umV@unV@uToV@upV@uqV@urV@uTsV@utV@uuV@uvV@uTwV@uxV@uyV@uzV@uT{V@u|V@u}V@u ~V@uT V@u V@u V@u V@uT V@u V@u V@u V@uT V@u V@u V@u hhvv?? ~~##*:~~M!M!T!d!####y&y&&&(((8)8)@)P)*****+(+(+K+R+b+++b,b,....////11@2@2G2W2333366w7w7~77788 9 99b9b9i9y9;;;;====Z>Z>_@_@d@@AAA+ABBBBgFgFpF!H]H]HeHuHLLLLMMM_OhOkOkOqO|OOPP PPQQQQR SCSCSS      !"#%$&)'(*+-,./10234567:89;><=?B@ACDFEGHIJKMLNOPQRSTVUWXYZ[\]^`_abcdefghjiklnmopqurstvwxyz{|~}rr~~DD $$)9@@S!c!j!j!####&&&&(()?)O)V)V)****++-+B+Q+a+h+++g,g,....////11F2V2]2]2333366}7777799999h9x999;;;; ====_>_>c@h@h@@A*A1A1ABBBBnFrFrF(HdHtH{H{HLLLLMMMfOjOpO{OOOO PP"P"PQQQQR%SISISS   !"#%$&()'*+-,./102345679:8;=><?AB@CDFEGHIJKMLNOPQRSTVUWXYZ[\]^`_abcdefghjiklnmopqsturvwxyz{|~}:*urn:schemas-microsoft-com:office:smarttagsStreetB*urn:schemas-microsoft-com:office:smarttagscountry-region=*urn:schemas-microsoft-com:office:smarttags PlaceName=*urn:schemas-microsoft-com:office:smarttags PlaceType9*urn:schemas-microsoft-com:office:smarttagsState;*urn:schemas-microsoft-com:office:smarttagsaddress8*urn:schemas-microsoft-com:office:smarttagsCity9*urn:schemas-microsoft-com:office:smarttagsplace \4= ' FOiqy^b[_ ~$$$$109042<22203835566q=y=====@@aAiA"B*BCCgFnFFFIIhKqK_OfOqO{OPPS3SS3tJtJSS !"()1tJJQSn"$0a[@ E)*PT[b(g1giW+rx"PXZihlwmx9t.%2a459(DGeuDvIy{|\ $FMGVX^{#~<Z[pajj;<GH[kffFm% - I \ a sb xq | M| L K `N 5O F\ d k r  *# W& + k1 %< w< dF G .O `P T ~U : = = ^ 4o r s z N  % % ) 4 J J [N [f |  "^C[gllR':KDVYk!mmzq~  !"VaaahDi-v\wxe~@   C -'.MXb>u  M1?PRSKSVkr ""#;@AkNP lr|82DFKFKWl~(*7Z+^cf  2f;*9:>kFQil&0l39;@wP<_t%|"rS^k KEfJk&r*23D>Ntuxo[(0AlD{;9#=#4;;_MX}k"Z18R\b r #AJNZ[#wFwd|6$emf  4 E (F P b] ?b l p  v!-!\*s~*.+*+-+>+A+:L+]+d+Uf+?~+~+,O,#,O(,(,2,02,k,.--'-W,-D-Z-]-. .(.2.;.A.B.E.G.HH.uh.t.z/(/9/H/W/\/`/W|/00"0#0,0,0=0C0@y0P1=1=1m>1oI1I1\1^1fr1c(2y4292P2@U2Cg23 333!83E3MS3ow3{4444L4M4YO4Z4R[4]4y]4f4y4l 5555*5 5575c;5C5G5rY5`]5{c5og596?6Q6Y6ji6j6%v67;7yp7 =8\A8W8oZ8/e8n8}8 9 959`9\b9xe9n9::[:V1:l3:sN:T:T[:'a:"j:U;";p%;%;C;tR;`;Jw;)<F<P<=+=F/=yY=p=q==$>pA>D>yM>O>W>?g?@?'?l?3p?op?ks???Y@@@-@"@1$@G@ `@l@n@t@u@SA.$A:AAADAiALBJ*B,B;B?BgBzBC9C*C5CDClCD'DD'D8(D00DEDIDRDKkDesDzDu EqEEE~EXEgEXxEyE$FBFMFQF}YFBfFNjFtFGjG1G#G!@GJJGJGNGwGwGGHQ HUH!H;/H*8HW9HM>M;?MIM NNNV9NPN aNhbN;dNOnN%{N#OO O.7OMOaOmOrOuO PF P46PLPiPmP*uPx|PQ;QQ<+Q|4QJQ\QbQyoQxQR0RIR4QR[RaR`!S|;SLSyUScSuTTTTZT TTST;T?T>`TmT"|T UU~U@UnUL UUU\UzV(V{LVWW 'W2dW6qWX"5X6n?nonwnxnnoVo ok'o,oD-of0oK;o>oBoQToloaso|o pp6p=pq?pjJp$Mpapfpqptpvp zpq<qq$qn/q~Dq4TqWqYq/bq^tq-r.r7rZr~\rbrmrrr s%0sEKsWs\s t,t?t-NtQt`tet>utuuuu!u{0u%EuPuRQuz^uWvu xuxuJvBvDvTvtkvqvR w7wFwHwSwfwhw!iwxxx x xxE$x+xRxXxvxb|xyyM"y=ySaySqyzK2z??z?zPLzWzszN{{{^/{/{nJ{[{i{w{y{{{ | | |+ | |0|K||!|_'|T|o|q|s|y|}|}}} }g+}e7}rL}NO}yW}Z}`[}ac}d}x}~b~3~5~T~QY~>_~_`~y~O0{@BcHR6cvxt~"PT~\l# :MT q3/RS5WCmK$BxNUSrSV]hlxy3:#FMPhhOp2ME/H]bmr237\AKWZPex0c@~#)A?BQS\Sxd!T<Gbftx9Ec~evw~6&/?~YDlT ]m &Gy 4HJSb_Wgyps{  =)(0=FP\vf \#,|Clmu9xR 7RgNk?3@go~r x<#| A;n.3/::@?dm&|b26j:KO`krJHhZr_">_fIg&36>=FDQRst ##6$e*MIN]J{t,aXIfl7Osy_zz:!b=:@Ii}K!6@FGut~ .03GXmyv&AJMFOV}^j4,X`Ne gqw)45fQXnYhh&ozN#]*K:NTVfb:FNLkBNW{W\j >vbf]qXs;WdsPR)!<Zic~ F!(. 2%22T< PZ^cO+1 A:LV]]y q"%=(=YRc{-.Lnux +.".Kh^Hh p{^9@ DLO,[t_mJ8QW7]z4?o*v|3DLKfms@A&)u+.Pqrtv "N=KV=Yd9iy. 78H<DJFV^eelr*$FSza])C8$>HT<\Xww') 0@aCGMUf5vJ(KUV[KppvN@^ ^,5F9?%il| V (Ocnj"t\"G&+u-30%:6:BCGpsu2{ &&/=4sEd]9s{ P )&r*A&L[erC Dg8lw*G$'M|[cqs z} %4:CFF0t}v #5hokpq^}%^ = Yl"-HI634u;@%W>,BZ 'aTs//]XPq q"K"Ya"v#&')6<Jkn~5%(fTxF!"#&=OyF;iFu0$HI7?RYi_dgp[~ (,72@SF^o \"R3i{ 5R:AA]JWeLhp['6=@ JXhkv}0? CLEN`Zf{vzN"&2B5wY,RY`pyL{*.1g?VD!NP|]wj !+aTe87HJGOUZ_%nXAG(13}ClHJJK3-!'33;H4,O/:C0FRr( /BOR SVXb[|oZ$$/RARd f1b?\B{LxWX^_AkFy.AxMlP'13OZb#prCBCOccad} 7M@5Tb>4?G+He(x0}R$]&Bc)0{5hKR\"_ggijal}227clv&&)Tcmp} *.p.$15r=Qdb}j=6;D+Jhn AcOQ9_f_xmy(,bej**></AV^qejw^!JT"k^b63*0hCBT\nn7; bxgn}gl@ )..3BQoTXGZh")?JOdi`qbq8rE_b(i's{W2{2`8Wewy.|fE"5$:Oax&+i;BWXaezhhklz w '0r2P=*GHiZEilwy V 'jbhqk\$iVpn@J*J^JJyyyy%%' ' ' ' 44 !#$J&J'J(J)+,-|.|/|02SPP@P PPP$@PP,@PPPP<@P PD@P$PL@P(P*P,P\@P0Pd@P6P8Pt@P<P|@P@P@PDP@PHPJPLP@PPPRP@PVPXP@PnUnknownGz Times New Roman5Symbol3& z Arial"qh٦v٦ @43> ?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]_`abcdeghijklmnopqrstuvwxyz{|}~Root Entry FP03>Data ^1TablefWordDocument.SummaryInformation(DocumentSummaryInformation8CompObjq  FMicrosoft Office Word Document MSWordDocWord.Document.89q