ࡱ> |~wxyz{q` 0NbjbjqPqP ?o::D|q.....V0V0V080T1.88( 9 9 9N>.|>> $h}r™Ct=x=CC™.. 9 9TיFFFCv.~ 9 9FCFFtXn?Fn@ A>>>™™\F^>>>CCCC...DrW...r.........  Dear partner, Here you can find the first issue of the most frequently used entries prepared by Helpdesk and Training department. Our main goal is to increase your efficiency, productivity and enhance your skills through Amadeus and also to decrease our huge volume of incoming calls in order to manage our service quality. Please do not hesitate to call us for any questions. Happy Learning!!! Signing In and Signing Out JI 2345XY/SU-PWDBasic sign-in entry to the first available work area in productive mode JJ 2345XY/SU-PWDBasic sign-in entry to the first available work area in to practice mode JI E2345XY/SU-PWDSign-in to work area E JI A/B/C2345XY/SU-PWDSign-in to multiple work areas JI 1212PS/SU-TRAVEL/JOURNEYChanging password JI *2345XY/SU-PWDSign-in to all work areas JXBSign-in to another work area JBRedisplay the sign-in message JDDisplay the status of work areas JMBMove to a specific work area JOSign-out of the current active work area JOB/C/DSign-out of multiple work areas JO *Sign-out of all work areas PVDisplay your own office profile  A.I.S GG AISMain topic listGG PCA XXAmadeus functions supported by a specific airline GG AMA IRAmadeus Irans Information GG AIR XXInformation provided by a specific airline GG AIR AISList of airlines having their own AIS pages GG PCAL AIRList of carriers with origin countries GG PCAL COU IList of airlines operating in a country starts with letter I GG WEA XXXWeather forecast for a specific city GG APT XXXInformation on a specific airport GG COU XXInformation on a specific country GG CODEInformation on Amadeus input and Output codes GG STATEList of states per country GG CMTInformation regarding CHECKMYTRIP site TGADList of airlines having internal ticket agreements  TIMATIC TIFV Mask for visa information TIFHMask for health information TIFAMask for visa and health information TIRV/NAIR/S4-6Visa information referencing the PNR, Includes specific nationality TIRH/S4-6Health information referencing the PNR TIRA/NAHKG/S4-6Health and Visa information referencing the PNR, Includes specific nationality TIRCCDisplay country names and codes TIRCC/ROMDisplay the country name and city list from a city code TILCC/IRANDisplay the airport list for a specific country TIRGLDisplay country group codes and country group names TIRGL/SCHSDisplay member countries from group codes(eg.schengen states) TIDFT/IR TIDFT/IR/CSFull TIMATIC information for specific country(Iran) Customs policy in Iran  Encode/Decode DAN CHICAGOFind code for a location DAN SIN*Code from part of name DAN PARIS/SShow associated location DAN BOSTON/NDisplay nearest airport DAN A/USGALocations start with A in a city in a specific state DC SCOTLANDEncode a country DNS FLORIDAEncode a state DNA LUFTHANSAEncode a airline DNE AIRBUSEncode an aircraft DAC CHIFind location from a code DC IRDecode a country(Iran) DC EMUDecode the EMU DNA EKDecode an airline code DNA 220Decode an airline 3 digit number DNE AR8Decode an aircraft type  Convert Dates and Times DDDisplay current system day/date/time DD 19JUL07Day for a specific date DD 15MAR/-35Date a number days earlier DD 12APR/45Date a number of days later DD 12MAR/4APRDays between dates DD PAR DD THR/LAX Current time in a city Time compareDD PAR1800/NYCCompare times in different cities DD PAR1800/SFO2230/09APR07Elapsed journey time DD THR0235/ANC0800+2Elapsed journey time  Air AN AMSTHRCurrent date departure, local time AN 11NOV FRASTR 1430One way routing, specified date, city pair, and time AN /11JUL MADNYCSeven day search AN LH 11JUL MADNYCCarrier-preferred display AN 11JUL MADCPH*Round trip, returning on the same day AN 11JULMADCPH*15JULRound trip routing, specified date AN 11JUL MADCPH*BCNFRADual city pair display and open jaw AN TG 5OCT BKKJKT*9OCT HKGSINDual carrier-preferred display AN /8FEB ANCNOU*//3MAR PPTANCDual seven day search AN 11JUL MADCPH/AIBAvailability for a specified carrier AN 11JUL THRLAX/AIR,KLAirline preference (maximum, three) AN 11JUL SINFRA/B3Number of seats AN 11JUL LHRBOM/CFSpecified class(maximum, three) AN 11JUL THRSFO/XCDGConnecting airport ,minimum connecting time AN 11JUL DXBCAN/XBKKHKGConnecting city(up to two) AN 11JUL DXBCAN/X-BKKExclude a connecting city(up to two) AN 11JUL DXBHKG/FNNon-stop flights only AN 11JUL LHRANC/OOnline connections only TN 11JUL LHRMAN 0830Timetable for One-way routing, specified date, city pair ,time TN 11JUL LHRMANTimetable for Departures from 0000 for a date in the future TN LHRMAN 0830Timetable for Current day , specified timeTN LHRMIACurrent day ,local time TN MIADeparture city is the same as the office profile, current day TN 29AUG HOUMEX 1430/WEFlights operating on a specific day of the week TN 29AUG FRAROM/ALH,AZAirline preference TN 11JUL NCEPAR/AYYInclude airlines not participating in Amadeus 1EK AN THRMNLDirect access to specific airlines availability 1EK AN22NOV DXBSINDirect access to specific airlines availability  P.N.R NM1AMADEUS/TOM MRCreates a single family name NM2MEYERS/HANS MR/HEIDI MRSCreates more than one passenger with the same family name NM1BRADLEY/MICHAEL MSTR(CHD/10AUG05) Creates a child single family name NM2HOBART/JAMES MR/BILL MSTR (CHD/12JUL05)Creates an adult passenger and a child with the same family NM1BRILL/SUSAN MRS(INF/SARA/10SEP07)Creates an infant associated to an adult with the same family name ,Includes date of birth NM1BROCH/R MRS(INFLEE/ANA/12MAY07)Creates an infant associated to an adult with a different family name NM1NELSON/PAUL MR 1BROCH/LALA MRS Creates a multiple family name element SS1C3Short sell segment SS1MC1Short sell for a connecting flight in different classes SS1MCM1Short sell for a multiple connecting flight in different classes SS1C1*11Short sell with the same class ,from a dual-city pair availability display SS1C1*Y11Short sell with different classes ,from a dual-city pair availability display SS1F3/PEShort sell waitlist SSLH601C23SEPTHRFRANN1Long sell SSAF551T24NOVTHRCDGPE2Long sell waitlist SO LH C FRAMUCOpen segment SO AF C 5AUG CDGNCEOpen segment with a date SI ARNKArrival unknown segment SIARNK8MAYArrival unknown segment with a date SIKL434S28JUNTHRAMSHK1/05501010Information segment SS1K3/PK/AS1234Short sell passive segment SSAS110Y15JULSEALAXPK1/AS1234Long sell passive segment SS1G2/GK/GBAA2BShort sell ghost segment SSAA1197G28JANMIAIAHPK1/GBAA2BLong sell passive segment SS1Y2/HK/GBAA2BShort sell service segment SSAA1197G28JANMIAIAHHK1/GBAA2BLong sell service segmentHU IR NN1KUL12JUL-13JUL/SI-STPCHotel auxiliary segment for long connections APS-THR 88706601 HHome telephone contact APS-SYZ 43765490 -BBusiness telephone contact APS-THR 22711209 AAgency telephone contact APS-THR 88706606 -FFax number TKOKTicket have been issued TKTL19SEP/1200Time limit ticketing for a specific date and time TKXL19SEP/1200 FHM257-4409300400/P1/S3-6 FHM176-4223600800-01/P2/S4,6-8 FHMINF555-4255666777-78/P1/S3-6,8Auto cancellation ticketing for a specific date and time Ticket for specific passenger and segment Conjunction ticket for specific passenger and segment Conjunction ticket for infant on specific segments RF PSGRReceived from passenger RF JOHNReceived from specific name ETEnds transaction and files the PNR EREnds transaction and redisplay ETKEnds transaction ,changes advice codes and files ERKEnd transaction , changes advice codes and redisplays EFEnds transaction and files for a split PNR IGIgnores transaction IRIgnores transaction and redisplays 6/P2Passenger associates an existing element 8/S3Segment associates an existing element OS AF VIP BMW CORPOther service information OS BA CRCT NM 1 AMADEUS/A MR /P1Correct name information SR VGMLSpecial service request(vegetarian meal), no free flow text SR SPML-NO BEEF/P1/S4,6Special service request(Special meal) with free flow text for specific passenger and segment RM PSGR ADV XCNL PENALTYGeneral remark RC UNLISTED PHONE PAR 45678904Confidential remark OP 22SEP/SEE RMKSOption element specific date OP 22SEP,30SEP/SEE RMKSOption element multiple dates FFD AF-1990901462Displays the frequently flyer information FFA AF-1990901462Creates the name and SSR element FFA IB -11111111/MRSCreates the name and SSR element adding a title FFN EK-134098532/P1Creates a frequent flyer SSR element only for specific passenger STRequest a non-smoking seat for all segmentsST/P1Requests a seat for a specific passenger for all segments ST/2A/P1Requests a specific seat number for all segments for specific passengerST/2A-DRequests a range of seats for all segments ST/2ABCDRequests specific seat numbers for all segments SXCancels all seat elements SX/S2,3Cancels seat elements for specific segments SMLH601/H/19AUGTHRFRARequests a seat map SMRG810/C/19SEPGIGMIA/VRequests a vertical seat map SM3Requests a seat map for a specific segment from a retrieved PNR RTYPLJWSRetrieves by record locator RT/AMADEUSRetrieves by family name RT/AMADEUS*ARetrieves by family name with active segments only RT/BRetrieves PNRs with a specific letter RT/B*ARetrieves a list of PNRs beginning with a specific letter with active segments only RTLH601/19JUN-AMADEUSRetrieves by flight ,date and family name RTTKT/016-1234567890Retrieves by ticket numbers RT4Retrieves using a specific line number from a similar name list RT0Redisplay the similar name list 1AZRT YUITRERetrieve by using direct access RLDisplay the other airlines record locator RLHDisplay the record locator history RPP/KL434/14DEC05Retrieves past date PNR by flight segmentRPP/RLC-YPLJWS/03APR05Retrieves past date PNR by record locator RPP/TKT-1764405314320Retrieves past date PNR by ticket number RPP/RH Displays history of purged PNR RPP/TSTDisplays TST history in a purged PNR LM/LH601/22JUNSearches PNRs by specific flight and specific date LM3From a list ,display a PNR for a passenger from the line number LM0Redisplay the list LM/SKT/EK976/12SEPCombining search codes in one entry, S for SSR element, K for confirmed segment and T for ticketed segments LM/S(VGML-CBBG)/EK976/12SEPSearch for PNRs for specified SSRs LMB-A(AF)Search PNRs contain specified airline LMB-A(AF,LH)/Q27C2Place the searching PNRs in a specified queue LMB/PSDisplay the search status table LMB/D1Displaying the name list LMB/A-CDisplaying the search alphabetically LMB/D2M-PDisplaying an alphabetical group list directly from the status table LMB/X2Delete a request from the search status table LMB/XALLDelete all the requests from the search status table RRNCopies a PNR RRN/6Copies a PNR increasing or decreasing the number of booked seats RRN/CYCopies the PNR and changes the class of service RRN/P1Copies the PNR containing all the PNR elements associated to a specific passenger RRN/P1,3Copies the PNR containing all the PNR elements associated to specific passengers RRN/PX3Copies the PNR containing all the PNR elements associated to all passengers except a specific passenger RRN/S5Copies the PNR for a specific segment only RRN/S3-5Copies the PNR for a range of segments RRN/SX3Copies the PNR for all segments except a specific segmentRRPCopies all the passenger data elements RRP/P2Copies all the passenger data elements for a specific passenger RRICopies only the itinerary elements RRI/6Copies only the itinerary elements increasing/decreasing the number of booked seats RRI/CYCopies only the itinerary elements changing the class of service RRI/S5Copies only the specific itinerary element RRI/S3-5Copies a range of itinerary elements RRI/SX5Copies all the itinerary elements with the exception of a specific element WRA /RTPrints a displayed PNR to the office default printer WRS/RTPrints the first screen of a displayed PNR to the office default printer WRA/RTYPLWY3Prints a PNR by record locator to the office default printer WRS/RTYPLWY3Prints the first screen of a PNR by record locator to the office default printer WRA/RHPrints the history of a displayed PNR WRS/RHPrints the first screen of history from a displayed PNR WRA/RH/RTYPLWY3Prints the history of a PNR by record locator WRS/RH/RTYPLWY3Prints the first screen of history from a PNR by record locator XE2Cancels a PNR element XE5,7Cancels individual PNR elements XE5-7Cancels a range of PNR elements XE3,5,7-9Cancels individual and a range of PNR elements 1/(CHD/10AUG05)Changes a passenger type 1/(INF/SARA/17MAY07)Adds an infant to the PNR 1/Deletes a passenger type 5/SDeletes segment association 5/PDeletes passenger association 6/LON567 4589-HChanges a PNR element XICancels entire itinerary 4/2Increases/decreases number of booked seats 3/HKChanges segment status code 4/RRReconfirms segment status RS2,4Rearranges flight segments DL7Deletes segment with inactive status code SBYChanges booking class of all segments SBC2Changes booking class on specific segment SBC2,5Changes the booking class on individual segments SBY3-6Changes the booking class on a range of segments SBY2/C4/M5Changes the booking class on various segments SB19JUNChanges the date on all segment SB18AUG4Changes the date on a specific segment SB14MAY2,4Changes the dates on individual segments SB18MAY3-5Changes the date on a range of segments SB3AUG2/4AUG3Changes the dates on various segments SBY10JUNChanges the booking date and class on all segments SBF19DEC4Changes the booking class and date for a specific segment SP3Splits a specific name from a retrieved PNR SP1,3,5Splits individual names from a retrieved PNR SP3-6Splits a range of names from a retrieved PNR SP1,2,5-8Splits individual and a range of names from a retrieved PNR EFEnds and files a split PNR RHDisplay PNR history from a retrieved PNR RHS4Display the history for a specific itinerary segment RH/ALLMerge the queue history with the PNR history from a retrieved PNR DE CC AX371449635311004/1208/EUR 1237/AF Get an approval code without a PNR  HYPERLINK "mailto:IEP-EML-emma@arco.com" IEP-EML-emma@arco.comEmailing an itinerary  Queue QTDisplay the total active queue QTQDisplay a summary queue count QS8C1D4Start specific queue, category and date range QD Ignore a PNR/MSG and place it at the bottom of the queue QNRemove PNR/MSG from queue and display next PNR/MSG QURedisplay a queue message QD1300 Delay a PNR to a specific time QD20DECDelay a PNR to a specific date QD20DEC/1300 Delay a PNR to a specific date and time QD23MAY/UTC Delay a PNR to a specific date with the Unable To Contact remark appended QD1600/LMCB Delay a PNR to a specific time with the Left Message Call Back remark appended QD23MAY/1600/UTC Delay a PNR to a specific date and time with the unable to contact remark appended QIIgnore current PNR, Place it at the bottom of the queue, and exit queue mode QFEOT, remove PNR/MSG from queue, exit queue mode QE97/Office ID/97C1D3 Message Text// Place message on queue.QR8C0D1Remove all PNRs from specific queue, category and date range QCT Display a summary planner for time-deferred, ticketing, delay, and option PNRs. QCTTDisplay a summary planner for Ticketing QCTDDisplay a summary planner for Delay QCTO Display a summary planner for Option QCDDisplay a summary planner for date-deferred ,ticketing , delay ,and option PNRs QCDTDisplay a summary planner for Ticketing QCDDDisplay a summary planner for Delay QCDODisplay a summary planner for OptionQCMQueue count for half-month summary QCMDDelay QCMTTicketing QCMOOption QWMT/25JUN Copies PNR s for a specific date, ticketing planner QWMT/25JUN/8 Copies PNR s for a specific date and to a specific queue, ticketing planner QWMT/25JUN/8C3 Copies PNR s for a specific date, and to a specific queue and category, ticketing planner QWMT/ALL Copies all future PNRs, ticketing planner QWMO/25JUN Copies PNR s for a specific date, option planner QWMO/25JUN/8 Copies PNR s for a specific date and to a specific queue, option planner QWMO/25JUN/8C3Copies PNR s for a specific date and to a specific queue and category, option planner QWMO/ALL Copies all future PNRs, option planner       PAGE 18 Amadeus Iran Training Center Amadeus Iran Training Center  PAGE 17    *6=YZJ K L ~q]I&hdh5CJOJQJ\^JaJ&hdhd5CJOJQJ\^JaJhShSOJQJ^Jh` OJQJ^Jh` OJQJ^JhdOJQJ^JhdOJQJ^Jh` hdOJQJ^Jh` h` OJQJ^Jh` h` OJQJ^J hS5CJOJQJ\^JaJ hd5CJOJQJ\^JaJ h[5CJOJQJ\^JaJK L ^gdd^gd[ $^a$gdS $`a$gd` $^a$gdd $^a$gd` `gddgdjL{NN * / 0 1 2 C J M N Q { ~ ̴{shd\TI{shdTh`hzCJaJh"qCJaJhzCJaJhD=h`h3CJaJhD=CJaJhzhD=5CJ\aJh`hD=CJaJhkhD=CJOJQJaJ h5CJOJQJ\^JaJ/hnUh[5B*CJ OJQJ\^JaJ ph/hnUh5B*CJ OJQJ\^JaJ phhSCJOJQJ^JaJhCJOJQJ^JaJ ^gd[ 0 1 2 C stkd$$Ifl0(#,,  tX 644 l` a<p $IfgdBgd^gd[ C xo $Ifgd"qtkd$$Ifl0(#,,  tX 644 l` a<p $IfgdB $Ifgdz   ! 3 7 8 L M N O S W X o p q r u 鰥홊˂h`S CJaJhkhD=CJOJQJaJhhCJaJh`hCJaJ$h);hCJOJQJaJmH sH h"qCJaJh`hD=CJaJ$h);hD=CJOJQJaJmH sH hD=h`h3CJaJhD=CJaJ3 x $Ifgd"q $IfgdBtkd$$Ifl0(#,,  tX 644 l` a<p  $IfgdBtkda$$Ifl0(#,,  tX 644 l` a<p ! 3 M N x $Ifgd"q $IfgdBtkd,$$Ifl0(#,,  tX 644 l` a<pN O S p q x $Ifgd"q $IfgdBtkd$$Ifl0(#,,  tX 644 l` a<pq r u $IfgdBtkd$$Ifl0(#,,  tX 644 l` a<p $IfgdBtkd$$Ifl0(#,,  tX 644 l` a<p $IfgdBtkdX$$Ifl0(#,,  tX 644 l` a<p x $Ifgd`S $IfgdBtkd#$$Ifl0(#,,  tX 644 l` a<p  4 5 x $Ifgd`S $IfgdBtkd$$Ifl0(#,,  tX 644 l` a<p    3 4 5 6 ; ? @ U V W X [ z { | }  Ǹޭˡˡ~wpw~Z+hnUhHV5B*CJ OJQJ\aJ ph h@D5\ h#T5\ hd5\ hBZw5\ h);5\ h35\ hC5\h4;h4;CJaJh`h4;CJaJhkh4;CJOJQJaJhD=h`h3CJaJhD=CJaJh`S CJaJh`hD=CJaJhkhD=CJOJQJaJ5 6 ; V W x $Ifgd`S $IfgdBtkd$$Ifl0(#,,  tX 644 l` a<pW X [ { | $IfgdBtkd $$Ifl0(#,,  tX 644 l` a<p| } ~  ^gd[tkdO $$Ifl0(#,,  tX 644 l` a<p ~Skd $$Ifl0(#,, tX 644 la< $IfgdRP $IfgdBgdHV 0^`0gdC^gd[  ӽxmb^b^RmJb^BhUmCJaJhCCJaJh6+CJOJQJaJhCh`hkCJaJh`hCCJaJh`hmsCJOJQJaJh`hCCJOJQJaJ hChCCJOJQJ^JaJ+hnUh[5B*CJ OJQJ\aJ ph+hnUh5B*CJ OJQJ\aJ ph+hnUhHV5B*CJ OJQJ\aJ ph+hnUhRP5B*CJ OJQJ\aJ ph   NSkd, $$Ifl0(#,, tX 644 la< $IfgdBSkd $$Ifl0(#,, tX 644 la<     ! 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