ࡱ> \^[ bjbjAA C#y#y8"6<9rrt9v9v9v9v9v9v9,;Y>9"99dt9t94$937J`99097F??$9$9<999? :   DALLAS HOUSING AUTHORITY JOB DESCRIPTION TITLE:Assistant Director of Economic Self Sufficiency & Client ServicesJOB CODE: 3860PREPARED:January 2006FLSA: ExemptRevised:February 2009 Summary: Under general supervision, manages the Resident Services Department functions and staff, and directs the programs and supervisors to achieve their departmental missions; assures compliance of all activities with DHA goals and objectives, state and federal laws, and DHA policies and procedures. Essential Job Functions: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Manages and directs the daily activities of the Resident Services Department through appropriate delegation, managerial support, and work supervision; identifies and coordinates services and programs that promote independence and self sufficiency. Plans, prioritizes and assigns tasks and projects; directs the development of performance standards; approves promotions and terminations. Counsels, trains and coaches staff; monitors work, develops staff skills, and evaluates performance. Meets regularly with Resident Services staff to offer support and guidance; analyzes and evaluates issues and proposals, develops recommendations, and directs the implementation of solutions. Provides leadership, direction and coaching to subordinate employees in the areas of performance management, problem resolution, planning, and work assignments. Monitors Resident Services Department operations and procedures; develops and approves recommendations for improving the Departments operations and processes; assures the satisfaction of customers in quality and responsiveness of services. Develops, evaluates and implements Department goals, objectives, policies and procedures; assures Departments activities are in compliance with all laws, policies, regulations and goals. Monitors budget and expenditures for programs and services; coordinates information and assures effective communications between Departments and external groups. Supports the relationship between DHA and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and DHA staff. Enthusiastically promotes the President/CEOs priorities for the operations of DHA. Performs other duties as assigned or required. Knowledge and Skills: Knowledge of DHA organization, operations, policies and procedures. Knowledge of applicable statutes, rules, ordinances, codes and regulations. Knowledge of principles and practices in case management, counseling and guidance. Knowledge of principles and practices of grant application and management. Knowledge of techniques and practices for efficient and cost effective management of allocated resources. Knowledge of community programs and services. Knowledge of personnel rules and budgeting systems. Knowledge of the principles of record keeping and records management. Knowledge of business and personal computers, and spreadsheet software applications. Skill in understanding, interpreting and applying relevant standards and procedures, and applicable Federal rules and regulations. Skill in supervising staff, delegating tasks and authority, and coaching to improve staff performance. Skill in assessing and prioritizing multiple tasks, projects and demands. Skill in working under pressure of deadlines, and establishing and maintaining cooperative working relationships with other DHA staff. Skill in operating a personal computer utilizing a variety of business software. Skill in effective communication, both verbal and written. Skill in interacting with people of different social, economic, and ethnic backgrounds. MINIMUM QUALIFICATIONS: Bachelors degree in Social Services, Business or Public Administration or a related field, and five (5) years of social work or counseling experience, with at least one (1) year supervisory experience; OR an equivalent combination of education and experience. State of Texas Drivers License.     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