ࡱ> )` Dbjbj -**>>-tl'l'BtR@R@R@>^l'l'tR@>tR@R@Jj#?rl'J' &> pBsXt0tMpT>>>&& Rick L. Leopoldi  9010 North 104th Place Scottsdale, AZ 85258 480-361-7788 RL_Consulting@itsm.info  PROFESSIONAL SUMMARY A Managing Business Consultant of 45 years experience with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. ITIL certified V2 Service Manager and V3 Expert.  QUALIFICATION HIGHLIGHTS Subject Matter Expertise and Consulting Services Development and Delivery Developed and delivered management value added consulting and strategic technology infrastructure solutions for distributed and large scale data center heterogeneous environments: IT Service Management (ITSM) based on ITIL best practices. ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL V2 Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management; Incident, Problem, Change, Release, Configuration Management and Service Desk Organizational Maturity and Transformation CobiT framework best practices Business Based Macro Level Capacity Planning Business Impact Assessment and Business Resumption/Disaster Recovery Enterprise Infrastructure Architecture and Distributed Systems Management, Application Design Reviews, Storage and Data Modeling and Migration, Data Center Consolidation, Operations Review and Managed Care Services The above services included the business strategies and deployment plans, marketing, sales, delivery and developing the appropriate delivery guides, collateral, and training where needed. ITSM and ITIL Thought Leadership Hosts a premier ITSM website,  HYPERLINK "http://www.itsm.info" www.itsm.info, authored books on ITSM Implementation and an HDI Focus Book on Service Level Management and Service Catalog. Published more than 50 articles, white papers, and reference papers that appear regularly in websites such as ITSMWatch, SearchCIO, TechTarget and TechRepublic, etc. Presenting on a regular basis at many national and local conferences such as itSMF, HDI, CMG, BrightTalk and GMIS. Developed a proprietary ITSM Assessment methodology that was licensed and utilized by Proctor and Gamble. Retained as an ITSM Subject Matter Expert by BMC Software, Inc. and McKool Smith, PC in connection with the patent infringement litigation between BMC and ServiceNow. Consulting Accomplishments ITIL and IT Services Management Rick has done many ITIL and ITSM process integrations that included full assessments, architecture, design, planning, implementation and roll out and oftentimes included developing Business Cases, ROI, TCO, Governance and Cost Benefit Analysis and best practice methodologies for ITSM holistically in the areas of people, process, technology and information across the organization and integration for those ITIL process areas. Most of the ITIL and ITSM Organizational Optimization and Business value added process integrations were performed across all or many ITIL Service Support and Delivery areas. Each successful project completed on time and within budget that met or exceeded customer requirements and expectations. Some organization examples include: A large international provider of travel services based in Glendale, AZ. Two worldwide Media and Entertainment Companies in Burbank, California Large health care providers in Denver, CO, Louisville, KY and Minneapolis, MN Major energy organizations in Houston, TX and San Diego, CA Large insurance providers in Northeast Ohio and Springfield, MA Major financial organizations in Phoenix, AZ, Denver, CO and Charlotte, NC. Major Biotech/Medical organization Gainesville, FL. Maricopa County, AZ and the State of AZ Multiple branches of California government agencies A global communication technology vendor organization in Sunnyvale, CA Rick has acted as an ITSM regional business practice leader for a major vendor consulting organization and world wide business practice leader for another. These positions included developing; selling, closing, and delivering value add services. Also co-shared world wide ITIL/ITSM knowledge community leadership for another major vendor. Rick has worked with technologies such as Service Desk, Remedy, NewScale, Tivoli and Maximo to help enable value added solutions. IT Systems Architecture Planning Developed and delivered an IT infrastructure tactical and strategic, enterprise wide, multi-platform solution based on business requirements for a major European communication technology government organization, a large U.S. Insurance company, and a large U.S. financial institution affiliated with the Federal Government. This included business and IT infrastructure process and requirements analysis developing the transition plans to implement them. Business Based Capacity Planning Methodology Performed an analysis of business requirements, drivers and I/T resource consumption across multiple platforms and developed a macro level capacity planning methodology using natural business forecast units for a major U.S. retail and manufacturing company. Data Center Consolidation Performed data center and server consolidation, workload planning, migration, and implementation projects for various companies worldwide including a utility, energy information processing and reporting service bureau, and financial. These projects ranged in size and scope that included migrations to newer technology operating environments, storage technologies, and workload processing. Effective Storage Planning, Migration and Data Modeling Performed effective storage utilization analysis, planning, and implementation for many domestic and international companies world wide that included all storage mediums, migrating data to new technology devices aligning it to appropriate storage technology.  AREAS OF STRENGTH TECHNICALIT Service Management ITIL V3 Service Strategy, Design, Transition, Operation and CSI ITIL V2 Incident, Problem, Change, Release, Configuration Service Desk, Service Level, Capacity, Performance, Business Recovery, Financial, Availability Organization TransformationEnterprise Infrastructure Architecture Technology infrastructure Assessment, Planning, and Implementation Storage Management Methods and Planning Capacity Planning and Performance Operational Assessment and Managed Care Outsourcing Data Center Consolidation Disaster Recovery Planning BUSINESSService Strategy and Design Organization Maturity Change Sales and Marketing Business Development Strategic Initiatives Project ManagementOrganization Transformation Benefits Realization Profit Improvement Strategic Business Planning CobiT Framework Methods  PROFESSIONAL EXPERIENCE President Managing Business Consultant Present RL Information Consulting LLC, Phoenix, AZ Develop and deliver IT Services Management (ITSM) and Service Support, CobiT, Organizational Transformation solutions based on ITIL best practices focusing on the people, process, technology and information perspectives. Provide integrated enterprise-wide business solutions, including a focus digital enterprise, customer centricity and intelligent automation and all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. Senior Consulting Advisor June 2016 July, 2017 Unisys Corp, PA Develop, document and deliver value added Service Management solutions that specialize in the Digital Enterprise, Customer Centricity, Service Management and Service Support best practices, Transformation, ITIL, SIAM and Governance. This includes solutions based on best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure for all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. President Managing Business Consultant June 2013 June, 2016 RL Information Consulting LLC, Phoenix, AZ Develop and deliver IT Services Management (ITSM) solutions based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. Senior Solution Director April 2011 May 2013 CompuCom Inc, TX Develop, review and ensure the appropriateness of value added solutions that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices for all existing customers in the Western Region. The primary focus of IT Outsourcing/Managed Service Provisioning for holistic approach on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure across multiple IT Outsourcing Service Towers such as Service Desk, Deskside/Desktop, Network, Data Center/Servers, etc. Ensuring and evangelizing all aspects of ITSM/ITIL best practices and methods from analysis, through architecture and design, to planning, implementation, and support. Business Consultant October 2010 April, 2011 Hewlett Packard Corporation, CA Deliver value added solution that focus on IT Service Management, Business Transformation and Organizational Change Management based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. President Managing Business Consultant March 2009 October 2010 RL Information Consulting LLC, Phoenix, AZ Develop and deliver IT Services Management (ITSM) solutions based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. Vice President - Executive Technology Advisor March 2006 March 2009 CA Corporation, Scottsdale, AZ Develop, refine and maintain leadership roles in the relationships with CA management in Pre-Sales, Sales, Service Delivery, and Corporate. Provide account management, planning and provisioning of value added CA service and technology solutions Develop, refine, and maintain trusted advisor relationships with designated new and existing CA customers at an Executive CXO level for value added CA service and technology solutions that is aligned to meet their business requirements Develop, enhance, and maintain proactive leadership role of proficiency in leveraging and understanding business specific knowledge relative to a assigned vertical line of business Provide thought leadership level of proficiency in specific CA technologies to proactively leverage them in presenting overall value add solutions both internally and to CA customers Senior Consultant February 2005 March 2006 IBM Corporation, Phoenix, AZ Deliver IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, and information perspectives of providing business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, architecture and design, planning, implementation, and support. President Managing Business Consultant November 2001 February 2005 RL Information Consulting LLC, Phoenix, AZ and FoxIT LLC, Bridgeport, PA. Delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, organization and integration perspectives of providing business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. Delivered multiple ITIL certification training courses. Managing Business Consultant August 2000 - November 2001 Hewlett Packard Corporation, CA Developed and delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions within the IT infrastructure. These solutions were successfully delivered within budget and on time to several California municipalities and one of the largest international food manufacturing companies. Developed and delivered solutions that assess, plan, architect and design, and implement technology solutions for enterprise wide heterogeneous IT environments to meet business requirements. These solutions included Change and configuration management, service level and problem management, capacity and performance management, cost and risk management, etc. Senior Principal Consultant April 1989 August 2000 Amdahl Corporation, Sunnyvale, CA Developed and delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions. Developed integrated Sales/Services, Solutions Provider Methodology for Amdahl Global Solutions core competency of Technology Infrastructure including internal methodologies and processes to support and lead internal business requirements and solutions. Development, Marketing, and Delivery of Enterprise Wide Compatibility Consulting and Services. Senior Product Specialist Nov 1988 - May 1989 Memorex/Telex Corp, Hartford, CT Provided domestic and international Product Specialist marketing, consulting, and support for Automated Tape Library, Solid State Devices, and Cached DASD Subsystems. Developed, marketed, and delivered customized technology based business solutions worldwide I/T Technology Consultant April 1985 - Nov 1988 Travelers Insurance, Hartford, CT Evaluate and recommend new technologies to satisfy business and I/T requirements. Senior Systems Engineer/Product Specialist May 1982 - April 1985 Storage Technology (StorageTek), Hartford, CT Developed, marketed, and delivered customized technology business solutions to a domestic customer base. Specialized in the application of storage technology infrastructure solutions Senior Systems Programmer May 1972 - April 1982 Various Corporations, Hartford, CT  EDUCATION MBA Minor: Computer Science University of Hartford, CT (1987)BS Mathematics Minor: Data Processing Lehman College, NY (1973)ITIL V3 Expert Certification IT Services Management (2011)ITIL V2 Service Manager Certification IT Services Management (2010)ITIL Foundation Certification IT Services Management (2004)itSMF Member, Former VP of Phoenix, AZ LIG IT Services Management (2001)ISACA/CobiT Member (2010-Present)ICL Openframework Methodology and Practitioner Certification (1994)Project Manager (PMP) Certification (1992)DMR Macroscope Methodology and Benefits Realization (1998) !#defg} . ̺쒈~tj`j`TGh<#5OJQJ\^Jh<#@OJQJ^Jh OJQJ^Jh&QOJQJ^JhfOJQJ^JhtOJQJ^Jh{lUOJQJ^J&h<#56CJOJQJ\]^JaJ&h<#B*CJH*OJQJ^JaJph333#h<#B*CJOJQJ^JaJph333#h<#B*CJOJQJ^JaJphjh<#UmHnHuh<#OJQJ^Jh5y*OJQJ^J*@Meg|} /  m  & F 0*$^ & F 0*$*$ d*$ PP]P^Pgd $xa$$a$"D. 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T\ X y_[^.9=#syJ%SO{EKWfcGg|nk&&yONT D@{)tW<$QK]Tv x,,C'?o#j) e^)e @h8^8`CJOJQJ^JaJo(x!^`OJQJ^Jo(o"pp^p`OJQJ^Jo(@#@ @ ^@ `OJQJ^Jo( :$^`OJQJ^Jo(oh:%^`OJQJ^Jo(:&^`OJQJ^Jo(0;'^`OJQJ^Jo(o;(PP^P`OJQJ^Jo(*I        $xd        *I        v        v         e                                  JK2}        ⦈        ~}        /.9* F:A/Z!4"<#_)5y*5.YB1l+:l&@j4G&Q{lUr[`)TahomaArial Black?5 :Cx Courier New;Wingdings"h6jWpjWq\ * 3n 3n!rd<< 2QHP)?5y*2@ITIL / ITSM Resume - IT Service Management Subject Matter Expert Rick LeopoldiRick                         Oh+'0($0D T`    DITIL / ITSM Resume - IT Service Management Subject Matter ExpertRick Leopoldi Normal.dotRick12Microsoft Office Word@| @2E7@\>@ N 3GPVT$m n&" WMFC D{DlUT#m EMFD U"   %  Rpj@"TahomaM& >[`)TahomaArial BlackZ0Ln0dv%  TTXG UU@@LPRgT?X UU@@?Llick L. Leopoldi'IT&P(&PRWXW&X'TT Xm UU@@ LP Z Rp@"Tahoma0 0<00 0M& >[`)TahomaArial Black 0P0@8Z0Ln0dv%  TT , UU@@ pLP 7  %  333T UU@@Lh9010 North 1047767C6$!8777Rp@"Tahoma: P: xXwt, wrwX>>?oq@M& >[`)TahomaArial Black@Z0@Ln0Xdv% TX x UU@@ LPth%% Tp  UU@@ LX Place74.5TT % UU@@ LP 7   333T uUU@@aLxScottsdale, AZ 852588.6!!-745<977777TT  uUU@@ aLP 6   333T`vd UU@@LT480777TTe v UU@@e LP-$T` v, UU@@ LT361677TT- vP UU@@- LP-$TdQ v+ UU@@Q LT77886777TT, va UU@@, LP 6   333T gUU@@SL|RL_Consulting@itsm.info>27<68-8!87[!-T7 6 TT Q gUU@@ SLP 7  Rp@"Tahoma0 0700 05&>[`)TahomaR/ 0P0@8Z0Ln0dv% TT " UU@@ LP - Rp@"TahomaM& >[`)TahomaArial BlackZ0Ln0dv% Tu lUU@@ZLtPROFESSIONAL SUMMARY<CG59::,GF?5:CQR?C>TT^  lUU@@^ ZLP : TT m0 UU@@ LP ; % TX[?UU@@/LPA 2T \1?UU@@\/ LManaging Business Consultant of @,.,...1/%.,%%2-.&.,.-TX2?UU@@2/LP45--T?UU@@/IL years experience with extensive subject matter expertise in IT Services ),,%,).,,/&,>.,),.%),%./,&G,,,).,%,.0.,)&-% TAUU@@LxManagement (ITSM) and @,.,.,F,. 0/@ ,..TXA$UU@@WLITIL, methods, processes, strategic technology infrastructure planning, and developing 0)F,.-.%.-&,&%,%%,,.&,&./--.).,%/&.,.,/...-...,),.... TT UU@@,Lcost effective solutions to meet customer bu&-%,,&),%-.-.%-F,,&.%-F,./TT> UU@@LPs%T? UU@@?"Liness requirements. ITIL certified.,%%-..,F,.% 0*&,,.TT  UU@@ LP T`  UU@@ LTV2 3-T  UU@@ LlService Manager.,)&,@,.,.,T UU@@Lh and V3 Expert,..3-/).,TT/ UU@@LP.TT0\ UU@@0LP - TTX mUU@@X]LP - % T>n UU@@>L|QUALIFIC&" WMFC D[DATION HIGHLIGHTSGD?5,5,=?8,GGF,DF5,EF8:TT n UU@@ LP : Rp@"TahomaM& >[`)TahomaArial BlackZ0Ln0dv% TTX@ UU@@X0 LP 5 % TXB  UU@@X LSubject Matter Expertise an5541,"J2##1$4251$#,126T`B  UU@@ .Ld Consulting Services Development and Delivery4735,5#5551$1-1+?20135O16"355?101$0% TTB  UU@@ LP . Rp@Symbol0@8@8@80@8ح/@00ÿ0ng Services Development and Dei5Symbol0Z00Ln0Hdv% TTX } UU@@X LP&Rp@"ArialBB@; ))))2999 KSwk0@00@0@03&:Cx Arial40 4<4,Z0,Ln0Ddv% TT~  UU@@~ LP p% T   UU@@ #LDeveloped and delivered management 8,),-.,.,...,),,.G,.,.,F,.T g UU@@ Ldvalue added ),.,,..,.Th  UU@@h 3Lconsulting and strategic technology infrastructure &..%...,..%,,.&,'./--.).,%.&.,!"  T4 o UU@@_ QLsolutions for distributed and large scale data center heterogeneous environments:%-...%-.%..,.-/.,.,%&,,.,,&,.,/,,-.,.,-.%,/)..F,.%TT o UU@@_ LP .!"  % TTp  UU@@ LP&% TTy E UU@@ LP p% TFp UU@@F LIT Service Management (ITSM) 0.,)&,@,.,.,F,. 1.@ T p UU@@ Lbased on ITIL best practices.,%,.-. 0 ).,%.-&&,%TT p  UU@@ LP.TT p : UU@@  LP .!"  % TT 9 UU@@( LP&% TT E9 UU@@( LP p% TlF 8 UU@@F( LXITIL 0)T` p8 UU@@( LTV3 3-T|q 8 UU@@q( L\Service .,*&,T` 8 UU@@( .LStrategy, Service Design, Service Transition, .,,.)/,)&,8,%...,)&,0,/%-.T M8 UU@@( LxService Operation and .,)&,;.,,..,/.!"  TF:  UU@@F L`Continual2-./.,T: UU@@ Lx Service Improvement..,)&,F..)-F,.TT :  UU@@ LP -!"  % TT  UU@@ LP&% TT E UU@@ LP p% TlF  UU@@F LXITIL 0)T` p UU@@ LTV2 3-Tq  UU@@q LlService Delivery.,*&,8,),)T  UU@@ Lt and Service Support-/..,)&,.../-T8  UU@@ 'L areas of Service Level, Availability, ,,,%-.,)&,),),3),,.)!"  TF . g UU@@FW LCapacity, Financial, and IT 2,.,&)+.,.&,,.. 0T/  g UU@@/ W LService Continuity Management.,)&,3-./.)@,.,.,F,.T  g UU@@ W L&" WMFC D;Dx; Incident, Problem, /&.,..-.,F!"  TFh O UU@@F :LChange, Release, Configuration Management and Service Desk2.,..,4,,,%,2-/..--.@,.,.,F,.,...,)&,8,%)TTNh { UU@@N LP .!"  % TT 1 UU@@ LP&% TT E1 UU@@ LP p% THF 0 UU@@F *LOrganizational Maturity and Transformation;.,.%,-.,@,.)-./0,.&-F,-.TT 0 UU@@ LP .!"  % TT2  UU@@ LP&% TT; E UU@@ LP p% TF2  UU@@F LlCobiT framework 2-.0,F,>-)T2 UU@@ Lhbest practices.,%.,&&,%TT 2 UU@@ LP .!"  % TT  UU@@ LP&% TT E UU@@ LP p% TTF UU@@F ,LBusiness Based Macro Level Capacity Planning1.%.,&%1,%,.@,&-),)-2,.,&).,....TT  UU@@ LP .!"  % TT `UU@@OLP&% TTE`UU@@OLP p% TF _UU@@FOLBusiness Impact Assessment a1.%.,&%F.,&2%%,%%F-.,T< _UU@@ O(Lnd Business Resumption/Disaster Recovery..1.&.,%%4,&.F... 8%,%,4,&.),)TT _UU@@OLP .!"  % TTaUU@@LP&% TTjEUU@@LP p% T0Fa UU@@F&LEnterprise Infrastructure Architecture/.,.%,.,%.&/,2&.,&.,TT a UU@@ LP T$ a`UU@@ $Land Distributed Systems Management, ,..8%..,./)%,F%@,.,.,F,.!"  TFa )UU@@FLApplication Design Reviews, 2..&,-.8,%..4,),>&T8b Z)UU@@b 'LStorage and Data Modeling and Migration.-,.,,..8,,@-.,/.,..@.,-.TX[)UU@@[LP, Ta)UU@@ LdData Center 8,,2,.,!"  TF*/UU@@F} LhConsolidation2-.%-.,..TX0*bUU@@0}LP, Tc* UU@@c}LpOperations Review;.,,-/%4,),>Td * UU@@ }LT and,..T *#UU@@ }Lx Managed Care Services@,.,.,.2,,/,)&,%TT$*QUU@@$}LP .!"  TTXUU@@XLP ,TtUU@@\LThe above services included the business strategies and deployment plans, marketing, sales, 0.,,..),%,)&,%/&..-..,..%.,%%%,,.,%,...,.-)F-..,.%F,*,..%,,%!"  T WUU@@G_L delivery and developing the appropriate delivery guides, collateral, and training where needed..,),),...-),-./..-,..-.,,.,),)...-%&-,,,,..,...?.,,.,,.,.TT!NWUU@@!GLP .!"  TTXXUU@@XLP -!"  % T X  UU@@X LITSM and ITIL Thought Leadersh&" WMFC DDip(35J264(4(0363555#01241$+64% TT 8 UU@@ LP . Td!)UU@@tLTHost8-%TT*!NUU@@*tLPs%TO!UU@@OtL a premier ITSM website, ,.,F,1.@>,.&,%  T! UU@@t Lhwww.itsm.info>>>%F..' % Ld{ {!??% (  T ! UU@@ t L`, authored,./-,.T, !bUU@@ t%L books on ITSM Implementation and an .--)%-. 0/@F.,F,/,-.,..,.!"  TH3 UU@@*LHDI Focus Book on Service Level Management88,-'.%1-.)...,)&,),),@,.,.,F,.T4 UU@@4 L and Service Catalog. Published,...,)&,2,,-....%.,.TUU@@Lh more than 50 F-,.,..-!"  TNUU@@> L`articles, ,&,%TNUU@@> Ldwhite papers>.,.,.,%T"NUU@@>4L, and reference papers that appear regularly in webs,..,,,.&,.,.,%.,,..-,,..,).>,.%T#NUU@@#> Lhites such as ,%&.'.,%!"  TdOUU@@YLITSMWatch, SearchCIO, TechTarget and TechRepublic, etc. Presenting on a regular basis at 0.AK,&..,,&.3;0-&/0,.,,..0-&.4,...',&.,%,...-.,,/.,.,%%,!"  TthUU@@\Lmany national and local conferences such as itSMF, HDI, CMG, BrightTalk and GMIS. Developed F,.).,..,,...&,&..,,/&,%%/&.,%.@,982A71/.0,),..8@.8,),-.,.!"  T {UU@@k>La proprietary ITSM Assessment methodology that was licensed an,.-.,,)1.@2%%,%&F,.F,.-.--/).,>-%&,.%,.-.T {UU@@ kLd utilized by Proctor and ..%,./).-&-,..!" Rp @Times New Roman0 0\00 0G: Times ew RomanR/ 0P0@8Z0Ln0dv%  % Tx}UU@@L\Gamble.7,F.,%  $>TTUU@@LP %  TL}UU@@ULRetained as an ITSM Subject Matter Expert by BMC Software, Inc. and McKool Smith, PC 4,,.,.,%,.1/@../,&@,,/).,.*1@2..>,,.',..A&1--.G..2!"  T,oEUU@@5PLin connection with the patent infringement litigation between BMC and ServiceNow.&...-&-.>/.,.,,....,F,..,...->,,.1@2,...,)&-7.>TTpEUU@@p5LP.TTEUU@@5LP -!"  TTXFUU@@XLP -!"  % TX UU@@XLConsulting Accomplishments735,5#559,,4O4,6O16"+% TT;UU@@LP . % TTsUU@@bLPE&% TTsUU@@bLP p% TmrUU@@b L`ITIL and 0)-..Tn> &fWMFCDDrUU@@nbLpIT Services Manage0.,)&,%@,.,/,Td?rUU@@?bLTmentF,.TT' rUU@@bLP -!"  T t% UU@@#LRick has done many ITIL and ITSM pr4&).,%/-.,F,/)1)-..1.@.T & tUU@@&  Locess integrations that included.&,%%.,.,-.%.,/&..,.TtWUU@@Lt full assessments, .,&%,%&F,.%!"  T<UU@@,Larchitecture, design, planni,&.,&.,.,%...,..Thv<UU@@,/Lng, implementation and roll out and oftentimes ..F.,F,.,-.-..--.,...,.F,%Tw<UU@@w, L`included .&..,.!"  T4=UU@@QLdeveloping Business Cases, ROI, TCO, Governance and Cost Benefit Analysis and bes.,),-...2.%.,%%2,%,%4;02;7-),.,.&,-/.2-%1,.,3.,)%%,./.,%TX=#UU@@LPt !"  TW UU@@Lpractice methodologies for ITSM.,&&,F,.-.--.,%-0.@TX  UU@@X  Lh holistically.-%&,)T\ MUU@@ -L in the areas of people, process, technology ..,,,,%-.,-.,.-&,&%,&//--.)!"  TD jUU@@Z<Land information across the organization and integration for ,...-F,-.,&-%%.,-.,.%,-.,...,.,..-TE jUU@@E Z Ldthose ITIL .-%, 0)TjUU@@Z Lhprocess areas/-&,%&,,,%TTjUU@@ZLP.TTjUU@@ZLP -!" F(GDIC OMV!b $$>>_8 88% % W$MMW2H!"EH!% % $$@@( " FGDICF(GDICL !b $$>>_8 88d% % W$K bqGq% % $$@@( " FGDICF(GDICLg !b $$>>_8 88d% % W$Kf b G % % $$@@( " FGDIC% 666666666666666666666666666666666666 6 66 6  6 66 6  6 66 6  6 66 6  6 66 6 66666666666666666666  d."System-@"Tahoma-  2 ZdR "2 Zdick L. Leopoldi     2 Zsd @"Tahoma-  2 i2d  - 333 2 xd9010 North 104@"Tahoma-2 rHdth-2 xOd Place 2 xod   333+2 dScottsdale, AZ 85258 2 ld   3332 d480a 2 !d-2 %d361a 2 9d-2 =d7788 2 Wd   333.2 dRL_Consulting@itsm.info    2 td  @"Tahoma- 2 2d @"Tahoma-)2 dPROFESSIONAL SUMMARY    2 |d  2 2d -2 ?dA ;2 H dManaging Business Consultant of 2 d45y2 Id years experience with extensive subject matter expertise in IT Services  ,2 :dManagement (ITSM) and  2 WdITIL, methods, processes, strategic technology infrastructure planning, and developing  M2 5,dcost effective solutions to meet customer bu  2 ds>2 "diness requirements. ITIL certified 2 d 2 dV2 8"2 dService Manager 2 d and V3 Expert 2 ,d. 2 /d  2 Hd -/2 dQUALIFICATION HIGHLIGHTS    2 d @"Tahoma- 2 Hd -42 &HdSubject Matter Expertise an P2 &.dd Consulting Services Development and Delivery - 2 &d @Symbol- 2 2Hd@"Arial- 2 2Md -@2 2Z#dDeveloped and delivered management  2 2 dvalue added X2 2@3dconsulting and strategic technology infrastructure ,d'2 >ZQdsolutions for distributed and large scale data center heterogeneous environments:o  2 >d ,d'- 2 Jd- 2 Jd -72 JdIT Service Management (ITSM) 52 J/dbased on ITIL best practices 2 Jd. 2 Jd ,d'- 2 Vd- 2 Vd -2 VdITIL e2 VdV3 L2 VdService P2 V.dStrategy, Service Design, Service Transition, ,2 VdService Operation and ,d'2 b dContinual+2 bd Service Improvement.   2 b0d ,d'- 2 nd- 2 nd -2 ndITIL c2 ndV2 L#2 ndService Delivery)2 n d and Service SupportF2 nh'd areas of Service Level, Availability, ,d'52 {dCapacity, Financial, and IT 72 {dService Continuity Management+2 {d; Incident, Problem, ,d'b2 :dChange, Release, Configuration Management and Service Desk 2 d ,d'- 2 d- 2 d -J2 *dOrganizational Maturity and Transformation 2 bd ,d'- 2 d- 2 d -#2 dCobiT framework   2 dbest practices 2 -d ,d'- 2 d- 2 d -M2 ,dBusiness Based Macro Level Capacity Planning 2 nd ,d'- 2 d- 2 d -52 dBusiness Impact Assessment aG2 )(dnd Business Resumption/Disaster Recovery 2 d ,d'- 2 d- 2 d -D2 &dEnterprise Infrastructure Architecture 2 Fd A2 J$dand Distributed Systems Management,  ,d'52 dApplication Design Reviews, F2  'dStorage and Data Modeling and Migrationy2 d, 2  dData Center ,d'2  dConsolidation2 d, %2 dOperations Review2 5d and,2 Id Managed Care Services 2 d ,d' 2 Hd $2 l\dThe above services included the business strategies and deployment plans, marketing, sales,   ,d'2 l_ddelivery and developing the appropriate delivery guides, collateral, and training where needed. 2 d ,d' 2 Hd ,d'-;2 H dITSM and ITIL Thought Leadership - 2 d 2 ldHost 2 ds12 d a premier ITSM website, d - 2  dwww.itsm.info- @ !?-   2 6 d, authoredC2 d%d books on ITSM Implementation and an  ,d'J2 $l*dHDI Focus Book on Service Level Management:2 $9d and Service Catalog. Published 2 $d more than 50 ,d'2 0l darticles, 2 0 dwhite papersY2 04d, and reference papers that appear regularly in webs2 0 dites such as ,d'2 <lYdITSMWatch, SearchCIO, TechTarget and TechRepublic, etc. Presenting on a regular basis at e ,d'2 Hl\dmany national and local conferences such as itSMF, HDI, CMG, BrightTalk and GMIS. Developed ,d'h2 Tl>da proprietary ITSM Assessment methodology that was licensed an22 Tdd utilized by Proctor and ,d'@Times New Roman- -2 `ldGamble. -  $> 2 `d - 2 `UdRetained as an ITSM Subject Matter Expert by BMC Software, Inc. and McKool Smith, PC  ,d'2 llPdin connection with the patent infringement litigation between BMC and ServiceNow  2 ld. 2 ld ,d' 2 xHd ,d'-22 HdConsulting Accomplishments  - 2 d - 2 ld- 2 qd -2 ~ dITIL and &2 dIT Services Manage2 dment  2 d ,d'@2 #dRick has done many ITIL and ITSM pr ;2 8 docess integrations that included(2 d full assessments, c ,d'52 darchitecture, design, planniR2 /dng, implementation and roll out and oftentimes  2  dincluded ,d'2 Qddeveloping Business Cases, ROI, TCO, Governance and Cost Benefit Analysis and bes 2 dt ,d':2 dpractice methodologies for ITSM2  d holisticallyO2 O-d in the areas of people, process, technology ,d'e2 <dand information across the organization and integration for  2  dthose ITIL l2  dprocess areas 2 d. 2 d ,d'- - %?- -  '- - %)(- -  '- - %)j(j- -  '-ddddddddccccccccccccccccbbbbbbbbbbbbbb՜.+,D՜.+,D hp  % RL Information Consulting LLCn<' AITIL / ITSM Resume - IT Service Management Subject Matter Expert Title 8@ _PID_HLINKSAdFhttp://www.itsm.info/  !"#$%&'()*+,-./0123456789:;=>?@ABCEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~Root Entry F+Data <1TableDyWordDocument