ࡱ> gif[ bjbj =Hΐΐ  81LJJJJJJJJ$:MO:+J+J@J5 5 5 RJ5 J5 5 C0%G^FD$IVJ0J EP%jPH%G%GP5G5  m+J+JJP : Marsha G. Lawrence P.O. Box 1212 Sometown, MA 55555  HYPERLINK "mailto:marsha@somedomain.com" marsha@somedomain.comHome: 555-555-5555 Cell: 555-444-4444 Dedicated customer service manager with 15+ years of experience in big box retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Areas of Expertise Customer Service Management Complaint Handling & Resolution Retail Operations ManagementCustomer Satisfaction Enhancement Front-End Supervision Sales & Margin ImprovementTeambuilding & Training Cost-Reduction Strategies Order Fulfillment Professional Experience ABC SUPERSTORE Sometown, MA10/00 to PresentCustomer Service Manager, 9/05 to present Customer Service Representative, 10/00 to 9/05 Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions: Won Service Excellence Award for instrumental role in driving record-high sales increases, propelling store to improve ranking from #32 in territory to #5 by 2007. Reduced staff turnover by 15% in 2007, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs. Elevated stores guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Served on special taskforce charged with turning around under-performing stores. Trained CSRs and managers in five struggling stores, and contributed to significant improvements in guest satisfaction and sales. Exemplified the second-to-none customer service delivery for which ABC Superstore is nationally renowned in all interactions with customers. DEF FOOD STORES Sometown, MA7/93 to 8/00Deli Manager, 1/98 to 8/00 Previous Positions: Counter Clerk, Cashier, Deli Associate, 7/93 to 1/98 Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service deli. Directed 18 employees and managed P&L, sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Selected Contributions: Transformed operation that was posting annual losses to achieve $159K+ in profits within one year. Met or exceeded all sales targets despite increased competition presented by the opening of two new local delis. Introduced training programs that enhanced employee performance and helped build a motivated workforce. Education and Training ABC COMMUNITY COLLEGE Sometown, MA9/93 to 5/97Earned 28 credits; concentration in business studies Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety (ServSafe). When the customer comes first, the customer will last Robert Half     "#467abcxyîbK-hU h 0JB*CJOJQJ^JaJph8jhU hf(B*CJOJQJU^JaJph2jhU h B*CJOJQJU^JaJph)hU h%0$B*CJOJQJ^JaJph)hU h B*CJOJQJ^JaJph)hU hU B*CJOJQJ^JaJph#hYB*CJOJQJ^JaJph)hU hYB*CJOJQJ^JaJph"56z$dh$Ifa$gdU $dh$1$7$8$H$Ifa$gdU $dh$Ifa$gdU dh$1$7$8$H$IfgdU $dha$gdU  laN@2$ & F dha$gdU dh1$7$8$H$gdU $dh$dNa$gdU $dha$gdU kd$$Ifl2F:Z N t06    44 laytU  ! ( վ}h}SS}>))hU h+B*CJOJQJ^JaJph)hU h!B*CJOJQJ^JaJph)hU ho`B*CJOJQJ^JaJph)hU htB*CJOJQJ^JaJph)hU hG#B*CJOJQJ^JaJph)hU hrbB*CJOJQJ^JaJph,hU h2 B*CJOJQJ\^JaJph,hU hrbB*CJOJQJ\^JaJph)hU hODB*CJOJQJ^JaJph)hU h,B*CJOJQJ^JaJph( I R T U  + C E ꩒{{dMd6,hU h 1B*CJOJQJ\^JaJph,hU hDB*CJOJQJ\^JaJph,hU hc4B*CJOJQJ\^JaJph,hU h%0$B*CJOJQJ\^JaJph,hU hrbB*CJOJQJ\^JaJph,hU ho`B*CJOJQJ\^JaJph)hU h!B*CJOJQJ^JaJph)hU h 1B*CJOJQJ^JaJph)hU hrbB*CJOJQJ^JaJphE Y _ c p t    @ һҤҏxaJ5a)hU hrbB*CJOJQJ^JaJph-hU hrb@B*CJOJQJ^JaJph-hU h @B*CJOJQJ^JaJph,hU h B*CJOJQJ\^JaJph)hU h B*CJOJQJ^JaJph,hU hSB*CJOJQJ\^JaJph,hU h B*CJOJQJ\^JaJph,hU h-TB*CJOJQJ\^JaJph,hU hcB*CJOJQJ\^JaJph  @ V q $ & F dh$Ifa$gdU $dha$gdU $dh$dNa$gdU $dha$gdU $ & F dhxa$gdU @ U V p q }hQ<')hU hODB*CJOJQJ^JaJph)hU h=yB*CJOJQJ^JaJph,hU h B*CJOJQJ\^JaJph)hU h+B*CJOJQJ^JaJph-hU h@B*CJOJQJ^JaJph-hU h+@B*CJOJQJ^JaJph)hU h B*CJOJQJ^JaJph)hU h%0$B*CJOJQJ^JaJph)hU hhB*CJOJQJ^JaJph)hU hB*CJOJQJ^JaJph zo]H$dh$1$7$8$H$Ifa$gdU dh$1$7$8$H$IfgdU $dha$gdU $dh$dNa$gdU $dha$gdU gkdz$$IflxF,  ^ & t6    4 laytU     * + L Y Z z վ{fQ<{)hU h+B*CJOJQJ^JaJph)hU hJRB*CJOJQJ^JaJph)hU hB*CJOJQJ^JaJph)hU htB*CJOJQJ^JaJph,hU h6B*CJOJQJ\^JaJph,hU h=yB*CJOJQJ\^JaJph,hU hODB*CJOJQJ\^JaJph)hU hODB*CJOJQJ^JaJph)hU h=yB*CJOJQJ^JaJph  + Z O|lllllY$dh&dPa$gdU $ & F dhxa$gdU $dh1$7$8$H$a$gdU dh(1$7$8$H$gdU dh<1$7$8$H$gdU Okd$$Ifl0^J4 laytU  8 9 U ` m lWB-)hU h3UB*CJOJQJ^JaJph)hU hIiB*CJOJQJ^JaJph)hU hB*CJOJQJ^JaJph)hU hB*CJOJQJ^JaJph)hU hCSB*CJOJQJ^JaJph)hU h<;B*CJOJQJ^JaJph)hU hJRB*CJOJQJ^JaJph)hU hpB*CJOJQJ^JaJph)hU htB*CJOJQJ^JaJph)hU hdB*CJOJQJ^JaJph 2@DMNOӾybKy4y,hU h 5B*CJOJQJ\^JaJph,hU hB*CJOJQJ\^JaJph,hU hVB*CJOJQJ\^JaJph,hU hlB*CJOJQJ\^JaJph,hU h@B*CJOJQJ\^JaJph,hU hxB*CJOJQJ\^JaJph)hU hODB*CJOJQJ^JaJph,hU hOD>*B*CJOJQJ^JaJph)hU h+B*CJOJQJ^JaJph Ot   &4{һҍv_HvH1,hU huDB*CJOJQJ\^JaJph,hU hi3B*CJOJQJ\^JaJph,hU hVB*CJOJQJ\^JaJph,hU h@B*CJOJQJ\^JaJph,hU h B*CJOJQJ\^JaJph,hU hB*CJOJQJ\^JaJph,hU h1,B*CJOJQJ\^JaJph,hU hn_jB*CJOJQJ\^JaJph,hU h B*CJOJQJ\^JaJph { 1UaqһҤv_vҍvH,hU hBPB*CJOJQJ\^JaJph,hU h@B*CJOJQJ\^JaJph,hU h0/B*CJOJQJ\^JaJph,hU huB*CJOJQJ\^JaJph,hU hE9B*CJOJQJ\^JaJph,hU hi3B*CJOJQJ\^JaJph,hU h6B*CJOJQJ\^JaJph,hU hQB*CJOJQJ\^JaJph>KLg~n\TdhgdU dh(1$7$8$H$gdU dh<1$7$8$H$gdU Hkdk$$Ifl0<' 4 layt \$dh$1$7$8$H$Ifa$gdU dh$1$7$8$H$IfgdU $dh1$7$8$H$a$gdU "1=LXfg!%'꾧yydO:)hU h]B*CJOJQJ^JaJph)hU ha0B*CJOJQJ^JaJph)hU he@B*CJOJQJ^JaJph,hU h]B*CJOJQJ\^JaJph,hU hQQfB*CJOJQJ\^JaJph,hU h.xB*CJOJQJ\^JaJph,hU hODB*CJOJQJ\^JaJph)hU h6B*CJOJQJ^JaJph)hU hODB*CJOJQJ^JaJph'1I^`rlWlWBlBlWl)hU ht B*CJOJQJ^JaJph)hU h;B*CJOJQJ^JaJph)hU hdB*CJOJQJ^JaJph)hU he@B*CJOJQJ^JaJph)hU h\<(B*CJOJQJ^JaJph)hU h=vB*CJOJQJ^JaJph)hU hODB*CJOJQJ^JaJph)hU h]B*CJOJQJ^JaJph)hU hFB*CJOJQJ^JaJph#'*EFXYhlzӾybKbKy4K,hU h`B*CJOJQJ\^JaJph,hU hODB*CJOJQJ\^JaJph,hU hrq'B*CJOJQJ\^JaJph,hU h;B*CJOJQJ\^JaJph,hU hvjB*CJOJQJ\^JaJph,hU h<'B*CJOJQJ\^JaJph)hU hODB*CJOJQJ^JaJph,hU hOD>*B*CJOJQJ^JaJph)hU h2 B*CJOJQJ^JaJph123JKp}$dh$1$7$8$H$Ifa$gdU dh$1$7$8$H$IfgdU $dh1$7$8$H$a$gdU $dha$gdU $dh$dNa$gdU $dha$gdU $ & F dhxa$gdU   /013JKpһvaJa5)hU h B*CJOJQJ^JaJph,hU h>B*CJOJQJ\^JaJph)hU h>B*CJOJQJ^JaJph,hU huBB*CJOJQJ\^JaJph,hU h>wB*CJOJQJ\^JaJph,hU h2 B*CJOJQJ\^JaJph,hU hODB*CJOJQJ\^JaJph,hU hQQfB*CJOJQJ\^JaJph,hU h<B*CJOJQJ\^JaJph prtxy{|~ IMթ{fQfQjh>U0hU hP&@ B*CJOJQJ\^JaJph0hU hj@ B*CJOJQJ\^JaJph)hU hP&B*CJOJQJ^JaJph)hU hODB*CJOJQJ^JaJph)hU h lB*CJOJQJ^JaJph)hU hdB*CJOJQJ^JaJph $dha$gdU gd ;0P:pU / =!"#`$`% DpDyK yK Rmailto:marsha@somedomain.comyX;H,]ą'c$$If!vh5Z5 5N#vZ#v #vN:V l2 t065Z5 5NytU $$If!vh5 5^ 5& #v #v^ #v& :V lx t65 5^ 5& 4ytU g$$If!vh55J#v#vJ:V l55J4ytU c$$If!vh55 #v#v :V l55 4yt \$$If!vh5 5#v #v:V l 5 54pyt \f 8666666666vvvvvvvvv666666>66666666666666666666666666666226666666666662626666hH666666666666666666666666666666666666666666666666666666666666666662 0@P`p2( 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p8XV~OJQJ_HmH nH sH tH H`H Normal CJOJQJ_HaJmH sH tH ll 0 Heading 1$$(1$7$8$@&H$a$!5:@ CJ$OJQJ\^JaJ$DA`D 0Default Paragraph FontRi@R 0 Table Normal4 l4a (k ( 0No List VV Heading 1 Char"5CJ KH OJPJQJ\^JaJ jPj 0 Body Text 2& hh1$7$8$H$^h`CJOJQJ^JaJLL 0Body Text 2 CharCJOJQJ^JaJR" 0Body Text Indent 20$ hh(1$7$8$H$^h`a$CJOJQJ^JaJZ1Z 0Body Text Indent 2 CharCJOJQJ^JaJTB@BT 0 Body Text$1$7$8$H$a$CJOJQJ^JaJHQH 0Body Text CharCJOJQJ^JaJ4b4  0Header  H$BqB  0 Header CharCJOJQJ^JaJ4 4  0Footer  H$BB  0 Footer CharCJOJQJ^JaJ:U@: .0 Hyperlink>*B*^JphDZ@D ;La0 Plain TextCJOJQJ^JaJJJ ;La0Plain Text CharCJOJQJ^JaJ,, e@cb_style^J&& +small^JPK![Content_Types].xmlj0Eжr(΢Iw},-j4 wP-t#bΙ{UTU^hd}㨫)*1P' ^W0)T9<l#$yi};~@(Hu* Dנz/0ǰ $ X3aZ,D0j~3߶b~i>3\`?/[G\!-Rk.sԻ..a濭?PK!֧6 _rels/.relsj0 }Q%v/C/}(h"O = C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_6LR7`0̞O,En7Lib/SeеPK!kytheme/theme/themeManager.xml M @}w7c(EbˮCAǠҟ7՛K Y, e.|,H,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+& 8PK!Ptheme/theme/theme1.xmlYOo6w toc'vuر-MniP@I}úama[إ4:lЯGRX^6؊>$ !)O^rC$y@/yH*񄴽)޵߻UDb`}"qۋJחX^)I`nEp)liV[]1M<OP6r=zgbIguSebORD۫qu gZo~ٺlAplxpT0+[}`jzAV2Fi@qv֬5\|ʜ̭NleXdsjcs7f W+Ն7`g ȘJj|h(KD- dXiJ؇(x$( :;˹! I_TS 1?E??ZBΪmU/?~xY'y5g&΋/ɋ>GMGeD3Vq%'#q$8K)fw9:ĵ x}rxwr:\TZaG*y8IjbRc|XŻǿI u3KGnD1NIBs RuK>V.EL+M2#'fi ~V vl{u8zH *:(W☕ ~JTe\O*tHGHY}KNP*ݾ˦TѼ9/#A7qZ$*c?qUnwN%Oi4 =3ڗP 1Pm \\9Mؓ2aD];Yt\[x]}Wr|]g- eW )6-rCSj id DЇAΜIqbJ#x꺃 6k#ASh&ʌt(Q%p%m&]caSl=X\P1Mh9MVdDAaVB[݈fJíP|8 քAV^f Hn- "d>znNJ ة>b&2vKyϼD:,AGm\nziÙ.uχYC6OMf3or$5NHT[XF64T,ќM0E)`#5XY`פ;%1U٥m;R>QD DcpU'&LE/pm%]8firS4d 7y\`JnίI R3U~7+׸#m qBiDi*L69mY&iHE=(K&N!V.KeLDĕ{D vEꦚdeNƟe(MN9ߜR6&3(a/DUz<{ˊYȳV)9Z[4^n5!J?Q3eBoCM m<.vpIYfZY_p[=al-Y}Nc͙ŋ4vfavl'SA8|*u{-ߟ0%M07%<ҍPK! ѐ'theme/theme/_rels/themeManager.xml.relsM 0wooӺ&݈Э5 6?$Q ,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{P8g/]QAsم(#L[PK-![Content_Types].xmlPK-!֧6 +_rels/.relsPK-!kytheme/theme/themeManager.xmlPK-!Ptheme/theme/theme1.xmlPK-! ѐ' theme/theme/_rels/themeManager.xml.relsPK] H ( E @ O{'pM  " } !#6bx X8@0(  B S  ?Q Q Q| Q  Q| !Q| "Q< #Q< $Qp %Q|p &Qo 'Qo (Q

*urn:schemas-microsoft-com:office:smarttags PostalCode;*urn:schemas-microsoft-com:office:smarttagsaddress9*urn:schemas-microsoft-com:office:smarttagsplace8*urn:schemas-microsoft-com:office:smarttagsCity9 *urn:schemas-microsoft-com:office:smarttagsState=*urn:schemas-microsoft-com:office:smarttags PlaceName=*urn:schemas-microsoft-com:office:smarttags PlaceType a        Jm+r"JaAR(`W+* ij"k'&n8cBkEKHO5K>^xO$|cT$3gB]Z"Vj`WDMt3Nw,> h^ `8CJOJQJTXo( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(hh^h`8CJOJQJTXo( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o( h^ `8CJOJQJTXo( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(hh^h`B*CJOJ QJ o(phlP^`PCJ OJ QJ o( pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(nhh^h`CJOJ QJ o(hh^h`8CJOJQJTXo( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(hh^h`CJOJ QJ o(lP^`PCJ OJ QJ o( pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(^`CJOJPJQJo( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(hh^h`CJOJ QJ o( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(hh^h`CJOJ QJ o(l ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(hh^h`8CJOJQJTXo( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(hh^h`CJOJ QJ o(nX^X`CJ OJ QJ o(q pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(hh^h`8CJOJQJTXo( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o( h^ `8CJOJQJTXo( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(hh^h`8CJOJQJTXo( ^`OJQJo(o pp^p`OJ QJ o( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJ QJ o( ^`OJQJo( ^`OJQJo(o PP^P`OJ QJ o(DMt8JEKAR(VjcT3Nwk'+r"O5K+* i3g\ r        !        \ r        E2N*       !        [R x        , ,        <         x        !        lֵd       !        \ r        !        7TeR(`> -l]) 2 t vj dDa0< $ ai !G#%0$P&<'rq'\<(f(y:* a-j0N2i3C4c4 5O7y:}:<;Z<@uBPCODDE F7FNG-Im\I{LdM-PHRJRCSAS[S3UWjYa"Z];LarbQQf&hn_j@ru=v.x=y} z 12ibE94AO xBPM9tVq~q?1oo`Cx~e IiX`0/6i+;e@]t)pd@XY-Tlr9x3+hg{;@c$*uFt lU_Q`q.#>uD>wU 6Wwv%,cWjNin3ES#'1,i~6 % \ @@{ @Unknown G*Ax Times New Roman5Symbol3. *Cx Arial7.@ CalibriW.Copperplate Gothic Bold7K@Cambria7. [ @Verdana?= *Cx Courier New?Wingdings 2;WingdingsA BCambria Math"hQ:Q:  !xxd 2$PPC6! xxMarsha GH          Oh+'0,x   $ Marsha GNormal1Microsoft Office Word@@Ÿ@Ÿ ՜.+,D՜.+,  `hpx     Marsha G Title 8@ _PID_HLINKSAt1mailto:marsha@somedomain.com?   !"#$&'()*+,./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUWXYZ[\]_`abcdehRoot Entry FpjData %1Table-^PWordDocument=HSummaryInformation(VDocumentSummaryInformation8^CompObjy  F'Microsoft Office Word 97-2003 Document MSWordDocWord.Document.89q