ĐĎॹá>ţ˙ dfţ˙˙˙_`abc˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙ěĽÁ€ đżöŽbjbjöŕöŕ .h”Š”ŠɆ,˙˙˙˙˙˙ˇppłłłłł˙˙˙˙ÇÇÇ8˙dc!ÇÄţäg&Ś '#'#'#'ţ'ţ'ţ'CţEţEţEţEţEţEţ$¨˘J„iţłţ'ţ'ţ'ţ'ţ'iţłł#'#'Ű~ţ¸A¸A¸Aţ'. ł#'ł#'Cţ¸Aţ'Cţ¸A¸AN [é¨Wý#'˙˙˙˙°Ôo(LÎÇ,4ţ đ°/ţ”ţ0Äţłđ¤ Î*@¸Î`WýÎłWýŘţ'ţ'¸Aţ'ţ'ţ'ţ'ţ'iţiţâ@Öţ'ţ'ţ'Äţţ'ţ'ţ'ţ'˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙Îţ'ţ'ţ'ţ'ţ'ţ'ţ'ţ'ţ'p y: @ BIRLA INSTITUTE OF TECHNOLOGY,MESRA, RANCHI DEPARTMENT OF MANAGEMENT Proposed Course Structure for BBA Programme (To be offered at Overseas Centres) SemesterCourse TypeNo. of Courses (I)Total Credits per semester1st*Departmental Courses7192nd *Departmental Courses7193rd *Departmental Courses7194th *Departmental Courses7195th*Departmental Courses7196thDepartmental Courses Project 6 119 Total: 114 Credits *Departmental Courses Semester I Subject CodeCourse Name L – T - PCreditBBA 1001General Principles of Management3-0-03BBA 1003Business Statistics3-0-03BBA 1005Business Economics3-0-03BBA 1007Introduction to Business Accounting3-0-03BBA 1002Programming Lab –I0-0-32BBA 1004Business Communication – I 0-0-32BBA 1009Fundamentals of Computing3-0-03 Total Credits: 19Semester II Subject CodeCourse Name L- T - PCreditBBA 2001Organizational Behavior 3-0-03BBA 2003Quantitative Techniques in Management 3-0-03BBA 2005Basics of Financial Management3-0-03BBA 2002Computerized Accounting Lab0-0-32BBA 2007Principles of Marketing I3-0-03BBA 2009Business Communication –II3-0-03BBA 2011Office Management2-0-02 Total Credits: 19Semester III Subject CodeCourse Name L – T -PCreditBBA 3001Research Methodology3-0-03BBA 3003Human Resource Management3-0-03BBA 3005Legal Aspects of Management3-0-03BBA 3007Introduction to Financial Markets3-0-03BBA 3009Financial Accounting2-0-02BBA 3002Web Applications for Business Lab0-0-32BBA 3011Principles of Marketing II3-0-03 Total Credits: 19 Note: L-T-P (Lecture- Tutorials- Practical) Semester IV Subject CodeCourse Name L – T – PCreditBBA 4001Qualitative Data Analysis2-0-02BBA 4003Management and Control of Cost3-0-03BBA 4005Fundamentals of Operations Research3-0-03BBA 4007Introduction to Materials Management and Production Management3-0-03BBA 4002Data Analysis for Decision making Lab0-0-32BBA 4009Sales and Distribution Management3-0-03BBA 4011Business Ethics3-0-03 Total Credits: 19Semester V Subject CodeCourse Name L – T -PCreditBBA 5001Entrepreneurship & Small Business3-0-03BBA 5003International Trade and Business3-0-03BBA 5005Retail Management3-0-03BBA 5007Project Feasibility Report2-0-02BBA 5009Strategic Management3-0-03BBA 5011E-Commerce2-0-02BBA 5013Hospitality Management3-0-03 Total Credits: 19Semester VI Subject CodeCourse Name L- T - PCreditBBA 6001Management Information System2-0-02BBA 6003Project Management2-0-02BBA 6002Project3Specialization Paper Group-I3-0-03Specialization Paper Group-I3-0-03Specialization Paper Group-II3-0-03Specialization Paper Group-II3-0-03 Total Credits: 19Note: L-T-P (Lecture- Tutorials- Practical) Specialization any two subjects from any two group out of the following groups: MARKETING AREA BBA 6005 International Marketing BBA 6007Advertising Management BBA 6009 Services Marketing FINANCE AREA BBA 6011 Banking Concepts & Practice BBA 6013 Securities & Securities Market BBA 6015 International Finance PERSONNEL AREA BBA6017 Manpower Planning BBA6019 Industrial Relation BBA6021 Training and Development INFORMATION TECHNOLOGY AREA BBA6023 Computer Networks BBA6025 Knowledge Management BBA6027 Internet & Web Page Design SEMESTER - I BBA -1001 GENERAL PRINCIPLES OF MANAGEMENT Course Description: This course provides a detailed explanation of the basic principles of Management used to manage an enterprise. It aims at explain the concept, nature , significance of management , along with the various levels of Management and the skills required at each level. The course also provides an insight into the evolution of management theory and elaborates on the different schools and management thoughts. It further explains the six major functions of Management i.e. Planning, Organizing, Staffing, Leading, Directing and Controlling. Introduction to Management: Definition, Nature, Types of Managers, Managerial skills and Levels, Basic Functions of Management Evolution of Management Theory: Scientific Management—F.W. Taylor, Henry L Gantt, Frank and Lillian Gilbreth, Theory of Henry Fayol, Fayol’s vs Taylor’s comparison. Behavioural Model of Management (Hawthorne studies), Modern Theories of Management (Systems Management School, Situational Approach School) Planning: Definition, Nature, Importance, Types of Planning (from Koontz-Weihrich), Steps in Planning (from Koontz-Wiehrich), Planning Premises Organizing: Concept, Definition, Formal and Informal Organisation, Organizational Structure (Functional Organisation, Product/ Market Organisation and Matrix Structure), Span of Management (concept and factors influencing the Span of Management), Delegation of authority Staffing: Definition, Factors affecting Staffing—The External and Internal Environment, Identification of Job Requirements, Job Design, Recruitment, Selection (process and limitations of Selection Process) Leadership: Definition, Leadership Characteristics Directing and Controlling: Meaning of Motivation, Primary Motives, Secondary Motives, General Motives, Meaning, Need of Control, Control Process, Traditional Control Devices Text Books: a) Koontz, H. and Weihrich, H (1998) & (2001) Essentials Of Management (Tata McGraw Hill: New Delhi) Edition- 5th and 10th b) L.M.Prasad – Principles and Practice of Management (2001) Sultan Chand and Sons - Edition- 5 Reference Books: a) Stoner, Freeman and Gilbert, Management (Prentice Hall of India: New Delhi)Edition -5 b) Luthans, F. Organization Behaviour (McGraw Hill: New Delhi) BBA 1003 BUSINESS STATISTICS Course Description: This course in business statistics focuses on applications of data analysis and statistics to business studies methods for organizing and summarizing data. Students will be able to understand the importance of applying statistical analysis to solve business problems. Apply statistical techniques to solve problems. Interpret and communicate the results of statistical analysis. Analyze and solve basic statistical problems involving: descriptive measures of populations and samples, central tendency and variability, probability theory, correlation and simple linear regression. 1. Introduction to Statistics: Definition, Function & Scope of Statistics. Collection of Data. Classification, Frequency Distribution, Diagrammatic and Graphic Presentation of Data. 2. Measures of Central Tendency: Arithmetic Mean, Median, Mode, Geometric Mean and their merits and demerits, Weighted Arithmetic Mean. 3. Measures of Variation: Methods of studying variation- Range, Average deviation, Standard deviation, Coefficient of Variation. 4. Correlation Analysis: Methods of Studying Correlation – Karl Pearson’s coefficient of correlation, Spearman’s Rank Correlation for ungrouped frequency distribution, Coefficient of determination. 5. Regression Analysis: Equation of Regression Lines for Ungrouped frequency distribution. 6. Business Forecasting through Time Series Analysis: Time Series and its Components Linear and Non-linear Trend, Seasonal Variations and Irregular Variations. Straight line trend-Methods of measurement-Freehand or Graphic Method, Method of Semi-Averages. 7. Basic Concepts in Probability: Counting Rules, Permutations and Combinations. Venn Diagram, Events, Set Operations on Events, Dependent and Independent Events, Introduction to Probability, Conditional Probability, Addition and Multiplication- Rules of Probability. Note : The treatment of the subject matter is to be application oriented. The proof of theorem and derivation of formulae is not required. Text books: a) Gupta and Gupta.(2006), Business Statistics. (Sultan Chand & Sons: New Delhi).14th ed. b) Chandan, J.(2003), Statistics for Business Economics. (Vikas Publishing House) Second Reprint Reference books: a) Richard I. Levin and David S. Rubin.(2009), Statistics for Management.(Pearson: New Delhi) 7th ed. b) Hogg (2004), Introduction to Mathematical Statistics (Pearson: New Delhi) 5thed. BBA 1005 BUSINESS ECONOMICS Course Description: Business economics is concerned with economic issues and problems related to business organization, management, and strategy. Issues and problems include: an explanation of why firms emerge and exist; why they expand: horizontally, vertically and specially; the role of entrepreneurs and entrepreneurship; the significance of organizational structure; the relationship of firms with the employees, the providers of capital, the customers, the government; the interactions between firms and the business environment. Nature and scope of Managerial Economics: - Meaning-- Characteristics,-- Purpose of Managerial Economics Demand: - Law of Demand-- Movement vs Shift of the Demand Curve-- Elasticity of Demand Theory of Consumer Behavior: -- Cardinal Utility-- Ordinal Utility Theory-- assumptions, meaning and properties of indifference curve 4. Demand Forecasting: Purpose, Techniques (survey method, statistical method-trend fitting, econometric regression method) 5. Theory of Production: - Production Function (meaning), Law of Diminishing Returns, Three stages of Production in Short Run, Producer’s Equilibrium in Long Run, Law of Returns to Scale Theory of Cost: Types, Short Run Cost Curves, Long Run Average Cost Curve, Economies and Diseconomies of scale 7. Market Structure: Perfect Competition- determination of price- Monopoly-- Monopolistic Competition Text Books Varshney & Maheshwari (2005) 18th ed Managerial Economics (Sultan Chand & Sons: New Delhi)( chapters 1-7) Dwivedi, D. N, Managerial Economics,(2002)6th ed (Vikas Publishing House: New Delhi) Reference books a) Chaturvedi DD &Gupta SL (2010) 1 st ed Business Economics (International Book House PVT.LTD)  BBA 1007 INTRODUCTION TO BUSINESS ACCOUNTING Course Description: This course aims to provide an understanding of basic principles and procedures underlying the accounting process. Primary area of study includes the nature, scope, importance of accounting; preparation of final accounts; accounting for nonprofit organization; bills of exchange and bank reconciliation statement. Accounting is the basic means of recording and reporting financial information in a business. Students will study the basic accounting system and should be able to analyze, record the transactions, prepare journal entries, make ledger accounts and final accounts. 1. Accounting: Basics of Accounting, Accounting Mechanics (Double Entry System, Classification, Golden Rules, Concepts and Conventions.) 2. Journal Ledger and Trial Balance: Journal: Meaning, Advantages, Ledger meaning, Posting and Balancing, Trial Balance Objectives, defects, locating errors and preparations of Trial Balance, Subdivision of journal-daybook. 3. Final Accounts: Trading Account, Profit and Loss Account, Balance sheet, Closing entries, Assets and their Classification, Liabilities and their Classification, Uses and Limitations of Balance sheet. 4. Capital and Revenue Expenditure and Receipts: Rules for Determining Capital Expenditure and Revenue Expenditure, Deferred Revenue Expenditure, Capital and Revenue Receipts, Capital and Revenue Profit and Loss. 5. Accounting for Non-Profit Organization: Accounting Procedures, Receipts and Payments Accounts, Distinction between Receipts and Payments Accounts, Income and Expenditure Account problems 6. Bills of Exchange: Parties to a Bills of Exchange, Types, Promissory Notes, Distinction between Promissory Notes and Bills of Exchange, Dishonor of Bills, 7. Bank Reconciliation Statement Text Books: Grewal, T.S (2003) Introduction to Accountancy; S. Chand & Company Ltd. (1,2,3,5,6) Frankwood.& Alan Sangster. (2008). Business Accounting, Pearson education limited, 11th ed. (3,4,7) Reference Book: Hanif and Mukherjee (2003), Modern Accountancy Volume 1, Tata McGraw Hill Publishing Company limited, New Delhi, 2nd ed. Robert. N.Anthony.,David.F.Hawkins., Kenneth.A.Merchant.(2004). Accounting Text and Cases, Tata McGraw Hill Publishing Company Limited, New Delhi, 11th ed. BBA 1002 PROGRAMMING LAB-I Course Description This course enables students to carry out the basic documentation, analysis and presentation activity. Students are learnt working with MS Word, MS Excel, and MS power point. This facilitates student in successfully maintaining documents, data analysis and preparing effective presentation in their professional activities. Microsoft Word 1. Working With Files Creating, Opening, Saving and Closing a document, Renaming documents, working on multiple documents, Printing & Print Preview 2. Getting Familiar with Microsoft Word and Basic Features The Microsoft Word Title Bar, Menu Bar, Toolbars and Ruler, Normal and Print layout View, Exiting Microsoft Word, Bold, Underline, and Italicize with Microsoft Word, Cut, Copy and Paste, Find and Replace, Font Size& Type 3. Page Formatting and Working with Paragraphs Page margins, Page size and orientation, Headers and footers, Page numbers, Line Spacing, Indentation and Alignment, Use of Tab Key, Inserting Bullets and Numbering 4. Microsoft Word Tables and Graphics Creating a Table, Adding a New Row and a Column to a Table, Resizing the Columns, Deleting a Column and a Row, Table AutoFormat, Inserting images from ClipArt, Inserting images from file, Inserting Auto shapes 5. Working with Tools AutoText and AutoCorrect, Spelling and grammar check, Synonyms, Thesaurus, Mail Merging Documents Microsoft Excel 1. Spreadsheet Basics About Worksheets and Workbooks, Adding and renaming worksheets, Toolbars, Formula Bar, Opening, Closing and Saving a Worksheet, Adding worksheets, rows, and columns, Moving and copying cells, Freeze panes 2. Formatting Cells Format Font, Format Number, Dates and times, Inserting Columns and Rows, Edit, Copy and Paste Cell contents, Fill Cells with Series, Format Cell Borders, Format Data Tables Automatically 3. Formulas and Functions and Charts Using Formulas and Functions, Basic functions, Auto sum features, Sorting Lists, Creating Charts, Using Chart Wizard Microsoft PowerPoint 1. Creating Presentations and Slides Creating a Presentation Based on Content, Creating a Presentation Based on Design, Creating a New Blank Presentation, Creating Slides and Entering Text, Changing the Layout of a Slide, Inserting Slides from Another Presentation, Rearranging a Presentation 2. Designing Slides Viewing and Changing Presentation’s Master, Formatting Text and Bullets Throughout a Presentation, Coloring Shading a Slide background, Inserting a Picture and a Clip Art Image, Adding Tables and Charts in a Slide 4. Creating a Multimedia Presentation and Viewing Slides Animate Slides, Add Transition Effect, Inserting and Playing Sounds and Movies, Delivering a Slide Show Text Books a) Reid, M. Training Guide Microsoft Word 2000. BPB Publication. b) Lotia, M., Nair P. & Lotia B. Microsoft Word 2000-An Introduction. BPB Publication. c) Schwartz, K. Training Guide Microsoft Excel 2000. BPB Publication d) Lotia, M., Nair P. & Lotia B., Microsoft Excel 2000-An Introduction. BPB Publication. e)Training Guide Microsoft PowerPoint 2000. BPB Publication. Reference Books a) Microsoft Word 2003-Step By Step. PHI Pvt. Ltd. b) Microsoft Excel 2003-Step By Step. PHI Pvt. Ltd. c) Microsoft PowerPoint 2003-Step By Step. PHI Pvt. Ltd BBA 1004 BUSINESS COMMUNICATION - I Course Description: This course is aimed at inculcating effective oral communication skills to the students through the regular use of following techniques and methods: Internal assessment – 60 marks Group Discussions Aims to facilitate discussions to help students explore different aspects of Communication, strategies and techniques in business to generate successful communication. Help students to develop leadership qualities, knowledge and appropriate presentation of a subject matter, analytical abilities, clarity of thought etc. Paper Presentation Inculcate the usage of appropriate presentation structure, use visual aids effectively and improve verbal delivery skills and managerial communication skills. Extempore Speeches Enable the students to plan, arrange and distinguish speeches for different purposes, including speeches that entertain, inform and persuade. Student will be able to research and utilize evidence so as to logically construct a speech appropriate for the occasion. Debates Students encouraged to critically analyze and evaluate evidence and arguments made on various subjects in everyday life. They will be able to explain and apply analytical concepts to various audiences. Quizzes The question /answer sessions will help students increase knowledge in general and specialized skills, abilities and dispositions and values in oral communication. Business File Presentation Students develop research skills and are able to explain and apply appropriate analytical concepts to present a structured file on a business topic. Role playing Students learn to improvise freely and are able to identify and explain the necessary roles within groups and organizations. This enables them to build up increased understanding of issues and positions in business communication. External Assessment -40 marks Mock Interview Designed to help the learners to be able to analyze the knowledge and skills they possess and also know how these would be useful for performing the required tasks. It is a training process which prepares students for an actual interview. Text Books: Kaul, Asha, Business Communication Eastern Economy Edition,( Prentice Hall of India P.Ltd.) Reference Book: Mclean, Scott, Business Communication for Success. BBA 1009 FUNDAMENTALS OF COMPUTING Course Description This course intends to enable the students to understand basic knowledge of computer, parts of computer (hardware) and software. The student learns the use of computer and base of programming languages. This also imparts knowledge about various parts used in computer as hardware and their functions to make students well versed with computer and its functioning. Computer Basics and Languages: A Simple Model of a Computer, Characteristics of Computers, Problem Solving. Why Programming Language?, Assembly Language, High-level Language, Compiling High-level Language, Some High-level Languages. Data Representation: Representation of Characters in Computers, Representation of Integers and Real in binary, Hexadecimal Representation of Numbers, Conversion between Different Number Systems. Binary Arithmetic: Binary Addition, Binary Subtraction, Signed Numbers, Two’s Complement Representation of Numbers, Addition/Subtraction of Numbers in 2’s Complement Notation, Binary Multiplication, Binary Division. Computer Input/Output Unit Description of Computer Input Units Other Input Methods, Computer Output Units. Memory: Memory Cell Memory Organization Read-only Memory, Serial-access Memory Physical Devices Used to Construct Memory, Magnetic Hard Disk, Floppy Disk Drives, CDROM, Magnetic Tape Drives. Computer Networks: Need for Computer Communication Networks, Internet and World Wide Web, Communication Protocols, Local Area Networks Operating Systems: Why We Need an OS, Batch OS, Multiprogramming OS, Time-Sharing OS, Unix OS. Text Book: a) ITL ESL. Introduction to Computer Science. Pearson, New Delhi. b) O’Brien & James. Introduction to Information System. McGraw-Hill. Reference Books : Sinha, P.K. & Sinha, P. Computer Fundamentals. BPB, New Delhi SEMESTER II BBA 2001-ORGANIZATIONAL BEHAVIOUR Course Description: This course aims at providing an in depth understanding of Organizational Behavior (OB) to the students at an undergraduate level. That’s why; the course is designed in such a way that a thorough knowledge & understanding of the human behavior at work could be transferred to them. Initial modules discussed about the history and contribution made by different streams to OB. In the middle of the syllabus, the foundation and formation of individual behavior are discussed such as; perception, attitude, personality, motivation, leadership etc...In the later part of the syllabus focus is on the understanding and application of OB in group and overall organizational context. The application of OB in terms of Conflict management, understanding group dynamics, interpersonal effectiveness and organizational culture has been discussed at last. Introduction: Meaning and importance of the study of OB Behavior and its causation: Introduction to personality, perception, learning and attitude. Motivation: Importance of psychological process of motivation, salient motivation tools, Need Theories/Content Theories(Maslow’s Hierarchy of Needs, Alderfer’s ERG Theory,Process Theories (Herzberg’s Two Factor Theory and Vroom’s expectancy Theory) Leadership and Group Dynamics: Historically Important (Ohio State and Michigan leadership Theories, Traditional Theories (Trait Theory and Contingency Theory) Modern Theories (Charismatic Theories) Formal and informal groups, role concept. Improving Interpersonal Effectiveness: Communication, Interpersonal communication, Introduction to TA. Conflict Management: Sources of Conflict, Types of Conflict, styles of managing conflicts, Negotiation (process and issues). Concepts of Organizational Culture: Definition, Organizational Culture. Text Books: Robbins S.P., (2005), Organizational Behavior, Prentice -hall publication, Eleventh edition. {1,2,3,4}  HYPERLINK "http://www.google.com.om/search?tbo=p&tbm=bks&q=inauthor:%22S.S.+Khanka%22&source=gbs_metadata_r&cad=3" Khanka S.S., (2006), Organizational Behavior, S. Chand & Company Limited, First Edition. {5,6,7} Reference Books 1. Pareek. U., (2006), Understanding Organizational Behavior, Oxford University Press, 5thed. 2. Davis, K.,( 2007) and J. N. Newstrom. Organizational Behavior: Human behavior at work. New York: McGraw Hill. 3. Luthans F., (2005), Organizational Behavior, McGraw Hill International edition. BBA2003 QUANTITATIVE TECHNIQUES IN MANAGEMENT This course introduces the graduate student to basic methods of empirical inquiry in the social sciences. This course will enhance students' ability to perform the quantitative analyses necessary, understand the usefulness and limitations of the methods, recognize situations where the methods can be applied beneficially and issues involved when utilizing the results of analyses. After completing this course, students will be able to identify and analyze business problems, select appropriate models, test/ verifying the result, and translate the result into business strategy. Probability Distribution: Binomial, Poisson, Normal Distribution, Mean and Variance of these distributions, Standardized normal variable, Area under normal Curve, relation between Binomial, Poisson and Normal Distribution. Sampling: Principles of Sampling: Principle of Statistical regularity and Principle of Inertia of Large Number’, Methods of Sampling: Random Sampling and Non-Random Sampling, Errors: Sampling Errors and Non Sampling errors, Central Limit Theorem. Sampling Distribution: The Sampling Distribution of the Mean for one population sample, Sampling distribution of Proportions for one population sample. Estimation of Parameters: Point and Interval Estimation, Construction of Confidence Limits of population mean and confidence limits for Population Proportion for one population sample. Tests of Hypothesis Procedure of Hypothesis Testing, Type I and Type II Errors, One tailed and Two Tailed Tests, Testing of Hypothesis about population mean for one population sample, Testing of Hypothesis about a population proportions for one population sample. Small Sampling Theory: Introduction to t-distribution and its properties, Introduction to F-distribution and its properties. Nonparametric Tests: Chi-square distribution and its properties, Chi-square test: test of Independence . Note: The proof of theorem and derivation of formulae is not required. Text books: Gupta S.P.& Gupta,M.P. (2009)Business Statistics,Sultan Chand & Sons: New Delhi. Render, Quantitative Analysis for Management 8/e Pearson: New Delhi Reference books: Chandan, J. Statistics for Business Economics. (Vikas: New Delhi) Tulsian and Pandey Quantitative Techniques (Pearson: New Delhi) BBA2005 BASICS OF FINANCIAL MANAGEMENT Course Description This course aim is to provide the understanding of financial management. Financial management is a managerial activity which is concerned with the planning and controlling of the firm’s financial resources. The theory of financial management provides the firm with conceptual and analytical insights to make the finance decision skillfully. 1. Nature of Financial Management: Scope of Finance & Financial Management, Finance Functions, Financial Manager’s Role, Objective of Financial Management, Organization Chart of Finance Dept. 2. Concept of Value & Return: Future Value & Present Value of Single Amount, Annuity 3. Analysis of Financial Statements: Significance of their Preparation, Fund Flow Statement (definition of funds, purpose of preparation, simple numerical exercises),Cash Flow Statement (purpose of preparation, simple numerical exercises),Ratio Analysis (purpose of preparation, types of ratios and their implications for business, simple numerical exercises) 4. Capital Budgeting Decisions: Meaning and Importance of Investment Decisions, Types of Investment Decisions, Techniques for Evaluating Investment Proposals (Discounted Cash Flow Methods-NPV, PI, IRR; Non-Discounted Cash Flow Methods- Payback Period, ARR) Simple numerical exercises 5. Financing Decisions: Meaning & Importance of Capital Structure, Factors affecting Capital Structure Capitalisation (Meaning, Theories of Capitalization, Over & under Capitalisation) 6. Working Capital Management: Concept of Working Capital, Characteristics of Current Assets, Factors Influencing Working Capital Requirements, Level of Current Assets (Permanent & Variable Working Capital), Financing of Current Assets, Operating Cycle/ Cash Conversion Cycle, Simple Numerical Exercises 7. Dividend Policy Decision: Reasons for Paying Dividends, Considerations of Dividend Policy, Stability of Dividends, Forms of Dividends. Text Books: Chandra, P. Financial Management-Theory & Practices (2008) (Tata-Mcgraw Hill: New Delhi).7thed.(Topics 1-7) Pandey,I.M. Financial Management(2004) (Vikas: New Delhi)9th ed.(Topics 1-7) M Y khan Financial Management(2007);Tata-Mcgraw Hill: New Delhi).5thed.(Topic1-7) Reference Books: Van Horne, Financial Management & Policy (2002) (Pearson Education Asia).12th ed. BBA2002 COMPUTERISED ACCOUNTING – LAB Course Description This course aims to introduce through computer in solving accounting problems. Focuses on presenting the accounting cycle and financial statement. preparation in a computerized system and other applications for financial accounting. The basic Computer Accounting helps the student to use a computerized accounting system to record financial transactions and complete the business financial statements. Computerized Accounting Introduction to Computerized accounting, Essentials of computerized accounting, Features of Computerized Accounting, Advantages and Disadvantages of computerized accounting, Computerised Vs Manual accounting Introduction to Accounting Package Features of Accounting Package, Getting functional with Accounting Package, Creation /Setting up of company. Accounting Vouchers Types of Vouchers - Contra voucher, payment voucher, receipt voucher, sales voucher. Editing and Deleting of vouchers voucher numbering and customizing of vouchers. Creation and Grouping of accounts Creation of accounts and grouping of accounts, Single group and multiple groups. Ledger Creation of ledger, entering of transaction and preparation of Ledger. Subsidiary Books Preparation of various books - Purchase books, Purchase return book, Sales book, Sales return book, Cash book. Preparation of Final Accounts Closing stock and other stock adjustment, Trial balance, Depreciation and other Adjustment entries, Profit and loss account and Balance sheet. Text books: Frankwood., & Alan Sangster. (2008). Business Accounting, Pearson education limited. 11th ed.(1,3,4,5,6,7) J.R.Monga (2004). Financial Accounting concepts and application, Volume -1: Text. Mayoor paperbacks. 18th ed. (1,7) Reference Books: Robert. N.Anthony.,David.F.Hawkins., Kenneth.A.Merchant.(2004). Accounting Text and Cases. Tata McGraw Hill Publishing Company Limited, New Delhi, 11th ed. Hanif and Mukherjee (2003), Modern Accountancy Volume 2, Tata McGraw Hill Publishing Company limited, New Delhi, 2nd ed. BBA2007 PRINCIPLES OF MARKETING - I Course Description: This subject intends to provide the knowledge about the basic concept of marketing, the main aim of the subject is to give the theoretical inputs of marketing. The objective of the subject is to provide the in-depth knowledge about the 4p’s of Marketing and Marketing environment and make students aware about different factors (external & Internal). Introduction to Marketing: Definition of Market and Marketing, Core Concepts of Marketing, Marketing and Selling (concepts and differences) The Marketing Environment: Elements of Company’s Micro and Macro environment Market Segmentation: Concept, Needs, Variables/Bases for Segmenting Consumer Market, Attributes of Effective Segmentation, Concept of Target Market, Selection of Target Market Product Management: Definition of Product, Classification of Product and Levels of Product, Concept of Product Line, Product Line Decisions, Product Mix Definition, Definition of Brand and Brand Equity, Selection of Brand Name, Pricing Decisions: Concept of Price, Factors Influencing Pricing, Methods of Pricing (Cost based and Competition oriented ) Channel Management: Concept and Importance of Distribution Channels, Functions of Marketing Channel, Types of Marketing Intermediaries, Channel Design Decision Marketing Communication: Definition, Concept of Integrated Marketing Communication, Introduction to elements of Promotion Mix Text Books: Ramaswamy, V.S. and Namakumari, S. (2010), Marketing Management; Macmillan: Publishers India Ltd, 4th edition. (Topic: 1,2,3,4 & 6) Kotler, P. and Armstrong G. (2004) Principles of Marketing; Pearson Prentice Hall: New Delhi, 10th edition. (Topic: 3,5,6 & 7) Reference Books: Keegan W.J (2009) Global Marketing Management; Pearson Prentice Hall: New Delhi, 7th edition. Neelamegaham .S. (2006) Marketing in India; Vikas publishing house Pvt. Ltd. 3rd edition BBA2009 BUSINESS COMMUNICATION - II Business Communication in Functional Departments: Learn to draft Interview letters and Appointment letters and Resumes. Floating of Enquiries and sending Quotations. The importance and preparation of Tender. Learn the rudiments of Circulars, Memos and Office Orders. (Internal Business Communications). Correspondence with Banks Regarding: Inculcate the written techniques for the conversion of Single Account into Joint Account. Learn about drafting of written communication required for transferring amount to F.D. and transferring of F.D. interest into Savings Account Interest. Correspondence with Insurance Companies Regarding: Learn to correspond with the Insurance Companies. Learn how to request claims from the insurance companies, how to intimate the insurance companies. Drafting letters requsting for Policy Cover etc.. To learn how to surrender Life Insurance Premium when unable to pay the premium. Correspondence with P & T Authorities Regarding: Learn to draft letters for corresponding with the P & T Department regarding non receipt of Registered Post, to correspond in case of non receipt of money sent through money order and a change in residential address. Learn how to correspond with Telephone Communication Departments regarding new telephone connections, shifting of telephone and frequent disorder of telephone. Corresponding with Shareholders and Debenture holders Regarding: Draft letters to shareholders declaring the dividend for the year. Learn how to write letters dealing with complaints from Shareholders and Debenture Holders, requests to the company to transfer shares etc. and letters to the debenture holders declaring interest on debentures held by them. Report Writing: Learn the meaning, objectives and features of a Business Report. Learn the various steps of writing a Report. Text Books: a) Pal, Rajendra, Korlahalli, J.S.Essential of Business Communication, Ninth Revised Edition 2002 (Sultan Chand & Sons) Reference Book: Kapur, A.N. A Guide to Business Correspondence and Communication Skills (S. Chand: New Delhi) b) Sethi, MK. Top Business Letters (Upkar: Agra) Singh, B. Principles and Practices of Bank Letters (Skylark Publications: New Delhi) c) Guffey, Mary Ellen; Loewy, Dana; Business Communication: Process and Product, Seventh Edition, Cenage Learning. BBA 20011 OFFICE MANAGEMENT Course Description: The office is the most significant part of any organizations as being the nerve centre of it. Office Management becomes a very important function in the organization. This course aims at acquainting the students with the broad areas of administrative office management .In this course the student will learn how to plan and organize an office, how to control office operations, and how to communicate effectively with people. Modern Office and its functions Introduction – Meaning and Definition of Office Traditional and Modern Concept of Office Back Office & Front Office Characteristics and Functions of Modern Office. Office Organization : Definition of the organization, Characteristics of an organization , Importance of organization, Formal and Informal organization ,Types of committees Office Management: Management –principles of management, Elements of Office Management Location, Layout and Furniture-Principles& factors for selection, Functions of office Management –Office Manager-Office Management. Office Systems and Procedure Meaning of Office system and Procedure. Objective of flow of office work. Difficulties in ideal work flow. Measures to improve the flow of work. Analysis and study of jobs, Measurement, Setting Standards. Planning and scheduling of office work. Office Communications Meaning and Elements of Office Communication, significance and barriers to effective communications. Recent Trends in Office Communication Recent trends in modern communications such as Fax - E-Mail, Internet, Cellular Phones; Tele conferencing, Video Conferencing as means of Communication. Office Records Management Introduction - Need - Objectives - Kinds of Records.Organization of records department. Classifying and Indexing of Records and Files. Paperless office- Concept, utility and feasibility. Text Books Office Management, Edition 15th -Ankita Bhatia, Dr. R.K. Chopra, HPH Office Organization and Management – By S. P. Arora , Vikas Publishing House Pvt Ltd A text book of Office Management by William II & Leffingwell & Robinson-Mc Graw Hill book Company, inc Reference Books Office Automation – By G. R. Terry, Dow Jones –Irwin (Homewood, I 11) Office Management – By P. K. Ghosh , Sultan Chand and Sons publishing ,17th Revised edition SEMESTER III BBA 3001 RESEARCH METHODLOGY Course Description: The course aims at imparting conceptual knowledge concerning basic fundamentals of business research. Apart from getting acquainted with the theoretical underpinnings related to the research process, methods, tools and techniques, the candidates shall be able to understand the technicalities associated with applied research across a number of applications related to different business domains. Research – An Introductory Approach, Types of Research Meaning, Characteristics and Importance, Fundamental and Applied Research The Basic Research Process: An Overview and Steps Research Problems: Problem/ Criteria of a Good Research Problem Research Design: Meaning, Characteristics of a Good Research Design, Components of a Research Design Sources of Collection of Data: Primary Data (Method – questionnaire development), Secondary Data (Sources and Precautions in the Use of Secondary Data) Sampling, Methods of Collecting Data: Meaning, Steps and Types (simple random, stratified random, systematic and cluster samplings), Survey and Observation Methods Editing, Tabulation, Report Writing: Meaning and Importance, Meaning and Rules for Tabulation and Parts of a Table, Characteristics and Types and formats of Report Text Books: a) Ghosh, B.N. Scientific Method and Social Research (Sterling: New Delhi) b) Kothari, C.R. Research Methodology – Methods and Techniques (New Age: New Delhi) Reference Books: a)Krishnaswami,O.R. Methodology of Research in Social Science (Himalaya Publishing House: Mumbai.) b)Gupta, Santosh Research Methodology and Statistical Techniques (Deep and Deep Publications :New Delhi) BBA3003 HUMAN RESOURCE MANAGEMENT Course Description: Human Resource Management (HRM) is the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization. It is also the organizational function that deals with issues related to people such as compensation, hiring, performance management, organization development, safety, wellness, benefits, employee motivation, communication, administration, and training. The first goal is to effectively make use of the talents and abilities of employees to achieve the operational objectives that are the ultimate aim of the organization. Along with realizing the goals of the organization, Human Resource management also seeks to ensure that the individual employee is satisfied with both the working environment and the compensation and benefits that he or she receives. Nature and Scope of HRM: Meaning, Difference between HRM and Personnel Management, Objectives, Functions, Evolution of HRM Human Resource Planning (HRP): Definition, Objectives, Need, Importance and the Process Recruitment and Selection: Sources and Process of Recruitment, Need for Scientific Selection and the Selection Process Training and Development: Concept of Career Planning, Importance and Steps in Training Programmes, Importance and Process of Executive Development Compensation: Elements of Compensation, Base Compensation, factors Affecting Compensation, Fringe Benefits, Time Wage and Piece Wage Systems Performance Appraisal: Meaning, Benefits, Performance Appraisal vs. Job Evaluation Introduction to Collective Bargaining & Labour disputes: Concepts, Significance and Objective of Collective Bargaining, Procedure for settlement of dispute Text Books: a) Chhabra, T.N. Human Resource Management (Dhanpat Rai: New Delhi) b)Khanka, S.S. Human Resource Management (S. Chand: New Delhi) Reference Books: a) Saiyadain, Human Resource Management (TMH:New Delhi) b) Dessler, Human Resource Management (Pearson: New Delhi) BBA3005 LEGAL ASPECTS OF MANAGEMENT Course Description: This course familiarises the students with the legal environment prevailing in the country and its role in smooth conduct of business activities. It enlightens the students with the salient provisions of important industrial and labour laws of the country and their impact on providing a a healthy, productive and fair work environment in organisations. Overview of the Legal framework of the country. 2. Country specific Companies Law: Types of Business , Sole Trading Establishment, its advantages and disadvantages 3 Partnership- General Partnership Vs Limited Partnership, Establishment, Management, Dissolution and Liquidation of the Partnership 4. Limited & Unlimited Liability Companies (LLC) – Its Establishment and Management 5. Joint Stock Companies – Formation, Shares of Stock and Bonds, Management of joint stock Company - Directors, Auditors, General meetings, Joint Stock Company - Dissolution, Liquidation, and Penalties, Joint Ventures and Holding Companies. 6. Labour laws of the country governing employment terms, wage administration and working environment of employees. 7. Laws of the country governing settlement of industrial disputes and Industrial Safety BBA3007 INTRODUCTION TO FINANCIAL MARKETS Course Description: This course aim is to provide the understanding of financial markets. The financial system is the life line of the economy. A well developed financial system greatly facilities economic development of a country. The financial system consists of financial institutions, markets, instruments and financial services. Mobilization of savings is done by financial institutions in financial markets through financial instruments. This course is designed for the students to understand the concept of financial system, financial markets, and various financial assets used in financial markets. Describe major financial markets such as money market and capital market, and various sub markets of these two markets. Financial System: Concept of Financial Assets & Financial Markets, Functions of Financial systems & Financial Intermediation, Structure of Financial markets Money Market: Meaning, Importance of Money Market, Introduction to Instruments of money markets, Introduction to participants and players of Money Markets. Central banking System: Introduction, Functions of Apex Bank of the Country, credit control via reserve requirements, selective credit control, advances to priority and non-priority sector, Qualitative Credit Control Commercial Banking System: Evolution and products of commercial banks, Functions of Commercial Banks Capital Markets: Concept, Functions & types of capital markets, Introduction to different players of capital market Primary Markets: Concept, methods of raising funds (Public & Rights Issue, Private placements) Secondary Market: Introduction, evolution and functions of the country stock exchanges, Regulatory body for the capital market of the country and its recent guidelines. Text Books: a) Khan, M.Y, Financial System(2005) ,Tata McGraw Hill Book Co.4th ed.(Topics 1,2,5,6,7) b) Gordon and Natarjan Financial Markets and Services (2009), Himalaya publishing House.(Topics 1,2,5,6,7) Reference Books: a) Anthony Saunders, Marica Million Cornettt Financial Markets and Institutations (2009) a modern perspective, Tata McGraw Hill Book Co,2nd ed. BBA3009 FINANCIAL ACCOUNTING Course Description: This course familiarizes the students with the Accounting treatments in Hire Purchase and Installment Purchase Systems. It develops understanding of Departmental Accounting System. It acquaints the students with Accounting concepts in Partnership firm. It also enables the students to comprehend the Accounting concepts involved for issue and allotment of shares and debentures. Hire Purchase System Introduction to Hire Purchase system, Features of Hire Purchase Agreement, Terms used in Hire Purchase Agreement, Accounting treatment in the books of Hire Purchaser and Vendor. Installment Purchase System Installment purchase system, Features of installment purchase agreement, Distinction between Hire Purchase System and Installment Purchase System, Accounting Treatment in the books of Purchaser and Vendor. Departmental Accounts Introduction to departmental accounts, Objectives of Departmental accounts, Advantages of Departmental accounts, Basis for allocation of expenses, Inter departmental transfer – Cost or Selling price. Accounting For Partnership Meaning and Features of Partnership, Partnership Deed , Fixed and Fluctuating Capital Account, Division of Profit among partners, Profit and Loss Appropriation Account. Reconstitution Of Partnership Changes in profit sharing ratio among the existing partners, Accounting for Revaluation of Assets and Liabilities, Valuation of Good will, Accounting treatment for Admission and Retirement of a Partner. Accounting For Share Capital Meaning and Nature of Share and Share Capital, Distinction between Equity shares and Preference Shares, Accounting for share capital – Issue and allotment of equity and preference shares - at Par, Premium and discount. Accounting For Debentures Meaning and features of Debentures, Types of Debentures, Issue of debentures at Par and at Premium, issue of Debentures for consideration other than cash. Text Books T S Grewal, Introduction to Accountancy, I Edition, S Chand & Co/- {1,2} H. Chakraborthy Advanced Accountancy ,Oxford University Press, Edition 1 {3} A.Mukherjee., M.Hanif. (2000). Modern Accountancy. Volume 1.Tata Mc Graw Hill Publishing Company Limited, New Delhi {4,5,6,7} Reference Books R.L.Gupta., M.Radhaswamy. (2005). Advanced Accountancy. Volume 1. (fifth edition.) Sultan Chand & Sons, Educational Publishers, New Delhi. Meigs Williams Haka Bettner ,Accounting,The Basis for Decision Making, , 11th Edition BBA3002 WEB APPLICATIONS FOR BUSINESS (LAB) Course Description: The contemporary business practices demand knowledge concerning a number of Information and Communication Technology (ICT) based business applications. This course aims to provide practical exposure to students on different ICT-based tools and techniques, which play a vital role in different domains of business. This would sharpen applied IT skills, and in particular web-based skills, of students concerning modern business methodologies being used by different organizations all over the world. Web Applications for Business Development- Working with e-mails, organizers, bulletin boards, chatting and conferencing; creating, uploading and sharing presentations online Web Applications for Event Management- Creating, managing and promoting events, managing event archives, and event marketing Creating and Managing video and audio files- Creating videos and audio files-broadcasting and live streaming, uploading and downloading videos and audio files Working with files- storage, sending, receiving, sharing and tracking files Social Media Marketing- Creating marketing campaigns, analyzing customers’ social media profile, data analytics and optimization Working with Search Engines- Listing, Prioritizing, Searching Working with Electronic Payment Systems- online payments and managing referrals, accounting and billing applications for business Online research and basic CRM applications Text Books Galloway, P. (2009). The Little Black Book of Online Business: 1001 Insider Resources Every Business Owner Needs, John Wiley & Sons, Inc., 1st ed. {1, 2, 3, 4, 5, 6} Holden, G. (2010). Starting an Online Business for Dummies, Wiley Publishing, Inc., 6th ed. {7} Reference Books Gralla, P., Ishida, S., and Eddings, J. (2006). How Internet Works, Techmedia Publications, 8th ed. Recommended Website http://smallbiztrends.com BBA 3011 PRINCIPLES OF MARKETING – II Course Description: This course aims to provide knowledge about marketing strategies adopted by marketing firms with respect to various domains such as Strategic Business Unit, Competitive strategies, Product Life Cycle strategies, and Marketing Information System. In addition to this, it enlightens a brief knowledge about Direct Marketing and Retail Management. Marketing Planning: Concept of Strategic Plan, Strategic Planning Process, Strategic Business Unit (SBU) Concept of Strategic Business Unit, BCG Matrix. Product Positing and Competitive Advantage: Concept, Steps In Product Positioning, Important Concerns/Aspects In Positioning, Concept of Competitive Advantage. Product Lifecycle: Concept, Stages in PLC, Strategies for Managing Different Stages in the Lifecycle. Marketing Information System: Significance, Benefits of Marketing Information, Steps in Designing an MIS, Requirements of a Good MIS. Direct Marketing: Difference between Direct Marketing (DM) and Conventional Marketing, Requisites for Success of Direct Marketing, Forms of Direct Marketing, Benefits of Direct Marketing Introduction To Retail Management Text Books: Kotler, P. and Armstrong, G. (2007), Principles of Marketing, Pearson Prentice Hall, 12th Edition. Ramaswamy, V. S. and Namakumari, S. (2002), Marketing Management, Macmillan Business Books. Reference Books: Saxena, R. (2009), Marketing Management, Tata McGraw Hill, 4th Edition. Lamb, C. W., Hair, J. F. and McDaniel, C. (2008), Essentials of Marketing, Cengage Learning, 7th Edition. SEMESTER – IV BBA4001 QUALITATIVE DATA ANALYSIS Course Description: This course will help to learn the skills and principles of qualitative data analysis, also will guide in selecting and using appropriate strategies and techniques for qualitatively analyzing data. It will emphasize the need to think critically about data analysis and provide a framework for making decisions. It will also critically explore various software options available for analyzing qualitative data. Qualitative Research: Purpose of research, advantages, limitations of qualitative research Qualitative Research Fundamentals: General approaches to design research, approaches to analyze research Introduction to different approaches to Qualitative Research Documentation and Types of Analysis: Content analysis, narrative analysis, conversation analysis, discourse analysis, visual interpretation Theorizing from data, incorporating data from multiple sources Writing up, summarizing, and data display Qualitative Research Softwares- An overview of software programs concerning qualitative research Text Books  HYPERLINK "http://www.google.com/search?tbo=p&tbm=bks&q=inauthor:%22Carol+Grbich%22&source=gbs_metadata_r&cad=4" Carol Grbich. (2007), Qualitative data analysis- An Introduction, , SAGE Publications  HYPERLINK "http://www.google.com/search?tbo=p&tbm=bks&q=inauthor:%22Uwe+Flick%22&source=gbs_metadata_r&cad=7" Uwe Flick.(2009), An Introduction to Qualitative Research, , SAGE Publications Ltd. Reference Books  HYPERLINK "http://www.google.com/search?tbo=p&tbm=bks&q=inauthor:%22David+Silverman%22&source=gbs_metadata_r&cad=7" David Silverman.(2009),Doing Qualitative Research, , SAGE Publications Ltd.  HYPERLINK "http://www.google.com/search?tbo=p&tbm=bks&q=inauthor:%22David+Silverman%22&source=gbs_metadata_r&cad=7" David.,Silverman.(2005),Doing qualitative research- A Practical Handbook, SAGE Publications BBA 4003 MANAGEMENT AND CONTROL OF COST Course Description: This course focused on the role of internal reporting and the resulting decision making processes. Cost accounting is a managerial tool which helps in managing and controlling the costs of a product, process or services. Topics include introduction to cost accounting, cost sheet, labour, overhead costs, marginal costing, budgetary control and standard costing. Cost accounting course is concerned with fundamental cost concepts, behavior, analysis and the use of cost information to develop superior decision making process and outputs. It helps to determine how current trends in various industries impact cost accounting. Introduction: Cost concepts and cost object, Methods of Costing, Techniques of Costing, Costing vis-ŕ-vis other Functions of an organization Classification of Costs and Cost Sheet: Classification of Costs and Cost Elements, Profit Centre, Cost Unit, Preparation of Cost Sheet Labour Costs: Treatment of Idle time and Overtime, Causes of Labour Turnover and the Cost thereof Overheads: Meaning and importance, Classification (function, element and behavior. Marginal Costing: Introduction and importance, basic Concepts of BEP and PV Ratio Budgetary Control: Basic Concepts of: (a) Draft Budget (concept and importance) (b) Functional Budgets (sales, purchase and cost) (c) Master Budgets (d) Zero-Base Budget (e) Flexible and Fixed Budget 7. Standard Costing: Concept of Standard Costing and its importance, preliminaries to the establishment of standard cost, establishment of standard cost, analysis of variance (material and labour) Text Books: Maheswari M. Cost Accounting(2007) Theory and Problems ;Mahavir Publication 22nd edition)(Topics 1-7) Reference Books: Duncan William Son ,Cost and Management Accounting (2006) ,Pearson Education Asia. BBA4005 FUNDAMENTALS OF OPERATIONS RESEARCH Course Description: It is an introductory course for the students to learn basic aspect of operations research methodology. Various topics of operations research have been introduced to the students which will help them in decision making in organization. At the end of the course it is expected that students will be able to demonstrate a working knowledge of various Operations Research tolls in decision making. Introduction to Theory of Optimization: Features of O.R, Modelling in Operations Research , Classification of Models, General Solution Methods for O.R Models, Scientific Method in O.R, Methodology of O.R., Applications, Opportunities and Shortcomings of O.R. Linear Programming: Applications and Formulation of Mathematical Model of Linear Programming Problem Graphical Solution: Solution of Linear Programming Problem by Graphical Method, Special Cases: (i) Alternate Optima (ii) Unbounded Solution (iii) Infeasible Solution Simplex Method: Introduction to Simplex Method- Maximization and Minimization. Transportation Models: Balanced and Unbalanced Models of Transportation, Initial Basic Feasible Solutions i. North-West Corner Method, ii. Row Minima Method, iii. Column Minima Method, iv. Matrix Minima Method, v. Vogel’s Approximation Method). Assignment Models: Balanced and Unbalanced Assignment Models, Hungarian Method, Maximization and Minimization. Game Theory: Two-Person Zero Games, Some Basic Terms, The Maximin-Minimax Principle, Games without Saddle Points (Mixed Strategies), Graphical solution of 2 × n and m × 2 Games. Text Books: Kanti Swarup, Gupta, P.K. and Manmohan, Operations Research, Sultan Chand: New Delhi, 12th thoroughly revised Ed. Hamdy A. Taha, Operations Research; Pearson, 8th Ed. Reference Books: Fredrick S. Hiller, Gerald J. Liberman, Introduction to Operations Research, McGraw- Hill, 9th Ed. Operations Research Theory & Application, J.K. Sharma, Macmillan, 3rd Ed. BBA4007 INTRODUCTION TO MATERIALS MANAGEMENT AND PRODUCTION MANAGEMENT Course Description: The course intends to equip students with conceptual knowledge of modern materials and production management and aims to develop their basic expertise in the function of store management, purchase management, production planning & controlling , decision making in facility location & layout and maintenance management area. It covers all the essentials of modern materials & production management. This subject aims to explain the concepts and principles behind material & production management decision making. It intends to make the students understand the basics of materials management and production management so that they can face the challenges arising out of present scenario of competitiveness due to globalization of economy and to meet the specific requirement of industry. 1. Introduction: Nature, Scope and Importance of Materials Management in the Business World, Integrated Approach to Materials Management and its Advantages and Limitations 2. Purchase Management : Purchasing Functions, Purchase procedure 3. Inventory Management: Inventory Control, Concept of EOQ and ROP, ABC Analysis 4. Stores Management: Stores Management, Location and Layout of Stores, Stores System and Procedures 5. Production Management : Functions of production management, design of production Systems, production planning & control 6. Plant Location & Layout: Deciding Location and Layout of Production Facilities for Plants, Types of Layout 7. Maintenance of Plants and Production Facilities, Types of Maintenance Text Books: a) Gopalakrishna, P. and Sunderasan, M., Materials Management: An Integrated Approach (PHI: New Delhi) b) Bhat, K.S. (2009). Productions and Materials Management , Mumbai, Himalaya Publishing House , 4th ed. c) Khanna, O.P., Industrial Engineering and Management (Dhanpat Rai: New Delhi) Reference Books: a) Chary, S.N., Production and Operations Management ( TMH: New Delhi) BBA4002 DATA ANALYSIS FOR DECISION MAKING (LAB) Course Description: The business involves effective decision-making in every situation. This course aims to provide practical exposure to students on real-life business situations involving decision making. This would sharpen analytical and problem-solving skills of students and would equip them better with knowledge concerning decision-making tools and techniques. 1. Introduction to data analysis and decision making 2. Understanding Data- data types, levels of data, distributions of single variable, variable types and relationships among variables 3. Probabilistic Distributions- Binomial, Poisson, Normal, and Exponential distributions 4. Decision Making under Uncertainty- nature and types of uncertainty, decision- making 5. Statistical Inference- Sampling distributions, Confidence interval estimation 6. Tests of Hypothesis for small and large samples 7. Regression Analysis- estimating relationships based on simple linear regression, statistical inference Text Books Albright, S. C., Winston, W., and Zappe, C. (2010). Data Analysis and Decision Making, South-Western College Pub., 4th ed. {1, 2, 3, 4, 5, 6, 7} Carlberg, C. (2011). Statistical Analysis: Microsoft Excel 2010, Pearson Education, Inc., 1st ed. Reference Books Winston, W. L. (2011). Microsoft Excel 2010: Data Analysis and Business Modeling; Microsoft Press, 3rd ed. BBA4009 SALES AND DISTRIBUTION MANAGEMENT Course Description: This subject is divided primarily into two parts i.e. physical distribution and Personal selling. This aims to provide knowledge about basics of physical distribution, warehousing management, transportation, basics of sales management, personal selling techniques, sales territory, and evaluation of sales force. Introduction to Physical Distribution: Concept, Distribution as link between Production and Marketing, Importance of Physical Distribution, Steps in Designing a Distribution System Warehouse Management: Concept, Role and Importance of Warehousing, Designing a Warehousing System Transportation: Important tasks in Transportation Management, Modes of Transportation (truck, rail, air, water), Choosing a Transportation Mode Sales Management: Meaning, Objectives and Tasks of Sales Management Salesperson’s Role: Role of salesperson in Reducing Buyer Dissonance, Sales Objections, Obstacles, Closing the Sale Follow-up Territory Management: Sales Territory Concept, Reasons For Establishing Sales Territories, Meaning of Quota, Procedures for Setting Sales Volume Quotas, Evaluation: Standard Performance (quota, selling expense ratio, call frequency ratio, order call ratio), Comparing Actual Performances with Standard Actions Text Books: Still, R., Cundiff, E.W. and Govoni, N.A.P. (1976), Sales Management: Decision, Policies and Cases, Prentice-Hall, 3rd Edition (illustrated). b) Kotler, P. and Armstrong, G. (2007), Principles of Marketing, Pearson Prentice Hall, 12th Edition. Reference Book: Ramaswamy, V. S. and Namakumari, S. (2002), Marketing Management, Macmillan Business Books. BBA 4011 BUSINESS ETHICS Course Description: The course imparts knowledge and understanding of the underlying value measures in consumer and household economics as well as understanding of measures for household wellbeing. Business ethics is meant to promote the capacity of reflection on morally relevant problems in the complex environment of business that managers face in the globalised world today. 1. Introduction to HVE: Explanation and Definition, Conceptual Framework in Understanding the Complementarity between Values and Skills, Universal vs local, durable vs. changing values 2. Theories Forms of utilitarianism, Deontological, Distributive Justice 3. Deeper Insights into Ethics: Voluntary Unethicality vs. Induced Unethicality and their Consequences, Secular and scared, Duties and rights 4. Women and family issue Wage discrimination, problems facing employees, Evaluating family friendly programs 5. Ethics in individual Individual conflicts of interest, white collar crime, trade secret, whistle blowing 6. Ethics of job discrimination Job discrimination, nature, forms of job discrimination, utility rights and justice Arguments. 7. Environmental Ethics Meaning, pollution, Factors of Environmental ethics Text Books: Chakra borty S.K. and Chakraborty D. Human Values and Ethics; Towards Holistic Excellence (ICFAI: Hyderabad) b) Sekhar, RC, Ethical Choice (Response: New Delhi) Reference Books: a) Modh, S., Business Ethics John R.Boatright Ethics and the Conduct of Ethics Velasquez g. Manuel Business Ethics SEMESTER – V BBA 5001 ENTREPRENEURSHIP AND SMALL BUSINESS Course Description: This course covers on how to start and operate a small business in Oman. Topics include facts about small business, essential management skills, how to prepare a business plan, financial needs, marketing strategies, and legal issues. The student will describe important issues about small business; identify essential management skill required of a successful entrepreneur; and prepare a business plan. This subject also helps the youth to identify the financial institutions which provides the support for undertaking the business. This course incorporates current theory and practice relating to starting and managing small firms. 1. Entrepreneur & Entrepreneurship: Definition, Concept of Entrepreneurship, Characteristics of entrepreneurs, Classification and Type of entrepreneurs, Nature and Importance 2. Entrepreneurial Development: Entrepreneurial Process, Entrepreneurial Environment. 3. Overview of Project Management: Identification of Business Idea, Project Formulation, Project Report, Project Appraisal. 4. Financing of Enterprise: Capitalization, Capital Structure, Own funds, Venture capital, Lease Finance 5. Institutional Finance & Support for small business in the country 6. Setting up a small industry – An overview of the steps involved. 7. Challenges to the growth of entrepreneurship in the country. Text Books: a) Desai. V,(2004), Small- Scale Industries and Entrepreneurship,6th Ed, Himalaya Publishing House. b) Baporikar.N., (2002),Entrepreneurship and Small Industry, 1st Ed, Himalaya Publishing House. Reference Books: a) Hisrich D, Peters P. Michael, Shepherd A. Dean, (2008) Entrepreneurship 7th Ed, McGraw-Hill International Edition. BBA5003 INTERNATIONAL TRADE & BUSINESS Course Description: This course aims to provide the knowledge about International trade and business in Oman context. The course describes about International business carrying out business activities across national boundaries. It also highlights that without international trade, nations would be limited to the goods and services produced within their own borders. International trade injects global competitiveness and hence the domestic business units tend to become very efficient being exposed international competition. This course is designed to educate students about the universal liberalization and the resultant global market opportunities that take advantage of firms to consolidate and expand the business. Increasing international trade is crucial to the continuance of globalization. International trade is a major source of economic revenue for any nation that is considered a world power. Due to the integration with the world economy the entrepreneurs can have easy access to the technological innovations. They can utilize the latest technologies to enhance their productivity. With this students can enhance their knowledge on International Trade and Business. 1. International Trade: Concept, Importance, Benefits of International Trade, International Marketing versus Domestic Marketing (differences) 2. Theory of International Trade: Theory of Comparative Cost, Factor Proportion Theory 3. Multinational Corporations (MNCs): Definition, Role of MNCs in International Marketing, 4. International Trade Barriers: Meaning, Tariff and Non-Tariff Barriers, Impact of Non-Tariff Barriers 5. Organizations and Agreements: WTO (functions, principles, agreements), IMF (purposes, facilities provided by IMF), World Bank (purpose, principles/policies) 6. Foreign Trade of the country: Exports and Import achievements of the country. 7. Foreign Exchange Market: Concept, Functions, Methods of International Payment, Concept of Balance of Payment. Concept of Fixed and Flexible Exchange Rate, Balance of Payments situation of the country Text Books: Cherunillam, F., 2005. International Business Environment, 2nd Edition, Himalaya Publishing House, Mumbai Onkvist, S. and Shaw, J.J.2009, International Marketing : Analysis and Strategy, 3rd Edition, PHI Learning Private Limited, New Delhi Reference Book: Rao, P. S., 2005. International Business: Text & Cases, 2nd Revised Edition, Himalaya Publishing House, Mumbai BBA5005 RETAIL MANAGEMENT Course Description: This course aims to develop knowledge of contemporary retail management issues at the strategic level. It describes and analyses the way retailing works, specifically the key activities and relationships. This course also provides an academic underpinning to the above through the application of retailing theory and research. This course helps understand effective methods and strategies required for retail management and how to utilize resources and techniques used in retail management. This course also analyses understanding of store location, merchandising, products and pricing. Introduction to Retail Management: Retail & Retailing – definitions, Meaning of Retail Mix, Growth of Retail Industry, Factors responsible for changes in retailing, Challenges & Opportunities to Retail Industry. Store Retail Formats: Independent/ Stand alone outlet, Convenience Store, Supermarket, Discount Store, Off-price retailer, Department Store, Corporate chains, Consumer co-operatives, Shopping malls, Hypermarkets, Catalogue showroom, Franchising. Strategic Issues in Retailing: Development of Retail Brand, Implementation of CRM, Retail Pricing, Financial Implications of Retail Strategy, Retail Supply Chain. Merchandise Management: Merchandise Mix, Category Management, the concept of SKU, Assortment Planning Process, Vendor Management & Buying System. Store Management: Store Operations Management, Store Design- Interiors & Exteriors, Customer Services, Store Profitability, Retail Display, Visual Merchandising, Floor Management. Retail Promotion: Planning Retail Promotions, Store Events & Sales Promotion, Retail Advertising. Technology in Retailing: Applications of IT in retailing, Coding Systems, RFID- Retail Applications. Text Books: a) Suja Nair (2008), Retail Management, Himalaya Publishing House, Mumbai, 3rd Edition b)  HYPERLINK "http://www.barnesandnoble.com/c/chetan-bajaj" Chetan Bajaj,  HYPERLINK "http://www.barnesandnoble.com/c/rajnish-arya" Rajnish Arya,  HYPERLINK "http://www.barnesandnoble.com/c/nidhi-varma-srivastava" Nidhi Varma Srivastava, Retail Management, Oxford University Press ISBN-13: 9780198061151 Publication date: 12/21/2011, Edition number: 2 Reference Books: a) David Gilbert (2008) , Retail Marketing Management, Pearson Education Low Price Edition, New Delhi, , 2nd Edition, b) Michael Levy, Barton A Weitz and Ajay Pandit, (2008), Retailing Management, Tata McGraw Hill Publishing Co Limited, New Delhi, 6th Edition c) Swapna Pradhan, Retailing Management, Text and Cases, Tata McGraw Hill Publishing, New Delhi, 2007, 2nd edition, BBA5009 STRATEGIC MANAGEMENT Course Description: The course intends to equip students with conceptual knowledge of strategy and strategic management and aims to develop their basic expertise in this area. The course imparts a brief understanding of vision, mission, objectives and goals and further the concept and methods of environmental scanning, strategic analysis, strategic choice and implementation is covered in detail to give the students comprehensive insights on the subject. Strategic Management - Concept of strategic management, Characteristics of strategic management, Strategy: an introduction and conceptual framework Strategy formulation - Stakeholders in business, Vision, mission and purpose, Business definition, objectives and goals, Environmental appraisal, Types of strategies Environmental Scanning and Industry Analysis - Environmental Threat and Opportunity Profile (ETOP), Porter's Five Forces Model of Competition Strategic analysis and choice - SWOT Analysis, GAP Analysis, Portfolio Analysis: BCG Growth-Share Matrix, GE Business Screen Functional Strategies and Strategic Choice Strategy implementation - Issues in implementation, Project implementation, Procedural implementation, Resource Allocation, Budgets, Staffing and Directing Strategy Evaluation and control – Importance, Evaluation & Control, Measuring Performance: appropriate measures, types of controls, and problems Text Books: a) HYPERLINK "http://www.google.com.om/search?tbo=p&tbm=bks&q=inauthor:%22J.+David+Hunger%22"  Hunger J. David & Thomas L. Wheelen (2010), Essentials of Strategic Management: International Version, Prentice Hall. 5th edition. b) Kazmi, A. (2008) Strategic Management and Business Policy, Tata McGraw Hill. 3rd edition {Topic- 1,2,3,4,5,6,7} Reference Books: a)Barney, J. and Hesterly, W. S. (2007) Strategic Management and Competitive Advantage: Concepts and Cases. 2nd Edition BBA5011 E-COMMERECE Course Description: This course on E-Commerce provides an overview of the current and next generations of e-commerce. It helps in understanding the major driving forces behind e-commerce: technology change, business development, and social aspects. These driving forces have been represented in the seven modules and together they provide a coherent conceptual framework for understanding e-commerce. This course offers in-depth coverage of concepts in ecommerce technology, the internet, different protocols , cyber security, and electronic payment.. Its unifying conceptual framework built around the themes of business, technology, and society will help the students make sense out of the development of this field. 1. Introduction to E-Commerce: Features of E-Commerce, Conceptual Framework of E-Commerce, Electronic Means of doing Business, Defining E-commerce, Forces Effecting E-Commerce, E-Commerce on Private Network 2. E-Commerce Business Models: Major Business-to-Consumer (B2C) E-Commerce Models, Major Business-to-Business (B2B) E-Commerce Models 3. E.D.I : Nature , Components of EDI, Benefits of E.D.I, Demerits of E.D.I. 4. Building an E-Commerce Website: Major decision making areas, Stages in System Development Life Cycle Domain Name Registration, Developing Static Web Pages, Integration with Operational Databases, static website and dynamic websites, major considerations in choosing web server and e-commerce merchant server software. 5. Introduction to Security Issues in E-Commerce: E-Commerce security environment , Dimensions of E-Commerce security, major security threats in e-commerce environment, major tools for site technology : VPN, proxy server, tunneling, encryption, firewall etc. 6. Electronic Payment Systems: Overview of Electronic Payment System 7. Legal issues : Laws for E-Commerce, Issues of Trademarks & Domain Names Reference Books: a) Laudon, K. and Traver, C. G. (2011), E-commerce: Business. Technology. Society. New Jersy, Pearson Education, 7th Edition b) Kalakota, R. & Whinston, A.B. (1996), Frontiers of Electronic Commerce, London, Addison- Wesley BBA5013 HOSPITALITY MANAGEMENT Course Description: Hospitality Industry is one of the world’s major industries .The subject provides a focus on management of hospitality operations including hotels, restaurants, tourism, destination marketing, related industries. The course gives insight to the evolution of hotel industry, different characteristics of the hotel industry, activities of Hotels and the various functions/departments in hotels. It also aims at introducing the concepts, need, evolution, growth and development of tourism. Introduction: Introduction to Hospitality Industry, Its Link with Tourism, Service Characteristics of Hospitality and Tourism Industry. Profile of Hotel Industry : Evolution of Hotel Industry, Classification of Hotels, Different Types of Hotels Hotel Organization: Characteristics of Hotel Industry, Activities of Hotels, Accommodation, Front-Office Keeping, Bar and Restaurant, Supporting Services Marketing Function in Hotel Industry: Concept, Marketing Mix, Market Segmentation, Marketing Information System for Hotel Organizations Introduction to Tourism: Meaning, Growth and Development of Tourism, Factors Influencing Growth of Tourism, Growth of Related Industries, Employment Generation Tourism Marketing: Concepts, Importance, Marketing Mix, Market Segmentation in Tourism Industry Managing Hospitality and tourism Marketing: Destination Marketing, Electronic Marketing: Internet Marketing, Database Marketing, and Direct Marketing (In Context of Hotel and Tourism Industry), Text Book: a)Kotler, P., Bowen, J. T., & Makens, J. C. (2010).4th Edition Marketing for Hospitality and Tourism. Pearson Edu. Reference Books: b)Middleton, V. T., Fyall, A., Morgan, M., & Ranchhod, A. (2009). 4th Edition Marketing in travel and tourism. Butterworth-Heinemann. SEMESTER – VI BBA6001 MANAGEMENT INFORMATION SYSTEMS Course Description: The purpose of this course is to provide introduction about information systems, its importance in organizations, role of information systems in decision making, system development life cycle, decision support system, enterprise management system, DBMS and RDBMS. Concept, Role and Importance of MIS MIS and Decision Making Concepts, Herbert Simon Model of Decision Making Concept of Information, Classification of Information, Value of Information, MIS and Information Concepts Concept of Systems Analysis and Design (SAD), Need for Systems Analysis, the Process of SAD, MIS and System Analysis Planning, Designing, and Implementation of MIS Concept of Philosophy of DSS, Introduction to Enterprise Management System The Concept of DBMS and RDBMS Text Books: a) Laudon, K. and Laudon, J. (2012) Management Information Systems; Prentice Hall, 12th ed. b) Jawadekar, W.S. (2009) Management Information Systems: Text & Cases; Tata McGraw- Hill, 4/e Reference Books: a) Goyal, D.P. (2010) Management Information Systems: Managerial Perspectives; Macmillan, New Delhi, 3rd ed. b) Murdick, R.G. and Claggett, J.R. (2005) Information Systems for Modern Management; PHI Publication, 3rd Edition BBA6003 PROJECT MANAGEMENT Course Description: Project management is one of the important aspects of modern management practices. The basic objective of the subject is to develop the student with the idea of project plan, which includes defining and confirming the project goals and objectives, identifying tasks and how goals will be achieved. The subject introduces the student to network techniques, project review and administrative aspects for project management. Introduction: Meaning, Importance, Project Life Cycle, Phases of project management, Integrative approach to project management. Generation and screening of project Ideas Generation of project ideas, Monitoring the environment, corporate appraisal, Profit potential of Industries: Porter Model, Scouting for Project Ideas, Preliminary Screening, Project Rating Index, Feasibility Study of Project: Market Analysis, Technical Analysis and Financial Analysis Project Cash Flows: Separation principle, Incremental Principle, Post-tax principle, Consistency principle Project Appraisal Criteria: NPV (Net Present Value), IRR (Internal Rate of Return) and Pay Back Period (PBP) ` Network Techniques for Project Management: Development of project Work, PERT and CPM Model and Network Cost System Project Review and Administration Aspects; Control of in-progress projects, post-completion audits, Abandonment analysis, Administrative aspects of capital budgeting Text Books: Chandra, P. (2002). Projects Planning,Analysis,Selection,Financing,Implementation and Review. New Delhi: Tata McGraw-Hill. Gray F.Clifford, L. W. (2008). Project Management Th e Managerial Process. McGraw Hill Reference Books: Desai, V., Project Management FUNCTIONAL SPECIALISATION SUBJECT MARKETING AREA BBA6005 INTERNATIONAL MARKETING Course Description: This course focuses marketing decisions and management processes involved in international marketing arena and procedures related to exporting. It helps in developing the understanding of continually rapid changes in international marketing and the new challenges that are arising, including increased coverage of cultural differences, logistics, supply chain management and the impact of the internet on international marketing and exports. Introduction: Definition, Scope of International Marketing, Similarities Between Domestic Marketing and International Marketing Selection of Market: Process as Determinants of Market Selection, Appraisal of Markets Product Policy: Concept of Product, Product Mix, Product Life Cycle in International Marketing, Packaging (concept, factors influencing package design) Distribution: Direct and Indirect Exporting, Surface vs. Air Transport, Foreign Intermediaries Export Incentives and Assistance: Exemption on Duty and Other Incentives, Production and Marketing Assistance Management of Risks: Commercial, Political, Legal and Cargo Risks, Role of ECGC Documentation: Concept of Commercial Invoice, Letter of Credit, Bill of Lading, Shipping Bill, Bill of Exchange Text Books: a) Cherunilam, F. (2009), International Business- Text and Cases , New Delhi, Prentice Hall India Publication , 4th Edition b) Varsheny, R.L. and Bhattacharya, B.(2009), International Marketing Management, New Delhi, Sultan Chand Publication, c) Cateora, P.R., Graham, J.L. and Salwan, P. (2008), International Marketing , New Delhi, Tata McGraw Hill, 13th Edition Reference Book : (a) International Marketing, 14th Impression, Oxford University Press, New Delhi, 2005 BBA6007 ADVERTISING MANAGEMENT Course Description: The course intends to equip students with conceptual knowledge of modern advertising management and aims to develop their basic expertise in this area. This course focuses on advertising planning, and implementation strategies to facilitate understanding of various concepts of advertising management to student. Introduction:-Definition of advertising, characteristics of advertising, benefits of advertising, the advertising world-advertisers, advertising agencies, media and the target of audience. Advertising Planning:- setting the advertising objective-Definition of the target audiences ,product personality and receptions, marketing objective, applying DAGMAR. The Advertising Agency : Agency structure, Flow of work in an Agency, Advertising Appropriation-Methods of determining appropriation Creative Strategy: The positioning strategy, the choice of appeal and the mode of message, the theme, use of comparative messages Media Decisions: Concept, Role of Media, Types of Media, Media Characteristics, Media Planning Models (Press Models & Cinema Models), Concept of Media Scheduling Evaluation of Advertising Effectiveness: Areas of assessment of effectiveness, Basic Approaches for Testing Advertisements (methods of pre and post testing) Text books: David, A., Myers, G.J. and Batra, R (1996) Advertising Management, Prentice Hall. 5th edition Clow, K., E. and Baack, D., E. (2009) Integrated Advertising Promotion and Marketing Communications Prentice Hall. 4th edition Reference books: Duncan, T.,(2005) Principles of Advertising and IMC, McGraw Hill, 2nd edition Kazmi, H., H., S. and Batra, S., K.(2008) Advertising and Sales Promotion, Excel books. 3rd edition BBA6009 SERVICES MARKETING Course Description This course aims at providing a broad understanding of the nature, significance and objectives of services marketing. The evolution of services marketing theory and provides understanding of the concepts related to internal customer and internal marketing. The principles of services marketing as applicable to the specific industries like Bank, Insurance, Hospitality and Healthcare. Introduction: Introduction to services marketing, differences between services and goods, classification of services Services Marketing Management: Concept of internal customer and internal marketing Positioning: Positioning in services marketing, role and importance of positioning Introduction to Services Marketing Mix: Elements and concepts Service Quality Definition of Quality and its Significance-Measuring Service Quality-Service Quality Gap Model. Bank and Insurance Services Marketing Major Characteristics, Market Segmentation and Marketing Mix Hospitality and Healthcare Major Characteristics, Market Segmentation and Marketing Mix Text Books: Kurtz, D.L. (1998), Service Marketing, John Wiley & Sons ed. {1 & 5} Lovelock, C. (2001), Services Marketing, PHI: New Delhi 4th ed. (1, 2, 3, 4, 5,6 & 7) Reference Books: Ziethmal, V.A., Bitnar, M. J. and Gremler, D.D (2008), Services Marketing Christian, G. (1990), Services Management and Marketing, Lexinton, MA, Lexington Books. FINANCE AREA BBA6011 BANKING CONCEPT AND PRACTICE Course Description: This course enables the students to understand the evolution and classification of commercial banks and highlights the important role played by the apex bank of the country and the recent developments in the banking sector. It helps the students to comprehend the capital adequacy norms in the country and understand the types of loan and advances and concepts of Lien, Pledge and Hypothecation and core banking activities. Introduction: Evolution of Commercial Banks, Meaning and Definition of Banking, Features of Banking, Classification of Banks. Banking System: Basic Concepts of Different Types of Banking Systems; recent developments in banking sector Commercial Banking: Basic Concepts of Commercial Banks, Role of Commercial Banks in Financial Market; Creation of Credit by Commercial Banks and factors affecting credit creation Banker and Customer Relationship: Definition of Customer, Banker, Relationship of Banker and Customer, Types of Customer, Customer Orientation, rights of a customer and a banker, protection to collecting and paying bankers Ombudsman, Recent Trends in Banking: Developments of Commercial Banks in the country, Capital adequacy norms . Types of Loans and Advances: Principle of sound lending policies, consideration about loan proposal, Types of loans and Advances. Models of Creating Charges: Lien, Pledge, Mortgage and hypothecation. Text Books: Vaish, M.C. Money, Banking and International Trade{1,2} Paramemeswaran , R. & Natarajan, R. Indian Banking {3,4} Varshney, P.N. Banking Law and Practice {6,7} Reference Books: 1. Peter Rose. S, Money Banking and International Trade, Mcdrw – Hill, International Edition, 2008 BBA6013 SECURITIES & SECURITIES MARKET Course Description: This course is designed to provide knowledge about various securities and securities markets in general. It is also designed to impart knowledge to students on trading systems and various intermediaries in the security markets of different countries. They will acquire knowledge and skill in estimating risk and return involve in investment. It will also provide a broad knowledge to the students in the areas of analysis of stock markets in terms of technical and fundamental analysis. Securities and Securities Markets: Different kinds of equity and Debt securities, organized security markets over the Counter, Market Trading arrangements , Role of agencies for regulation of the of securities market. Trading Systems in Stock Exchanges of the country Services of intermediaries- Brokers, Fund managers, credit Rating Agencies, Investment Banks Risk and Return: Risk classification, systematic and unsystematic risk measurement, standard deviation, variance, regression equations, correlation coefficients, probability distributions Bond Market: Bond Analysis, bond selection, YTM, Common Stock Analysis, Earnings Analysis Stock market: Technical Analysis, Fundamental Analysis, Efficient Market Theory Portfolio Management: Diversified portfolios, Investment Performance Evaluation, Introduction to Mutual Funds Text Books: Kevin.s (2010) Security Analysis and Portfolio Management, PHI Learning Pvt, Delhi, 8th ed {1,3 &7} Ranganatham, M,& Madhumathi, R. (2001) Investment Analysis & Portfolio Management, Dorling Kindesley Pvt Ltd, Delhi { 5&6} Singh, P. (2009) Investment Management, Himalaya Publishing House, 7th ed { 2 & 4) Reference Books: Madura (2006 ) International Corporate Finance, Thomas Learning, 8th edition, Singapore Donald, E. F., Ronald, J.Jordan, Security Analysis and Portfolio Management, Prentice Hall of India, Sixth Edition. Charles.P.Jones, Investment Analysis and Management, John wiley and sons Pvt .Ltd. Eight Edition. BBA6015 INTERNATIONAL FINANCE Course Description: The main aim of this course is to make the students to understand the importance of international finance and various mechanisms being practiced in international finance and trade. This course is also designed to make the students to understand and apply exchange rate mechanisms and various international financial instruments. It will also impart knowledge to the students on the export and import procedures and various documents necessary for international trade. They will also be exposed to FDI and its theories. Introduction: Nature and Scope of International Finance, Importance of the study of International Finance, International Finance and Domestic Finance, An overview of International trade and Finance International trade and Finance: Modes of International trade and Balance of payments, Current Account Transactions, Capital Account transactions, Official Reserve account, sectoral independence, International independence, domestic and foreign trade, components of International Financial system, foreign exchange market, International Currency market Exchange Rate Mechanism: Meaning of Foreign Exchange Market, Exchange rate quotation, exchange rate determination in spot Market, Factors influencing Exchange Rate, Exchange Rate Theories- Purchasing Power parity, Interest Rate Parity Theories of Exchange Rate Behaviour: Balance of Payments approach, monetary approach, Portfolio balance approach. International Financial Market Instruments: International equities, International Bonds, Secondary Market operation of International Securities, Short term and Medium term Instruments. Export Import Procedures and Documentation: Terms of Export Import Order, Letter of Credit, Main documents-Bill of lading, air way bill, Bill of Exchange, CBO’s role as exchange control authority. Foreign Direct Investment: Costs and Benefits of FDI, Strategy for FDI, Control of MNCs, Theories of FDI – Industrial Organization Theory, Product cycle Theory, Currency Based Approach. Text Books: Avadhani, V.A ( 2004) , International Finance, Himalaya Publishing HouseNew Delhi, 5th edition {3, 4, 5 and 6} Apte P.G (2011), International Financial Management , Tata McGraw-Hill 6th edition { 1 &2 } Madura (2006 ) International Corporate Finance, Thomas Learning, Singapore, 8th edition {7} Reference Books: Sharan, V. (2010) International Financial Management (PHI Learning Private Limited, New Delhi, Madura (2006 ) International Corporate Finance, Thomas Learning, 8th edition, Singapore PERSONNEL AREA BBA6017 MANPOWER PLANNING Course Description: The course intends to equip students with conceptual knowledge of human resource planning and aims to develop their basic expertise in this area. This course also focuses on some of the important aspects of human resource information system to give the students a detailed insights into contemporary human resource planning. Introduction To Manpower Planning: Concept, Scope and Objectives, Importance and Benefits of Manpower Planning, Manpower planning at different levels. The Manpower Environment: External and Internal Environment. Determining Manpower Requirements: Quantitative and Qualitative aspects of manpower requirement. 4. HRP Process: Determination of objectives, Preparation of current manpower inventory, Demand and Supply forecasting. 5. Job Analysis and Job Evaluation: Concepts, Benefits and Steps of Job Analysis Concepts, Objectives, Process, Advantages and Limitations of Job Evaluation. 6. HR Audit: Concept, Objectives, Importance Scope of HR Audit, Advantages and Prerequisites of HR Audit. 7. HR Accounting: Meaning, Methods for Valuation of Human Resources, Objectives, Advantages and Limitations of HR Accounting. Text Books: a) Bhattacharyya D. K, (2006) Human Resource Planning 2nd ed Excel Books, New Delhi. b) Gupta C.B. (2006), Human Resource Management, 7th ed, Sultan Chand & Sons, New Delhi. Reference Books: a) Chhabra. T.N, (2011) Human Resource Planning 5th ed Dhanpat Rail & CO. (P) Ltd., New Delhi. b) Mamoria ,C.B, Gankar S. V, (2004) Personnel Management, 24th ed Himalaya Publishing House. BBA6019 INDUSTRIAL RELATIONS Course Description: This subject intends to provide the knowledge about the industrial relations. The main aim of the subject is to give the different articles and clauses pertaining to Industrial relations. The objective of the subject is to provide the in-depth knowledge about the under mentioned topics and make students aware about it. Industrial Relations: Significance of Industrial relations, Objectives of Industrial relations, and Scope of Industrial relations. Functions of Industrial Relations, Industrial Relations Trends: Salient trends in the Industrial Relations issues in the country. Collective Bargaining : Significance and Objective of Collective Bargaining, Pre-requisites of Successful Collective Bargaining, Collective Labor Agreements Employment Regulations: Regulation of employment, working conditions and employee welfare measures. Labor Disputes: Procedure for settlement of dispute, Peaceful Strikes and Closure of Establishment. Industrial Safety: Safety measures for the workers Minimum Wages : Regulation of Minimum Wages for workers Text Book: Chabra T.N & Suri, R.K (2005) Industrial Relations Concepts & Issues; Dhanpat rai & Co. Pvt. Ltd India. 4th edition. (Topic : 1,3 & 6) 2. Monappa. A (2009) Industrial Relations ; Tata McGraw hill education Pvt. Ltd. 8th edition. (Topic: 1 & 6) Reference Books: Sarma, A.M (2002) Industrial Relations ; Himalaya Publishing house. 7th edition. Royal Decree (Pertaining to Labour Law / Industrial Relations). BBA6021 TRAINING AND DEVELOPMENT Course Description: The course helps the students to understand and apply the role training and development played in today’s world. It develops the ability to develop both group and one-on-one training activities by methods. The course emphasizes on the theory of training and development, types of programs, training process, designing and evaluating the training programme. 1. Training and Development Concept: Definition, Meaning, Need for Training, Importance of Training, Objectives of Training, Concepts of Education, Difference between Training and Development. 2. Types of Training: On the job and off-the job methods. 3. Training Process: Steps In Training, Criteria for Identifying Training Needs (Person Analysis, Task Analysis, Organization Analysis), Assessment of Training Needs, Methods and Process of Needs Assessment. 4. Designing and Implementing a Training Program: Trainer Identification, Methods and Techniques of Training, Designing a Training Module (Cross Cultural, Leadership, Training The Trainer, Change), Budgeting of Training. 5. Evaluation of Training Program: Cost-Benefit Analysis, ROI of Training. 6. Nature and Objectives of Executive Development: Importance of ED, Executive Development Process, Basic requisites for the success of the Management Development Programmes 7. Types of Development: On the job and off-the job methods Text Books: 1. S.K. Bhatia, (2007) Training and Development – Concepts and Practices , 1st ed Deep & Deep Publications Pvt. Ltd. 2. Raymond Noe,(2008), Employee Training and Development 4th Ed, Tata McGraw Hill Private Ltd. 2 Reference Books: 1. Mamoria & S. V. Gankar, (2004) Personnel Management 24th ed, Himalaya Publishing house. 2. Mirza S. Saiyadain, (2003) Human Resource Management, 3rd ed, Tata McGraw Hill Private Ltd. INFORMATION TECHNOLOGY AREA BBA 6023 COMPUTER NETWORKS Course Description: This course aims to develop the concept of computer networks among students. The course gives basic concept of networks along with the knowledge of transmission of digital data. Concepts relating to transmission media, switching and TCP/IP is also explained elaborately in the course. 1. Introduction & Basic Concepts: Data Communication, Networks, Protocols and Standards, Standards Organizations, Line Configuration, Topology, Transmission Mode, Categories of Networks, Internetworks 2.The OSI Model: The Model, Functions of the Layers, TCP/IP Protocol Suite 3.Transmission of Digital Data : Interfaces and Modems: Digital Data Transmission, DTE-DCE Interface, Other Interface Standards, Modems, 56K Modems, Cable Modem 4.Transmission Media: Guided Media, Unguided Media, Transmission , Transmission Impairment, Performance, Wavelength, Shannon Capacity 5.Switching: Circuit Switching, Packet Switching, Message Switching 6.TCP/IP Protocol Suite : Part 1 Overview of TCP/IP, Network Layer, Addressing, Subnetting, Transport Layer 7.TCP/IP Protocol Suite : Part 2 (Application Layer) Client-Server Model, Bootstrap Protocol (BOOTP) and Dynamic Host Configuration Protocol (DHCP), Domain Name System, File-Transfer Protocol (FTP), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), World Wide Web (HTTP) Text Book: a) Behrouz A. Forouzan(2006) Data Communication and Networking 4th Edition, ,Tata McGraw- Hill: New Delhi Reference Books : Tanenbaum, A.S.(1999), Computer Networks, 3rd edition, PHI: New Delhi BBA 6025 KNOWLEDGE MANAGEMENT Course description: This course intends to impart the concept relating to basics of knowledge management to students. This Course focuses on the origins on knowledge and gives a detailed insights on the different phases of knowledge evaluation, development and deployment. 1. Introduction: Definition, Need and Objective of Knowledge Management, The Drivers of Knowledge Management. Creating the Knowledge Edge. 2. The Origins of Knowledge: From Data to Information to Knowledge. From Data to Knowledge. Classifying Knowledge. The Three Fundamental Processes. 3. Knowledge Management Road Map: Phase 1. Infrastructural Evaluation. Phase 2. Knowledge Management System Analysis, Design, and Development. Phase 3. Deployment. Phase 4. Metrics for Evaluation 4. Km system analysis, design, and development: Technology Components of the Knowledge Management. The Seven-Layer Knowledge Management System Architecture. Foundation for the Interface Layer. The Web or Proprietary Platforms. 5. Developing the Knowledge Management System: The Building Blocks: Seven Layers. The Interface Layer. The Access and Authentication Layer. The Collaborative Filtering and Intelligence Layer. The Application Layer. The Transport Layer. The Middleware and Legacy Integration Layer. The Repository Layer. 6. Prototyping and Deployment: Moving from Firefighting to Systems Deployment. Legacy Deployment Methods 7. Leadership and Reward Structures: Chief Information Officer. The Successful Knowledge Leader. Reward Structures to Ensure Knowledge Management Success. Text Book: 1. Tiwana, A.(2003), Knowledge Management Toolkit, The: Orchestrating IT, Strategy, and Knowledge Platforms, Prentice Hall, 2nd edition Reference Book: 1. Elias M. Awad, Hassan M. Ghaziri (2004) Knowledge Management, Pearson Education Inc., Prentice Hall. BBA 6027 INTERNET AND WEB PAGE DESIGN Course description This course aims to impart the basic concepts of internet and webpage design to students. The course focuses on internet basics and the methods used to access internet. Various internet protocols are also discussed and knowledge of web page design is explained to the students through markup language, scripting, variables and strings. 1. Internet Basics: Internet, Internet Services, Capability Working, URLS and Domain Names and Internet Service Providers (ISP) 2. Accessing Internet: Getting Connected, Access, Dial-Up Connection, Direct Connection, INSAT, Modems and Speed 3. Internet Internals: Internet Protocols, TCP/IP, File Transfer, Protocol, Configuring the Machine, for TCP/IP Account, IP Address, Using Internet 4. Hypertext Markup Language: Creating a Description Title, Adding Hyperlinks, Adding Graphics 5. Scripting: Java Applets, Client Side Java Scripting 6. Variables and strings: Long String Variables, HTML, Data Objects 7 HTML Text Book a) Robbins, Jennifer (2007) Learning Web Design: A Beginner's Guide to (X)HTML, Style Sheets, and Web Graphics, O'Reilly Media; Third Edition Reference Book Comer, Douglas E( 2006). The Internet Book: Everything You Need to Know About Computer Networking and How the Internet Works Prentice Hall; 4 edition BBA 6002 PROJECT Students will carry out a research project in their area of specialization. Evaluation of the course will be based on viva-voce of 60 marks and continuous evaluation of 40 marks.      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Ćňţ„„>ţdđ¤^„Â`„>ţa$gd°÷m$ $a$gdz˘m$$ Ćňţdđa$gdz˘m$$ Ćňţ„hdđ^„ha$gdz˘m$gdz˘$„hdđ^„ha$gdz˘m$= ./Růœ´.@âôE^Źˇ¸šťĹáOP\]_`š›§¨ŞŤďđ ÷ęŘČŘČŘČŘČŘČŘČŘČŘš§šČ‹ČšƒƒČmȃƒČmȃƒČm‹"jhz˘CJOJQJU\aJhz˘jhz˘Uh@hz˘CJOJQJaJhz˘CJOJQJ\aJ"h3r‘hz˘5CJOJQJ\aJhz˘5CJOJQJ\aJh@hz˘CJOJQJ\aJ"h@hz˘5CJOJQJ\aJh@hz˘B*\phh@hz˘\*­š{|Ž“” '(BCůúççççççççççççÝŘĸĤÄ$„Âdđ¤<¤<^„Âa$gdz˘m$ $dđa$gdz˘m$$ Ćňţ„hdđ^„ha$gdz˘m$gdz˘ dđ¤gdz˘$ Ćňţ„h„>ţdđ^„h`„>ţa$gdz˘m$ {‹ŒŽĽŚÄ>S”–§Ě  '(@ABCřŽďÝÎÝÁ﹢ďÁď˘ďÁď˘ď•ŽŠŽątatą˘ą˘%hz˘5B*CJOJQJ\aJph+h@hz˘5B*CJOJQJ\aJphhd3‡ h@hz˘hz˘CJOJQJ]aJh@hz˘CJOJQJaJh@hz˘5CJOJQJaJhz˘CJOJQJ\aJhz˘5CJOJQJ\aJ"h@hz˘5CJOJQJ\aJh@hz˘CJOJQJ\aJúŽ56ÄĹBCno  žŞáÍáÍáÍáÍáÍáÍáÍšŁ— $„h^„ha$gdz˘$ Ćňţ„hdđ¤^„ha$gdz˘m$$ Ćňţ„hdđ^„ha$gdz˘m$$ Ćňţ„Âdđ^„Âa$gdz˘m$$ & F2 Ćňţ„„dđ¤^„Â`„a$gd°÷m$ŽŁ56eÄĹâBCmno†  +œ¨ŠŞŹ­  ƒ…“ŕăŽäÔĹäÔĹäÔĹäÔĹäÔĹäÔĹÔ¸ÔŤŁŸŁĹĹşxpxĹÔ¸eh3r‘hz˘OJQJh@hz˘H* h@hz˘h@hz˘CJH*OJQJaJjhz˘CJOJQJUaJhz˘jhz˘Uhz˘CJOJQJ\aJhz˘5CJOJQJaJh@hz˘CJOJQJaJh@hz˘5CJOJQJaJ5h@hz˘0J5B*OJQJfHph333qĘ ˙˙˙˙&’Śşu v w — I!J!Ń!Ň!!"""E"ëëëëßÚßČȲœœČœœœœœ$ Ćňţ„Ś˙dđ¤^„Ś˙a$gdz˘m$$ Ćňţ„hdđ¤^„ha$gdz˘m$$ Ćňţdđ¤a$gdz˘m$gdz˘ $dđa$gdz˘m$$ Ćňţ„hdđ^„ha$gdz˘m$Ž‘’•™Śşu v w — H!I!J!L!M!g!Ń!Ň!Ű!""D"e#—#h$j$‰$°$Ă$˙$%%%%<%=%>%F%ďŕÔŕÍÉÍšŕŠŕ—ŕ—‡—‡—‡ŕ—ŕ—ŕ—‡ŕ—ŕ—ŕ—td—ŕ‡ŕ‡h@hz˘>*CJOJQJaJ%h@hz˘5>*CJOJQJ\aJh@hz˘CJOJQJ\aJ"h@hz˘5CJOJQJ\aJh@hz˘6CJOJQJaJh@hz˘5CJOJQJaJhd3‡ h@hz˘hz˘CJOJQJaJh@hz˘CJOJQJaJh3r‘hz˘5CJOJQJaJ'E"d#e#i$j$°$ą$˙$%%%%’%“%÷%ř%&&éééééééééé×××׺ľĄ$ Ćňţ„hdđ^„ha$gdz˘m$gdz˘$ Ćňţ„hdđ&d PĆ˙ ^„ha$gdz˘m$$ Ćňţdđ¤a$gdz˘m$$ Ćňţ„Ś˙dđ¤^„Ś˙a$gdz˘m$F%I%Q%S%]%_%f%†%ˆ%“%÷%ř%ů%ü%&&&&.&/&€&((($(4(5(ńáńáńáńŃńÁŻŤ¤ ¤“†v“fWfOEOEh@hz˘5\h@hz˘\h3r‘hz˘CJOJQJaJh3r‘hz˘CJOJQJ\aJh@hz˘5CJOJQJaJhz˘5CJOJQJaJhz˘CJOJQJ\aJhd3‡ h@hz˘hz˘"h@hz˘5CJOJQJ\aJh@hz˘CJOJQJ]aJh@hz˘CJH*OJQJaJh@hz˘CJOJQJ\aJh@hz˘CJOJQJaJ&.&/&((%(Ÿ( (˝())$)Ş)Ť)Ń)3*4*M*Ô*óßßĎłĎĎłĎĎłĎĎłĎßłĎ$ & F3 Ćňţ„h„dđ¤^„h`„a$gd°÷$ Ćňţ„h^„ha$gdz˘$ Ćňţ„hdđ^„ha$gdz˘m$ $dđa$gdz˘m$5( (ź(˝())#)Ť)Ń)3*4*M*Ô*Ő*č*7+c+ů+ú+ű+,:,<,F,l,y,z,Š,‹,,Ď,Ń,Ú,÷í÷ć÷íćí÷×íć×íćí÷ć×ĹľŁľľĹˆzqeWeh@hz˘H*mHnHuh@hz˘mHnHuhz˘mHnHuh@hz˘5mHnHuh@hz˘5%h3r‘hz˘6OJQJ]mHnHu"h3r‘hz˘H*OJQJmHnHuh3r‘hz˘OJQJmHnHu"h3r‘hz˘5CJOJQJ\aJh@hz˘CJOJQJaJ h@hz˘h@hz˘5\h@hz˘\ Ô*Ő*č*6+7+c+ú+ű+,z,‹,--"-#-ďÓĂĂÓĂłŸŸŽŽ‚‚‚ $dđa$gdz˘m$#$ Ćňţ„h^„ha$gdz˘m$$ Ćňţ„hdđ^„ha$gdz˘m$$„hdđ^„ha$gdz˘m$$ Ćňţ„h^„ha$gdz˘$ & F3 Ćňţ„h„dđ¤^„h`„a$gd°÷ $ Ćňţdđa$gdz˘m$Ú,ú,---#-I-J-K-a-i.j.ť/ź/ë/ě/7080Y0Z0e0f0i0đäŇĂŇź´Ľ“ƒ“|j|j|j[Ľ“K<h3r‘hz˘CJOJQJaJh3r‘hz˘CJOJQJ\aJhţDUhz˘CJOJQJaJ"hţDUhz˘>*CJOJQJ\aJ hţDUhz˘h@hz˘CJOJQJ\aJ"h@hz˘5CJOJQJ\aJh@hz˘CJOJQJaJh@hz˘6 h@hz˘hz˘5>*CJOJQJaJ"h@hz˘5>*CJOJQJaJh@hz˘mHnHuh@hz˘6]mHnHu#-J-K-`-a-i.j.Ž..Ř.Ů.C/D/ť/ź/ë/ě/7080Y0úćććććÓŔÓŔÓŔÓćÓćÓćŞ$ & F4 Ćňţdđ¤a$gd°÷m$$$ Ć ŕŔ!ňţ„h^„ha$gdz˘m$$$ & F4 Ć ŕŔ!ňţa$gd°÷m$$ Ćňţ„hdđ^„ha$gdz˘m$gdz˘Y0Z0f0Â0!1"131Ą12221222G2í3Y4–45Ĺ5ď5ëëëŰÍĹĹĹŔŔŔÍëÍͲͤ˛ Ćňţ„Đ^„Đgdz˘m$  & F6 Ćňţgd°÷m$gdz˘$a$gdz˘ Ćňţ„h^„hgdz˘m$$„hdđ^„ha$gdz˘m$$ Ćňţ„hdđ^„ha$gdz˘m$i0Š0”0Ş0ť0˝0!1"1314171š1œ1Ą1¤12222221222G2í3ďŢÍžŽž¤”…y…i…y…eaZeaZ¤H@h3r‘hz˘\"h@hz˘5CJOJQJ\aJ h@hz˘hd3‡hz˘hť/hz˘CJH*OJQJaJhz˘CJOJQJaJhť/hz˘CJOJQJaJhť/hz˘5CJOJQJaJh@hz˘5\h@hz˘CJH*OJQJaJh@hz˘CJOJQJaJ h@hz˘0J&CJOJQJaJ h3r‘hz˘0J&CJOJQJaJ h3r‘hz˘0J"CJOJQJaJí3–45ď5ľ6Ó67#7Ö7ň7E8p8š8ä8_9`9k9l9€9É9:1:>:?:@:Q:\:]:o:öîöçöŘĆŘĆŘĆ؜؜Ƥ˜‰˜‰˜}kĆŘk[h@hz˘6CJOJQJaJ"h@hz˘6CJOJQJ]aJh3r‘hz˘mHnHuh@hz˘6]mHnHuh@hz˘mHnHu"h3r‘hz˘5CJOJQJ\aJh@hz˘5CJOJQJaJ"h@hz˘5CJOJQJ\aJh@hz˘CJOJQJaJ h@hz˘h@hz˘\h@hz˘5\ď5´6ľ6Ó677#7z7Ö7ň7C8E8p8¸8š8ä8_9`9l9ńńăĎĎšŠĎšĎĎšĎĎšĎĎĎ $ Ćňţdđa$gdz˘m$$ & F6 Ćňţdđ¤a$gd°÷m$$ Ćňţ„hdđ^„ha$gdz˘m$  & F6 Ćňţgd°÷m$ Ćňţ„h^„hgdz˘m$l9ç9?:@:Q:o:‘:’:Ą:˘:Â:Ă:×:Ř:”<•<ňňŢŢŔ´´´´Ż†††$dđ¤–-DMĆ ˙˙˙˙a$gdz˘m$$ Ćňţdđ¤a$gdz˘m$gdz˘ $dđa$gdz˘m$$ & F5 Ćňţ„h„dđ¤^„h`„a$gd°÷m$$ Ćňţ„hdđ^„ha$gdz˘m$ #$ & F7a$gd°÷m$o:˘:Ľ:Š:Â:Ă:×:Ř:”<•<Ł<=+=n=~=>>g>‰>Ö>ë>'?6?—?Ľ?ż?č?ń?ó?@@îçăçÓĂŽ›†sÓsÓsÓsÓsÓsÓsÓsÓaÓaÓO"h@hz˘CJH*OJQJ]aJ"h@hz˘6CJOJQJ]aJ%h@hz˘5CJOJQJ\]aJ(h@hz˘5>*CJOJQJ\]aJ%h@hz˘B*CJOJQJaJph(h@hz˘5B*CJOJQJaJphfffhpo×hz˘5CJOJQJaJh@hz˘CJOJQJ]aJhd3‡ h@hz˘"h@hz˘5>*CJOJQJaJ•<Ł<==+=m=n=~=>>>f>g>‰>Ő>Ö>ë>&?'?6?—?˜?¤?Ľ?!@™@é××é××é××é××é××é××é××××××$ Ćňţdđ¤a$gdz˘m$$ & F8 Ćňţdđ¤a$gd°÷m$@O@s@™@›@Ď@ć@A%AAABA~AA„AˆA‰A AĄA´AľAśAđBüBŽCÂCVDďÝďËď¸ďĽ¸ÝzvrzcSFScScSchz˘5CJOJQJaJh@hz˘5CJOJQJaJh@hz˘CJOJQJaJhz˘hd3‡ h@hz˘hz˘6CJOJQJ]aJ(h@hz˘56CJOJQJ\]aJ%h@hz˘5CJOJQJ\]aJ%h@hz˘6CJOJQJ\]aJ"h@hz˘CJOJQJ\]aJ"h@hz˘6CJOJQJ]aJh@hz˘CJOJQJ]aJ™@AA%A&A}AAA AĄAľAśAďBđB­CŽCUDííííííăŢŇ´´žŠž$ Ćňţ„hdđ^„ha$gdz˘m$$ & F9 Ćňţdđ¤a$gd°÷m$$dđ¤´a$gdz˘m$$dđ¤<¤<a$gdz˘m$ $dđa$gdz˘m$gdz˘ dđ¤gdz˘$ Ćňţdđ¤a$gdz˘m$UDVDDžDÝDŢDńD`EaErEFF-FĄF˘FŽFë×ËľĄľëĄľëĄľëë˜ '$a$gdz˘m$$ Ćňţ„hdđ^„ha$gdz˘m$$ & F9 Ćňţdđ¤a$gd°÷m$ $ Ćňţa$gdz˘$ & F9 Ćňţdđ¤a$gd°÷$ Ćňţ„Đdđ^„Đa$gdz˘m$VDnDžDˇDÝDńDaErEF-F˘F¨FŤF­FŽFGGGƒGGžG GĄGäGćGKHMHWHXH[H^H_HtHuHˆH÷đŕѿѿѿѾ÷°÷đ¨đ¨đż™Ńđ¨đ¨đŕ’ŽŠ’we"hˇLthz˘5CJOJQJ\aJ%hˇLthz˘5>*CJOJQJ\aJhd3‡hz˘ hˇLthz˘hz˘5CJOJQJ\aJh@hz˘H* hz˘5h@hz˘5\"h@hz˘5CJOJQJ\aJh@hz˘CJOJQJaJh@hz˘5CJOJQJaJ h@hz˘h@hz˘5"ŽF GGGĄGńGWHXHtHuHˆH J J JJ€JJ JÔJŐJďďăăÓÓżşżżżżżŚżżŚżż$ & FM Ćňţdđa$gd°÷m$gdz˘$ Ćňţ„hdđ^„ha$gdz˘m$$ & F;dđ¤a$gd°÷ $dđa$gdz˘m$$ & F:dđ¤a$gd°÷ˆHœH JJ€J JÔJâJ(K)KQKgKxKŘK˙KMOM‡MňMóMôMNN N(N)NANďŕÎŕÎŕÎŕžÎŕžŕÎďÎďÎďஜŕŒŕÎஜž|uqme|h@hz˘6hZCĐhd3‡ h@hz˘h@hz˘5CJOJQJaJhˇLthz˘CJH*OJQJaJ"hˇLthz˘6CJOJQJ]aJhˇLthz˘CJOJQJ]aJhˇLthz˘5CJOJQJaJ"hˇLthz˘5CJOJQJ\aJhˇLthz˘CJOJQJaJhˇLthz˘CJOJQJ\aJ$ŐJâJ(K)KQKgKhKxKŘKŮK˙KMOMë××ë××ë××ë××ë×××ĂĂ××$ & FL Ćňţdđa$gd°÷m$$ Ćňţ„hdđ^„ha$gdz˘m$$ & FM Ćňţdđa$gd°÷m$OMšMňMóMôMőMöMN)N+N@NANëOěOúOjPzP×PěP‹Q­Qëë×××××ŇÂÂ××׏׏׏׏$ & F< Ćňţdđ¤a$gd°÷m$$dđ¤<¤<a$gdz˘m$gdz˘$ Ćňţ„hdđ^„ha$gdz˘m$$ & FK Ćňţdđa$gd°÷m$ANŃNíNcOnOŹOčOěOúOjPxPyP×PěP‹QŹQ­QvRR‘RśRŰRÝRůR`S{SŚS§S¨S´SŔSćSěST 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jDjrjÁjÂjĎj/k0kBkąk˛kłkÁklulvlˆlęlKmMmkmlmm‚mÄnëëëëëëëëëëëëëëëëëëáÜëĐĐĐ $dđa$gdz˘m$gdz˘ dđ¤gdz˘$ Ćňţ„hdđ^„ha$gdz˘m$şlźlélęlîlm%m)m+mJmMmSmTmkmlm‚mĆnÜněnoo$o3oIonooo‹oÎoĎoçoppqpďŕΞŕÎŕď಍§Ť˜†˜|tŤtŤtŤtd|t˜\t\dhd3‡hz˘5hd3‡hz˘CJOJQJ\aJhd3‡hz˘\hd3‡hz˘5\"hd3‡hz˘5>*CJOJQJaJhd3‡hz˘CJOJQJaJhd3‡ hd3‡hz˘hz˘CJOJQJaJh@hz˘CJOJQJ\aJ"h@hz˘6CJOJQJ]aJh@hz˘CJOJQJaJh@hz˘CJH*OJQJaJ ÄnĹnĆnnoooÎoĎoprpspŘpŮpFqGqzqóßËßËßËß߯Ÿ‡ŸË$ & F@ Ćňţ„hdđ¤^„ha$gd°÷$ Ćňţ„h^„ha$gdz˘$ & F@ Ćňţ„h„dđ¤^„h`„a$gd°÷$ & F@ Ćňţdđ¤a$gd°÷$ Ćňţ„hdđ^„ha$gdz˘m$ $dđa$gdz˘m$qprpsp‹p×pŮpépq/q6qDqYq{q‹q˜q™q˛qÁqÂq4r6rRrŞrŹrĹrŐr×rssisjslspstssďŕÖÎÇÖÇÎÖÎÖÎÖÎÖÇ˝­ŕŕǕǃŕǕÇpd]Y]hd3‡ h@hz˘hz˘CJOJQJaJ%h€Ńhz˘B*CJOJQJaJph˙"hd3‡hz˘5>*CJOJQJaJhd3‡hz˘H*hd3‡hz˘CJH*OJQJaJhd3‡hz˘>*CJOJQJaJhd3‡hz˘5>* hd3‡hz˘hd3‡hz˘\hd3‡hz˘5\hd3‡hz˘CJOJQJaJhd3‡hz˘5CJOJQJaJ"zq{qłq´qľqśqÁqÂqrRrĽrĹrÖr×r(só×ŇÂŇ׎’ŽÂÂŽŽ~$ & FA Ćňţdđ¤a$gd°÷$ & F? 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