ࡱ> 02)*+,-./` bjbj }ppppppp$<<<PDu     `%t,|~~~~~~$Mhrp]  ]]pp  42|p|p|p]p p ||p]||p|p^pp  <ehu'ZiN'^'pLT0DD@ |pKL .U000m000u]]]]r$ppppppp  Hurricanes Katrina and Rita Relief and Recovery Assistance Guide October 2, 2005 This document was created to provide guidance to people affected by Hurricanes Katrina and Rita and for those wishing to assist them. Contact information and resources are listed alphabetically by topic and general resource information is provided in the back to meet additional needs not outlined in this guide. Table of Contents  TOC \o "1-2" \h \z \u  HYPERLINK \l "_Toc115945041" Assistance from The Federal Emergency Agency (FEMA) 4  HYPERLINK \l "_Toc115945041" Determing the status of your Federal Assistance Application 6  HYPERLINK \l "_Toc115945042" Assistance from the American Red Cross 7  HYPERLINK \l "_Toc115945042" Assistance from the Small Business Administration 12  HYPERLINK \l "_Toc115945045" Consumer Protection 14  HYPERLINK \l "_Toc115945046" Education  PAGEREF _Toc115945046 \h 35  HYPERLINK \l "_Toc115945047" Employment & Training  PAGEREF _Toc115945047 \h 36  HYPERLINK \l "_Toc115945048" Financial  PAGEREF _Toc115945048 \h 39  HYPERLINK \l "_Toc115945053" Finding People/Family Reunification /Pets  PAGEREF _Toc115945053 \h 32  HYPERLINK \l "_Toc115945049" Food 23  HYPERLINK \l "_Toc115945050" Health and Safety 24  HYPERLINK \l "_Toc115945051" Housing 26  HYPERLINK \l "_Toc115945052" Legal Assistance  PAGEREF _Toc115945052 \h 38  HYPERLINK \l "_Toc115945053" Mental Health  PAGEREF _Toc115945053 \h 39  HYPERLINK \l "_Toc115945054" Transportation 30   HYPERLINK \l "_Toc115945055" Vital Records 31  HYPERLINK \l "_Toc115945056" Appendix A: Federal Agencies Contact Information 32  HYPERLINK \l "_Toc115945057" Appendix B: State Contact Information  PAGEREF _Toc115945057 \h 3  HYPERLINK \l "_Toc115945058" Other Available Assistance Guides  PAGEREF _Toc115945058 \h 37  Assistance from the Federal Emergency Management Agency (FEMA) Federal government assistance to individuals from various government agencies is coordinated by the Federal Emergency Management Agency (FEMA). Residents should contact their insurance agent first; then apply to FEMA. In addition, FEMA may be able to provide monetary assistance in specific areas such as temporary housing, home repairs and replacement of some household items after other insurance has been applied. If possible, avoid waiting in lines by calling 1-800-621-FEMA (1-800-621-3362) or TTY 1-800-462-7585, or apply online at  HYPERLINK "http://www.fema.gov" www.fema.gov The Online Individual Assistance Center provides many types of assistance which include: Housing Assistance Money for individuals to rent a different place to live or a temporary housing unit when rental properties are not available. Repair Money for homeowners to repair damage from the disaster that is not covered by insurance. The goal is to make the damaged home safe, sanitary, and functional. Replacement Limited funds may be available under rare conditions to replace a disaster-damaged home. Other Needs Money for necessary and serious needs caused by the disaster, not covered by insurance or other aid. This includes medical, dental, funeral, personal property, transportation, and other expenses that FEMA approves. You may need to apply for an SBA low-interest loan before receiving certain assistance by visiting  HYPERLINK "http://www.sba.gov" www.sba.gov FEMA provides information and assistance to help those who have been impacted by Hurricanes Katrina and Rita. FEMA Assistance To find information on FEMA assistance and registration process, find a disaster recovery center near you, and get temporary housing information visit  HYPERLINK "http://www.fema.gov/press/2005/katrinaFEMA.shtm" http://www.fema.gov/press/2005/katrinaFEMA.shtm Basic Assistance To find information on shelter, housing, food, special needs and pet recovery visit  HYPERLINK "http://www.fema.gov/press/2005/katrinabasic.shtm" http://www.fema.gov/press/2005/katrinabasic.shtm Workers and Business Assistance To find information on unemployment, farmer or rancher, small business and federal employee or retiree assistance visit  HYPERLINK "http://www.fema.gov/press/2005/katrinaworkers.shtm" http://www.fema.gov/press/2005/katrinaworkers.shtm Student Assistance To find information to locate public school (K-12), Head Start, college and university, various state department of education, financial aid and foreign student information and resources visit  HYPERLINK "http://www.hhs.gov/katrina/education.html" http://www.hhs.gov/katrina/education.html Banking, Legal and Insurance Assistance To find information on resources to assist you in getting your finances back in order visit  HYPERLINK "http://www.fema.gov/press/2005/katrinafinancial.shtm" http://www.fema.gov/press/2005/katrinafinancial.shtm Medical, Social and Government Assistance To find information on locating cash, social security, medical, medicare, medicaid, veterans benefits, death benefits, prescription, crisis counseling, and child care assistance visit  HYPERLINK "http://www.hhs.gov/katrina/benefits.html" http://www.hhs.gov/katrina/benefits.html Flood Insurance Assistance To find information how to file your flood insurance claims, contact your flood insurance company, and learn more about the National Flood Insurance Program visit  HYPERLINK "http://www.fema.gov/press/2005/katrinainsurance.shtm" http://www.fema.gov/press/2005/katrinainsurance.shtm Evacuee Information To find information on the communitys current situation in each area visit  HYPERLINK "http://www.fema.gov/press/2005/katrinavictims.shtm" http://www.fema.gov/press/2005/katrinavictims.shtm Government Information To find information on public assistance programs  HYPERLINK "http://www.fema.gov/press/2005/katrinagovernment.shtm" http://www.fema.gov/press/2005/katrinagovernment.shtm Emergency Personnel Information To find information for emergency personnel  HYPERLINK "http://www.fema.gov/press/2005/katrinaemergency.shtm" http://www.fema.gov/press/2005/katrinaemergency.shtm Business Information To find information that may be beneficial to business, contractor, and vendors as they assist those impacted by Hurricane Katrina.  HYPERLINK "http://www.fema.gov/press/2005/katrinabusiness.shtm" http://www.fema.gov/press/2005/katrinabusiness.shtm Immigrant Information To find information to assist immigrants impacted by Hurricane Katrina  HYPERLINK "http://uscis.gov/graphics/katrina.htm" http://uscis.gov/graphics/katrina.htm Determining the Status of your Federal Assistance Application Your application number is the key to finding out the status of requests. After you have filled out the application you may check the status by calling FEMA 1-800-621 3362 (TTY: -800-462-7585) or visiting  HYPERLINK "http://www.fema.gov" www.fema.gov and choosing check the status of your application Timeframe: in about a week a FEMA inspector will arrange a visit to your damaged home or apartment. If you or someone in your house is a citizen of the United States, a non-citizen national, or a qualified alien, you are eligible to apply. Disaster recovery assistance is available without regard to race, color, sex, religion, national origin, age, disability or economic status. Assistance from the American Red Cross The American Red Cross provides a number of services to those affected by disasters including shelter, food, and locating missing persons. They can also provide money to evacuees who can request assistance 24 hours a day by calling 1-800-975-7585 or visit  HYPERLINK "http://www.redcross.org/" http://www.redcross.org/ Emergency Needs: Red Cross Emergency Assistance To find information on shelters, obtain emergency food, water, hygiene items or for help in finding medical treatments or obtaining medicines, contact your local Red Cross chapter or visit  HYPERLINK "http://www.redcross.org/where/chapts.asp" http://www.redcross.org/where/chapts.asp Red Cross Financial Assistance & Recovery The Red Cross is providing Hurricane Katrina survivors with emergency financial assistance to meet urgent needs until state and federal aid is available. Survivors can register for emergency financial assistance 24 hours a day by calling toll-free 1-800-975-7585 or visit  HYPERLINK "http://www.redcross.org/pressrelease/0,1077,0_314_4583,00.html" http://www.redcross.org/pressrelease/0,1077,0_314_4583,00.html Sheltering or Housing Assistance: Locate a Red Cross Shelter To find the Red Cross shelter nearest you, contact the local Red Cross chapter nearest you visit  HYPERLINK "http://www.redcross.org/where/chapts.asp" http://www.redcross.org/where/chapts.asp Temporary Housing Assistance The American Red Cross, in cooperation with FEMA, has extended its temporary housing assistance program for an additional 30 days. Evacuees residing in hotels who are in need of (continued) temporary housing assistance should contact hotel front desk staff to arrange to extend their stay, if space is available. Evacuees will be asked for evidence of their pre-disaster address, which must be in a ZIP code presidentially declared as a disaster area visit  HYPERLINK "http://www.redcross.org/pressrelease/0,1077,0_314_4638,00.html" http://www.redcross.org/pressrelease/0,1077,0_314_4638,00.html Other Short-Term Housing Options To find information on operation share your home call 1-888-827-2525 or visit  HYPERLINK "http://www.shareyourhome.org/" http://www.shareyourhome.org/ To find information on Katrina housing for all the survivor housing hotline call 1-800-917-3490 or visit  HYPERLINK "http://www.katrinahousing.org/" http://www.katrinahousing.org/ To find information on hurricane housing information visit  HYPERLINK "http://www.hurricanehousing.net/" http://www.hurricanehousing.net/ Find Missing Loved Ones: Reuniting Families Persons looking for loved ones can call 1-877-LOVED 1S (1-877-568-3317), or visit the Family Links Registry  HYPERLINK "http://www.familylinks.icrc.org/katrina" http://www.familylinks.icrc.org/katrina to register yourself, register a loved one, or to view the existing list of registrants Other Resources To find information on missing persons call the Katrina/Rita Missing Persons Hotline at 1-888-544-5475 or visit  HYPERLINK "http://www.missingkids.com/missingkids/servlet/PageServlet?LanguageCountry=en_US&PageId=2077" http://www.missingkids.com/missingkids/servlet/PageServlet?LanguageCountry=en_US&PageId=2077 Yahoo! Message Boards To find information in missing persons visit http://boards.news.yahoo.com/boards/ School or Student Assistance: Registering Children for School To find information on contacting your local school district to register children from impacted zones of Hurricane Katrina in your current school district or call the Department of Education at 1-800-USA-LEARN (1-800-872-5327) or visit  HYPERLINK "http://www.ed.gov/index.jhtml" http://www.ed.gov/index.jhtml Providing and Receiving Supplies for Schools To find information on hurricane help from the schools Ed.Gov site visit  HYPERLINK "http://hurricanehelpforschools.gov/index.html" http://hurricanehelpforschools.gov/index.html Job Opportunities for Hurricane Survivors To find information on the Katrina Recovery Job Connection call 1-877-US-2JOBS or TTY 1-877-889-5627 or visit  HYPERLINK "http://www.jobsearch.org/hurricanejobs" http://www.jobsearch.org/hurricanejobs Volunteers for Careers To find information on volunteering to help those impacted by Hurricanes Katrina or Rita visit  HYPERLINK "http://www.volunteersforcareers.com/index.php" http://www.volunteersforcareers.com/index.php Work, Job, or Business Assistance: Contact Place of Employment To find information on employment Hurricane Katrina survivors should contact their place of employment to let them know their current location and status. Many larger organizations have arranged a toll free number (listed on the corporate site) for displaced employees to call. New Orleans Employer or Employee To find information on locating your employer and employee in New Orleans visit  HYPERLINK "http://www.findyourneworleansemployer.com/" http://www.findyourneworleansemployer.com/ Help for Pet Owners: Rescue Organizations in Affected Areas There are now a number of trained, qualified, animal organizations on the scene in affected areas working to rescue, house and care for the animal survivors as well as striving to reunite pets separated with their families. Animal Emergency Response Network To find information on helping companion animal victims and their caretakers during disasters visit  HYPERLINK "http://disaster.petfinder.com/emergency/" http://disaster.petfinder.com/emergency/ American Humane Association To find information on animal rescue services visit  HYPERLINK "http://www.americanhumane.org/site/PageServer" http://www.americanhumane.org/site/PageServer American Veterinary Medical Association To find information for veterinarians affected by the hurricane visit  HYPERLINK "http://www.avma.org/aa/hurricane/default.asp" http://www.avma.org/aa/hurricane/default.asp American Society for the Prevention of Cruelty to Animals To find information how to rescue, reunite, and rehome animals call 212-876-7000 or visit  HYPERLINK "http://www.aspca.org/site/PageServer?pagename=hurricane_home" http://www.aspca.org/site/PageServer?pagename=hurricane_home Humane Society of the United States To find information on sheltering animals from the storm call 1-800-HUMANE-1 or visit  HYPERLINK "http://www.hsus.org/" http://www.hsus.org/ Noah's Wish To find information on assisting animal rescue efforts visit  HYPERLINK "http://www.noahswish.org/" http://www.noahswish.org/ United Animal Nation/Emergency Animal Rescue Services To find information on brining animals out of crisis and into care call (916) 429-2457 or visit  HYPERLINK "http://www.uan.org/" http://www.uan.org/ Locating Missed Pets or Fostering Homeless Animals To find information on helping pet owners and their companion animals find each other again. The site also provides information for individuals interested in fostering or adopting animals left homeless by Katrina.  HYPERLINK "http://www.noahswish.org/"  HYPERLINK "http://www.petfinder.org/disaster/" \t "_blank" Hurricane Katrina @ Petfinder.com  HYPERLINK "http://www.noahswish.org/"  HYPERLINK "http://www.petfinder.org/disaster/" \t "_blank" To report stranded pets in need of rescue, call the Humane Society at 1-800-HUMANE-1 Health, Safety, and Preventive Care: National Health Emergency To find information about health strategies and preventative measures for those in Katrina-affected areas visit  HYPERLINK "http://www.bt.cdc.gov/disasters/hurricanes/index.asp" http://www.bt.cdc.gov/disasters/hurricanes/index.asp Red Cross Post-Disaster Safety Info To find information on food safety in a power outage visit  HYPERLINK "http://www.redcross.org/services/disaster/0,1082,0_564_,00.html" http://www.redcross.org/services/disaster/0,1082,0_564_,00.html Water Treatment To find information on the treatment of contaminated water visit  HYPERLINK "http://www.redcross.org/services/disaster/0,1082,0_563_,00.html" http://www.redcross.org/services/disaster/0,1082,0_563_,00.html Generator Safety To find information on using a generator when a disaster strikes visit  HYPERLINK "http://www.redcross.org/services/disaster/0,1082,0_565_,00.html" http://www.redcross.org/services/disaster/0,1082,0_565_,00.html Beginning on the Road to Recovery: Red Cross Disaster Recovery  HYPERLINK "http://www.noahswish.org/"  HYPERLINK "http://www.petfinder.org/disaster/" \t "_blank" To find information on disaster recovery and financial assistance visit  HYPERLINK "http://www.redcross.org/services/disaster/beprepared/FinRecovery/" http://www.redcross.org/services/disaster/beprepared/FinRecovery/ Picking Up the Pieces After a Disaster To find information on steps to for your safely and recovery visit  HYPERLINK "http://www.redcross.org/services/disaster/0,1082,0_23_,00.html" http://www.redcross.org/services/disaster/0,1082,0_23_,00.html Coping with Disaster and Helping Children Cope: Helping Children Cope with Disasters To find information on helping children cope with disasters visit  HYPERLINK "http://www.redcross.org/services/disaster/0,1082,0_23_,00.html" http://www.redcross.org/services/disaster/0,1082,0_23_,00.html Guide for helping children cope with disasters visit  HYPERLINK "http://www.redcross.org/images/pdfs/preparedness/A4499.pdf" http://www.redcross.org/images/pdfs/preparedness/A4499.pdf Assistance for the Small Business Administration The Small Business Administration (SBA) maintains and strengthens the nation's economy by aiding, counseling, assisting and protecting the interests of small businesses and by helping families and businesses recover from national disasters. To obtain general program information or to receive a status update on your disaster loan request, please call our customer service line at 1-800-659-2955 from 6AM to 11PM, 7 days a week, visit  HYPERLINK "http://www.sba.gov" www.sba.gov or email us at  HYPERLINK "mailto:disastercustomerservice@sba.gov" disastercustomerservice@sba.gov. Hurricane Assistance Fact Sheet To find information on Hurricane assistance to help rebuild your home or small business after a disaster visit  HYPERLINK "http://www.sba.gov/disaster_recov/DisasterRecovery.pdf" http://www.sba.gov/disaster_recov/DisasterRecovery.pdf Locations to Receive SBA Help To find information on the disaster recovery centers visit  HYPERLINK "http://www.sba.gov/disaster_recov/disaster-office-locations.html" http://www.sba.gov/disaster_recov/disaster-office-locations.html Hurricane Katrina and Hurricane Rita SBA Disaster Notices and Fact Sheets To find information on Hurricanes Katrina and Rita areas that are declared disasters visit  HYPERLINK "http://www.sba.gov/disaster_recov/katrinafactsheets.html" http://www.sba.gov/disaster_recov/katrinafactsheets.html SBA Disaster Business Loan Application To find information on how to apply for a disaster loan assistance after a declared disaster visit  HYPERLINK "http://www.sba.gov/disaster_recov/loaninfo/dloanassit.html" http://www.sba.gov/disaster_recov/loaninfo/dloanassit.html Please note: Individuals that are Homeowners and Renters must register with the Federal Emergency Management Agency to obtain a FEMA Registration ID Number by calling 1-800-621-3362. The speech or hearing impaired may call (TTY) 1-800-462-7585. Hurricane Katrina Disaster Assistance To find information on emergency and disaster assistance from the Department of Homeland Security visit  HYPERLINK "http://www.dhs.gov/interweb/assetlibrary/katrina.htm" http://www.dhs.gov/interweb/assetlibrary/katrina.htm FEMA Internet Registration To find information on how to apply for assistance visit  HYPERLINK "http://www.fema.gov/register.shtm" http://www.fema.gov/register.shtm Notice to Lenders and CDC's Regarding Louisiana District Office Loans To find information on loans that are normally handled by the Louisiana District Office that haven been rerouted to different offices visit  HYPERLINK "http://www.sba.gov/disaster_recov/LALending.html" http://www.sba.gov/disaster_recov/LALending.html SBA Disaster Assistance News Releases To find information on disaster assistance news releases visit  HYPERLINK "http://www.sba.gov/disaster_recov/assistance.html" http://www.sba.gov/disaster_recov/assistance.html Disaster Fact Sheets To find information on current disaster fact sheets visit  HYPERLINK "http://www.sba.gov/disaster_recov/hfactsheets.html" http://www.sba.gov/disaster_recov/hfactsheets.html  HYPERLINK "http://www.sba.gov/disaster_recov/disasterupdates.html"  Disaster Updates by State To find information on disaster updates from the field operations center visit  HYPERLINK "http://www.sba.gov/disaster_recov/disasterupdates.html" http://www.sba.gov/disaster_recov/disasterupdates.html Katrina Recovery Job Connection To find information job opportunities available for those impacted from the Hurricanes Katrina and Rita visit  HYPERLINK "http://www.jobsearch.org/hurricanejobs" http://www.jobsearch.org/hurricanejobs Questions concerning SBA Disaster Loan To find information on servicing your current SBA disaster loan visit  HYPERLINK "http://www.sba.gov/disaster_recov/loaninfo/questions.html" http://www.sba.gov/disaster_recov/loaninfo/questions.html Consumer Protection It is important to make sure you are protected against unfair, deceptive, or fraudulent practices. The following information will help you if you suspect fraud. Gas Prices: If you believe there may be gas price gouging or price fixing, call the Department of Energy Gas Price Watch Hotline 1-800-244-3301 to report the incident. To contact Attorney General Offices to report an incident in your area Louisiana: Call the Louisiana Attorney Generals Office at 1-800-351-4889. Mississippi: Call the Mississippi Attorney Generals Office of Consumer Protection at 1-800-281-4418. Alabama: Call the Alabama Attorney Generals Office at 1-800-392-5658. Texas: Call the Texas Attorney General's Consumer Protection at 1-800-337-3928. Government Fraud: To report information or complaints of public corruption and/or government fraud in the aftermath of Hurricane Katrina, call 800-CALL-FBI (1-800-225-5324). Identity Theft: If you are the victim of identity theft or think your personal information has been misused contact the Federal Trade Commission (FTC)1-877-ID-THEFT (1-877-438-4338), hours are 9AM-8PM EDT or visit  HYPERLINK "http://www.consumer.gov/idtheft" http://www.consumer.gov/idtheft Also, this can help prevent a thief from opening new accounts or making changes to your existing accounts. You should also contact your credit card company to place an alert on the account. Additionally, if you believe you may be a victim of Identity Theft, contact the fraud departments of any one of the three major credit bureaus at their toll-free numbers to place a "fraud alert" on your credit file: Equifax: Call 1-888-766-0008 or visit  HYPERLINK "http://www.equifax.com" www.equifax.com Experian: Call 1-888-397-3742 or visit  HYPERLINK "http://www.experian.com" www.experian.com Transunion: Call1-800-680-7289or visit  HYPERLINK "http://www.transunion.com" www.transunion.com Education If your children are out of school, efforts are being made to accommodate students from kindergarten to college who have been displaced by the hurricane, including international students. The following resources will provide guidance. All Students: As a first resource, contact the School Board of your current location for guidance. Or call the Department of Education for further assistance: 1-800-USA-LEARN (1-800-872-5327); Spanish speakers are available (se habla espaol) 9AM-5PM EDT; TTY: 1-800-437-0833. An automated menu of information is available at all times. Louisiana: For additional information on reaching the local school contact the Louisiana Department of Education at 1-877-453-2721 boards. Mississippi: For additional information on reaching the local school boards contact the Mississippi Department of Education at 1-866-856-2213 Alabama: Contact the Alabama Department of Education visit  HYPERLINK "http://www.alsde.edu/html/home.asp" http://www.alsde.edu/html/home.asp Texas: : Contact the Texas Department of Education at 1-800-957-5109 or visit  HYPERLINK "http://www.tea.state.tx.us/hcane" www.tea.state.tx.us/hcane International Students: For international students who have been impacted by Hurricane Katrina including the 30-day reporting requirement, ability to find temporary housing, and the ability to transfer to another Student and Exchange Visitor Information System (SEVIS)-certified school call 1-(800) 961-5294, or (202) 305-2346, go to www.ice.gov/graphics/sevis/index.htm, or email  HYPERLINK "mailto:SEVIS.Source@dhs.gov" SEVIS.Source@dhs.gov. GI Bill: For assistance with GI Bill benefits, call 888-GIBILL1 (888-442-4551)  HYPERLINK "http://www.gibill.va.gov" www.gibill.va.gov. Employment & Training Services are available to assist in finding jobs and in filing for unemployment. Job Search (short-term/long-term): The U.S. Department of Labor is providing a dedicated Web site for individuals to perform a job search:  HYPERLINK "http://www.jobsearch.org/hurricanejobs" http://www.jobsearch.org/hurricanejobs or call 1-872-5627 or TTY 1-877-889-5627. Many of the job search engines on the internet also have pages dedicated to the victims of Hurricane Katrina and Rita. Unemployment: Assistance is available for those already unemployed and those who lost their job or income as a result of the disaster. Claims can be filed in: Alabama: Please file a claim by calling 1-866 234-5382 or (TTY 1-800-499-2035), or visit  HYPERLINK "http://www.alabama.gov/working/unemployment.php" http://www.alabama.gov/working/unemployment.php Louisiana: 1-800-818-7811. If you live in Louisiana and you and your family have lost your job or source of income as a result of Hurricane Katrina you may visit  HYPERLINK "http://www.laworks.net/" http://www.laworks.net/ Mississippi: 1 (888) 844-3577. If you have lost your job or income as a result of the disaster, you may register for Disaster Unemployment Assistance by calling. Texas: 1-800-939-6631 Florida: 1-866-FLA-2345 (1-866-352-2345). Benefits: The Employee Benefits Security Administration (EBSA) protects more than 6.7 million retirement, health, and other benefit programs sponsored by private sector employers nationwide. The agency is helping workers and employers by providing relief through the following actions: Additional time has been granted, to Jan. 3, 2006, for the filing deadline of Form 5500 and Form 5500 EZ annual report/returns for employee benefit plans affected by Hurricane Katrina. For specific information on the extension of deadlines for Form 5500 filings for the states of Alabama, Florida, Louisiana, and Mississippi, go to: Alabama:  HYPERLINK "http://www.dol.gov/opa/media/press/ebsa/EBSA20051648.htm" www.dol.gov/opa/media/press/ebsa/EBSA20051648.htm Florida:  HYPERLINK "http://www.dol.gov/opa/media/press/ebsa/EBSA20051725.htm" www.dol.gov/opa/media/press/ebsa/EBSA20051725.htm Louisiana:  HYPERLINK "http://www.dol.gov/opa/media/press/ebsa/EBSA20051649.htm" www.dol.gov/opa/media/press/ebsa/EBSA20051649.htm Mississippi:  HYPERLINK "http://www.dol.gov/opa/media/press/ebsa/EBSA20051650.htm" www.dol.gov/opa/media/press/ebsa/EBSA20051650.htm For information regarding hardship 401(k) Loans and Withdrawals, go to:  HYPERLINK "http://www.dol.gov/opa/media/press/ebsa/EBSA20051728.htm" www.dol.gov/opa/media/press/ebsa/EBSA20051728.htm For information regarding the extension of a number of deadlines related to health plan coverage, giving workers and employers affected by Hurricane Katrina additional time to make critical decisions regarding health coverage, go to:  HYPERLINK "http://www.dol.gov/opa/media/press/ebsa/EBSA20051746.htm" www.dol.gov/opa/media/press/ebsa/EBSA20051746.htm For a Fact Sheet, entitled Extension of Time Frames to Help Plans and Individuals Affected by Hurricane Katrina, go to:  HYPERLINK "http://www.dol.gov/opa/media/press/ebsa/EBSA20051746-fs.htm" www.dol.gov/opa/media/press/ebsa/EBSA20051746-fs.htm Unemployment Insurance: For more information on registering for unemployment insurance and disaster unemployment assistance, call 1-866-4USADOL (1-866-487-2365). Assistance is available in English and Spanish 24 hours a day at  HYPERLINK "http://www.firstgov.gov/external/external.jsp?url=http://www.dol.gov/" www.dol.gov/. The Federal-State Unemployment Insurance Program provides unemployment benefits to eligible workers who are unemployed through no fault of their own. For information, go to:  HYPERLINK "http://www.dol.gov/dol/topic/unemployment-insurance/index.htm" www.dol.gov/dol/topic/unemployment-insurance/index.htm. To find your state's unemployment insurance information, visit  HYPERLINK "http://workforcesecurity.doleta.gov/map.asp" http://workforcesecurity.doleta.gov/map.asp. Individuals who reside in Alabama, Mississippi, and Louisiana and those who evacuated to other states may file a claim for unemployment insurance in: Alabama: 1-866-234-5382 Louisiana:  HYPERLINK "http://www.laworks.net" www.laworks.net, or 1-800-430-8076 to file unemployment insurance claims 8AM 8PM CDT. Claimants who were previously receiving benefits, have questions, or need to change their address should call 1-866-783-5567. Mississippi: 1-888-844-3577 or by visiting any office of the Mississippi Department of Employment Security. A list of sites that are currently open is available at  HYPERLINK "http://mdes.ms.gov/wps/portal/" \l "null" http://mdes.ms.gov/wps/portal/#null. Florida: 1-866-FLA-2345 (1-866-352-2345) Monday- Friday 8AM -5PM EDT. Texas: 1-800-939-6631, or  HYPERLINK "http://www.twc.state.tx.us/ui/uiclaim.html" www.twc.state.tx.us/ui/uiclaim.html. Disaster Unemployment Assistance: The Department of Labor is working with state and local governments in disaster areas and relief sites to issue disaster unemployment assistance for self-employed and newly employed who may not be eligible for unemployment insurance. For more information, call 1-866-4-USA-DOL (1-866-487-2365) or visit Americas Service Locator at  HYPERLINK "http://www.servicelocator.org/hurricane_katrina_info.htm" www.servicelocator.org/hurricane_katrina_info.htm Learn about Disaster Unemployment Assistance, go to:  HYPERLINK "http://www.doleta.gov/Katrina/LNKDetails.cfm?lnkid=4" www.doleta.gov/Katrina/LNKDetails.cfm?lnkid=4 Alabama: 1-866-234-5382 or TDY at 1-800-449-2035. General questions about UI and DUA are answered at 1-800-361-4524. Louisiana: Visit  HYPERLINK "http://www.dol.gov/cgi-bin/leave-dol.asp?exiturl=http://www.laworks.net&exitTitle=Louisiana_Department_of_Labor" www.laworks.net or 1-800-818-7811. Claimants who were previously receiving benefits, have questions or need to change their address should call 1-866-783-5567. Mississippi: 1-888-844-3577 or by visiting any office of the Mississippi Department of Employment Security. A list of sites that are currently open is available at  HYPERLINK "http://www.dol.gov/cgi-bin/leave-dol.asp?exiturl=http://mdes.ms.gov/wps/portal/" \l "null&exitTitle=Mississippi_Department_of_Employment_Security" http://mdes.ms.gov/wps/portal/#null. Financial It is not uncommon for individuals affected by disasters to experience financial hardship or discover difficulties accessing personal financial data, especially when the surrounding infrastructure has been destroyed. The following resources will provide individuals with educational tools on how to locate temporary funding or information on how to access their personal financial data after a disaster. Financial Records: To request a copy of your federal tax return from the Internal Revenue Service (IRS), please visit http://faqs.irs.gov. Go to the FAQs Search; choose Category 1-IRS procedures from the drop down box, and type copy of return in search field. To cash and replace lost, stolen, or destroyed bonds, please call your bank. Financial Assistance: American Red Cross: Families in need can also call the American Red Cross (ARC) at 1-800-975-7585 to apply for aid. You may also call your local Red Cross chapter. FEMA: also may provide financial assistance after private insurance is pursued. HOPE Coalition America also offers free financial counseling and assistance to individuals and small businesses affected by disasters. For more information you can call: 1-888-388-HOPE (4673). Social Security Administration: The Social Security Administration is working to ensure that beneficiaries affected by Hurricane Katrina receive their monthly payments and applications for benefits will continue to be processed: www.socialsecurity.gov/emergency/ or call 1-800-772-1213, TTY 1-800-325-0778. National Credit Union Administration: Call the National Credit Union Administration toll free at 1-800-827-6282 for information for Credit Unions and Credit Union Members affected by Hurricane Katrina. Choose menu item 2; then choose either 1 for Louisiana or Texas, or 2 for Arkansas or Mississippi.  HYPERLINK "http://www.ncua.gov/Katrina/index.htm" www.ncua.gov/Katrina/index.htm. You can e-mail the following addresses: Alabama:  HYPERLINK "mailto:KatrinaAL@NCUA.GOV" KatrinaAL@NCUA.GOV Louisiana:  HYPERLINK "mailto:KatrinaLA@NCUA.GOV" KatrinaLA@NCUA.GOV Mississippi:  HYPERLINK "mailto:KatrinaMS@NCUA.GOV" KatrinaMS@NCUA.GOV Go to Louisiana Credit Union Finders Web site to find information on your Louisiana credit union: www.cuweb.org/cu_finder.htm Mortgage Information: The Mortgage Bankers Association (MBA) may be able to provide some information about actions you can take to seek assistance and relief from your mortgage financial obligations if you have been affected by this disaster:  HYPERLINK "http://www.mortgagebankers.org" www.mortgagebankers.org or  HYPERLINK "http://www.mortgagebankers.org/news/index.cfm?STRING=http://www.mortgagebankers.org/resources/katrina/PSA_Katrina_ad.pdf" www.mortgagebankers.org/news/index.cfm?STRING=http://www.mortgagebankers.org/resources/katrina/PSA_Katrina_ad.pdf. If your lender is not listed on the list at the above link, try searching the Home Loan Learning Centers Web site for the contact information: www.homeloanlearningcenter.com/situations/hurricanekatrina.html. Federal Employees: Contact the Office of Personnel Management (OPM)s toll free Helpline at 1-800307-8298 for current and retired federal employees and annuitants who have been impacted by Hurricane Katrina:  HYPERLINK "http://www.opm.gov/katrina/" www.opm.gov/katrina/. For federal retirees, OPMs Web site www.opm.gov/katrina/benefits.asp provides information. Disaster Loans: Contact the Small Business Administration (SBA) to obtain general program information or to receive a status update on your disaster loan request. Please call the customer service line at 1-800-659-2955 from 6AM to 11PM EDT, 7 days a week, or e-mail HYPERLINK "mailto:disastercustomerservice@sba.gov"disastercustomerservice@sba.gov. Web sites are  HYPERLINK "http://www.sba.gov/disaster_recov" www.sba.gov/disaster_recov or  HYPERLINK "http://www.sba.gov/disaster_recov/katrinafactsheets.html" www.sba.gov/disaster_recov/katrinafactsheets.html Veterans Assistance: The Veterans Benefits Administration is providing assistance on obtaining monthly disability compensation, pension payments, and replacement checks for veterans who cannot receive mail at their homes or banks because of recent hurricane activities. Electronic payments to financial institutions will proceed as usual. Call toll free 1-800-827-1000, visit a Veterans Affairs (VA) Regional Office near you, or go to the following Web sites for additional guidance: http://www.vba.va.gov/BENEFITS/ROcontacts.htm  HYPERLINK "http://www1.va.gov/opa/katrina/" http://www1.va.gov/opa/katrina/  HYPERLINK "http://www1.va.gov/opa/rita/" http://www1.va.gov/opa/rita/ Insurance Policy: For assistance for VA insurance policy holders, call VA Life Insurance toll free at 1-800-669-8477 or visit HYPERLINK "http://www.insurance.va.gov"http://www.insurance.va.gov. Loss Claim and Mortgage: For guidance on VA home loans, filing a loss claim and mortgage payments, go to HYPERLINK "http://www.homeloans.va.gov"http://www.homeloans.va.gov Veterans Life Insurance: For Veterans Group Life Insurance, call 1-800-419-1473 or visit  HYPERLINK "http://www.insurance.va.gov/" http://www.insurance.va.gov/. Service Members Life Insurance: For Service Members Group Life Insurance, call 1-800-419-1473 or visit  HYPERLINK "http://www.insurance.va.gov/" http://www.insurance.va.gov/. Lost Bank Records and ATM Cards: The Federal Deposit Insurance Corporation (FDIC) has a consumer hotline set up for this crisis and is working cooperatively with all of the state and federal banking agencies and other organizations to determine the status of the financial institutions located in the affected areas. They are developing information and providing links to answer your questions about your banksincluding information regarding how to proceed if you have lost your photo ID and/or ATM card. Additionally, you can contact them to determine which banks are open and what services are available. Call toll free 1-877-ASK-FDIC (1-877-275-3342). Open 24 hours a day, 7 days a week or visit www.fdic.gov/news/katrina/index.html or  HYPERLINK "http://www.fdic.gov/hurricane/index.html" www.fdic.gov/hurricane/index.html. Contact the Office of the Comptroller of the Currency (OCC) for questions about your national bank, call toll free at 800-613-6743 Monday-Thursday 9-4 CDT, Friday 9-3 CDT, or send an email to  HYPERLINK "mailto:Customer.Assistance@occ.treas.gov" customer.assistance@occ.treas.gov. A national bank is one that has the word national or NA or national association as part of its legal name. The Web site is  HYPERLINK "http://www.occ.treas.gov" www.occ.treas.gov. Insurance Claims: The American Insurance Association can provide a list of insurance companies, which are listed at  HYPERLINK "http://www.aiadc.org/AIAdotNet/" www.aiadc.org/AIAdotNet/. Click on insurance claim contact information under State. Flood Insurance: The Federal Emergency Management Agency (FEMA) provides information on the National Flood Insurance Program. Call toll-free 1-800-638-6620 to file a claim or for program information. Available in English and Spanish, 8 AM to 8 PM EDT Monday - Friday:  HYPERLINK "http://www.floodsmart.gov" www.floodsmart.gov. Finding People/Family Reunification /Pets Families and loved ones can be reunited through a number of government, private, and charitable organizations. Adults: The following organizations can assist with locating missing adults. National Center for Missing Adults: Please visit  HYPERLINK "http://www.theyaremissed.org/ncma/index.php" http://www.theyaremissed.org/ncma/index.php or call 1-888-544-5475. National Next of Kin Registry: Please visit  HYPERLINK "http://nokr.org/nok/restricted/home.htm" http://nokr.org/nok/restricted/home.htm or call 1-800-915-5413 Children: The U.S. Department of Justice (DOJ) is working with the National Center for Missing and Exploited Children. View photos of children looking for their parents and see photos of missing children. If you have or need any information, call 1-888-544-5475.  HYPERLINK "http://www.missingkids.com/missingkids/servlet/PageServlet?LanguageCountry=en_US&PageId=2077" http://www.missingkids.com/missingkids/servlet/PageServlet?LanguageCountry=en_US&PageId=2077 Deceased: Concerned relatives, who are unable to find a missing loved one and fear the worst, should call 1-866-326-9393. Family members can call toll-free 24 hours a day, 7 days a week. This number is specifically for those concerned that a loved one may be deceased. Please visit  HYPERLINK "http://www.fema.gov/news/newsrelease.fema?id=19119" http://www.fema.gov/news/newsrelease.fema?id=19119 Locating someone who was reported safe or registering yourself as safe: The American Red Cross (ARC) allows you to locate all evacuees who have reported in safe, or register yourself. Those without Internet access can call the toll-free hot line 1 877-LOVED-1S (1-877-568-3317). Due to the extent of damage and number of people displaced, concerned friends and family members are encouraged to visit the site daily to consult the list, as it will be updated continuously.  HYPERLINK "http://www.katrinasafe.com/" http://www.katrinasafe.com/. Pets: If you are looking for your pets please contact the following groups. Humane Society: Please visit  HYPERLINK "http://www.hsus.org/" http://www.hsus.org/ or call 1-800-HUMANE1. E-mails can be sent to  HYPERLINK "mailto:katrina@petfinder.com" katrina@petfinder.com. Pet Finder: Please visit  HYPERLINK "http://www.petfinder.com/disaster/index.html" http://www.petfinder.com/disaster/index.html or http:/  HYPERLINK "http://www.petfinder.org" www.petfinder.org, or call 1-520-321-1606. Food The following resources will help determine availability of food assistance including food stamps for hurricane victims. Food Stamps: For information on the USDA Food Stamp Program, please contact the following state offices for additional assistance. Alabama: 334-242-1700 Louisiana: 225-342-2541 Mississippi: 1-800-948-3050 Florida: 1-800-342-9274 Texas: 1-877-556-2200 Food Safety: Call 1-888-MPHotline (1-888-674-6854) with food safety questions. Available in English and Spanish, from 9 AM to 4 PM EDT, Monday through Friday:  HYPERLINK "http://www.fsis.usda.gov/Food_Safety_Education/USDA_Meat_&_Poultry_Hotline/index.asp" http://www.fsis.usda.gov/Food_Safety_Education/USDA_Meat_&_Poultry_Hotline/index.asp Health and Safety The following resources will provide guidance on health and safety concerns. Comprehensive health & safety information: The Department of Health and Human Services Center for Disease Control and Prevention provides emergency preparedness and response, health and safety issues/tips, and news related to health, call 1-800-CDC-INFO (1-800-232-4636), or visit  HYPERLINK "http://www.bt.cdc.gov/disasters/hurricanes/" www.bt.cdc.gov/disasters/hurricanes/ and  HYPERLINK "http://www.bt.cdc.gov/disasters/hurricanes/katrina/affectedpersons.asp" http://www.bt.cdc.gov/disasters/hurricanes/katrina/affectedpersons.asp At the Departments Health and Social Assistance, locate cash, social security, medical, Medicare, Medicaid, veterans benefits, death benefits, prescription, crisis counseling, unemployment resources, and children services. Information can be found at  HYPERLINK "http://www.hhs.gov/katrina/benefits.html" http://www.hhs.gov/katrina/benefits.html. Mental Health Resources: For information on mental health resources available, please visit the Health and Safety in Hurricane Recovery information page at  HYPERLINK "http://www.bt.cdc.gov/disasters/hurricanes/index.asp" www.bt.cdc.gov/disasters/hurricanes/index.asp. Alabama:  HYPERLINK "http://www.mh.state.al.us/" Alabama Department of Mental Health and Mental Retardation or call 1-800-367-0955. Louisiana: Contact the  HYPERLINK "http://www.dss.state.la.us/" Department of Social Services or call them at 1 (888) 524-3578. Some local agency telephone numbers include: Alexandria: 1 (800) 841-5778 Baton Rouge: 1 (800) 349-1372 Houma/Thibodaus: 1 (800)349-1372 Lafayette: 1 (800) 901-3210 Shreveport: 1 (800) 841-5776 Monroe: 1 (866) 280-7287 Slidell/Hammond: 1 (866) 280-7724 Lake Charles: 1 (866) 280-2711 The National Mental Health Institute provides a general checklist of signs of stress at  HYPERLINK "http://www.mentalhealth.samhsa.gov/publications/allpubs/KEN-01-0097/default.asp" http://www.mentalhealth.samhsa.gov/publications/allpubs/KEN-01-0097/default.asp. Counseling Services: Contact Military OneSource for military members or families in need of counseling services or Red Cross Armed Forces Emergency Service Centers, call toll free at 1-800342-9647. Available 24 hours a day, 7 days a week, English only.  HYPERLINK "http://www.militaryonesource.com/" http://www.militaryonesource.com Call 1-800-273-TALK (1-800-273-8255), TTY 1-800-799-4889, if you or a loved one are in emotional distress or suicidal in the aftermath of Hurricane Katrina. You will speak to trained staff who will give you immediate access to local resources, referrals and expertise. Available 24 hours a day, 7 days a week. This site is operated by the Department of Health and Human Services, Health and Safety Hot Lines:  HYPERLINK "http://www.suicidepreventionlifeline.org/" http://www.suicidepreventionlifeline.org/ Disabilities: Basic information is available at the Department of Health & Human Services at  HYPERLINK "http://www.hhs.gov/katrina/survivors.html#other" http://www.hhs.gov/katrina/survivors.html#other. To obtain referrals to Independent Living Facilities for Disabled Persons who have relocated to Texas, Mississippi, and Louisiana, and to obtain information regarding needs for special medical equipment or supplies, contact the  HYPERLINK "http://www.ilru.org/" http://www.ilru.org/ or call 1 (800) 949-4232. Louisiana Disability Information Resource:  HYPERLINK "http://www.katrina-la.net/" http://www.katrina-la.net/ Mississippi Coalition for Citizens with Disabilities:  HYPERLINK "http://www.mscoalition.com/" http://www.mscoalition.com/ Veterans Assistance: For Veterans assistance, refer to  HYPERLINK "http://www.va.gov" www.va.gov and for status on VA patients from the Texas and Louisiana area, call 1-800-507-4571. Health Care Providers: For information on Louisiana health care provider/patient tracking, please visit  HYPERLINK "http://www.lahospitals.org/" http://www.lahospitals.org/  HYPERLINK "http://www.firstgov.gov/external/external.jsp?url=http://www.lhaonline.org/" \o "Patients Evacuated from Louisiana Hospitals" Patients Evacuated from Louisiana Hospitals: The Louisiana Hospital Association provides access to an online database to locate patients who were evacuated from hospitals in New Orleans or surrounding areas. Web site is  HYPERLINK "http://www.lahospitals.net/" http://www.lahospitals.net/  HYPERLINK "http://www.firstgov.gov/external/external.jsp?url=http://www.lnha.org/katrina/default.asp" \o "Louisiana Nursing Home Evacuee Information" Louisiana Nursing Home Evacuee Information: The Louisiana Nursing Home Association provides a search for nursing home residents. Includes names of evacuated residents, the nursing facilities they came from, the host facility where they are now and its phone number. Or you can call 1-225-927-5642.  HYPERLINK "http://www.lnha.org/katrina/default.asp" http://www.lnha.org/katrina/default.asp. Housing The following information pertains to the financial aspects of housing. Temporary Housing Assistance: Temporary housing is addressed as part of the basic FEMA application for disaster assistance. Temporary housing is available for renters and owners. American Red Cross and FEMA: The American Red Cross, in cooperation with FEMA, has extended its temporary housing assistance program for an additional 30 days. Evacuees residing in hotels who are in need of (continued) temporary housing assistance should contact hotel front desk staff to arrange to extend their stay, if space is available. Evacuees will be asked for evidence of their pre-disaster address, which must be in a ZIP code presidentially declared as a disaster area. Change of Address: To change your address if you were relocated because of Hurricane Katrina, or to get information about your mail, please visit  HYPERLINK "https://moversguide.usps.com/mgservice/ECOA" https://moversguide.usps.com/mgservice/ECOA or call 1-800-ASK-USPS or 1-(800) 275-8777. All people who are registered with FEMA or the American Red Cross and have been housed in shelters need to use the shelter address listed as their current mailing address. This is extremely important for tracking and providing assistance to sheltered applicants. Housing Loans: U.S. Housing and Urban Development (HUD) and the U.S. Department of Agriculture (USDA) are working to assist those displaced by the hurricane. Please visit the following Web sites for additional information. Louisiana: 1-888-297-8685 Mississippi: Alabama: Texas: Florida: HUDs information to all citizens on Emergency Katrina Housing Programs is at  HYPERLINK "http://www.hud.gov/news/katrina05response.cfm" http://www.hud.gov/news/katrina05response.cfm You can call their service center for expedited processing at 1-888-297-8685 7am-7 pm, Monday-Saturday. Emergency Katrina Housing Programs, USDA: The Housing Hot Line: 1-800-414-1226 is for USDA housing loan borrowers, USDA rental housing residents, and other displaced persons. USDAs rural development program for farms and farmers is accessed through FEMA. Home Repair & Personal Property Replacement Your application for FEMAs disaster assistance will address your need for home repair and personal property replacement that has not been satisfied by your personal insurance. Legal Assistance The following Web sites and telephone numbers provide information on lawyers, including those who provide reduced fee or pro bono services. Find a Lawyer: To find a lawyer, contact the American Bar Association. Alabama: 1-800-354-6154 Louisiana: 1-800-310-7029 Mississippi:  HYPERLINK "http://www.abanet.org/" www.abanet.org. Texas: 1-800-504-7030 or  HYPERLINK "http://www.texasbar.com" www.texasbar.com Legal services can be costly and difficult to locate in time of need. The ABA has an extensive Pro Bono network and lawyer referral service to assist victims seeking legal advice and services.  HYPERLINK "http://www.abanet.org/katrina/probono.html" http://www.abanet.org/katrina/probono.html Web sites with additional Legal Assistance: Legal Services Corporation:  HYPERLINK "http://www.lsc.gov" www.lsc.gov Law Help:  HYPERLINK "http://www.lawhelp.org" www.lawhelp.org The National Center for Victims of Crime provides information and resources for victims of crime and service providers, call toll free at 1-800-FYI CALL (800-394-2255): 8:30 am - 8:30 pm EDT.  HYPERLINK "http://www.ncvc.org/ncvc/main.aspx?dbID=DB_HurricaneKatrinaCrimeVictimAssistance139" http://www.ncvc.org/ncvc/main.aspx?dbID=DB_HurricaneKatrinaCrimeVictimAssistance139 Legal Assistance for Active/Non-Active Military: Army:  HYPERLINK "http://www.jagc.army.mil/Legal" http://www.jagc.army.mil/Legal Marine Corps:  HYPERLINK "http://sja.hqmc.usmc.mil/jal/default.htm" http://sja.hqmc.usmc.mil/jal/default.htm Navy:  HYPERLINK "http://www.jag.navy.mil/html/Code16Home.htm" http://www.jag.navy.mil/html/Code16Home.htm Air Force:  HYPERLINK "http://legalassistance.law.af.mil/" http://legalassistance.law.af.mil/ Mental Health The following information is provided to guide you on mental health needs. Counseling Services: Contact Military OneSource for military members or families in need of counseling services or Red Cross Armed Forces Emergency Service Centers, call toll free at 1-800342-9647. Available 24 hours a day, 7 days a week. English only.  HYPERLINK "http://www.militaryonesource.com/" http://www.militaryonesource.com Call 1-800-273-TALK (1-800-273-8255), TTY 1-800-799-4889, if you or a loved one are in emotional distress or suicidal in the aftermath of Hurricane Katrina. You will speak to trained staff who will give you immediate access to local resources, referrals and expertise. Available 24 hours a day, 7 days a week. This site is operated by the Department of Health and Human Services, Health and Safety Hot Lines:  HYPERLINK "http://www.suicidepreventionlifeline.org/" http://www.suicidepreventionlifeline.org/ Transportation Automobile replacement: Contact your private insurance company first. Then FEMA may be able to assist. Vital Records The following sources can help replace lost records. Social Security Cards/Medicare Cards: The Social Security Administration is doing everything it can to ensure that monthly payments get to beneficiaries affected by Hurricane Katrina and that applications for benefits will continue to be processed. Please pick one of the links below for more information. Please visit  HYPERLINK "http://www.socialsecurity.gov/emergency/" http://www.socialsecurity.gov/emergency/ or call 1-800-772-1213. Currency: The Treasury Department will exchange mutilated or damaged U.S. currency. Visit the following Web site for more information:  HYPERLINK "http://www.bep.treas.gov/section.cfm/8/39" www.bep.treas.gov/section.cfm/8/39. Drivers License/Identification Card/Vehicle Registration: To get or replace your driver's license and register your car, call 1-877-DMV-LINE or visit  HYPERLINK "http://www.firstgov.gov/Topics/Motor_Vehicles.shtml" http://www.firstgov.gov/Topics/Motor_Vehicles.shtml Louisiana:  HYPERLINK "http://www.dps.state.la.us/omv/katrina.html" http://www.dps.state.la.us/omv/katrina.html Passport Records: To replace a passport lost or stolen in the U.S., please visit  HYPERLINK "http://travel.state.gov/passport/lost/us/us_848.html" http://travel.state.gov/passport/lost/us/us_848.html or call (202) 955-0430. Federal Civilian Personnel and Military Records: Hurricane Katrina survivors can request expedited copies of federal civilian personnel records by visiting  HYPERLINK "http://www.archives.gov/st-louis/katrina.html" http://www.archives.gov/st-louis/katrina.html or calling 1-866-272-6272 press 4 Document Restoration: The National Archives offers information on how to care for your flood damaged photos, books, papers and more. Please visit  HYPERLINK "http://www.archives.gov/preservation/disaster-response/guidelines.html or call 1-866-272-6272" http://www.archives.gov/preservation/disaster-response/guidelines.html or call 1-866-272-6272. Immigration Documents: To replace your lost or destroyed U.S. Citizenship and Immigration Services documents, such as your permanent resident card (green card), employment authorization, re-entry permit, certificate of citizenship and more, please visit  HYPERLINK "http://uscis.gov/graphics/fieldoffices/neworleans/aboutus.htm" http://uscis.gov/graphics/fieldoffices/neworleans/aboutus.htm. Bank Records: The Federal Deposit Insurance Corporation is working cooperatively with all of the state and federal banking agencies and other organizations to determine the status of the financial institutions located in the affected areas. Please call 1-877-ASK-FDIC (1-877-275-3342) or visit  HYPERLINK "http://www.fdic.gov/hurricane/index.html" http://www.fdic.gov/hurricane/index.html. Tax Information: To find out about tax relief, get a copy of your tax return transcript and receive a disaster tax loss kit. Please call 1-866-562-5227, available from 7AM to 10PM Monday through Friday, or visit  HYPERLINK "http://www.irs.gov/newsroom/article/0,,id=147085,00.html" http://www.irs.gov/newsroom/article/0,,id=147085,00.html. Appendix A: Federal Agencies Contact Information The following contacts represent some of the agencies and groups that can provide assistance or guidance to those affected by Hurricanes Katrina and Rita. American Bar Association (ABA) To find legal information for victims and lawyers  HYPERLINK "http://www.abanet.org/home.html" http://www.abanet.org/home.html 1-800-285-2221 American Red Cross (ARC) To find information on shelters, food, or water www.redcross.org 1-800-975-7585 First Gov To find general information on the U.S. government  HYPERLINK "http://www.firstgov.gov/" http://www.firstgov.gov 1-800-333-4636 Federal Deposit Insurance Corporation (FDIC) To find information for consumers, insurers, and bankers  HYPERLINK "http://www.fdic.gov/" http://www.fdic.gov/ 1-877-275-3342 National Credit Union Administration (NCUA) To find information for credit unions and credit union members  HYPERLINK "http://www.ncua.gov/" http://www.ncua.gov/ 703-518-6300 The White House Hurricane relief efforts from the white house  HYPERLINK "http://www.whitehouse.gov/" http://www.whitehouse.gov/ 202-456-1414 USA Freedom Corps To find information on volunteer opportunities  HYPERLINK "http://www.usafreedomcorps.gov/" http://www.usafreedomcorps.gov/ 1-877-872-2677 U. S. Department of Agriculture (USDA) To find information for food and water  HYPERLINK "http://www.usda.gov/" http://www.usda.gov/ U. S. Department of Commerce (DOC) To find information trade, jobs, and science and technology http://www.commerce.gov/ 1-888-4USADOC U.S. Department of Defense (DOD) To find information on military support  HYPERLINK "http://www.defenselink.mil/" http://www.defenselink.mil/ 703-545-6700 U.S. Department of Education To find information on education  HYPERLINK "http://www.ed.gov/" http://www.ed.gov/ 1-800-872-5327 U.S. Department of Health and Human Services (HHS) To find information on public health and safety  HYPERLINK "http://www.hhs.gov/" http://www.hhs.gov/ 1-877-696-6775 Center for Disease Control and Prevention (CDC) To find information on disease control and prevention http://www.cdc.gov/ 1-800-311-3435 U.S. Department of Homeland Security (DHS) To find information on protection  HYPERLINK "http://www.dhs.gov/dhspublic/" http://www.dhs.gov/dhspublic/ 202-282-8000 Federal Emergency Management Agency (FEMA) To find information on emergency response and recovery  HYPERLINK "http://www.fema.gov/" http://www.fema.gov/ 1-800-621-FEMA U.S. Department of Housing and Urban Development (HUD) To find information on housing resources and HUD information  HYPERLINK "http://www.hud.gov/" http://www.hud.gov/ 202-708-1112 U.S. Department of the Interior (DOI) To find information on natural resources  HYPERLINK "http://www.doi.gov/" http://www.doi.gov/ 202-208-3100 U.S. Department of Justice (DOJ) To find information on law enforcement http://www.usdoj.gov/ 202-514-2000 U.S. Department of Labor (DOL) To find information on income support and jobs  HYPERLINK "http://www.dol.gov/" http://www.dol.gov/ 1-866-487-2365 U.S. Department of Transportation (DOT) To find information on national transportation systems  HYPERLINK "http://www.dot.gov/" http://www.dot.gov/ 202-366-4000 U.S. Department of Treasury To find information on monetary functions  HYPERLINK "http://www.treas.gov/" http://www.treas.gov/ 202-622-2000 Office of Thrift Supervision To find information for consumers and bankers  HYPERLINK "http://www.ots.treas.gov/" http://www.ots.treas.gov/ 202-906-6000 Office of the Comptroller of the Currency (OCC) To find information for consumers and bankers http://www.occ.treas.gov/ Internal Revenue Service (IRS) To find information on tax relief and forms  HYPERLINK "http://www.irs.gov/" http://www.irs.gov/ 1-866-562-5227 U.S. Postal Services (USPS) To find general information on national mail service updates  HYPERLINK "http://www.usps.com/" http://www.usps.com/ 1-800-ASK-USPS or 1-800-275-8777 U.S. Department of Veteran Affairs To find information for veterans and employees  HYPERLINK "http://www.va.gov/" http://www.va.gov/ 1-800-827-1000 U.S. Environmental Protection Agency (EPA) To find information on petroleum and hazardous materials cleanup and oversight  HYPERLINK "http://www.epa.gov/" http://www.epa.gov 202-272-0167 Appendix B: State Contact Information Another key source of information is your home states Web site: StateWeb sitePhone NumberAlabama HYPERLINK "http://www.alabama.gov" http://www.alabama.gov1-866-353-3468Louisiana HYPERLINK "http://www.louisiana.gov/wps/portal/" http://www.louisiana.gov/wps/portal/Mississippi HYPERLINK "http://www.mississippi.gov" http://www.mississippi.gov1-601-359-3100Texas HYPERLINK "http://www.state.tx.us/" http://www.state.tx.us/ StateWeb sitePhone NumberAlaska HYPERLINK "http://www.state.ak.us" http://www.state.ak.us1-907-465-3500Arizona HYPERLINK "http://az.gov/webapp/portal/" http://az.gov/webapp/portal/Arkansas HYPERLINK "http://www.state.ar.us/" http://www.state.ar.us/California HYPERLINK "http://www.ca.gov/state/portal/myca_homepage.jsp" http://www.ca.gov/state/portal/myca_homepage.jspColorado HYPERLINK "http://www.colorado.gov/" http://www.colorado.gov/Connecticut HYPERLINK "http://www.ct.gov/" http://www.ct.gov/District of Columbia HYPERLINK "http://www.dc.gov/" http://www.dc.gov/Delaware HYPERLINK "http://www.delaware.gov/" http://www.delaware.gov/Florida HYPERLINK "http://www.myflorida.com/" http://www.myflorida.com/Georgia HYPERLINK "http://www.georgia.gov" http://www.georgia.govHawaii HYPERLINK "http://pahoehoe.ehawaii.gov/portal/" http://pahoehoe.ehawaii.gov/portal/Idaho HYPERLINK "http://www.accessidaho.org/" http://www.accessidaho.org/Illinois HYPERLINK "http://www.illinois.gov/" http://www.illinois.gov/Indiana HYPERLINK "http://www.in.gov/" http://www.in.gov/Iowa HYPERLINK "http://www.iowa.gov/state/main/index.html" http://www.iowa.gov/state/main/index.htmlKansas HYPERLINK "http://www.accesskansas.org/" http://www.accesskansas.org/Kentucky  HYPERLINK "http://kentucky.gov/" http://kentucky.gov/Maine HYPERLINK "http://www.state.me.us/" http://www.state.me.us/Maryland HYPERLINK "http://www.maryland.gov/" http://www.maryland.gov/Massachusetts HYPERLINK "http://www.mass.gov" http://www.mass.govMichigan HYPERLINK "http://www.michigan.gov/" http://www.michigan.gov/Minnesota HYPERLINK "http://www.state.mn.us" http://www.state.mn.usMissouri HYPERLINK "http://www.state.mo.us/" http://www.state.mo.us/Montana HYPERLINK "http://www.discoveringmontana.com" http://www.discoveringmontana.comNebraska HYPERLINK "http://www.nebraska.gov/index.phtml?section=nol" http://www.nebraska.gov/index.phtml?section=nolNevada HYPERLINK "http://www.nv.gov/" http://www.nv.gov/New Hampshire HYPERLINK "http://www.state.nh.us/" http://www.state.nh.us/New Jersey HYPERLINK "http://www.state.nj.us/" http://www.state.nj.us/New Mexico HYPERLINK "http://www.state.nm.us/" http://www.state.nm.us/New York HYPERLINK "http://www.state.ny.us/" http://www.state.ny.us/North Carolina HYPERLINK "http://www.ncgov.com/" http://www.ncgov.com/North Dakota HYPERLINK "http://www.nd.gov/" http://www.nd.gov/Ohio HYPERLINK "http://ohio.gov/index.stm" http://ohio.gov/index.stmOklahoma HYPERLINK "http://www.ok.gov/" http://www.ok.gov/StateWeb sitePhone NumberOregon HYPERLINK "http://www.oregon.gov/" http://www.oregon.gov/Pennsylvania HYPERLINK "http://www.state.pa.us/" http://www.state.pa.us/Rhode Island HYPERLINK "http://www.ri.gov" http://www.ri.govSouth Carolina HYPERLINK "http://www.myscgov.com/" http://www.myscgov.com/South Dakota HYPERLINK "http://www.state.sd.us/" http://www.state.sd.us/Tennessee HYPERLINK "http://www.tennesseeanytime.org/" http://www.tennesseeanytime.org/Utah HYPERLINK "http://www.utah.gov/" http://www.utah.gov/Vermont  HYPERLINK "http://vermont.gov/" http://vermont.gov/Virginia HYPERLINK "http://www.virginia.gov" http://www.virginia.govWashington HYPERLINK "http://access.wa.gov/" http://access.wa.gov/West Virginia HYPERLINK "http://www.wv.gov/" http://www.wv.gov/Wisconsin  HYPERLINK "http://www.wisconsin.gov" http://www.wisconsin.gov1-608-266-1212Wyoming HYPERLINK "http://wyoming.gov/" http://wyoming.gov/1-307-777-7434 Other Available Assistance Guides     October 2, 2005 Next Edition Tentative Release date: 10/07/05 Send additions, corrections, suggestions and comments to ESF-06-Mass-Care.dhs.gov October 2, 2005 Next 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