ࡱ> @B?  bjbj %4jjZl8888p |"4HHHBf"$# %"||"HH4"vHHL..H !!t8v..T"0".&lv&.SAMPLE WRITTEN CLIENT SATISFACTION SURVEY Please answer each of the following questions by checking the appropriate column that corresponds to your impression of the level of our service. Please give us your opinions on:  (1) Excellent (2) Good (3) Needs Improvement (4) Unacceptable (5) Don=t Know 1. The explanation you received of the legal principles or facts involved in your case.      2. The explanation you received of the fees to be charged and how our fees are determined.      3. Your access to the lawyer for questions or status reports on the progress of your case.      4. The lawyers effort at returning your telephone calls.      5. The amount of attention devoted to your case.      6. The outcome or result of your case.      7. Your confidence in the lawyers ability to represent your interests in the case.      8. The way you were treated by our support staff.      9. The value of the services you received as compared to the total cost.      10. If you have given us a grade of 3 or 4 in any of the areas above, please tell us below what we should have done to create a higher level of satisfaction for you: 11. Were there other aspects of our representation or our firm, which particularly pleased you? 12. Would you feel comfortable referring friends or family to our firm? If not, why not? 13. OPTIONAL: Name: ___________________________________________________________ [If you would like us to follow-up with you about any particular issue, please be certain to identify yourself]. Thank you for taking the time to complete this questionnaire. PAGE  Page  PAGE 1 of  NUMPAGES 1 0000014 Written Client Satisfaction Survey *,?eh'4DQCDJ L j   ɾ߷߷߷߷߷߷߷߷߷߷߷淰0JmHnHu0J j0JU OJQJaJOJQJaJmH sH CJOJQJaJmH sH CJOJQJaJ CJOJQJCJOJQJaJ5CJOJQJ\aJOJQJ6+,  0h$If 0h:$If d$If 0h] 0] 0 $ 0a$  +78CDQRY`f d$If 0h:$If 0h$If fghpgJJg9 0h:$If 0hh:$If]^h` d$If$$Ifxֈ^<"'>+88L,4 xajV$$Ifxֈ^<"'>+88L,4 xaj 0h:$If d$If ()*+,-./012 0h:$If 0hh:$If]^h` d$If 234pgJg9g 0h:$If 0hh:$If]^h` d$If$$Ifxֈ^<"'>+88L,4 xajV$$Ifxֈ^<"'>+88L,4 xaj d$If 0h:$If  0h:$If d$If 0hh:$If]^h` pgJg9g 0h:$If 0hh:$If]^h` d$If$$Ifxֈ^<"'>+88L,4 xajV$$Ifxֈ^<"'>+88L,4 xaj d$If 0h:$If EFGHIJKLMNO 0h:$If d$If 0hh:$If]^h` OPQpgJJg9 0h:$If 0hh:$If]^h` d$If$$Ifxֈ^<"'>+88L,4 xajV$$Ifxֈ^<"'>+88L,4 xaj 0h:$If d$If  0h:$If 0hh:$If]^h` d$If 89:;pTgJg9g 0h:$If 0hh:$If]^h` d$If$$Ifxֈ^<"'>+88L,4 xaj;<=>?@ABCV$$Ifxֈ^<"'>+88L,4 xaj d$If 0h:$IfCDK L i j     h]h&`#$ 0]^ 0]^` 0]#0P/ =!"#$% i@@@ Normal1$7$8$H$_HaJmH sH tH <A@< Default Paragraph Font4&@4 Footnote Reference,, Header  !, @, Footer  !&)@!& Page NumberD>@2D Title$ 0a$5CJ\aJ4+, +78CDQRY`fgh()*+,-./01234EFGHIJKLMNOPQ89:;<=>?@ABCDKLij0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0@0@0@0@0@0@0 0 YYY\ f2O;C   )+\!!@  @H 0(  0(  B S  ?\@BDPVXZ_ae?BDPUXZ_aekq7%0NT4 WorkstationJerry Sullenbergerjcripe;N:\Articles\0000014R Written Client Satisfaction Survey.docjcripeC:\Documents and Settings\jcripe\Application Data\Microsoft\Word\AutoRecovery save of 0000014R Written Client Satisfaction Survey.asdjcripeC:\Documents and Settings\jcripe\Application Data\Microsoft\Word\AutoRecovery save of 0000014R Written Client Satisfaction Survey.asdjcripeC:\Documents and Settings\jcripe\Application Data\Microsoft\Word\AutoRecovery save of 0000014R Written Client Satisfaction Survey.asdjcripeC:\Documents and Settings\jcripe\Application Data\Microsoft\Word\AutoRecovery save of 0000014R Written Client Satisfaction Survey.asd jhathaway;N:\Articles\0000014R Written Client Satisfaction Survey.docsbarger8J:\WWWServer\Michbar\DEVServer\PMRC\articles\0000014.doc7Qfg(*,.023EGIKMOP8:<>@BC@Comm_LJ5000 Series PCLNe04:winspoolHP LaserJet 5000 Series PCLComm_LJ5000 Series PCL4C odXXLetter DINU"4? Comm_LJ5000 Series PCL4C odXXLetter DINU"4? 7rG`@UnknownGz Times New Roman5Symbol3& z Arial9Garamond" h¡F¡F$&~  ! xxd3Q H"WRITTEN CLIENT SATISFACTION SURVEYNT4 WorkstationsbargerOh+'0 ,8 T ` l x#WRITTEN CLIENT SATISFACTION SURVEYsRITNT4 WorkstationT4 T4  Normal.dottsbarger2arMicrosoft Word 9.0S@~@ e @!@!~՜.+,0 hp  The Florida Bar  #WRITTEN CLIENT SATISFACTION SURVEY Title  !"#$%&'()*+,-.012345689:;<=>ARoot Entry F&!C1Table&WordDocument%4SummaryInformation(/DocumentSummaryInformation87CompObjjObjectPool&!&!  FMicrosoft Word Document MSWordDocWord.Document.89q