ࡱ> }~n @ bjbjqq )B8  l`V . ^6K+ez acccccc$BRaa`v@]J  @@-tL6=$0S rrl]]rIs~ ݚ$sssd.s.  EMBED Word.Picture.8  Forest Service Handbook national headquarters (wo) Washington, DC fsH 6509.14 - collection officer handbook chapter 10 - Collection Activities Amendment No.: 6509.14-2008-1 Effective Date: May 15, 2008 Duration: This amendment is effective until superseded or removed. Approved: jesse king Chief Financial Officer (CFO)Date Approved: 03/13/2008 Posting Instructions: Amendments are numbered consecutively by handbook number and calendar year. Post by document; remove the entire document and replace it with this amendment. Retain this transmittal as the first page(s) of this document. The last amendment to this handbook was Amendment No. 9. New Document 6509.14_1056 PagesSuperseded Document(s) by Issuance Number and Effective Date 100--1 thru 100--2 (Amendment 9, 09/1989) 120 thru 192 (Amendment 6, 04/1975)1 Page 15 Pages Digest: 10 - Reorganizes and recodes from 3-digit to 2-digit chapter and changes the chapter title from Federal Recreation Area Permits to Collection Activities. Also sets forth policy and procedure, responsibilities, and activities of collection officers. Table of Contents  TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc198528568" 11 - COLLECTION OFFICER  PAGEREF _Toc198528568 \h 4  HYPERLINK \l "_Toc198528569" 11.1 - Designating  PAGEREF _Toc198528569 \h 4  HYPERLINK \l "_Toc198528570" 11.2 - Files  PAGEREF _Toc198528570 \h 5  HYPERLINK \l "_Toc198528571" 11.3 - Auditing Plan/Checklist (FS-6500-253)  PAGEREF _Toc198528571 \h 5  HYPERLINK \l "_Toc198528572" 11.4 - Terminating Responsibilities  PAGEREF _Toc198528572 \h 6  HYPERLINK \l "_Toc198528573" 11.5 - Restrictions  PAGEREF _Toc198528573 \h 6  HYPERLINK \l "_Toc198528574" 11.6 - Training Requirements  PAGEREF _Toc198528574 \h 7  HYPERLINK \l "_Toc198528575" 12 - TYPES OF COLLECTIONS  PAGEREF _Toc198528575 \h 7  HYPERLINK \l "_Toc198528576" 12.1 - Recreation  PAGEREF _Toc198528576 \h 7  HYPERLINK \l "_Toc198528577" 12.2 - Timber  PAGEREF _Toc198528577 \h 9  HYPERLINK \l "_Toc198528578" 12.3 - Maps  PAGEREF _Toc198528578 \h 9  HYPERLINK \l "_Toc198528579" 12.4 - Cash  PAGEREF _Toc198528579 \h 10  HYPERLINK \l "_Toc198528580" 12.5 - Job Corps  PAGEREF _Toc198528580 \h 11  HYPERLINK \l "_Toc198528581" 12.6 - Working Capital Fund  PAGEREF _Toc198528581 \h 11  HYPERLINK \l "_Toc198528582" 12.7 - Interpretive Associations  PAGEREF _Toc198528582 \h 11  HYPERLINK \l "_Toc198528583" 12.8 - Other Activities  PAGEREF _Toc198528583 \h 12  HYPERLINK \l "_Toc198528584" 12.9 - Other Agencies  PAGEREF _Toc198528584 \h 13  HYPERLINK \l "_Toc198528585" 13 - METHODS OF COLLECTION  PAGEREF _Toc198528585 \h 13  HYPERLINK \l "_Toc198528586" 13.1 - Manual  PAGEREF _Toc198528586 \h 13  HYPERLINK \l "_Toc198528587" 13.2 - Plastic Cards  PAGEREF _Toc198528587 \h 13  HYPERLINK \l "_Toc198528588" 13.21 - Procedures  PAGEREF _Toc198528588 \h 13  HYPERLINK \l "_Toc198528589" 13.21a - Credit Card Refunds  PAGEREF _Toc198528589 \h 15  HYPERLINK \l "_Toc198528590" 13.21b - Batching  PAGEREF _Toc198528590 \h 15  HYPERLINK \l "_Toc198528591" 13.22 - Collections Clearinghouse (CCH)  PAGEREF _Toc198528591 \h 18  HYPERLINK \l "_Toc198528592" 13.22a - Lockbox Process  PAGEREF _Toc198528592 \h 19  HYPERLINK \l "_Toc198528593" 13.3 - Over-The-Counter Electronic Check Processing (Paper Check Conversion)  PAGEREF _Toc198528593 \h 20  HYPERLINK \l "_Toc198528594" 14 - COLLECTION OFFICER ACTIVITIES  PAGEREF _Toc198528594 \h 24  HYPERLINK \l "_Toc198528595" 14.1 - Receipt, Safeguarding, and Transfer of Collections  PAGEREF _Toc198528595 \h 24  HYPERLINK \l "_Toc198528596" 14.1a - Emergency Access to Safe  PAGEREF _Toc198528596 \h 25  HYPERLINK \l "_Toc198528597" 14.1b - Receipts Transferred to Another Collection Officer  PAGEREF _Toc198528597 \h 25  HYPERLINK \l "_Toc198528598" 14.2 - Tort/Trespass Claims and Remittance from Customers  PAGEREF _Toc198528598 \h 26  HYPERLINK \l "_Toc198528599" 14.3 - Check Acceptance  PAGEREF _Toc198528599 \h 27  HYPERLINK \l "_Toc198528600" 14.4 - Refusal to Accept Check as Payment  PAGEREF _Toc198528600 \h 28  HYPERLINK \l "_Toc198528601" 14.5 - Depositing Remittances (Frequency of Transmittal)  PAGEREF _Toc198528601 \h 28  HYPERLINK \l "_Toc198528602" 14.5a - Exceptions to Immediate Deposits  PAGEREF _Toc198528602 \h 29  HYPERLINK \l "_Toc198528603" 14.5b - Transmittal of Remittances to Lockbox  PAGEREF _Toc198528603 \h 30  HYPERLINK \l "_Toc198528604" 14.5c - Common Reasons Collections (LXs) Reject During Interface into FFIS  PAGEREF _Toc198528604 \h 30  HYPERLINK \l "_Toc198528605" 14.5d - Endorsing Checks Prior to Mailing to Lockbox  PAGEREF _Toc198528605 \h 31  HYPERLINK \l "_Toc198528606" 14.6 - Deposit of Foreign Remittances by CCH  PAGEREF _Toc198528606 \h 31  HYPERLINK \l "_Toc198528607" 14.6a - Maintaining Proper Records on Foreign Remittances  PAGEREF _Toc198528607 \h 35  HYPERLINK \l "_Toc198528608" 14.7 - Receipt, Safeguarding, and Transfer of Accountable Property  PAGEREF _Toc198528608 \h 35  HYPERLINK \l "_Toc198528609" 14.7a - Collection Officer Responsibilities Involving Transfers  PAGEREF _Toc198528609 \h 37  HYPERLINK \l "_Toc198528610" 14.7b - Transfer of Accountable Documents by Collection Officer  PAGEREF _Toc198528610 \h 37  HYPERLINK \l "_Toc198528611" 14.7c - Receipt of Accountable Documents by Collection Officer  PAGEREF _Toc198528611 \h 37  HYPERLINK \l "_Toc198528612" 15 - OPERATING PROCEDURES  PAGEREF _Toc198528612 \h 38  HYPERLINK \l "_Toc198528613" 15.1 - Sale of Accountable Documents  PAGEREF _Toc198528613 \h 38  HYPERLINK \l "_Toc198528614" 15.11 - Equipment and Supplies  PAGEREF _Toc198528614 \h 38  HYPERLINK \l "_Toc198528615" 15.12 - Accountable Documents  PAGEREF _Toc198528615 \h 38  HYPERLINK \l "_Toc198528616" 15.2 - Cash for Change-Making Purposes  PAGEREF _Toc198528616 \h 39  HYPERLINK \l "_Toc198528617" 15.3 - Accepting Payment/Non-Negotiable Checks  PAGEREF _Toc198528617 \h 39  HYPERLINK \l "_Toc198528618" 15.3a - Request for Payment for Non-negotiable Checks  PAGEREF _Toc198528618 \h 39  HYPERLINK \l "_Toc198528619" 15.3b - Over-the-Counter Sale Activities  PAGEREF _Toc198528619 \h 42  HYPERLINK \l "_Toc198528620" 15.3c - Converting Collected Currency and Coin for Mailing to Lockbox and Financial Institution Conversion Requirements  PAGEREF _Toc198528620 \h 42  HYPERLINK \l "_Toc198528621" 15.4 - Entering Remittance Information on Collection Register  PAGEREF _Toc198528621 \h 42  HYPERLINK \l "_Toc198528622" 15.5 - Refunds and Exchanges  PAGEREF _Toc198528622 \h 43  HYPERLINK \l "_Toc198528623" 15.6 - Examinations and Internal Reviews  PAGEREF _Toc198528623 \h 44  HYPERLINK \l "_Toc198528624" 15.61 - Safeguards and Independent Checking  PAGEREF _Toc198528624 \h 45  HYPERLINK \l "_Toc198528625" 15.62 - Interpretive Association Collections  PAGEREF _Toc198528625 \h 46  HYPERLINK \l "_Toc198528626" 15.63 - Cash Register Guidelines  PAGEREF _Toc198528626 \h 46  HYPERLINK \l "_Toc198528627" 15.64 - Review Frequencies for Resources  PAGEREF _Toc198528627 \h 48  HYPERLINK \l "_Toc198528628" 15.65 - Campground Fees  PAGEREF _Toc198528628 \h 48  HYPERLINK \l "_Toc198528629" 15.66 - Mess Hall Operations  PAGEREF _Toc198528629 \h 48  HYPERLINK \l "_Toc198528630" 15.7 - Tracking Billing Documents in Foundation Financial Information System (FFIS)  PAGEREF _Toc198528630 \h 48  HYPERLINK \l "_Toc198528631" 15.71 - Tables Used to Track a Bill  PAGEREF _Toc198528631 \h 48  HYPERLINK \l "_Toc198528632" 15.72 - Accounts Receivable Report  PAGEREF _Toc198528632 \h 50  HYPERLINK \l "_Toc198528633" 15.8 - Forms  PAGEREF _Toc198528633 \h 50  HYPERLINK \l "_Toc198528634" 15.81 - Recreation  PAGEREF _Toc198528634 \h 50  HYPERLINK \l "_Toc198528635" 15.82 - Timber  PAGEREF _Toc198528635 \h 51  HYPERLINK \l "_Toc198528636" 16 - Lost, Missing, Stolen, or Voided Documents or Collections  PAGEREF _Toc198528636 \h 52  HYPERLINK \l "_Toc198528637" 16.1 - Voided Accountable Documents  PAGEREF _Toc198528637 \h 52  HYPERLINK \l "_Toc198528638" 16.11 - Voided Tickets  PAGEREF _Toc198528638 \h 52  HYPERLINK \l "_Toc198528639" 16.12 - Voided Accountable Documents  PAGEREF _Toc198528639 \h 52  HYPERLINK \l "_Toc198528640" 16.13 - Lost, Destroyed or Mutilated Monetary Instruments  PAGEREF _Toc198528640 \h 52  HYPERLINK \l "_Toc198528641" 16.14 - Subsequent Recovery of Initial Remittance  PAGEREF _Toc198528641 \h 55  HYPERLINK \l "_Toc198528642" 16.15 - Lost or Missing Accountable Documents  PAGEREF _Toc198528642 \h 55  HYPERLINK \l "_Toc198528643" 16.16 - Uncollectible Remittances  PAGEREF _Toc198528643 \h 55  11 - COLLECTION OFFICER This section provides instructions to line officers and their designees regarding the following: 1. Who may or may not serve as a collection officer (collection officer designation). 2. Collection officers daily records (files). 3. Collection officer audit plan or checklist. 4. Collection officers termination as well as training requirements. 11.1 - Designating 1. All designated collection officers may sell interpretative materials and collect cash payments on behalf of an interpretive association. These functions are incidental to the agency, supporting only the non-federal interpretive association. 2. Designated collection officers, volunteers, and hosted participants, formerly Senior Community Service Employment Program (SCSEP) enrollees, can perform collection duties; however, volunteers shall be bonded in order for them to be designated as collection officers. Designated collection officers need not be government employees. According to Office of Management and Budget Circular No. A-76, collection of established fees shall not be considered an inherent governmental function. Collection of established fees need not be performed only by government employees (Comptroller General Decision, March 25, 1985, file # B-207731). 3. Forest Service must use appropriated funds to purchase required surety bond for volunteers engaged in the sale of permits or the collection of fees. Hosted participants (formerly SCSEP enrollees) and other contractors shall provide their own surety bond. 4. Regardless of status, all designated collection officers shall be provided with appropriate training. The first step in designating collection officers is to complete form FS-6500-248, Designation of Collection Officer, available from the following agency form website:  HYPERLINK "http://fsweb.wo.fs.fed.us/im/forms/fs_forms/index.htm" http://fsweb.wo.fs.fed.us/im/forms/fs_forms/index.htm. The approving signature of a unit line officer (authorized official) is required on the form to designate the person as a collection officer. Once this form is signed by the unit line officer (authorized official), the original is given to the designated collection officer. Maintain a copy in the administrative units headquarters folder/file, as well as in the collection officers. 11.2 - Files Each collection officer shall maintain a file containing the following items: All AD forms can be downloaded from this Weblink:  HYPERLINK "http://www.ocio.usda.gov/forms/ocio_forms.html" http://www.ocio.usda.gov/forms/ocio_forms.html And all FS forms can be downloaded from this Weblink:  HYPERLINK "http://fsweb.wo.fs.fed.us/im/forms/fs_forms/index.htm" http://fsweb.wo.fs.fed.us/im/forms/fs_forms/index.htm 1. The bill for collection with paid date and the copies being held pending receipt of the paid copy. 2. Applicable form AD-0107, Report of Transfer or other Disposition or Construction of Property, involving transfers of accountable documents or cash. 3. Applicable approved form AD-0112, Report of Unserviceable, Lost, or Damaged Property. 4. Approved form FS 6500-248, Designation of Collection Officer. 5. Copies of all audit reports (form FS-6500-253) or interim written audit results. Audit requirements for collection officers are in the Finance and Accounting Handbook (6509.11k, section 31.11). 6. All correspondence involving collection officer activities. 7. All cash register tapes documenting sales or completed Collection Officer's Registers check register, and/or form FS-6500-75, Collection Officers Register, must be retained in the collection officers file for use during collection officers audits. 8. Other documents necessary to provide an audit trail of all collection activities. Retain the above documents until all necessary audits have been performed. See FSH 6509.11k, section 31.11, for audit activities and frequency of audits by type of collection. 9. The above documents must be retained in the collection officers file for use during collection officer review. For additional information on records retention, see Records Management Handbook FSH 6209.11, 41 part 09, section 6530. All collection officers correspondence shall be retained for 5 years and than disposed. For disposition instructions, see FSH 6209.11 chapter 30. 11.3 - Auditing Plan/Checklist (FS-6500-253) The unit budget officer or the designated person shall follow the instructions in form FS-6500-253, Collection Officer Audit Check List Form when performing collection officer audit. Audit items must not be altered or omitted. 11.4 - Terminating Responsibilities When collection officer responsibilities are terminated by the line officer or upon resignation of a collection officer, or end of a recreation season, the collection officer shall perform the following actions: See section 11.2 for Web links to download FS and AD forms. 1. Transmit all sales receipts on hand to the lockbox bank in accordance with established policy and procedures. 2. Return all accountable documents to the issuing office or accountable officer, as appropriate. 3. Return any cash advances to imprest fund cashier at the location from where the advance was received. 4. Return all unused supplies and equipment to issuing office. 5. Forward completed form  HYPERLINK "http://fsweb.wo.fs.fed.us/im/forms/fs_forms/index.htm" FS-6500-115, Daily Record of Permit Sales, to the office from which tickets were received. 6. Retain the following documents for their personal record: a. Copy of form  HYPERLINK "http://fsweb.wo.fs.fed.us/im/forms/fs_forms/index.htm" FS-6500-248, Designation of Collection Officer. b. Applicable notices of termination. c. Completed form FS-6500-89, Bill for Collection. d. Completed form AD-112, Report of Unserviceable Lost or Damaged Property. e. Completed form AD-107, Report of Transfer or other Disposition or Construction of Property. A final audit shall be completed by the collection officer supervisor, unit budget officer or a designated person to clear the collection officer. If collection officer duties are revoked, obtain and complete form  HYPERLINK "http://fsweb.wo.fs.fed.us/im/forms/fs_forms/index.htm" FS-6500-247, Revocation of Collection Officer Designation. 11.5 - Restrictions Individuals with the following background or record are not eligible and may not serve as collection officers: 1. Non-employees without a bond. This includes volunteers and hosted participants, formerly Senior Community Service Employment Program (SCSEP). 2. Individuals without proper and documented training. (Sec. 11.1). 3. Individuals not designated in writing by the Washington Office, regional foresters, station directors, forest supervisors, Area Directors, institute directors and subunit line (Ranger District) officers. 11.6 - Training Requirements Line officers are responsible for designing training programs in accordance with material and information in FSH 6509.11k, chapter 30, and in this handbook. Regardless of status, all designated collection officers shall be provided with appropriate training. 12 - TYPES OF COLLECTIONS 12.1 - Recreation Current statutory authority provides for three general types of recreation fee collection: (1) admission fees, (2) recreation-use fees, and (3) recreation-permit fees (FSM 2331.21). Following are the means by which recreation fees are collected: 1. Fee System. This self-service system utilizing deposit boxes at the recreation site shall be used, except at sites with continuous high use. Attendants, designated as collection officers, who visit at periodic intervals, collect the fees from deposit boxes. a. Campers may also pay the fees for the campsites by using recreation fee envelopes (forms FS-2300-26 or FS-2300-26A, stored on the site. See section 15.81 for instructions on how to locate these forms). Collection officers shall pick up the envelopes containing fees according to collection schedules established by local line officers and immediately take appropriate action to safeguard and/or deposit those funds. Collection times should be staggered whenever possible as a security precaution. b. Fee envelopes collected from deposit boxes shall be transferred to another collection officer in person with the envelopes unopened. The receiving collection officer shall then open the envelopes, total the receipts, note any deficiencies, and document the transfer of the reconciled deposits. If possible, the collection officer transferring the fee envelopes shall be present while the fee envelopes are being opened and cash counted. When it is impractical for the two collection officers to open fee envelopes together, at a minimum, the receiving collection officer shall in writing acknowledge receipt for the number of unopened envelopes in writing. c. For annual audit purposes, both collection officers shall retain a record of such transactions. The receiving collection officer, during an annual audit, shall open and count the fee envelopes in the presence of another employee and both shall acknowledge the funds on the collection register. 2. Staffed Entry Point. This method has collection officers physically present at entrance points to collect the required recreation fees. 3. America the Beautiful - National Parks and Federal Recreational Lands Pass - Annual Pass formerly Golden Eagle Passport. This annual passport allows entry into designated areas of the National Park System; designated National Recreation Areas, National Monuments, National Volcanic Monuments, and National Scenic Areas; and designated areas of concentrated public use without additional charge (FSM 2331.22). 4. America the Beautiful - National Parks and Federal Recreational Lands Pass - Senior Pass formerly Golden Age Passport. This lifetime passport entitles holders and all who accompany them in a noncommercial vehicle, admission to recreation-use sites where fees are charged on a vehicle or family-unit basis. Where fees are charged on a per-person basis, the discount applies to the holder only. The passport does not authorize a discount for any specialized recreation use for which there is a recreation permit fee (FSM 2331.22). The Pass can be obtained at any national park, recreational area, or monument where an entrance fee is charged or can be obtained at the ranger stations. 5. Special Situations. Specialized recreation use such as group activities, recreation events or the use of motorized recreation vehicles shall be administered by special use permit. 6. National Recreation Reservation System (NRRS). Recreation use fees are collected from the customer via a contracted and multi-agency on-line reservation and payment system and transmitted directly to lockbox. NRRS distributes the receipts to the various units. 7. Fees for recreation sites requiring reservations that are not covered by special use permit or the NRRS may be collected by the local unit. These may include group sites in campgrounds or recreation cabin rentals. 8. For seasonal sites, collection officers shall perform a last check on the fee collection box/tube at the site 2 weeks after season ends in order to assure that no checks are left in the collection box during the off-season. All checks found shall be deposited into the Treasury in accordance with Treasury deposit and remittance transmittal policies. 12.2 - Timber Collections officers receive sales receipts for fuelwood, holiday trees, and other small forest products. See FSH 2409.18, chapter 10. 12.3 - Maps Maps may be sold in forest offices, visitor centers or through a local vendor. Employees selling maps will be designated collection officers. Local vendors who sell maps shall have an approved agreement in place. 1. Maps must not be sold at less than the published U.S Geological Survey quadrangle price, including the shipping and handling charge. Maps shall be transferred to collection officers for sale, using the inter forest map transfer form,  HYPERLINK "http://fsweb.wo.fs.fed.us/im/forms/fs_forms/index.htm" FS-7100-11. Following are the various types of maps that may be sold at Forest Service offices: a. Primary Base Series Maps. b. Secondary Base Series Maps. c. Forest, Grassland, and District Visitor Maps. d. Wilderness Maps. e. National or Regional Special Purpose/Area Maps. f. Maps from other Federal Agencies. 2. Map Sales and Inventory a. Map sales must be recorded on a collection register or cash register tape. Registers need to contain enough detail for the unit to reconcile the annual inventory. Each unit must establish their own procedures to accomplish the annual inventory and advise collection officers on the process. b. The National Forest Systems external reimbursable fund code MAPS, Program code MAPS must be used to record acquisition costs for maps; such as printing and initial shipment from the printer. All maps printed in the same year must be included in the same external reimbursable account. Map sales receipts must be recorded as reimbursement collections in the same external account. c. A unit may negotiate with a concessionaire, contractor or interpretive association for sale of agency maps to the public, through the organizations own sales outlets. The price negotiated may be less than the face value of the map. Proceeds from the map sales are recorded at the negotiated price. The lower price acknowledges the Forest Service foregoing the expense of maintaining a staffed sales facility as well as the processing of collections. d. The collection officer shall collect payments in advance for map sales unless one of the following exceptions is met: (1) Map requests are from other government agencies. (2) Mail and telephone requests from the public where there is inadequate time to receive payment before the maps are needed and the amount due is $35 or less. (3) An inadequate payment is received in a mail request and the amount due is $35 or less. e. When payment is not received in advance, or inadequate payment is received, collection officers shall create a billing document in FTRS and send the bill, along with a lockbox remittance envelope, with the maps to the requestor. The ASC-B&F TSA and Collections Branch, Debt Management Staff, Albuquerque Service Center, B&F, must follow normal debt collection procedures for overdue payments. 12.4 - Cash Cash donations may be collected as follows: 1. In the form of a check; accompanied by an agreement establishing the conditions of the gift. 2. At a local office or placed in donation boxes located at Forest Service offices, visitor centers and other Forest Service locations. At the site of donation boxes, post information regarding how the donations will be utilized. After receiving the donations through collection boxes or at a local office, the collection officer shall total the remittances and immediately record transactions in the collection register. The billing document is created in the same manner as non-timber products billings (transaction code is BD), except that the billing document shall have a transaction type of GD. See FSH 6509.11k, section 33.11, for instructions on preparing a billing document. 3. Deposited voluntarily into collection boxes. An appropriate sign must be displayed which explains how the cash shall be used. Record donations in the collection officer register. 12.5 - Job Corps Monies are collected at Job Corps Centers for vocational tools, clothing, and/or other equipment that is a prerequisite to employment; and for services rendered or objects produced such as arts and crafts and food service. In accordance with Comptroller General Decision of June 25, 1986 (B-215842); Job Corps Centers may retain and deposit receipts for the operation of the centers. The following illustrates the various activities where receipts can be generated at the job corps centers: 1. Receipts derived from the sales of cafeteria meals, clothing, and tool kits should not be deposited into the Treasury miscellaneous receipts but should be deposited back into the Center's operating funds. 2. Receipts derived from selling arts and crafts, student fines, and products sold in the campus commissary or cantina should not be deposited into the Treasury miscellaneous receipts but rather deposited into the Center's student welfare association funds. Such funds may be spent for association activities or to restock cantina or commissary. Job corps welfare association funds need not be maintained in the Treasury but, must be safeguarded and controlled under same guidelines as for imprest funds. Any use of local depositaries in this case shall be authorized by the Forest Service Chief Financial Officer. 12.6 - Working Capital Fund Cash is collected at WCF mess halls from individuals that do not qualify for Government furnished meals. There are no specific forms established to account for cash collections from WCF Subsistence operations. Local units may develop a spreadsheet or a mechanism of documenting/recording as appropriate. Record collections in the collection officer register and retain on file for audit purposes (FSH 6209.11 sec. 41). 12.7 - Interpretive Associations Local associations provide interpretive, educational, and informational materials and services that allow forest visitors to gain an understanding of the natural, cultural, historic, and recreational resources of the Forest Service. Collection officers may sell these materials for the interpretive association as an ancillary duty. 1. Under the terms of approved permits or agreements, interpretive associations may use Forest Service installations and facilities for the sale and distribution of association material. Under such an arrangement, the association accepts full responsibility for safeguarding its inventory and receipts. Designated collection officers may act as sales agents for the association concurrently with their Forest Service collection duties, but other employees also may act as sales agents for the association without being designated as collection officers. Designated collection officers shall: a. Account for revenue from the sale of association materials separately from regular Forest Service collections. b. Use form  HYPERLINK "http://fsweb.wo.fs.fed.us/im/forms/fs_forms/index.htm" FS-6500-75, Collection Officer's Register, or a cash register capable of summarizing sales by item to record daily sales. It is also acceptable to use similar forms provided by the interpretive associations. c. Transmit receipts directly to the association in accordance with specific provisions of the written agreement. As a minimum, send a copy of the applicable forms or cash register tapes with the receipts. 2. Commercial Vendor Sales. Local units may establish an agreement, contract or blanket purchase agreement with local vendors to sell maps and permits, such as fuel wood, Christmas tree and other miscellaneous Forest Products. The collection officer must: a. Transfer permits and maps to the vendors using form AD-107, Report of Transfer or other Disposition or Construction of Property. b. Accept, document, and deposit receipts from vendors on a weekly basis, at a minimum, to ensure timely deposit of receipts into the Treasury. These remittances must include a Bill for Collection. c. Reconcile receipts received from vendor sale on a monthly basis, at a minimum, to account for permits and maps provided for sale. 12.8 - Other Activities Generally, charges for Freedom of Information Act (FOIA) record searching and related photocopies are collected; and will be billed on a FTRS generated Bill for Collection. Additionally, collection may occur from other activities such as small lot excess property sales administered by the unit property management officer. However, the major activities requiring collection of Government funds, by collection officers, are listed in section 12. 12.9 - Other Agencies The Forest Service may enter into cooperative agreements with other government agencies to collect fees or other receipts on their behalf, for example, the Service First authority (HYPERLINK "http://www.fs.fed.us/servicefirst"http://www.fs.fed.us/servicefirst). Transfer the collected fees to the cooperating agency in accordance with the terms of the agreement. For Federal agencies, the transfer procedure using the U.S. Treasurys Intergovernmental Payment and Collection system (IPAC) is set forth in FSH 6509.11k, section 33.4. Collections for other agencies may also be documented and transferred to a designated collection officer for that agency. Transfer and document funds as described in section 14.1b. 13 - METHODS OF COLLECTION 13.1 - Manual Manual methods of collection include the following: 1. Envelopes. Use this self-service system at the site to the maximum extent possible, except at sites with continuous high use. The envelopes are collected from deposit boxes by attendants who visit at periodic intervals. The envelopes must reflect the amount and type of fees collected. 2. Staffed Entry Point. This method provides for sales and collections by personnel at entry points. 13.2 - Plastic Cards Card Acquiring Services/Plastic Cards Network (PCN). Treasurys Card Acquiring Services program, formerly Plastic Card Network provides bank services at no charge to Federal agencies, to process collections for the following types of plastic cards: debit, credit, cash (stored value), and bank check cards. 13.21 - Procedures The following steps show how the credit card machine works with clerk numbers and how a clerk number can be used to identify a collection officer. 1. A credit card manager shall be assigned to each credit card machine used. The credit card manager may be the supervisor, lead collection clerk, or a person assigned by management. The credit card manager is responsible for assigning a clerk number to each collection officer utilizing the credit card machine. The credit card manager has the flexibility of reassigning or updating clerk numbers as necessary. 2. Each credit card machine is preset with clerk numbers from 1-100. The credit card machine does not match names and clerk numbers. 3. The credit card machine manager assigns a number to each collection officer. 4. The credit card machine manager maintains a clerk number listing and annotates each collection officers name, assigned number and date of assignment (see ex. 01). This document should be maintained in the collection officers file. 5. When credit card reports are generated, the credit card machine manager can reconcile and identify collection officers by utilizing the clerk number listing. Shown below, in exhibit 01, is an example of a clerk number listing chart which may be recreated or adjusted as needed for your area of responsibility. 13.21 - Exhibit 01 TAHOE FOREST/DISTRICT 3 JULY 1, 2008 CLERK NUMBER NAMEDATE OF ASSIGNMENTDUTY LOCATION1Frank ForestJuly 2, 2003Front Desk2Tracy TreesJuly 15, 2005Front Desk3Tommy TrailblazerJuly 15, 2006Traffic Booth 13.21a - Credit Card Refunds Credit card refunds must be processed through the plastic card machines only when the original sale being refunded was processed as a plastic card charge. If the customer paid with cash or a check, the related refund must be processed by the Albuquerque Service Center-Budget and Finance (ASC-B&F) TSA and Collections Branch using ASC-B&Fs standard procedures. Various makes and models of plastic card machines were initially purchased by field units and are still in use. The agency procured and authorized machines, however, are Hypercom brand devices. The following refund processing steps pertain to the Hypercom machine only; otherwise, refer to your specific plastic card machine manufacturer for instructions on making credit card refunds. 1. To refund or credit a debit card, see Quick Reference Guide page 3, left column, Gray Heading ATM Credit. 2. To refund or credit a credit card, see Quick Reference Guide page 1, left column, Orange Heading. 13.21b - Batching The following steps emphasize the importance of faxing accurate collection/receipts to NFC-ABCO for processing. Do not transmit daily plastic card transactions to the plastic card bank if amounts on batch reports have not been reconciled with hardcopy sales documents. All the existing merchant identification numbers for Mellon Bank and Bank of American will be converted to the Treasurys new plastic card Bank, Fifth Third Bank of Cincinnati, Ohio. 1. The Plastic Card Program Manager shall ensure that every day, a collection officer is assigned the responsibility for settling the batch (reconciling) and for closing the batch (transmitting the batch to Treasurys plastic card Bank). 2. Settling the Batch is the task where the collection officer runs the Hypercom reports using button M - REPORTS. Reports must be run at any time during the day to ensure they balance with the hardcopy sales documents. The reports must be generated at the end of each day that sales are made. The collection officer ensures that the reports amounts agree with (reconcile) the total amount of the hardcopy sales documents. The collection officer PROVES, using visual and mathematical comparisons that the following three documents agree in amount: a. The reports generated by the credit card machine; b. The hardcopy sales documents; and c. The fax that will go to the NFC ABCO, showing the job codes and their related collection amounts. Exhibit 01 is a sample fax sheet that can be modified for use. 3. Close batch whether reports amounts agree with hardcopy sales document or not. After closing the batch, fax receipts to National Finance Center, Administrative Billings and Collection (NFC/ABCO) Unit ensuring that the information displayed in exhibit 01 is included in the fax. 13.21b - Exhibit 01 Distribution of Daily Credit Card Receipts Items to Include in Fax Sheet ITEMINSTRUCTIONDate of Batch TransmissionThis is the date the batch was transmitted to Treasurys plastic card Bank. To: Plastic Card Receipts Processing Center National Finance Center - ABCO Main Fax: (504) 426-9757 Back-up Fax: (504) 426-9755 This is an important section. It contains the main fax line as well as a back up fax number. This information will not change.From: Smokey BearThis may be a one-time set-up change for the collection officers who most often send the fax. Merchant ID NumberChange the number you see here to be the exact Merchant ID number shown on the papers that came in the box with your plastic card terminal. NOTE: Do not use the Merchant ID number that prints on the receipts because the last digit doesnt print for security reasons. Todays Total Collections.Insert the total amount of credit card sales for the day, according to the batch close-out reports. Product, Station, Job Code, Amount, Object ClassChange the information to show the products, related station (region/unit) numbers, job codes, and budget object classes that pertain to the products that your office sells, and the job code distributions specified for your region. EXAMPLE: Product America the Beautiful - National Parks and Federal Recreational Lands Pass - Senior Pass Note: This allocation percentage may vary based on the product type. Senior Pass (20%), Station 1324, Job Code AS0701, Amt $100, Class 0105 Senior Pass (80%), Station 0302, Job Code 0701, Amt $200, Class 0105 Total Credit Card Sales $------Insert the total amount of credit card sales for the day, according to the batch close-out reports. Ensure this total equals the allocated percentages in the amount column. Contact PersonInsert the name and phone number of your office collection officer(s) who most often send this fax to the NFC.  13.22 - Collections Clearinghouse (CCH) Located under the Financial Reporting and Reconciliation team at the ASC-B&F, the CCH is primarily responsible for resolving collection records created by Citibank lockbox that have not successfully interfaced into the FFIS. In addition, the CCH coordinates the conversion into U.S. dollars of checks drawn on foreign banks. CCH processes non-sufficient checks, and performs other deposit related functions. All CCH cash collection activity, with the exception of IPAC and payroll collections, is processed using the Citibank lockbox, contracted by Treasury. For receipts processed by the Citibank lockbox, the Forest Service does not directly enter cash receipt documents into FFIS. The following steps outline the process used to accomplish this: 1. Treasury contracts with banks for lockbox services for Federal agencies. Treasury designated Citibank as Forest Services lockbox bank, and assigned a specific file number to the Forest Service lockbox account. 2. The bank inputs the collection information into an electronic file that is sent nightly to the National Finance Center (NFC). 3. The automated lockbox interface reads the collection records generated by the bank to create lockbox-FFIS Interfaced Cash Receipt Documents. The LX transaction code, a clone of the Cash Receipt document, is used. The lockbox-FFIS interfaced LX document uses the bill number supplied by the lockbox bank file to electronically reference existing billing documents in FFIS for automated liquidation. 4. For those collections on the bank file that do not reference FFIS billing documents, the automated interface creates lockbox-FFIS Interfaced Cash Receipt documents populated with default information. If a collection is greater than the bill amount liquidated, the remaining amount is applied as a new collection record populated with default information. Both types of transactions appear on the FFIS Document Suspense Index 1 (SUSF) table with a Reject status. 5. Lockbox-FFIS Interfaced cash receipt documents created via the lockbox interface record two main categories of information in FFIS - collection accounting data and descriptive data elements. The collective accounting data includes accounting event, accounting classification codes, and dollar amount. The descriptive data elements such as payer code, contract number, file number, Certificate of Deposit (CD) number, and so forth, provide integral information to support Forest Service, departmental, and external reporting. 6. The LX is a lockbox-FFIS Interfaced Cash Receipt Document generated by the lockbox Interface to FFIS. Upon receipt of the bank file, the lockbox interface uses the LX document to record FS collections that are received. The lockbox Interface uses the bill number supplied to reference existing billing documents to liquidate bills in FFIS. The FFIS accounting distribution on the lockbox-FFIS Interfaced cash receipt document (the LX) is inferred from the referenced billing document. The lockbox Interface also records collection accounting data such as, accounting event, accounting classification codes, and dollar amount, as well as descriptive data to support Forest Service, departmental, and external reporting. If the collection record on the lockbox-FFIS interfaced cash receipt document is less than the total amount of the referenced billing document, the billing document is liquidated in the following order: a. Penalty charge. b. Administrative costs. c. Interest. d. Principal. 13.22a - Lockbox Process 1. Collection officer, permittee, contractor or other debtor sends Bill for Collection and associated remittances to lockbox at Citibank. Citibank creates an electronic file with an electronic record for each remittance. This electronic file of remittance information is called the Accounts Receivable File. Each record contains specific information about a single remittance, as follows: a. Payers name. b. Vendor code. c. Bill or remittance number. d. Bank date. e. CD number. f. CD date. g. Amount. 2. At the end of each processing day, Citibank transmits the electronic Accounts Receivable File to the National Finance Center (NFC) Control Desk for interface with FFIS during the nightly processing cycle. During the interface, the remittance is applied toward liquidation of the bill identified in the bank record. An LX receipt document is created during the interface for each record in the bank file. 3. During the processing of the electronic bank file in FFIS, five lockbox reports are produced and distributed to the CCH website and EIDS Warehouse. The reports are: a. Identified Collection Report - Collections applied toward bill in FFIS. b. Unidentified Collection Report - Collections NOT applied toward bill. c. Complete Collection Report - Listing of all collections. d. Offline Error Report - Provides brief explanation of why the collection could not be applied toward a billing document. e. Statistics Report - Bank statistics for cash reconciliation. 13.3 - Over-The-Counter Electronic Check Processing (Paper Check Conversion) Electronic Check Processing (ECP), over-the-counter, in a front office setting, is also called Paper Check Conversion (PCC). Treasurys contracted bank for over-the-counter PCC is the Federal Reserve Bank of Cleveland, Ohio. The process steps for PCC collections are presented in exhibit 01, in a short-form data table, followed by a longer narrative. 13.3 - Exhibit 01 Process for Paper Check Conversion PROCESS STEPFS Coll. OfficerFederal Resrv BankFFISU.S TreasuryCollection Clearing House1. At the beginning of each day, after logging on to Paper Check each morning, prior to any transactions, the Cashier selects UPDATE VERIFICATION DATABASE. Collection officer scans checks, runs end-of-the-day paper check conversion system reports, settles the batch, and closes (transmits) the batch of scanned check records to the Federal Reserve Bank of Cleveland, Ohio.XX2. Collection officer prepares the formatted Excel Spreadsheet provided by the ASC-B&F CCH, enters the job codes and amounts for the batch of scanned checks, ensures that the spreadsheet total amount equals the total amount of the first days scanned checks sales, and displays the 9-position Vendor ID Code FSCL-----insert your scanners 5-digit terminal number in the 5 blanks).XX3. Collection officer emails the completed Excel Spreadsheet to  HYPERLINK "mailto:asc_cch@fs.fed.us" asc_cch@fs.fed.us, giving the Bill for Collection number, the Vendor ID code (FSCL-----) and the total amount.XX4. Overnight The Federal Reserve Bank of Cleveland, Ohio (1) processes the checks overnight, charging them to payers checking accounts, (2) enters the total deposit on Treasurys CA$HLINK II network, (3) stores the images of the checks in the banks database that is available for 7 years, and (4) prepares the collection sites Deposit Report.XX5. Next day, CCH accesses CA$HLINK II, retrieves deposit records, obtains the collections sites Deposit Report from the Federal Reserve Bank of Cleveland Ohio, and prints the emails from collection officers. XXX6. CCH matches all the documents: the CA$HLINK deposit ticket, the Federal Reserves Deposit Report, and the collection officers email.X7. CCH processes a Cash Receipt (CR) document in FFIS, recording the receipts.XX8. In two days or less, the process is completed.XXXXX Paper Check Conversion (PCC) is used for checks issued on United States banks, and payable in U.S. dollars. PCC is not authorized for processing checks issued on foreign banks; for example, banks in Canada, Mexico, South America, and Europe. PCC is also not authorized for processing checks payable in foreign currency; for example, Mexican pesos, Canadian dollars, and German marks. 13.3 - Exhibit 01--Continued Process for Paper Check Conversion StepProcedure1Generate two calculator tapes of the amounts written in words on the check (not the numerals) to get a total amount for the batch.2At the beginning of each work day, log on to the Paper Check website: https://www.pccotc.gov/pcc5webapp/ and select UPDATE VERIFICATION DATABASE to get the terminal ready for check scanning.3On the top right side of the PCC website screen, check the business box if the check is a business check (this category includes money orders and travelers checks) and un check the business box if the check is a personal check.4Begin scanning front and back of check. Images of the front and back of the check appear on the computer screen. 5Key in the amount of the check as indicated by the written words (for example, Sixteen dollars and no/100) not the numerals.6VERY IMPORTANT: Hold the paper check up to the computer screen and visually ensure that the amount entered is correct per check amount. Continue scanning the rest of the checks (front and back) and visually verifying the amounts.7To balance and close out the batch, run batch report listing and verify that total dollar amount of batch equals the total dollar amount on calculator tapes. Also verify that the total equals the amount on the hardcopy sales documents. For example, the number of maps sold or the number of recreation passes sold and paid for with a check.8Close out batch and transmit electronic check information and check images to the Federal Reserve Bank of Cleveland, Ohio.9After closing the batch, complete the formatted Excel Spreadsheet provided by the ASC-B&F CCH, entering the job codes and amounts for the batch of scanned checks, ensuring that the spreadsheet total amount equals the total amount of the days sales collected in checks. 10Email the completed Excel Spreadsheet to the  HYPERLINK "mailto:asc_cch@fs.fed.us" asc_cch@fs.fed.us, ensuring that the spreadsheet correctly displays the Vendor Identification Code composed of the 9-position Vendor ID code FSCL ----- (Insert your scanners 5-digit terminal number in the 5 blanks). For example, the scanner terminal numbers and resulting FFIS Vendor IDs for the 4 pilot test sites are shown in following table: 13.3 - Exhibit 01--Continued Pilot Test SiteCheck Scanner Terminal NumberFFIS Vendor ID Code030406 Coconino NF, Red Rock RD00753FSCL00753030505 Coronado NF, Santa Catalina RD00754FSCL00754050152 Angeles NF, San Gabriel RD00755FSCL00755051212 San Bernardino NF, Adventure Pass HQ00756FSCL00756 The Scanner Terminal number, imbedded in the Vendor ID, is THE ONE common data element on all three of the major documents used to reconcile the daily receipts. The three major documents are the units completed Excel Spreadsheet, the Federal Reserve Banks batch reports, and CA$HLINKs deposit ticket. 14 - COLLECTION OFFICER ACTIVITIES 14.1 - Receipt, Safeguarding, and Transfer of Collections Collection officers are generally involved in two types of transfers as explained in section 14.7, paragraph 5. These transfers shall be safeguarded and the receipts recorded accurately and timely. The following illustrates some safeguard procedures, as well as, identifies the personnel that should be given access to the cash register drawers or safe. When not to accept checks as payment, depositing remittances, and frequency of deposits are also discussed in this section. 1. Collection officers shall record the receipts immediately, using a cash register or the hardcopy Collection Officers Register (form FS-6500-75). The register must maintain a separate record of cash receipts. While performing daily office duties, collection officers shall store collections in individual cash register drawers or locking metal cash boxes. Receipts must be locked in the safe whenever the collection officer is away from the collections or office for any length of time. These remittances must be kept separate from other types of funds and accountable documents. 2. Retain the cash register tapes or completed Collections Officers Registers, form FS-6500-75, in the collection officers file. The FS-6500-75 must be secured and locked in a safe or approved container separate from the safe containing the collections. 3. Collection officers shall remove, count, and record collections deposited in donation boxes, daily at the close of business. Donation boxes in field locations, not normally visited daily by collection officers, may be emptied less often when substantial extra travel makes it uneconomical to empty them daily; however, collections must be gathered and deposits made at least weekly. In this situation the local line officer shall determine how often the boxes must be emptied based on the value of anticipated donations. Cash donations received by mail or in person must be recorded in a collection register or on cash register tape. Local offices must develop procedures to acknowledge receipt of these donations. 4. Personal checks must be accepted unless a valid reason exists for not accepting them. The collection officer who accepts a personal check shall follow normal business practices, including the recording on the check of purchasers complete address and drivers license number, or other identification used as a basis for acceptance. 5. A record of checks is required, which includes a persons name, bank identification number and date. A photocopy of the check is also required. Maintaining a record of the check issuer including the photocopy will provide a record of required information should checks be lost in transit to lockbox. 6. Line officers shall provide each collection officer with personal safekeeping facilities. Collections shall be placed in a locking cash box, locking moneybag, or locking cash register immediately after sale. At the end of the business day, store the collections in the safe when they are not in use. Collection officers are personally liable for collections in their possession. In case of loss, collection officers shall show that the loss occurred without fault or negligence on their part to be eligible for relief. 7. Cashiers/collection officers shall memorize their safe combination. The combination must not be written down. The combination shall be changed immediately when it is compromised or thought to be compromised. Safe combinations must be changed each time the safe is transferred to a different collection officer or at a minimum of every 12 months to ensure proper safeguards are in place. 14.1a - Emergency Access to Safe Only the collection officer or in the event of an emergency, the unit administrative officer, or a designated Forest official for the unit to which the collection officer is assigned, shall have access to the collection officers safe combination. The combinations that are used for emergency access shall be secured in the following manner: 1. The collection officer shall put the safe combination and a duplicate key (to the cash box) in a sealed envelope. Sign and date the envelope. Mark on the outside of the envelope with a short note describing the content, as follows: Personal - Attention: To be opened only by the administrative officer or equivalent. 2. The administrative officer shall place the envelopes containing the safe combinations in a safe; controlled by an appropriate official. The administrative officer or equivalent shall notify the collection officer when the envelope has been received. 14.1b - Receipts Transferred to Another Collection Officer Collection officers shall make deposits to the lockbox bank in accordance with instructions in this section: 1. Receipts must be deposited to the lockbox bank by the collection officer. The liability for government receipts shifts to the collection officer when they sign as receiving the funds. A collection officer remains responsible for government receipts in their possession until the deposit is mailed to the lockbox bank or the receipts are transferred to another collection officer. Any loss that occurs is the responsibility of the collection officer; the collection officer is responsible for the funds at the time of the loss. A collection officer may not transfer receipts to anyone not designated as a collection officer, or not deemed a collection officer by virtue of their position. 2. Document the transfer of receipts or unopened fee envelopes on a collection register, a written receipt or form AD-107 (Report of Transfer or other Disposition or Construction of Property) as follows: a. Prepare an original and four copies of form AD-107 and enter Sales Receipts transferred to (collection officer). b. Retain the signed copy of the form pending receipt of the paid copy. c. Give the sales receipts, the original, and the three copies of the form to the receiving collection officer. d. Follow-up with the office to which the collection officer is assigned when the paid copy is not received within 7-10 days. The receiving collection officer shall: (1) Accept the sales receipts or unopened fee envelopes and date and sign the transfer slip as noted above. (2) Retain a copy of the transfer for the collection files. The receiving collection officer shall process the unopened fee envelopes. The collection officer is responsible for transmission of receipts to lockbox using a Bill for Collection. (3) If receipts are transferred using a Bill for Collection, mail one copy of the Bill with receipts to lockbox and retain one copy for the collection officer file. Annotate the collection officer file copy paid when receipts have been posted by lockbox. The FFIS accounting document created to record the lockbox deposit is transaction code LX, transaction type MP. The LX/MP creates entries in the Standard General Ledger to record the receipt of anticipated collections. 14.2 - Tort/Trespass Claims and Remittance from Customers Instructions for forwarding tort or trespass claims are: 1. Collection officers shall receive remittances from customers in person or from other collection officers, through the mail, or campground boxes. Each remittance item (cash, money order, or check) shall be handled properly and deposited in accordance with the Treasury deposit frequency requirements stated in section 14.5. 2. Payments to cover damages resulting from tort or trespass claims shall be mailed to the Albuquerque Service Center Budget and Finance, Claims Branch, rather than lockbox. The Claims Branch deposits the funds to the lockbox on behalf of the affected unit. a. When the Claims Branch receives damages resulting from a tort or trespasses against the Forest Service, the funds are generally deposited to a job code provided by the affected unit. b. If the incoming payment includes a release of liability, the Claims Branch obtains the release from the Office of the General Counsel prior to depositing the payment. The Claims Branch must not forward the payment to lockbox until the release is obtained from the Office of the General Counsel. 14.3 - Check Acceptance If the collection officer fails to follow the instructions regarding the acceptance of domestic checks in this section, they could be held financially accountable for any losses. Upon accepting a check payment for products or services, the collection officer shall ensure the check is made payable to the USDA, Forest Service with the proper date and amount. Personal checks must not be accepted for amounts that exceed the value of the permit or other item being sold. Do not accept third party checks. The information below pertains to the acceptance of domestic checks (acceptance of foreign remittances is discussed in sec. 14.6). Upon accepting checks for over-the-counter sales, the collection officer shall: 1. Make sure check amount agrees with sale amount. 2. Inspect the check for customers signature. 3. Make sure the check has the current date. If the check does not have the current date, have the customer either change the date and initial the changes on the check, or issue a new check with the correct date. 4. Give the receipt to customer. 5. Enter remittance information on collection register at the time of sale. 6. At the end of the day, reconcile and total all remittances. 7. Convert all cash to a cashiers check or money order before it is mailed to the lockbox for deposit. 8. Prepare a billing document and send the remittances to the lockbox bank by Thursday of each week regardless of amount. Whenever collections on hand total $5,000 or more, convert cash to a money order or cashiers check, prepare a billing document and send the remittances to the lockbox bank on a daily basis. If the amount of the remittances adds up to less than $5,000, store the remittances in a safe until the amount accumulates $5,000 or until Thursday of each week for weekly deposit to the lockbox bank. 14.4 - Refusal to Accept Check as Payment If the collection officer has prior knowledge that the customer is indebted to the Forest Service because of nonpayment, or has a history of presenting bad checks, then the collection officer shall not accept a check as payment. However, the collection officer shall have corroborating evidence, such as the customer is already indebted to the Forest Service for nonpayment. Collection officers shall visit the Collections Clearing House (CCH) website below to review the list of non-negotiable remittances report. This report consists of names of customers that are indebted to the Forest Service due to nonpayment. CCH website:  HYPERLINK "http://fsweb.r3.fs.fed.us/asc/bfm/programs/financial-reporting-reconciliation/cch/reports.php" http://fsweb.r3.fs.fed.us/asc/bfm/programs/financial-reporting-reconciliation/cch/reports.php Do the following to access the file: 1. Click on the CCH website above to open; 2. Click on non-negotiable remittances reports; and 3. Click on the most recent file date. Examples of corroborating evidence can include: 1. Overdue billing. 2. Copy of returned check from Citibank that notes the check was not cashed because of non-sufficient funds, account closure or some other problem. 14.5 - Depositing Remittances (Frequency of Transmittal) All remittances are to be deposited promptly to the Forest Services lockbox bank, Citibank in Los Angeles. Any remittances whose amount accumulates to $5,000 or more shall be sent to lockbox by the next day. Regardless of the amount, a deposit is to be made by Thursday of each week. When remittances are received from over-the-counter sales, donations, or through the campground collection boxes, as well as job corps center receipts, they are totaled before depositing. All cash is converted to money order or cashiers check before mailing to the lockbox. Additionally, the remittance information is entered on the collection register and a billing document is created in FTRS. The remittances along with the Bill for Collection are sent to the lockbox for deposit. The lockbox address is: USDA Forest Service c/o Citibank P.O. Box 894183 Los Angeles, CA 90189-4183 Use the following address for courier or overnight delivery to the lockbox: USDA Forest Service Attn: Box 4183 5860 Uplander Way Culver City, CA 90230 When converting cash to money orders or cashiers check, do not diminish any cash collection by the amount of fees for the money orders or cashiers checks (31 U.S.C. 3302). The collection officer pays these fees and is reimbursed. Reimburse these fees from Forest Service appropriations available for such purposes. If foreign remittances are collected, see section 14.6 - Deposit of Foreign Remittances by CCH, for procedures. 14.5a - Exceptions to Immediate Deposits Treasury requires that deposits be made on a daily basis when amounts accumulate to $5,000 or more, but at least weekly on Thursdays. Exceptions to this requirement arise when there is insufficient information to process those collections. For example, bid collection and remittances including releases. If sufficient information is not obtained within the 10 days, check(s) must be mailed to lockbox and deposited into a Budget Clearing or Suspense account. Once in suspense, a determination of where these funds should ultimately reside should be completed and funds should be transfer to a proper receipt account, appropriations, or funds within 30 days from date deposit. Ensure safekeeping facilities are adequate. Bid deposits. Collection officers shall hold certified or cashier's checks received as bid deposit or as a guarantee in connection with specifications for no more than 30 days after the opening of bids or return of specifications. These remittances must be returned to the remitter as soon as the purpose for the deposit is satisfied. Remittances that include a release. Only the Office of the General Counsel is authorized to sign a release from liability on claims of the United States against private parties for claims that result from damage to or destruction to property of the Forest Service. When the remittance includes a release, forward the remittance and all supporting documentation to ASC-B&F Claims Branch for transmittal to the Office of the General Counsel. The Office of the General Counsels contact depends on where the incident occurred. See section 14.2 for additional deposit information. 14.5b - Transmittal of Remittances to Lockbox The method of transmittal is as follows: 1. Do not send cash to the lockbox. Convert cash to a money order or cashiers check payable to USDA Forest Service, and mail it with any other remittances to lockbox certified - return receipt. Enclose a Bill for Collection along with the remittance(s) in an envelope and mail to lockbox. The collection officer shall place a copy of the billing in the units open billings file and a copy must be retained in the collection officers file, pending receipt of a copy with the paid date. Upon receipt of a copy of the Bill for Collection with the paid date, destroy the pending copy and retain the paid copy in the collection officers file. 2. Use lockbox transmittal form FS-6500-72 to track checks in transit to lockbox. This log must include persons name, bank identification number, and date. Make photocopies of each check for documentation purposes. 3. The unit financial office must provide each collection officer with appropriate job codes. Do not diminish any cash collection by the amount of fees for money orders or cashiers checks (31 U.S.C. 3302). Reimburse these fees from Forest Service appropriations available for such purposes. Collection officers shall obtain reimbursement by using form SF-1164, Claim for Reimbursement for Expenditures on Official Business, and by providing the receipt received from the Post Office or bank. 4. Deposits to the lockbox bank of $35 or less are exempted from the certified return receipt requirement. Collection officers may work closely with other collection officers within their vicinity to consolidate the small receipts to make one central and weekly deposit to the lockbox bank. 5. Maintain adequate documentation to show the collections per location, and those transferred between specified collection officers. 14.5c - Common Reasons Collections (LXs) Reject During Interface into FFIS 1. The list below contains various scenarios when collections are rejected and sent to the CCH: a. Remittance exceeds amount of billing document. Amount of overage shall reject. b. A billing did not accompany remittance. Thus no bill number was available for Citibank to enter. c. Duplicate remittances for the same bill. The second remittance shall reject since the bill was already liquidated. d. Citibank entered bill number incorrectly. e. Billing document number not entered in FFIS prior to receipt of remittance by Citibank. 2. When an LX document is in reject status on SUSF (Document Suspense Index 1 table), action is usually required by the units before the CCH can resolve the rejected collection and apply it towards the appropriate outstanding billing. Please see below: a. Rejected LX documents can be found on SUSF under the SEC1 of 1199 with a Document ID number as follows: 99yjjjnnnnn (y = last digit of calendar year, jjj = Julian date of bank deposit, nnnnn = sequential numbering of LX documents for the day. Note: In rare instances LXs shall reject under the SEC1 of rruu (where rr = Region, Station or Area, and uu = the forest, lab or unit. b. The CCH maintains a current listing of all rejected LXs on the CCH website located at:  HYPERLINK "http://fsweb.r4.fs.fed.us/unit/fas/ffis/cch/index.html" http://fsweb.r4.fs.fed.us/unit/fas/ffis/cch/index.html 3. Units must monitor the CCH website daily and take immediate action so rejected LXs, reflected on the lockbox Unidentified Collections Report, can be applied toward appropriate billing documents. Appropriate action usually involves ensuring billing documents exists in FFIS with an outstanding amount at least equal to the amount collected. Once the collection can be linked to a billing document, units must immediately provide the CCH with all necessary information to process the collection; through use of the Collection Clearinghouse form found on the CCH website shown in numbered paragraph 2b above. Once the CCH has received the form, they will apply the rejected LX toward the outstanding amount on the billing document in FFIS. 14.5d - Endorsing Checks Prior to Mailing to Lockbox Collection officers shall endorse all checks received on the back with the wording USDA Forest Service prior to mailing to the lockbox. A rubber stamp may be used for the endorsement. 14.6 - Deposit of Foreign Remittances by CCH Payment is required in U.S. dollars with checks or money orders drawn on or payable through U.S. financial institutions. However, cooperators and grantees in foreign countries occasionally send remittances made payable in foreign currency or drawn on foreign banks. Additionally, Forest Service customers often use foreign currency and coin at unstaffed drop boxes to pay camping and recreation fees and to make donations. Following are instructions to assist with the processing and depositing of foreign checks, money orders, currency, and coins. a. Checks and Money Orders. Units and the CCH must process checks and money orders drawn on foreign banks and/or drawn in foreign currency in accordance with the following: (1) Units must process foreign checks and money orders on a daily basis when amounts accumulate to $5,000 or more, but at least weekly on Thursday, in compliance with Treasurys requirements for frequency of deposit. (2) Units must obtain a currency exchange rate from their local bank or one of the internet websites such as  HYPERLINK "http://www.exchangerate.com/" http://www.exchangerate.com in order to calculate the USE amount to enter on the Bill for Collection. (3) Units must access the Financial Transaction Request System (FTRS) and request a Bill for Collection, be issued for the amount calculated in the instruction described in the following link:  HYPERLINK "http://fsweb.r3.fs.fed.us/asc/bfm/programs/training/e-meetings/ftrs_billing/FTRS-Billings-Training-Package.doc" http://fsweb.r3.fs.fed.us/asc/bfm/programs/training/e-meetings/ftrs_billing/FTRS-Billings-Training-Package.doc, using the exchange rate current on the date the Bill for Collection is requested. (4) Units must record in the form FS-6500-75, Collection Officers Register, description column, the amount of the remittance in foreign currency and the USE amount of the Bill for Collection, as originally issued. See FSH 6509.11k, section 31.22, for more information about the Collection Officers Register and its use. (5) Units must mail the checks drawn on foreign banks and the checks made payable in foreign currency with a copy of the Bill for Collection to: USDA Forest Service (ASC-B&F) Attn: Collections Clearinghouse 101 B Sun Avenue, NE Albuquerque, NM 87109 (6) The CCH must submit the check, along with a SF-215, Deposit Ticket to the Treasurys designated depositary, Citibank (Delaware Branch), for processing and deposit. Citibank re-calculates the deposit amount using the exchange rate effective on the date of deposit, and enters the USE on the form SF-215. When the CCH receives the completed form SF-215 from Citibank showing the final amount of the deposit, the CCH does the following: (a) Notifies the unit to modify the Bill for Collections original amount to equal the Citibank deposit amount; and (b) Creates and processes in FFIS, a transaction code CR document to liquidate the modified Bill for Collection. (7) Units must enter the final deposit amount on the Collection Officers Register and retain all documents in the Collection Officers deposit files. b. Currency and Coins. Units and the CCH must process foreign currency and coins in accordance with the following instructions: (1) Units must process foreign currency and coins on a daily basis when amounts accumulate to $5,000 or more, in compliance with Treasurys requirements for frequency of deposit. For small, incidental amounts, units must submit all foreign currency and coin to the CCH four times each year on January 31, April 30, July 31, and October 31. Foreign currency and coin being accumulated must be safeguarded in an approved safe-keeping facility (FSM 6532.4, FSH 6509.11k Ch. 30). (2) Units must obtain a currency exchange rate from their local bank or one of the internet websites such as  HYPERLINK "http://www.exchangerate.com/" http://www.exchangerate.com, in order to calculate the USE amount to enter on the Bill for Collection. (3) Units must access the Financial Transaction Request System (FTRS) and request a Bill for Collection, be issued for the amount calculated using the exchange rate current on the date the Bill for Collection is requested. Prepare a separate Bill for Collection for each countrys money; for example, one Bill for Collection for Mexican pesos, one Bill for Collection for Canadian dollars, and so forth. (4) Units must record in the FS-6500-75, Collection Officers Register, description column, the amount of the remittance in foreign currency and the USE amount of the Bill for Collection, as originally issued. See FSH 6509.11k, section 31.22, for more information about the Collection Officers Register and its use. (5) Units must secure the foreign currency in a sturdy container such as a reinforced envelope, packed tightly so that the coins do not rattle, closed with tape, and mail via U.S. Postal Service ground mail with a copy of the Bill for Collection, to the CCH at the address shown below. USDA Forest Service (ASC-B&F) Attn: Collections Clearinghouse 101 B Sun Avenue, NE Albuquerque, NM 87109 (6) The CCH must contact the Bank of America Foreign Currency Trading Desk at 1-800-387-1012 to transmit foreign currency and coin in accordance with  HYPERLINK "http://www.fms.treas.gov/tfm/vol1/v1p5c600.txt" Treasury Financial Manual Volume 1, Part 5 - Chapter 6000, section 6020.10. (7) A Bank of America foreign currency desk employee shall ask the person calling representing the CCH for the 5-digit client number (37539) and the Agency Location Code (ALC) (12-40-1100). The Forest Service is identified as an extension of the 5-digit client number using the ALC. (8) The foreign currency trading desk employee shall create a sublist of branches/agencies using the Forest Service ALC after accessing the client number. The Forest Service shall be asked for information to update the ALC profile, if any (address, direct phone number, contact name, and so forth). (9) A Bank of America foreign currency trading desk employee shall immediately provide a foreign currency conversion rate and the USE to the CCH. The trading desk is able to provide the USE by contracting at that time to sell those foreign currencies and coins for U.S. dollars. (10) The CCH must include only one type of foreign currency per SF-215. Prepare separate SF-215s for each different countrys currency and coin; for example, one SF-215 for Canadian dollars, one SF-215 for Mexican Pesos, and a third SF-215 for French francs. (11) The CCH must complete the SF-215 with the Forest Service mailing date, the Agency Location Code (12-40-1100), and the amount of the USE. (12) In the Forest Service use block of the SF-215, the CCH must indicate the name of the foreign country, type, and amount of foreign currency and coins, and the 5-digit client number (37539). (13) The CCH must secure the foreign currency and coin in a sturdy container such as a reinforced envelope, packed tightly so that the coins do not rattle, closed with tape, and mail it via U.S. Postal Service ground mail with a copy of the Bill for Collection to the Department of Treasury designated Bank of America branch in Los Angeles, CA. (14) The Bank of America foreign currency trading desk, upon sale of the currency and coins, will give dollar credit through CA$H-LINK and return the confirmed copy of the SF-215 to the CCH. (15) If the CCH makes a deposit ticket error, Bank of America will adjust the error by preparing a SF-5515 to decrease the amount, or an additional SF-215 to increase the amount. Bank of America will explain the adjustment on the SF-5515 or SF-215, and include the original SF-215. (16) For foreign currency found to be counterfeit, out of circulation, outdated, or having a lesser value, Bank of America will prepare a SF-5515 and note thereon the date of receipt, the currency note, and the serial number. A facsimile copy of the counterfeit shall be sent on request to the CCH. (17) When the CCH receives the confirmed SF-215 from the bank, showing the final amount of the deposit, the CCH does the following: (a) Notifies the unit to modify the Bill for Collections original amount to the final amount; and (b) Creates and processes in FFIS, a transaction code CR document to liquidate the modified Bill for Collection. (18) The unit enters the final deposit amount, obtained from the CCH, on the Collection Officers Register and retains all documents in the register. 14.6a - Maintaining Proper Records on Foreign Remittances Maintain the following information on all foreign remittances: 1. A record of the name and address of the bank on which the check is drawn. 2. Name and address of customer (drawee). 3. Name of endorsee. 4. Date of issue and amount unless you microfilm the checks or adequate records are available to provide identification through an audit trail. 5. Copy of the Bill for Collection related to the remittance. 14.7 - Receipt, Safeguarding, and Transfer of Accountable Property Properly document the transfer of all accountable property and retain records in file. Collection officers shall process and handle all collections and accountable property/documents in accordance with manual and handbook regulations; and obtain guidance from a supervisor when situations arise that are not covered by such regulations or where clarification of guidance is needed. The following explains the types of transfers and their distribution: 1. Accountable documents are transferred to collection officers by the property management officer or another collection officer. Use form AD-107, Report of Transfer or Other Disposition or Construction of Property, to document the transfer. The collection officer shall receive an original and one copy of form AD-107 from the issuing officer. The collection officer shall sign and return the original to the issuing officer and retain a copy for (1) posting the quantity received to form FS-6500-75, Collection Officer's Register and (2) retention in the collection officer's file in accordance with section 11.2. 2. Even though maps are not accountable documents, transfers shall be documented on form AD-107, Report of Transfer or Other Disposition or Construction of Property. 3. Collection officers are responsible for all accountable documents assigned to them. Utmost care must be taken to protect them from loss or theft. The same standards of safeguarding which apply to cash or remittances must also apply to accountable documents. 4. According to FSM 7149.11d, Maps Inventory and Control Records, maps must be placed under accounting control and be stored in a secured area. Consequently, the map supply storage area must be adequately secured and an annual inventory record of maps maintained. These steps should prevent map supplies from being depleted beyond the unit's estimated 6-month supply needs and will allow the unit adequate time to request and obtain a supply of reprinted maps when needed. 5. Collection officers are generally involved in two types of transfers: a. Transfer, or return, of accountable documents to the issuing office, and b. Transfer of accountable documents to other collection officers. The collection officer shall obtain accountable documents from the issuing officer rather than from another collection officer, whenever possible. Make transfers between collection officers only when both collection officers are assigned to the same issuing office. Document all transfers on form AD-107. Complete form AD-107 with the signatures of the transferring and receiving officer or property custodian, the type of accountable documents being transferred, inclusive serial numbers, quantity, and date of transfer. The receiving collection officer or property custodian shall verify the inclusive serial numbers and quantity of accountable documents transferred prior to signing form AD-107. 14.7a - Collection Officer Responsibilities Involving Transfers When a transfer of property occurs and it is documented on form AD-107, distribute the form as follows: 1. Return accountable documents to issuing office. 2. Send original and one copy to issuing office via Certified Mail-Return Receipt. The property custodian (or accounting clerk) in the issuing office shall sign and return the original AD-107, Report of Transfer or other Disposition or Construction of Property to collection officer. Post the quantity transferred on form FS-6500-75, Collection Officers Register at the time the tickets are transferred. 3. Retain a copy pending receipt of original from issuing office (not needed if transfer is made in person). 4. Retain signed original in collection officers file and destroy pending copy, upon receipt of original. 14.7b - Transfer of Accountable Documents by Collection Officer The transferring collection officer shall: 1. Send the original and two copies of the AD-107 to the receiving collection officer via Certified-Return Receipt. Retain one copy pending return of signed original from receiving collection officer (not needed if transfer is made in person). 2. Post the quantity transferred on form FS-6500-75, Collection Officers Register at the time of receipt. 3. Destroy the pending copy of the AD-107. Upon receipt of the original AD-107 from receiving collection officer, file the signed original in collection officers file. 4. Forward one signed copy to the office that issued the accountable documents for posting to accountability control ledger. 14.7c - Receipt of Accountable Documents by Collection Officer The receiving collection officer shall: 1. Sign and return original form AD-107 plus one copy to the transferring collection officer. 2. Record quantity received on form FS-6500-75, Collection Officers Register at the time of receipt. 3. File signed copy of the form AD-107 in collection officers file. 15 - OPERATING PROCEDURES 15.1 - Sale of Accountable Documents 15.11 - Equipment and Supplies At a minimum, collection officers shall be issued the following items for use in selling both accountable and non-accountable documents. 1. FSH 6509.14, Collection Officer Handbook. 2. A cash register or portable locking cash box. Provide collection officers working in field locations with a portable locking cash box or equivalent. Provide each collection officer with a separate locking drawer or compartment in either a combination locked steel file cabinet or a safe for storing cash and accountable documents. 3. Approved collection officer letter of designation/form 4. Form AD-112, Report of Unserviceable, Lost or Damaged Property. 5. Form AD-107, Report of Transfer or other Disposition or Construction of Property. 6. Form FS-6500-75, Collection Officer's Register, and form FS 6500-115, Daily Record of Permit Sales. 7. A supply of preaddressed envelopes for transmittal of remittances to lockbox. If a postage machine is not available, provide the collection officers with postage stamps to mail the collections to the lockbox bank. 15.12 - Accountable Documents The collection officer shall acknowledge receipt of the following accountable documents on form AD-107, Report of Transfer or Other Disposition or Construction of Property. The collection officer shall indicate the quantity, description and value as well as the condition of all accountable documents received from other collection officers on form AD-107. 1. Passports (Senior pass, Annual pass or Access pass). 2. Permits. 3. Tickets. 15.2 - Cash for Change-Making Purposes A cash advance for change-making purposes shall be obtained from imprest funds (FSH 6509.13b). Cash received for change-making purposes is subject to the same standards of handling and safeguarding as sales receipts. Do not commingle change making funds with collections. Do not transmit change making funds to lockbox. When these funds are no longer needed, return immediately to the imprest fund cashier from which received. Collection officers may make change from receipts but no receipts may be held back from a deposit to serve as a permanent change fund without formal designation of the amount as an imprest fund. 15.3 - Accepting Payment/Non-Negotiable Checks Payment must be accepted in the form of cash, money orders, bank drafts, travelers check or personal checks. Credit cards, where approved, are acceptable for payment. Do not accept checks, money orders, or credit card payment in amounts exceeding the value of items purchased. The document purchased or the cash register tape serve as the receipt. 1. At the time of sale, Forest Service personnel shall provide the purchaser with information on the proper use of the accountable document. For example, if a person has obtained America the Beautiful - National Parks and Federal Recreational Lands Pass - Annual Pass, explain how they should display this annual permit; or if a person obtains a Personal Use Fuelwood Permit, where the fuel wood can be obtained, and so forth. 2. The collection officer who accepts a personal check shall follow normal business practices, including, recording on the check, the purchaser's complete address and drivers license number, or other identification, which is used as a basis for acceptance. 3. Per Treasury Federal Finance, all checks must be endorsed with USDA Forest Service at the back before mailing to lockbox. See section 14.5d. 15.3a - Request for Payment for Non-negotiable Checks Upon receipt of a non-negotiable check (non-sufficient funds, stop payment, account closed and so forth), CCH must immediately notify ASC-B&F, Debt Management staff for appropriate follow-up action. Refer to Debt Managements Standard Operating Procedure, titled Stale Dated/Non-negotiable Checks, on ASC-B&F web site ( HYPERLINK "http://fsweb.r3.fs.fed.us/asc/bfm/" http://fsweb.r3.fs.fed.us/asc/bfm/) for required follow-up action. See exhibit 01 for a sample of the letter that ASC Debt Management sends to the customer whose check was non-negotiable. 15.3a - Exhibit 01 Sample Request for Payment of a Non-Negotiable Check Mr. Smokey Bear 88707B Sun Ave NW Roswell, GA 30075 Dear Mr. Bear: Your check in the amount of $85.75 for payment of our bill no.N1234 issued for (timber sale, grazing permit, etc.; case, date, and contract number) has been returned as uncollectible because of non-sufficient funds. Please forward a new check in the same amount promptly to the USDA Forest Service, ASC, 101B Sun Ave NE, Albuquerque, NM 87109, together with the bill in the enclosed self-addressed envelope. Postage is required. Make the check payable to "USDA Forest Service. Your check numbered 00482 shall be returned promptly upon receipt of a replacement check. If this bill is not paid in full by the due date, you shall be charged interest on the unpaid principal at the current value of funds rate, published by the Department of the Treasury, from the date the bill was issued. Additionally, you shall be charged an administrative cost to cover processing and handling of the overdue debt. Finally, if this bill is not paid in full within 90 days of the due date, in addition to the interest and administrative costs, you shall be charged a penalty of 6 percent on the amount overdue. If you have any questions, please contact Mr. Yam Yamson at 703-000-0000. Sincerely, /s/ Doreen Doreson Debt Management 15.3b - Over-the-Counter Sale Activities Over-the-counter sale activities include such items as map sales, passports, group campground collections, etc. To record these sale activities, the receipts are summarized and the billing documents are requested by accessing FTRS which interfaces with FFIS to issue the transaction code BD with transaction type MP. The payer code must be FS COLLECT with a W entered in the Waiver Flag field. Each over-the-counter sale item must have supporting documentation such as a bill of sale, cash register tape, special-use permit file; collection officers register, and so forth. To assist in identifying the purpose of the billing, summarizing the collections, and so forth, use the description field. If more information is needed on the billing document, request that ASC-B&F, Over the Counter (OTC) staff, add the information to the FFIS ARTX Table. 15.3c - Converting Collected Currency and Coin for Mailing to Lockbox and Financial Institution Conversion Requirements See FSM 6533.4 15.4 - Entering Remittance Information on Collection Register Sales of accountable documents, along with all other transactions affecting the collection officer's inventory of accountable documents or maps, must be recorded on cash register tape or collection register at the time of the transaction. The Collection Register form FS 6500-75 may be used. This includes transfers of accountable documents to and from collection officers, refunds, and approved forms AD-112, Report of Unserviceable, Lost or Damaged Property. The collection officer shall enter remittance information on the Collection Officers Register (FS-6500-75), formerly known as the lockbox Transmittal form, before sending the remittances to the lockbox or Collections Clearinghouse (CCH) for deposit. Use the collection register in conjunction with the source document for establishing an audit trail. The collection officer shall note the following information from the remittances onto the collection register: 1. Date Payment Received. 2. Name of Remitter. If payment is made by one individual or firm for credit of another, show name of party making payment and party receiving credit, such as J.C. Jones for B.T. Doe. If the donor is unknown, use the remitter. 3. Bill Number. 4. Bank Identification Number. All checks contain a number, which identifies the bank upon which the check is drawn. 5. Amount to be deposited. 6. Lockbox paid date. 7. The purpose of the collection must be written to identify whether it is for recreation fees, donations or any other transaction. All collections that have similar purposes shall be gathered and added together for one total to be entered on the form for that purpose. This information is entered in the remarks section. The Forest Service unit that is making the deposit must also be identified. Please note the name of the collection officer on the form. Also a record of checks is required which includes the persons name, bank identification number and date. This information can be handwritten or a photocopy of the checks may be used. This will provide a record of required information should checks be lost in transit to lockbox, or returned for insufficient funds. Gather remittances and proceed to send them to lockbox along with a FTRS created billing document for deposit. See the FTRS Users Guide for creating a billing document in FTRS. 15.5 - Refunds and Exchanges Only new maps may be exchanged the same day as purchased if unused. 1. Refunds. Payments received in cash or checks are refunded through the ASC-B&F, Miscellaneous Payments staff. Payment received by plastic card may be refunded by the collection officer using the credit transaction feature on the credit card machine. a. Annual Pass and Senior. Make refunds only when there is evidence of fault or neglect on the part of the Government, or for other justifiable reasons. All refund requests must be referred to the agency that originally sold the permit. Refunds made by the Forest Service must be requested through the ASC-B&F, Miscellaneous Payments staff, by the unit that originally sold the pass. b. Recreation Tickets (Envelopes). When the collection officer has personal knowledge that the ticket for which the refund is requested has not been used at any time by the purchaser, the collection office must refund the price of the ticket to the purchaser from sales receipts on hand. Provide an explanation of the refund on the collection register. Void the ticket and transfer it to the issuing office as outlined in section 14.7a. When the collection officer cannot determine whether the ticket is unused, the collection officer shall instruct the purchaser to submit a written request to the Forest Supervisor stating the reason for the refund request; with the ticket enclosed. 2. Replacement Accountable Documents. This is a process where customers ask for replacement of their permits or accountable documents due to damage or loss. Issuance of replacement accountable documents must be considered a public service. Evidence justifying the replacement must be less than that required for refunds. Circumstances under which replacement accountable documents must be issued are: a. When remnants of a damaged accountable document are returned. b. A loss resulting from display of permits on auto dashboard is acceptable on receipt of a written statement concerning the loss. c. Any other situation where the written statement or other available information supports the fact that an original permit was issued and circumstances of loss seem to be other than outright negligence on the part of the owner. 3. Denial of Refunds and Replacements. When it is determined that a replacement permits or refund should be denied, notify the person requesting the refund or replacement in writing, explaining the denial reason as well as the accountable nature of the permit. The letter must reemphasize the permit is the property of the purchaser and the purchaser has the obligation to safeguard the permit. 15.6 - Examinations and Internal Reviews Perform examinations and internal reviews on collections annually. These reviews ensure the Forest Service is complying with the policies and procedures established for collections. Designated collection officers performing internal reviews are expected to be independent and use professional expertise and judgment. Under no circumstances may a designated collection officer perform an internal review on their own collections. Preferably, someone who is not acting as a collection officer should perform the internal review. Reviews are not subjected to the same standards as audits; however, the reviewer shall adhere to these minimum requirements in order to give a fair review: 1. The reviewer shall understand the specific requirements for safeguarding government funds; such as if adequate safekeeping facilities have been provided for the exclusive use of the collection officer. 2. Note whether accurate records of the collections are being maintained. 3. Note whether the collection officer has transmitted funds to the lockbox or Collections Clearinghouse in accordance with established rules and guidelines. 4. Look for evidence of commingling of funds. 5. Be alert for any evidence of fraud, such as when the total amounts collected appear less than what should be generated from the product/service involved. In such cases, the scope must be expanded to include transaction test checks or other appropriate action deemed necessary. Additionally, if fraud is a concern, see FSM 6500 section 6507.21a, Documenting and Reporting Shortage and Fiscal Irregularities. 6. Document all reviews, including what was covered, the findings, recommendations, and any other relevant information. 15.61 - Safeguards and Independent Checking In order to protect the credibility and integrity of collection officers, each ranger district with fee campgrounds shall make independent verifications of the collection envelopes obtained from campground collection receptacles, and of designated collection officers responsible for making those pick ups. 1. Those performing the verification shall be Forest Service employees familiar with collection procedures and the verifications must be unannounced. Verification must be performed within the first 30 days of campground collection activities. Perform additional verifications during the season if determined appropriate. When practical, tie the verifications to the compliance checking procedures contained in FSH 6509.11k, section 33.11. The verifications do not replace the collection officer review requirements, but may be done in conjunction with the annual audit. 2. Depositing marked or otherwise identifiable envelope and/or cash in collection boxes, and following up to ensure that the collection officer turned in these envelopes and/or cash, is part of the verification process. Units may use a different verification process to meet their situation. 3. Regardless of the procedure used, the collection officers shall turn in all envelopes to the district office where they must be retained until no longer needed for verification or other data requirements, at which time they may be destroyed. 4. Campgrounds with fee payment systems other than collection boxes (such as staffed collection booth at the entrance to the campground), shall also be reviewed and/or verified. The Regional Office Budget and Finance staff must develop the technique used to perform the reviews and independent checks, keeping it as simple as possible. Perform reviews and independent checks of concessionaire campgrounds in accordance with the contract, agreement or permit terms. 5. Document all verifications and make part of the collection officer's file. Promptly submit a copy of each verification to the Budget and Finance staff at the Regional Office who shall ensure adherence with prescribed frequency standards. Each collection officer, as well as other district personnel, shall be fully aware of this policy. 15.62 - Interpretive Association Collections Monies received for the sale of maps, books, literature and other interpretive items owned by Interpretive Associations are not considered public monies. Additionally, checks for interpretive items must be made payable to the Interpretive Association. The handling and safekeeping of Interpretive Association funds shall be given the same care and safekeeping as public funds received. Units with Interpretive Association donation boxes must clear them at least monthly, with receipts immediately turned over to the Interpretive Associations. Detailed reviews and independent checks of Interpretive Association activities are not required but will be performed as deemed necessary. Since the Interpretive Associations collections are not government owned, the regional forester in coordination with a member of the Interpretive Association shall determine how often the internal reviews must be done. 15.63 - Cash Register Guidelines Forest Service collection officers may use cash registers to record sales and store collections during the day while fulfilling collection officer duties in accordance with the following guidelines: 1. If a cash register is used, it must afford the collection officer the same or improved audit trail as maintaining a manual Collection Register and the same or improved controls over receipts as holding collections during the day in a locking cash box. 2. Do not store collections overnight in a cash register. Remove collections at the end of the day and leave the cash register drawer(s) open to discourage damage to the machine if a break-in occurs. 3. The cash register must have a locking drawer or otherwise be secured, so only the collection officer may have access to open it. If it is a multiple drawer cash register, each drawer shall have a separate lock that requires a different key for each collection officer. The unit manager (such as District Ranger) or other designated individual shall secure un-issued keys. 4. More than one collection officer may not have access or operate out of the same drawer at the same time, since this would result in weakened internal controls over collections. 5. The cash register drawers shall contain money only while the collection officer is on duty. Also, lock the register drawer while the collection officers are at lunch or on short breaks. 6. Sales by collection officers who do not have access to a cash register drawer must be held in a separate cash box, moneybag, or equivalent, for transfer to another collection officer. Secure collections held overnight in an approved safe. 7. Record on a temporary sales record items sold by a back-up collection officer (who does not have access to the cash register) during the regular collection officer's break or lunch, and turn over to the regular collection officer upon their return; who shall then record the sale(s) on the cash register and merge the receipts with their other collections. Back-up collection officers are responsible for the receipts until the collections turned over are accepted by the regular collection officer. 8. Identify each of the various major sales categories of Forest Service items separately by use of different buttons (keys) on the cash register to facilitate handling collections, proper credit to the accounts, and audits. Currently, the major sales categories requiring separation are maps, annual pass, senior pass, firewood permits, Christmas tree permits, green sheet sales, other permits, Interpretive Association sales, and all other sales items. 9. Separate map sales into four possible categories to allow for proper credit to the Regional Map Sales Fund, Forest Map Sales Fund, any other map sales receipt account and Interpretive Association map sales, if any. 10. Identify Interpretive Association sale items separately from Forest Service sale items and transmitted to the Association in accordance with the procedures in the Interpretive Association Agreement. 11. Transmit Forest Service collections to the lockbox bank or transferred to another collection officer in accordance with the established frequencies of transmittal in section 14.5. 12. If the cash register provides a customer receipt, offer it to each customer making a purchase. If it does not, the accountable document or map that the customer purchased serves as the receipt. 13. If the cash register creates a transaction record on a tape, use it in lieu of a manually prepared sales record, assuming the necessary information is included on the cash register tape and/or summary cash register report or tape. Therefore, the Map Sales Register, which is required for Forest Service map sales, would not be required if the cash register tape provides the date sold, quantity sold, amount of each sale, collection officer making the sale, and bill number used to transmit map sales were entered on the summary report or tape. The cash register tape or attached records must clearly indicate which drawer each collection officer is using. This will help to maintain separate accountability and facilitate audits. 14. Maintain cash register in an orderly manner for the current and previous year to support the collection officer's activities and facilitate audits. 15. Conduct audits of collection officers using cash registers at the same frequency required for other collection officers. 15.64 - Review Frequencies for Resources Within 30 days of the designation of a new collection officer, collection transactions, such as for permits, maps, and other forest product sales, for compliance with established polices and procedures. Subsequently, review annually and upon termination of the collection officers duties. 15.65 - Campground Fees Perform an internal review within 30 days after the beginning of recreation season, and thereafter, at least every 90 days throughout the recreation season, and upon termination of collection officer designation. Reduce internal review frequency to every 30 days after designation, and one internal review during the recreation season upon written determination by forest supervisor; that the risk of loss is minimal, and more frequent reviews would not be cost effective. 15.66 - Mess Hall Operations Conduct internal reviews quarterly for mess halls operated year round; and once during seasonal operations. 15.7 - Tracking Billing Documents in Foundation Financial Information System (FFIS) The billing lifecycle is from the time a billing document is entered into FFIS through the time it is fully liquidated by payment, write-off, or cancellation. This period also includes having dunning notices generated and mailed with the applicable interest charges, administrative costs and penalty charges assessed in accordance with established policies. In addition, the lifecycle includes the period for valid, legally enforceable debts referred to Treasury for collection. 15.71 - Tables Used to Track a Bill Information entered in a billing document must update the following FFIS tables, which are used to help track a bill. These tables are listed below and additional information can be found in FSH 6509.11k, chapter 30 Billings and Collections. 1. Accounts Receivable Header and Line Tables (ARHT, ARLT). The Accounts Receivable Header Table (ARHT) maintains summary information on all outstanding, and some closed bills; and the Accounts Receivable Line Table (ARLT) maintains detailed accounting information for those same bills. 2. Outstanding Billing Documents Table (OBDT). The Outstanding Billing Documents Table (OBDT) maintains a record of all outstanding bills only until the final collection is received or the bill is written off or cancelled. 3. Accounts Receivable Case History Line Table (ARCL). The Accounts Receivable Case History Line Table (ARCL) maintains the complete history of a billing. This table contains information about a bill through final collection or write-off. If the billing document is cancelled, it shall not appear in ARCL. The ARCL is a comprehensive table and maintains the complete history of a billing document. The Document Cross Reference Inquiry Table (DXRF) is used to view information about all documents, modifications, and cancellations associated with the original billing document. The Vendor Document Cross Reference Inquiry Table (VXRF) shows all documents that refer to a specified vendor such as the document numbers, acceptance dates and total amounts for each document. Forest Service will use ARCL to track the case history of all its billings. Information recorded on ARCL includes: a. Transaction date. b. Payer names. c. Activity codes that identify the activity that has taken place on the bill. d. The type of bill generated. e. The bills transaction amount. f. The bills outstanding amount. g. The bills interest, administrative costs, or penalty charges. h. Receivable write-offs and referrals. i. Administrative referral fees assessed. 15.72 - Accounts Receivable Report Review the Open and Aged Billings Reports in FFIS and each billing monthly and each billing to ensure that the following items are accurate: 1. Billing documents are entered with the appropriate Transaction Code/Transaction Type. 2. The proper Vendor Codes are used. 3. Late payment charges are waived appropriately. 4. The billing document is open even though no money is owed. 5. Job codes are correct for the activity/service being billed. 15.8 - Forms All forms are available through the Forest Service forms website unless it is identified that the form is only available through the Beltsville Service Center. Beltsville Service Center website:  HYPERLINK "https://www.bsc.usda.gov/newbsc2006/about.asp" https://www.bsc.usda.gov/newbsc2006/about.asp 15.81 - Recreation The following forms are used for collection of recreation use fees: 1. Non-accountable Forms. Form FS 2300-26 (salmon) and form FS 2300-26a (green), are Fee Envelope, One Day Permits (stub/envelope) - Available only through the Beltsville Service Center. 2. Accountable Permits. These permits must be kept locked in a safe. a. America the Beautiful - National Parks and Federal Recreational Lands Pass Annual Pass formerly Golden Eagle Passport. This is an annual permit that allows entry into designated units of the National Park System and designated National Recreation Areas without additional charge. These passports must be sold at the Washington Office and Regional Offices as a minimum. b. America the Beautiful, National Parks and Federal Recreational Lands Pass - Senior Pass, formerly Golden Age Passport. This is a lifetime passport issued to any person 62 years of age or older applying for it. It entitles the holders and all who accompany them in a noncommercial vehicle to a 50 percent discount where recreation use fees are charged on a vehicle or family-unit basis. Where fees are charged on a per-person basis, the discount applies to the holder only. These passports must be sold at the Washington Office and Regional Offices as a minimum. These passports are accountable documents. c. America the Beautiful - National Parks and Federal Recreational Lands Pass - Access Pass formerly Golden Access Passport. This is a pass for citizens or permanent residents of the United States regardless of age, who have been medically determined to have a permanent disability. It provides access to, and use of, any Federal recreation site that charges an Entrance or Standard Amenity Fee and provides a discount on some Expanded Amenity Fees. The pass must be obtained in person. The Access Pass is free, and it is valid for the lifetime of the pass holder. Photo identification may be requested to verify pass ownership. 15.82 - Timber 1. Non-accountable Forms. a. Forms FS-2400-1, Forest Product Removal Permit and Cash Receipts, FS-2400-2, Contract for Sale of Decked Timber, FS-2400-8, Forest Product Free Use permit. These forms are used for personal use. b. Forms FS-2400-4, Forest Products and Cash Receipt, FS-2400-2, Contract for Sale of Decked Timber, FS-2400-3S, FS-2400-3T, FS-2400-3P, FS-2400-6 and FS-2400-6T, Timber Sale Contract. These forms are used for commercial timber sales and the contract provisions require that payments be made directly to the lockbox. 2. Accountable Permits. a. Christmas Tree Permits. These usually come in tag form and self-destruct if someone tries to remove them after they have been applied. b. Personal Use Fuel Wood Permits. Use of form FS-2400-1, Forest Product Removal Permit and Cash Receipt, is required (Regions may require load tickets for accountability purposes.) c. Miscellaneous Forest Products. Use of form FS-2400-1 is required. (Regions may require load tickets for accountability purposes.) 16 - Lost, Missing, Stolen, or Voided Documents or Collections Collection officers shall immediately report any lost or missing accountable documents or collections to the unit's administrative officer or equivalent. Further instructions concerning the handling of this matter, preparation of forms AD-112 (Report of Unserviceable, Lost or Damaged Property) when required and other requirements shall be issued by the unit headquarters. 16.1 - Voided Accountable Documents 16.11 - Voided Tickets When situations occur which necessitate the voiding of tickets, such as errors in completing and validating, the collection officer shall print the word "VOIDED" in large letters across the face of the ticket, record the reason for voiding, and sign and date the ticket. Promptly transfer such voided tickets (permits) to the issuing office on the Report of Transfer or Other Disposition or Construction of Property form, AD-107. Collection officers are accountable for voided tickets in the same manner as other tickets until transferred to the issuing office. 16.12 - Voided Accountable Documents When it is necessary to void accountable documents, such as for errors in completing and validating, the collection officer shall print the word Voided in large letters across the face of the accountable document; record the reason for voiding, sign and date. Transfer the voided accountable documents to the issuing office, on form AD-107 as outlined in section 16.11. Collection officers are accountable for voided accountable documents in the same manner as other accountable documents until transferred to the issuing office. 16.13 - Lost, Destroyed or Mutilated Monetary Instruments Upon discovery of the loss, destruction, or mutilation of a monetary instrument, the collection officer shall notify the customer immediately and request stop payment. The collection officer shall make an effort to obtain an immediate replacement without execution of an agreement of indemnity. If replacement cannot be obtained without an agreement to indemnify the remitter for possible loss resulting from issuance of a duplicate, the collection officer shall transmit full information regarding the case through regular channels to the ASC-B&F, Branch Chief for TSA and Collections. The affected unit must prepare the request in quadruplicate for signature of the Assistant Director of Financial Operations at the Albuquerque Service Center. Include the following information: 1. A complete description of the monetary instrument and a photocopy, if possible. The description must include, at a minimum, the type of instrument, date issued, amount, payee, and purchaser (for cashier's checks or money orders). 2. A statement from the bank (if the monetary instrument is a check) issuing the check stating that the check has not been presented for payment. This statement must clearly show the name and address of the bank to which the agreement of indemnity should be sent, and the name and address of the bank upon which the original check was drawn, if different. 3. A complete address of the office to which the replacement monetary instrument is to be delivered. The agency must recommend that an Agreement of Indemnity be issued when needed to replace a monetary instrument. An example of an Agreement of Indemnity is shown below in exhibit 01. The ASC-B&F Timber Sale Accounting and Collections staff shall review the request for completeness. If necessary, the request shall be rewritten, signed by the Director ASC-B&F and sent to the Department of Treasury in accordance with TFM, Vol. I, Chapter 5000, section 5030. Upon approval of the agency's recommendation, the Bureau of the Public Debt shall execute and deliver the Agreement of Indemnity, as appropriate. To expedite the replacement of the monetary instrument, all agreements of indemnity will be transmitted directly by the Bureau of the Public Debt to the bank issuing the replacement check. A copy of the agreement, together with a copy of the transmittal letter will be sent to the office requesting the Agreement of Indemnity and to the office to which the replacement check is to be delivered. 16.13 - Exhibit 01 Sample Request for Agreement of Indemnity Bureau of Public Debt Administrative Accounting Branch 999 E Street, NW Room 463 Washington, D.C. 20239 Dear Sirs: We request that the New Waverly State Bank be furnished an Agreement of Indemnity to permit the issuance of a replacement for the following described lost money order. Number Date Amount Description 57695 8/10/07 112.25 Money order drawn on New Waverly State Bank, payable to the USDA Forest Service The Bank's address and the replacement address are as follows: Bank's Address Replacement Address New Waverly State Bank USDA, Forest Service P.O. Box 128 National Forests in Texas New Waverly, TX 77358 Homer Garrison Federal Bldg. 701 North First Street Lufkin, TX 75901 The above money order was mailed from the Raven District Ranger's Office to the Supervisor's Office located in Lufkin, Texas. The Bill for Collection was received from Brenda Webb on February 25, but not the money order. The money order was mailed via office mail; however, the money order apparently did not reach the collection officer. The Forest Service conducted a review and searched for the money order with no success. The bank's records indicated that the money order has not been cashed; however, they could not stop payment on it. They have agreed to replace the money order after the receipt of an Agreement of Indemnity. Copies of all correspondence are enclosed. If you have any questions, please contact Sam Doe on 718-221-0005. Sincerely, /s/ Assistant Director, ASC-B&F 16.14 - Subsequent Recovery of Initial Remittance If initial remittance is recovered after a replacement remittance has been obtained, transmit initial remittance and a copy of the agreement of indemnity to the Department of the Treasury with a letter signed by the assistant director, ASC-B&F Timber Sale Accounting and Collections. If a replacement remittance is obtained without an agreement of indemnity and initial remittance is subsequently recovered, return initial unnegotiated remittance to customer with a request for receipt. 16.15 - Lost or Missing Accountable Documents Collection officers shall immediately report any lost or missing accountable documents or collections to the units administrative officer. The unit headquarters will issue further instructions concerning the handling of this matter. 16.16 - Uncollectible Remittances Citibank returns checks that are stale-dated (check date is over 6 months old) and non-negotiable (insufficient funds, closed account, stop payment, and so forth) to CCH. These checks were previously deposited through lockbox and applied toward a billing document in FFIS, CCH will create a cash receipt document for non-negotiable checks with the transaction code of DR to back out the collection from the billing document to which it was originally applied. This will enable users to determine whether there was a returned check processed against their billing document by viewing Document Cross Reference Inquiry Table (DXRF) and noting the DR transaction code in the Reference Transaction ID field. The DR document is a clone of the Cash Receipt Document, just like transaction codes LX and WR. The transaction type used by CCH is the same used on the original billing document. Users will need to check the Cash Receipt Line Inquiry Table (CRLT) for the DR accounting information. CCH will include the name of the person and check number on the description line of the DR for easy reference. Once this has been completed, CCH will do one of the following: 1. If the DR opens a billing document with the vendor code of FS COLLECT, CCH will contact the affected unit and request that the FS COLLECT billing be modified by decreasing the amount of the returned check from the billing document in FFIS. Once the FS COLLECT billing has been modified and closed in FFIS, the user will need to create a new billing document and provide CCH with the new billing number (Doc ID). Upon receipt of the new billing information, CCH will forward the debt to a private collection agency for collection. 2. If the DR opens a billing document with a vendor code other than FS COLLECT, CCH will forward the non-negotiable check back to the unit for further collection action. The unit must determine whether to pursue collection action. PAGE 67 WO AMENDMENT 6509.14-2008-1 EFFECTIVE DATE: 05/15/2008 DURATION: This amendment is effective until superseded or removed.6509.14_10 Page  PAGE 56 of  NUMPAGES 56  fsH 6509.14 - collection officer handbook chapter 10 - Collection Activities 6509.14_10 Page  PAGE 1 of  NUMPAGES 56 _b4 5 6 ʿԱԱyk`\N\h15B*OJQJphh1hQhyCJaJht5B*OJQJphhbG5B*OJQJphhy5B*OJQJphhxv5B*OJQJphh?z5B*OJQJphho5B*OJQJphhQhyCJaJh8c hyCJhyj< hyUVaJ hyEHjhyEHUhhyCJaJ6Q`abPcPhhhyw$r$r$r$p$v:gd8cnkdO$$Ifl0$(@064 la$If $$Ifa$ $Ifgd 5 6 L u $+$v:$+$j$+$v:+ +$$Ҵ $  v:7gd4\kd$$Ifl0D%%644 lap$If7$If7gd16 ? 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