ࡱ>  FbjbjUU 8??>NN)dVefhhhdddddddf^iJdhhhhhdehdhd.[Hb0!6)^@d&e0Vei^Tiibib(hhhhhhhddhhhVehhhhihhhhhhhhhN W: 9 BLUE PRINT CLASS XII BUSINESS STUDIES CLASS XII 2019-20 Maximum marks =80 total no of questions = 34 s. noUNITS 1 MARK3MARK4MARK5MARK6 MARKtotal1Nature and significance of management11 162Principles of management213Business environment114Planning21145Organising211166Staffing21207Directing2118Controlling29Financial management1111510Financial markets1111Marketing management211512Consumer protection21No of questions20533380 QUESTION PAPER BUSINESS STUDIES (054) CLASS XII (2019-20) Max time :3:00 hrs Max Mark:80 General Instructions : (i) Questions no. 1 to 20 are MCQs (ii) Answer to questions carrying 3 marks may be from 50-75 words. (iii) Answer to questions carrying 4-5 marks may be about 150 words. (iv) Answers to questions carrying 6 marks may be about 200 words. (v) Attempt all parts of a question together.S.No.QuestionMarks1.To meet the objectives of the firm, the management of Bhavya Ltd. offers employment to physically challenged persons. Identify the organizational objective it is trying to achieve. Growth Social Personal profit12. Which principle of management is violated if an employee gets orders from more than one superior? Unity of command Unity of direction Scalar chain Division of work 13.Study Buddy Pvt. Is company dealing in stationery items. In order to establish standards of excellence and quality in materials and in the performance of men and machines, the company adheres to benchmarks during production. Moreover, its products are available in limited varieties, sizes and dimensions thereby eliminating superfluous diversity of products.Identify the technique of scientific management which has been adopted by Study Buddy Pvt. Ltd. Standardisation and simplification Harmony not discord Cooperation not individualism Science not rule of thumb4.It is common now to see CD-ROMs, computerized information kiosks, and Internet/Word Wide Web multimedia pages highlighting the virtues of products. Name the dimension of the business environment highlighted by this statement. Technological environment Political environment Social environment Legal environment15.Following are the steps of planning process. Arrange them in correct sequence Developing premises Identifying and evaluating the course of actions Setting objective Evaluating alternative courses Select from the choices given below (iii),(i),(ii),(iv) (i),(ii),(iii),(iv) (i),(iii),(iv),(ii) (iv),(ii),(iii),((i)16.Which of the following statement is false Planning reduces creativity Planning is economical Planning focuses on achieving objectives Planning is a mental exercise17.The form of organisation known for giving rise to rumours is called Centralised organisation decentralised organisation Informal organisation Formal organisation18.Which of the following is not an element of delegation Accountability Authority Responsibility Informal organisation19.Which of the following option is correct Recruitment is a positive step Selection is a negative step Both selection and recruitment are part of staffing Options 1 is correct 2 is correct Both 1 and 2 are correct All are correct110.------------------ is the process of learning and growth. Training Education Development None of these111.Match the example of need in column 1 with type of need in column 2 as per Maslows need hierarchy theory of motivation Column 1 Column 2 Hunger (a)safety Friendship (b)affiliation/belonging needs Personal fulfilment (c)esteem needs Stability of income (d)self actualisation needs Status (e) basic physiological needs Select from the options given below 1.(e);2.(c);3.(a);4.(e);5.(e) 1.(e);2.(b);3.(a);4.(c);5.(d) 1.(e);2.(b);3(d);4.(a);5.(c) 1.(e);2.(b);3.(d);4.(c);5.(a)112. ..................is not included in Directing. Planning Leadership Communication motivation113.Only increase in labour cost beyond 2% should be brought to the notice of management, which concept of controlling is this? Critical point control management by exception Budgetary control None of these114.An efficient control system helps to Accomplish organisational objectives Boosts employee morale Judges accuracy of standards All of the above115.Avik is the finance manager of Mars Ltd. In the current year, the company earned high profit. However, Avik thinks that it is better to declare smaller dividend as he is unsure about the earning potential of the company in the coming years. Aviks choice of dividend decision is based on which of the factor that affect it? Stability of Dividend Amount of earning Stability of earnings Cash flow position116.Sika ltd , a reputed industrial machines manufacturer needs Rs. 20 crore as additional capital to expand the business .Mr Amit Joshi ,the CEO of the company wants to raise funds through equity .The Finance Manager . Mr.Narender Singh suggested that the shares may be sold to investing public through intermediaries , as the same will be less expansive. Name the method through which the company decided to raise additional capital Right issue Private placement Offer for sale Offer through prospectus 117.For most consumer goods like soaps, oils,clothes,rice,sugar,pulses etc.,which type of channel of distribution is the most suitable? Direct channel One level channel Two level channel Three level channel118.According to which concept of marketing emphasises greater importance to attracting and persuading customers to buy the products? Production concept Product concept Sales concept Marketing concept119.Rajeev purchased a diesel car for Rs.7 lakhs from an automobile company and found its engine being defective .despite complaints the defect was not rectified.Name the highest authority to file the complaint under consumer protection act. District forum State commission National commission Supreme court120.Consumer should use ISI marked electrical appliance is an example of ............... Right to be heard Right to choose Right to safety Right to be informed121.Describe briefly the following methods of training : (i) Apprenticeship Training; and (ii) Internship Training.322 Apaar Foundation is a Non Governmental Organization (NGO) working to improve the lives of children with medical needs, the homeless and victims of natural disasters. Apart from donations in cash, they collect dry ration, old clothes, shoes, toys, books and medicines from donors. At Apaar Foundations office in Bhopal the material collected is segregated, classified and put in shelves and boxes that are labelled systematically. There is a specific place for each of these items and volunteers put everything at their respective places.The volunteer work is divided into specific jobs like fund raising, field visits, social media updates and so on. Each volunteer is part of a particular team, depending on their competency and training. Each volunteer becomes specialized in their respective field, leading to efficient utilization of human effort. Identify and explain two principles of management adopted by Apaar Foundation. OR Soniya Ltd. was engaged in the business of manufacturing auto components. Lately, its business was expanding due to increased demand for cars. The competition was also increasing. In order to keep its market share intact, the company directed its workforce to work overtime. But this resulted in many problems. Due to increased pressure of work the efficiency of workers declined. Sometimes, the subordinates had to work for more than one superiors. The workers were becoming indisciplined. The spirit of teamwork, which had characterized the company previously, had begun to wane. Identify any three principles of management (as given by Henry Fayol) which were being violated, quoting the lines from the above case.323Give the meaning of Procedure and Rule as types of plans324Formal organisation is considered better than informal organisation. Do you agree with this statement? Give three reasons.325Pinnacle Ltd. deals in the sale of stationery and office furniture. They source the finished products from reputed brands who give them four to six months credit.Seeing the demand for electronic items, they are also planning to market these items by opening outlets throughout India. For this, they have decided to join hands with a Japanese electronic goods manufacturer. Identify and state any two factors that would affect fixed capital requirement of Pinnacle Ltd. as discussed above.  326The management of Vrinda Ltd. strongly believes that the members of an organization should work towards fulfilling the common organizational goals. This requires team work and integration of efforts of all individuals, departments and specialists. This is because all the individuals and departments depend on each other for information and resources to perform their respective activities. Managers need to reconcile differences in approach, timing, effort or interest. At the same time it should enable all its members to grow and develop. Thus, here is a need to harmonize individual goals and organizational goals. 1. Identify the concept of management discussed above. 2. State any three features of the concept identified in (a) OR Sanjana is the branch manager of ABC Handicrafts Pvt. The companys objective is to promote the sales of Indian handloom and handicraft products. Its sells fabrics furnishings, ready-mades and household items are made out of traditional Indian fabrics.Sanjana decides quantities, variety, colour and texture of all the above items and then allocates resources for their purchase form different suppliers. She appoints a team of designers and crafts people in the company, who developed some prints for bed covers in bright colour on silk. Although they looked very impressive, they were more expensive than they had planned to sell.Average customer could not afford to buy it. Praising their effort, Sanjana suggested that they should keep the silk bed covers for special occasions like Diwali and Christmas and offer the cotton bed covers on a regular basis to keep costs undercontrol.Identify the functions of management which Sanjaja performs by quoting the lines from the above para.427Distinguish between functional structure and divisional structure.428Define financial management. What are the main objectives of financial management? Briefly explain.429Disco Ltd. manufactures fashionable and designer clothes. Recently it finds that the demand for its products has been declining. After market research it was discovered that fashion and tastes of the consumers is changing at a fast pace. Customers demand is increasing. New competitors have entered the market with new designs. It is very difficult for the company to predict future happenings. Also, it is difficult to know the extent of the relative impact of the social, economic, political, technological or legal factors on decrease in demand of its roducts in the market.A meeting was held in which managers from different functional levels heading Production, Marketing, Finance, etc., for example, Chief Operating Officer, Chief Finance Officer, Vice President (Marketing) were present to discuss how to deal with the situation. After a long discussion, it was decided that they would study and analyse the market first to identify customer tastes and fashion and then manufacture garments accordingly. It was also decided to increase expenditure on advertising, after-sales services, etc. 1. Identify any two features of business environment by quoting the lines from the above case. 2. At which level of management the meeting of managers of Disco Ltd. was held? 3. Identify any two impact of government policy changes on business, quoting lines from the above case.530Shyam bought a pain relieving ointment after seeing it being displayed in the chemists shop. The ointment tube was packed in a cardboard box. Identify thedifferent levels of packaging of the pain relieving medicine, when it was purchased by Shyam. Also state the functions of packaging. OR Explain any five functions of marketing management.531Q. 17. NOTICE A meeting of all supervisors is scheduled on 20th August, 2016 This notice was placed on the notice board in the reception area of XYZ Ltd. But it did not mention clear specification regarding the time of meeting. Which barrier of communication is referred to here? Explain any two other forms of barriers to effective communication under the same category. OR Smita had been working as an assistant manager with Johnson Enterprises for the last ten years. She was very popular amongst her colleagues because of her commitment and dedication towards the work. When the manager senior to her retired, all her colleagues thought that now Smita would be promoted. But to everyones surprise the vacant post was filled by an outsider, Mrs. Rita. Smita felt demoralized and her performance started eclining. She would abstain herself often and could not meet her targets. Mrs. Rita was a good leader, who would not only instruct her subordinates but would also guide and inspire them. She noticed Smitas behaviour and felt that her performance could be improved. She started involving Smita in decision making-issues related to the organization and made her a part of high level joint-management committed. Smita was now punctual in office and her performance started improving. 1. Identify the function of management being performed by Rita. 2. Name the element of the above function of management which helped Rita to improve Smitas behavior. 3. State any three features of the element identified in (ii) above. 532State any two reliefs that the Consumer court can grant to consumers in case of genuine complaints in each of the following situations : (i) Divya was charged more than the printed maximum retail price (MRP) for a bottle of water. (ii) Clara was sold a car with a defective engine. (iii) Antony suffered injury while using newly bought defective electric heater. OR On her sisters wedding, Radha decided to gift her gold earrings. When she shared her plan with her husband, he showed her an article in the daily national newspaper under the heading Jago Grahak Jago. The campaign included details about the various aspects that people must consider before buying any gold jewellery. 1. Why do you think campaigns like Jago Grahak Jago are inserted in the newspaper? 2. Name the right of consumer being fulfilled through this initiative of the government 3. 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