ࡱ> WYV !bjbj =4hh%%%%%%9998q<9Y?">>>>>>>$AC>%>%%?nnnX%%>n>nn(;>0a)e9D<">)?0Y?f<=D6=DD>=D%>Dn>>vY?=D : NRCOI Peer Training Network Request for Management and Leadership Competencies May 22, 2007 Request: A newly appointed human service manager is looking for examples of management and leadership competencies. Specifically she is looking for competencies in the following areas: > administration > policy > budgeting and > project management She would also welcome managerial job/functional descriptions or Requirements as well. Response: One response was received---a helpful resource to know about. 1. The National Network for Social Work Managers has developed a set of standards and competencies, which can be found at the organization's web site: http://www.socialworkmanager.org/ The standards are divided into 14 competency areas: 1. ADVOCACY 2. COMMUNICATION AND INTERPERSONAL RELATIONSHIPS 3. ETHICS 4. EVALUATION 5. FINANCIAL DEVELOPMENT 6. FINANCIAL MANAGEMENT 7. GOVERNANCE 8. HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT 9. INFORMATION TECHNOLOGY 10. LEADERSHIP 11. PLANNING 12. PROGRAM DEVELOPMENT AND ORGANIZATIONAL MANAGEMENT 13. PUBLIC/COMMUNITY RELATIONS AND MARKETING 14. PUBLIC POLICY These practice standards for social work managers provide a basic framework of knowledge and skills that define effective and sound social work management. The standards are divided into fourteen competency areas. 1. Advocacy Knowledge and understanding of the theory of working for policy change at the organizational, local, state and national level. Ability to take a position and be an activist on important social justice issues as well as specific issues of importance to clients, staff and the organization as a whole. 2. Communication and Interpersonal Relationships Ability to achieve desired outcomes through clear and succinct use of the spoken and written word. Ability to achieve a widely accepted solution to a dispute without recourse to formal processes. Ability to observe and understand the interactions of members of a group and act on that understanding to guide the group to meet its objectives. Ability to achieve the goals of a meeting on time while soliciting the input and acceptance of all members of the group. Ability to work within a team context inside the organization. Ability to form collaborative groups inside and outside the organization. 3. Ethics Commitment to meeting the needs of clients within the purview of the services offered by the organization. Commitment to the work and the organization that transcends personal desires. Loyalty to the mission of the organization. Commitment to the social work values of social justice, equity and fairness. 4. Evaluation Knowledge, understanding and use of outcome/results oriented work. Ability to be an informed consumer of research findings. Ability to design and conduct program and organizational assessments using appropriate scientific methods. Ability to generate and use operations and program statistical information. 5. Financial Development Knowledge and understanding of proposal and contract development. Ability to identify and access resources from diverse private and public funding sources. 6. Financial Management Knowledge and understanding of effective systems and procedures for managing agency resources. Ability to develop and use budgets and other financial data and reports to guide agency operations. 7. Governance Knowledge and understanding of the policies which govern the operation of the organization. Knowledge and understanding of effective organizational structures. Ability to work effectively with agency boards and other governing bodies. 8. Human Resource Management and Development Ability to hire, train, develop and place the appropriate individuals in the appropriate jobs while following organizational policy. Knowledge and understanding of effective and appropriate personnel policies. Knowledge and understanding of the local, state, and national laws and regulations that govern employers. 9. Information Technology Ability to be an informed consumer of information technology systems data. Knowledge and understanding of ways to use the internet for marketing, advocacy, research, community education and service delivery. Skill in developing and using computer generated data bases and reports. Ability to provide leadership in assuring that the organization has appropriate computerized infrastructures to support its work. 10. Leadership Ability to blend the expertise of others in a coordinated fashion in order to achieve the purposes of the organization. Skill in inspiring excellence in program, staff and organizational performance. Skill in handling situations of great complexity. Ability to make and state clearly decisions required by ones position. Ability to bring together disparate groups and individuals to carry out specific tasks in an efficient and effective manner. Willingness to take calculated risks which may result in gain to the organization, but may also result in loss. 11. Planning Ability to assess the organizations internal and external environment. Knowledge and understanding of different planning processes, strategies, and models. Skill in developing goals and objectives that reflect the organizations mission. Skill in developing approaches and methods for achieving desired outcomes. Ability to facilitate involvement of important constituents in planning for the future. 12. Program Development and Organizational Management Knowledge and understanding of the methods for delivery of the services provided by the organization. Knowledge and understanding of the theories which explain organizational behavior, development and operations. Knowledge and understanding of the fields of health and/or human services. 13. Public/Community Relations and Marketing Knowledge and understanding of the community (demographics, resources, needs and strengths) in which the organization operates. Ability to work collaboratively with other organizations and groups. Skill in developing appropriate and effective approaches for identifying and engaging service recipients. Skill in promoting an organizations products and services through formal and informal means and contracts. 14. Public Policy Knowledge and understanding of the local, state and national policies which impact on services and clients. Knowledge and understanding of the process by which local, state and national policy makers are chosen and the process by which they make decisions. Active involvement in the political process including the process of choosing elected officials and the making of social policy.     PAGE  PAGE 1 (NOPVhk a h  + , > ? B K x{ AEP:=R$h8zhN5;CJaJhN5;CJaJh8zhN5CJaJh8zhNCJaJhNCJaJhRop>*B*OJQJ^Jphh!OJQJ^JhRopOJQJ^JhHlOJQJ^JhY=[OJQJ^J8P]^_h ) 2 B W ) 4 C ] v 7$8$H$gdRop " O a b c d e f > ? K wx m $ & F a$gd<, $ & Fa$gd<, $ a$gd<,$a$gd<,p]pgd (p0]p^`0gd<, 7$8$H$gdRopmx y@AP79: $ & Fa$gd<, $ & Fa$gd<, $ & Fa$gd<,$a$gd<, $ & F a$gd<,:R$=yz{|}g2 $ & F a$gd<, $ & Fa$gd<, $ & Fa$gd<, $^a$gd<, $ & Fa$gd<,$a$gd<,=}37Brv*+Jko4 8 F !!!!!!!!!!!!!!!!!!!!!!!!!!¼¼¼©¼h (0JmHnHuh<,hN hN0JjhN0JUhVjhVUhRophN5;CJaJh8zhNCJaJh8zhN5;CJaJ/23B <qrnJjk $ & F a$gd<,^gd<, $ & F a$gd<, $ & Fa$gd<, $^a$gd<,$a$gd<,]3 4 F G!!!!!!!!!!!!!!! &`#$gd<, $ & Fa$gd<, $^a$gd<,$a$gd<, $ & F a$gd<,!!!!!!!! &`#$gd<,h]hgdN;0P:pRop/ =!"#$% Dp^ 2 0@P`p2( 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p8XV~_HmH nH sH tH @`@ NormalCJ_HaJmH sH tH DA`D Default Paragraph FontRiR  Table Normal4 l4a (k (No List 4 @4 NFooter  !.)@. N Page NumberPK![Content_Types].xmlj0Eжr(΢Iw},-j4 wP-t#bΙ{UTU^hd}㨫)*1P' ^W0)T9<l#$yi};~@(Hu* Dנz/0ǰ $ X3aZ,D0j~3߶b~i>3\`?/[G\!-Rk.sԻ..a濭?PK!֧6 _rels/.relsj0 }Q%v/C/}(h"O = C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_6LR7`0̞O,En7Lib/SeеPK!kytheme/theme/themeManager.xml M @}w7c(EbˮCAǠҟ7՛K Y, e.|,H,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+& 8PK!Ptheme/theme/theme1.xmlYOo6w toc'vuر-MniP@I}úama[إ4:lЯGRX^6؊>$ !)O^rC$y@/yH*񄴽)޵߻UDb`}"qۋJחX^)I`nEp)liV[]1M<OP6r=zgbIguSebORD۫qu gZo~ٺlAplxpT0+[}`jzAV2Fi@qv֬5\|ʜ̭NleXdsjcs7f W+Ն7`g ȘJj|h(KD- dXiJ؇(x$( :;˹! I_TS 1?E??ZBΪmU/?~xY'y5g&΋/ɋ>GMGeD3Vq%'#q$8K)fw9:ĵ x}rxwr:\TZaG*y8IjbRc|XŻǿI u3KGnD1NIBs RuK>V.EL+M2#'fi ~V vl{u8zH *:(W☕ ~JTe\O*tHGHY}KNP*ݾ˦TѼ9/#A7qZ$*c?qUnwN%Oi4 =3ڗP 1Pm \\9Mؓ2aD];Yt\[x]}Wr|]g- eW )6-rCSj id DЇAΜIqbJ#x꺃 6k#ASh&ʌt(Q%p%m&]caSl=X\P1Mh9MVdDAaVB[݈fJíP|8 քAV^f Hn- "d>znNJ ة>b&2vKyϼD:,AGm\nziÙ.uχYC6OMf3or$5NHT[XF64T,ќM0E)`#5XY`פ;%1U٥m;R>QD DcpU'&LE/pm%]8firS4d 7y\`JnίI R3U~7+׸#m qBiDi*L69mY&iHE=(K&N!V.KeLDĕ{D vEꦚdeNƟe(MN9ߜR6&3(a/DUz<{ˊYȳV)9Z[4^n5!J?Q3eBoCM m<.vpIYfZY_p[=al-Y}Nc͙ŋ4vfavl'SA8|*u{-ߟ0%M07%<ҍPK! ѐ'theme/theme/_rels/themeManager.xml.relsM 0wooӺ&݈Э5 6?$Q ,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{P8g/]QAsم(#L[PK-![Content_Types].xmlPK-!֧6 +_rels/.relsPK-!kytheme/theme/themeManager.xmlPK-!Ptheme/theme/theme1.xmlPK-! ѐ' theme/theme/_rels/themeManager.xml.relsPK]  4 $$$'! m:2!!  '!!8@0(  B S  ?(+1DKU\*3333333ahz{D E < =   67uvno78ffvnP+P% t7a[%y..+a'I?lYD J^#,N{t F_֘:aT#n-Ib3jp~چu phhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHvh 88^8`o(hH.h^`OJQJo(hHh  ^ `OJQJo(hHh  ^ `OJQJ^Jo(hHohxx^x`OJQJo(hHhHH^H`OJQJo(hHh^`OJQJ^Jo(hHoh^`OJQJo(hHhhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHv88^8`o(. L^`LhH.   ^ `hH.   ^ `hH. xLx^x`LhH. HH^H`hH. ^`hH. L^`LhH.hhh^h`OJQJo(hHv 88^8`hH. L^`LhH.   ^ `hH.   ^ `hH. xLx^x`LhH. HH^H`hH. ^`hH. L^`LhH.hhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHvh 88^8`hH.h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.hhh^h`OJQJo(hHv88^8`o(h L^`LhH.h   ^ `hH.h   ^ `hH.h xLx^x`LhH.h HH^H`hH.h ^`hH.h L^`LhH.P% F_#,Na'I?uIb..+ J7:avna[%jp                                                                         QD                                                     +m (VY=[HlRop?@z<,!N@ll87llh@UnknownG* Times New Roman5Symbol3. * Arial5. *aTahoma;Wingdings?= * Courier NewACambria Math"1h:f:f . .42QHX ?Rop2!xx&Management and Leadership CompetenciesMuskie Laura WoodsD         Oh+'0 $0 P \ ht|(Management and Leadership CompetenciesMuskie Normal.dotm Laura Woods2Microsoft Office Word@F#@[e@[e՜.+,0 hp|  USM.  'Management and Leadership Competencies Title  !"$%&'()*+,-./0123456789:;<=>?@ABCDEGHIJKLMOPQRSTUXRoot Entry F c)eZData 1Table#DWordDocument=4SummaryInformation(FDocumentSummaryInformation8NCompObjy  F'Microsoft Office Word 97-2003 Document MSWordDocWord.Document.89q