ࡱ>  bjbj 4s-XX4h[D";%"]%]%]% d EGGGGGG$p Fk4͐"44k]%]%pk,4]%]%E4EU% ]% !1H; j 4   (ÿ oVqÿÿÿkkÿÿÿ4444 ÿÿÿÿÿÿÿÿÿX a:  AGENCY STRATEGIC PLAN For the Fiscal Years 2009-2013 Period by Texas Bond Review Board Governor Rick Perry, Chairman Lt. Governor David Dewhurst Speaker Tom Craddick Comptroller Susan Combs July 11, 2008 AGENCY STRATEGIC PLAN For the Fiscal Years 2009-2013 Period by Texas Bond Review Board Governor Rick Perry, Chairman Lt. Governor David Dewhurst Speaker Tom Craddick Comptroller Susan Combs July 11, 2008 Executive Director:_____________________________ Signed: Robert C. Kline, Executive Director Chair Designee: ______________________________ Approved: Governor Rick Perry Table of Contents  TOC \o "1-1" \h \z \u   HYPERLINK \l "_Toc201656825" Statewide Vision  PAGEREF _Toc201656825 \h 1  HYPERLINK \l "_Toc201656826" Statewide Mission  PAGEREF _Toc201656826 \h 1  HYPERLINK \l "_Toc201656827" Philosophy of Texas State Government  PAGEREF _Toc201656827 \h 2  HYPERLINK \l "_Toc201656828" Relevant Statewide Goals and Selected Benchmarks  PAGEREF _Toc201656828 \h 3  HYPERLINK \l "_Toc201656829" Agency Mission  PAGEREF _Toc201656829 \h 6  HYPERLINK \l "_Toc201656830" Agency Philosophy  PAGEREF _Toc201656830 \h 6  HYPERLINK \l "_Toc201656831" External/Internal Assessment  PAGEREF _Toc201656831 \h 7  HYPERLINK \l "_Toc201656832" Agency Goals  PAGEREF _Toc201656832 \h 24  HYPERLINK \l "_Toc201656833" Objectives, Strategies and Performance Measures  PAGEREF _Toc201656833 \h 24  HYPERLINK \l "_Toc201656834" HUB Activity/Participation Report - Fiscal Years 2008-2009  PAGEREF _Toc201656834 \h 29  HYPERLINK \l "_Toc201656835" Technology Initiative Alignment  PAGEREF _Toc201656835 \h 30  HYPERLINK \l "_Toc201656836" Appendix A Agency Planning Process  PAGEREF _Toc201656836 \h 32  HYPERLINK \l "_Toc201656837" Appendix B Current Organizational Chart  PAGEREF _Toc201656837 \h 33  HYPERLINK \l "_Toc201656838" Appendix C 5-Year Outcome Projections  PAGEREF _Toc201656838 \h 34  HYPERLINK \l "_Toc201656839" Appendix D List of Measure Definitions  PAGEREF _Toc201656839 \h 35  HYPERLINK \l "_Toc201656840" Appendix E Implementing the Texas Transformation  PAGEREF _Toc201656840 \h 46  HYPERLINK \l "_Toc201656841" Appendix F Workforce Plan  PAGEREF _Toc201656841 \h 50  HYPERLINK \l "_Toc201656849" Appendix G Survey of Organizational Excellence Results  PAGEREF _Toc201656849 \h 61  Statewide Vision Working together, I know we can accomplish our mission and achieve these priority goals for our fellow Texans: Assuring open access to an educational system that not only guarantees the basic core knowledge necessary for citizenship, but also emphasizes excellence and accountability in all academic and intellectual undertakings; Creating and retaining job opportunities and building a stronger economy that will lead to more prosperity for our people and a stable source of funding for core priorities; Protecting and preserving the health, safety and well-being of our citizens by ensuring healthcare is accessible and affordable and our neighborhoods and communities are safe from those who intend us harm; and Providing disciplined principled government that invests public funds wisely and efficiently. I appreciate your commitment to excellence in public service. Statewide Mission Texas State Government must be limited, efficient and completely accountable. It should foster opportunity and economic prosperity, focus on critical priorities and support the creation of strong family environments for our children. The stewards of the public trust must be men and women who administer state government in a fair, just and responsible manner. To honor the public trust, state officials will seek new and innovative ways to meet state government priorities in a fiscally responsible manner. Aim highwe are not here to achieve inconsequential things! Philosophy of Texas State Government The task before all state public servants is to govern in a manner worthy of this great state. We are a great enterprise and as an enterprise we will promote the following core principles: First and foremost, Texas matters most. This is the overarching, guiding principle by which we will make decisions. Our state and its future, is more important than party, politics or individual recognition. Government should be limited in size and mission, but it must be highly effective in performing the tasks it undertakes. Decisions affecting individual Texans, in most instances, are best made by those individuals, their families and the local government closest to their communities. Competition is the greatest incentive for achievement and excellence. It inspires ingenuity and requires individuals to set their sights high. Just as competition inspires excellence, a sense of personal responsibility drives individual citizens to do more for their future and the future of those they love. Public administration must be open and honest, pursuing the high road rather than the expedient course. We must be accountable to taxpayers for our actions. State government has a responsibility to safeguard taxpayer dollars by eliminating waste and abuse and providing efficient and honest government. Finally, state government should be humble; recognizing that all its power and authority is granted to it by the people of Texas and those who make decisions wielding the power of the state should exercise their authority cautiously and fairly. Relevant Statewide Goals and Selected Benchmarks Achieving the following statewide functional goals will require cost-effective borrowing for infrastructure development and renewal, the wise use of public tax dollars and an adequate capacity of tax-exempt financing: Education: Higher Education To prepare individuals for a changing economy and workforce by: Providing an affordable, accessible and quality system of higher education; and Furthering the development and application of knowledge through teaching, research and commercialization. Selected Benchmarks: Texas public colleges and universities cost per student as a percent of the national average; and Percent Change in average tuition over past biennium. Economic Development To provide an attractive economic climate for current and emerging industries that fosters economic opportunity, job creation, capital investment and infrastructure development by: Promoting a favorable and fair system to fund necessary state services; Addressing transportation needs; Promoting a favorable business climate; and Developing a well-trained, educated and productive workforce. Selected Benchmarks: Amount of capital investment made in Texas as a result of grants provided through the Texas Enterprise Fund; Number of new non-government, non-farm jobs created; Per capita gross state product; Texas unemployment rate; Percent of state highway system rated good or better based on the Pavement Management Information System Condition Score; and Percent reduction in traffic congestion using the Texas Transportation Institutes Travel Time Index. Public Safety and Criminal Justice To protect Texans by: Preventing and reducing terrorism and crime; Securing the Texas/Mexico border from all threats; Achieving an optimum level of statewide preparedness capable of responding and recovering from all hazards; and Confining, supervising and rehabilitating offenders. Selected Benchmark: Average annual incarceration cost per inmate. Natural Resources and Agriculture To conserve and protect our states natural resources (air, water, land, wildlife and mineral resources) by: Providing leadership and policy guidance for state, federal, and local initiatives; To maintain Texas status as a leader in agriculture; and Encouraging responsible, sustainable economic development. Selected Benchmarks: Acre-feet of desalinated brackish and ocean water produced for Texas; Percent of water conservation through decreased water usage, increased water reuse and brush control; Percent of Texas waters that meet or exceed safe water quality standards; Percent of polluted site clean-ups to protect the environment and public health; Percent of land that is preserved and accessible through continuation of public and private natural wildlife areas; and Percent of renewable energy and production of domestic fuel sources. General Government To provide citizens with greater access to government services while reducing service delivery costs and protecting the fiscal resources for current and future taxpayers by: Supporting effective, efficient and accountable state government operations; Ensuring the states bonds attain the highest possible bond rating; and Conservatively managing the states debt. Selected Benchmarks: State and local taxes per capita; Total state spending per capita; Percent change in state spending, adjusted for population and inflation; Savings realized in state spending by making reports/ documents/ processes available on the Internet; Texas general obligation bond ratings; Issuance cost per $1,000 in general obligation debt; and Affordability of homes as measured by the Texas Housing Affordability Index. Agency Mission The mission of the Bond Review Board covers three distinct aspects of state finances: to ensure that debt financing is used prudently to meet Texas' infrastructure needs and other public purposes; to support and enhance the debt-issuance and debt-management functions of state and local entities; and to administer the states private activity bond allocation. Agency Philosophy To pursue its mission, the Bond Review Board will conduct itself professionally, both within the agency and with those served. The Board will ensure that an ethical and open exchange of information exists to support efficient and sound debt management policies for state and local governments. Through sound management practices, it will provide its customers and employees with an atmosphere that cultivates a cooperative spirit, fosters productivity and promotes equal opportunity. External/Internal Assessment Overview of Agency Scope and Functions Statutory Basis The Texas Bond Review Board was established by the 70th Legislature in 1987. Statutory authority is Chapter 1231, Texas Government Code. The Board is comprised of the Governor, as Chairman, the Lieutenant Governor, the Speaker of the House of Representatives and the Comptroller of Public Accounts. Board approval is required for Texas state bonds issued after September 1, 1987. Historical Perspective In fiscal year 1988, the Bond Review Board formulated rules and began approval of all state bonds and lease-purchase transactions with a principal amount greater than $250,000 or a stated term of longer than five years. Subsequent legislative mandates charged the Board with additional responsibilities: collect and maintain state and local debt data, analyze the status of local government debt and report findings to the Legislature and administer the states Private Activity Bond Allocation Program. The Attorney General is required to collect information on bonds issued by political subdivisions of the state and to forward it to the Board for its report on state and local debt statistics (Chapter 1202, Texas Government Code). Each entity issuing state bonds must report specified information to the Bond Review Board regarding bond transactions. The Board then produces an annual bond report and a semi-annual bond transaction report on historically underutilized businesses. Data on authorized-but-unissued state bond authority are included in the Boards annual bond report. Chapter 1372, Texas Government Code, provides for administration of the state's Private Activity Bond Allocation Program. The program has been administered by the Board since January 1, 1992. The 77th and subsequent Legislatures have required the Board to compile a statewide capital expenditure plan, beginning with the FY2002-2003 biennium. This plan identifies capital needs of the state and financing alternatives. The 77th Legislature also directed the BRB to adopt a formal debt policy and develop guidelines to ensure that state debt is prudently managed and to provide guidance to issuers of state securities. After review by both the Board and stakeholders, the BRBs debt-issuance policies were posted on the agencys website in December 2003. Recent Legislation The 80th Legislature required the Board, in conjunction with the Legislative Budget Board to prepare annually a state Debt Affordability Study. This study provides the state leadership with a basis to assess the impact of bond programs on the states fiscal position and thus enable more informed decisions to be made regarding financing proposals and capital spending priorities. The studys secondary goal is to provide a methodology to measure, monitor and manage the states debt in order to protect Texas bond ratings. Beginning with the report for fiscal 2008, the report will also include data from the contemporaneous Capital Expenditure Plan. The 80th Legislature also passed legislation that requires state issuers to provide the Board, upon request a state agencys RFPs for professional services before contracting for such services. The legislation also requires the Board to adopt statewide policies that help the Board and state issuers to evaluate the potential risks and impact on the state finances of interest rate management (swap) agreements. Affected Populations An important mission of the Bond Review Board is to ensure proper and cost-effective financing of state capital investment that supports state government services of benefit to all Texans. In the most general sense Texas taxpayers are the Boards service population. The Boards interactive customers are state and local entities that issue debt and utilize Board resources to provide savings to Texas taxpayers. Information is also provided to investors in Texas debt obligations through agency activities that support their decisions to invest in the debt of Texas state and local governmental entities. Texas has 17 state agencies and universities authorized to issue debt, all of which currently have debt outstanding. The segment of the Board's mission dealing with oversight of state debt issuance focuses on this group. Texas' 1,220 cities, 254 counties and 1,026 school districts and over 1,800 special districts all have authority to issue debt. Local governments had $127.42 billion in outstanding debt as of August 31, 2006 as delineated in information available on the agencys website. Board initiatives focus on compiling this debt information in an efficient manner for policy makers and other interested parties as well as assisting these local entities when such assistance is requested. Customers of the private activity function include issuers, borrowers and professional consultants for the various types of private activity bonds. These tax-exempt bonds are used for single family housing, multifamily housing, student loans, veterans land loans, industrial development, solid-waste disposal facilities, hazardous-waste disposal facilities and sewage facilities. Other agency customers include the Governor's Office of Budget, Planning and Policy, the Legislative Budget Board, the Office of the Comptroller of Public Accounts, the State Auditors Office, the Texas Education Agency, the Texas Department of Transportation, the State Energy Conservation Office and the entire Legislature on matters related to monitoring state and local debt and state debt policy. Additionally, the U.S. Census Bureau collects state and local government debt data from the BRB to use in various federal reports. From the standpoint of service provided, it is important to distinguish the Board from the agency that supports it. The Bond Finance Office, as agency staff provides direct assistance to the members of the Board and their staff. In that respect, Board members are the primary customers for the Bond Finance Office. Main Functions Legislative mandates establish three distinct functions for the Board: oversight and reporting of state bond issuance and coordination of the debt-management and capital-planning processes for the state; reporting on local bonded indebtedness including the collection, maintenance and analysis of this data so the public and the state leadership have access to current information; allocation of Texas' federal authorization to issue private activity bonds in accordance with state statutes. Publics Perception The Bond Review Board conducted an online customer service survey in April 2008. The agency sent out 169 requests for customers to complete the survey online and 30 responses were received for a response rate of 17.8%. Overall, the surveys reflect that customers of the BRB were very satisfied with the services received. Details of the April 2008 survey process are outlined in the agencys Customer Service Report as submitted to the Governors Office of Budget, Planning & Policy and the Legislative Budget Board on June 2, 2008. The link to the customer service survey is available on the agencys home page for customers to complete at any time. When new surveys are completed, they are automatically emailed to certain agency personnel. Those surveys that require further attention or contain complaints are directed to the Executive Director who serves as the agencys customer relations representative. In March 2000 the agency developed its Compact with Texans that provides all agency customers with information regarding the level and quality of customer service to which they are entitled and should expect. The compact is prominently posted on the website and is emphasized during orientation for new BRB employees. Organizational Aspects The office is located in the William P. Clements, Jr. State Office Building, 300 West 15th Street, Suite 409, Austin, Texas 78701. The current number of approved positions is 9.5, and the agency currently is staffed with 8.5 FTEs including the Executive Director, 5 Financial Analysts, one Staff Services/Accounting position and one full-time Administrative Assistant. The agency anticipates filling an open analyst position in the latter part of FY 2008 and has hired a part-time Accounting Technician who started work on July 8, 2008. Office organization is divided into three functional areas: state debt, local debt and private activity bond allocation with a member of the professional staff leading each area. For the most part, the remaining staff divides their time in support of these main functions. Financial analyst workgroups meet as needed to discuss matters relating to workload distribution, data maintenance and cross-training. An in-depth staffing analysis and workforce plan (Appendix F) describes anticipated challenges in maintaining exemplary service to our customers. Fiscal Aspects Agency appropriations for fiscal years 2006 and 2007 totaled $503,344 for each year. Agency appropriations for fiscal years 2008 and 2009 totaled $596,423 for each year. Although the agency is funded solely from the states general revenue fund, it generates revenue through the receipt of application fees associated with the Private Activity Bond Allocation Program. During fiscal years 2006 and 2007, the state received as unappropriated General Revenue, receipts of $1,151,524 and $1,356,172, respectively, in application fees associated with this program. As of May 2008 the program had provided a total of only $611,567 in unappropriated General Revenue receipts, and application fees for fiscal 2008 and 2009 are anticipated to be significantly lower than in past years. During calendar year 2004, the 78th Legislature mandated the agency to increase fees associated with multifamily housing applications. The larger fee is to be distributed with a $1-$4 split between the Bond Review Board and the Texas Department of Housing and Community Affairs (TDHCA), respectively. The BRBs portion is to be swept into general revenue while TDHCAs portion is to be used to fund a study on affordable housing. To date no funds have been appropriated for this study. The agencys appropriation is highly personnel sensitive with approximately 93% of its budget allocated for salaries. In the past agency cost reductions have been achieved by disseminating the agencys information on the web and thereby reducing printing and mailing costs, reducing staff, not filling authorized positions, scaling back training and travel costs and reducing general operating costs wherever possible. Although the Bond Review Board strives to work as efficiently as possible, the impact of possible limitations on funding for training, travel and professional fees must be analyzed in terms of staff turnover, customer service and internal efficiencies. Appendix F includes a discussion about salary requirements for a responsive workforce. Recovery of risk-management costs due other agencies, the statewide cost allocation plan and e-procurement costs raise additional budgetary concerns. Service Population Demographics Studies indicate that Texas will experience significant population growth over the next five years. State and local requirements for infrastructure needs are driving future capital financing projections. While the basic indicator of infrastructure spending is population growth, the relationship is not direct since certain additions to infrastructure can be delayed for years after the growth occurs. Past population migration to the states suburban areas forced many small and medium-sized communities to increase financing for certain infrastructure. Some needs related to population growth, such as classrooms cannot be delayed. In addition, infrastructure such as roads, bridges and water treatment systems put in place during a boom period may, for safety or other reasons need repair or replacement during later periods of economic challenge. During fiscal year 2007, more than $4.1 billion in new money was borrowed by Texas state issuers. During fiscal year 2007, local entities issued $18.04 billion in new financings, including approximately $9.97 billion to be used for education. Other primary purposes were water and sewer facilities, transportation, general-purpose government, power and combined utility systems, solid-waste facilities, prison and detention facilities, fire and public safety, commerce, economic development, health-related facilities and funds for pension obligation liabilities. During calendar 2007 low and/or declining interest rates, flatter yield curves and a relatively stable market environment led to record municipal bond issuance on the national level. In that year a record-breaking $429.7 billion in municipal bonds were issued surpassing the record years of 2005 ($408.2 billion), 2006 ($388.7 billion) and 2003 ($383.5 billion). During fiscal year 2007, lower interest rates contributed to issuance of $1.8 billion in refundings of existing state debt. These include refundings for savings, restructuring existing debt and converting short-term to long-term maturities. On the local level, governments issued $11.1 billion in refunding bonds during fiscal year 2007 and $7.5 billion during fiscal 2006. As of August 31, 2007, the state had a total of $26.4 billion in outstanding debt. Local governments had approximately $141.2 billion in debt outstanding as of August 31, 2007. If long-term growth in the states population occurs as predicted, the following effects on infrastructure development and debt issuance can be expected: Public school construction will increase, especially in high-growth areas, and the repair, renovation and replacement of temporary facilities with permanent facilities may become the focus of school construction; Construction at colleges and universities may flatten due to limitations on state funding; Continued high growth in many suburban areas will result in continued new infrastructure needs in these locations; Construction and debt financing for water and sewer, transportation and general-purpose government facilities will continue; Continued public support for low-cost student loans, affordable housing and economic development will be needed; As the population of senior citizens increases, spurred by retiring baby boomers new health-related and leisure-time facilities will be needed. Technological Developments Staff has continued to improve the dissemination of information produced by the Bond Finance Office through its website at  HYPERLINK http://www.brb.state.tx.us www.brb.state.tx.us. The benefits of establishing a presence on the Internet have included increased availability of information to the general public and bond finance community, increased communication with our customers and decreased costs associated with printing and mailing. A variety of agency reports that had been mailed in the past are no longer mailed but are now made available in downloadable form. In this connection, Bond Finance Office staff strives to keep all agency online information up-to-date so that agency customers can obtain current information on-line 24/7. This system also enables BFO staff to respond efficiently to inquiries for information on outstanding local government debt. Local government debt data was added to the agencys website in 2000 and the conversion of state debt data to the website was completed in 2003. In addition to the agencys Annual Report, the states Capital Expenditure Plan (CEP), compiled in conjunction with the Texas Higher Education Coordinating Board is also available online. The state Debt Affordability Study, prepared in consultation with the Legislative Budget Board was placed online in 2007. HB 1516 79th Texas Legislature mandates data center consolidation under the Department of Information Resources. Pending the implementation of this legislation at smaller agencies, including the Bond Review Board, the Bond Finance Office does not anticipate making any significant information technology purchases other than software upgrades. In fiscal 2007 and 2008, the agencys aging Dell desktop computers were replaced with upgraded models with faster CPUs. The agencys intranet server was replaced with a newer model with enhanced speed, security and capacity. The Windows XP operating system was retained with enhanced security software. Also, during fiscal 2008 the agencys obsolete Mac-based web-server was replaced with a more powerful Dell server with Windows-based software and enhanced security features. Future plans for the agencys information technology also include assuring that all systems are kept up-to-date (replacing hardware at five-year intervals) so that new technology can be implemented quickly with a minimal amount of downtime. Further, the agencys goal is to provide training in all systems so that each staff member is fully capable of utilizing the implemented technology. Economic Variables After rebounding from the economic downturn of fiscal 2002-2003, the Texas economy started losing momentum in the second half of fiscal 2007. The Comptrollers 2008-2009 Certification Revenue Estimate states that this slowdown is expected to continue into the 2008-2009 biennium. The states economy is expected to continue to grow throughout 2008-2009, but the pace of growth is expected to be much slower than in FY 2006-2007. Nonetheless, the states economy is expected to outpace the national economy during the 2008-2009 biennium. The 77th Legislature mandated the Bond Finance Office to produce a comprehensive statewide Capital Expenditure Plan in an effort to better assess and anticipate the impact of debt service to the states budget. The 80th Legislature required the Board, in conjunction with the Legislative Budget Board to prepare annually a state Debt Affordability Study. This study provides the state leadership with a basis to assess the impact of bond programs on the states fiscal position and thus enable more informed decisions to be made regarding financing proposals and capital spending priorities. The studys secondary goal is to provide a methodology to measure, monitor and manage the states debt in order to protect Texas bond ratings. Beginning with the report for fiscal 2008, the report will also include data from the contemporaneous Capital Expenditure Plan. Impact of Federal Statutes/Regulations Use of tax-exempt debt is not protected under the U.S. Constitution. The provisions of the Tax Reform Act of 1986 effectively minimized many of the benefits previously available to issuers and holders of tax-exempt debt. Arbitrage requirements increased administrative burdens associated with accounting for bond proceeds. Refunding restrictions decreased the ability of state and local governments to take advantage of decreases in interest rates. The alternative minimum-tax provision and bank-deductibility changes made tax-exempt bonds less attractive to certain types of investors. The Tax Reform Act of 1986 also made substantial changes in the use of private activity debt. The Act narrowed the definition of projects eligible for tax-exempt financing and imposed a volume ceiling on the aggregate principal amount of tax-exempt private activity bonds that may be issued within each state during any calendar year. For Texas, the volume ceiling imposed by the Act is currently $85 per capita or $225 million, whichever is greater. Due to Texas large population, to date the per capita ceiling has yielded the greater number. Beginning January 1, 2003, the state ceiling was indexed to inflation. In 1988 the states ceiling was $834 million, but by 2008 the ceiling had grown to $2.03 billion. The volume cap for Texas has thus increased by 143% in the 20 years from 1988 to 2008 due to Texas increasing population. However, it is important to note that from 2003 to 2008, the volume cap allotted to Texas has grown from $1.6 billion to $2.0 billion, a 24% increase; but during the same time period unused volume cap (carryforward) has grown by 279%, from just over $192 million to over $729 million. The total effective size of the states volume cap and carryforward reached $2.8 billion in 2008. Other Legal Issues Impact on Anticipated State Statutory Changes Statutory changes relating to additional debt-issuance authority are expected to have a minimal impact on the agencys operations. The 80th Legislature authorized additional general obligation debt that was approved by the voters at the November 2007 general election. These include SJR 64 to finance $5 billion for transportation projects; SJR 57 to finance $500 million for student loans; and SJR 20 to finance $250 million for water projects. Additionally, the 80th Legislature provided the Texas Public Finance Authority with the authority to issue a total of $4.0 billion in new debt. The Texas Cancer Research Institute constituted the majority of TPFAs new authority with $3.0 billion authorized for cancer research and prevention over 10 years. Although bonds sold under this authority continue to be issued, such issuance will cause only slightly increased time requirements on BFO staff analysts in reviewing and analyzing issuance applications and in tracking debt service for reporting requirements. The agency tracks outstanding debt of all local government entities in Texas. With the passage of school funding legislation during the 79th Legislature, Third Special Session in May 2006, the agency expects that requests for information regarding independent school district debt will increase. Other statutory changes could also have an impact on the Bond Review Board. Statutory changes affecting the Private Activity Bond Allocation Program that are designed to either make policy changes or to clarify the current statute are frequently introduced during legislative sessions. Impact of Current and Outstanding Court Cases As of June 2008 the agency has no current or outstanding court cases. Impact of Local Governmental Requirements The local government section of the Bond Review Board has benefited from statutory changes to reporting requirements for local government bond issuers. Specifically, Chapter 1202.008, Texas Government Code has aided in the collection of data on bonds issued by local governmental units. Such data must now be reported to the Public Finance Division of the Attorney Generals Office that in turn forwards it to the BRB for inclusion in the BFOs databases. Self-Evaluation and Opportunities for Improvement The agency is recognized for being responsive to requests for information and for its reports. However, because the agency must accurately manage significant amounts of data for its analysis and reporting activities, it is important that staff develop and refine procedures and systems that facilitate these processes. The use of current technology has advanced the agencys functions for processing data, but it is critical that staff receive periodic training to enhance skills and knowledge in this important area. Oversight of State Bond Issuance The Bond Review Boards oversight responsibility was developed to ensure that Texas state debt is issued in a cost-effective manner supported by sound debt-management policies that protect the states credit ratings. In this connection, in June 1999 Moodys Investor Service upgraded the states general obligation debt from Aa2 to Aa1. Although Moodys elected to upgrade the states debt rating, Standard & Poors revised its rating outlook on Texas from positive to stable. S&P cited a modest level of financial reserves as the primary reason for the outlook downgrade as well as the lack of a comprehensive capital plan. Although S&Ps downgrade did not change the states actual bond rating, it reflected concerns that the states financial flexibility could become impaired without adequate financial reserves supported by a financially sound budget and policies to address any potential budgetary shortfall. No changes have occurred to the states ratings since 1999. When the Board was created in 1987, Texas had 41 state bond issuers with no coordination of market access, no consistency in official statement reporting and no standards regarding issuance costs. Although the number of issuers has been reduced to 17 through administrative and legislative action, the volume of issuance continues to grow along with the continued need for oversight and coordination of bond issuances. The requirement that each proposed state bond issue be reviewed at bimonthly meetings of the Board allows coordination of state bond issues without unduly restricting an issuers access to the credit markets. To help protect the proceeds of bond sales, state issuers must submit to the Board a detailed plan for administration and disbursement of bond proceeds as well as investment provisions, including specific provisions for the safety and security of those proceeds. The Board and its staff analyze and report to the Legislature, rating agencies, bond community and general public on overall state debt, economic and financial conditions and trends and developments in the credit markets. Accurate and consistent reporting is crucial in order to facilitate the marketing of Texas bonds. This is accomplished through the Boards Annual Report, produced since 1988 which includes credit-market trends affecting Texas bonds issued during the year along with detail on total state debt outstanding, debt-service requirements and costs of issuing state debt. The staff also assists the State Comptroller in the preparation of Appendix A of the states General Obligation Official Statement. The Board continues to encounter financing transactions that require in-depth scrutiny. The first of these is the financing of affordable housing, especially multifamily properties through various programs of the Texas Department of Housing and Community Affairs and the Texas State Affordable Housing Corporation. These transactions are very complex and involve many outside parties and intricate financial structures. Other transaction elements requiring close review include use of derivative products in state bond financing, use of electronic competitive bidding and increased disclosures as required by the U.S. Securities and Exchange Commission. The Texas Constitution contains an amendment that prohibits authorization of additional debt payable from general revenue once the threshold of debt service as defined in the amendment paid from unrestricted general revenue has been met. This amendment states that additional state-supported debt may not be authorized if the maximum annual debt service payable from general revenue, including authorized-but-unissued debt exceeds five percent of the average annual unrestricted General Revenue Fund revenues for the previous three fiscal years. The Board is required to monitor, report and issue certifications regarding this constitutional item. The 80th Legislature passed legislation that requires state issuers to provide the Board, upon request a state agencys RFPs for professional services before contracting for such services. The legislation also requires the Board to adopt statewide policies that help the Board and state issuers evaluate the potential risks and impact on the issuers and the states finances of interest rate management (swap) agreements. The Boards impact on issuance costs is limited by the fact that its oversight is exercised as a final step before the issuers debt is sold. Because specific statutes reserve the issuers right to make decisions regarding hiring of consultants, determination of method of sale, fees, minority participation and the like, the Board is prevented from directly influencing the actual structuring of state debt issues. The agency has enhanced the application process by providing Internet access to downloadable application forms for state debt issuers and for agencies that file applications for lease-purchase transactions. Issuers now submit Notices of Intent using the agencys online form. During fiscal 2003, the Board adopted rules that allow for the exemption from formal approval for bond transactions meeting certain criteria. Specifically, exempt bond issues include those that do not draw on the general revenues of the state, such as conduit transactions by the Texas Department of Housing and Community Affairs and general revenue-backed debt that does not have a history of requiring general revenue draws, such as bonds issued by the Texas Veterans Land Board. Issuers of these bonds are required to file a Notice of Intent with the Bond Finance Office. Upon receipt of this notice the BFO prepares a financial analysis of the transaction and forwards it to the Board after which the Board has four days to determine if the issuers should be called in, i.e., required to follow the formal approval process. If the Board chooses not to require the issuer to follow the formal approval procedure within that time period, the issuer may proceed to issue the debt. During fiscal 2008, the Board plans to adopt rules that increase the review time for exempt issues from four to six days. Additionally, the Board plans to approve PAB rules to parallel changes made in the 80th Legislative session. The agency is always receptive to suggestions that would facilitate the review process for Board representatives. Agency staff will continue to identify potential financing techniques or program initiatives that could result in more cost-effective transactions for the state. Local Government Services Reporting of local debt statistics is required by statute (Texas Government Code, Chapter 1231.062). By providing downloadable files which are accessible on the agency website, the BRB has effectively met its goal to ensure that public officials have access to current information regarding local government debt issuance, finance and debt management. Before the files were made available on the website, the agency published the Texas Local Government Debt Report which was costly to produce and deliver. Chapter 1202.008 requires the Office of the Attorney General, Public Finance Division to give information to the Board at the time bonds for local entities are approved. Through this information process, the Board is effectively meeting the requirements of Chapter 1231.062. The 78th and successive Legislatures have also charged the BRB with providing technical assistance to school districts entering into bonded indebtedness or lease-purchase agreements Despite budgetary constraints, the agency strives to meet this mandate by providing local school debt information to school business officials at annual meetings of the Texas Association of School Business Officials (TASBO). To maintain an efficient system of collecting and reporting debt issuance and debt-outstanding information on approximately 4,300 local government entities, as well as addressing statutory mandates regarding local debt reporting and analysis, the BRB has: streamlined the local government debt database (including the debt of school districts, counties, community/junior colleges, cities, health/hospital districts, water districts and other special districts) with a simplified review and data entry process that enables staff to focus on improved analysis and communication efforts; reduced the size of the Texas Local Government Debt Report. The BRB remains in compliance with the statutory biennial reporting requirements for local debt by placing this information on the agencys website, thereby increasing availability and reducing costs; and expanded local government debt information on the agencys website. Visitors to the site can access and download spreadsheets that contain debt outstanding, debt ratio and population data by government type at fiscal year end. To more accurately quantify customer service contacts, users of the searchable database and the number of files downloaded are logged on a monthly basis as part of the calculation for an outcome performance measure. In fiscal 2006, staff stability and resulting efficiencies enabled more prompt completion of fiscal year-end data compilation for website presentation, despite record numbers of bonds being issued during that time. Data collection and reporting is now maintained on approximately 4,200 local government entities; thus documentation and periodic review of procedures by personnel is paramount to maintaining clean data and program success. Private Activity Bond Cap Allocation The goal of this program is to ensure that the private activity bond cap authorized for Texas state and local entities is allocated in a manner consistent with legislative mandates, in the most equitable manner possible and in the best interest of the people of Texas. The Bond Review Board is responsible for drafting rules and application guidelines to ensure compliance with statutory and federal requirements for the program. The agency does not have in-house counsel but relies heavily for legal support from the Public Finance Division of the Office of the Attorney General. The Bond Review Board primarily allocates the states volume cap by a lottery process held at the end of October. Lottery applications are thoroughly reviewed to ensure compliance with federal and statutory requirements. State statute determines the annual set-asides for each of the six subceilings (mortgage revenue bonds, state-voted issues, qualified small issue industrial development bonds, residential rental projects, student loan bonds and all other issues). The Legislature mandates program changes in the six subceilings periodically to maintain an equitable process and to distribute volume cap to meet the needs of Texas. However, as the programs administrator, the Bond Review Board also has the ongoing challenge of identifying issues that need to be addressed by the Texas Legislature to assure that the program continues to meet its goals. The BRB must keep its staff up-to-date on federal and statutory issues that affect the success of the Private Activity Bond Allocation Program. The program administrator attends seminars and conferences to remain current with the changing policies of tax-exempt private activity bond issuance. This person is often asked to participate on panels at conferences, resulting in a strain on the agencys limited travel budget. Although the lottery system is seen as a tool to avoid favoritism, an ever-present challenge is to address the need to directly serve the entire state of Texas geographically rather than serving only population centers such as the major metropolitan areas. Regional economies and population density currently dictate the geographic distribution of the volume cap. Issuers, investors, developers and other entities determine which geographic region will best serve a particular purpose or project. As described in a previous section, Texas increasing population directly affects the calculation of the states increasing volume cap under the private activity bond program. The volume cap for the 2008 program year is $2.03 billion. From 2003 to 2008, the volume cap allotted to Texas has grown from $1.6 billion to $2.0 billion, a 24% increase; during the same time period unused volume cap (carryforward) has grown 279%, from just over $192 million to over $729 million. The total effective size of the states volume cap and carryforward reached $2.8 billion in 2008. Use of Historically Underutilized Businesses The Bond Finance Offices principal operating expenditures include consumables and supplies necessary to conduct business and limited travel to relevant association conferences as dictated by budget constraints. The office primarily purchases through the state supply store and through state contracts. Expenditures are limited due to budgetary constraints; however, the BFO uses its best efforts to obtain quotations and make acquisitions from HUB firms as outlined in the agencys long-range plan. Performance Benchmarking The recommended benchmarks shown below are the result of a planning process that incorporated a variety of planning procedures and techniques. The benchmarking process used these resources and planning tools: ongoing internal research on state and local debt, capital planning and methods of finance; requests and recommendations of members of the Board and Board staff; and dialogue with industry experts, rating agencies and colleagues from other state agencies and colleagues in other states. Specific planning procedures included: a series of brainstorming sessions among key staff members; ongoing discussions and input from professional staff; review and approval of draft documents by professional staff; and review of all draft documents by agency board. Benchmark Goal 1: Net tax-supported state debt per capita This ratio demonstrates the relationship between the states debt outstanding payable from tax revenue and the states population and is calculated by dividing the net tax-supported state debt outstanding by the total estimated number of residents of the state. Net tax-supported debt does not include any debt that is self-supporting, debt that is serviced by another unit of government, appropriate sinking funds or short-term operating debt. Available sources for comparable measures include an annual Medians - Selected Indicators of Municipal Performance publication by Moodys Investors Service. The State Indicators and Rankings section includes debt-per-capita ratios for all fifty states as well as median and mean calculations for this category. Similar comparisons are available from other municipal debt rating agencies such as Standard and Poors and Fitch Ratings. This benchmark corresponds to the General Government statewide priority goal which is Ensure the states bonds attain the highest possible bond rating; and conservatively manage the states debt. The statewide benchmarks in this category that apply are: Texas general obligation bond ratings Issuance cost per $1,000 in general obligation debt Agency initiatives to accomplish this goal include the review of state bond issues, statewide capital expenditure planning and debt issuing guidelines. Goal one is to Ensure that Texas state debt is issued in a cost-effective manner supported by sound debt-management policies that protect the states credit ratings. Benchmark Goal 2: Debt-ratio medians for tax-supported debt for Texas school districts, counties, cities, water districts and other special districts compared to national medians for these same governments based on Moodys medians Texas local governments are among the primary issuers of tax-supported debt in Texas. Moodys Investors Service annually publishes medians for tax debt per capita and debt-to-taxable values for these same governments (if rated by Moodys) in its annual Medians - Selected Indicators of Municipal Performance. The debt indicators and performance ratios contained in this publication have been chosen from among those most commonly used by analysts in the municipal bond industry. The statewide goal that corresponds to goal two is the General Government goal to support effective, efficient and accountable state government operations. The applicable statewide benchmark for this category is: Texas general obligation bond ratings Issuance costs per $1,000 in general obligation debt Goal two is to Ensure that public officials have access to current information regarding local government debt issuance, finance and debt management. Benchmark Goal 3: Percentage of States Private Activity Volume Cap Used for Each Purpose or Subceiling The Private Activity Bond Program is administered on a calendar-year basis in accordance with federal and state mandates. Calculating this benchmark on a calendar-year basis provides the most relevant, comparable and useful information. The percentage is calculated by dividing the amount of private activity bonds used for a specific purpose by the total amount of volume cap available for a given year. Available sources for comparable measures include information available from corresponding offices in each state that handle private activity bonds, as well as an annual summary prepared by The Bond Buyer, the leading daily national publication for public finance. Allocation comparisons with other states programs help to measure the effectiveness of Texas allocation program. The information compiled provides assistance in formulating policy for Texas. This benchmark corresponds to the Economic Development statewide priority goal which is to provide an attractive economic climate for current and emerging industries that fosters economic opportunity, job creation, capital investment and infrastructure development. Private Activity Bonds provide a low-cost financing mechanism to private entities that serve a public purpose. The statewide benchmarks in this category that apply are: Per capita gross state product; Texas unemployment rate; and Net number of new non-government, non-farm jobs created. Goal three is to Ensure that the authorization to issue private activity bonds for Texas state and local entities is allocated consistently with legislative mandates, in the most equitable manner possible and in the best interest of the people of Texas. Agency Goals Goal 01 Ensure that Texas state debt is issued in a cost-effective manner supported by sound debt-management policies that protect the states credit ratings. Goal 02 Ensure that public officials have access to current information regarding local government debt issuance, finance and debt management. Goal 03 Ensure that the authorization to issue private activity bonds for Texas state and local entities is allocated consistently with legislative mandates, in the most equitable manner possible and in the best interest of the people of Texas. Goal 04 Establish and carry out policies governing purchasing and contracting that will foster meaningful and substantive inclusion of historically underutilized businesses. Objectives, Strategies and Performance Measures Goal 01 Ensure that Texas state debt is issued in a cost-effective manner supported by sound debt-management policies that protect the states credit ratings. ObjectiveStrategy0101Analyze and approve the issuance of state debt securities that meet the highest standards for financial feasibility, comply with the states debt-issuance policies and minimize total borrowing costs.Review each Texas Bond Review Board project application to ensure proper legal authorization, accurate and adequate disclosure, appropriate use of call provisions, bond insurance and other provisions which affect marketability. Outcome MeasureOutput Measure01 percentage of state agencies in compliance with the statewide Capital Expenditure Plan reporting requirements 01 number of state bond issues and lease-purchase projects reviewed  Goal 01 Ensure that Texas state debt is issued in a cost-effective manner supported by sound debt-management policies that protect the states credit ratings. Strategy02Analyze and report to the Legislature, rating agencies and other interested parties on Texas' debt burden, creditworthiness and Capital Expenditure Plan. Analyze and report to the Legislature and other policy makers actions that would raise the state's bond rating and/or lower state borrowing costs. Output Measures01 number of responses to debt information requests02 number of capital expenditure plan projects reviewedExplanatory/Input Measures01 average issuance costs per $1,000 general obligation debt issued02 percent of general revenue utilized for general obligation and revenue bond debt service03 Texas' GO bond rating Goal 02 Ensure that public officials have access to current information regarding local government debt issuance, finance and debt management. ObjectiveStrategy0101Inform state and local policy makers on effective debt issuance and management.Collect, maintain and analyze data on the current status of and improvements to local government debt issuance, finance and debt management. Report findings to the Legislature, other state officials and local policy makers. Outcome MeasureOutput Measure01 percent of local government information provided electronically through website access01 number of local government financings analyzedEfficiency Measure01 average issuance costs per $1,000 debt issued by local governments Explanatory/Input Measure01 number of local governments issuing debt Goal 03 Ensure that the authorization to issue private activity bonds for Texas state and local entities is allocated consistently with legislative mandates, in the most equitable manner possible and in the best interest of the people of Texas. ObjectiveStrategy0101Maximize the public use of tax-exempt private activity bond proceeds by issuing 100% of the state's available private activity bond allocation in a manner that is consistent with federal regulations, the state's statute and the agency's guidelines. Ensure that volume cap is distributed to the different project types in the percentages mandated by the state Legislature for any given program year.Administer the private activity bond allocation program efficiently and effectively to ensure the total utilization of the state's annual private activity bond allocation according to federal regulations and compile and analyze the results of each allocation in an annual report.Output Measures01 number of applications reviewed 02 number of allocations issued 03 amount of allocation issued Explanatory/Input Measure01 amount of demand for private activity bond allocation program Goal 04 Establish and carry out policies governing purchasing and contracting that will foster meaningful and substantive inclusion of historically underutilized businesses. ObjectiveStrategy0101To include historically underutilized businesses (HUBs) in at least 30% of the total value of purchases and contracts awarded annually by the agency by fiscal year 2012. Develop and implement a plan for increasing the use of historically underutilized businesses through purchasing and contracts.Outcome MeasureOutput Measures01 percentage of total dollar value of purchases & contracts awarded to HUBs01 number of HUB suppliers and contractors contacted from bid proposals02 number of HUB purchases and contracts awarded03 dollar value of HUB purchases and contracts awarded Long-Range Plan Wherever possible, bids, whether formal or informal, will be obtained through use of the Texas Comptrollers of Public Accounts Procurement and Support Services Division certified master bidders list. Bid procedures for delegated purchases shall be as stated in CPA's Procurement Manual, with bids to be obtained from a minimum of three vendors, two of which must be HUBs. The Texas Bond Review Board will remain actively committed to fair and impartial good-faith efforts to foster HUB participation. HUB Activity/Participation Report - Fiscal Years 2008-2009 The Bond Review Boards expenditures for purchasing and contracts, other than those through the Texas Comptrollers of Public Accounts Procurement and Support Services Division and the Department of Information Resources are limited. Discretionary dollar amounts available for other acquisitions are a very small percentage of the agency's total budget that primarily consists of personnel costs. Due to the small size of the agency budget and staff, most expenditures are made directly with or through other agencies. Standard equipment items are obtained through the Comptroller of Public Accounts' automated purchases program that includes the Texas Correctional Industries program and the Texas Industries for the Blind and Handicapped program. The Department of Information Resources is used for cooperative contract acquisitions and information services. The ultimate source for these acquisitions is often a HUB vendor. The Bond Review Board has no input in award of the contracts. Staff continues to seek methods to increase HUB expenditures through expansion of procedures outlined in its long-range plan. Technology Initiative Alignment The agency has three goals and three objectives associated with the three distinct functions shown in the External/Internal Assessment section of this document. Goal 1 Objective 01 Analyze and approve the issuance of state debt securities that meet the highest standards for financial feasibility, comply with the states debt-issuance policies and minimize total borrowing costs. Goal 2 Objective 01 Ensure that public officials have access to current information regarding local government debt issuance, finance and debt management. Goal 3 Objective 01 Maximize the public use of tax-exempt private activity bond proceeds by issuing 100% of the state's available private activity bond allocation in a manner that is consistent with federal regulations, the state's statute and the agency's guidelines. Ensure that volume cap is distributed to the different project types in the percentages mandated by the state Legislature for any given program year. Each agency objective was reviewed to determine if accomplishing these objectives will involve strategies that require additions or enhancements of the agencys existing technology investment. The technology initiatives appear in the following table: TECHNOLOGY INITIATIVE RELATED AGENCY OBJECTIVERELATED SSP STRATEGY (IES) STATUS ANTICIPATED BENEFIT(S) INNOVATION, BEST PRACTICE, BENCHMARKING 1. Transformation and consolidation of agency data center operations into the State Data Center. All Objectives. 1-1 1-4 Planned Planned  Enhanced disaster recovery mechanism; improved service delivery through relief from maintenance chores related to keeping the agencys IT systems up and running through problem resolution, routine maintenance, system maintenance and enhanced and expanded e-mail services.  2. Increase the publics ability to access and analyze state and local government debt, and the public use of tax-exempt private activity bond proceeds.  All Objectives. 4-1 Current Ensures that the agencys most current data are readily accessible, usable, searchable and readily retrievable for all customers. HB 1516 79th Texas Legislature mandates data center consolidation under the Department of Information Resources. The bill also broadened the scope of commodities for which DIR is able to negotiate favorable pricing on hardware, software and technology services. HB 1788 80th Texas Legislature further strengthens the states shared services and technology infrastructure. This bill consolidated agency planning and reporting to now be included in the biennial strategic plans. Pending the implementation of HB 1516 at smaller agencies, including the Bond Review Board, the agency does not anticipate making any significant information technology purchases other than software upgrades. In fiscal 2007, the agencys five-year old Dell desktop computers (containing Intel Pentium 4 CPUs) were replaced with upgraded Dell models containing Pentium D CPUs. In fiscal 2008 the agencys intranet server was replaced with a Dell PowerEdge 1900 - Windows Server 2003 R2, Standard Edition, with enhanced speed (Intel Xeon CPU), security and capacity. The Windows XP operating system was retained with enhanced security software. Also during fiscal 2008, the agencys obsolete Power Mac G4 web server with OS X operating system was replaced with a more powerful server (Dell PowerEdge SC440 with Intel Celeron CPU - Windows Server 2003 R2, Web Edition) The switch to Windows-based software required a complete rebuild of the website content. In order to participate in DIRs Enterprise Messaging Service, the agency upgraded its existing cables to CAT5E. Additionally, a Cisco 871-K9 Ethernet to Ethernet router was purchased and installed in fiscal 2007. This router will allow the agency to operate more secure concurrent services, including firewall, VPNs, and wireless LANs at broadband speeds with easy deployment and centralized management features. Without the benefit of a dedicated information technology specialist, the agency must manage and maintain its own information resources network. While awaiting rollover into DIRs data center consolidation, in September 2006 the agency entered into an interagency contract with the Texas Public Finance Authority to draw upon the expertise of its Systems Support Specialist on an as-needed basis. The Executive Director is the designated information resources manager, and the senior financial analyst in the local debt strategy assists in the day-to-day management of the network. Future plans for the agencys information technology include assuring that all systems are kept up-to-date (replacing hardware at 5-year intervals) so that new technology can be implemented quickly with a minimal amount of downtime. Further, the agencys goal is to provide training in all systems so that each staff member is fully capable of utilizing the implemented technology. Appendix A Agency Planning Process The Bond Review Boards strategic planning process used a variety of planning procedures and techniques. The internal/external assessment utilized these resources and planning tools: continuing internal research on state and local debt, capital planning and methods of finance; legislative hearings on private activity bond use; requests and concerns of individual agency clients and consultants (state issuers, bond counsels, financial advisors and underwriters, minority consultants, school superintendents and staff of other agencies); requests and recommendations of members of the Board and Board staff; communications with industry experts, including rating agency staff, bond researchers and colleagues from state agencies and colleagues in other states; surveys sent to customers of the three functional areas; and meetings involving agency staff, Board staff, participation by staff of the Governor's Office of Budget, Planning and Policy and the Legislative Budget Board. Specific planning procedures included: a series of brainstorming sessions among staff members; review of goals, objectives and strategies at the functional level; ongoing discussions and input from professional staff; meetings with staff of the Governors Office of Budget, Planning and Policy and the Legislative Budget Board; review and approval of draft document by management; review of draft document by Board staff; and final approval of the Strategic Plan by the Board. Appendix B Current Organizational Chart  Appendix C 5-Year Outcome Projections Outcome20082009201020112012Goal 01 01 percentage of state agencies in compliance with the statewide Capital Expenditure Plan reporting requirements  95%  N/A  98%  N/A  98% Goal 02 01 percent of local government information provided electronically through website access 97%  97%  97%  98%  98%  Appendix D List of Measure Definitions Goal 01 Ensure that Texas state debt is issued in a cost-effective manner supported by sound debt-management policies that protect the states credit ratings. Objective 01: Analyze and approve the issuance of state debt securities that meet the highest standards for financial feasibility, comply with the states debt-issuance policies and minimize total borrowing costs. Outcome Measure 01: Percentage of State Agencies in Compliance with the statewide Capital Expenditure Plan (CEP) Reporting Requirements. Short Definition: Percentage of state agencies and higher education institutions that have submitted capital project information for inclusion in the statewide CEP or notification that they do not anticipate projects that meet the reporting criteria. Purpose/Importance: Legislation was passed in 1997 requiring the BRB to develop a comprehensive statewide CEP. Also, the CEP will help the states effort to increase its bond rating. Source/Collection of Data: Staff will enter this data in the agencys CEP contacts database. All state agencies and higher education institutions appropriated funds are required to submit projects to the BRB for inclusion in the statewide CEP, according to specific reporting criteria. Currently, the CEP project information is due each even-numbered year. Method of Calculation: Divide the total number of agencies that submit project information plus the number of agencies that respond that they dont meet the reporting criteria by the total number of agencies required to report. Data Limitations: Dependent on state agencies compliance with state statutes. Calculation Type: Non-cumulative New Measure: No Desired Performance: Higher than target.  Strategy 01: Review each Texas Bond Review Board project application to ensure proper legal authorization, accurate and adequate disclosure, appropriate use of call provisions, bond insurance and other provisions which affect marketability. Output Measure 01: Number of State Bond Issues and Lease-Purchase Projects Reviewed Short Definition: All state bond issues and lease-purchase projects that are greater than $250,000 and /or with a term of five years or more, with the exception of Permanent University Bonds, require BRB approval and are reviewed by BRB staff. Purpose/Importance: Bond issues and lease-purchase projects are reviewed to ensure proper legal authorization, accurate and adequate disclosure, appropriate use of call provisions, bond insurance and other provisions of the projects. Source/Collection of Data: Staff will collect data from all bond issues and lease-purchase projects reviewed and will maintain this information in the agencys Bond database. Method of Calculation: This information is extracted from an agencys database on a quarterly basis. For calculation purposes, all projects reviewed by the BRB are counted regardless of whether or not the Board approves the issue/project. Data Limitations: Limited by the number of bond issues and Master Lease Purchase Program projects submitted. Calculation Type: Cumulative New Measure: No Desired Performance: Higher than target.  Strategy 02: Analyze and report to the Legislature, rating agencies, and other interested parties on Texas debt burden, creditworthiness and Capital Expenditure Plan. Analyze and report to the Legislature and other policy makers action that would raise the states bond rating and/or lower state borrowing costs. Output Measure 01: Number of Responses to Debt Information Requests Short Definition: Number of responses regarding debt information (i.e., published material, item specific information, informational reports and formal written communications) that is provided to rating agencies, bond counsel, state agencies and other third-party users. Purpose/Importance: The purpose of this measure is to assess the workload associated with the dissemination of debt information. Source/Collection of Data: Staff enters this information into the agency perform database. Method of Calculation: This information is a manual count taken from the agency perform database on a quarterly basis. Data Limitations: Number of requests for debt information. Calculation Type: Cumulative New Measure: No Desired Performance: Higher than target.  Output Measure 02: Number of Capital Expenditure Plan Projects Reviewed Short Definition: The number of Capital Expenditure Plan (CEP) projects submitted and reviewed for completion and accuracy by BRB staff. Purpose/Importance: This is a relatively new responsibility for the BRB and will require a substantial amount of staff time. This measure will assist in tracking the workload associated with meeting the statewide CEP requirements. The information affects the states bond ratings. Source/Collection of Data: Staff tracks data from all CEP projects reviewed in the agency data_entry_assignments/.xls spreadsheet. All state agencies and higher education institutions appropriated funds are required to submit projects to the BRB for inclusion in the statewide CEP, according to specific reporting criteria. Currently, the CEP project information is due each even-numbered year. Method of Calculation: A count of the total CEP projects is obtained from the agency data_entry_assignments/.xls database for the reporting period. Data Limitations: Limited by the number of capital projects submitted. Calculation Type: Cumulative New Measure: No Desired Performance: Higher than target.  Explanatory/Input Measure 01: Average Issuance Costs per $1,000 General Obligation Debt Issued Short Definition: The average cost of issuing $1,000 in bonds by the state of Texas. Purpose/Importance: Issuance costs are composed of the fees and expenses paid to consultants and underwriters to market bonds to investors. This is commonly calculated in the bond market to determine the up-front cost of issuing bonds. This measure is important because it allows the agency to compare the states issuance costs to other states and the national average. The Bond Review Board reviews estimated costs of issuance at the time of application by an issuer. The estimates may be compared to other similar issues in size and complexity. Approval of bond transactions includes a limit of costs of issuance to the estimated or revised amounts. Source/Collection of Data: State issuers are required to submit a final report which includes costs of issuance, within 60 days of delivery of state bonds. The costs submitted are then compared to the estimated amount. Generally, actual costs are lower than the approved cap. In the event that an issuer expects to exceed its budget, the issuer must file for an amendment for approval by the Board. Method of Calculation: This measure will be calculated by dividing the total issuance costs paid by the number of $1,000 bonds issued. Data Limitations: None Calculation Type: Non-cumulative New Measure: No Desired Performance: Lower than target.  Explanatory/Input Measure 02: Percent of General Revenue utilized for General Obligation and Revenue Bond Debt Service. Short Definition: Percent of unrestricted general revenue utilized for debt service payment of general obligation and revenue bonds. Purpose/Importance: This measure reflects the states debt service obligations as a percentage of unrestricted general revenue and how it impacts the state's constitutional debt limit. Source/Collection of Data: The debt service information on general obligation, revenue bond and lease purchase agreements greater than $250,000 is collected from the issuers and is tracked in the agencys debt service spreadsheet. The unrestricted general revenue data is compiled by the Comptroller of Public Accounts and published annually in its Cash Report. Method of Calculation: This measure is calculated at fiscal year-end. The numerator is the annual debt service payments on general obligation bonds, revenue bonds, and lease-purchase transactions greater than $250,000 that are paid from unrestricted general revenue (self-supporting debt obligations are excluded). The denominator is the unrestricted general revenue at fiscal year-end as disclosed by the Comptroller of Public Accounts. Data Limitations: Dependent on the number of bond issues and Master Lease Purchase Program projects approved. Calculation Type: Non-cumulative New Measure: No Desired Performance: Lower than target.  Explanatory/Input Measure 03: Texas General Obligation Bond Rating Short Definition: This measure reports the average of the general obligation (GO) bond ratings of the State assessed by the three major credit rating agencies, i.e. Moody's, Standard and Poor's, and Fitch. Purpose/Importance: This measure will report the average of Texas' GO bond ratings as reported by the three credit rating agencies, i.e. Moody's, Standard and Poor's, and Fitch. Source/Collection of Data: Staff will track information regarding the state's ratings through reports from the credit rating agencies, i.e. Moody's, Standard and Poor's, and Fitch and "Conversion of Investment Grade Alpha Ratings" spreadsheet. Method of Calculation: To calculate an average, numerical values were assigned to each of the investment grade alpha ratings with 1 being the highest (Aaa/AAA/AAA) and 10 being the lowest (Baa3/BBB-/BBB-) in that range. These values are in the "Conversion of Investment Grade Alpha Ratings" spreadsheet. Credit rating agencies consider four primary factors when rating a states debt: 1) Economic the states income, employment, economic diversity and demographics; 2) Financial revenues, cost structure, balance sheet health and liquidity; 3) Debt debt ratios and debt security and structure; and 4) Management budget development and management practices; constitutional constraints, initiatives and referenda; executive branch controls; mandates to maintain a balanced budget; rainy day funds; and political polarization. Data Limitations: Affected by the State's debt policies, financial condition, economy, revenues and expenditures. Calculation Type: Non-cumulative New Measure: Yes Desired Performance: Lower than target.  Goal 02 Ensure that public officials have access to current information regarding local government debt issuance, finance and debt management. Objective 01: Inform state and local policy makers on effective debt issuance and management. Outcome Measure 01: Percent of local government information provided electronically through website access Short Definition: Gauging the method of dissemination of local government debt information to customers Purpose/Importance: Information is disseminated in two distinct ways: 1) Directly, requiring staff time in dealing with customers; and 2) Indirectly, or website access of information by customers, requiring little or no staff time once the data is posted. This measure will monitor the percent of customers that receive local government data via the agency's website indicating that data is being efficiently distributed with a minimal amount of staff time. Source/Collection of Data: To assess the customer demand for local government debt information and the method of dissemination (direct or indirect). There are two data sources accessed: 1) an internal "perform" database where the number of direct contacts are tracked, and 2) automatically-created monthly web logs associated with the agency's website that track file downloads and searchable database users by IP address (indirect). The data retrieved are used to calculate this outcome measure. Method of Calculation: The percentage is determined by the following calculation: (number of customers receiving data electronically through website access) divided by (number of customers receiving data electronically through website access + number of direct contacts) X 100. The resulting percentage is reported. Data Limitations: No, the measure is considered to offer reliable information on accessibility of data. It is possible to obtain an unduplicated count of local government web users. Calculation Type: Non-cumulative New Measure: No Desired Performance: Higher than target.  Strategy 01: Collect, maintain and analyze data on the current status of and improvements to local government debt issuance, finance, and debt management. Report findings to the Legislature, other state officials and local policy makers. Output Measure 01: Number of local government financings analyzed. Short Definition: Analysis of individual local government financings closed during fiscal year. Purpose/Importance: This measure provides information regarding number of bond issues analyzed by staff. Analysis includes issuance and interest costs of local government bond issuance and cash and present value savings of refundings. Source/Collection of Data: Information collected by the Office of the Attorney General Public Finance Division for the Bond Review Board. Method of Calculation: The Issue Login database is maintained specifically for logging in each local government transaction. A date is entered into the Structuring Layout by the reviewer when analysis is complete. A query is made to this date field and the resulting number is reported. Data Limitations: This measure is dependent upon the number of financings submitted. Calculation Type: Cumulative New Measure: No Desired Performance: Higher than target.  Efficiency Measure 01: Average issuance costs per $1,000 debt issued by local governments. Short Definition: For local government bond issuance, normal issuance costs include bond counsel, financial advisor, printing, underwriter's spread and miscellaneous costs. Final closing costs will be used for the evaluation. Purpose/Importance: The agency is charged with the task of collecting, analyzing, and reporting of information on the debt of local political subdivisions in Texas (Texas Government Code, Chapter 1231.062). This measure provides a point of comparison. Source/Collection of Data: The Issue Login database is maintained specifically for logging in each local government transaction. When analysis of a transaction is complete, the Cost Analysis field is used to indicate that the issue will be used in the cost analysis report. A query is made to this field for all completed issues. The report is printed and the following calculation is made. Method of Calculation: Total costs of issuance (financial advisor, bond counsel, rating agencies, underwriting spread, etc.) divided by (total par amount of bonds/$1,000). Data Limitations: This measure is dependent upon the number of financings submitted with complete cost of issuance information. Calculation Type: Cumulative New Measure: No Desired Performance: Lower than target.  Explanatory/Input Measure 01: Number of local governments issuing debt. Short Definition: At the end of each fiscal year, a count will be made of the number of governments in each category (city, county, ISD, etc.) that have issued debt during the fiscal year. Purpose/Importance: This measure evaluates the number of governments that must issue debt to finance their current needs. Source/Collection of Data: The Issue Login database is designed specifically for logging in each local government transaction from data obtained from the Attorney General. Method of Calculation: The Issue Closing Date field is used to indicate the issue closing date, thereby allowing a query by fiscal year. A query is made to this field for all local government issues. The report is printed. Issuers with more than one issue listing are marked, counted, and subtracted from the total count to determine the number (unduplicated) of local governments issuing debt. Data Limitations: None Calculation Type: Cumulative New Measure: No Desired Performance: Lower than target.  Goal 03 Ensure that the authorization to issue private activity bonds for Texas state and local entities is allocated consistently with legislative mandates, in the most equitable manner possible and in the best interest of the people of Texas. Objective 01: Maximize the public use of tax-exempt private activity bond proceeds by issuing 100% of the states available private activity bond allocation in a manner that is consistent with federal regulations, the states statute and the agencys guidelines. Ensure that volume cap is distributed to the different project types in the percentages mandated by the State Legislature for any given program year. Strategy 01: Administer the Private Activity Bond Allocation Program efficiently and effectively to ensure the total utilization of the states annual private activity bond allocation according to federal regulations and compile and analyze the results of each allocation in an annual report. Output Measure 01: Number of Applications Reviewed Short Definition: Total number of private activity bond applications reviewed during the period. Purpose/Importance: This measure will allow the agency to assess the total project demand for the Program. Tax-exempt private activity bonds provide issuers and private enterprises a means to finance certain projects at a lower cost. Demand for this Program has grown exponentially compared to the increases in volume cap. Source/Collection of Data: This information is tracked in the Private Activity Bond [current program year] Summary database by the Program Administrator. A review includes an in-depth analysis of the scope, structure, and calculation components of a project submission, subject to rules and regulation of the Private Activity Bond Allocation Program. Method of Calculation: This measure will be calculated as the sum of all applications reviewed. Data Limitations: Number of applications received. Calculation Type: Cumulative New Measure: No Desired Performance: Higher than target.  Output Measure 02: Number of Allocations Issued Short Definition: Total number of projects that received an allocation for issuance of tax-exempt private activity bonds. Purpose/Importance: This measure reflects the total number of projects that were financed through private activity bonds. Source/Collection of Data: This information is tracked in the Private Activity Bond [current program year] Summary database by the Program Administrator. Method of Calculation: This measure will be calculated as the sum of all applications that received a certificate of reservation of the volume cap allocation and those that received a certificate of allocation. Data Limitations: Number of applications received and the amount of federal allocation Calculation Type: Cumulative New Measure: No Desired Performance: Higher than target.  Output Measure 03: Amount of Allocation Issued Short Definition: Total amount of private activity bonds issued by all projects that received an allocation. Purpose/Importance: This measure reflects the total dollar amount of issued private activity bonds. Source/Collection of Data: This information is tracked in the Private Activity Bond [current program year] Summary database by the Program Administrator. Method of Calculation: This measure will be calculated as the sum of all allocations given. Data Limitations: Federal allocation amount Calculation Type: Cumulative New Measure: No Desired Performance: Higher than target.  Explanatory/Input Measure 01: Amount of Demand for Private Activity Bond Allocation Program. Short Definition: Total amount of private activity bond allocation requested in applications reviewed. Purpose/Importance: This measure will be indicative of the total demand for private activity bonds. Source/Collection of Data: This information is tracked in the Private Activity Bond [current program year] Summary database by the Program Administrator. Method of Calculation: This measure will be calculated as the sum of all amounts requested in each application reviewed. Data Limitations: Number of applications received and project amounts requested. Calculation Type: Cumulative New Measure: No Desired Performance: Higher than target.  Appendix E Implementing the Texas Transformation MANAGED SERVICE DELIVERY 1. Has the agency considered use of managed services in order to focus more on its business needs? Without the benefit of a dedicated information technology specialist, the agency must manage and maintain its own information resources network. While awaiting rollover into DIRs data center consolidation, in September 2006 the agency entered into an interagency contract with the Texas Public Finance Authority to draw upon the expertise of its Systems Support Specialist on an as-needed basis. All hardware and software upgrades that occurred in fiscal years 2007 and 2008 were installed by this Specialist. He also rebuilt the agencys website when a change was made from Macintosh-based to Windows-based hardware and software. In March 2007, the Bond Review Board executed a DIR Customer Service Agreement pursuant to the Master Service Agreement between the Texas Department of Information Resources and International Business Machines Corporation to implement the Enterprise Messaging Service. DIR assisted in upgrading the agencys existing cables to CAT5E and in selecting and installing a Cisco 871-K9 Ethernet to Ethernet router in fiscal 2007, both of which were required before the messaging service could be implemented. The agency is currently awaiting implementation of this e-mail service. MANAGED SUPPLY CHAIN 2. Does the agency leverage and obtain additional value from the Information and Communications Technology (ICT) Cooperative Contracts program; for example, by further negotiating not-to-exceed pricing? The Bond Review Boards expenditures for purchasing and contracts are limited. Due to the small size of the agency budget and staff (9.5 FTE), most expenditures are made directly with or through other agencies. Standard equipment items are obtained through the Comptroller of Public Accounts' Procurement and Support Services Divisions automated purchases program that includes the Texas Correctional Industries program and the Texas Industries for the Blind and Handicapped program. The Department of Information Resources is used for cooperative contract acquisitions and information services. SECURITY AND PRIVACY 3. Describe the agencys strategies to align with the State Enterprise Security Plan (http://www.dir.state. tx.us/pubs/securityplan2007/index.htm). The agency and DIR entered into a Controlled Penetration Testing Statement of Work in September 2007 to assess network security. Only a few vulnerabilities were identified and most were corrected by replacing the obsolete Macintosh-based web server with a Windows-based web server. Provided that DIR continues to offer small state agencies a no-cost standardized network security assessment, the Bond Review Board can participate in the Plan. Absent the no-cost option, the agencys limited budget would not allow participation in the Plan. In fiscal 2007, a Cisco 871-K9 Ethernet to Ethernet router was purchased and installed which allows the agency to operate more secure concurrent services, including firewall, VPNs and wireless LANs at broadband speeds with easy deployment and centralized management features. Additional system security configurations will be implemented once the agencys Enterprise Messaging Service becomes operational. The agency computer system has not been subjected to any cyber attacks or incidents against critical infrastructure. All agency computers are installed with spyware, antiviral and antispam software and set to automatically scan on a regular basis. All Windows-based software is set to automatically download important patches and/or updates. 4. Describe the agencys policies, practices and programs, implemented or planned, that comply with relevant statutes and administrative rules to ensure the privacy of confidential data. Consider federal privacy requirements (e.g., the Health Insurance Portability and Accountability Act or the Family Educational Rights and Privacy Act) that apply to the agency. List the organizational units (program, offices, IT, legal, etc.) that manage privacy functions. Describe any future plans for improvement. The only confidential data retained by the agency relates to employees (Social Security numbers and HIPAArelated information). This information (electronic or hard copy) is only accessible by the Executive Director and the Staff Services/Accountant. Internal security policies are in place (Computer, Internet and E-Mail Policies). Each employee is provided a copy of these policies and signs an affidavit that the policies were read and will be adhered to. TECHNOLOGY POLICY, BEST PRACTICES, AND PARTNERSHIPS 5. What current practices or plans are in place to improve usability and searchability of the agencys Web content? (2007 SSP, Strategy 4-1) Bobby software (a Watchfire product that analyzes website accessibility) was purchased to assess improvements that can be made to the agencys website content to make it accessible to all citizens and state employees with or without disabilities. This is a planned project that will be undertaken by the agencys contract Systems Support Specialist within the next few months. An online Customer Service Survey is also available to help assess possible improvements to the website. Two of the nine questions on the survey relate directly to the website and ask if the site is user friendly and if it contains adequate information about the BRB and services provided. 6. What current practices or plans are in place to improve life cycle management of agency data and information? Include the agencys approach and ability to meet future open records and e-discovery requests. (2007 SSP, Strategy 4-1) All electronic data (except e-mail records) are housed on one agency file server. As a small agency, the amount of data we generate and save is relatively small. Automatic tape backups are scheduled Monday through Friday using a two-tape rotation system with four different sets. A full backup of all data (approximately 12.7 gigabytes of information) occurs each Friday on one tape. The scheduled Monday-Thursday runs are differential backups and only copy new or changed files onto the second tape since the last full backup was completed. Each Monday, one of the four sets of tapes is rotated to offsite storage at the Texas State Library and Archives Commission leaving three backup tape sets onsite and one set offsite. Data is easily retrievable for restoration, if needed. The agency follows the guidelines of the Texas State Library and Archives Commission for managing digital information and collects information from the Electronically Stored Information (ESI) Task Force and the new federal rules of procedure. E-mail correspondence that pertains to any agency project is printed and the hard copy filed in the appropriate project folders. The e-mail records are then deleted. 7. Describe agency methods and standards (federal, state, industry), implemented or planned, intended to enhance data sharing (i.e., improve interoperability) with other entities. (2007 SSP, Strategy 4-2) Other than the ability to transfer electronic data (via e-mail or website) from agency to agency or to other customers with the use of the most commonly-used software (Microsoft Office Suite), this agency has no plans to enhance data sharing capabilities. CORE MISSIONS 8. Does the agency have any plans to simplify or reduce the number of existing software platforms (e.g., operating systems, application development environments, database systems, office suites, other COTS applications)? If no, is the agency fully leveraging its technology to support both its current and future business environment? No plans. The agency maintains a very small local area network for its ten employees using a Windows-XP operating system platform, Microsoft Office Suite software, Microsoft Access and FileMaker Pro database software, and Microsoft Outlook for e-mail. The only specialty software in use is DBC FinLite by SS&C Technologies, Inc. 9. Describe any current or planned activities targeted at reducing the environmental resource consumption of technology equipment (recycling, consolidating, virtualizing, buying energy efficient equipment, etc.). As computer equipment is replaced, the agency intends to buy the most energy efficient equipment available through state contracts. Older surplus equipment is first offered to other state agencies. BRB transferred ownership of six of its older computers (purchased in April 2002) to two state agencies in June 2007. These agencies had limited budgets and were very pleased to receive these computers and flat panel monitors. The recycling alternative through TDCJs Computer Recovery Program is a very cumbersome process. The surplus equipment must either be transported by the agency to Huntsville or Snyder; or boxed, palletized and shrink-wrapped for pick up by the TDCJ. This is not a feasible or cost-effective option for such a small agency. The Texas Facilities Commissions Recycling Program is also a resource for keeping computers and their components out of the waste stream. Appendix F Workforce Plan Agency Overview The Texas Bond Review Board was created by the Texas Legislature in 1987 and operates under the statutory authority of Chapter 1231, Texas Government Code. The Board is comprised of the Governor, as Chair, the Lieutenant Governor, the Speaker of the House of Representatives, and the Comptroller of Public Accounts. The agency mission is carried out through broad activities that include oversight and reporting of state bond issuance and coordination of debt-management and capital-planning processes for the state; collecting, maintaining and analyzing data on local government bonded indebtedness; and allocating the states federal authorization to issue private activity bonds. The agency occupies space in the William P. Clements, Jr. State Office Building in Austin, Texas. The Bond Review Board has 9.5 budgeted FTEs. Through improved cross-training and efficiencies realized from database integration and utilization of the Internet by staff and those we serve, the current staff size is expected to adequately serve the continuously expanding demands of our customers. Staffing position titles and/or core responsibilities may change from time to time based upon legislative mandates and diversity of customer demands. Agency Mission The mission of the Texas Bond Review Board is: to ensure that debt financing is used prudently to meet Texas' infrastructure needs and other public purposes; to support and enhance the debt-issuance and debt-management functions of state and local entities; and to administer the state's private activity bond allocation. Strategic Goals and Objectives The Bond Review Board has three Goals: Goal 1 Ensure that Texas state debt is issued in a cost-effective manner supported by sound debt-management policies that protect the states credit ratings. Objective Analyze and approve the issuance of state debt securities that meet the highest standards for financial feasibility, comply with the states debt-issuance policies and minimize total borrowing costs. Strategies Review each Texas Bond Review Board project application to ensure proper legal authorization, accurate and adequate disclosure, and appropriate use of call provisions, bond insurance and other provisions which affect marketability. Analyze and report to the Legislature, rating agencies, and other interested parties on Texas debt burden, creditworthiness and Capital Expenditure Plan. Analyze and report to the Legislature and other policy makers, actions that would raise the states bond rating and/or lower state borrowing costs. Goal 2 Ensure that public officials have access to current information regarding local government debt issuance, finance, and debt management. Objective Inform state and local policy makers on effective debt issuance and management. Strategy Collect, maintain and analyze data on the current status of and improvements to local government debt issuance, finance, and debt management. Report findings to the Legislature, other state officials and local policy makers. Goal 3 Ensure that the authorization to issue private activity bonds for Texas state and local entities is allocated consistently with legislative mandates, in the most equitable manner possible and in the best interest of the people of Texas. Objective Maximize the public use of tax-exempt private activity bond proceeds by issuing 100% of the states available private activity bond allocation in a manner that is consistent with federal regulations, the states statute and the agencys guidelines. Ensure that volume cap is distributed to the different project types in the percentages mandated by the state Legislature for any given program year. Strategy Administer the Private Activity Bond Allocation Program efficiently and effectively to ensure the total utilization of the states annual private activity bond allocation according to federal regulations and compile and analyze the results of each allocation in an annual report. Anticipated Changes in Strategies The BRB anticipates several changes that will significantly impact the agencys business and workforce. Business Trends Economic factors and transaction complexity have dictated increased vigilance toward issuance of new debt, requiring staff to be even more thorough in analyzing state financial transactions. In addition, market conditions favor refunding certain existing debt, making a heavier workload for both state and local data management. As interest rates rise, applications for bonds to finance single-family mortgages and waste-disposal projects are expected to increase as housing finance corporations and other entities seek additional tax-exempt financing opportunities. As a result of increased infrastructure needs and corresponding financing demands caused by the anticipated growth in the states population, the agency anticipates an increase in the volume and complexity of state financings. Legislative Changes The Legislature recognizes the importance of debt management and relies on the oversight provided by the Bond Review Board and its staff. As of May 2008 the agency does not foresee changes in its mission, strategies and goals over the next five years. However, new mandates that impact the agencys current workload or that result in significant shifts in job responsibilities could affect staffs ability to continue delivering high-quality service to it customers. Past legislative action related to administrative processes such as financial reporting, human resources/benefits management, purchasing, risk management and information resources management that requires specific training and/or certification will require diligence in recruiting qualified administrative staff when vacancies occur. Current Workforce Profile (Supply Analysis) The BRB remains focused on its most important assets, its employees. The agency realizes the need for a highly skilled and versatile workforce to provide quality services to its customers. The BRB also realizes the need for ongoing training to enable staff to sharpen its skills and remain current on developments affecting the agencys mandated goals. Such training not only benefits the worker but the agency as well by increasing productivity and enhancing performance. A. Skills Every employee is valuable to the success of agency operations. Each FTE, including administrative staff performs more than one critical function that supports one of the following: state and local debt financing; debt affordability and capital expenditure planning; and allocation of private activity bonds. Certain critical skills are required for the agencys staff to execute on mandated strategies. Critical skills are: Customer ServiceDatabase Development/MaintenanceProblem SolvingDebt Financing/Information AnalysisCommunicationState Agency Administrative Management B. Demographics The following charts profile the agencys workforce as of May 2008. The BRB workforce is comprised of 34 percent males and 66 percent females. With a median age of 44 years, BRB staff has an average tenure of 5.5 years with the agency. This figure is somewhat skewed by the fact that the one most-tenured employee has 18.4 years of BRB experience. Not considering this one position, the average experience with the agency is 4 years. Workforce Breakdown  Workforce Breakdown (continued)   A profile of the BRBs ethnic breakdown and Job Category distribution as of May 2008 follows. The ethnic percentage breakdown is fairly diverse and comparable to statewide workforce statistics in the selected categories. The BRB is substantially higher than statewide averages when considering the Professional Job Category for Hispanic-Americans and Females employed. Despite its small size, the BRBs overall staff diversity is comparable to statewide workforce statistics.  Job CategoriesAfrican AmericanAfrican AmericanHispanic AmericanHispanic AmericanFemalesFemalesBRB*State%BRB*State%BRB*State%Officials, Admin (A)0%11%0%16%0%39%Profess. (P)0%17%33%20%66%56% *Source Document: Equal Employment Opportunity Commission's National Employment Summary  The agency workforce is categorized as either Officials/Administration (1) or Professional (8.5).  The Bond Review Board has a high ratio of official and professional staff due to the agencys focus on financial transactions. The one Officials/Administrative position consists of the Executive Director. Professional positions are classified as Financial Analysts (6 positions, one for each of the four strategies with some overlap); one Staff Services/Accountant, one Administrative Assistant and a half-time Accounting Technician are responsible for financial data reporting and other professional support. C. Workforce Skills and Turnover Turnover continues to be an important issue with the BRB. Although the agency has made continued technological advances, finding and retaining experienced personnel continues to be problematic. As employees gain experience and knowledge, they become more marketable. Due to limited opportunities for upward mobility within a small agency, employees often advance their careers by relocating to other employment. Retaining experienced staff at the financial analyst level will continue to be challenging. In August 2006, the Deputy Executive Director resigned. This person had been with the agency for nearly ten years and also managed and maintained the agencys information resources network and served as the agencys designated information resources manager in addition to his other duties. The Deputy Executive Director position was subsequently changed to a financial analyst position due to budget constraints; however, the agency must continue to manage and maintain its own information resources network without the benefit of a dedicated IT position. An interagency contract allows the agency to access the expertise of a Systems Support Specialist on an as-needed basis. The Executive Director is the designated information resources manager, and the senior financial analyst in the local debt strategy assists in the day-to-day management of the network system in addition to her other duties. This person has been with the agency for 18.4 years. There are three financial analysts in the state debt strategy. One has been with the agency nearly 8 years and formerly served as the Private Activity Bond Allocation Program administrator. He possesses specific institutional knowledge regarding state financing structure and reporting. The other state financial analysts have been with the agency for almost 6 months and 1 month, respectively. The shortest-tenured financial analyst also assists with the private activity bond program. The agency anticipates hiring a fourth financial analyst whose time will be approximately divided equally between assisting with the state strategy, the private activity bond program as well as assisting with the local strategy. The financial analyst in the local debt strategy has been with the agency 18.4 years and is a highly-valued resource with extensive institutional knowledge of the agencys state and local financial analysis and reporting. This person provides continuous training for the other financial analysts. She also acts as database administrator and assists with network management. The other local debt financial analyst has been with the agency for 1.7 years and has quickly expanded her knowledge of the local debt strategy. The part-time accounting technician who served for 10 months vacated the position in June. This position has been usually held on a part-time basis by college students; however, to establish a greater continuity and institutional knowledge base, the agency filled the position with a permanent part-time employee in July 2008. The financial analyst who served as program administrator for the private activity bond strategy has been with the agency 8 years and is a valuable expert in that programs subject matter. This senior financial analyst has recently assumed the position of the senior state debt financial analyst, including the responsibility of preparing the annual Debt Affordability Study and the biennial Capital Expenditure Plan. The 6-month-tenured state financial analyst is training under the senior state debt analyst to replace him as the Private Activity Bond Allocation Program administrator. Due to the highly specialized nature of this program, one of the financial analysts on the state debt strategy will always be cross-trained in the private activity bond strategy. The Staff Services/Accountant VII has extensive experience in accounting and administrative functions and supervises the administrative assistant. In addition to several other administrative functions, this employee serves as the agencys lead in budgeting and financial reporting, HR, payroll and benefits coordinator, risk manager, business manager and is a Certified Texas Purchaser. The BRB anticipates a continued high turnover rate on the order of 30 percent due to attrition caused by opportunities for career growth and higher income elsewhere as well the expected retirements. According to the State Auditors Office, the turnover rate for Texas state employees is 15.8 percent in 2006. By comparison, the BRB experienced a turnover rate of 20 percent during FY 2006 that spiked to 43 percent by the third quarter of FY 2008. Strategic merit initiatives were implemented to slow this trend, but salary limitations and the lack of opportunities for career growth though internal advancement, inherent in a small agency are expected to continue to limit the agencys ability to attract and retain the most qualified employees, particularly at program administration and executive staff levels. Turnover is costly, but particularly so in a small agency. With limited availability of experienced backup for key positions, agency turnover results in significant work flow inefficiencies coupled with the considerable time that must be spent recruiting and training staff for key positions. D. Retirement Eligibility With a small staff, turnover is very disruptive due to continuous workload demands and the lack of experienced backup. One staff member becomes eligible to retire in FY 2009 and will be difficult to replace due to her significant experience in a key position and extensive institutional knowledge. The turnover problems described above become more acute when the agency must replace retiring employees who have significant experience and institutional knowledge. Future Workforce Analysis Increasing demand for financings throughout the state will have a direct impact on the agency workload. A decline in qualified applicants interested in public sector career paths will present challenges. Agency workforce factors are outlined below: Critical Functions Intensive training and cross-training will enable the agency to determine if current services must be curtailed in order to address demands created by new mandates. Expected Workforce Changes Increased use of technology will ensure efficient communication with the agencys customers. Additional cross-training and documentation in functional and administrative areas of the agency will assist with the transition of new staff. Due to experience and certification requirements for certain administrative staff, external training and recruitment of experienced applicants will be necessary to replace such staff. Anticipated Increase/Decrease in Number of Employees Needed to Do the Work Increased demands due to population growth are expected to be met by the current level FTEs. Future Workforce Skills Needed To effectively and efficiently administer the duties and responsibilities of the agency, the BRB relies on a competent and knowledgeable staff. In addition to basic competencies of the workforce, additional and essential skills for future positions include: Consistent, reliable and courteous interaction with the agencys customers Compatibility and cooperation among agency staff Financial/information analysis skills Work management skills Strategic planning skills. Some anticipated limitations to attracting and retaining the right employees are: Insufficient number of appropriately qualified applicants apply to an open position Applicants with outstanding skills and prior experience do not embrace the organizations duties and functions Employees become disillusioned with the repetitive workload and/or requirements for static output Limited budget available for salary increases and/or improved benefits in the face of competition from other government agencies and the private sector Lengthy vacancy periods while searching for appropriate job applicants translate to heavier workload and burnout for remaining staff. IV. Gap Analysis Anticipated Surplus or Shortage of Workers or Skills An analysis of trends in the BRBs workforce indicates the agency has one primary area of concern that must be addressed: turnover. As a result of attrition caused by competition from public and private sectors, the BRB is expected to experience a turnover rate in key staff of 30-35 percent over the next four years. The problem is exacerbated by vacancy periods that have lasted as long as three to five months because budget constraints have limited the agencys ability to offer competitive salaries. To address this issue, the BRB must develop a succession and retention plan. V. Strategy Development GoalMaintain current staff Motivation StrategyKeep staff well-trained and current on data and information relevant to their job (program, technical or administrative). A motivated staff will be more productive and contented, leading to longer tenure. Action Steps(Evaluate employees on at least an annual basis to give objective and fair performance feedback. (Let employees know that a performance evaluation is an end in itself and does not necessarily result in a merit increase or a reprimand. (Make sure all employees understand that a merit increase is not based on good performance of prescribed job duties, but is a reward for outstanding performance. (Make sure to apply the merit policy consistently and equitably. (Good communication between employee and management is key  be sure the employee understands his/her assignments and boundaries. (Give employees the opportunity to discuss issues or concerns when the need arises. (Address the issues/concerns in a meaningful manner. (Allow employees who are seeking new challenges to work on special projects, cross-train or carry out developmental tasks while management also evaluates their ability to perform their regularly assigned workload. (Update in-house training for all issues pertinent to the agencys success. Provide training with the state or other training entities, giving the employee the advantage of networking as well as upgrading their knowledge. (Balance the pay scales of experienced vs. newly-hired employees who are performing similar duties recognize the value of agency tenure in employees who perform in an exemplary manner and serve as trainers.  GoalRecruit a dependable and competent workforceAction Steps(Train and teach managers how to recruit and retain quality staff. (Make sure pay scale of positions advertised are within state parameters as well as competitive with other public and private corporations. Current job classifications are appropriate for known future functional requirements. As of May 2008 the organizational structure and division of duties adequately address basic business needs and strategic objectives. As financings become more complex, the agency must recruit financial analysts with increasing levels of education and analytical background in public finance. The current complement of financial analysts has the critical skills and experience required to assess the need for shifts in agency job functions to meet changes in the level of services demanded by the BRBs customers. Appendix G Survey of Organizational Excellence Results In December 2001 the Bond Review Board participated in the Survey of Organizational Excellence for the third time in eight years. (The BRB did not participate in the Survey for FYs 2004, 2005 and subsequently due to budget constraints.) Employees were encouraged to fill out the on-line survey, and the agency achieved a response rate of 100 percent. Prior to the December 2001 survey, an earlier survey was conducted in May 2000 and a still earlier one was conducted in 1994, the earliest year on record. Due to the lack of participation in the 1994 survey, very little data was available to be analyzed with the 2000 results, and management thus determined that the 2000 survey would become the agencys baseline. When compared to the 2000 baseline, the December 2001 BRB Survey of Organizational Excellence showed improvement across many areas, including Adequacy of Physical Environment, Availability of Information, Fairness, Empowerment, and most importantly, Job Satisfaction. An area where the agency again scored low was holographic, or the degree to which all agency staff actions hang together. Since the agency has three distinct, unrelated strategies, the low holographic score was not surprising. To respond to that low score, the BRB began a committed program to cross-train its financial analyst staff. Management believes that this training has improved staff cohesiveness since it was last recorded in December 2001. Another low score was Fair Pay, taken from the standpoint of the competitiveness of the agencys total compensation package. In comparing the BRBs scores against statewide averages for agencies of the same size, the BRB scored well on physical environment, benefits, strategy, job satisfaction and external communication. Overall, the agency scored very well against other agencies with similar missions. This survey was made available to all agency staff for their review. Management believes that the Organizational Excellence Survey is an exceptional management tool but current budget limitations preclude future participation in the program. 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