ࡱ>  q0bjbj$$ 1F|F|'H H 8$dH>tvv"=======$?nB="=?>AAAF=A=AARi:I=v?^];=>0H>{;CC<I=I=&Co=DA==AH>CH h: Business, Management, & Administration Cluster  Office Administration & Management Syllabus Course Title: Office Administration & Management Course Number: 8105 (OHLAP Approved) Pre-requisite: Fundamentals of Technology or Business and Computer Technologies, Fundamentals of Administrative Technologies I, and Administrative Technologies II Locations: Kiamichi Technology Center, Poteau Campus Length: 1 Carnegie Unit (55 class periods theory/120 class periods lab) Possible Career Outcome: Administrative Assistant, Executive Assistant, Office Manager, Information Assistant, Data Entry Specialist, Receptionist, Shipping and Receiving Clerk, Records Processing Occupations Office Information Specialist, Human Resources Assistant and Financial Assistant. Course Description: This course builds on the Fundamentals of Administrative Technologies and focuses on higher level content and strategies necessary to effectively engage students in technology and managerial skills needed for success in competitive business careers. This course is designed to enhance administrative support and management skills needed in the workplace. Specific Learning Competencies: Upon successful completion of this course, the student will be able to: IC8433-Interpersonal CommunicationsCommunication and Perception Define the following: prejudice, stereotyping, discrimination, racism, ethnocentrism. Describe how to build empathy with your audience through observing verbal and nonverbal behavior. Describe how preconceived notions and common characteristics affect communication. Describe listening, positive self talk, internalizing, externalizing, Describe methods to establish positive relationships with peers, subordinates and supervisors. Define the following: role specialization, expressed struggle, feedback, Explain when physical contact in the workplace is appropriate. Define communication in an organization. Explain the role self-concepts such as self-confidence, self-doubt, and anxiety play in communication. Nonverbal Communication Describe how nonverbal messages affect the communication process. Describe how gender affects nonverbal communication.Technology: Oral & Written Communication Describe hyperlinks. Identify the steps in planning and organizing written materials. Describe cause and effect. Describe the difference between rough drafts, revisions and final documents.Verbal Communication & Language Describe the difference between open and closed questions. List the three most common reactions of people when confronted. Define third forces.Listening Define paraphrasing, empathizing, and halo effect. Describe the peak time of remembering. Describe techniques that aid memory. Describe how noise or static interferes with listening.Group Communication & Teamwork Define adjudication, organizational conflict, principled negotiation, functional concept of leadership, objective, groupthink, liaison, conflict resolution Describe the role of a leader.Intercultural Communication Describe the importance of knowing other cultures. Define high-context culture and low-context culture. Describe barriers to effective intercultural communication. Describe how cultural customs affect communication. Explain how idioms can create problems.Interviewing & Communication Explain how poor grammar, spelling, and formatting effect communication. Describe the function of employment tests and assessment centers. Describe cold calling techniques. Describe Equal Employment Opportunity Act and Equal Opportunity Employer. Explain the process of researching corporate culture.OM8433-Office ManagementAdministration Apply problem-solving techniques and/or critical thinking skills to address supervisory issues such as conflicts at work, emergency situations and procedures, Apply appropriate and most effective business writing techniques for business correspondence such as punctuation, grammar, proofreading standards, correct document formats Clerical Demonstrate appropriate filing standards and procedures Perform effective research, including Internet, documents, and other resources Practice effective document storage and retrieval proceduresFinance Prepare basic financial records such petty cash reports, pay scales, pricing tasks, projections sheets, sales tax Prepare proposal requests Human Resources Complete human resources communication documents such as benefits and wage compensation, employee appraisals, training and developmentInterpersonal Communication Demonstrate appropriate communications skills, both oral and written Demonstrate appropriate etiquette in person, on the telephone, and through correspondence/emails Demonstrate professional networking habits Practice effective methods of motivating co-workers, mentoring and training new employeesOrganization Utilize appropriate software, people and other resources to effectively plan and meet business needs Determine and implement appropriate tickler files for electronic and non-electronic dataTechnology Initiate self-direction learning as needed to maintain current in both hardware and software needs Develop working knowledge of basic hardware needs Demonstrate effective telephone management techniquesMP8433-Managing People Career Self-Management Define the networking concept Identify the benefits of networking. Apply conflict resolution techniques when dealing with upper management List effective methods to manage and lead your employees Identify career self-improvement plans and actions to further your career such as mentoring, obtaining continuing educationConveying & Understanding Ideas Identify effective techniques to communicate with your employees including asking for feedback, providing adequate information, and understanding the employees perspective. Define the causes of conflict in the workplace List effective practices for formal and informal presentations.Leading People Demonstrate knowledge of career planning and guidance to employees List effective ways to motivate and provide rewards for employees Describe techniques to obtain information from employees to solve problems.Leadership Approaches & Styles Identify internal and external best practices such as cost management, productivity, and customer satisfaction. Describe different approaches to lead employees based on their background and styles Define effective group interaction strategies Define and apply team management strategiesDecision Making Define and apply the steps for prioritizing and setting goals Identify the benefits of prioritizing and setting goals Apply effective decision making strategies Understanding the Business World Identify the key areas managers must monitor such as operations, finance, people and information Demonstrate knowledge of various laws that affect business such as Americans with Disabilities Act, Civil Rights Act of 1964, Equal Employment Opportunity Commission, religious discrimination, and sexual harassment laws Identify obstacles when managing change Define the characteristics of implementing change such as assigning responsibilities, delegating and empowering others, removing organizational obstacles, and allowing for and contributing needed resources Identify the different styles of executing organizational change such as rational, empirical, display of power & ownership, and informative & decisive Analyze the ways and to what degree your organization is affected by the global economyMicrosoft Publisher Basics Set Up Customization for Publications Create a Publication DesignForms and Tables Enter and Edit Data Place a Table Within a PublicationMail Merge Create a Mail Merge with a Data SourceObjects Insert Graphics Object Basics Insert Sounds and Video in a PublicationIntegration Utilize multiple applications to create a publicationPage Layout Use Page Layout to Format Characters and Paragraphs Insert Page Elements Printing Print Documents Using Color Considerations Commercial PrintingProducing Publications Produce a Large and Small PublicationPublisher Help Utilize Local and Online HelpTemplates Create and Work with a TemplateTroubleshooting Find Solutions to Common Problems that OccurWeb Publications Produce a Web Page from a Publication Web Publishing Basics Web SitesMS Outlook Using an electronic address book Make a List of Contacts Demonstrate ViewsDemonstrate Electronic Mail Management Compose an Electronic Message Open an Electronic Message with an Attachment Send an Electronic Message with an AttachmentPrinting Documents Change the Page Setup on a Document Use more than one Print Style in a Document Print a DocumentUsing Schedules and Calendars Make Appointments and Schedule Events on the Calendar Application Change Calendar Views from Monthly to WeeklyUsing Journals and Notes Create a Note Journalize Entries Change Options and Views in the Note ApplicationOrganizing Electronic Messages Create a Folder for Junk Mail Create Message Rules Change Views in the Electronic Message ApplicationUsing Program Basics Save a Contact List and Track Activities on Electronic E-mails Use the Help Feature to Assist with a Task to Perform Demonstrate the use of Menus and Toolbars Use the Navigation Pane to Toggle between Documents Set the Security on a Document Set up a User Profile in Electronic E-MailTasks Create Tasks in the Task Application Create a Folder in the Task Application Change Views in Tasks Instruction: (Based on 175 class periods) 55 class periods Theory 120 class periods Lab/Certification Preparation and Attainment Methods of Instruction include: mini-lectures, class discussions, hands-on training, demonstrations, projects, and live-work experiences. Required Brainbench Certifications (or equivalent industry certifications): Interpersonal Communications Microsoft Office Fundamentals Office Management Managing People Recommended Additional Competency Testing: MOS (any Office application) Recognized Primary Course Textbooks and Instructional Resources: Publisher 2010 (ISBN-13: 978-0-538-74643-4) Recognized Primary Online Instructional Resources: Lynda.com     PAGE  Office Administration & Management Page  PAGE 6 July 2010 Office Administration & Management-Page 1 July 2010 ./01] ^ k !   1 2 z{+,6 12KL[ǿǵίΦίίίίίί h2CJh25CJ\h25CJ\ h2CJh256\]hwhS7 h25\h2h25CJ\ h2CJjh2CJUmHnHuh25CJ \ h2CJ ;/1]^_ ] ^  $If$a$@ ^@ p^p`gdS7 @ ^@ `gdS7  2 >/n & F$If$Ifbkd$$Ifl064 la [ & F$If$Ifbkd$$Ifl064 la-z & F$If$Ifbkd $$Ifl064 laz{+ & F$If$Ifbkd$$Ifl064 la+,6i & F$If$Ifbkd$$Ifl064 la  & F$If$Ifbkd$$Ifl064 laM & F$If$Ifbkd$$$Ifl064 laM1|$ & F T$Ifa$ & F$If$Ifbkd$$Ifl064 la12KL[5/$Ifbkd$$Ifl064 la$Ifbkd0$$Ifl064 la[9v$Ifekd<$$Ifl4064 laf4$If & F$Ifvw~  &CDS$ % D ! !6!7!b!c!d!t!!!!! 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