ŠĻą”±į>ž’ ƒ…ž’’’‚’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’ģ„Į7 šæ4QbjbjUU "”7|7|M’’’’’’lœœœœœœœ°¶%¶%¶%8ī%$&Ü° H2ś&ś&"''''''‹GGGGGGG$>I ^KT±Gœ'''''±GŠ/œœ''ĘGŠ/Š/Š/'jœ'œ'‹GŠ/'‹GŠ/"Š/ņ0ā›E¤œœ‹G'ī& ŠąN „’Ģ°$¶%†'J?F‹GÜG0 HUF6²KŠ/²K‹GŠ/°°œœœœŁCHAPTER 5 JOB DESIGN AND JOB ANALYSIS 1. ____________ refers to the manipulation of the content, functions and relationships of jobs in a way that both accomplishes organisational purposes and satisfies the personal needs of individual job-holders. A. Work ethic B. Organisational development C. Job design D. Job analysis 2. Which one of the following statements regarding job rotation is false? A. Job rotation does not solve the problem of employee boredom B. Job rotation helps managers cope with frequent absenteeism and high turnover C. Job rotation is a type of job enrichment D. Job rotation is often effectively used as a training technique for new inexperienced employees 3. When you broaden the scope of a job by increasing the number of tasks to be performed, _______________ has occurred. A. job enrichment B. job rotation C. job redesign D. job enlargement 4. Productivity is a measure of the relationship between _______________ A. goods and services B. time and output C. the quality of inputs and outputs D. inputs and the quality and quantity of outputs 5. Telecommuting is becoming very popular, but it does not work for everybody. One problem is: A. people cannot be trusted to work without supervision B. technology isn't sophisticated enough C. losing visibility at work can derail a career D. employee benefits, including medical insurance, do not cover working at home 6. When workers are expected to be present during core hours of certain days of the work, the company is using: A. job simplification B. job enrichment C. flexitime D. compressed work-weeks 7. Work is defined as A. what a person does for eight hours a day B. effort directed toward producing or accomplishing results C. a collection of tasks and duties performed by one person D. obligations to perform certain tasks and duties 8. A _______________ is a grouping of tasks, duties and responsibilities that constitutes the total work assignment for employees. A. job family B. position category C. KSA D. job 9. ________________ analysis studies the way work moves through the organisation. A. Workflow B. Job C. Performance D. Throughput 10. Job design addresses the content of jobs and A. the interrelationships among all jobs in the organisation B. the job's requirements C. the qualifications needed for someone to effectively perform the jobs' functions D. the effect of jobs on employees 11. Job enlargement involves A. broadening the scope of a job by expanding the number of different tasks to be performed B. increasing the depth of a job to provide more autonomy C. increasing the amount of impact the job has on other people D. shifting a person from job to job to increase variety 12. When you increase the depth of a job by adding responsibility for planning, organising, controlling and evaluating the job, _________________ has occurred. A. job enlargement B. task significance C. job enrichment D. task character improvement 13. Which of the following is not an example of actions that enrich a job? A. Increasing a person's accountability for work by reducing external control. B. Rotating a person among different jobs to break the monotony. C. Giving feedback reports directly to employees. D. Giving a person an entire job rather than just a piece of the work. 14. Job ___________________ is the process of shifting a person from job to job. A. enlargement B. scope C. responsibility D. rotation 15. The extent to which the work requires several different activities for successful completion indicates its A. skill variety B. enlargement C. task identity D. enrichment 16. The _____________________ is composed of individuals who are assigned a cluster of tasks, duties and responsibilities to be accomplished. A. special-purpose team B. quality circle C. self-directed work teams D. autonomous work group 17. In which of the following scheduling arrangements do employees work a set number of hours per day but vary starting and ending times? A. virtual office B. compressed workday C. work sharing D. flexitime 18. In the ________________ arrangement, a full week's work is accomplished in fewer than five days. A. compressed workweek B. virtual office C. telecommuting D. flexitime 19. ___________________ employees go to work via electronic computing and telecommunications equipment. A. Hotelling B. Contingent C. Telecommuting D. Virtual 20. In which of the following work arrangements do workers check in with an office concierge, carry their own nameplates with them and are assigned to work in cubicles or small offices? A. virtual office B. hoteling C. telecommuting D. contingent workplace 21. In the __________________ arrangement, work is done anywhere, anytime, and people are judged more on results than on "putting in time". A. telecommuting B. hoteling C. flexiplace D. virtual office 22. Job analysis is a systematic way to A. gather and analyse information about the content, context and human requirements of jobs. B. analyse the distinct, identifiable work activities involved in a specific job classification C. evaluate the quality of job performance of employees D. evaluate the strategic determination of the relative worth of jobs 23. A distinctive, identifiable work activity composed of motions is a A. duty B. job C. task D. position 24. A _________________ is a larger work segment composed of several tasks that are performed by an individual A. responsibility B. duty C. position D. job 25. In its most basic form, job analysis is necessary for A. developing job description and specifications B. planning the design and redesign of jobs C. ensuring pay equity D. developing a performance management system 26. Why is relying on supervisors for job analysis information not always advisable? A. They might tend to inflate the importance of the job B. They might feel threatened providing top management with this type of information C. They might not know what their employees actually do on the job D. They have a unique perspective of the job 27. Job analysis data can be gathered by the following methods: A. interviews, historical data, questionnaires B. questionnaires, experimentation, observations C. observations, market data, experimentation D. observations, interviews, questionnaires 28. With respect to observations as a job analysis technique A. the method is limited because many jobs do not have a complete and easily observed job cycle B. the manager or job analyst should make only one observation to avoid contamination of results C. avoid repetitive jobs. Concentrate on "knowledge work" D. observation must be continuous, not based on sampling. 29. What is a major advantage of the questionnaire method of gathering data on jobs? A. A checklist is uncomplicated and easy for the employees to complete B. Anonymity of questionnaires permit employees to give valid information C. You obtain such a large body of data that follow-up observations and discussion are unnecessary D. Information on a large number of jobs can be collected inexpensively in a relatively short period of time 30. The Position Analysis Questionnaire (PAQ) focuses on the _____________ elements that describe behaviours necessary to do the job. A. worker-oriented B. organisation-oriented C. market-oriented D. job-oriented 31. The Functional Job Analysis (FJA) method examines the three components of A. clerical, professional, and technical job elements B. data, people, and things C. activities, knowledge and skills D. interpersonal, executive and information job elements 32. Job analysis can be a threatening experience for both managers and employees A. if it highlights discrepancies between a manager's expectations and those of the employee B. if it identifies the difference between what currently is being performed and what should be done C. if it indicates that the job is no longer necessary for the organisation to achieve its goals D. if it illustrates a poor record of performing the essential job functions 33. Which of the following is a problem that occurs when conducting a job analysis? A. using the job description only as a broad outline of a job's duties B. modesty when describing a job's importance C. an overemphasis on the current employee D. an emphasis on the employees' job satisfaction and involvement 34. __________________ are the fundamental duties of a job. A. Essential job functions B. Minimum job elements C. Primary requirements D. Essential KSAs 35. A job ________________ identifies what is done, why it is done, where it is done, and briefly, how it is done A. analysis B. performance standard C. specification D. description 36. Performance standards should flow directly from A. a job description B. job specifications C. KSAs D. the essential elements of the job 37. Job specifications list A. what the job accomplishes and how performance is measured in key areas of the job description B. the knowledge, skills, and abilities an individual needs to perform the job satisfactorily C. the tasks, duties and responsibilities of a job D. the education, experience and work skill requirements of a job 38. An example of a ______________________ for a secretary would be 'types 50 words per minute with no more than two errors". A. job description B. KSA C. performance standard D. job specification 39. The ________________ section of the job description gives the job title, reporting relationships, department, location and date of analysis. A. identification B. general summary C. essential functions and duties D. specification requirements 40. Clear, precise statements on the major tasks, duties, and responsibilities performed are contained in the __________________ section of the job description. A. identification B. general summary C. essential functions and duties D. specification requirements 41. An accurate _____________________ gives the qualifications needed to perform the job satisfactorily A. job description B. job specification C. job standard D. performance standard 42. A job is: A. a group of related activities and duties B. the different duties and responsibilities performed by one employee C. a statement of the knowledge, skills, and abilities required to perform work D. a statement of the tasks, duties and responsibilities associated with work 43. A statement of the knowledge, skills and abilities required to perform a job is a: A. job requirement B. job specification C. job position D. job objective 44. Different jobs having similar duties and responsibilities can be grouped into: A. a position B. a job requirement C. a job family D. a skilled craft position 45. Job analysis is called the cornerstone of HRM because: A. the information obtained is proactive B. it is the first job given to new HRM employees C. the information it collects serves so many HRM functions D. it is required by law 46. Objectives accomplished through job analysis include all of the following except: A. establishing the job-relatedness of selection requirements B. establishing appropriate training material C. eliminating discrepancies between internal wage rates and market rates D. providing criteria for evaluating the performance of an employee 47. The job analysis technique that is worker oriented and covers 194 different tasks is: A. task inventory development B. the critical incident method C. the position analysis questionnaire D. functional job analysis 48. Most job descriptions contain all the following except a A. job title B. job identification section C. job duties section D. job evaluation section 49. Which of the following is not a component of job design? A. industrial engineering considerations B. ergonomic considerations C. organisational objectives D. employee skills 50. Managers can enrich the jobs of employees by all of the following except: A. increasing the level of responsibility of the job B. eliminating autonomy so that employees can focus on job duties C. adding new tasks to the job that require training D. assigning specific tasks that allow them to become experts CHAPTER 5 TRUE AND FALSE 1. Jobs designed with scientific management principles in mind are general and varied. False 2. Work teams usually do not have the authority to assign roles within the team. False 3. In highly specialised jobs, employees have little input into the way their work is performed. True 4. One of the fastest-growing productivity improvement programmes in South Africa as well as internationally, has been total quality management (TQM). True With job enrichment programmes, the worker is provided with an opportunity to derive feelings of greater achievement, recognition, responsibility and personal growth in performing a job. True 6. Compressed work - weeks are schedules with fewer than the traditional five workdays a week. True 7. The systematic investigation of the activities within a job is called a job analysis. True 8. Job analysis is extremely useful when organisations undergo restructuring or downsizing. True 9. The terms “position” and “job” mean the same thing. False 10. Experience indicates that the best way to initiate an effective job analysis programme is through a representative committee. True 11. The only legally accepted way to gather job information is by mean of an interview. False 12. The Functional Job Analysis (FJA) method only rates the job on data and people. False 13. The document that provides information regarding the job duties and responsibilities of the job is called a job description. True 14. Job specifications state the minimum qualifications that applicants must possess to be considered for a job. True 15. Job design involves the content of jobs and the effect of jobs on employees. True 16. Job enlargement is achieved by adding employee responsibility. False 17. The self-directed work team is composed of individuals who are assigned a cluster of tasks, duties and responsibilities to be accomplished. True 18. Hoteling is a work arrangement where employees' offices are wherever they are. False 19. Job analysis refers to organising tasks, duties and responsibilities into a productive unit of work. False 20. Without the foundation of job analysis, it is difficult for an organisation to defend its recruiting and selection procedures, performance appraisal system, employee disciplinary actions and pay practices. True 21. A task is a distinct, identifiable work activity composed of motions, whereas a duty is a larger work segment composed of several tasks that are performed by an individual. True 22. One job analysis method requires that employees "observe" their own performance by keeping a diary of their job duties, noting how frequently they are performed and the time required for each duty. True 23. The Position Analysis Questionnaire (PAQ) focuses on "worker-oriented" elements that describe behaviours necessary to do the job, rather than on "job-oriented" elements that describe the technical aspects of the work. True 24. The primary purpose of job analysis is to comply with government laws and regulations. F 25. A job description tells what a job accomplishes and what performance is considered satisfactory in each area of the job. False 26. The job specification should list the knowledge, skills and abilities of the ideal candidate. F 27. The current incumbent's job qualifications are usually a good indication of what is necessary to perform the job satisfactorily. False 28. A job consists of different duties and responsibilities performed by one person. False 29. A statement of the different duties, tasks, and responsibilities of a job is known as a job description. True 30. A statement of the different duties, tasks, and responsibilities of a job is known as a job specification. False 31. Job specifications describe the duties, tasks, and responsibilities performed on the job and therefore play a key role in performance appraisal. False 32. An example of a job-related specification might be to require 3-5 years experience for a job as senior compensation analyst. True 33. A job description is a statement of the tasks, duties and responsibilities of a job to be performed. True 34. Job analysis is the process of obtaining information about jobs through a process of determining what the duties, tasks or activities of those jobs are. True 35. Conducting job analysis is primarily the responsibility of the jobholder. False 36. Ultimately, the purpose of job analysis is to value a job and establish its pay rate. False 37. Common methods of analysing jobs include interviews, questionnaires, observation and diaries. True 38. Employee interviewing is the most accurate method of job analysis because the employee is least likely to exaggerate essential job functions. False 39. Job analysis is usually more accurate and objective if the job analyst can prepare the job description without consulting supervisors or jobholders. False 40. Functional job analysis provides a quantitative assessment that can be used to describe the content of a job. True 41. The functional job analysis approach is worker-oriented and permits dimensions of behaviour to be compared across a number of jobs. False 42. Most job descriptions include a job title, a job identification section and a job duties section. True 43. Job specifications usually cover two areas: (1) the skill required to perform the job and (2) the level of autonomy inherent in the position. False 44. A problem with job descriptions is that they tend to broaden the scope of activities performed by a job holder. False 45. Job design should facilitate the achievement of organisational goals while recognising the capabilities and needs of those who are to perform it. True 46. Job design considers organisational objectives, industrial engineering considerations, ergonomic concerns and job descriptions. False 47. Job enrichment can improve employee performance in cases of dissatisfaction with pay and benefits. False 48. The real advantage of job enrichment is that it applies to all employees. False 49. Inherent in the concept of work teams is that employees, not managers, are in the best position to contribute to work performance. True 50. A primary difficulty with work teams is that managers often find it hard to adapt to the role of leader rather than supervisor. True ESSAY QUESTIONS 1. Employers are always looking for workers who will be motivated. How important is "being motivated" if the job is (a) sales clerk, (b) assembly-line worker, (c) programmer, (d) telecommuter? Answer: It may be assumed that motivation is important in all work, however, the need to be motivated, ostensibly by a supervisor or manager, will vary. Workers, such as telecommuters and programmers often work alone and may be inclined to be self-motivated. 2. The numbers of telecommuters are increasing quickly. What are the critical issues in deciding whether a (a) particular job can be done away from the regular work environment via telecommuting, and (b) the human qualities needed to handle telecommuting responsibilities? Answer: Employers should determine if the work done at home is of benefit to the organization. The money saved on office space not needed by an employee who works at home may pale in comparison to the costs associated with low productivity if the wrong person is selected for the job. Telecommuters must be flexible, able to work in isolation, and should consider the effect that working at home will have on their family life. 3. If you were an HR specialist in a company that was introducing job analysis, how would you reassure employees who felt threatened? 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