ࡱ> 3 Z5bjbjdd "TZ1l ldddddddd  $z P1ddddd1ddFd^dd d (_ dX e|ƿN J \0U Overview of Viewlet Technology Home depot has stores located all over US and Canada and employs around 300,000 associated scattered all over US and Canada. There is a huge business requirement in front of the company to train all these associates, provide them information about the company's products and services in order to make them more efficient in dealing with the customers. The company needs an online resource that it can implement easily and its associates can use it without any extensive training. Basically, the company needs a flexible; web based online resource that can be used by its associates for gathering information, knowledge and train themselves, irrespective of their locations. Problem Statement To connect with associate to provide a platform and provide associates access to a flexible, easy to use and flexible training tool. Formal training sessions are not enough to guarantee expertise. Project Goals To make available on line training resource to associates which is quite flexible and easy to use. To save significant costs and efforts related to training of these associates. 2.3 To implement a system that would operate across multiple platforms and operating systems without any proprietary technology or cumbersome implementations. Can enhance the web conference presentations. 2.5 Can use the ViewletAce to perform surveys or quizzes to gather viewer response to the content and accesses user understanding of its presentations. Home Depot Overview Summary "Viewlet Technology' is a comprehensive solution which will significantly improve the training needs of the associates of Home Depot, located at scattered locations throughout the North America. Further, it will help the company in connecting to its thousands of associates at a much lower cost and will not involve any complex implementation. The technology is very user friendly and easy to use. The rationale for choosing this technology over others is that it allow you to create and publish dynamic content such as interactive presentations, demos, simulations or tutorials literally in minutes. Pre-Conditions Company needs to work closely with the software vendor in order to develop the perfect solution for the company. 1.2.2 Apart from the information systems team at Home Depot, the top management, Human resource trainers, marketing and sales heads, etc. have to also be involved in the implementation process as well as training material. A test pilot or pilot program should be conducted with a small group of associates. Valuable feedback and suggestions from the end user will help the tool become more effective and customized as per the end user. Have a comprehensive Enterprise Resource Planning System. Post-Conditions A software that has been tested to see if it can provide a solution for Home Depot, which will help the associates for the development of the training material. Another Enhancement Enterprise Resource Planning System Overview The Enterprise Resource Planning System Overview allows the company to closely work with the software vendor in order to develop the perfect solution for the company. Apart from the information systems team at Home Depot, the top management, Human resource trainers, marketing and sales heads, etc. should also be involved in the implementation process as well as in the development of training material. Further, a test or pilot program should be conducted with a small group of associates in order to ascertain the effectiveness of the technology and to gather valuable feedback as suggestion from the end user to make the tool more effective and customized as per the end user. 3.2 Problem Statement To integrate their complex operations as well as build a better more responsive and efficient information systems. Project Goals 4.2 To integrate the functioning of various departments and work locations by providing a common software platform which will acts as a common information system for the entire organization. 4.3 To significantly improve efficiency, productivity and reduce wastages and mistakes. ERP Overview The rational for choosing such a complex software tool, which is not only costly but involves a cumbersome implementation procedure is that Home Depot is a fairly large organization and a comprehensive ERP tool can only resolve the various issues with respect to coordination and collaboration, efficiency, productivity, quality and customer service. Once implemented successfully, ERP can bring wonders to the efficiency and quality of the operations of the whole organization. It will integrate the entire organization via one common information system. Pre-Conditions 5.3 To ensure that business and production processes are aligned properly to maximize theERP system's value, software vendors still need a good understanding of Home Depot's product's capabilities - as they relate to the it's industry and specific business.Vendors also must be knowledgeable about the processes involved, and the organizational and cultural issues likely to be triggered by introducing new business practices. People. People are the ones who are directly involved because when a new software tool appears in a new facility the customer is the first one to see the effects on how the associates work with it. Process.To secure management commitment and ongoing support, it's necessary to define a business case for the software tool, focusing first on the core functionality that provides the best and fastest payback. Product. The ERP implementation partner should possess a thorough understanding the software tool's capabilities and technical skills. Post Conditions The challenge to have strong management, organizational, and project management skills (ERP Project Management Basics) that will likely reduce risk and manage complexity. Successful teambuilding hinges on experienced leadership to evaluate and assemble the resources required both internally and externally to plan and launch a successful implementation and keep it on track. The best implementation teams represent a combination of business, process, and product knowledge; skill sets; responsibility for the projects success. To achieve rapid implementation and return-on-investment, the successful implementation strategy should leverage the best practices built into the software, and processes should be realigned accordingly. This requires a knowledgeable implementation partner with industry experience. To provide interfaces and integration with other systems within the enterprise, and business foresight determine how the software can best be applied to further the organizations goals. Flow of Events 7.2 Scooping. This takes place immediately after the contractual agreement. The implementation team defines the scope and parameters of the project,establishes the metrics to measure progress, and sets up the communication and reporting process. 7.3 Analysis. This includes the business environment and processes that are examined and evaluated, and defined business and production goals are prioritized. Next a definitive timeline can be established. The Technical Design. This shows how the product and processes will be aligned to achieve the desired objectives. Social Design. Considers the people issues: how workers perform their jobs, and how the implementation may change business practices, workflow, and reporting relationships. Prototyping. This phase is to build, test, assess, and refine the initial prototype. Deployment. This phase is to expand and build full production scales. It includes gathering, process modeling, and adding the specifics to the basic prototype. Interface/Integration. An interface designed to resolve issues to ensure the software works with other systems. Parallel Testing. Involves complete simulation testing of the live system to validates the performance and the effectiveness of interfaces/integration. Cutover. Is devised to execute timely and effective rollouts. 7.9 Continuous Improvement. Ensure improvement, post- implementation audit should be performed after the system has been up and running for three to six months to test whether or not the anticipated ROI and business benefits are being realized. 8.1 XML Data 8.2 Summary By using XML for defining data to be shared between applications and Web services for breaking up monolithic applications into reusable components, the company can significantly improve and upgrade its existing Point of Sale (POS) system by replacing it with a newer point of sale system. The simplicity and flexibility of XML helps reduce integration costs and development time, even when linking legacy systems. Problem Statement 8.4 The existing POS environment is highly customized and tightly coupled with multiple store systems. Project Goals 8.6 Replace different POS applications by this single system, thus providing better functionality and greater flexibility in a constantly changing business environment. 8.7 Keep orders and customer information in synch between the Web site, stores, and its central customer database. Pre-Condition 9.2 Companies can isolate and reuse software components that handle specific tasks. Post Condition 9.4 New POS system will replace existing systems and its component based design will take business changes more easily than packaged application. Added Business Requirement Customer Service Overview 10.2 Summary Another business requirement, which can be significantly improved via new technology, is customer service and Total Customer Satisfaction, which will get a great boost via implementation of a comprehensive CRM solution. A comprehensive CRM solution along with a dedicated call center for providing customer service will help in achieving the most important goal for any business entity today, ie, Customer Satisfaction. By CRM implementation and outsourcing the customer service to a call center, company can provide reliable, quick and comprehensive customer service in a cost effective manner to its thousands of customers. 10.3 Problem Statement Company needs a dedicated team to resolve customer queries, complaints, grievances, and needs a software which can take care of all its customer service requirements. 10.5 Project Goals To significantly improve customer service by making it more efficient, reliable and quick. 10.7 To reduce cost of customer service operations. 10.8 To reduce customer complaints and grievances. Pre-Condition 10.10 Test the software tool to see if it enhances the customer service. 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