ࡱ> WZTUVy bjbj Bv{{ ))))))))8,*<h,)!|L-44445 _@,D{{{{{{{ {)LJ55LJLJ{))44{jTjTjTLJ)4)4{jTLJ{jTjTkzo4`6]R4KJn{{0!|dnm:Lm4zozom)dpL FGjT]HH[FFF{{OFFF!|LJLJLJLJmFFFFFFFFF (: PTVU1000 FAQ July , 2011 Table of Contents  TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc299369375" Supported Resolutions  PAGEREF _Toc299369375 \h 3  HYPERLINK \l "_Toc299369376" The Wireless Laptop to Home Cinema adapter does not turn on  PAGEREF _Toc299369376 \h 3  HYPERLINK \l "_Toc299369377" Wireless icon is Gray  PAGEREF _Toc299369377 \h 3  HYPERLINK \l "_Toc299369378" Wireless icon is Red  PAGEREF _Toc299369378 \h 4  HYPERLINK \l "_Toc299369379" Channel busy  PAGEREF _Toc299369379 \h 4  HYPERLINK \l "_Toc299369380" Movie playing is disrupted  PAGEREF _Toc299369380 \h 5  HYPERLINK \l "_Toc299369381" Wireless USB kit Range  PAGEREF _Toc299369381 \h 5  HYPERLINK \l "_Toc299369382" Pairing  PAGEREF _Toc299369382 \h 6  HYPERLINK \l "_Toc299369383" Problems with Pairing  PAGEREF _Toc299369383 \h 6  HYPERLINK \l "_Toc299369384" Video players  PAGEREF _Toc299369384 \h 6  HYPERLINK \l "_Toc299369385" WinAmp application does not return to PC screen  PAGEREF _Toc299369385 \h 6  HYPERLINK \l "_Toc299369386" VLC player does not show properly  PAGEREF _Toc299369386 \h 7  HYPERLINK \l "_Toc299369387" Optimizing Internet Video  PAGEREF _Toc299369387 \h 7  HYPERLINK \l "_Toc299369388" Online movies freeze  PAGEREF _Toc299369388 \h 7  HYPERLINK \l "_Toc299369389" Corrupt picture while playing video on the internet  PAGEREF _Toc299369389 \h 7  HYPERLINK \l "_Toc299369390" FLASH player is not showing in full screen  PAGEREF _Toc299369390 \h 8  HYPERLINK \l "_Toc299369391" Surfing the internet using WiFi  PAGEREF _Toc299369391 \h 8  HYPERLINK \l "_Toc299369392" Playing BluRay  PAGEREF _Toc299369392 \h 8  HYPERLINK \l "_Toc299369393" Playing Video while PC is battery operated  PAGEREF _Toc299369393 \h 9  HYPERLINK \l "_Toc299369394" HDMI  PAGEREF _Toc299369394 \h 9  HYPERLINK \l "_Toc299369395" Display size on TV  PAGEREF _Toc299369395 \h 9  HYPERLINK \l "_Toc299369396" Picture is distorted while moving the mouse  PAGEREF _Toc299369396 \h 10  HYPERLINK \l "_Toc299369397" Using Skype  PAGEREF _Toc299369397 \h 10  HYPERLINK \l "_Toc299369398" No Display icon  PAGEREF _Toc299369398 \h 11  HYPERLINK \l "_Toc299369399" Remote display appears unstable  PAGEREF _Toc299369399 \h 11  HYPERLINK \l "_Toc299369400" External Display is not activated  PAGEREF _Toc299369400 \h 11  HYPERLINK \l "_Toc299369401" Video is not playing smoothly  PAGEREF _Toc299369401 \h 12  HYPERLINK \l "_Toc299369402" Extend and Mirror mode  PAGEREF _Toc299369402 \h 12  HYPERLINK \l "_Toc299369403" Using Extend Mode  PAGEREF _Toc299369403 \h 13  HYPERLINK \l "_Toc299369404" Screen resolution in Mirror mode  PAGEREF _Toc299369404 \h 14  HYPERLINK \l "_Toc299369405" Display issues on TV  PAGEREF _Toc299369405 \h 14  HYPERLINK \l "_Toc299369406" Display is flipped  PAGEREF _Toc299369406 \h 15  HYPERLINK \l "_Toc299369407" Display turns Black with Windows Media Player  PAGEREF _Toc299369407 \h 15  HYPERLINK \l "_Toc299369408" Text does not show properly while playing Video  PAGEREF _Toc299369408 \h 15  HYPERLINK \l "_Toc299369409" Video and Audio synchronization  PAGEREF _Toc299369409 \h 16  HYPERLINK \l "_Toc299369410" Movie playing is disrupted  PAGEREF _Toc299369410 \h 16  HYPERLINK \l "_Toc299369411" Audio  PAGEREF _Toc299369411 \h 18  HYPERLINK \l "_Toc299369412" No Audio in HDMI connection  PAGEREF _Toc299369412 \h 18  HYPERLINK \l "_Toc299369413" Audio disappears after Link disconnection  PAGEREF _Toc299369413 \h 18  HYPERLINK \l "_Toc299369414" Audio does not switch to TV or screen  PAGEREF _Toc299369414 \h 18  HYPERLINK \l "_Toc299369415" Video and Audio synchronization  PAGEREF _Toc299369415 \h 19  HYPERLINK \l "_Toc299369416" Audio control using the PC buttons  PAGEREF _Toc299369416 \h 19  HYPERLINK \l "_Toc299369417" Miscellaneous  PAGEREF _Toc299369417 \h 21  HYPERLINK \l "_Toc299369418" Power point in Extend mode  PAGEREF _Toc299369418 \h 21  HYPERLINK \l "_Toc299369419" Power saving modes and screen saver  PAGEREF _Toc299369419 \h 21  HYPERLINK \l "_Toc299369420" Built-in laptop screen remains Black  PAGEREF _Toc299369420 \h 22  HYPERLINK \l "_Toc299369421" PC and device adapters are warm  PAGEREF _Toc299369421 \h 22  XE "Plug in"Supported ResolutionsXE "Resolution" XE "Resolution:1920 x 1080" Problem/Question: I have a Full HD TV but I cant set the screen resolution on it to 1920x1080 which is the native resolution of this TV. Answer: The maximum screen resolution supported by the product is 1080p (1920x1080). However in mirror mode you are limited by the maximum resolution of your PC. Therefore you need to change the mode to extend mode The Wireless Laptop to Home Cinema adapter does not turn onXE "AV Adapter or DisplayDock:Turn on" XE "AV Adapter or DisplayDock:HW" XE "AV Adapter or DisplayDock:SW" Problem/Question: The Wireless Laptop to Home Cinema adapter does not turn on. Symptom: No picture is displayed on the wirelessly connected screen/TV. Solution: Make sure the power cord is properly connected to the base. Verify the TV is set to the correct input (i.e. HDMI1). This is done using the remote control of the TV. Wireless icon is GrayXE "Wireless Connectivity:Attached" XE "Wireless Connectivity:Icon" XE "Wireless Connectivity:System Tray" XE "Wireless Connectivity:Disconnected" XE "Wireless Connectivity:Wireless USB Manager" XE "Wireless Connectivity:Gray" Problem/Question: PC Adapter is attached to PC, but I see the Gray icon in System Tray. Symptom: Host PC show Disconnected (Gray) icon in System Tray. Solution: Detach and re-attach PC Adapter. Exit from the Wireless USB Manager (right-click the System Tray icon, select Exit) and restart the Wireless USB Manager. Detach PC Adapter, restart PC, re-attach the PC Adapter. Wireless icon is RedXE "Wireless Connectivity:Establishing connection with Device" XE "Wireless Connectivity:Icon" XE "Wireless Connectivity:System" XE "Wireless Connectivity:Connected" XE "Wireless Connectivity:Wireless USB Manager" XE "Wireless Connectivity:Red" XE "Wireless Connectivity:Green" XE "Wireless Connectivity:Out of range" XE "Wireless Connectivity:Device Adapter" Problem/Question: Problems in establishing connection with Device (red) icon in System Tray. Symptom: Host PC is showing disconnected device (Red) icon in System Tray. Possible Solution: Check if a device is connected: right click the System Tray icon and select Wireless USB Manager to view the list of available devices and to see the green connected icon next to the device name of the newly established connection. Green System Tray icon does not light up to indicate that a connection has been established, OR The Device is not listed in the Wireless USB Manager screen. Power is not applied to the Device: ensure that the appropriate power supply is connected to power supply connector on the device side. Device Adapter requires restart: Detach and re-attach the Device Adapter from the Display Adapter to restart the hardware. Wireless Device is out of range: if you experience frequent Wireless link disconnection, the Wireless Device may be out of range the solution is to bring the Wireless Device closer to the Wireless USB PC Adapter. Device Adapter requires pairing: if you are adding a Device Adapter that was not part of a set, or if you are connecting to a new unrecognized PC Adapter, you may need to perform the Pairing procedure. Channel busyXE "Channel busy" XE "Channel busy:Channel" XE "Channel busy:Busy" XE "Channel busy:Red with yellow exclamation mark" XE "Channel busy:Icon" XE "Channel busy:Device environment" XE "Channel busy:Message box" Problem/Question: Channel busy message displays when I try to change the channel or after power up/insertion of the PC Adapter. Symptom: Host PC is showing channel busy (Red with yellow exclamation mark) icon in System Tray Solution: Another wireless system may be in use in proximity to the PC or to the device's environment, and may cause temporary interference to the wireless USB system. Try to select a different channel (where applicable - local regulatory restrictions may apply). Close the message box, detach the PC Adapter from your PC and re-attach it. If the message displays again, try to change the channel again. Note:Manual channel selection may be restricted by local communication regulation laws. In Europe there is currently only one channel available and when trying to use more than one set they are trying to use the same channel. In general they should be able to share the same channel.Movie playing is disruptedXE "Movie playing is disrupted by moving the laptop" XE "Movie playing is disrupted:Performance" XE "Movie playing is disrupted:Laptop PC" XE "Movie playing is disrupted:Disrupted" XE "Movie playing is disrupted:Hard-disk" Problem/Question: Movie playing is disrupted by moving the laptop. Symptom: Movie playing performance is degraded when the Laptop PC is moved around. Solution: Some laptop models offer an active hard-disk protection feature that locks the hard-disk when motion is detected by the laptop. This may cause movie playing to be disrupted when movingthe laptop around. Disable or lower the sensitivity of the active hard-disk protection mechanism. Wireless USB kit RangeXE "Wireless USB kit Range:Available" XE "Wireless USB kit Range:Improved performance" XE "Wireless USB kit Range:Positioning the dongles" Problem/Question: What is the range of the Wireless USB Kit? Answer: The Wireless USB Kit is targeting in-room usage. Wireless connectivity is not expected to be available through walls (room-to-room). The actual range depends on the visual content type and the system configuration: Pictures, presentations and standard Internet content with range >7m/20ft. 720p/1080p video or Internet HD content with range of 5m/15ft. Improved performance is achieved by positioning the dongles facing each other as much as possible (and on same plane/height) also known as line of sight. Pairing Problems with PairingXE "Problems with Pairing:WIRELESS USB device has been paired" XE "Problems with Pairing:Detach and re-attach Device Adapter" Problem/Question: Problems with Pairing Symptom: The Pairing procedure does not result in the confirmation screen "WIRELESS USB device has been paired", or results in an error message.  INCLUDEPICTURE "../AppData/Users/mellis/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook/9GLMX89U/Icons/aero11.bmp" \* MERGEFORMAT  Solution: Detach and re-attach Device Adapter; Or Re-attach PC Adapter, and then attach Device Adapter; Or Detach all Adapters, restart PC and try Pairing again. Video players WinAmp application does not return to PC screenXE "WinAmp application:Changing from extended mode to mirror mode" XE "WinAmp application:Transferred" XE "WinAmp application:Main display" Problem/Question: I am using WinAmp and when changing from extended mode to mirror mode Winamp is not being transferred to the PC screen and is not accessible. Solution: You should first drag WinAmp application to the main display before switching to mirror mode. VLC player does not show properlyXE "VLC player:Downloaded the latest version" XE "VLC player" XE "VLC player:Extend mode" XE "VLC player:Restart" Problem/Question: I am using a VLC player in Windows XP and there is distorted color and sound when working in mirror mode. Solution: Download the latest DisplayLink driver from  HYPERLINK "http://www.displaylink.com/support/downloads.php" http://www.displaylink.com/support/downloads.php. Or Please make sure you have downloaded the latest version of the VLC player, if this does not resolve the issue, please try using Power DVD, Windows Media player or another player instead. Problem/Question: I am using VLC player and when switching from extend mode to mirror mode during movie play the movie windows shows black picture only. Solution: Please close and restart the player after switching between the modes. Optimizing Internet Video Online movies freezeXE "Online movies freeze in full screen mode" XE "Online movies freeze:Movie freeze when going to full screen" XE "Online movies freeze:Adobe Flash Player Settings" Problem/Question: Online movies freeze in full screen mode. Symptom: Movie freeze when going to full screen mode on websites which use an embedded Adobe Flash player. Solution: In the Adobe Flash Player Settings screen, uncheck the Enable hardware acceleration option. Corrupt picture while playing video on the internetXE "Corrupt picture" XE "Corrupt picture:Disabling hardware acceleration" XE "Corrupt picture:Video window" XE "Corrupt picture:Disable the HW accelerator" XE "Corrupt picture:Video screen" Problem/Question: I am watching a YouTube movie and the picture is corrupted. Answer: When running flash based viewers or real player based viewer (such as YouTube, DailyMotion etc.) the movie should be played after disabling hardware acceleration in the player. Right click on the video window > Settings > and Disable the hardware acceleration check box or Right click on an available area on your desktop > Select properties Select the DisplayLink display card Disable the HW accelerator in Advanced > Troubleshoot Another option is to right click on the Video screen, select settings and unmark the HW accelerator box: FLASH player is not showing in full screenXE "FLASH player:FLASH player is not showing in full screen" XE "FLASH player" XE "FLASH player:Normal screen display mode" XE "FLASH player:USB connection" Problem/Question: I am watching a movie with FLASH player like YouTube in full screen. The screen is turning back to a smaller screen when clicking the mouse. Answer: When running Flash player on one screen and clicking the mouse on another window, the Flash player will return to normal screen display mode. This functionality is defined by the player application and behaves the same way in any extended monitor not related to wireless or a USB connection. Surfing the internet using WiFiXE "Surfing the internet using WiFi" XE "Surfing the internet using WiFi:Video quality" XE "Surfing the internet using WiFi:Using the home/office Wi-Fi network" XE "Surfing the internet using WiFi:Limited to specific web sites or content" XE "Surfing the internet using WiFi:Browser" XE "Surfing the internet using WiFi:Web-to-laptop" Problem/Question: Can I simultaneously surf the Internet using Wi-Fi and view it wirelessly on my HDTV using the Wireless USB Kit, for a complete Wireless Internet on TV set-up? Answer: Yes you can. Using the home/office Wi-Fi network and the Wireless USB Kit simultaneously is possible without any degradation to the network speed or to the video quality. You can view your favorite web content (videos, news, TV channels, or even SKYPE calls) on your HDTV. This configuration allows you to easily have Wireless Internet on TV without being limited to specific web sites or content. You can do so while using your favorite browser that you usually use when surfing the Internet, with no additional cost and with the enhanced convenience provided by the fully wireless connectivity. This is the best and easiest Web-to-laptop solution available in the market. Playing BluRayXE "Playing BluRay" Problem/Question: Blu-ray playback will not play on the remote screen. Answer: Blu-ray playback is not supported. Playing Video while PC is battery operatedXE "Playing Video while PC is battery operated" XE "Playing Video while PC is battery operated:Video quality is degraded" XE "Playing Video while PC is battery operated:Operating system" XE "Playing Video while PC is battery operated:My computer" XE "Playing Video while PC is battery operated:CPU speed" XE "Playing Video while PC is battery operated:AC power" XE "Playing Video while PC is battery operated:Setting" Problem/Question: Video performance is degraded when the PC is powered by batteries. Symptom: When disconnecting the power supply froma laptop PC and the PC is battery operated, Video quality is degraded: Frame per second is reduced and the picture is jittery. Solution: In some cases, the operating system is adjusting the CPU clock to a lower performance mode while the PC is battery operated. It is possible to detect this by viewing the system parameters of thePC by Right click on My computer and select properties. If the CPU speed is reduced from its AC power operation performance, please set the PC to operate in maximum performance mode. This setting may change from one PC model to another. Please refer to the PC user manual or help for specific instructions. In most cases double click on the Battery Icon in the system tray, select Power scheme and maximum performance option. HDMI Display size on TVXE "HDMI" XE "HDMI:TV brands" XE "HDMI:Resolution" XE "HDMI:TV setup screen" XE "HDMI:Connected" XE "HDMI:Small" XE "HDMI:Big" XE "HDMI:Mode" XE "HDMI:Overscan" XE "HDMI:Underscan" XE "HDMI:Display link" Problem/Question: I am connected to my TV in HDMI mode and the picture on the TV is too big (only part of my laptop screen is showing). Answer: In some cases, with different TV brands, the TV by default is setup to a specific resolution, and is not scanning the HDMI for supported resolutions. This can usually be resolved by entering the TV setup screen and looking for a method for enabling the HDMI scan (Or switching to PC mode if available). If this mode is not available please try to select different screen resolutions in the TV until you find one that fits the resolution you have selected on your laptop screen settings. Or When using Extend Mode, change the resolution using Display Link Manager. For more information see  HYPERLINK "" \l "A18" Configuring the Display. and/or Download the latest Display Link driver. Problem/Question: I am connected to my TV in HDMI mode and the picture on the TV is too small (Black areas are seen around the picture. Answer: In some cases, with different TV brands, the TV by default is setup to a specific resolution, and is not scanning the HDMI for supported resolutions. This can usually be resolved by entering the TV setup screen and looking for a method for enabling the HDMI scan (Or switching to PC mode if available). If this mode is not available please try to select different screen resolutions in the TV until you find one that fits the resolution you have selected on your laptop screen settings. Or When using Extend Mode, change the resolution using Display Link Manager. For more information see HYPERLINK "" \l "A18" Configuring the Display. and/or Download the latest Display Link driver. Picture is distorted while moving the mouseXE "Picture is distorted:Extend mode" XE "Picture is distorted:Mirror mode" XE "Picture is distorted:Movie player" XE "Picture is distorted:Picture is frozen" XE "Picture is distorted:Restart" Problem/Question: I am changing from extend mode to mirror mode during movie play and there is paint effect on the moviewindow, picture is frozen and updated only where the mouse is moving. Answer: Close and restart the media player. Using SkypeXE "Skype:Using Skype" XE "Using Skype:WEB video conferencing" XE "Using Skype:Extend mode" XE "Using Skype:Mirror mode" XE "Using Skype:Corruption" XE "Using Skype:Paint" XE "Using Skype:Picture" XE "Using Skype:Latest version of Skype" XE "Using Skype:Windows Vista and windows 7" XE "Using Skype:Windows XP" XE "Using Skype:Disable HW accelarator" XE "Using Skype:Corrupted picture while playing video on the internet" Problem/Question: I am using Skype for WEB video conferencing and it is only working in extend mode, in mirror mode there is some corruption (paint effect) on the picture. Answer: Please make sure you are using the latest version of Skype. Note:Skype Video is supported in Windows Vista and windows 7 Only. In Windows XP the remote video may appear black.This may be solved bydisabling HW accelerator as described in  HYPERLINK "" \l "A51" Corrupt picture while playing video on the internet. No Display iconXE "No Display icon:Picture disappeared" XE "No Display icon:Display icon" XE "No Display icon:System Tray" XE "No Display icon:Power supply" XE "No Display icon:Detach" XE "No Display icon:Reset" XE "No Display icon:Displaylink drivers" Problem/Question: The picture disappeared and Display icon is not displayed in the System Tray. Symptom: Display Adapter icon is not displayed in the System Tray. Solution: Detach and re-attach the power supply of theBase Adapter. Detach and re-attach the PC Adapter to restart the adapter hardware. Reset the PC and try again to establish the wireless connection to theBase Adapter. Installation was not completed successfully, Uninstall both wireless and Displaylink drivers and reinstall. Remote display appears unstableXE "Remote display:Rrefresh rate" XE "Remote display:Properties" XE "Remote display:Settings" XE "Remote display:Advanced" XE "Remote display:Graphic card" Problem/Question: My remote display appears slightly shaky. Answer: Please make sure the screen refresh rate is set properly and is not too low. Right click on the desktop and select Properties and Settings. Select Advanced and the DisplayLink as the graphic card Select monitor and adjust the refresh rate External Display is not activatedXE "External display:Image" XE "External display:Remote screen" XE "External display:Video cable" XE "External display:Connected" XE "External display:Input source" XE "External display:HDMI, VGA, Line In, and Digital Input" XE "External display" Problem/Question: The External Display is not activated. Symptom: No image is displayed by the remote screen (external display). Solution: Check to see that the video cable between the Base Adapter and the display screen is connected properly and securely. Ensure that you have selected the correct input source in the display screen/TV controls (e.g. HDMI, Line In, and Digital Input). Check to see that the power supply to the display screen is connected properly. Make sure that the Screen Resolution that is set on the PC is supported by the external display. Video is not playing smoothlyXE "Video is not playing smoothly:Dropped frames" XE "Video is not playing smoothly:Audio disconnects" XE "Video is not playing smoothly:Movie play" XE "Video is not playing smoothly:Powerful enough" XE "Video is not playing smoothly:Adapter-waves AV Kit" XE "Video is not playing smoothly:Extend Mode" XE "Video is not playing smoothly:CPU power" XE "Video is not playing smoothly:Full Screen Mode" XE "Video is not playing smoothly:Degradation" XE "Video is not playing smoothly:AV base" XE "Video is not playing smoothly:Windows Vista or Windows 7" XE "Video is not playing smoothly:Aero Desktop Theme" XE "Video is not playing smoothly:Optimize for Video Mode" Problem/Question: I see dropped frames and/or audio/video disconnects during movie play. Answer: There are few things which can cause it: PC which is not powerful enough (CPU usage is seen in the task manager tool to be 80-100%).. Changing screen resolution to 720p (instead of 1080p). For watching video, it is recommended to put the Wireless Laptop to Home Theatre adapter into Extend Mode. When viewing streaming video from the internet, especially in Full Screen Mode, it is highly advisable to optimize the signal by disabling the hardware acceleration. No line of sight between the laptop and the base which causes slight degradation in throughput and can cause such issues. Try to improve line of sight betweenthe TV and laptop and see if it helps. The laptop is too far away from the base, causing a drop in throughput.Try to get closer to the TV and see if this helps. When Using Windows Vista or Windows 7 and watching videos you should enable the 'Optimize for Video' mode using the DisplayLink manager icon in the task bar. Extend and Mirror modeXE "Mirror mode" XE "Extend and Mirror mode:Notebook screen" XE "Extend and Mirror mode:Streaming" XE "Extend and Mirror mode:HDTV" Problem/Question: What is the difference between 'Mirror Mode' and 'Extend Mode'? Answer: In Mirror Mode what you see on the notebook screen is also seen on the TV (including icons) while in Extend Mode the remote display extends your notebook screen (excluding icons). In the latter you can let your family or friends watch a movie streaming from your laptop on to your HDTV while you for example, can continue working on your documents, emails and facebook account displayed on the laptop screen. Using Extend ModeXE "Extend mode" XE "Extend mode:Setting" XE "Extend mode:Extension or additional screen" XE "Extend mode:Display different content" XE "Extend mode:Windows desktop" XE "Extend mode:Playing HD video" XE "Extend mode:PC Adapter" XE "Extend mode:A/V Adapter" Problem/Question: Using the system in Extend Mode - setting the wireless system to operate as an extension or additional Screen orDisplayto the PC. Instructions: Use the Extend mode to display different content on each display screen. In Extend mode, the display attached to theBase Adapter becomes an extended part of the Windows desktop. The extra desktop area is a great productivity aid, allowing you to view or work with more applications or documents at the same time. You can also use this mode to extend your desktop to fill multiple screens that are positioned next to each other for a larger continuous work space.  INCLUDEPICTURE "../AppData/Users/mellis/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook/9GLMX89U/Icons/extend.bmp" \* MERGEFORMAT PC screenExternal (extended) screenIllustration of extend mode Note:Extend mode is recommended for playing HD video. INCLUDEPICTURE "../AppData/Users/mellis/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook/9GLMX89U/Icons/extend1.bmp" \* MERGEFORMAT \d  Extend Mode - using second display for an additional application or a movie. Note:When changing settings, or during first connection between the PC Adapter and Base Adapter, the PC display may flicker or turn on and off as the screen resolution is automatically adjusted.Detailed instructions on how to set your PC to work in Extend mode are in the HYPERLINK \l "A18"Configuring the Display section of this help. Screen resolution in Mirror modeXE "Screen resolution in Mirror mode:Device" XE "Screen resolution in Mirror mode:Screen resolution" XE "Screen resolution in Mirror mode:TV and my laptop" Problem/Question: I am working in Mirror mode and when the device connects, the screen resolution changes on both my TV and my laptop, from the original native resolution. Answer: This is normal when working in Mirror mode as the system is using a common resolution for the Laptop and the TV as it needs to display an identical picture on both. In Extend mode it is possible to play with the screen resolution of each individual screen, using the windows screen settings. You may go to Display setting on your laptop PC and change the resolution back. Right click on an available area on your desktop > Select properties And then, you can change the screen resolution, currently set to 1024x768: Display issues on TVXE "Display issues on TV:TV brands" XE "Display issues on TV:Resolution"  XE "Display issues on TV:HDMI" XE "Display issues on TV:TV setup screen" XE "Display issues on TV:Connected" XE "Display issues on TV:Small" XE "Display issues on TV:Big" XE "Display issues on TV:Mode" XE "Display issues on TV:Overscan" XE "Display issues on TV:Under scan" XE "Display issues on TV:Display Link" Problem/Question: I am connected to my TV in HDMI mode and the picture on the TV is too big (only part of my laptop screen is showing). Answer: In some cases, with different TV brands, the TV by default is setup to a specific resolution, and is not scanning the HDMI for supported resolutions. This can usually be resolved by entering the TV setup screen and looking for a method for enabling the HDMI scan (Or switching to PC mode if available). If this mode is not available please try to select different screen resolutions in the TV until you find one that fits the resolution you have selected on your laptop screen settings. Or When using Extend Mode, change the resolution using Display Link Manager. and/or Download the latest Display Link driver. Problem/Question: I am connected to my TV in HDMI mode and the picture on the TV is too small (Black areas are seen around the picture. Answer: In some cases, with different TV brands, the TV by default is setup to a specific resolution, and is not scanning the HDMI for supported resolutions. This can usually be resolved by entering the TV setup screen and looking for a method for enabling the HDMI scan (Or switching to PC mode if available). If this mode is not available please try to select different screen resolutions in the TV until you find one that fits the resolution you have selected on your laptop screen settings. Or When using Extend Mode, change the resolution using Display Link Manager. and/or Download the latest Display Link driver. Display is flippedXE "Display is flipped:TV" XE "Display is flipped:HDMI" XE "Display is flipped:'Extend' display option" XE "Display is flipped:'Screen Resolution'" XE "Display is flipped:Menu" XE "Display is flipped:Display is upside down" XE "Display is flipped:Landscape (flipped)" Problem/Question: I am connected to my TV in HDMI mode. I can get a correct display and sound if I use the Extend display option in Windows 7 Screen Resolution menu but if I try to display the whole desktop on the TV using show desktop on 2 the display is upside down. Answer: You might have selected Landscape (flipped) in the Screen Resolution window. Display turns Black with Windows Media PlayerXE "Display turns black:Windows Media Player" XE "Display turns black:Movie play" XE "Display turns black:Full screen mode" XE "Display turns black:Resizing" XE "Display turns black:Application window" Problem/Question: I am using Windows Media Player and sometimes during movie play in full screen mode the media player application window becomes black. Answer: Please try resizing the application window. This should resolve this issue. Text does not show properly while playing VideoXE "Text does not show properly:Window" XE "Text does not show properly:Movie" XE "Text does not show properly:Windows 7 or Windows Vista" XE "Text does not show properly:Fonts flicker between sharp and fuzzy" XE "Text does not show properly:Disable" XE "Text does not show properly:Optimize for Video" XE "Text does not show properly:DisplayLink" XE "Text does not show properly:Optimize for Video Mode" Problem/Question: I am watching a movie on my TV while having a secondapplication open (word or excel as an example) on anotherwindow and the fonts flicker between sharp and fuzzy. Answer: Please disable the Optimize for Video option in the DisplayLink icon in the task bar as it applies compression to the text resulting with the issue described. Video and Audio synchronizationXE "Video and Audio synchronization:Audio is not synchronized with the video" XE "Video and Audio synchronization:Play a video" XE "Video and Audio synchronization:Audio" XE "Video and Audio synchronization:Synchronized" XE "Video and Audio synchronization:Active power plan" XE "Video and Audio synchronization:Balanced" XE "Video and Audio synchronization:'High Performance'" XE "Video and Audio synchronization:Synchronization issue between the audio and the video" XE "Video and Audio synchronization:Codecs" XE "Video and Audio synchronization:Enlarging the screen" XE "Video and Audio synchronization:Delay in the video" Problem/Question: Audio is not synchronized with the video. Symptom: When you play a video, the audio part of the playback may not be synchronized with the video playback. Solution: Change the active power plan to Always On or to Balanced or to High Performance. Windows XP: Click Start, select Control Panel. Click Power Options. Under Power Schemes select Always On. Windows Vista: Click Start, type power in the Start Search box, and then click Power Options in the Programs list. Under Select a power plan, click Balanced or click High performance. Problem/Question: I am watching a movie on my laptop and there is a synchronization issue between the audio and the video. Answer: With some of the Codecs available for download when enlarging the screen the audio and video are not in synced - there is a delay in the video. Please try downloading a different codec and try again. One that we know is working correctly can be downloaded from the following location:  HYPERLINK "http://www.cccp-project.net" www.cccp-project.net. To prevent audio/video synchronization issues (lip sync), make sure that the active power plan in your PC is set to either Always On in XP, or Balanced or High Performance in Vista. Movie playing is disruptedXE "Movie playing is disrupted:Movie playing is disrupted by moving the laptop" XE "Movie playing is disrupted:Performance" XE "Movie playing is disrupted:Laptop PC" XE "Movie playing is disrupted:Hard-disk protection" XE "Movie playing is disrupted:Jarring the laptop" XE "Movie playing is disrupted:Lower the sensitivity" Problem/Question: Movie playing is disrupted by moving the laptop. Symptom: Movie playing performance is degraded when the Laptop PC is moved around. Solution: Some laptop models offer an active hard-disk protection feature that locks the hard-disk when motion is detected by the laptop. This may cause movie playing to be disrupted when movingthe laptop around. Disable or lower the sensitivity of the active hard-disk protection mechanism. Audio No Audio in HDMI connectionXE "No Audio in HDMI connection:No audio on the rempote TV" XE "No Audio in HDMI connection:Connected" XE "No Audio in HDMI connection:No audio" XE "No Audio in HDMI connection:Audio input source" XE "No Audio in HDMI connection:Control panel" XE "No Audio in HDMI connection:Win 7" XE "No Audio in HDMI connection:XP" Problem/Question: No audio on the remote TV. Symptom: The system is connected and movie is playing but no audio coming out of the TV speakers. Solution: Install the  HYPERLINK \l "_Recommended_Media_Player" Recommended Media Player Applications. Configure the media player as defined in HYPERLINK \l "_Media_Player_Configuration"Media Player Configuration. You may need to manually configure the PC audio output as in  HYPERLINK \l "_Setting_Audio_Output" Setting Audio Output Device. Vista/Win7 users must configure the audio device for either digital or analog output as described there. Some TVs require you to select the Audio input source - verify that digital audio source is selected using the TV remote control. Restart the media player on any change in the configuration of the system. Audio disappears after Link disconnectionXE "Audio disappears after Link disconnection:Audio does not recover after link disconnects and reconnects" XE "Audio disappears after Link disconnection:Disconnect/reconnect" XE "Audio disappears after Link disconnection:Transfer" XE "Audio disappears after Link disconnection:PC dongle" XE "Audio disappears after Link disconnection:Re-establish" XE "Audio disappears after Link disconnection:Setting" Problem/Question: Audio does not recover after link disconnects and reconnects. Symptom: I am watching a movie / you tube clip and suddenly there is a disconnect/ reconnect and after it the sound does not comeback to the TV. Solution: This can happen (mostly in Vista) as in most video players after the movie has started, they will not transfer the audio back to the USB audio device after the reconnect. Usually restarting the player or refreshing the web page should resolve this. If this still does not help, try unplugging the PC dongle and then plug it again, wait for the connection to re-establish and start the movie again. Audio does not switch to TV or screenXE "Audio does not switch to TV or screen:Movie" XE "Audio does not switch to TV or screen:Connected" XE "Audio does not switch to TV or screen:AV kit laptop dongle" XE "Audio does not switch to TV or screen:sound did not switch to the TV" XE "Audio does not switch to TV or screen:Restart" Problem/Question: Audio remains on the PC sound device and does not switch to the TV or Screen. Symptom: I have started watching a movie or clip on the internet and then connected the Wireless USB kit laptop dongle. The picture is showing on my TV but the sound did not switch to the TV. Solution: Restart the player or refresh the web page after connecting the dongle, to allow the default audio device to switch to the USB audio device. This doesnt always happen automatically after the player or webpage was already activated. Video and Audio synchronizationXE "Video and Audio synchronization" XE "Video and Audio synchronization:Play a video" XE "Video and Audio synchronization:Audio" XE "Video and Audio synchronization:Synchronized" XE "Video and Audio synchronization:Active power plan" XE "Video and Audio synchronization:Balanced" XE "Video and Audio synchronization:'High Performance'" XE "Video and Audio synchronization:Synchronization issue between the audio and the video" XE "Video and Audio synchronization:Codecs" XE "Video and Audio synchronization:Enlarging the screen" XE "Video and Audio synchronization:Delay in the video" Problem/Question: Audio is not synchronized with the video. Symptom: When you play a video, the audio part of the playback may not be synchronized with the video playback. Solution: Change the active power plan to Always On or to Balanced or to High Performance. Windows XP: Click Start, select Control Panel. Click Power Options. Under Power Schemes select Always On. Windows Vista/Win7: Click Start, type power in the Start Search box, and then click Power Options in the Programs list. Under Select a power plan, click Balanced or click High performance. Problem/Question: I am watching a movie on my laptop and there is a synchronization issue between the audio and the video. Answer: With some of the Codecs available for download when enlarging the screen the audio and video are not in synced - there is a delay in the video. Please try downloading a different codec and try again. One that we know is working correctly can be downloaded from the following location:  HYPERLINK "http://www.cccp-project.net" www.cccp-project.net. To prevent audio/video synchronization issues (lip sync), make sure that the active power plan in your PC is set to either Always On in XP, or Balanced or High Performance in Vista. Audio control using the PC buttons Problem/Question: The volume control works only on TV remote control or on Audio receiver and not on the laptop buttons. Answer: For stereo audio it is a known Microsoft OSbug that on some PCs some of the volumebuttons do not work for USB Audio devices. On some of them the mute works but thevolume control does not. For surround audio, per definition, volume level cannot be configured via the media player or OS control but rather only on the audio receiver or home theater system audio control buttons. Miscellaneous Power point in Extend modeXE "Power point in Extend mode:Power point configuration feature" XE "Power point in Extend mode:Main or secondary monitor" Problem/Question: Slide show is displayed on the main monitor only. Solution: This is a power point configuration feature. Slide show can be displayed on the main or secondary monitor as selected It can be shown in presenter view on one screen and as a slide on the other by selecting this view. Or In PowerPoint, the "Display slide show on:" menu has a bug which means that it does not work when there are gaps in the numbering of enabled displays. Users of PowerPoint 2007 can get around this by using "Show presentation on:" in the ribbon, rather than the "Set up slide show" box. Power saving modes and screen saverXE "Power saving modes and screen saver:Screen saver" XE "Power saving modes and screen saver:Flicker" XE "Power saving modes and screen saver:Flickering" XE "Power saving modes and screen saver:Decreased graphics performance" XE "Power saving modes and screen saver:3D" Problem/Question: When I exit from screen saver mode I notice strange effects on the remote display. Solution: Sometimes it is necessary to detach and reattach the PC Adapterafter exiting the screensaver. Problem/Question: When my computer entersscreen saver mode I notice some flickering and/or decreased graphics performance. Solution: That is a known issue, in case screen saver mode is using 3D figures. Change the screen saver to not include any 3D figures. Problem/Question: When I exit from screen saver mode there is no audio. Solution: You may have to restart your media player for the audio to start playing on the remote stereo speakers or home theater system. Sometimes it is even necessary to detach and reattach the PC Adapterafter exiting the screensaver. Built-in laptop screen remains BlackXE "Built-in laptop screen:Lid" XE "Built-in laptop screen:Close" XE "Built-in laptop screen:Black" XE "Built-in laptop screen:Screen" Problem/Question: After I set my laptop to when close lid, do nothing, when I close the lid and open the lid back up again the built-in screen remains black. Solution: This is a known bug, use Display Link UI or Windows Display Properties to re-enable the built-in screen. PC and device adapters are warmXE "Built-in laptop screen:Lid" XE "Built-in laptop screen:Close" XE "Built-in laptop screen:Black" XE "Built-in laptop screen:Screen" Problem/Question: Using the system, the PC and device adapters get extremely hot. Solution: This is known and normal. 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