ࡱ> ~}q` bjbjqPqP 2a::JJJJJJJ n*n*n*n*l* q+d++++,,,qqqqqqq$7shu*qJ,,,,,*qJJ++?qM.M.M.,:J+J+qM.,qM.M. kJJLp+~+ r˥n*-l4p Uq0q$m(3v-3vhLpLp3vJ`p,,M.,,,,,*q*q7.,,,q,,,,   dn*   n*^d@JJJJJJ CHAPTER 1  SEQ CHAPTER \h \r 1COMMUNICATION COMPETENCE EFFECTIVENESS Definitionhow well we have progressed toward the achievement of goals Related to speed and accuracy APPROPRIATENESS Definitioncomplying with norms, rules and expectations that accompany a given context Related to understanding others and various contexts ETHICS Honesty Respect Fairness Choice Responsibility  SEQ CHAPTER \h \r 1Discussion questionDoes competent communication ever necessitate dishonesty? When is it effective and appropriate? Note types of dishonestya matter of degree Note splitting hairsethics Does honesty supercede other four values? Does dishonesty squash ability to choose and/or learn responsibility for ones actions? CHAPTER 8 CONSENSUS (UNANIMITY RULE) DEFINITION SEQ CHAPTER \h \r 1a state of mutual agreement among members of a group where all legitimate concerns of individuals have been addressed to the satisfaction of the group PROS QUALITY DECISIONS COMMITMENT SATISFACTION OF GROUP MEMBERS CONS TIME CONSUMING DIFFICULT TENSION PRODUCING  SEQ CHAPTER \h \r 1Discussion questionsince true consensus requires agreement, commitment, and satisfaction of group members, do you think groups are likely to achieve true consensus or is this mostly an ideal? Is submitting to the groups will the same as achieving consensus (agreement)? What might help or hinder achieving consensus on a polarizing issue? How might using integrative strategies or reframing influence participation? CHAPTER 7 GROUPTHINK  SEQ CHAPTER \h \r 1DEFINITIONa mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when the members strivings for unanimity override their motivation to realistically appraise alternative courses of action PRIMARY SYMTOMS OVERESTIMATION OF GROUPS POWER AND MORALITY ILLUSION OF INVULNERABILITY UNQUESTIONED BELIEF IN THE INHERENT MORALITY OF GROUP CLOSED-MINDEDNESS RATIONALIZATIONS THAT DISCOUNT WARNINGS OR NEGATIVE INFORMATION NEGATIVE STEREOTYPED VIEWS OF THE ENEMY PRESSURES TOWARD UNIFORMITY SELF-CENSORSHIP OF CONTRADICTORY OPINION ILLUSION OF UNANIMITY DIRECT PRESSURE APPLIED TO DEVIANTS SELF-APPOINTED MINDGUARDS Discussion questionwhich ones of the following are examples of groupthink and why? Voting for the party candidate because he/she is the party candidate? Agreeing to play beer pong with minors in your dorm room? Is a justification for bad behavior a rationalization? CHAPTER 9 FORMS OF POWER TYPES DEFINITION DESCRIPTION DOMINANCE POWER OVER ACTIVE PREVENTION POWER FROM REACTIVE EMPOWERMENT POWER TO PROACTIVE RESISTANCE STRATEGIEScovert form of communicating noncompliance (duplicitous and manipulative) STRATEGIC STUPIDITYsmart people acting dumb on purpose LOSS OF MOTOR FUNCTIONsudden attack of the clumsies MISUNDERSTANDING MIRAGEillusory mistakes SELECTIVE AMNESIAforgetting only the distasteful TACTICAL TARDINESSlate for reasons within ones control PURPOSEFUL PROCRASTINATIONpromising to do that which one has no intention of completing soon DEFIANCE STRATEGIES SEQ CHAPTER \h \r 1Unmitigated, audacious rebellion against attempts to induce compliance REMAIN CONSISTENT THROUGHOUT DISCUSSION REMAIN CONSISTENT UNTIL GROUP IS ABOUT FED UP, THEN INDICATE WILLINGNESS TO COMPROMISE Discussion question SEQ CHAPTER \h \r 1Weve discussed many instances in class about the power of onethat one person can effect the entire system. Do you feel that a single group member is more influential when utilizing resistance strategies or defiance strategies? CHAPTER 10 COMMUNICATION STYLES OF CONFLICT MANAGEMENT STYLE GROUP NAME COLLABORATING _____________________________ (problem solving) ACCOMMODATING _____________________________ (yielding) COMPROMISING _____________________________ AVOIDING _____________________________ (withdrawing) COMPETING _____________________________ (power forcing) POSITIONSthe concrete things one party wants. HIDDEN AGENDASpersonal goals of group members that are not revealed openly and that can interfere with group accomplishment Discussion questionsWhich CONFLICT STRATEGY did your group rep use when negotiating? What role did HIDDEN AGENDAS play in his/her negotiations? Help or hinder? CHAPTER 4 DEFENSIVE vs. SUPPORTIVE COMMUNICATION CLIMATE COMMUNICATION CLIMATEthe emotional atmosphere, the enveloping tone that is created by the way we communicate in groups. DEFENSIVE SUPPORTIVE EVALUATION DESCRIPTION CONTROL PROBLEM ORIENTATION  SEQ CHAPTER \h \r 1Addressing the content and/or relationship issue as a problem to be solved MANIPULATION ASSERTIVENESS Honest, open, and direct, but not aggressive communication INDIFFERENCE EMPATHY SUPERIORITY EQUALITY CERTAINTY PROVISIONALISM Discussion questions What is the relationship between climate and conflict style? 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