ࡱ> y ~bjbjEE *4''ah h 8t{$$$$l%Bh v}&ɟl%l%ɟɟ$$ɟ$$$}ɟ}N-$ ]i0i0`--0] |D @ތL* |||y|||ɟɟɟɟ|||||||||h q: Sprint Nextel Wireless Employee Phone Plan Offerings FAQs Please note: This edition of FAQs covers all elements of the Sprint Nextel Wireless Phone Discount offerings. The offerings are categorized into three main areas: Employee Discount Rate Plan (EDRP): The wireless plan and benefits for employees use. This is your $0 MRC plan that is used for Sprint Nextel business and personal reasons. Sprint Wireless Advantage Club (Advantage Club): The wireless plan and benefits for family and friends of Sprint Nextel employees. This is your $15 MRC plan that allows you to purchase up to 6 devices in 2006 for your friends and family to use. Sprint Employee Referral Offer (SERO): The wireless benefit and plans for referring someone to use Sprint Nextel wireless service. This is your opportunity to get great access to rate plans for your friends and family without taking on the liability of the account on yourself. These FAQs have been divided into these three main areas. This document will be updated frequently and posted on each pre-merger companies i-Connect wireless benefit sites. For pre-merger Sprint: My Career + Benefits>Employee Discounts. For pre-merger Nextel: My Life & Career>Internal Discounts. As of August 31, 2006 Employee Discount Rate Plan (EDRP)  HYPERLINK \l "Who_is_eligible" Q: Who is eligible to participate in the Employee Discount Rate Plan (EDRP), the $0 monthly recurring charge rate plan?  HYPERLINK \l "What_features_are_included" Q: What features are included in the $0 EDRP offering?  HYPERLINK \l "Can_employees_purchase" Q: Can employees purchase features not included under the EDRP?  HYPERLINK \l "Who_is_responsible" Q: Who is responsible to pay for the charges generated for services/features not covered under the $0 MRC under the EDRP?  HYPERLINK \l "How_were_the_covered_aspects" Q: How were the covered aspects of the EDRP chosen?  HYPERLINK \l "How_many_devices_can_an"Q: How many devices can an employee put on an EDRP account? Q:  HYPERLINK \l "Will_all_devices_always_be" Will all devices always be available to employees at special discounted prices?  HYPERLINK \l "How_were_premerger_Sprint_employees" Q: How were pre-merger Sprint employees converted to the EDRP from their existing employee wireless discount plan?  HYPERLINK \l "How_were_premerger_Nextel_Employees" Q: How were pre-merger Nextel employees converted to the EDRP from their existing Employee Business Phone discount plan?  HYPERLINK \l "What_happens_if_a_premerger_Nextel_emplo" Q: What happens if a pre-merger Nextel employee didnt opt-in to the EDRP?  HYPERLINK \l "How_are_premerger_Nextel_employees_who_a" Q: How are pre-merger Nextel employees who are on leave from the company expected to opt-in to the EDRP?  HYPERLINK \l "Will_a_creidt_check_be_run_on_an_employe" Q: Will a credit check be run on an employee wanting to open an EDRP account?  HYPERLINK \l "What_happens_to_my_EDRP_Account" Q: What happens to my EDRP account, phone/phone number if I leave the company?  HYPERLINK \l "What_type_of_phone_plan_will_I_be_moved" Q: What type of phone plan will I be moved to if I leave the company and am no longer eligible for the EDRP?  HYPERLINK \l "Will_the_delinquency_of_another" Q: Will the delinquency of another Sprint Nextel account in my name(i.e. EPPP or consumer account) impact my ability tohave an EDRP account?  HYPERLINK \l "Will_aircards_qualify_under_the_EDRP" Q: Will aircards qualify under the EDRP?  HYPERLINK \l "What_type_of_discount_applies_if_an_empl" Q: What type of discount applies if an employee purchases an EDRP device through Telesales?  HYPERLINK \l "What_type_of_discount_applies_Overlan_pa" Q: What type of discount applies if an employee purchases a device at the Sprint retail store on the Overland Park campus?  HYPERLINK \l "why_isnt_discount_pricing_at_retail_stor" Why isnt special employee discount pricing available at Sprint retail stores?  HYPERLINK \l "Is_the_equipment_service_and_repair_prog" Q: Is the Equipment Service & Repair Program (ESRP), Direct Protect (iDEN insurance) and Equipment Replacement Program (CDMA insurance) discounted?  HYPERLINK \l "If_i_need_a_specific_service_added_for_a" Q: If I need a specific service added for a business purpose, how do I get that added?  HYPERLINK \l "As_a_premerger_Nextel_employee_I_previou" Q: As a pre-merger Nextel employee, I previously had International Dialing or Nextel Worldwide Roaming access for cellular calls. Will I still have it? Will I be charged for International calls?  HYPERLINK \l "As_a_pregerger_Nextel_employee_can_I_sig" Q: As a pre-merger Nextel employee, can I sign up for eBill, Recurring Direct Debit, or Recurring Credit Card Payment once my account has been converted to EDRP?  HYPERLINK \l "As_a_premerger_Nextel_employee_how_can_i" Q: As a pre-merger Nextel employee, how can I request International cellular dialing capability?  HYPERLINK \l "As_a_user_of_an_IDEN_device_do_I_have_th" Q: As a user of an iDEN device, do I have the ability to call Canada and Mexico and will I be charged? Is this considered "International"?  HYPERLINK \l "As_a_user_of_an_IDEN_Device_push_to_talk" Q: As a user of an iDEN device, do I have the ability to Push-to-Talk (PTT) to Canada, Mexico, and other countries? Will I be charged?  HYPERLINK \l "When_am_i_going_to_see_my_first_bill" Q: When am I going to see my first bill?  HYPERLINK \l "As_a_new_hire_can_i_use_the_phone_number" Q: As a new hire, can I use the phone number from my consumer account (iDEN or CDMA) or the phone number from another carrier on my EDRP?  HYPERLINK \l "How_does_an_employee_purchase_a_new_CDMA" Q: How does an employee purchase a new device for EDRP status if they have never had a Sprint Nextel account?  HYPERLINK \l "If_i_already_have_an_EDRP_account" Q: If I already have an EDRP account, how do I upgrade or replace my phone?  HYPERLINK \l "As_a_premerger_Nextel_employee_migrate_m" Q: As a pre-merger Nextel employee, how can I port my EDRP phone number to a CDMA account?  HYPERLINK \l "As_a_premerger_Sprint_employee_port_my_e" Q: As a pre-merger Sprint employee, how can I port my EDRP phone number to an iDEN account?   HYPERLINK \l "If_i_have_a_phone_number_on_an_existing" Q: If I have a phone number on an existing employee account or consumer account on either platform, will I be charged an Early Termination Fee if I port that number as my EDRP phone number?  HYPERLINK \l "How_can_I_upgrade_a_blackberry" Q: How can I upgrade a BlackBerry?  HYPERLINK \l "As_a_premerger_employee_who_was_gifted" Q: As a pre-merger Nextel employee who was gifted my iDEN phone and BlackBerry device with the conversion, can I move either of the devices to the CDMA platform and keep the $0 EDRP plan on both devices?   HYPERLINK \l "I_currently_have_a_phone_on_the_EDRP_can" Q: I currently have a phone on the EDRP. Can I purchase a new BlackBerry and have that added to my EDRP plan along with my existing phone?  HYPERLINK \l "As_a_premerger_Nextel_employee_what_happ" Q: As a pre-merger Nextel employee, what happens if I have any issues with, or damage to, my handset or BlackBerry unit?   HYPERLINK \l "What_do_I_do_if_my_EDRP" Q: What do I do if my EDRP phone breaks?  HYPERLINK \l "What_do_I_do_if_I_have_questions" Q: What do I do if I have questions about my EDRP bill?  HYPERLINK \l "Where_do_I_call_if_I_want_to_ma" Q: Where do I call if I want to make changes to my EDRP account?  HYPERLINK \l "Where_can_i_get_more_information_on_all" Q: Where can I get more information on all other aspects of the EDRP?   HYPERLINK \l "Where_do_i_send_questionsl" Q: Where do I send questions regarding the EDRP?  Sprint Wireless Advantage Club FAQs  HYPERLINK \l "What_is_the_Sprint_wireless_advantage_cl" Q: What is the Sprint Wireless Advantage Club?   HYPERLINK \l "When_does_the_Sprint_Wireless_Advantage_" Q: When does the Sprint Wireless Advantage Club go into effect?  HYPERLINK \l "What_are_the_elements_of_the_Sprint_wire" Q: What are the elements of the Sprint Wireless Advantage Club?  HYPERLINK \l "Will_I_have_to_agree_on_two_year" Q: Will I have to agree to a 2-year contract for my Advantage Club account?  HYPERLINK \l "Will_a_credit_check_be_run_" Will a credit check be run on an employee wanting to open an Advantage Club account?  HYPERLINK \l "How_do_i_purchase_wireless_advantage_clu" Q: How do I purchase a Wireless Advantage Club device?   HYPERLINK \l "Will_devices_always_on_Wireless_Advant_" Will all devices always be available to employees at special discounted prices on the Sprint Wireless Advantage Club?  HYPERLINK \l "Who_is_responsible_for_the_account" Q: Who is responsible for the account, the Sprint employee or the end-user?   HYPERLINK \l "What_shared_rights_do_account_administra" Q: What shared rights do account administrators have?  HYPERLINK \l "How_many_devices_will_Sprint_Nextel_empl" Q: How many lines/devices will Sprint Nextel employees be able to sign-up under the Wireless Advantage Club?  HYPERLINK \l "Whats_the_definition_of_devices_that_ava" Q: Whats the definition of devices that are available for purchase under the Wireless Advantage Club?  HYPERLINK \l "What_is_the_price_and_service_use_charge" Q: What is the price and service use charge for the Sprint Mobile Broadband Card available for purchase through Wireless Advantage Club?  HYPERLINK \l "Will_premerger_Sprint_employee_be_able_t" Q: Will pre-merger Sprint employees be able to convert their current 25 percent sub-accounts to the Wireless Advantage Club?  HYPERLINK \l "Can_I_convert_a_general_consumer_account" Q: Can I convert a general consumer account that is NOT in my name to the Wireless Advantage Club?  HYPERLINK \l "Can_I_purchase_Wireless_Adv" Q: Can I purchase Wireless Advantage Club devices in company-owned retail stores?  HYPERLINK \l "Will_grandfather_EPPP_account_owners_con" Q: Will grandfathered EPPP account owners continue to receive a bill even if they have accounts with the Wireless Advantage Club?  HYPERLINK \l "Can_the_monthly_invoice_from_an_advantag" Q: Can the monthly invoice from an Advantage Club device account be mailed directly to the person who will be signed up on that account?  HYPERLINK \l "Who_is_notified_of_late_payments" Q: Who is notified of late payments?  HYPERLINK \l "Can_i_get_a_discounted_phone_through_thi" Q: Can I get a discounted phone through this program and offer it to another Sprint Nextel Customer?  HYPERLINK \l "If_i_sign_up_for_the_advantage_club_onli" Q: If I sign up for the Advantage Club online, how do I swap my rate plan in the future?  HYPERLINK \l "If_i_signe_for_the_advantage_upgrade_my_" Q: If I sign up for the Advantage Club online, how do I upgrade my phone in the future?  HYPERLINK \l "If_i_sign_up_for_the_advantage_replace_m" Q: If I sign up for the Advantage Club online, how do I replace my phone in the future in case it is lost or damaged?  HYPERLINK \l "Can_i_get_a_discounted_and_offer_to_SERO" Q: Can I get a discounted phone through this program and offer it to a SERO or pre-merger Nextel EPC customer?  HYPERLINK \l "Can_i_offer_advantage_club_15_500" Q: Can I offer Advantage Club $15/500 minute rate plan to my current pre-merger Nextel employee accounts (EPPP)?  HYPERLINK \l "Can_i_add_new_subscribers_to_my_grandfat" Q: Can I add new subscribers to my grandfathered pre-merger Nextel employee (EPPP) accounts?  HYPERLINK \l "How_can_i_upgrade_a_premerger_EPPP" Q: How can I upgrade my pre-merger EPPP subscribers once the former EPPP Web site is deactivated?  HYPERLINK \l "Some_of_my_former_EPPP_subscribers" Q: Some of my former EPPP subscribers with iDEN handsets want to switch to a CDMA handset. How and when can I do this?  HYPERLINK \l "How_many_devices_will_a_premerger_Nextel" Q: How many devices will a pre-merger Nextel employee be able to sign-up under the Wireless Advantage Club if theyve already reached their annual allotment of four under the former EPPP? HYPERLINK \l "Where_is_more_information_available"Q: Where is more information available on the Sprint Wireless Advantage Club?  HYPERLINK \l "Where_do_I_send_Wireless_Advantage" Q: Where do I send questions regarding the Sprint Wireless Advantage Club?  Sprint Employee Referral Offer (SERO)  HYPERLINK \l "What_are_the_benefits_of_the_Sprint" Q: What are the benefits of the Sprint Employee Referral Offer?  HYPERLINK \l "How_does_the_plan_work" Q: How does the plan work?  HYPERLINK \l "How_do_i_send_my_friends_and_family" Q: How do I send my friends and family information on this program?  HYPERLINK \l "The_people_im_thinking_of_extnded" Q: The people Im thinking of extending the SERO offer to already have Sprint service. How can they get this discount?  HYPERLINK \l "Does_the_Sprint_employee_referral_offer" Q: Does the Sprint Employee Referral Offer allow additional lines or sharing of minutes?  HYPERLINK \l "Once_a_SERO_account_is" Q: Once a SERO account is established, can additional subscribers be added?  HYPERLINK \l "Can_customers_port_their_numbers" Q: Can customers port their numbers to avoid receiving a new phone number when signing onto the plan?  HYPERLINK \l "Do_i_have_to_provide_any_information" Q: Do I have to provide any information to a person Im referring to the SERO program?  HYPERLINK \l "Does_the_30_MRC_increase" Q: Does the $30 MRC increase after a certain number of months?  HYPERLINK \l "Why_is_the_SERO_plan_available" Q: Why is the SERO plan available only in select markets?  HYPERLINK \l "Is_Powervision_available_on_the_SERO_pla" Q: Is PowerVision available on the SERO plan?  HYPERLINK \l "What_are_adjustable_anytime_minutes" Q: What are adjustable anytime minutes?  HYPERLINK \l "What_time_do_nights_start" Q: What time do night-time minutes start?  HYPERLINK \l "Do_minutes_on_a_SERO_plan_roll_over" Q: Do minutes on a SERO plan roll over?  HYPERLINK \l "Will_my_referral_automatically_qualify_f" Q: Will my referral automatically qualify for a phone because as an employee I have referred them?  HYPERLINK \l "How_many_referrals" Q: How many referrals is an employee allowed to make each year? HYPERLINK \l "Will_i_get_a_notification_each_time_a_SE"Q: Will I get a notification each time a SERO referral has a device activated?  HYPERLINK \l "Where_do_i_call_for_SERO_questions" Q: Where do I call for questions regarding the SERO? Employee Discount Rate Plan (EDRP) questions Q: Who is eligible to participate in the Employee Discount Rate Plan (EDRP), the $0 monthly recurring charge rate plan? A: All qualified Sprint Nextel employees are eligible to participate in the plan. Qualified employees are considered regular full-time and part-time employees who are regularly scheduled to work 20 hours or more per week. Contractors, Seasonal, and Affiliate employees are not eligible for the EDRP. Q: What features are included in the $0 EDRP offering? A: Sprint Nextel offers customers choice and flexibility and its the companys intent to offer those same types of features at no additional charge to employees. Elements of the plan include: Unlimited Voice Calling Unlimited Long Distance Unlimited Domestic Digital/Analog Roaming (CDMA Only) Unlimited Push to Talk (PTT/ReadyLink) Unlimited Vision or NOL (Nextel Online) services (includes Picture/Video Mail) Unlimited Web Access Unlimited Data Access Image/Audio Messages Mobile E-Mail Unlimited Text Messaging - numeric paging, two-way text & Multi-messaging service (MMS) text messaging (for applicable devices) Voicemail Voice Command (CDMA only) Caller ID Power Vision (EVDO on applicable devices) Unlimited Call Forwarding Business Connection Enterprise Edition (BCEE) or BlackBerry or GoodLink or Visto (with Director approval) No early termination fees Q: Can employees purchase features not included under the EDRP? A: Yes. You will have the option to purchase additional services. Many services are eligible for a 25 percent discount off Monthly Recurring Charges (MRCs). Please note that any Point of Sale purchases (ringers, screensavers and Directory Assistance) are not eligible for a 25 percent discount. Some of the services available for purchase are listed below with asterisks indicated for the services that are eligible for the 25 percent MRC discount: Directory Assistance Certain subscription-based premium content (SprintTV and Sprint Music Store )* Ringers, screensavers, games, music and other downloads International calling (25 percent discount is off MRC only and not the actual call charges)* Roadside Rescue (CDMA only, in selected areas)* Equipment Protection (Service & Repair) * Insurance Additional lines of service* Or any feature or service that is not included in the EDRP base offering list.  HYPERLINK \l "Back_to_how_many_devices_can_an" Back to top Q: Who is responsible to pay for the charges generated for services/features not covered under the $0 MRC under the EDRP? A: The employee is responsible for all charges that appear on the bill. The EDRP is an individual-liable plan, not a corporate-liable plan. Examples of services not covered include ring tones, downloading games, and calling Directory Assistance. Q: How were the covered aspects of the EDRP chosen? A: The fundamental design of the EDRP is to provide an employee wireless phone plan that meets the normal business needs of our employees. Secondly, we wanted to integrate features that don't require Sprint to make "use-specific" charges to an outside third party. For example, Picture Mail has limited business use but does not require a per-use fee to be paid externally so it's included as a free feature in the EDRP. Items such as ringers and music downloads, however, require additional charges to be paid outside of Sprint so they are not part of the EDRP offering. Q: How many devices can an employee put on an EDRP account? A: One device and one aircard (separate pricing please see Questions 16 and 17) can be purchased and placed on the EDRP account. The exception is those pre-merger Nextel employees who had a phone and a BlackBerry device on their former Employee Business Plan (EBP) account. Those devices were allowed to be grandfathered over to the EDRP as part of the opt-in process that took place between March April, 2006. Going forward, and as employees upgrade their devices, the expectation is they will purchase a single device that fits their needs. Q: Will all devices always be available to employees at special discounted prices? A: Generally, yes. However, there may be cases when a phone is in short supply, in which case availability to employees at discounted prices may be delayed. Q: How were pre-merger Sprint employees converted to the EDRP from their existing employee wireless discount plan? A: In February 2006, all pre-merger Sprint employees who were on the employee wireless discount plan were automatically converted to the EDRP. Q: How were pre-merger Nextel employees converted to the EDRP from their existing Employee Business Phone discount plan? A: Because the EDRP is an Individual Liable, not Corporate Liable plan, pre-merger Nextel employees on the EBP had to opt-in (agree) to be converted to the EDRP. That online opt-in process began on March 6, 2006 and ended on April 2, 2006.  HYPERLINK \l "Back_to_what_type_of_phone_plan" Back to top Q: What happens if a pre-merger Nextel employee didnt opt-in to the EDRP? A: If you didnt go through the opt-in process and were not on leave from the company, your EBP account will be suspended until you take action to create an EDRP account. This means that you will not be able to place calls from your existing phone. If and when you do choose to open an EDRP account a new phone number will be assigned. Q: How are pre-merger Nextel employees who are on leave from the company expected to opt-in to the EDRP? A: Those employees currently on leave from the company are not required to opt-in to the EDRP at this time and their current phone plan account will continue to exist. They will be asked to opt-in to the EDRP at a later date. However, if an employee on leave does have access to i-Connect during their leave, they have the option of going in and completing the opt-in process. Q: Will a credit check be run on an employee wanting to open an EDRP account? A: No. The EDRP is an automatic benefit employees receive as part of their employment with Sprint Nextel. (Note: Due to system configurations, credit is required to be checked in order for a CDMA order to be processed, however, it is not used in establishing the account.) Q: What happens to my EDRP account, phone/phone number if I leave the company? A: Since the EDRP is a Personal Liable account and you are responsible for any charges. If you leave the company, you may take your phone with you and keep your existing phone number but will not receive the discounts associated with the EDRP. Q: What type of phone plan will I be moved to if I leave the company and am no longer eligible for the EDRP? A: You will be eligible for any rate plan (based on credit check) offered by Sprint Nextel to consumers at the time you leave. Q: Will the delinquency of another Sprint Nextel account in my name(i.e. EPPP or consumer account) impact my ability tohave an EDRP account? A: Yes. Pre-merger Nextel employees will not be converted to the EDRP plan if they have another account in a delinquent status.New employees, as well as existing employees who change from one platform to another, cannot activate or migrate their EDRP account if there is another account under their name in a delinquent status.  HYPERLINK \l "Back_to_is_the_equipment_service_and_rep" Back to top Q: Will aircards qualify under the EDRP? A: Yes. Employees can receive a Sprint Mobile Broadband (EV-DO) Card (connection card) (one per employee) for by calling Telesales (888) 503-3078. In addition, the employee will have unlimited use of the aircard for just $14.99 a month. The aircard may be added to your EDRP account in addition to the one phone allowed on the EDRP. If you currently have an iDEN device on the EDRP account, you will need to open a CDMA account for the aircard. This can also be done by calling Telesales. Special discount pricing for aircard usage is only available by calling Telesales (888) 503-3078 and is not available in Sprint-owned retail stores. Q: What type of discount applies if an employee purchases an EDRP device through Telesales? A: Employee special pricing is only available through Telesales (888) 503-3078 (discounts on iDEN products will be available starting July 31, 2006). Employees will be offered Corporate Flat pricing, meaning a significant discount that is better than standard consumer prices. Telesales supports only CDMA devices until July 31, at which point it will begin supporting both CDMA and iDEN devices. Employee hotline hours of Telesales operation are 9 a.m. 10 p.m. EST (Monday Friday); 10 a.m. to 7 p.m. EST (Saturday and Sunday). Q: What type of discount applies if an employee purchases a device at the Sprint retail store on the Overland Park campus? A: No special discounts are available. Employee special pricing is available only through Telesales at (888) 503-3078 (discounts through Telesales on iDEN products will be available starting July 31, 2006). Q: Why isnt special employee discount pricing available at Sprint retail stores? A: Two reasons. First, special employee pricing is not available to the general public, so having it available in Sprint retail stores could result in an awkward experience given the open nature of the retail stores. Secondly, in order for us to be able to provide this discounted pricing to employees, we have chosen to limit its availability to one of our lowest cost channels of distribution, Telesales.  HYPERLINK \l "Back_to_as_a_user_of_iDEN_device" Back to top Q: Is the Equipment Service & Repair Program (ESRP), Direct Protect (iDEN insurance) and Equipment Replacement Program (CDMA insurance) discounted? A: Equipment Service & Repair Program (ESRP) is offered at a 25 percent discount. Direct Protect (iDEN insurance) and Equipment Replacement Program (CDMA insurance) premiums and deductibles are not discounted. Walk-in Service & Repair charges are not discounted. Q: If I need a specific service added for a business purpose, how do I get that added? A: If there are specific Service Order Codes (SOCs) that are required for business purposes, a business case must be initiated by your organizations vice president. Once approved by your vice president, one of two scenarios will occur; A $0 service SOC will be added and you will incur no charges on your invoice The charging SOC will be added and you will need to expense the charge through the normal expense reporting process. Q: As a pre-merger Nextel employee, I previously had International Dialing or Nextel Worldwide Roaming access for cellular calls. Will I still have it? Will I be charged for International calls? A: Employees who previously had International Dialing or Nextel Worldwide Roaming access will continue to have that access. Any charges incurred will be billed on your monthly invoice, and business-related calls should be expensed through the normal expense reporting process. Q: As a pre-merger Nextel employee, can I sign up for eBill, Recurring Direct Debit, or Recurring Credit Card Payment once my account has been converted to EDRP? A: Yes, all options are available. For information on all programs, visit sprint.com to sign up. Employees are not eligible for the $5 credit to sign up for eBill. To sign up or get more information for Recurring Direct Debit or Recurring Credit Card Payment, visit i-connect>My Life & Career>Internal Discounts. Q: As a pre-merger Nextel employee, how can I request International cellular dialing capability? A: Director-level approval is required for International dialing access and directors should submit their approval  HYPERLINK "mailto:EBP.Requests@sprint.com" mailto:EBP.Requests@sprint.com. Employees with International dialing access prior to EDRP conversion will continue to have their access and will receive charges for any international calls made on their monthly bill. International calls that are business-related should be expensed through the normal expense reporting process once you receive your monthly invoice.  HYPERLINK \l "Back_to_how_does_an_employee_purchase" Back to top Q: As a user of an iDEN device, do I have the ability to call Canada and Mexico and will I be charged? Is this considered "International"? A: Mexico is considered International and requires Director-level approval for International access. All employees on the EDRP plan will have access to call select countries such as Canada, Bahamas, the Dominican Republic, etc. (please check  HYPERLINK "http://www.sprint.com" www.sprint.com for a complete list). Additional toll charges apply to calls placed. Q: As a user of an iDEN device, do I have the ability to Push-to-Talk (PTT) to Canada, Mexico, and other countries? Will I be charged? A: The EDRP plan includes unlimited international PTT - this includes Canada, Mexico, Argentina, Brazil, and Peru. Users will not be charged any toll charges for international PTT. Q: When am I going to see my first bill? A: Invoices will only be mailed to employees if there are any additional charges not covered under the EDRP. The first bills, if applicable, will be mailed beginning July 2006. Q: As a new hire, can I use the phone number from my consumer account (iDEN or CDMA) or the phone number from another carrier on my EDRP? A: Yes. New employees can port phone numbers from any existing account to their new EDRP account. For employees who already have their own iDEN phone, you just need to contact Employee Care at (866) 264-1282 to have your phone activated. Employees who already have their own CDMA phone just need to contact the EAG at (866) 250-2221 to have their phone activated.  HYPERLINK \l "Back_to_as_a_premerger_Sprint_employee" Back to top Q: How does an employee purchase a new device for EDRP status if they have never had a Sprint Nextel account? A: There are two ways to purchase. Telesales (this is the preferred option to receive discounted handset pricing) Call Telesales at (888) 503-3078. Telesales supports only CDMA devices until July 31, 2006, at which point it will begin supporting both CDMA and iDEN devices. Employee hotline hours of Telesales operation are 9 a.m. 10 p.m. EST (Monday Friday); 10 a.m. to 7 p.m. EST (Saturday and Sunday). Identify yourself as a Sprint Nextel employee Purchase your device (via credit card) and expect to receive your activated device in 1-2 business days Sprint Stores Employee should submit a Web form (located on i-Connect>My Career & Benefits>Employee Discounts) Or For a CDMA device, call the Employee Accounts Group (EAG) at (866) 250-2221. For an iDEN device, call Employee Care at (866) 264-1282 Receive an account number Go to a Company-Owned Sprint retail store Identify yourself as a Sprint Nextel employee Purchase the device. At the time of purchase you will pay regular retail price and be eligible for any applicable mail-in rebates. The store representative will facilitate the activation of your handset. Note: Phones purchased from indirect sales channels (Costco, Radio Shack) cannot be added to the EDRP account. Q: If I already have an EDRP account, how do I upgrade or replace my phone? A: Employees are allowed one upgrade/replacement per year at the special discounted pricing offered only through Telesales. Simply call Telesales (888) 503-3078. Telesales supports only CDMA devices until July 31, 2006, at which point it will begin supporting both CDMA and iDEN devices. Employee hotline hours of Telesales operation are 9 a.m. 10 p.m. EST (Monday Friday); 10 a.m. to 7 p.m. EST (Saturday and Sunday).  HYPERLINK \l "Back_to_I_currently_have_a_phone" Back to top Q: As a pre-merger Nextel employee, how can I port my iDEN EDRP phone number to a CDMA account? A: To port your EDRP phone number to the CDMA platform, choose one of the three options below: Option 1 (this is the preferred option to receive discounted phone pricing): Contact Telesales at (888) 503-3078 to purchase a CDMA handset, activate an EDRP account and begin the port out process. Telesales supports only CDMA devices until July 31, 2006, at which point it will begin supporting both CDMA and iDEN devices. Employee hotline hours of Telesales operation are 9 a.m. 10 p.m. EST (Monday Friday); 10 a.m. to 7 p.m. EST (Saturday and Sunday). Option 2 (discounted phone pricing is not available): First, the employee must submit a Web form (located on i-connect>My Life & Career>Internal Discounts) or contact the Employee Accounts Group (866-250-2221) to set up the account The employee should visit a Sprint-owned retail store to purchase their new handset The employee should call the EAG to begin the port process Option 3 (discounted phone pricing is not available): Employees located in Overland Park, Ks. may visit the Sprint Campus Retail store to purchase a handset and activate an EDRP account For employees who already have their own CDMA phone, you just need to contact the EAG to begin the porting process.  HYPERLINK \l "Back_to_I_currently_have_a_phone" Back to top Q: As a pre-merger Sprint employee, how can I port my CDMA EDRP phone number to an iDEN account? A: To port your EDRP phone number to the iDEN platform, choose one of the three options below: Option 1 (This option is available starting on July 31, 2006, and is the preferred option to receive discounted phone pricing): Contact Telesales at (888) 503-3078. Telesales supports only CDMA devices until July 31, 2006 at which point it will begin supporting both CDMA and iDEN devices. Employee hotline hours of Telesales operation are 9 a.m. 10 p.m. EST (Monday Friday); 10 a.m. to 7 p.m. EST (Saturday and Sunday). Option 2 (discounted phone pricing is not available): First, the employee must submit a Web form (located on i-connect>My Career & Benefits>Employee Discounts) or contact Employee Care, (866) 264-1282, to set up the new account. Employee Care hours of operation are 8 a.m. 9 p.m. EST (Monday Friday). Closed Saturday and Sunday. The employee should visit a Sprint-owned retail store to purchase their new handset The employee should call back to Employee Care to begin the port process Option 3 (discounted phone pricing is not available): Employees located in Overland Park, Ks. may visit the Sprint Campus Retail store to purchase a handset and activate an EDRP account For employees who already have their own iDEN phone, you just need to contact Employee Care, (866) 264-1282, to begin the porting process. Q: If I have a phone number on an existing employee account or consumer account on either platform, will I be charged an Early Termination Fee if I port that number as my EDRP phone number? A: No. Early Termination Fees will not apply. Please note that only employee held accounts are eligible for port or migration to an EDRP or Wireless Advantage account. Accounts held by family members are not eligible. Q: How can I upgrade a BlackBerry? A: The normal purchasing process (via Telesales (888) 503-3078, or retail locations) should be followed. The new unit will be activated within 24-48 hours. Only exempt employees who choose to purchase a Blackberry will be allowed to link it with their Sprint Nextel e-mail.  HYPERLINK \l "Back_to_I_currently_have_a_phone" Back to top Q: As a pre-merger Nextel employee who was gifted my iDEN phone and BlackBerry device with the conversion, can I move either of the devices to the CDMA platform and keep the $0 EDRP plan on both devices? A: No. Employees are not allowed to have a $0 EDRP plan on both platforms. Employees with an iDEN phone and BlackBerry converted to the EDRP plan are allowed to continue to keep both original units on the EDRP plan as long as both original units remain on the iDEN platform. However, you are allowed to switch platforms but will only be allowed to have one device on your EDRP plan. If you upgrade one of the two devices, you will be expected to move just one device on your EDRP account. Q: I currently have a phone on the EDRP. Can I purchase a new BlackBerry and have that added to my EDRP plan along with my existing phone? A: No. New and existing employees will only be allowed to keep one unit on the EDRP plan. Employees will be allowed to upgrade from their phone to a BlackBerry, but cannot have two phones on their $0 EDRP account. Employees who opted in an iDEN phone and BlackBerry during the opt-in process beginning in March 2006 were allowed to continue to keep both original units on the EDRP plan as long as both original units remain on the iDEN platform. Q: As a pre-merger Nextel employee, what happens if I have any issues with, or damage to, my handset or BlackBerry unit? A: For employees who have a lost or stolen phone, you'll be able to purchase a new phone through a Sprint-owned retail store or by calling Telesales (888) 503-3078 between 7 a.m. and 1 a.m. EST. If you who wish to enroll in handset insurance programs such as the Sprint's ESRP (iDEN service & repair program) and/or Direct Protect (iDEN insurance) for devices placed on the EDRP account, you must contact Employee Care within 30 days of the date you received confirmation of your conversion to EDRP. Insurance programs must be placed on accounts as soon as the handset is purchased or during this 30-day window. Q: What do I do if my EDRP phone breaks? A: Visit  HYPERLINK "http://www.sprintstorelocator.com" www.sprintstorelocator.com and enter your address information under Find a Service & Repair Center to find the service and repair center closest to you. As an employee, you may take your broken phone to the nearest Service & Repair center. If you have Employee Service & Repair (ESRP) on your account, your repair is covered. If not, then you will be responsible for any fees to fix your phone.  HYPERLINK \l "Back_to_I_currently_have_a_phone" Back to top Q: What do I do if I have questions about my EDRP bill? A: For iDEN device billing questions, call Employee Care at (800) 639-6111 or 611 from your handset. Employee Care hours of operation are 8 a.m. 9 p.m. EST (Monday Friday), and closed Saturday and Sunday; for CDMA device billing questions, call Employee Accounts Group (866) 250-2221, or *2 from your handset. EAG hours of operation are 8 a.m. 11 p.m. EST (Monday Friday); 8 a.m. 10 p.m. (Saturday), and closed Sunday. Q: Where do I call if I want to make changes to my EDRP account? A: For iDEN device billing questions, call Employee Care at (800) 639-6111 or 6-1-1 from your handset. Employee Care hours of operation are 8 a.m. 9 p.m. EST (Monday Friday), closed Saturday and Sunday. For CDMA device billing questions, call Employee Accounts Group (866) 250-2221, or *2 from your handset. EAG hours of operation are 8 a.m. 11 p.m. EST (Monday Friday); 8 a.m. 10 p.m. (Saturday), and closed Sunday. . Q: Where can I get more information on all other aspects of the EDRP? A: All information is posted on i-Connect: Pre-merger Sprint: My Career + Benefits>Employee Discounts Pre-merger Nextel: My Life & Career>Internal Discounts Q: Where do I send questions regarding the EDRP? A: If you dont see your question addressed on i-Connect, you can send general messages to  HYPERLINK "mailto:EmployeeDiscountPhonePlan@sprint.com" EmployeeDiscountPhonePlan@sprint.com. Please make sure to include EDRP question in the subject line so it can be channeled appropriately. To request account changes on your EDRP, you can send a message to  HYPERLINK "mailto:EBP_Requests@nextel.com" EBP_Requests@nextel.com (iDEN phones) or call the Employee Accounts Group (EAG) for CDMA phones (866) 250-2221, or *2 from your handset. EAG hours of operation are 8 a.m. 11 p.m. EST (Monday Friday); 8 a.m. 10 p.m. EST (Saturday), and closed Sunday. Sprint Wireless Advantage Club questions Q: What is the Sprint Wireless Advantage Club? A: The Sprint Wireless Advantage Club is the new Sprint Nextel employee benefit offering for friends and family of employees to receive great products at significantly reduced rates. For pre-merger Nextel, it replaces the EPPP plan, and for pre-merger Sprint it supersedes the 25 percent discounted sub-accounts under the primary employee account. Q: When does the Sprint Wireless Advantage Club go into effect? A: The Sprint Wireless Advantage Club went into effect on Monday, July 17, 2006.  HYPERLINK \l "Back_to_what_is_the_price_for_service" Back to top Q: What are the elements of the Sprint Wireless Advantage Club? Revised as of 11/06 A: The elements of the Sprint Wireless Advantage Club include: Twelve phone/aircard activations (new activations or phone upgrades) per employee. This includes upgrading existing sub accounts on an existing EPPP account. A voice rate plan for a $15 monthly recurring charge Account is employee liable but no credit check $15 monthly plan includes; 500 anytime Domestic Voice minutes, 1,000 nights (beginning at 9 p.m.) and weekend minutes, Domestic Long Distance, Domestic Digital/Analog Roaming (CDMA only), Call Waiting, Nationwide Push-to-Talk (PTT/ReadyLink), Vision or NOL (Nextel Online) services (includes Picture/Video Mail) Unlimited Web Access Included on available phones Unlimited Data Access- Included on available phones Unlimited Image/Audio messages Included on available phones Unlimited Sprint Mobile-to-Mobile calling Unlimited Mobile e-mail Included on available phones Unlimited Text Messaging-numeric paging, two-way text & multi-messaging service (MMS) text messaging (for applicable devices), Voicemail, Voice Command (CDMA only), Caller ID, Power Vision (EVDO on applicable devices for phone use only, not as modem) No early termination fees No activation fees Will I have to agree to a 2-year contract for my Advantage Club account? A: No. No contract is required for an Advantage Club account. Will a credit check be run on an employee wanting to open an Advantage Club account? A: No. A credit check will not be run. Q: How do I purchase a Wireless Advantage Club device? A: A specially-designed Web site has been developed exclusively for employees to go to view available devices and pricing at the Corporate Flat pricing rate, which means significant discounts could apply depending on the device. To access the information go to i-Connect: For pre-merger Sprint: My Career + Benefits>Employee Discounts, the access Sprint Wireless Advantage Club - Shop Online Now! For pre-merger Nextel: My Life & Career>Internal Discounts, then access Sprint Wireless Advantage Club - Shop Online Now! Will all devices always be available to employees at special discounted prices on the Sprint Wireless Advantage Club? A: Generally, yes. However, there may be cases when a phone is in short supply, in which case availability to employees at discounted prices may be delayed.  HYPERLINK \l "Back_to_what_is_the_price_for_service" Back to top Q: Who is responsible for the account, the Sprint employee or the end-user? A: As the Sprint employee, you are always liable for the account as the account holder. While the Sprint employee is the account holder, both the employee and the end user are account administrators. Q: What shared rights do account administrators have? A: Account administrators may access, review, manage and add services to this account. You and you friend or family member are able to view invoices, call detail, and payment history; activate applications like location-based services; and view the geographic locations of handsets through location-based services as applicable. Q: How many lines/devices will Sprint Nextel employees be able to sign-up under the Wireless Advantage Club? Revised as of 11/06 A: Twelve. Under the Wireless Advantage Club, each employee is allowed to purchase a total of twelve devices and/or lines of service on the $15/500-minute rate plan. Any device purchased through the Advantage Club Web site, either for a new activation or upgrade/replacement, counts toward the twelve unit/twelve-line limit. Any existing Sprint accounts that are migrated to the Advantage Club and the $15/500-minute rate plan, regardless of the device purchase, also count toward the twelve unit/twelve-line limit. Q: Whats the definition of devices that are available for purchase under the Wireless Advantage Club? A: CDMA or iDEN phone devices, BlackBerry devices and Sprint Mobile Broadband Cards (connection cards) are considered eligible devices to purchase and place under the Wireless Advantage Club. Q: What is the price and service use charge for the Sprint Mobile Broadband Card available for purchase through Wireless Advantage Club? A: The Sprint Mobile Broadband Cards (connection cards) are eligible to purchase for $49.99 with a $29.99 unlimited monthly recurring charge (MRC) for unlimited data use.  HYPERLINK \l "Back_to_what_is_the_price_for_service" Back to top Q: Will pre-merger Sprint employees be able to convert their current 25 percent sub-accounts to the Wireless Advantage Club? Revised as of 11/06 A: Yes. Accounts currently held by the employee and receiving the 25 percent discounts will be allowed to convert to the Wireless Advantage Club. Specific details of how to convert those accounts will be communicated as the time approaches. During the migration period, you can migrate these accounts without being subject to Early Termination Fees. Any migrated lines put on the $15/500-minute plan will count toward the twelve unit/line limit. Please note that the Wireless Advantage Club account will be separate from the current 25 percent program and you will receive bills for both account types; consolidated bills are not available at this time. Q: Can I convert a general consumer account that is NOT in my name to the Wireless Advantage Club? A: No, not unless the consumers contract term is up. If the consumers contract is up, you must have the permission of the account holder to transfer liability from them to you, the employee. To convert, call the Employee Accounts Group (EAG) for CDMA devices at (866) 250-2221 or press *2 from your handset. EAG hours of operation are 8 a.m. 11 p.m. EST (Monday Friday); 8 a.m. 10 p.m. EST (Saturday), and closed Sunday. For iDEN devices, call Employee Care (800) 639-6111 or dial 611 from your handset. Employee Care hours of operation are 8 a.m. 9 p.m. EST (Monday Friday), and closed Saturday and Sunday. Should you attempt to convert a consumer account under contract, you and the consumer should be aware that the consumer will be charged an Early Termination Fee and they will not be able to keep their current mobile number. Q: Can I purchase Wireless Advantage Club devices in company-owned retail stores? A: No. Wireless Advantage Club devices can only be purchased through the specially-designed Web site. Existing 25 percent off CDMA accounts will be eligible to convert to Wireless Advantage Club from August 21 through October 30, 2006. More information on converting your account to Wireless Advantage Club will be provided in August. Q: Will grandfathered EPPP account owners continue to receive a bill even if they have accounts on the Wireless Advantage Club? A: Grandfathered EPPP accounts will not change. These accounts will become part of the new Advantage Club, and continue to receive the benefits of the $10/400-minute rate plan, even though this rate plan will no longer be available to new subscribers. Employees can choose to add new Advantage Club subscribers and when they do, they can have them added to existing accounts or set up new accounts. New subscribers will be eligible for the $15/500-minute rate plan rather than the former $10 plan.  HYPERLINK \l "Back_to_can_i_add_new_subscribers" Back to top Q: Can the monthly invoice from an Advantage Club device account be mailed directly to the person who will be signed up on that account? A: Yes. You can have the bill sent to yourself, or, if you prefer, you can have the invoice sent directly to the end user, your friend or family member on the account. However, it is important to note that the Wireless Advantage Club is an employee-liable account, meaning the responsibility for the account is that of the employee regardless of where the invoice is sent and you will receive monthly notifications that the bills are available for review. Q: Who is notified of late payments? A: Both employees and their end users will be sent regular notices if and when their Advantage Club accounts become delinquent. However, employees are ultimately liable for the account. Should these accounts remain delinquent, employees can and will be sent to 3rd party collections agencies, possibly resulting in a negative impact to the employees credit. Q: Can I get a discounted phone through this program and offer it to another Sprint Nextel Customer? A: No. The discounted phones through the Sprint Wireless Advantage Club program are only available for Advantage Club customers. Q: If I sign up for the Advantage Club online, how do I swap my rate plan in the future? A: New Advantage Club accounts are eligible to swap their rate plan to a more appropriate plan by calling Employee Care for iDEN at (800) 639-6111 or 611 from your handset. Employee Care hours of operation are 8 a.m. 9 p.m. EST (Monday Friday), and closed Saturday and Sunday. For CDMA, call EAG (866) 250-2221 or *2 from your handset. EAG hours of operation are 8 a.m. 11 p.m., EST (Monday Friday); 8 a.m. 10 p.m. (Saturday), and closed Sundays. Q: If I sign up for the Advantage Club online, how do I upgrade my phone in the future? Revised as of 11/06 A: To purchase an upgrade for an existing Advantage Club account, you may purchase the phone through the Advantage Club site. You will receive an activated unit. You may only purchase an upgrade through the Advantage Club site for it to be eligible for this program. Any upgrades will count toward your limit of twelve devices. Q: If I sign up for the Advantage Club online, how do I replace my phone in the future in case it is lost or damaged? Revised as of 11/06 A: To purchase a replacement phone for an existing Advantage Club account, you may purchase the phone through the Advantage Club site. You will receive an activated unit. You may only purchase a replacement phone through the Advantage Club site for it to be eligible for this program. Any replacement phones will count toward your limit of twelve devices.  HYPERLINK \l "Back_to_can_i_add_new_subscribers" Back to top Q: Can I get a discounted phone through this program and offer it to a SERO or pre-merger Nextel EPC customer? A: No. The discounted phones through the Sprint Wireless Advantage Club program are only available for Advantage Club customers. However, new customers can be activated through the SERO program with discounted pricing through  HYPERLINK "http://www.sprint.com/sero" www.sprint.com/sero Q: Can I offer the Advantage Club $15/500-minute rate plan to my current pre-merger Nextel employee accounts (EPPP)? A: Yes. All EPPP accounts on the $10 EPPP rate plan will be grandfathered and continue to receive their current monthly rate. You may choose to swap these subscribers to the new $15/500 plan by calling Employee Care (800) 639-6111. However, once a subscriber has been moved off of the $10 plan, they cannot be moved back. Q: Can I add new subscribers to my grandfathered pre-merger Nextel employee (EPPP) accounts? A: Yes. However, new subscribers will not be eligible for the $10 option. You may choose the new $15/500-minute rate plan, or any other available consumer plan, for all new subscribers. You may add new subscribers under the new Advantage Club program to accounts previously established as part of the EPPP program. A new account will not need to be created if you add an iDEN phone to the account. If you want to add a CDMA device under the Wireless Advantage program, you will need to set up a separate account for the CDMA device(s). Q: How can I upgrade my pre-merger EPPP subscribers once the former EPPP Web site is deactivated? Revised as of 11/06 A: Former EPPP accounts will automatically be part of the new Advantage Club program. Therefore, the employee may use the Advantage Club online store to shop for a device upgrade for existing EPPP accounts. Any upgrades will count toward your limit of twelve devices. Q: Some of my former EPPP subscribers with iDEN handsets want to switch to a CDMA handset. How and when can I do this? Revised as of 11/06 A: You can do this at any time by placing an order on the Advantage Club online store by selecting a new phone and a new plan. Note this will count toward your limit of twelve devices. Also note that the $10/400 minute plan will not be an option. You will need to complete the WLNP porting information to make sure your subscriber keeps their old number. You will have a new CDMA account set up in your name for this subscriber. The WLNP porting process automatically closes the old iDEN account.  HYPERLINK \l "Back_to_can_i_add_new_subscribers" Back to top Q: How many devices will a pre-merger Nextel employee be able to sign-up under the Wireless Advantage Club if theyve already reached their annual allotment of four under the former EPPP? Revised as of 11/06 A: Twelve. Under the Wireless Advantage Club, each employee may purchase twelve devices (phones/mobile broadband cards). Devices purchased under former programs do not count toward the new Advantage Club limit. Q: Where is more information available on the Sprint Wireless Advantage Club? A: Through i-Connect at: Pre-merger Sprint: My Career + Benefits>Employee Discounts, then access Sprint Wireless Advantage Club Pre-merger Nextel: My Life & Career>Internal Discounts, then access Sprint Wireless Advantage Club Q: Where do I send questions regarding the Sprint Wireless Advantage Club? A: If you dont see your question addressed on i-Connect, you can send general questions to  HYPERLINK "mailto:EmployeeDiscountPhonePlan@sprint.com" EmployeeDiscountPhonePlan@sprint.com. Please make sure to include Wireless Advantage question in the subject line so it can be channeled appropriately. To request account changes on your Wireless Advantage plan, send a message to  HYPERLINK "mailto:Phone_Registration@nextel.com" Phone_Registration@nextel.com (iDEN phones) or call the Employee Accounts Group (EAG) (CDMA phones) at (866) 250-2221 or *2 from your handset. EAG hours of operation are 8 a.m. 11 p.m. EST (Monday Friday); 8 a.m. 10 p.m. (Saturday), and closed Sundays.  HYPERLINK \l "Back_to_will_i_get_notification_each" Back to top Sprint Employee Referral Offer (SERO) questions Q: What are the benefits of the Sprint Employee Referral Offer? A: SERO offers three special plans to choose from (plus any other consumer plan): $30/month - 500 Fair & Flexible minutes $49.99/month 1250 Fair & Flexible minutes $99.99/month 2500 Fair & Flexible minutes For those interested in CDMA service, SERO also includes: Unlimited Nights & Weekends starting at 9 p.m., unlimited Sprint Mobile to Mobile, unlimited Roaming, unlimited Vision access and Picture Mail with Video Mail. Also available: Sprint Mobile Broadband Cards at the great purchase price of $49.99 and $49.99 per month for unlimited usage. This offer may be used with any Sprint PCS Vision or Sprint Power Vision phone. If a Sprint Power Vision phone is selected, unlimited Power Vision with Picture mail will be included within the plan. A two-year contract is required. iDEN customers will receive the same offer, except enjoy Unlimited Nationwide Walkie-Talkie service and unlimited Image/Audio Messaging instead of Mobile to Mobile and Picture Mail. Q: How does the plan work? A: The plan is offered on both the CDMA and IDEN networks. The $30 plan is a bundled offer that provides voice and data services up to 60 percent off retail rate plans. All new accounts activated under the discount plan will be billed to the customer, not the employee. Q: How do I send my friends and family information on this program? A: SERO referral page has been created to enable employees to send a group e-mail to a list of people they want to refer to the program. This can be done by going to: Pre-merger Sprint  HYPERLINK "http://sprint.p.delivery.net/m/p/nxt/epc/referral.asp?company=sprint" http://sprint.p.delivery.net/m/p/nxt/epc/referral.asp?company=sprint Pre-merger Nextel  HYPERLINK "http://sprint.p.delivery.net/m/p/nxt/epc/main.asp" http://sprint.p.delivery.net/m/p/nxt/epc/main.asp  HYPERLINK \l "Back_to_will_i_get_notification_each" Back to top Q: The people Im thinking of extending the SERO offer to already have Sprint service. How can they get this discount? A: The Sprint Employee Referral Offer is for new customers. The offer allows employees to actively promote Sprint products and services to their families and friends by allowing them to sign-up for a new line of service at an exclusive rate. Pre-merger Sprint employees, who are currently employee-liable and receive the 25 percent discount, are eligible to swap their plan to any of the SERO Plans by calling the Employee Accounts Group at (888) 876-8381. Q: Does the Sprint Employee Referral Offer allow additional lines or sharing of minutes? A: No. The SERO is designed specifically for new customers wanting to sign a single line of service. Currently, there is no capability to share minutes between two customers. Q: Once a SERO account is established, can additional subscribers be added? A: Yes. When the individual you refer opens their account, a credit check will be run that will establish the maximum number of subscribers/lines they can have on their account. Note: There is no capability to share minutes between lines on a SERO account. Q: Can customers port their numbers to avoid receiving a new phone number when signing onto the plan? A: Yes, new customers to Sprint are able to port their number from their existing carrier to Sprint when they sign onto the plan via  HYPERLINK "http://www.sprint.com/sero" http://www.sprint.com/sero. Q: Do I have to provide any information to a person Im referring to the SERO program? A: Yes. The potential customer must input your Sprint Nextel e-mail address to gain access to the SERO site on i-Connect. Q: Does the $30 MRC increase after a certain number of months? A: No, this offer enables a customer who signs onto this plan to remain at the $30 MRC for as long as they have this offer. This plan does not have a promotional discount that would increase after a set number of months. Q: Why is the SERO plan available only in select markets? A: Affiliate territories are excluded from receiving the SERO offer. If a customer tries to sign onto this plan from an Affiliate territory, the SERO Web site will provide a message to the customer telling them that they are not eligible. Qualifying SERO markets are listed on i-Connect by city, state, and ZIP code.  HYPERLINK \l "Back_to_will_i_get_notification_each" Back to top Q: Is PowerVision available on the SERO plan? A: Yes. Customers who want to subscribe to PowerVision must purchase a Sprint PowerVision phone. Q: What are adjustable anytime minutes? A: Fair & Flexible plans offer adjustable anytime minutes that prevent overages. If you go over your Anytime-minute bucket, every 50-minute increment is additional $5. The plan adjusts to your monthly needs and prevents you from paying overages. Q: What time do night-time minutes start? A: The SERO plan offers nights that start at 9 p.m. Buy-ups to 7 p.m. and 6 p.m. are available on the SERO site. Q: Do minutes on a SERO plan roll over? A: No. The SERO plan features the Fair & Flexible plan structure and does not allow minutes to rollover. Q: Will my referral automatically qualify for a phone because as an employee I have referred them? A: No. The SERO plan requires a credit check on each customer that activates a handset. Each online order will receive an e-mail confirmation once the credit check is performed and the order has been processed. Q: How many referrals is an employee allowed to make each year? A: Five. Once you have reached your five referral limit for the year, you will be advised you have reached your limit. Q: Will I get a notification each time a SERO referral has a device activated? A: No. The referring employee will only receive an e-mail once the five referral limit is reached within a calendar year. Q: Where do I call with questions regarding the SERO? 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