ࡱ> {}zY FBbjbjWW ===(6]  8 , +;"  (444:::::::$M<A>; ;44 4 4: :. %nH4t  :4 tXB>H `P:Windows NT Emergency Repair Procedure for the Profile XP Please read the following: This is a destructive process to all configuration and software that you have installed and should be done only as a last resort to repair the operating system. Before You Begin You will need the following: The Operating System Emergency Repair Procedure A copy of Windows NT4.0 on CD-ROM Properly CURRENT Emergency Repair Disk for your system ATI 3D RAGE Pro Turbo Video Driver Content Share CD-ROM Profile XP Software CD-ROM You may also need any other software such as: NetCentral Enterprise Time Delay 3rd party software Profile XP Operating System Emergency Repair Procedure Part 1: Emergency Repair Overview Part 2: Emergency Repair Process Part 3: Install Service Pack 3 and the Y2K Fix Part 4: Install and or Configure the Video Driver Part 5: Install Internet Explorer 5.01 Part 6: Load Profile XP Software Part 7: Profile XP Manuals Part 8: NetCentral Enterprise Part 1: Emergency Repair Overview. Windows NT 4.0 Repair: This procedure repairs system and or registry files. It will also blow away any files or programs not on the original Windows NT CD-ROM. This means the Service Pack, Y2K and any software that has been installed into the C:\winnt directory and folders. The process uses a setup.log and C:\repair to compare the current operating system to the original installation. Any files that are not listed or have a different date are considered to be corrupt and will be replaced. If you repair only the registry hives then no harm no foul. The damage is done when the system files are repaired. WARNING: The repair process will repair the system and configuration to the point of the last update to the Emergency Repair Disk! Service Pack 3 and Y2K Fix: The service pack and y2kfix programs must be reloaded if you have repaired the system files. Video Driver Installation: The video driver is installed after the service pack has been reinstalled because it will be corrupted by the service pack installation if the repair all option is selected. One of three conditions will exist after the Service Pack is installed: the driver will return OK, the display driver can be reconfigured in which case you just reset it; or the driver is corrupted and requires reinstallation and configuration. Internet Explorer 5.01: Ie5 will most likely be corrupted also by the Service Pack installation. Simply reinstall it and that will resolve any problems with ContentShare or NetCentral operation. Profile XP Software: The kipmdrv.sys file should still be installed properly so you only require one load of the Profile XP software. Should you encounter a failed load due to an Open Service Error, check to ensure that SNMP Trap Service is stopped and reinstall the Profile software. NetCentral Enterprise: If you are running NetCentral Enterprise on the Profile XP you will need to reinstall it since any time you load Profile XP software you will install NetCentral Light. Part 2: Emergency Repair Process. Modify the system BIOS to use the CD-ROM as the first boot device. Power on the Profile XP On the first monitor screen press the F2 key to enter setup Use the right arrow key to move to the boot menu Use the down arrow key to select the Third Boot Device (ATAPI ROM Drive) Press the plus key on the numeric keypad two times to move the CD-ROM drive to the top of the boot list (First Boot Device) Put the Window NT 4.0 CD-ROM into the CD-ROM drive Press the F10 key to save and exit Make sure that Yes is highlighted in the save configuration and exit now window Press the Enter key When asked if you want to learn more, setup, repair or quit, type r to perform the Emergency Repair The following menu will appear [X] Inspect registry files [X] Inspect startup environment [X] Verify Windows NT system files [X] Inspect boot sector Continue (perform selected tasks) Leave all choices selected and then highlight Continue (using the arrow keys) and then press Enter. The IDE CD-ROM (ATAPI 1.2)/PCI IDE Controller will be recognized Press Enter to continue A window will now appear that discusses DOS file systems and the disk size. Press Enter Press Enter if you want to use the Emergency Repair Disk (ERD) or ESC to use c:\winnt\repair Note: If you select to use the hard disk, the program will report that it has been found or not. If not, then you must use the ERD. The hard disk will be examined for corruption Now the registry repair choices will appear if you left Inspect registry files selected (in step 3 above). [X] SYSTEM (System Configuration) [X] SOFTWARE (Software Information) [X] DEFAULT (Default User Profile) [X] NTUSER.DAT (New User Profile) [X] SECURITY (Security Policy and SAM (User Accounts Database) Continue (perform selected tasks) Select the keys you wish to restore by entering X between brackets (using the Arrow and Enter keys) When you have selected your tests, highlight Continue using the arrow keys Press Enter to Continue As soon as the Emergency Repair Process identifies a missing, corrupt or not an original file it will notify you. Type a to select Repair this and all others When the process finishes it will notify you Remove the CD-ROM and any floppy disk Press Enter to restart the computer Modify the BIOS to use the Hard Disk drive (HDD) as the boot drive. On the first screen hit the F2 key to enter setup Use the right arrow key to move to the boot menu Use the down arrow key to select the First Boot Device (ATAPI CD-ROM Drive) Press the minus key on the numeric keypad two times to move the CD-ROM drive to the Third Boot Device position in the boot list Press the F10 key to save and exit BIOS Make sure that Yes is highlighted in the save and exit window Press the Enter key to restart you computer Logon as the administrator Part 3: Install the Service Pack and Y2K Fix During the installation procedure you will install the programs and also copy the Service Pack and Y2K Fixes onto the C: drive for future use if necessary. Insert the Profile XP software CD into the drive Left mouse click Cancel in the CD Launcher window Right mouse click the Start button Left mouse click Explore Left mouse click C:\i386 Note: If you do not have an i386 directory on the C: drive then you will need to copy the file from a CD-ROM of Windows NT 4.0 onto the drive for use in the future. The i386 directory is used for services and protocols during installation of networks and is useful to have available. In the File menu select New then Folder Change the name of the folder from New Folder to nt40 Locate and double left mouse click Profile_xp_softw(F:) Double left mouse click nt40spc folder Right mouse click the folder titled full to bring up a menu Left mouse click copy Right mouse click C:\i386\nt40 to bring up a menu Left mouse click Paste Close the Explorer window Left mouse click the Start button Left mouse click Run In the Run window enter the path c:\i386\nt40\full\update Left mouse click OK Left mouse click Next in the Welcome window Left mouse click Yes to Software License Agreement Left mouse click Next to install the Service Pack Left mouse click Next to Yes, I want to create an Uninstall Directory Note: If you get a window about a previous uninstall directory, left mouse click Yes to overwrite files. Left mouse click Finish to Install the Service Pack on your computer Note: If a window indicates newer files exist left mouse click no to all on overwrite to keep the newer files. Left mouse click OK to Windows NT Service Pack Setup window Note: The system will automatically reboot itself at this time. Login as the administrator Close any windows that are open Copy and Install the Y2K fix. Right mouse click the Start button Left mouse click Explore Locate and double left mouse click Profile_xp_softw(F:) Right mouse click the nt40sp3y2k folder to bring up a menu Left mouse click copy Right mouse click C:\i386\nt40 folder to bring up a menu Left mouse click Paste Close the Explorer window Left mouse click the Start button Left mouse click Run In the Run window enter the path c:\i386\nt40\nt40sp3y2k\y2kfixi Left mouse click OK Remove the CD-ROM Left mouse click OK to Windows NT Hot Fix Setup window Note: The system will automatically reboot itself at this time. Login as the administrator Close any windows that are open Part 4: Install and or Configure the Video Driver. You may or may not have to reinstall the video driver. If when the system reboots the display returns to SVGA mode skip Part 4 and goto Part 5: Install Internet Explorer 5.01. If not, first try to configure the display if that doesnt work, then you will need to reinstall the adapter. Driver configuration: Double click My Computer on the desktop Double click Control Panel Double click the Display icon Left mouse click the Settings tab Left mouse click OK to invalid Display Settings if a window pops up Change Desktop Area to 1024 X 768 pixels Change Refresh Frequency to 72 Hertz Left mouse click Test Left mouse click OK to Testing Mode Left mouse click Yes to see bitmap properly Left mouse click Apply Close all windows Reboot the system Driver Installation: Double click my computer on the desktop Double click Control Panel Double click the Display icon Left mouse click the Settings tab Left mouse click Display type button Left mouse click the Change button Left mouse click Have Disk Enter A:\nt40 Insert the floppy disc with the ATI video driver Left mouse click OK Locate and single Left mouse click ATI Technologies 3D RAGE PRO TURBO Left mouse click OK Left mouse click Yes to Third-Party Drivers Left mouse click OK Left mouse click Yes to successfully installed Left mouse click Close Left mouse click Close on Display Properties 10.Remove the floppy disc Left mouse click to restart your computer Login in as the administrator Close all windows Double click My Computer on the desktop Double click Control Panel Double click the Display icon Left mouse click the Settings tab Left mouse click OK to invalid Display Settings Change Desktop Area to 1024 X 768 pixels Change Refresh Frequency to 72 Hertz Left mouse click Test Left mouse click OK to Testing Mode Left mouse click Yes to see bitmap properly Left mouse click Apply Close all windows Reboot the system Part 5: Install Internet Explorer 5.01. Logon as the administrator Insert the Content Share Version 1.0 CD-ROM Left mouse click cancel to welcome window Left mouse click exit setup Right mouse click the START button Left mouse click Explore Locate and double left mouse click ContentShare(F:) Double left mouse click Ie5 Double left mouse click En Double left mouse click Ie5setup.exe Left mouse click I accept the agreement Left mouse click Next Make sure that Install Now is selected Note: After the next step watch to ensure that the program really does install!!! You want to see the progress bar work. If it says very quickly that installation is complete it lied to you! If this happens close the window and reinstall selecting reinstall all components and again watch for the progress bar, it will work the second time. Left mouse click Next to install When the installation is complete, remove the CD-ROM Left mouse click Finish to restart your computer Log in as the administrator Wait until the Windows Update window goes away then continue Close all Windows and Programs Part 6: Load the Profile XP Software. You may or may not have corrupted the Profile XP software during the previous steps. Most of the time when the software is corrupted, PDR Access Control will be missing from the services window, or will fail to start if you try to. Start > Settings > Control Panel > Services You also will probably get windows after login telling you that one or more services or devices failed to start and possibly indications that Load failed and Access Control not responding. You may also get windows when you attempt to open Profile applications that will indicate Ordinal not found, .dll file problems. NOTE: Before continuing, you must have video drives connected to the Profile XP and be properly powered up. Also, the video drives must have a valid file system. Double click My Computer Double click Control Panel Double click Services Locate and highlight SNMP Service Left mouse click the Stop button if SNMP is running Left mouse click Yes Stop any applications that are running Close all windows Insert the Profile XP System Software CD Click install ProfileXP Software Click Install Click Next Click Yes Click Next to C:\profile Note: Ensure that Profile XP System Software Installation is highlighted. Click Next Note: If you get a Doctor Watson window indicating that a file failed to copy, ignore it and continue software installation. Select No, I will restart my computer later Left mouse click Finish Remove the CD-ROM Do a Power down Restart Login as administrator Close all windows Part 7: Profile XP Manuals. Load the Profile XP Manuals and Reader if necessary. Check for the Acrobat Reader icon on the desktop, if it is there open it up. When the reader is open, open file C:\profile\documentation and select any manual to verity they are working. If all is well you can skip the following procedure and go to Part 8, but if not, then install the reader and manuals. Insert the Profile XP Software CD Left mouse click Cancel on the CD Launcher window Right mouse click the Start button Left mouse click Explore Locate and double left mouse click Profile_xp_softw(F:) Double left mouse click acrobat3 Double left mouse click ar32e301.exe Left mouse click Yes to install Adobe Acrobat Reader 3.01 Left mouse click Next to the Welcome Window Left mouse click Yes to the license agreement Left mouse click Next to the install directory Left mouse click Finish Left mouse click OK to Setup Complete Double left mouse click the release folder on the CD Use the right mouse button to click and drag the documentation folder from the CD into the C:\profile directory Select copy here If asked, left mouse click Yes to All to replace existing files Close the Explorer window Do a power down restart of the Profile Logon as the administrator Create a shortcut on the Desktop for the Acrobat Reader. Right mouse click anyplace on the green area of the Desktop Select New and then Shortcut Left mouse click Browse Double left mouse click the directory Acrobat3 Double left mouse click the folder Reader Double left mouse click AcroRD32.exe Left mouse click Next Rename the file to Acrobat Reader Left mouse click Finish Close all windows Part 8: NetCentral Enterprise. If you are using NetCentral Enterprise on the Profile XP, you will have to reload it since you now have NetCentral Light after reloading Profile XP software. Insert the NetCentral CD into the drive Simply follow the CD Launcher and installation instructions When finished, select No, I will restart my computer later Remove the CD-ROM Click Finish Note: You will need to do power down reboots of the system to install the program into the registries and load the configuration. Test the program by removing one of the power cords, or removing the fans. If the program is working properly, the tool bar and the text windows will both indicate the problem. If not, try another power down reboot, it can sometimes take as many as three power off reboots before the program functions properly. If there is still a problem, the emergency repair may have changed the SNMP Trap, Computer name and or TCP/IP configuration if you did not use an updated ERD. Network Neighborhood > properties > services > SNMP > properties > traps Verify Community name and IPs. Reboot the system and all should be well. 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