ࡱ>  0bjbj=G=G i_-_-?DD8#P()4)))'-.\/0lnnnnnn,EC/,@'-C/C/1))(111C/))l1C/l11B`HhR%0Z$fXŪ01H1H\C/C/C/1C/C/C/C/C/C/C/C/C/C/C/C/D O:     operational Policies Handbook ReVISED, september 2014 Table of Contents 1. Administrative Membership.............3 Travel Reimbursement...............7 Privacy Policy..........9 Operational Committee Structure..................................12 Records Management & Retention....................................................................................15 Media Relations & Crisis Communications......................................................................19 Program Planning Policy.....................................................................................................20 Customer Service Policy: Providing goods and services to people with disabilities..............................................................................................................................21 2. Human Resources Treatment of Members & Clients.......................................................................................24 Confidentiality......................................................................................................................25 Conflict of Interest................................................................................................................27 Volunteer Management.......................................................................................................28 Harassment............................................................................................................................30 Inclusion and Diversity........................................................................................................32 Hiring Practices.....................................................................................................................34 Conditions of Employment ................................................................................................35 Dress Code.............................................................................................................................36 Employee Attendance & Absenteeism..............................................................................37 Vacation Entitlement............................................................................................................42 Compensation Administration ..........................................................................................43 Performance Evaluation.......................................................................................................44 Substance Abuse....................................................................................................................45 Discipline & Termination of Employment.........................................................................46 Exit Interview.........................................................................................................................47 Complaints.............................................................................................................................48 Reporting Health & Safety Incidents..................................................................................49 3. Technology Computer Network Management.......................................................................................50 Use of Equipment & Technology........................................................................................52 Social Media Policy...............................................................................................................53 4. Miscellaneous Donor Policy...........................................................................................................................55 Emergency Situations POLICY AREA:AdministrationSUBJECT: MembershipPOLICY NUMBER:1.1DATE UPDATED:July 2011DATE REVISED: Nonprofit or charitable organizations or individuals with an interest in furthering Pillars objectives are welcome to apply for membership in Pillar. Routine approvals of membership are delegated to the Executive Director who will forward any exceptional applications for membership to the Board of Directors for approval. Any individual or group that registers membership after October 1 of any given year will obtain a membership that will be in force for the remainder of the current year and the succeeding year. Memberships expire when the member resigns in writing, dies, or at the end of the membership year as set by the Board in policy. The current membership period is the calendar year. Memberships are non-transferable. Members are entitled to one vote. Members who are corporations, associations or networks may identify two (2) designates only one of whom will have voting capacity. Members must have on file with Pillar a completed and approved membership form, and be paid in full for current year membership (period January 1 to December 31 annually) MEMBERSHIP TYPES 1. Individual Member Individual membership is $60.00. All individual members are voting members. The benefits of individual membership include receiving the e-newsletter and member discounts. Individual members may not post profiles or volunteer opportunities online or access online databases. 2. Organization Member Organization members must be nonprofits or registered charities. Nonprofit organizations have the following characteristics: They have their own decision making process. They exist to serve a public benefit. Profit is not distributed to members. Most depend on volunteers in some way, even if only on a Board of Directors. They are independent from public and private sectors, although some may be dependent upon those sectors for funding and service partnerships. Organization members pay a fee on a sliding scale based their operating budget, as follows: OPERATING BUDGETANNUAL FEELess than $100,000$60$100,000$249,999$120$250,000$499,999$180$500,000$999,999$240$1,000,000 or More$360 3. Sustaining Members Sustaining members are nonprofits or charities or individuals who, in addition to continuing as or becoming members, make a donation that will total $1000 (including the cost of their annual membership) in order to support the daily operations of Pillar and help sustain the valuable role Pillar plays in the community. In addition to regular member benefits, Sustaining members also receive the following key benefits: Recognition on our website Announcement of commitment in our bi-weekly member e-newsletter Ongoing recognition in our member e-newsletter Recognition in our Annual Report Signage recognition at key events, such as our Annual General Meeting and Innovation Awards "Proud sustainer" web badge for their website Bi-annual donor newsletter MEMBER BENEFITS E-newsletter Pillars e-newsletter, Getting Connected, is published bi-weekly on Mondays. We welcome your comments and contributions. Advertise at no additional cost: Fundraising events, job postings, training and information/resources specific to the work you do in the sector Deadlines are Friday at noon the week before publication. Please limit submissions to 30 words. Please send your article(s) to  HYPERLINK "mailto:mindy@pillarnonprofit.ca" Mindy. Publication is subject to space availability and timing of event. Events will only appear once. Pillar reserves the right to edit content due to space availability and relevance. Volunteers Do you need volunteers for your board of directors or committees? For help with an upcoming event? For help in providing services? To help in your office? Pillars website is a proven source for finding volunteers for our members and connecting the public to the work you do in community. Check out the opportunities on our  HYPERLINK "http://www.pillarv.com/vol?rp=sch" website For assistance or to set up a personal tutorial by phone, contact  HYPERLINK "mailto:education@pillarnonprofit.ca" Susannah We promote the listings on our website at volunteer events, presentations and fairs Professional Development Member Discount Enroll in skills and professional development programs at reduced rates. Participate in seminars, discussion forums and nonprofit leader breakfasts. Share and learn best practices for the nonprofit sector. Exciting professional development & networking opportunities are going on now. See them  HYPERLINK "http://www.pillarnonprofit.ca/news_and_events/" here Media Attention Is your organization organizing an event and you need to get the word out to the community? Pillar has a list of print, radio, event websites and television contacts. The list includes ethno-cultural print, broadcasting media and free websites for event postings. Login in as a member to access the database. Promote your fundraising event in our e-newsletter Like us on Facebook and post your fundraising event or information on our wall Post your events in our LinkedIn discussion group Pillar promotes member organizations on our website Pillar partners with  HYPERLINK "http://www.eyeoncharity.com" Eye On Charity, a online fundraising event community calendar Pillar Consulting Group Take advantage of the member discount on consulting services Contact Julie Young-Marcellin, Manager Consulting Services,  HYPERLINK "mailto:consulting@pillarnonprofit.ca" here Promote your nonprofit job opening Advertise your job posting for free in our e-newsletter Pillar maintains an email distribution list of job seekers Forward your job postings  HYPERLINK "mailto:mindy@pillarnonprofit.ca" here for inclusion in our e-newsletter and distribution to the list Resources at your disposal Pillar's knowledgeable staff can assist you with your nonprofit-related questions; our team has expertise in many areas - just ask! Pillars e-newsletter delivers important news, funding opportunities, educational opportunities and links Comprehensive databases that include media contacts, speaker & consultant lists, and local nonprofit contact information Publications relevant to the nonprofit sector can be borrowed from our Nonprofit Library Network Community Collection Toolkits and resources will enhance the effectiveness of you, your board and your organization Executive Director Performance Appraisal Templates for boards of directors to use in the evaluation of executive directors are available for our members. Please contact  HYPERLINK "mailto:mindy@pillarnonprofit.ca" Mindy or phone 519-433-7876 Governance Policies Pillar has completed a comprehensive Governance Policies Handbook for our organization. It includes policies on Board Process, Executive Limitations, and Board/Executive Director Relationship. This guide is offered to our members organizations at no cost. It is available to non-member nonprofits at a cost of $50.00. If you would like an electronic copy, please send your request to  HYPERLINK "mailto:mindy@pillarnonprofit.ca" Mindy or phone our office Building Community Be part of something bigger than yourself. Be part of our community! Check out our  HYPERLINK "http://www.pillarnonprofit.ca/who_we_are/our_members/" members Connect with local nonprofit organizations through our events Liaise with all levels of government on issues of importance to the nonprofit sector through Pillar Associate with nonprofits across Canada through Pillars memberships in the Canadian Federation of Voluntary Sector Networks and Imagine Canada Participate in focus groups, committees and surveys that address the issues affecting the nonprofit sector Recognize and share stories about the incredible work in the sector through the Pillar Community Innovation Awards Vote at general member meetings POLICY AREA:AdministrationSUBJECT: Travel ReimbursementPOLICY NUMBER:1.2DATE UPDATED:July 2011DATE REVISED: Pillar will reimburse Pillar representatives on authorized official business provided. AUTHORITY FOR TRAVEL All travel outside the city limits of London, Ontario must be authorized or approved by the Executive Director. Travel expense reports will be approved for official Pillar business only. EXPENSES Travel The method of transportation that will cause the least cost to Pillar must be used. Airfare Reimbursements are for lowest possible fare only. Unless notified otherwise, individuals are responsible for making their own travel plans. Ground Transport Only travel pertaining to Pillar business is eligible. Reimbursement of ones personal auto shall not exceed expenses that would have been incurred through the rental of a vehicle. An employee may be reimbursed up to the maximum rate per kilometre of forty-six cents ($0.46 per km) for the use of privately-owned/leased automobiles. Accommodation Accommodation costs are eligible if booking is at a hotel/motel approved by the Executive Director. Meals Reimbursement for meals not provided during the course of meetings shall align with per diem rates established by the federal government: Meal reimbursement is authorized for meals (excluding alcoholic beverages) including tips not exceeding 15% of food costs provided while the employee is on authorized travel status and conforms to the conditions, times and amounts listed below. Receipts are required. BreakfastLunchDinner$15.00$20.00$40.00 The employee must be beyond a 100-km radius of his/her residence or headquarters for meal reimbursement. When the employee is in travel status for two or more consecutive days, the distance is reduced to a 50-kilometre radius. Functions Official representatives of Pillar attending functions that have been approved by the Executive Director and have an associated admission/registration fee for the event will be reimbursed by Pillar when appropriate Miscellaneous Expenses Expenses incurred for entertainment and alcoholic beverages are not reimbursable from operating budgets while on travel status. Conference Fees and Conference Meals Expenses incurred for registration fees for conferences may be reimbursed with approval from the Executive Director. Travel Expenses of Employees Family Cost of travel for members of the employee's family is not reimbursable. In the event a member of an employee's family accompanies him/her and no evidence is furnished indicating the room rate for single occupancy, the employee will be reimbursed at no more than 2/3 of the lodging charges for double occupancy. DOCUMENTATION Receipts are required for reimbursement of all expenses with the exception of personal automobile use. Personal automobile use requires a signed and dated summary of distances travelled. Airfare reimbursement requires submission of the original airline ticket or e-ticket, and boarding passes. Expenses must be submitted monthly on a signed and dated Expense Report (found in Pillar Shared Folder/Templates/ExpenseReport.doc). While receipts provided for parking expenses are preferred, a signed and dated summary of metered parking expenses is acceptable when necessary. POLICY AREA:AdministrationSUBJECT: PrivacyPOLICY NUMBER:1.3DATE UPDATED:July 2011DATE REVISED: Pillar Nonprofit Network is committed to protecting the privacy of its clients, employees, volunteers, donors, and other individuals about or from whom we collect personal information. We value the trust of those we deal with as well as the public in general and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that they share with us. Pillar embraces the principles of the Canadian Standards Association Model Code for the Protection of Personal Information and Personal Information Protection and Electronic Documents Act (PIPEDA) to ensure that all personal information (client and employee) is properly collected, used only for the purposes for which it is collected and is disposed of in a safe and timely manner when no longer required. Employees who disclose personal information, contrary to this policy will be subject to disciplinary measures, up to and including termination of employment for cause. The Executive Director is appointed as the privacy officer and is responsible for the implementation of this policy. Any issues or questions regarding this policy should be directed to the Executive Director. During the course of our various programs and initiatives, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. DEFINING PERSONAL INFORMATION Personal information is any information that can be used to distinguish, identify, or contact a specific individual. This information can include any individuals opinions, beliefs, as well as facts about or related to the individual. Exceptions: Business contact information and certain publicly available information, such as names, addresses, telephone numbers and email addresses as published in telephone directories or on websites are not considered personal information. If an individual uses his or her home contact information as business contact information, the information is not subject to protection as personal information. PRIVACY PRACTICES Personal information as defined and gathered by Pillar is kept in confidence. Pillars employees are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained and are required to protect the confidentiality of the information. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. Pillar also takes measures to ensure the integrity of this information is maintained and to prevent it from being lost or destroyed. OPT OUT CLAUSE Pillar will offer individuals we deal with the opportunity to opt out and not have their information shared for purposes beyond those for which it was explicitly collected. WEBSITE AND ELECTRONIC CORRESPONDENCE Any information collected or used through Pillars website or via electronic correspondence requires a user to provide such information voluntarily. Upon receiving such information, this information is then treated the same as other personal information collected through other activities or methods and treated as if the individual consented to its use and collection. We use password protocols and encryption software to protect personal and other information we receive when a service, product or donation is made or requested for online. Measures are taken to routinely update our software to maximize protection of such information. Pillars website may contain links to other websites, where the policies outlined here may not be consistent with the policies of that website. Please be wary of any personal information you may disclose to the websites. RETENTION AND STORAGE OF PERSONAL CLIENT INFORMATION We retain personal information only for so long as is necessary to fulfil the purpose for which it was collected and to meet our legal and contractual obligations. If personal information is no longer required, it will be destroyed or rendered anonymous. Given the nature of our work, some information is kept for a significant period as defined by best practice and legal requirements. When information is retained, it is stored safely and securely to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. We maintain appropriate technical and organizational safeguards. Reasonable security measures are taken including password protection, secured filing cabinets, oath of confidentiality, limited access, and security systems for office and locations where information is stored. ACCURACY OF PERSONAL INFORMATION Pillar maintains procedures to ensure that the information we collect and use is accurate, up-to-date and as complete as possible. However, we rely on individuals to disclose all relevant information at the time of collection and subsequently when we request updates or changes. Individuals may, with proof of entitlement, request to access and, if applicable, request that we correct information in our possession. Any updates, changes, or deletion requests will be processed as soon as possible. DISCLOSURE OF PERSONAL INFORMATION We may be required to disclose information where required by statute. Wherever possible, personal information shared is rendered anonymous and will not include personal identifiers. Prior to the disclosure outside of the original purpose of the collection, Pillar will obtain consent from the individual. We do not sell, rent, or distribute our mailing lists. SHARING POLICY INFORMATION Pillar will make available specific information about our policies and practices relating to the management of personal information. UPDATING OF PRIVACY POLICY Pillar will regularly review our privacy practices for our various programs and initiatives and update our policy. ACCESS TO PERSONAL INFORMATION Individuals may ask whether we hold any personal information about them, ensure that it is accurate, and see that information, as stipulated by law. Individuals have the right to know: How we collected their personal information. How we are using their personal information. Employees may request to review their own file by making arrangements with the Executive Director. Employees shall provide at least 24-hours notice to the Executive Director. Employees may obtain a copy of any document in their file which they have signed previously. No material contained in an employee file may be removed from the file. The Executive Director will be present during viewing of the file. REGISTERING A COMPLAINT Individuals may register a privacy-related complaint by contacting Pillars Executive Director. The Executive Director will explain our procedure and provide information on our complaint procedure. Pillar will investigate all complaints. If an objection is justified, the Executive Director will take all appropriate steps to repair the situation, including changing our policies and practices if necessary. Personal information related to volunteers, job applicants, and employees are subject to similar protocols. For further information on privacy in regards to personal information, check the website of the Privacy Commissioner of Canada at  HYPERLINK "http://www.privcom.gc.ca" www.privcom.gc.ca. POLICY AREA:AdministrationSUBJECT: Operational Committee StructurePOLICY NUMBER:1.4DATE UPDATED:July 2011DATE REVISED: The function of operational committees is to bring the experience, relevant expertise and judgement of a group of interested and informed persons to bear on a specific area of Pillars program and services. Committees are to reflect the diversity of our membership and community. PROJECT COMMITTEES Various projects that Pillar engages in require an Advisory Committee to provide guidance and support. Therefore, project committees can be initiated on an as needed basis. Each committee will develop a terms of reference. VOLUNTEERISM CONSULTATION COMMITTEE Purpose: To oversee a consultation with the community with the following goals: A shared community vision for volunteerism is articulated and agreed-to by community stakeholders. London will have identified priority areas to help achieve a more effective volunteer community. Organizations, from all sectors, have a clearer understanding of how they can best contribute to volunteerism in London. There is greater insight into the needs of the community which will help volunteer leaders develop the right structures and tools so that the community can more easily integrate volunteer opportunities into their lives. SOCIAL ENTERPRISE ADVISORY COUNCIL Council reports to: Pillar Social Enterprise Manager Mandate: To support work of Pillar with the Social Enterprise for Sustainable Communities Project and the creation of a community-based integrated support system for social enterprise. United Way of London & Middlesex and Ivey School of Business are Steering Committee members and as such would have the overall advising role; however, participation of the advisory members is crucial to having well-rounded and integrated community participation. Responsibilities: To promote community engagement. The Advisory Council will help Pillar engage business, levels of governments, nonprofits and other community partners, providing effective collaboration. To share expertise. The Advisory Council will share their expertise and experiences in a nonprofit, business and/or social enterprise, contributing to the establishment of interventions and opportunities to stimulate and support new and existing social enterprises. To advise the SE Program Manager where necessary throughout this process. To maintain positive working relationships with Project Partners and support the work they are carrying out. To recommend tools and resources that will positively contribute to the overall success of this project. Committee Membership: Six (6) members representing key community sectors of business, financial services, municipal government, nonprofits, community economic development organizations and small business supports in London and Middlesex. At least three (3) members drawn from London and area nonprofit leaders who currently operate a social enterprise. Pillars SE Program Manager will be the chairperson. Term: Up to 3 years. Frequency of Meetings: Quarterly PILLAR COMMUNITY INNOVATION AWARDS Selections Committee 1. Committee Chairperson 1.1 A Chairperson shall be appointed to provide leadership to the committee and to be responsible for reporting to the Innovation Awards chairperson and liaising with the Pillar Nonprofit Network staff. 1.2 The incoming Chairperson shall be appointed by the outgoing chair who can then exercise the option of remain as an ex-officio member for one year. This role will support the committee and the incoming chair; however, they will refrain from having a voice during the selection process other than to offer facilitation should there be a conflict. 1.3 The Chairperson will have served on the committee for a minimum of one year before assuming the role of Chair. 1.4 The term for the Chairperson shall be a maximum of two consecutive years in the role of Chair (the maximum length a person may remain on the committee is four (4) years two (2) in the role of committee member and two as Chairperson.) 1.5 The Chairperson will respect and sign the Pillar Oath of Confidentiality regarding the selection process, finalist and award recipient information and communicate the importance of confidentiality to the committee. 1.6 The Chairperson will set a meeting with the committee to review the selection process and to set the date for the final selection meeting. 1.7 The Chairperson will ensure a fair and just process is followed and that all members of the committee have a voice when making decisions on the finalists and award recipients. 1.8 The Chairperson will make all calls to congratulate the twelve (12) finalists for each of the four (4) Innovation Award categories within 48 hours after the selections have been made and will speak to the media as required. 1.9 The Chairperson will work with the Selection Committee to formulate a quote for the media about the overall process and the selection of finalists along with four (4) written paragraphs for each category that will be printed in the evening program and used for any media. A final draft will need to be completed prior to leaving the final selection meeting. 1.10 The Chairperson will be responsible for a report on the committee and the process to include with the final report to the full committee and to the Pillar Nonprofit Network Board. 2. Committee Members 2.1 The term of committee members shall be no more than two (2) consecutive years with the potential of an additional two (2) years if assuming the chair position. 2.2 The Selections Committee should be comprised of odd number individuals (suggested five (5) including the Chairperson) with consideration from the business, nonprofit and government sectors. 2.3 The award recipients from the previous years will have an opportunity to put forth an expression of interest to join the selections committee for the following year. A candidate will be chosen by the existing selection committee and the staff of Pillar Nonprofit Network. The term for this committee member will be no more than two (2) consecutive years unless the option of being elected Chairperson is available and mutually agreeable between the committee and staff of Pillar Nonprofit Network. 2.4 Committee members will respect and sign the Pillar Oath of Confidentiality regarding the selection process, finalist and award recipient information. 2.5 Committee members will attend an initial information session to learn the details of the selection process and agree to a date and time for making the finalist and award recipient selection. 2.6 Committee members will assist the Chairperson to formulate a quote for the media about the overall process and the selection of finalists along with four (4) written paragraphs for each category to be completed prior to leaving the final selection meeting. 2.7 Members found to be in a conflict of interest (e.g., being nominated for the Award, or nominating a candidate for the Award) will refrain from participating with the selection process for that nomination. Other committees that support Pillar Community Innovation Awards include Sponsorship and Logistics. POLICY AREA:AdministrationSUBJECT: Records Management and RetentionPOLICY NUMBER:1.5DATE UPDATED:July 2011DATE REVISED: This policy exists to: To ensure protection of critical agency records To facilitate accountability for managing records To facilitate easier filing and retrieval of information To eliminate duplication of information It is the responsibility of the Board to ensure that official organization records are stored and safeguarded. Definitions Pillars records are either official or transitory. Official agency records can either be electronic or hard copy. Official Record A record is considered official if it provides important evidence of key consultations, decisions, actions or policies or practices. These records are usually required for ongoing operational, legal or audit reasons. Examples of these records are board meeting minutes, policies & procedures, budget submissions, contracts/legal agreements, financial reports and reports to any funder. Official records must be preserved. a. Vital Some official agency records are further considered vital to operations. These records are documents relating to our legal obligations, to preserve our registered charitable status or because they are required under the Business Corporations Act. b. Confidential Some agency records are also considered confidential. Examples of these are personnel files, payroll records and client records. Transitory Record A record is considered transitory if it is a draft or a duplicate copy of an official record kept for convenience. Personal messages and/or committee working documents, etc. are considered unofficial records. These are also sometimes referred to as working documents. Transitory or working records may be kept at your workstation or on your personal drive and deleted, shredded or discarded when you no longer need them. Policy & Procedure Master Inventory List The Board has developed and maintained a master inventory list of Pillar records, which is attached as Appendix A. This list captures the significant official records and details the board member responsible for ensuring the management of these records. It also outlines the minimum retention periods for these records. The master inventory list should be reviewed annually and updated by the Executive Committee of the Board. The Executive Director is responsible for ensuring that Pillar operational practices comply with this policy. Storage and Backup It is a delegated responsibility to the Executive Director to ensure offsite backup of electronic files (official and working documents). Official agency records will be stored in a fireproof, secure and locked cabinet or facility accessible by the Board. Until the organization acquires a fireproof cabinet, the current practice of maintaining official records in the Pillar office will continue as the organization seeks alternate arrangements. Destruction of Official Records In accordance with the retention period on the Master Inventory List, official records may be destroyed. This destruction should be done under the supervision of the person identified as responsible for the type of record. The only acceptable method of destroying official hard copy documents is by shredding. Electronic records stored on soft media (CDs and DVDs) will also be shredded and hard drives will be re-formatted to erase the file. The person who shreds official documents is required to complete an Affidavit of Destruction attached as Appendix B. Completed Affidavits of Destruction should be forwarded to the Executive Director for storage in the fireproof filing cabinet where they are to be stored indefinitely. 2.12 APPENDIX A Master Inventory List Organization Records  2.12 APPENDIX B Affidavit of Destruction I, _________________________________ (name), do hereby confirm that on ________________________ (date/month/year) I did destroy official Pillar Nonprofit Network records. I further confirm that I did so in accordance with authorization from Pillar. RecordMethod of Destruction SignatureDate POLICY AREA:AdministrationSUBJECT: Media Relations & Crisis CommunicationsPOLICY NUMBER:1.6DATE UPDATED:July 2011DATE REVISED: Pillar Nonprofit Network is committed to consistent messaging, conveying a positive image to the public, and being a role model to the nonprofit sector in all areas of communication. Pillar is committed to having a comprehensive plan for effective communication in the event of a crisis. Only the Executive Director and Board Chair are authorized to release information to the media and to the public. All other staff, board and committee members should be professional and helpful to the media by connecting them with the spokespeople, but will neither speak to the media, nor provide any information. The Board Chair will be the media spokesperson on issues of policy and governance. The Executive Director will be the media spokesperson for operational matters. In the absence of the Board Chair and Executive Director, a designate will be assigned as the media spokesperson. The Executive Director may designate a program coordinator/manager or other staff-person or volunteer as the media spokesperson when appropriate. All crises should be reported to the Executive Director and Board Chair immediately. It is the responsibility of the Executive Director to have a thorough and up-to-date Crisis Communications Plan available in the event of a crisis (found in Pillar Shared Folder/ Media Communications/ Crisis Communication). POLICY AREA:AdministrationSUBJECT: Program PlanningPOLICY NUMBER:1.7DATE UPDATED:July 2011DATE REVISED: All new Pillar programs, projects or services will be reviewed by the Executive Director and must support the mission, vision, values and objects of Pillar as well as the Strategic Plan of the organization. Pillar will develop programs, projects and services that are complementary but not in competition with other organizations in the community. Pillar will partner or collaborate with other organizations in the community where these relationships will further the objectives of Pillar. Each program, project or service has an appropriate project description. Approved programs, projects and services have operational guidelines where appropriate. All approved programs, projects and services are part of the budget and must have dedicated funding. All programs, projects and services are to be planned prior to implementation. POLICY AREA:Human ResourcesSUBJECT: Customer Service Policy: Providing goods and services to people with disabilitiesPOLICY NUMBER:1.8DATE UPDATED:July 2011DATE REVISED: This policy is in accordance with the Accessibility Standards for Customer Service (Ontario Regulation 429/07). Our mission The mission of Pillar Nonprofit Network is to strengthen the effectiveness of the nonprofit sector. Our commitment In fulfilling our mission, Pillar strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers. Providing goods and services to people with disabilities Pillar is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas: 3.1 Communication We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities. 3.2 Telephone services We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by e-mail, TTY, relay services if telephone communication is not suitable to their communication needs or is not available. 3.3 Assistive devices We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. We will also ensure that staff know how to use the assistive devices as they become available on our premises. 3.4 Billing We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: hard copy, large print, e-mail, etc. We will answer any questions customers may have about the content of the invoice in person, by telephone or e-mail. Use of service animals and support persons We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal. We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to visit Pillar and attend Pillars events with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. People with disabilities are welcome to bring a support person with them at no cost for the support person to attend the event. Advance notice should be given at the time of registration. If food and beverages are served at the event and included as part of the fee for attendees, a fee will be charged to cover the cost of the food and beverages for the support person. Customers will be informed of this by a notice that will be posted on Pillars website. Notice of temporary disruption Pillar will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises. Training for staff Pillar will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. This training will be provided at the orientation during the first week the individual commences duties. Training will include the following: The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard How to interact and communicate with people with various types of disabilities How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person What to do if a person with a disability is having difficulty in accessing Pillars goods and services Pillars policies, practices, and procedures relating to the customer service standard Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures Feedback process The ultimate goal of Pillar is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Feedback regarding the way Pillar provides goods and services to people with disabilities can be made by e-mail, verbally, from website. All feedback will be directed to Executive Assistant & Membership Coordinator. Customers can expect to hear back within five (5) working days. Complaints will be addressed according to complaint categories already established in our companys complaint management procedures. Modifications to this or other policies We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Pillar that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. Questions about this policy This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to, Michelle Baldwin, Executive Director of Pillar. POLICY AREA:Human ResourcesSUBJECT: Treatment of Member & ClientsPOLICY NUMBER:2.1DATE UPDATED:July 2011DATE REVISED: Staff and volunteers will strive to maintain the safety, dignity, well-being and welfare of members or clients of Pillar Nonprofit Network. Staff and volunteers will report any complaints from clients or members to the Executive Director. Staff and volunteers will not elevate their needs above the reasonable needs of members and clients. POLICY AREA:Human ResourcesSUBJECT: ConfidentialityPOLICY NUMBER:2.2DATE UPDATED:July 2011DATE REVISED: In the course of work, employees and volunteers may have access to confidential information. It is the employees and volunteers responsibility to ensure that this information is in no way revealed or divulged except to those within Pillar who require access to the information. No information regarding staff, members, volunteers, clients, or groups with whom Pillar is working is to be disclosed to anyone outside Pillar without prior written approval from the employee, the volunteer supervisor, or the individual or group member in question. Any proven contravention of confidentiality will result in disciplinary action and/or immediate termination. The Oath of Confidentiality is attached as Appendix A. Appendix A Pillar Nonprofit Network OATH OF CONFIDENTIALITY As an employee or volunteer with Pillar Nonprofit Network (Pillar), I undertake to keep in strict confidence any information acquired by me in the course of my activities for and on behalf of Pillar and any affiliated organization or group. Such information, including information concerning staff, members, volunteers, clients, and program participants shall be treated as confidential, unless such information has been expressly released for wider distribution by Pillar or the stakeholder. I will not engage in discussion of such information except on a need-to-know basis as required for the appropriate conduct of Pillar's business. I also understand that Pillar maintains strict confidentiality relating to any information pertaining to its donors and I agree to hold any donor information in the strictest of confidence. I acknowledge that I have an obligation to take all reasonable measures to ensure that such confidential information is not divulged to anyone not bound to respect this confidentiality and to ensure that such information is not used in any way, which might adversely affect the interests of Pillar, its donors, members, participants or affiliated organizations. Name (Please print)DateSignatureWitness POLICY AREA:Human ResourcesSUBJECT: Conflict of InterestPOLICY NUMBER:2.3DATE UPDATED:July 2011DATE REVISED: It is the duty of any person taking part in Pillar operations to act at all times in the best interests of Pillar. In order to maintain the high level of public support and respect that it enjoys, it is essential that Pillars affairs and business be conducted professionally, objectively and without interference or the perception of interference arising from personal interests of the individuals involved in making decisions for Pillar. This requires that Board members, volunteers and employees set aside personal self-interest and perform their duties in the transaction of Pillar affairs in a manner that promotes public confidence and trust in the integrity, objectivity and impartiality. DEFINITION OF CONFLICT OF INTEREST Staff and volunteers are considered to be in conflict of interest whenever they themselves, or members of their family, business partners or close personal associates, may personally benefit either directly or indirectly from their position with Pillar. A conflict of interest may be real, potential or perceived; the same duty to disclose applies to each. Full disclosure in itself, does not remove a conflict of interest. EXAMPLES OF CONFLICT OF INTEREST Any circumstance that may result in a personal or financial benefit to a director or his family, business associate or friend. This includes, but is not limited to, accepting any payment for services rendered to Pillar including contracted work or honoraria; accessing financial or other resources for personal use (transportation, training costs, supplies, equipment, etc); acceptance of personal gifts; purchasing decisions for personal gain. Personal interests which conflict with the interests of members or are otherwise adverse to the interests of Pillar. Seeking, accepting or receiving any personal benefit from a supplier, vendor or any individual or organization doing or seeking business with Pillar. CONSULTING Staff shall not, either during his/her employment with Pillar or for a period of 18 months thereafter, directly or indirectly in any manner including, without limitation, either individually, or in a partnership or as an employee, principal, agent or director, engage in any undertaking that is the same or substantially similar to the nonprofit consulting practice carried out by Pillar with any of its members. Staff shall not use any Pillar created consulting content for consulting services within or outside of London. Staff shall not consult with any past consulting clients of Pillar within or outside of London. Staff shall not act in a paid or unpaid consulting role in London. POLICY AREA:Human ResourcesSUBJECT: Volunteer ManagementPOLICY NUMBER:2.4DATE UPDATED:July 2011DATE REVISED: Volunteers are integral to the work of Pillar Nonprofit Network and therefore: MAINTENANCE OF RECORDS Volunteer personnel records shall be accorded the same confidentiality as staff personnel records. REPRESENTATION OF THE AGENCY Prior to any action or statement which might significantly affect or obligate Pillar Nonprofit Network, volunteers should seek prior consultation and approval from appropriate staff. These actions may include, but are not limited to, public statements to the press, coalition or lobbying efforts with other organizations, or any agreements involving contractual or other financial obligations. Volunteers are authorized to act as representatives of Pillar Nonprofit Network as specifically indicated within their job descriptions and only to the extent of such written specifications. CONFIDENTIALITY Volunteers are responsible for maintaining the confidentiality of all proprietary or privileged information to which they are exposed while serving as a volunteer. Failure to maintain confidentiality may result in termination of the volunteers relationship with the organization or other corrective action. TIMESHEETS Individual volunteers are responsible for the accurate completion and timely submission of timesheet entries. POSITION DESCRIPTIONS Volunteers will be provided with a position description outlining their duties and responsibilities of the position they are expected to fill. INTERVIEWING Prior to being assigned or appointed to a position, all volunteers will be interviewed to ascertain their suitability for an interest in that position. POLICE RECORDS CHECK As appropriate, volunteers in certain assignments may be asked to submit to a background police check. Volunteers who do not agree to the background check may be refused assignment. PLACEMENT In placing a volunteer in a position, attention shall be paid to the interests and capabilities of the volunteer and to the requirements of the volunteer position. ORIENTATION All volunteers will receive a general orientation on the nature and purpose of Pillar, an orientation on the nature and operation of the program or activity for which they are recruited, and a specific orientation on the purposes and requirements of the position which they are accepting in that effort. VOLUNTEER SUPERVISION Each volunteer who is accepted to a position with Pillar must have a clearly identified supervisor who is responsible for direct management of that volunteer. This supervisor shall be responsible for day-to-day management and guidance of the work of the volunteer, and shall be available to the volunteer for consultation and assistance. Volunteers are expected to perform their duties on a regular scheduled and timely basis. If expecting to be absent from a scheduled duty, volunteers should inform their staff supervisor as far in advance as possible so that alternative arrangements may be made. Continual absenteeism will result in a review of the volunteers work assignment or term of service. EVALUATIONS Volunteers shall receive periodic evaluations to review their work. The evaluation session is utilized to review the performance of the volunteer, to suggest any changes in work style, to seek suggestions from the volunteer on means of enhancing the volunteers relationship with the agency, to convey appreciation to the volunteer, and to ascertain the continued interest of the volunteer in serving in that position. Evaluations should include both an examination of the volunteers performance of position responsibilities and a discussion of any suggestions that the volunteer may have concerning the position or project with which the volunteer is connected. In appropriate situations, corrective action may be taken following an evaluation. Examples of corrective action include the requirement of additional training, re-assignment of a volunteer to a new position, suspension of the volunteer, or dismissal from volunteer service. References will be considered by the Executive Director after three months of volunteering. DISMISSAL OF A VOLUNTEER Volunteers who do not adhere to the rules and procedures of the agency, or who fail to satisfactorily perform their volunteer assignment, are subject to dismissal. No volunteer will be terminated until the volunteer has had an opportunity to discuss the reasons for possible dismissal with supervisory staff. Prior to dismissal of a volunteer, staff should seek the consultation and assistance of the Volunteer Manager. VOLUNTEER SUPPORT AND RECOGNITION Liability and accident insurance is not provided to volunteers engaged in agency business. Volunteers are encouraged to consult with their own insurance agents regarding the extension of their personal insurance. Volunteers will be appropriately recognized for their contributions to Pillar. POLICY AREA:Human ResourcesSUBJECT: HarassmentPOLICY NUMBER:2.5DATE UPDATED:July 2011DATE REVISED:July 2012 It is Pillars intent to provide a work environment free from all verbal, physical, mental, emotional and visual forms of harassment. All employees and volunteers are expected to be sensitive to and respectful of their co-workers, peers and others with whom they come into contact while representing Pillar. Pillar prohibits all forms of harassment, whether due to race, colour, national origin, ancestry, gender, gender identity, gender expression, sexual orientation, religion, age, disability, political ideology, or any other reason (see: Ontario Human Rights Code). DEFINITION Harassment is defined as any unwanted or unwelcome acts or behaviour that makes the individual feel disrespected or undignified. It can be in many forms, not just verbal and physical, and it can be from any level, such as between colleagues, supervisor to subordinate, subordinate to supervisor and so forth. Harassment introduces a disruptive element to the workplace which endangers the well-being and job performance of all individuals. EXAMPLES Examples of the type of conduct Pillar prohibits include: Epithets, slurs, negative stereotyping, or threatening, intimidating, or hostile acts that relate to race, colour, national origin, ancestry, sex, orientation, religion, age, disability, or political ideology. Verbal humour of a derogatory or offensive nature. Written or graphic material displayed or circulated in our workplace that denigrates or shows hostility or aversion toward an individual or group because of race, colour, national origin, ancestry, sex, orientation, religion, age, disability, or political ideology or any other reason. With respect to sexual harassment, examples of the type of conduct Pillar prohibits include: Vulgar or sexual comments, jokes, stories, and innuendo. Graphic or suggestive comments about someones body or manner of dress. Gossip or questions about someones sexual conduct or orientation. Vulgarity, inappropriate touching, and obscene or suggestive gestures Display in the workplace of sexually suggestive photographs, cartoons, graffiti, and the like. Unwelcome and repeated flirtations, requests for dates and the like. Subtle pressure for sexual activity, including unwelcome but apparently sanction-free sexual advances by a supervisor to a subordinate. Solicitation or coercion of sexual activity, dates or the like by the implied or express promise of rewards or preferential treatment. Solicitation or coercion of sexual activity, dates or the like by the implied or express threat of punishment. Sexual assault. Intimidating, hostile, derogatory, contemptuous, or otherwise offensive remarks that are directed at a person because of that person's sex, whether or not the remarks themselves are sexual in nature, where the remarks cause discomfort or humiliation and interfere with the performance of the employees duties. Retaliation against an employee for refusing sexual or social overtures, for complaining about sexual harassment, or for cooperating with the investigation of a complaint. Harassment can be difficult to define. Misconceptions abound. For this reason, Pillar strongly urges employees to use this harassment reporting policy without worrying about whether the conduct involved would be considered harassment in a legal sense. If an employee considers the conduct to be harassment, they are urged to report it. This policy is intended to assist Pillar in addressing not only harassment, but also any conduct that is offensive and inappropriate in Pillars work environment. Note: This complaint must be brought to the attention of the Executive Director by the employee or volunteer. In the event that a complaint involves the Executive Director, the complainant should immediately bring the matter to the attention of the Chair of the Board of Directors. POLICY AREA:Human ResourcesSUBJECT: Inclusion & DiversityPOLICY NUMBER:2.6DATE UPDATED:July 2011DATE REVISED:July 2012 Pillar Nonprofit Network is committed to the inclusion of all people. We celebrate the diversity of the world and are committed to including all manners of race, colour, national origin, ancestry, gender, gender identity, gender expression, sexual orientation, religion, age, or people of disability. DEFINITIONS: Inclusion: The extent to which all members of the organization and community are included in important decision-making processes and social interactions.1 Diversity: The combination of characteristics within each of us including, but not limited to, ethnicity or national origin, gender, abilities, age, physical characteristics, values, culture, sexual orientation and socio-economic status.2 Racism: Those aspects of society (attitudes, social structures and actions) that overtly and covertly attribute value and normality to historically dominant groups and that devalue, stereotype, and label racialized communities as other, different, less than, or render them invisible.3 POLICY: It is Pillar Nonprofit Networks intent to provide a work environment free from all verbal, physical and visual forms of harassment. All employees are expected to be sensitive to and respectful of their co-workers and others with whom they come into contact while representing Pillar Nonprofit Network. Pillar Nonprofit Network prohibits all forms of harassment, whether due to race, colour, national origin, ancestry, gender, gender identity, gender expression, sexual orientation, religion, age, disability, political ideology, or any other reason. Pillar Nonprofit Network values the diversity and uniqueness of its employees and is sensitive to individuals who practice other faiths or beliefs. An employee may request time off, with pay, where possible, to celebrate holidays associated with their personal faith and beliefs. Reasonable exception to the dress code will be made as appropriate to accommodate medical conditions, disabilities, religious and cultural traditions. Whenever possible Pillar Nonprofit Network shall endeavour to include all people with disability. Due to certain space constraints within the Pillar Nonprofit Network office we may need to make use of the London Public Library space for accommodation purposes. We recognize institutional and systemic barriers, racism and interlocking systems of social oppression. Pillar Nonprofit Network will work to increase equity by addressing these issues. Pillar Nonprofit Network will ensure its programs, policies and principles reflect and support the rich diversity of the community we serve. Pillar Nonprofit Network is committed to being a leader in supporting and valuing the diversity of the people, organizations and communities we service. Pillar Nonprofit Network is committed to employment diversity with respect to all aspects of employment. All decisions regarding recruitment, hiring, promotion, compensation, employee development decisions such as training, and all other terms and conditions of employment, will be made without regard to race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, developmental delay, age, ancestry, place of origin, sexual orientation, marital status, source of income or family status. Everyone at Pillar Nonprofit Network has a role to play in supporting our commitment to diversity and an equitable workplace. 1 Alison M. Konrad & Dharshi Lacey, 2007 2Canadian Council for International Co-operation, 1998 3Lopes & Thomas, Dancing on Live Embers: Challenging Racism in Organizations, 2006 POLICY AREA:Human ResourcesSUBJECT:Hiring PracticesPOLICY NUMBER:2.7DATE UPDATED:July 2011DATE REVISED: The hiring of staff at Pillar will comply with the Employment Standards Act, Pay Equity Act, Occupational Health and Safety Act, Ontario Human Rights Code, or any other governing legislation. Letter of Offer to the prospective employee is to be signed by the Executive Director. In the case of the Executive Director, the Chair of the Board of Directors shall sign the letter of offer. All staff will receive an orientation to the organization. All staff will be subject to a probationary period of three months. Pillar does not condone the hiring of relatives, whether they are relatives of Board members or employees. A relative is defined as spouse or common-law spouse, parent, grandparent, son, daughter, sister, brother, step-child, parent-in-law, son-in-law or daughter-in law. Pillar shall provide equal opportunity for employment and promotion to the best-qualified individuals in all staff positions. Discrimination because of race, ancestry, place of origin, skin colour, ethnic background, citizenship, creed, gender, sexual orientation, age, marital and family status or disability is expressly prohibited. POLICY AREA:Human ResourcesSUBJECT: Conditions of EmploymentPOLICY NUMBER:2.8DATE UPDATED:July 2011DATE REVISED: HOURS OF WORK The Executive Director shall set the regular hours of all employees. Fulltime employees are normally expected to work 37.5 hours per week. Unpaid lunch breaks are one hour in length unless determined otherwise by mutual agreement between the employee and the Executive Director. FLEXIBLE TIME In situations where work is necessary outside an employees normal working schedule, the employee is expected to work the hours to accomplish the goals of their position. In such situations, the employee shall adjust their normal work week and/or workday to meet these situations. OVERTIME Wherever possible, the practice of working overtime should be avoided. Where overtime is worked, straight time will be taken in lieu. Scheduling of lieu time is at the Executive Directors discretion and is based on timing convenient to the office operation. No more than five (5) days of overtime can be accumulated without prior authorization of the Executive Director. Days in lieu must be taken within six weeks of accumulation unless the Executive Director authorizes carry over. Except as noted below, overtime is all hours worked in excess of: 7.5 hours a day, and/or 37.5 hours a week. EMPLOYEE CLASSIFICATION Permanent Full Time a. Work week 37.5 hours Part Time a. Work week less than 20 hours per week on a permanent year round basis. b. Paid on an hourly basis for hours worked. Contract position a. Work week as defined by project needs. POLICY AREA:Human ResourcesSUBJECT: Dress CodePOLICY NUMBER:2.9DATE UPDATED:July 2011DATE REVISED: Employees are expected to dress in attire appropriate for the business at hand at all times. Maintaining a professional, business-like appearance in a manner that is presentable and appropriate is very important to the success of Pillar. Regardless of the employees interaction with clients, members, suppliers, donors, or volunteers, each employee projects the reputation of the organization. Part of this impression depends on each employees choice of dress. Pillar has chosen to offer a business casual environment for employees. Pillar has designated Fridays as casual dress, including jeans. POLICY AREA:Human ResourcesSUBJECT: Employee Attendance & AbsenteeismPOLICY NUMBER:2.10DATE UPDATED:July 2011DATE REVISED: Pillar recognizes that absences are inevitable and unavoidable but it is the responsibility of the employee to keep attendance at a maximum and absences at a minimum. It is the duty of the employee to be present at the workplace punctually and during the prescribed hours. An employee requires prior authorization for his/her absence. PERSONAL APPOINTMENTS Employees will conduct personal appointments on their own time. Employees are expected to arrange appointments as close to the beginning or the end of the working day as possible. Approval for appointments that overlap with the hours of the regular working day shall be obtained from the Executive Director in advance. CASUAL ILLNESS a. Absence is allowed for personal or family illness. b. A doctors certificate is required after three (3) days. c. An employee must notify staff of their absence, preferably within one (1) hour of the office being open. SICK LEAVE The sick leave entitlement begins on the anniversary date of each employee. Sick leave accrual is one sick day per month. Sick leave may be accrued from month to month to a maximum of 12 days. Individuals who have used all their accumulated sick leave may use a combination of vacation time and/or overtime to cover any work time shortfall. Sick days are not to be carried over to the following year. Regular full-time and regular part-time staff may also borrow up to five (5) days of sick leave not yet earned, but should employment cease before these borrowed days are paid back a deduction will be made from the employees final pay cheque in the amount of outstanding leave owed. CONSISTENT ABSENCE: ABSENCES AMOUNTING TO 12 DAYS IN THE CALENDAR YEAR If there is a pattern of consistent absences related to illness, the employee may be asked to have a medical examination by a physician appointed by the employer. REHABILITATION Employees who return to work on the advice of their physician on a part-time basis will be paid at the regular rate of pay for the hours worked. EXHAUSTION OF SICK LEAVE BENEFITS There is no employee benefits package; therefore employees are encouraged to purchase personal extended health care benefits. CONFIDENTIALITY All medical information provided to Pillar is received with the understanding that the details disclosed by the physician on behalf of the employee shall remain strictly confidential and used solely for verifying the nature and severity of the illness, and to help in the rehabilitation of the employee. RETURNING TO WORK After an extended absence, a medical certificate stating ability to return to normal duties is to be provided. COMPASSIONATE LEAVE An employee may be granted up to a maximum of five (5) consecutive working days with pay if there is a serious illness or death in the employees family. Compassionate leave may be extended when, at the discretion of the Executive Director, additional time is necessary for travel. For the purposes of this policy, an immediate family member includes spouse, common-law spouse, same sex partner, child, parent, step parent, sibling, step sibling, parent-in-law, brother-in-law or sister-in-law, grandparent, grandchild, and relatives who live with you permanently. Consideration will be given by the Executive Director to exceptional circumstances. BEREAVEMENT A further two (2) days is provided to the executor of a family members will. COURT LEAVE Occasionally, you may be legally required to attend for jury duty, or subpoenaed as a court witness. In these situations, a leave of absence with pay will be granted. If an employee requires court leave under this policy, that employee must provide his/her leader with a written request for time off as soon as possible before the start of the court leave and, when that is not possible, as soon as possible after it starts. The employee must also attach the jury duty notice, or the witness subpoena or summons, as the case may be. Employees on witness or jury duty must report to work on workdays, or parts of workdays, when they are not required to perform this duty. For greater certainty, if an employee is excused from jury or witness duty before the completion of his/her regularly scheduled work day, that employee must return to work (unless there is less than 4 hours remaining in that work day). Otherwise, the employee will be required to return to work at the start of his/her next regularly scheduled work day. PREGNANCY AND PARENTAL LEAVE Pregnancy Leave Pillar will grant unpaid pregnancy leaves in accordance with, and subject to, the pregnancy leave provisions in Ontarios Employment Standards Act. For greater certainty, this means that: In order to be eligible for pregnancy leave, a pregnant employee must have been employed by Pillar for at least 13 weeks before the childs expected date of delivery. The pregnant employee will be entitled to take an unpaid pregnancy leave from Pillar of up to 17 consecutive weeks in duration. The employee may, however, receive maternity benefits from the federal government in respect of part of this leave under the Employment Insurance Act. An employee may choose the date on which she will begin her pregnancy leave, so long as that date is no earlier than 17 weeks before her childs expected birth date (unless the child is born earlier) and no later than her childs actual birth date. However, if the duties of the employees position cannot be performed by a pregnant employee and/or if the performance of the employees work is being materially affected by her pregnancy, Pillar may request that the employee start her pregnancy leave early or transfer to another position that can reasonably be performed or require the employee to go off on paid medical leave (subject to the provisions of Ontarios Human Rights Code). The date upon which an employees pregnancy leave will begin or will end can be changed by the employee, so long as the employee provides notice of such change in accordance with the requirements of Ontarios Employment Standards Act. Generally, 2-weeks advanced written notice of any change to the start date of a pregnancy leave is required, while 4-weeks advanced written notice of any change to the end date of a pregnancy leave is required. During pregnancy leave, an employee will continue to participate in all benefit plans in which she participated prior to her pregnancy leave, unless the employee advises the Executive Director in writing that she does not want to do so. During pregnancy leave, an employee will also continue to accrue credit towards service, seniority and length of employment. Following the employees pregnancy leave, the employee will be reinstated to the position that she most recently held at Pillar before the leave began or, where that position no longer exists, to a comparable position with at least the same wages and benefits. These reinstatement obligations do not, however, apply if the employees employment is ended solely for reasons unrelated to the pregnancy leave (e.g., job performance, shortage of work, etc.) and Pillar reserves the right to advise the employee of this fact during her pregnancy leave in order to provide her with the best opportunity to find a suitable comparable position at Pillar or elsewhere. An employee will continue to accrue vacation time during her pregnancy leave. Prior to the leave commencing, the employee should discuss with the Executive Director the amount of vacation time that the employee will accrue during her leave. As an Pillar practice, the employee will be expected to use that accrued vacation immediately at the end of the pregnancy leave and prior to returning to work. Parental Leave Pillar will grant unpaid parental leaves in accordance with, and subject to, the parental leave provisions in Ontarios Employment Standards Act. For greater certainty, this means that: An employee, who has been employed by Pillar for at least thirteen weeks, will be entitled to take an unpaid parental leave from Pillar following the date on which the employees child is born or the date on which the employees child first comes into his/her custody, care and control. The employee may, however, receive parental benefits from the federal government in respect of part of this leave under the Employment Insurance Act. In addition to birth parents and adoptive parents, an individual is considered to be a parent of a child for the purpose of this policy, if he/she is in a long-lasting relationship (e.g., marriage; common law relationship; same-sex partnership) with a birth parent or adoptive parent of a child and intends to treat that child as his/her own child. For any birth mother who has taken pregnancy leave, her parental leave must begin as soon as her pregnancy leave ends (unless her child has not yet come into her custody, care and control for the first time) and may not exceed 35 weeks in duration. If the employee has not already specified the date that her parental leave will end, the employees parental leave will automatically end 35 weeks after it begins. In all other cases (i.e., birth mothers who have not taken pregnancy leave; birth fathers; adoptive parents; etc.), the employees parental leave must begin no later than 52 weeks after the date on which the child is born or first comes into the employees custody, care and control, as the case may be. That employees parental leave may not exceed 37 weeks in duration. If the employee has not already specified the date that his/her parental leave will end, the employees parental leave will automatically end 37 weeks after it begins. The date upon which an employees parental leave will begin or will end can be changed by the employee, so long as the employee provides notice of such change in accordance with the requirements of Ontarios Employment Standards Act. Generally, 2-weeks advanced written notice of any change to the start date of a parental leave is required, while 4-weeks advanced written notice of any change to the end date of a parental leave is required. During parental leave, an employee will continue to participate in all benefit plans in which he/she participated prior to the leave, unless the employee advises the Executive Director in writing that he/she does not want to do so. During parental leave, an employee will also continue to accrue credit towards service, seniority and length of employment. Following the employees parental leave, the employee will be reinstated to the position that he/she most recently held at Pillar before the leave began or, where that position no longer exists, to a comparable position with at least the same wages and benefits. These reinstatement obligations do not, however, apply if the employees employment is ended solely for reasons unrelated to the parental leave (e.g., job performance, shortage of work, etc.) and Pillar reserves the right to advise the employee of this fact during his/her parental leave in order to provide that employee with the best opportunity to find a suitable comparable position at Pillar or elsewhere. An employee will continue to accrue vacation time during a parental leave. Prior to the leave commencing, the employee should discuss with the Executive Director the amount of vacation time that the employee will accrue during the leave. As an Pillar practice, the employee will be expected to use that accrued vacation immediately at the end of the parental leave and prior to returning to work. POLICY AREA:Human ResourcesSUBJECT: Vacation EntitlementPOLICY NUMBER:2.11DATE UPDATED:July 2011DATE REVISED: VACATION Vacation entitlement for each employee shall be based on the contract agreement. Therefore, entitlement to vacation leave will be advised at the anniversary date of when an employee was first hired for the subsequent 12 month period. Employees may not draw on the next years vacation leave entitlements for additional vacation time. Employees are expected to take all of their vacation leave during the contractual year in which it is earned. All vacation leave must be approved in advance by the Executive Director. Pillar strongly believes that it is in the best interest of the employee and the organization for employees to take appropriate time off in relation to vacation leave. Therefore, it is highly recommended that all employees take at least five (5) of their accrued vacation days consecutively. STATUTORY HOLIDAYS Eleven paid statutory holidays are recognized: New Years Day Family Day Good Friday Easter Monday Victoria Day Canada Day Civic Day Labour Day Thanksgiving Day Christmas Day Boxing Day An employee may request time off, with pay, where possible, to celebrate holidays associated with their personal faith and beliefs. Notice of two (2) weeks should be given to the Executive Director. POLICY AREA:Human ResourcesSUBJECT: Compensation AdministrationPOLICY NUMBER:2.12DATE UPDATED:July 2011DATE REVISED: All employees shall be paid on the 15th and 30th of each month by cheque. Deductions will be made according to federal and/or provincial regulations. Paycheques will be distributed in confidential envelopes to employees on the payday. Pillar may adjust salaries annually based upon a written performance evaluation and budgetary considerations. Salary adjustments are for merit only and are based on performance and budgetary considerations. POLICY AREA:Human ResourcesSUBJECT: Performance EvaluationPOLICY NUMBER:2.13DATE UPDATED:July 2011DATE REVISED: A written assessment of an employees performance shall be made by the Executive Director and discussed with and signed by both the Executive Director and the employee at the end of the appropriate period. Written evaluations will take place at the conclusion of the probation period and thereafter annually, within one month of the end of the fiscal year. The performance evaluation will include a discussion of the employees annual goals, with the comments of both the Executive Director and the employee recorded. Both parties shall sign the evaluation. In the event of an unsatisfactory performance evaluation, a written re-assessment of the employees performance shall be made within three months. All performance evaluations shall be kept in a confidential personnel file by the Executive Director or designate. The employee may view his/her personnel file upon written request and in the presence of the supervisor. In addition, exit interviews will be conducted between all departing employees and the Executive Director. POLICY AREA:Human ResourcesSUBJECT: Substance UsePOLICY NUMBER:2.14DATE UPDATED:July 2011DATE REVISED: Pillar is dedicated to the goal of ensuring a safe, efficient, and drug and alcohol-free workplace. Employees are to be free of the presence of unauthorized substances at all times and capable of exercising good judgment and safe work behaviour. The manufacture, distribution, dispensing, possession, or use of unauthorized substances during working hours on Pillar premises, or while conducting Pillar activities is prohibited. The unauthorized possession of open containers of alcohol during working hours on Pillar premises, or while conducting Pillar business is prohibited. Reporting to work with the presence of unauthorized substances and/or alcohol in an employees system is prohibited. Use of alcohol for social functions or any circumstances related to organizational business may be permitted when approved by the Executive Director. Approval must be obtained to ensure the use of alcohol does not contravene the intent of this policy. Pillar recognizes its obligations under the Ontario Human Rights Code to those suffering with addiction. Any employee finding him or herself in that situation should discuss the matter confidentially with the Executive Director to determine how the employer, through appropriate referral, can assist the employee. POLICY AREA:Human ResourcesSUBJECT: Discipline & Termination of EmploymentPOLICY NUMBER:2.16DATE UPDATED:July 2011DATE REVISED: Pillar endeavours to be a responsible employer providing a positive working environment for its employees. There will be instances, however, where termination of employment becomes necessary because of organizational or financial change or individual performance issues. In all cases, employees will be given written notice of termination of employment. Termination by the employer can occur either summarily, when an employee is guilty of unacceptable conduct, or with notice. For new employees during the probationary period, either the employer or the employee may terminate employment without cause or notice if deemed necessary. SUMMARY TERMINATION In severe cases, the employee may be terminated immediately. No notice needs to be given. These instances may include theft or fraud; gross incompetence; drug or alcohol abuse; insubordination and/or conflict of interest or breach of trust. TERMINATION ON NOTICE FOR INDIVIDUAL PERFORMANCE ISSUES A standard of performance for each position is established by Pillar through the employees job description and the evaluation process. Should an employee perform below the standard set, an effort should be made to help the employee to improve performance. If no improvement is made, the employee shall be terminated. A formal, written process shall be followed. TERMINATION ON NOTICE FOR ORGANIZATIONAL OR FINANCIAL REASONS The notice should explain the reason for termination and should include: a) Last date to be worked b) Length of notice or payment in lieu of notice This notice must be delivered personally or by registered mail. Vacation entitlement must not make up part of the employee's notice. SALARY/WAGES DURING NOTICE PERIOD When working during the notice period, the employee will continue to be paid. SALARY / WAGES IN LIEU OF NOTICE Pillar may choose to have the employee leave immediately and not work the notice period. In this case the employee will be paid an amount calculated on the normal salary/wages exclusive of overtime for time in lieu of notice as follows: 1 week after 3 months 2 weeks after 1 year 3 weeks after 3 years 3 weeks plus one week for each additional year after 3 years to a maximum of 8 weeks TEMPORARY LAYOFF Where necessary, an employee may be laid off due to insufficient work load or insufficient funding. ABANDONMENT OF POSITION An employee who fails to report for duty for three (3) consecutive working days without informing the Executive Director of the reason for his/her absence will be presumed to have abandoned his/her position. An employee shall be afforded the opportunity within ten (10) working days to rebut such presumption and demonstrate that there was reasonable grounds for not informing the Executive Director. TERMINATION BY EMPLOYEE Employees are requested to indicate, in writing, their intention to resign and the date of their last workday and to provide at least two weeks notice. POLICY AREA:Human ResourcesSUBJECT: Exit InterviewPOLICY NUMBER:2.17DATE UPDATED:July 2011DATE REVISED: Exit interviews provide the organization with useful information on employee perceptions of Pillar Nonprofit Network that could be of benefit the organization and its staff, current and future. A summary of comments made during the exit interview is to be included in the employee's personnel records. POLICY AREA:Human ResourcesSUBJECT: ComplaintsPOLICY NUMBER:2.18DATE UPDATED:July 2011DATE REVISED: The Executive Director shall review all disputes related to Pillar according to Pillars operational policies. Employees have the right of appeal regarding any personnel actions involving themselves or to submit a complaint if they feel they are being treated unfairly, in violation of any applicable statute, or contrary to policy. Any dispute or complaint regarding interpretation of personnel policy, administration of the office, or any other matter is to be discussed first with the Executive Director. The Executive Director shall consider the matter and render a decision in writing within five (5) business days. If the complaint pertains to the Executive Director, the complaint should be directed to the Chair of the Board of Directors. If the matter remains unresolved, the employee concerned may refer the matter to the Board of Directors. Such an appeal must be made in writing within five (5) business days of receipt of the decision of the Executive Director at Step 1. The Board of Directors shall resolve the dispute and render its decision within five (5) business days of the submission of the issue being referred. The decision of the Board shall be given in writing, and is considered final. All individuals involved shall keep this matter confidential. POLICY AREA:Human ResourcesSUBJECT: Reporting Health & Safety Incidents POLICY NUMBER:2.19DATE UPDATED:July 2011DATE REVISED: All health and safety incidents must be reported directly to the Executive Director or designate immediately. Staff must record the facts of the incident, including all names, contact information and any injuries sustained, in an Incident Report (to be found in Pillar Files/ Templates/ IncidentReport). POLICY AREA:TechnologySUBJECT: Computer Network ManagementPOLICY NUMBER:3.1DATE UPDATED:July 2011DATE REVISED: Pillar will ensure that the integrity of the computer network is maintained through procedures documented in the areas of: Backups: Staff will ensure backup of server data. A back up hard drive will be stored off-site and alternated as per a schedule determined by the Executive Director. Orderly shutdowns: Staff will ensure that orderly shutdowns occur in the event of power loss. Maintenance, repairs and troubleshooting: All maintenance, repair and upgrading of computer systems will be made in-house when possible. In the event that repair cannot be made in-house, an approved systems company will be contacted. Security and privileges: The highest level of security will be maintained in the network while allowing staff appropriate access. Upgrades: Staff will ensure the networks technology is maintained, supported and advanced through upgrading software as available from the supplier. Training of staff: Staff will be trained to a comfortable working level. As new software is installed or new staff is hired, appropriate training will be provided. POLICY AREA:TechnologySUBJECT: Use of Equipment & TechnologyPOLICY NUMBER:3.2DATE UPDATED:July 2011DATE REVISED: INTERNET SERVICES All employees of Pillar are permitted to use Internet e-mail for appropriate Pillar-related purposes. An employee may not use their own personal Internet account for Pillar-related activities unless permission to do so has been given by the Executive Director. Furthermore, all Internet services accessed through any Pillar-funded connection must be used exclusively for Pillar-related activities. Viewing of any material using the Internet must be limited to material relating to position responsibilities. When participating in any discussion on the Internet, through e-mail, news groups, or any other service, the staff or volunteer is acting as a Pillar representative. A person is considered a representative of Pillar on the Internet whenever they identify themselves as an employee of Pillar, or if they indicate any other connection with Pillar. TELEPHONES Pillars telephones should not be used for long distance for personal reasons. OTHER EQUIPMENT All Pillar equipment (computers, photocopiers, projectors, etc.) shall only be used for Pillar-related activities, subject to the discretion of the Executive Director. POLICY AREA:TechnologySUBJECT: Social Media PolicyPOLICY NUMBER:3.3DATE UPDATED:July 2011DATE REVISED: For the purposes of this policy, social media means any facility for online publication and commentary, including without limitation to, blogs, wiki's, social networking sites such as Facebook, LinkedIn, Twitter, Flickr, and YouTube. Pillar employees and volunteers are free to publish or comment via social media in accordance with this policy. Pillar employees and volunteers are subject to this policy to the extent they identify themselves as a Pillar employees and volunteers (other than as an incidental mention of place of employment in a personal blog on topics unrelated to Pillar). Publication and commentary on social media carries similar obligations to any other kind of publication or commentary. All uses of social media must follow the same ethical standards that Pillar employees and volunteers must otherwise follow. SETTING UP SOCIAL MEDIA Social media identities, logon ID's and user names may not use Pillars name without prior approval from the Executive Director. When available the PillarNN username should be used. Profiles on social media sites must be consistent with the Pillar Nonprofit Network website or other Pillar publications. Where available please use the following profile statement: Pillar Nonprofit Network supports nonprofit organizations in fulfilling their missions in our community We provide leadership, advocacy, and support to the nonprofit sector through promotion of volunteerism, professional development, networking and information sharing. Any additional profile information may be obtained from the Executive Director. Official Pillar logos and photographs must be used for your profile. CONFIDENTIALITY Confidential information must not be published under any circumstance (as per signed agreement). This may include things such as unpublished details about Pillars events, members, awards, Board matters, business plans, research and financial information. PRIVACY PROTECTION Privacy settings on social media platforms should be set to allow anyone to see profile information similar to what would be on the Pillar website. Other privacy settings that might allow others to post information or see information that is personal should be set to limited access. HONESTY AND INTEGRITY OF POSTS When posting on Social Media websites, Pillar employees and volunteers must never use a pseudonym or false screen name. All information posted must be true at the time of posting, and must not reflect negatively on any subject. When they identify themselves as such, Pillar employees and volunteers are representatives of the community and all posts must be positive in nature. RESPECT COPYRIGHT LAWS It is critical that you show proper respect for the laws governing copyright and fair use or fair dealing of copyrighted material owned by others, including Pillars own copyrights and brands. You should never quote more than short excerpts of someone else's work, and always attribute such work to the original author/source. It is good general practice to link to others' work rather than reproduce it as this helps to build community and trust in the online world. RESPECT YOUR AUDIENCE, PILLAR NONPROFIT NETWORK, AND YOUR COWORKERS The public in general, and Pillars employees and members, reflect a diverse set of customs, values and points of view. Don't say anything contradictory or in conflict with the Pillar website. Don't be afraid to be yourself, but do so respectfully. This includes not only the obvious (no ethnic slurs, offensive comments, defamatory comments, personal insults, obscenity, etc.) but also proper consideration of privacy and of topics that may be considered objectionable or inflammatory - such as politics and religion. Use your best judgment and be sure to make it clear that the views and opinions expressed are yours alone and do not represent the official views of Pillar Nonprofit Network. PROTECT PILLAR NONPROFIT NETWORK MEMBERS, PARTNERS AND SPONSORS Members, partners and sponsors should not be cited or obviously referenced without their approval. Never identify a member, partner or sponsor by name without permission. It is acceptable to discuss general details about kinds of projects and to use non-identifying pseudonyms for a member (e.g., Member 123) so long as the information provided does not violate any non-disclosure agreements that may be in place with the member or make it easy for someone to identify the member. CORRECTIONS AND EDITS If an error is made, Pillar employees need to amend the post as quickly as possible, so as to protect the image of Pillar and its members. Any information that may be deemed incorrect may have legal ramifications that should be avoided at all costs. USE OF SOCIAL MEDIA Even though Social Media may be an important part of every Pillar employees job, it must not interfere with the day-to-day functions of Pillar. ENFORCEMENT Policy violations will be subject to disciplinary action, up to and including termination for cause. POLICY AREA:MiscellaneousSUBJECT: Donor Policy POLICY NUMBER:3.1DATE UPDATED:July 2011DATE REVISED:May 2012 OVERVIEW Pillar, as a provincially incorporated nonprofit with official charitable status, accepts gifts of cash, cheques, and securities, as well as most other types of gifts and pledges including those of time and goods. These gifts, made by individuals, families, or organizations, comprise the source of income that funds Pillars programs. The act of philanthropy is a deeply personal choice, thus Pillar should manage each donor and their gift with equal respect regardless of size or impact. GENERAL POLICY Before the acceptance of any gift, the individual acting on behalf of Pillar must determine that: The purpose of the gift is to further Pillars mission of strengthening the effectiveness of the nonprofit sector. If the gift requires Pillar to institute new services outside of our mission, we reserve the right to return or decline the donation. If the gift requires Pillar to enact new services within our mission, there must first be a discussion with the Executive Director and relevant staff before accepting the gift. The donor or intent of the gift does not conflict with Pillars core values. There is no conflict of interest with the gift. For example, Pillar might think twice about accepting a sponsorship from a company whose sales or services may have a negative impact on those we serve (i.e., our members). Any gifts that fall into the above categories, which mistakenly are accepted, must be refunded in full to the donor. All donors and prospective donors requests are honoured to limit the frequency of contact; not be contacted by telephone or other technology; receive printed material concerning the organization; and discontinue contact All gifts are eligible for a tax receipt from Pillar. Gifts received by mail or in person over $20 receive a paper receipt. Online donations receive e-receipts for amounts of $10 or more through CanadaHelps. All fundraising solicitations by or on behalf of Pillar disclose the Pillar Nonprofit Network name and the purpose for which funds are requested. Printed and on-line solicitations include the Pillar logo and address. Pillar provides the following information promptly upon request: Pillars most recent annual report and financial statements as approved by the governing board Pillars registration number (BN) as assigned by the Canada Revenue Agency (CRA) Any information contained in the public portion of Pillars most recent Charity Information Return (form T3010A) as submitted to CRA A list of the names of the members of the Pillars board Pillar does not identify or comment publicly on specific donor contributions without the expressed consent of the donor. Pillar staff sign employment agreements with confidentiality provisions that include donor information as a condition of hire. Safeguards are in place to ensure that the information is not accessed, disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. Pillar also takes measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed. Individuals may access their personal information to ensure that it is correct and current. Pillars privacy policy is available on request and is easily found on Pillars website:  HYPERLINK "http://www.pillarnoprofit.ca" www.pillarnoprofit.ca Pillar encourages donors to seek independent advice if the proposed gift is a Planned Gift and/or because Pillar has reason to believe the proposed gift might significantly affect the donors financial position, taxable income, or relationship with family members. All fundraising activities conducted by or on behalf of Pillar must: be truthful, accurately describe Pillars activities, disclose the Pillars name, disclose the purpose for which funds are requested, disclose Pillars policy with respect to issuing Official Income Tax receipts including any policy on minimum amounts for which a receipt will be issued; and, disclose, upon request, whether the individual or entity seeking donations is a volunteer, employee or contracted third party Pillar does not, directly or indirectly, pay finders fees, commissions or percentage compensation based on contributions. Anyone seeking or receiving funds, on behalf of the organization, whether a volunteer, employee or contracted third party must: act with fairness, integrity, and in accordance with all applicable laws; cease contacting a prospective donor who states that he/she does not wish to be contacted; disclose immediately to the organization any actual or apparent conflict of interest or loyalty; and not accept donations for purposes that are inconsistent with Pillars mission. As part of our Privacy Policy, Pillar does not sell, rent, or trade our donor lists according to  HYPERLINK "http://www.the-cma.org/regulatory/code-of-ethics" Canadian Marketing Association Code of Ethics and Standards of Practice     PAGE  Page  PAGE 47 of  NUMPAGES 47 45CLZ[]^_㻡sg\I8 h|:;OJQJaJ mH sH $h~*:;CJOJQJaJ mH sH h?h_mH sH hThT5mH sH ,h5:;B* OJQJaJ mH phfsH ,h=`5:;B* OJQJaJ mH phfsH 3h?h_:;B* CJ(OJQJaJ mH phfsH 3hThT:;B* CJ(OJQJaJ mH phfsH jh\),UmHnHu*h?h_:;CJOJQJaJ mH sH  hh_      56789:;$a$gd_gd_;<=>?@ABC[\]^`rs, } b  & Fgd0jh`hgd0j$a$gdTgd__`qrsvտscP@sc-$h?hNCJOJQJaJmH sH hNCJOJQJaJmH sH $hhCJOJQJaJmH sH h0jCJOJQJaJmH sH $hThNCJOJQJaJmH sH 'hThT5CJOJQJaJmH sH !h|5CJOJQJaJmH sH 'h?h_5CJOJQJaJmH sH *h?h_:;CJOJQJaJ mH sH *hThT:;CJOJQJaJ mH sH 'h|5;OJQJ\^JaJ mH sH  + , K | }  a b y ʺq`M:$hThNCJOJQJaJmH sH $hhCJOJQJaJmH sH  hhCJOJQJmH sH $hNh_CJOJQJaJmH sH hNCJOJQJaJmH sH $hNhNCJOJQJaJmH sH $hNhTCJOJQJaJmH sH hpCJOJQJaJmH sH $h?h_CJOJQJaJmH sH h0jCJOJQJaJmH sH $hThTCJOJQJaJmH sH  2 > ? 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