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Employment Counselor
Position Description
The individual in this position helps people get a job, keep a job or get a better job. She/he provides professional advice to customers who want job search guidance, career advice or placement. She/he also helps customers access other services she may want or need, including Workforce Solutions financial aid.
Relationships
An Employment Counselor works primarily with people who are looking for work. He/she may also speak with and sometimes work with employers. Inside Workforce Solutions, an Employment Counselor works with all staff in a career office, but particularly Greeters, Employment Counselors, Personal Service Representatives, Financial Aid Specialists and Recruiters. Employment Counselors also have contact with Business Consultants and Labor Market Analysts.
Duties and Responsibilities
Determines with customers what services are needed to meet job search and career goals
Listens to each customer request and provides professional advice to help each customer decide the best services for her.
Provides job search guidance and career advice
Assures that customer understands the next step in receiving services from Workforce Solutions or other community resources
Helps customers locate and apply for a job that matches the customers skills and expectations
Provides direct job matching of open system postings with the customers skills and work requirements
Offers qualified job candidates the opportunity to interview for posted jobs
May check with the candidate or the employer to assess quality and success of the referral
Searches files for qualified candidates for job postings
With permission from the responsible Business Consultant, calls businesses to locate openings for customers with skills and experience that are useful to those businesses
Provides career advice
Provides local labor market information - what companies and industries are in the area, what skills and experience local area employers prefer and require, what is the usual means of entry into those companies/industries, advice on how best apply
Is knowledgeable of current local labor market information, including:
Employers and industries in the region and near a local office, including the largest employers and key industries
Skills, education and experience area employers require and prefer, including skills and experience needed for growth occupations in key industries
Usual means of entry into area companies, industries and occupations, including the areas key employers and industries, and how to apply for work there
Workforce Solutions targeted industries and high-skill, high-growth occupations and detailed information about entry into these industries and occupations
Provides appropriate and relevant labor market information to help a customer in her job search
Is knowledgeable of and able to use information about transferable skills from one industry or occupation to another to advise a customer
Directs customers to a productive job search
Helps customers to access basic self help services through effective use of the resource library
Provides resume advice. Suggests resume formats and helps in determining how and where the customer sends her resume
Is thoroughly familiar with electronic, print and other resources to help customers in making helpful career and job search suggestions. Uses this knowledge to determine which resources will benefit individual customers.
Uses good judgment when suggesting to a customer that she may benefit from individual help from career office staff specialists or other community resources
May provide - or connect to another Workforce Solutions staff person to provide - up to $200 in financial aid to help customers to quickly get a job, keep a job or get a better job.
Other duties
May take information from employers about current job opportunities and relay that information to the Employer Service Division for data entry into the electronic database.
Enters information concerning customer service and outcomes in the appropriate management information systems
Carries out special projects as requested by his/her supervisor or manager on or off site
Completes required records
Qualifications
Bachelors degree OR
Six months of experience as a human resource recruiter, benefits coordinator or other human resource professional may be substituted for each 15 hours of college credit up to two years OR
Four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
Knowledge of the workplace, jobs and requirements for entry into those jobs
Able to listen to customers, analyze expressed needs and suggest solutions and action plan. Uses tact, diplomacy, and persistence in providing suggestions to customers
Proficient in Microsoft Windows and Office; familiar with and able to use computers; able to learn new software
Works well in teams and with resident customers and other staff (flexible, congenial and adaptable)
Able to communicate orally and in writing at a business level
Self-motivated and self-directed
Results-oriented
III 2c Career Office Staffing Table Employment Counselor Job Description Page PAGE 3 of NUMPAGES 3
III 2c Career Office Staffing Table Employment Counselor Job Description Page PAGE 1 of NUMPAGES 3
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