ࡱ> hjg'` bjbjLULU 5 .?.? \\\\\\\T(((8`t acccccc$h6\iii\\i\\aia\\ p=x((a0RRR\l.hTiiii   $ (   (p$\\\\\\ Sample complaint letter template for services you paid for [Your name] [Your address] [Your phone number or email address (how you want to be contacted)] Customer Services Manager (if you don't have a contact name) [Company Name] [Company address line 1] [Company address line 2] [Company address line 3] [Postcode] Dear [Contact Person or Customer Service Manager], [Account number, services purchased etc.] On [date], I [bought, rented, was provided with etc.] a [service performed etc.] at [location, date and other important details of the transaction]. I am disappointed because [the service you provided, your service etc.] was [unsatisfactory, unfinished, defective etc.] because [explain the problem as you understand it giving as much detail as possible]. To resolve the problem I would like you to [state the action you require e.g. refund, service performed again, rectified etc.]. Enclosed is a copy/are copies of the [receipt, contract etc]. I look forward to hearing from you by [date 10 working days after receiving this letter or email is a reasonable time for a response]. I would like this problem to be resolved between us. However, if we are unable to resolve the matter I will refer it to the Office of Fair Trading. Please contact me at the address or phone shown above. Yours sincerely [Sign] [Print Your Name] [Date] Enclosures: [state documents you have enclosed, if any] Cc: [Include name and company if are sending a copy of this letter to someone else] Sample complaint letter for services you paid for Jane Smith 123 Main Street janesmith@mail.com Customer Services Manager Washing Company 234 Side Street Brisbane QLD 4000 Dear Customer Service Manager Account #12345, Washing service for building On 1 Jan 2013, I purchased pressure clean washing services for our building at 123 Main Street, for a price of $1000 paid by bank card. I am disappointed because the service you provided was not satisfactory due to the building still displaying grime and dirt in corners of the South corner. To resolve the problem I would like you to please return and perform the service again in the specific area mentioned above. Enclosed are copies of my receipt with your company for the services provided. I look forward to hearing from you within 10 business days of receiving this letter. I would like this problem to be resolved between us. However, if we are unable to resolve the matter I will refer it to the Office of Fair Trading. Please contact me at the address or phone shown above. Yours sincerely Jane Smith 01 May 2013 2 copies of receipt of purchase with Washing Company provided.     State of Queensland through the Department of Justice and Attorney-General, 2013. Revised June 2013. State of Queensland through the Department of Justice and Attorney-General, 2013. Revised June 2013. !<=- / J R | " , 8 9 /1dʹuduVD#h h{5CJOJQJ^JaJh CJOJQJ^JaJ h hCJOJQJ^JaJ h hl CJOJQJ^JaJ h h@CJOJQJ^JaJ h h%fCJOJQJ^JaJ h h CJOJQJ^JaJ h hCJOJQJ^JaJ h h)CJOJQJ^JaJ#h hL =5CJOJQJ^JaJ#h h)5CJOJQJ^JaJ<=0 ? X q Z [   : ; r s gd) 0de$67UV 'wxagd{d_dU[iy%1AIu     3]aemqtyzﷳhl hGh)hL = hGhL =h"h)jh)Uh CJOJQJ^JaJ h hVCJOJQJ^JaJ h htACJOJQJ^JaJ h h{CJOJQJ^JaJ6ab   xyzgdl gdL =gd@gd{31hP;0. A!"#$% F@F Normal*$1$CJ_HaJmH sH tH\@\ I= Heading 1dd*$1$@&[$\$5CJ0KH$\aJ0tH DA@D Default Paragraph FontRiR  Table Normal4 l4a (k(No List JOJ Absatz-StandardschriftartJOJ Heading $xCJOJQJ^JaJ2B@2  Body Textx(/@"( List^J@"@2@ Caption  $xx 6]^J.OB. 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T|A>_̇@*z@'L`g\Revised C,2',2TdB>_̇@*z@B'L`gTJune(22,T`v>_̇@*z@'L`gT 20e22TXw>_̇@*z@w'L`gP1322TT>_̇@*z@'L`gP.TT >_̇@*z@'L`gP - Rp@"Arials0 02E05<5 0l= =! une@0003& z ArialT0TLn0ldv% TV_̇@*z@L`g|Sample complaint letter =3R8337R82832$TV_̇@*z@ L`g`template 2R823TdV6 _̇@*z@L`gTfor 8#T7 V _̇@*z@7  L`g`services 33$2333Td Vz _̇@*z@ L`gTyou 288T|{ V _̇@*z@{ L`g\paid for8388#TT V _̇@*z@ L`gP TT V _̇@*z@ L`gP 2 Rp@"Arial p= p=! for@000 you boughtL+ 3& z ArialT0TLn0ldv% TT)_̇@*z@L`gP 1 T-V _̇@*z@`L`g [Your name] =3332M2TTW - _̇@*z@W L`gP 0 TA_̇@*z@L`gh[Your address]=333323.-TTBq_̇@*z@BL`gP 0 Tf_̇@*z@SCL`gour phone number or email address (how you want to be contacted)]o=333333232M3332M33333.-33A-33B33332.332.32TTMf_̇@*z@SL`gP 0 TTi_̇@*z@L`gP 1 Tc8_̇@*z@%L`ghCustomer ServiB3.3M2=2-T\d 8_̇@*z@d%-L`gces Manager (if you don't have a contact name.3.K34342-3333333-33.333.32M3TX  8_̇@*z@ %L`gP) TT ; 8_̇@*z@ %L`gP 0 T<_̇@*z@L`gh[Company Name]B3M333-B3M2TT<_̇@*z@L`gP 0 T _̇@*z@L`g|[Company address line 1]B3M333-3333-.332TT, _̇@*z@L`gP @0 Tu_̇@*z@bL`g|[Company address line 2]B3M333-3333-.332TT,u_̇@*z@bL`gP 0 T x_̇@*z@#L`gompany address line 3] [Postcode]B3M333-3333-.332=3..332TTx_̇@*z@L`gP 0 TTG_̇@*z@4L`gP 1 TxKq _̇@*z@2L`gDear [Contact Person or Customer Service Manager],B33B323.=3.3&" WMFC 88T22B3.3M2=2-.3K33442TTr K _̇@*z@r L`gP 0 TT_̇@*z@L`gP 1 TD _̇@*z@q)L`gccount number, services purchased etc.]t=..33333M23.2-.3.33.32.332.TT  _̇@*z@ qL`gP 0 TT_̇@*z@L`gP 1 TW _̇@*z@D L`gdOn [date], H3332TW _̇@*z@D IL`gI [bought, rented, was provided with etc.] a [service performed etc.] at @332433333A3.33-333A33.3.3-.3332M323.2 TTZ  _̇@*z@ L`gP[T|Z B _̇@*z@ L`g\location3.333THCZ _̇@*z@C *L`g, date and other important details of the 332333233M3332323.233T Z p _̇@*z@ L`gdtransaction]33.3.33TTq Z _̇@*z@q L`gP.TT Z _̇@*z@ L`gP J TT ) _̇@*z@ L`gP 1 T-  _̇@*z@ LL`gI am disappointed because [the service you provided, your service etc.] was 2M3.333333233.32.333-3-.3-3333-333-33.2-.33-A3. TD  _̇@*z@ )L`gnsatisfactory, unfinished, defective et33.3-3.2-323.323323.-33T<  _̇@*z@ (L`gc.] because [explain the problem as you -33.33-33-333332333L2.-33 Tt f _̇@*z@S 1L`gunderstand it giving as much detail as possible].3333.3324-333.L3.33333-33..33TT f _̇@*z@ S L`gP @0 TTi  _̇@*z@ L`gP @1 TP 8 _̇@*z@% VL`gTo resolve the problem I would like you to [state the action you require e.g. refund, 923.3-3323333LA343/3-332-23333.33-332433232332 TP< L _̇@*z@ +L`gservice performed again, rectified etc.]. .3-.3332M3224333-332.TTM < | _̇@*z@M L`gP 0 TT  _̇@*z@ L`gP 1 T Cu _̇@*z@b "L`gEnclosed is a copy/are copies of t=3.3.33.3.33-23-333.2TD / u _̇@*z@Db L`ghe [receipt, contract etc]. 323.33.323-2.TT0  _ u _̇@*z@0 b L`gP 0 TTx  _̇@*z@ L`gP 1 TT G_̇@*z@4,L`gI look forward to hearing from you by [date 32/3A333332242M-333-323TT G_̇@*z@ 4L`gP 2T0 G_̇@*z@ 4&L`g 10 working days after receiving this 33A3/3333-.233.3-333. TPK_̇@*z@VL`gletter or email is a reasonable time for a response]. I would like this problem to be 3333M3-333.23333M2223.332-3A333/33-3333M332 Ti_̇@*z@L`gxresolved between us. 3.3-3333A3333.Tj_̇@*z@j L`g`However, iB2A4-3TM _̇@*z@L`gf we are unable to resolve oA3323333333.3-3TN R_̇@*z@N L`gthe matter I will refer it to 32M22A2 &ZWMFC88T233 Td_̇@*z@qL`gTthe 33T_̇@*z@q L`g`Office of G.32T_̇@*z@q L`gdFair Trading8393323TT_̇@*z@qL`gP.TT,_̇@*z@qL`gP 0 TT_̇@*z@L`gP 1 T V_̇@*z@C6L`gPlease contact me at the address or phone shown above.=33.3.333-M32323333.-333332.33A3333-3TT @ V_̇@*z@ CL`gP 1 TTZ_̇@*z@L`gP 1 T^)_̇@*z@L`glYours sincerely=33..3.23-TT_)_̇@*z@_L`gP 2 Tp-_̇@*z@L`gX[Sign]=42TT-_̇@*z@L`gP 0 T_̇@*z@L`gp[Print Your Name]=3=33B2M3TT_̇@*z@L`gP 0 Tpe_̇@*z@RL`gX[Date]B33TTe_̇@*z@RL`gP 0 TTi_̇@*z@L`gP 1 T 8_̇@*z@%7L`gEnclosures: [state documents you have enclosed, if any]=3.3.33.-3233.2M33--3333-333.3.3333-TT  8_̇@*z@ %L`gP 1 T$<_̇@*z@$L`gCc: [Include name and company if areB.3.33332M2333-3M333-23Th<?_̇@*z@/L`g sending a copy of this letter to someone else].333233.33-33.332.3L33333.3TT@<o_̇@*z@@L`gP 0 % 6g6`g6`66f6_f6_66e6^e6^66d6]d6]66c6\c6\66b6[b6[66a6Za6Z66`6Y`6Y66_6X_6X6 6 ^6W^6W 6  6 ]6V]6V 6  6 \6U\6U 6  6 [6T[6T 6  6 Z6SZ6S 6 6Y6RY6R66X6QX6Q66W6PW6P66V6OV6O66U6NU6N6  H."System-@Times New Roman- >2 Z"J State of Queensland through the         2 ZoJDepartment of   )2 ZJJustice and Attorney   2 ZaJ-2 ZgJGeneraln  2 ZJ, 2 nJ20 2 nJ13 2 nJ. 2 nJRevised  2 nJJune 2 nJ 20  2 nJ13 2 n*J. 2 n.J @"Arial-/2 tJSample complaint letter        2 t3 Jtemplate    2 twJfor  2 t Jservices   2 tJyou  2 tJpaid for    2 t,J  2 t1J @"Arial- 2 J 2 `J[Your name]     2 DJ  2 J[Your address]     2 J  p2 CJ[Your phone number or email address (how you want to be contacted)]                  2 eJ   2 J  2 JCustomer Servi   O2 -Jces Manager (if you don't have a contact namee           2 -J)  2 7J  2 J[Company Name]     2 J /2 J[Company address line 1]     2 0J /2 J[Company address line 2]     2 0J @2 &#J[Company address line 3] [Postcode]       2 &~J  2 8J V2 J2JDear [Contact Person or Customer Service Manager],            2 JJ   2 \J I2 n)J[Account number, services purchased etc.]n          2 nJ  2 J 2  JOn [date],   y2 IJI [bought, rented, was provided with etc.] a [service performed etc.] at                2 J[2 Jlocation   J2 *J, date and other important details of the          2  Jtransaction]   2 J. 2 !J   2 J }2 LJI am disappointed because [the service you provided, your service etc.] was              I2 )J[unsatisfactory, unfinished, defective et            G2 (Jc.] because [explain the problem as you            U2 1Junderstand it giving as much detail as possible].,            2 J  2 J 2 VJTo resolve the problem I would like you to [state the action you require e.g. refund,                        L2 +Jservice performed again, rectified etc.]. m         2 J  2 2J >2 D"JEnclosed is a copy/are copies of t         42 DgJhe [receipt, contract etc].      2 DJ  2 VJ M2 h,JI look forward to hearing from you by [date              2 hJ D2 h&J 10 working days after receiving this         2 zVJletter or email is a reasonable time for a response]. I would like this problem to be                    +2 Jresolved between us.        2  JHowever, i   42 `Jf we are unable to resolve       82 Jthe matter I will refer it to       2 Jthe  2  JOffice of   2  JFair Trading     2 +J. 2 0J  2 J \2 6JPlease contact me at the address or phone shown above.               2  J  2 J "2 JYours sincerely   2 J  2 J[Sign]   2 J %2 J[Print Your Name]u    2 J 2 J[Date]  2 J  2 ,J ^2 >7JEnclosures: [state documents you have enclosed, if any]             2 >J A2 P$JCc: [Include name and company if are        R2 P/J sending a copy of this letter to someone else]            2 PJ -JJJJJJIIIIIIIIIIIIHHHHHHHHHHHHGGGGGGGG՜.+,D՜.+,H hp|  ( ' `Sample complaint letter for services TitleH<h_AdHocReviewCycleID_NewReviewCycle_EmailSubject _AuthorEmail_AuthorEmailDisplayName_ReviewingToolsShownOnceA`,Information for new website - Complaints$Sharon.Simmers@justice.qld.gov.auSharon Simmers  "#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^`abcdefiRoot Entry F`=xk1TableRWordDocument5 SummaryInformation(!8zDocumentSummaryInformation8_CompObjq  FMicrosoft Office Word Document MSWordDocWord.Document.89q