ࡱ> '` c bjbj{P{P F`::n&&&&&&&:b/b/b/8/D/:Is0(0"000111rrrrrrr$thgwhr&71177r&&00s:::7&0&0r:7r::kX&&o00 o.@b/70m(p,s0IsXmw8wPow&o1:2:34111rr:d111Is7777:::d::::::&&&&&& MODULE PLANNING FRAMEWORK THEME: Health and SafetyModule: Going to the DentistSkillsListening CLB 3Speaking CLB 3Reading CLB 3Writing CLB 3Real World Task Goals Making a face-to-face appointment with a receptionist to see a dentistMaking a face-to-face appointment with a receptionist to see a dentistRead a new patient information / dental health information formComplete a new patient information/ dental health formContext Information FocusBe aware that a Manitoba Health card does not grant access to dental care. Some insurance packages offer coverage and there are public dental programs available for people of low income. There are several alternatives for people looking for inexpensive dental care, such as: Dental Clinic Faculty of Dentistry University of Manitoba 777 McDermot Avenue Winnipeg MB R3E 0T6 Phone: (204) 789-3505 Children's Dentistry Clinic Phone: (204) 789-3662 Mount Carmel Clinic 886 Main Street Winnipeg MB R2W 5L4 Phone: (204) 586-1659The purpose of new patient information dental health form is to gain general information, as well as information that is important to understand the patients medical and dental history, and their insurance situation. Importance of completeness and accuracy of information when completing a form The first visit to the dentist for a child under three is free. The Canadian Dental Association encourages the assessment of infants, by a dentist, within 6 months of the eruption of the first tooth or by one year of age. The goal is to have a child visit the dentist before there is a problem with his or her teeth. In Winnipeg, call Kids Dental at 222-KIDS(5437) to get more details or to book an appointment. CLB CompetenciesI. Social Interaction Identify verbal and non-verbal details of social exchanges such as greetings and leave-taking Identify indicators of communication problems III. Suasion Identify expressions used to offer assistanceI. Social Interaction Click on the bullet button on the top bar to get the bullet Indicate problems in communication III. Suasion Ask for assistance IV. Information Talk about health IV. Information (e.g.) Click on the bullet button on the top bar to get the bullet Find information in a formatted text (form)IV. Information (e.g.) Click on the bullet button on the top bar to get the bulletGenreService transactionService transactionDental formService transactionText structure/FeaturesText Structure / Features: Q & AsText Structure / Features: Q & AsText Structure/Features: boxes or lines to write on; sections for patient and sections for office; elliptical languageText Structure / Features: Q & As Language Focus (Possible examples given in italics)Questions: (Receptionist) How can I help you? What can I do for you? Have you been here before? When can you see Dr.____? Are you free tomorrow at 2:00 /next week/ on the third of March? Grammar Present perfect tense Have you been here Yes/No and WH questions Vocabulary Words and phrases related to questions Pronunciation, stress and intonation Related to Yes/No and WH question Questions: (Patient) Can I make an appointment please? (Describe problem) I need a check-up I need my teeth cleaned I have a problem I have a toothache Thank you for your help. See you next week/Thurs/March 19 Vocabulary Personal information such as name, address, phone number, postal code, gender, birth date, etc. Date of last cleaning Emergency contact information Dental insurance company information Questions: (Receptionist) How can I help you? What can I do for you? Have you been here before? When can you see Dr.____? Are you free tomorrow at 2:00 /next week/ on the third of March? Grammar Present perfect tense Have you been here Yes/No and WH questions Vocabulary Words and phrases related to questions Pronunciation, stress and intonation Related to Yes/No and WH question Language and Learning Strategies Write down one or two important words to help you to remember details mentioned if necessary Ask the speaker to speak slowly and ask for repetition if necessary Practise unfamiliar words several times Write down points you want to remember to say Stress the important words in a sentence Spell personal information to be clear Ask for an appointment cardRead form two or three times to understand it better Look at the layout of the text and guess the genre Look up new words in a dictionary Fill in all blanks Print neatly and clearly Use pen Look at a form from class when at a dentists office Bring dental insurance information/records to the dentist office Essential Skill Focus ES-focused teaching strategies Oral Communication and Thinking Skills, Document Use, Reading, Writing, and Working with OthersOral Communication With a partner, look at pictures containing examples of dental problems, describe the problem Working with Others (Work in a Team), Thinking Skills (Finding Information) In groups, students look at patient calendars filled in with information and appointment cards for a variety of patients. Students work together to match the calendar with the appropriate appointment card. Express the reasons for their choicesTeaching Resources & MaterialsTeacher-made dialog Comprehension QuestionsCalendars Appointment cards Receptionist Cue CardsTeacher made dental forms For examples of forms that could be simplified, see  HYPERLINK "http://www.pdgdental.com/forms/newpatientform.pdf" http://www.pdgdental.com/forms/newpatientform.pdf  HYPERLINK "http://www.eglintondental.ca/patients.html" http://www.eglintondental.ca/patients.html Outcome Assessment TaskListen to different conversations between a patient and receptionist and respond correctly to comprehension questions about the patients and dentists availabilityIn pairs, role play making an appointment with a receptionist at a dentists office Receptionist comments could be prepared in a set of responses on cue cardsRead a teacher created form for a dentists office and answer questionsFill in a teacher made form to demonstrate understanding of the form     2009 Manitoba Labour and Immigration, Adult Language Training Branch PAGE  PAGE 1 !#)-456=>RSijxy   Y [ ɾ|qiqiq\qih hx\0JCJaJhx\CJaJh hx\CJaJhhx\5CJaJhhx\CJaJh hx\B*CJaJph hhx\5B*CJaJphhRJ5>*OJQJhhx\B*phhhx\B*phhhx\5B*phhx\hRJ h hx\ hhx\hhx\5#56Sre xx$Ifgd_Zapkd$$IfT4.7  t0K7644 ayt?T$xx$Ifa$gd_Zagdx\$a$gdx\b ST[ektzooooooooojoFf $xx$Ifa$gd_Zakdm$$IfT4.7   t 0K7644 ap yt?T < | 7kd$$IfTr\+.7    t0K7644 ayt?T xx$Ifgd_Za Z [ {  $Ifgd_Za xx$Ifgd_Za$xx$Ifa$gd_Za [ v { -.[]`abj -/1๮qqqbqqhbhx\B*CJaJphhx\hx\B*CJaJph h hx\>*B*CJaJphhx\B*CJaJph hhx\5B*CJaJphhhx\CJaJh hx\B*CJaJphhmhx\CJaJh hx\0JCJaJh hx\CJaJhx\CJaJhmhx\5CJaJ&.\jZM44 & FExx$If^`Egdx\ xx$Ifgdx\$xx$Ifa$gd_Zakd$$IfTF.7  t0K76    44 ayt?T\]j ./?RSTlExx$If^`Egd_Za & FExx$If^`Egdx\hx$If^h`gdx\ & FExx$If^`Egdx\ xx$Ifgdx\123>?RSTXc'()./BCVŶӧ󧋂vgWHhG.hRJCJaJmH sH h hRJ>*CJaJmH sH h hRJCJaJmH sH hhRJ5CJaJhRJ5CJaJhhx\CJaJ hZshx\>*B*CJaJphhbhx\B*CJaJphhx\hx\B*CJaJphhx\>*B*CJaJph h hx\>*B*CJaJphh hx\B*CJaJphhx\B*CJaJph( & FExx$If^`Egdx\Exx$If^`Egd_Za()/CWD4'' xx$Ifgdx^$xx$Ifa$gd_Zakd $$IfTr\+.7    t0K7644 ayt?TVWbcvwxNOhjkstuɹ~Ɋo~Ɋdd~THhhG.5CJaJhRJhRJ>*CJaJmH sH hRJhRJCJaJhG.hRJCJaJmH sH hRJCJaJmH sH hRJhRJCJaJmH sH hhRJ5CJaJhRJ5CJaJhhRJCJaJh hRJ>*CJaJmH sH h hRJCJaJmH sH h hRJ>*CJaJh hRJCJaJhG.hRJ>*CJaJmH sH Wcwx7'$xx$Ifa$gd_Zakd$$IfTr\+.7    t0K7644 ayt?T xx$Ifgdx^Okst xx$IfgdRJ xx$Ifgdx^tuD44' xx$Ifgdx^$xx$Ifa$gd_Zakd9$$IfTr\+.7    t0K7644 ayt?Tegn ,A )LMo #$C˴ީrfrhx\B*CJaJph hhx\5B*CJaJphhhG.CJaJhRJhG.CJaJmH sH h hG.>*CJaJh hG.CJaJh hG.6CJaJhG.hG.CJaJhG.CJaJhRJhG.CJaJhhG.5CJaJhtQhG.6CJaJhG.5CJaJ( %go +,Acv m xx$Ifgdx^*D)KL xx$Ifgdx^LMoD4'' xx$Ifgdx^$xx$Ifa$gd_Zakd$$IfTr\+.7    t0K7644 ayt?T:h <^_r    xx$Ifgdx^ $DD7 & FExx$If^`Egd;@ xx$Ifgd_Zakde$$IfTr\+.7    t0K7644 ayt?TCD-?Odg\]^}*+jklĵĵĵĵ|qbqPbCbqbqh hG.0JCJaJ#j: h hG.CJUaJjh hG.CJUaJh hG.CJaJhhG.5CJaJhhx\CJaJ hhG.5B*CJaJph hG.hx\5B*CJaJphhG.hG.B*CJaJph hG.hG.5B*CJaJphhhx\5CJaJh hG.B*CJaJphhhx\B*CJaJphD]iX?? & FExx$If^`Egdx\ & Fxx$Ifgd_Zakd$$IfT40.7`  t0K7644 ayt?Txx$If^gd_Za]^}_OBBBBB xx$Ifgdx^$xx$Ifa$gd_Zakd$$IfT40.7   t0K7644 apyt?T*9kd $$IfT\\.7   t0K7644 ayt?Txx$If^gd_Za xx$IfgdG.   ) . / 7 8 ? G H I J ƻƧƜ~~~~vkvkvkvkgcYjhG.0JUhh hDuhDuCJaJhRJCJaJhKpqjhKpqU hwhx\hwhG.CJaJh_VhG.CJaJhRJCJaJhhG.5CJaJhhG.CJaJh hG.CJaJh hG.0JCJaJjh hG.CJUaJ#jw h hG.CJUaJ  e xx$Ifgdx^$xx$Ifa$gd_ZaD?====gdG.kd $$IfTr\+.7     t0K7644 ayt?T G H I R S T _ ` a b c gdG. &`#$gdx^gdDuJ P Q R S T U [ \ ] ^ _ ` a b c hwhx\hKpqhRJ0JmHnHuhx^hG.jhG.0JU hG.0JD0&P1h0P/R :pRJ= /!J"J#$% k$$If!vh5K7#vK7:V4 tK765 / 4 yt?T$$If!vh5K7#vK7:V4  t K765 / 4 p yt?T$$If!vh55 5 5 5 #v#v #v #v :V4  t2K7655 4 p2yt?Tkd$$IfT4r\+.7     t20K7644 ap2yt?T$$If!vh55 5 5 5 #v#v #v #v :V tK7655 4 yt?T~$$If!vh55,5<#v#v,#v<:V tK7655 4 yt?T$$If!vh55 5 5 5 #v#v #v #v :V tK7655 4 yt?T$$If!vh55 5 5 5 #v#v #v #v :V tK7655 4 yt?T$$If!vh55 5 5 5 #v#v #v #v :V tK7655 4 yt?T$$If!vh55 5 5 5 #v#v #v #v :V tK7655 4 yt?T$$If!vh55 5 5 5 #v#v #v #v :V tK7655 4 yt?T$$If!vh55h.#v#vh.:V4 tK76+55 / 4 yt?T$$If!vh55h.#v#vh.:V4  tK76+55 4 pyt?T=DyK 2http://www.pdgdental.com/forms/newpatientform.pdfyK dhttp://www.pdgdental.com/forms/newpatientform.pdf!DyK +http://www.eglintondental.ca/patients.htmlyK Vhttp://www.eglintondental.ca/patients.html$$If!vh55 5 5<#v#v #v<:V tK7655 4 yt?T$$If!vh55 5 5 5 #v#v #v :V tK7655 / 4 yt?TH@H _VNormal CJOJQJ_HaJmH sH tH DA@D Default Paragraph FontRi@R  Table Normal4 l4a (k@(No Listj@j _V Table Grid7:V0*W@* gStrong5\6U@6 u Hyperlink >*B*phB'!B  Comment ReferenceCJaJ<@2<   Comment TextCJaJ@j12@  Comment Subject5\HRH   Balloon TextCJOJQJ^JaJ4@b4  Header  !4 @r4  Footer  !.)@. G. Page Numberc`56ST[ektz<|Z[{ .\]j ./?RSTl( ) / C W c w x O k s t u % g o + , A c v  m *D)KLMo:h <^_r   $D]^}* eGHIRST_`d000 0 0 0 0 00 00 00 00 0 0 0 0 0 0 0 0 00000 00000 0 0 0 0 000 0 0 0 000 000 000 0 0 0 0 0 0 0 0 0 0 0 0 0 00 00 0 @0@00 0 00 000000000000000 0000000000 000000 0000000000000000 0 0 000 00000 0000 0000000 0 0 0 0 0  0  0 0 0 0 00 000 00000 0 0 0 00 0 0 0 0@000@000@000@000@0@0@0@00 00 0@0@00056ST[ektz<| .]j ./STl( ) s % g o + , A c v m *D)KLM:h <^_r   $D]^* ed0v07000000000000"00!000000000000000000 @0 00 00 00 000 0@00000$00#00U00U00U 0000@000.00-@000@000*`A00+00*@000(00&@00 0 0 00 0 0 00 0 00@00 00 0 @0@0@0@0@0@0@0@0@0@0@0@0@00Z0@0@ 0@ 0@ 0@ 0@ 0@ 0@0@ 0@ 0@ 0@ 000 @0@0@0@0@0@0@0@0@0@0@0@0@00Z000@0@0@0@0@0@0@0@0@00!0="7@0@0@0@0@0@00,05 000000 00 000000@00 0 @0@00 0 0000-0 0 00-0 00 @00e 00 C @0 @00 0 0 0 0 0 00 @0 U`mmmp[ 1VCJ c !'+/S \(WtL D]c  "#$%&()*,-.b *kcXXU\`gip!!8@0(  B S  ?2) .2), 2)l 2)+2) 2)2)D 2)l2) 2)  2),. 2)|+ 2)4. 2)$  2)L 2)f2)d 2)ԋ:2):2)ܪ2)2)\zz  09<JJzzd     /8;CCRRd   =*urn:schemas-microsoft-com:office:smarttags PlaceName=*urn:schemas-microsoft-com:office:smarttags PlaceType> *urn:schemas-microsoft-com:office:smarttags PostalCode:*urn:schemas-microsoft-com:office:smarttagsStreet9*urn:schemas-microsoft-com:office:smarttagsState;*urn:schemas-microsoft-com:office:smarttagsaddress9*urn:schemas-microsoft-com:office:smarttagsplace8*urn:schemas-microsoft-com:office:smarttagsCity    ( O S ` h k l o r adlqk r ad3336T]j ./T ) O j k r g o , A  MoD7 adk l adU"]XtO@0>e7>;*T59&NWb*>ÐN?+ %GZ1;IZKjRqJQW%RƌʭD[:f*_+f04@l,W}~"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hHhh^h`OJQJo(hH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hHhh^h`OJQJo(hH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hHh^h`OJQJo(hH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH"hh^h`B*CJOJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hHh^h`OJQJo(hH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH1;IU"@l*_+fZKe7D[T5%RqJQ %GtO9&N?+b*}~؅V        :        ؅V        ؅V        :        N~        ؅V        ؅V        ؅V        ؅V        ؅V        ؅V        ؅V        ؅V        ؅V        ؅V        N~        ('g $EBS!G.;@8Bl EWN_Vx\`_Za_g*nKpqra}|8}gp^+Du? mcWu WRJsa;x^F/56ST[kz<|T( ) / C W c w x O t u ,  LMo_ D]^} ed@ k k Tk k +c`@UnknownGz Times New Roman5Symbol3& z ArialMFLucida Handwriting5& zaTahoma?5 z Courier New;Wingdings"1hs&܆s&a +a +!J4d 2qHX ?_V2 THEME: Health ReHiebert ReHiebertP            Oh+'0   @ L X dpxTHEME: Health ReHiebertNormal ReHiebert7Microsoft Office Word@ա@T &}@Z}@"@a՜.+,D՜.+,L hp  Government of Manitoba+ ' THEME: Health Titlep 8@ _PID_HLINKSA( e$+http://www.eglintondental.ca/patients.html 2http://www.pdgdental.com/forms/newpatientform.pdf  !"#$%&'()*+,-./02345678:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuwxyz{|}Root Entry F.@Data 11Table9xWordDocumentF`SummaryInformation(vDocumentSummaryInformation8~CompObjq  FMicrosoft Office Word Document MSWordDocWord.Document.89q