ࡱ > d g c , bjbj vN }# ; $ ! ! ! P q D D ! *> : 3 3 3 " " " = = = = = = = $ @ B ( = " " = 3 3 = X 3 3 = = R !1 3 3 U~ ! X 2 = = 0 *> 32 b C < X C < 3 C 3
" h J < | " " " = = " " " *> C " " " " " " " " " :
Employment Counselor
Position Description
The individual in this position helps people get a job, keep a job or get a better job. She/he provides professional advice to customers who want job search guidance, career advice or placement. She/he also helps customers access other services she may want or need, including Workforce Solutions financial aid.
Reporting Requirements
The individual in this position reports to ____________ (line supervisor)
Relationships
An Employment Counselor works primarily with people who are looking for work. He/she may also speak with and sometimes work with employers. Inside Workforce Solutions, an Employment Counselor works with all staff in a career office, but particularly Greeters, Employment Counselors, Personal Service Representatives, Financial Aid Specialists and Staffing Specialists . Employment Counselors also have contact with Business Consultants and Labor Market Analysts.
Qualifications
Bachelors degree OR
Six months of experience as a human resource recruiter, benefits coordinator or other human resource professional may be substituted for each 15 hours of college credit up to two years OR
Four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
Knowledge of the workplace, jobs and requirements for entry into those jobs
Able to listen to customers, analyze expressed needs and suggest solutions and action plan. Uses tact, diplomacy, and persistence in providing suggestions to customers
Proficient in Microsoft Windows and Office; familiar with and able to use computers; able to learn new software
Works well in teams and with resident customers and other staff (flexible, congenial and adaptable)
Able to communicate orally and in writing at a business level
Self-motivated and self-directed
Results-oriented
Duties and Responsibilities
Determines with customers what services are needed to meet job search and career goals
Listens to each customer request and provides professional advice to help each customer decide the best services for her.
Provides job search guidance and career advice
Assures that customer understands the next step in receiving services from Workforce Solutions or other community resources
Helps customers locate and apply for a job that matches the customers skills and expectations
Provides direct job matching of open system postings with the customers skills and work requirements
Offers qualified job candidates the opportunity to interview for posted jobs
May check with the candidate or the employer to assess quality and success of the referral
Searches files for qualified candidates for job postings
With permission from the responsible Business Consultant, calls businesses to locate openings for customers with skills and experience that are useful to those businesses
Provides career advice
Provides local labor market information - what companies and industries are in the area, what skills and experience local area employers prefer and require, what is the usual means of entry into those companies/industries, advice on how best apply
Is knowledgeable of current local labor market information, including:
Employers and industries in the region and near a local office, including the largest employers and key industries
Skills, education and experience area employers require and prefer, including skills and experience needed for growth occupations in key industries
Usual means of entry into area companies, industries and occupations, including the areas key employers and industries, and how to apply for work there
Workforce Solutions targeted industries and high-skill, high-growth occupations and detailed information about entry into these industries and occupations
Provides appropriate and relevant labor market information to help a customer in her job search
Is knowledgeable of and able to use information about transferable skills from one industry or occupation to another to advise a customer
Directs customers to a productive job search
Helps customers to access basic self help services through effective use of the resource library
Provides resume advice. Suggests resume formats and helps in determining how and where the customer sends her resume
Is thoroughly familiar with electronic, print and other resources to help customers in making helpful career and job search suggestions Uses this knowledge to determine which resources will benefit individual customers.
Uses good judgment when suggesting to a customer that she may benefit from individual help from career office staff specialists or other community resources
May provide - or connect to another Workforce Solutions staff person to provide - up to $200 in financial aid to help customers to quickly get a job, keep a job or get a better job.
Other duties
May take information from employers about current job opportunities and relay that information to the Employer Service Division for data entry into the electronic database.
Enters information concerning customer service and outcomes in the appropriate management information systems
Carries out special projects as requested by his/her supervisor or manager on or off site
Completes required records
Performance Expectations
Averages between * [enter range] direct placements a month and at least of the expectation is met with placements on WorkInTexas postings that are not hiring events.
* Workforce Development Specialist (WDS) I Proficient = between 4 and 6
* WDS II = between 6 and 9
* WDS III = between 8 and 12
* WDS IV = between 10 and 14
Outstanding Exceeds the above performance expectation for the staff members classification
Unacceptable Does not meet the above performance expectation for the staff members classification
Provides quality customer contacts to employer job postings in WorkInTexas.com
Supervisors measure this expectation by assessing referrals the counselor has made to job openings. A customers work application in WorkInTexas.com must clearly document that the customer has all qualifications required in the posting to which the counselor referred her. A supervisor will select a sample of at least 5 referrals each month and rate the referrals.
*Workforce Development Specialist (WDS) I Proficient = 75% to 80% of referrals meet all employer requirements
* WDS II = 81% to 85%
* WDS III = 86% to 90%
* WDS IV = 91% to 95%
Outstanding Exceeds the above performance expectation for the staff members classification
Unacceptable Does not meet the above performance expectation for the staff members classification
Provides good customer service
Supervisors measure this expectation by observing at least two customer interviews a month, noting a description of the interaction and explaining why the staff did a good job and/or how she/he can improve: The following lists some items the supervisor may observe and describe.
You greeted the customer correctly
You listened to understand what the customer wanted from Workforce Solutions
You gave good advice and/or the appropriate service to help the customer meet her/his needs (this includes a review of the number of contacts you gave the customer)
You spent the time needed to give good service but did not spend excessive time
You explained or confirmed the next step to the customer and made an appointment or introduced the customer to a staff specialist when applicable
* Workforce Development Specialist (WDS) I Proficient = 75% to 80% of recorded supervisor observations are rated acceptable
* WDS II = 81% to 85%
* WDS III = 86% to 90%
* WDS IV = 91% to 95%
Outstanding Exceeds the above performance expectation for the staff members classification
Unacceptable Does not meet the above performance expectation for the staff members classification
Records thorough, up-to-date information in Workforce Solutions management information systems
A customers work application must show thorough up-to-date information about the customers work history, skills, education and work requirements. The matching profile and the resume reflect the same information. A supervisor will select a sample of at least 2 work applications each month and rate the application as acceptable or not acceptable. It is preferable to use the records of the customers the supervisor observed receiving service from the employment counselor.
* Workforce Development Specialist (WDS) I Proficient = 75% to 80% of records are thorough and up-to-date
* WDS II = 81% to 85%
* WDS III = 86% to 90%
* WDS IV = 91% to 95%
Outstanding Exceeds the above performance expectation for the staff members classification
Unacceptable Does not meet the above performance expectation for the staff members classification
Overall Performance Rating
Outstanding Rated outstanding on at least 2 performance expectations and may not be unacceptable in the others.
Proficient Not rated either Outstanding or Unacceptable
Unacceptable Rated unacceptable in one or more of the four performance expectations
Workforce Solutions
Employment Counselor Job Description Revised 2-29-12Page PAGE 3
Workforce Solutions
Employment Counselor Performance Expectation Revised 2-29-12Page PAGE 1
Workforce Solutions
Employment Counselor Performance Expectations Revised 2-29-12Page PAGE 5
/ U \ F Y i j k l ̾{oh{aZ{OA hd h( 5:CJ aJ hd h0 CJ aJ hd hd hd hxn hd h( hd h( 5CJ aJ hd h0 hd he~ hd hY> ho hd hb hd h0 5:CJ aJ hd h hd h0 5:CJ aJ hd hC 5:CJ aJ hd h( 5:CJ aJ hd h( 5:CJ aJ .j h Z h Z 5:CJ UaJ mH nH u / k l
$
& F < < a$gd \ $
& F < < a$gd1[X $x @& a$gd \ gd\ $@& a$gdw@ gdb $x @& a$gd( $a$gd! $@& a$gd$"
)
6
<
K
U
_
r
: N O c ĽݶxqjqqҀ hd h%M hd hD hd h%M >* hd h/= hd hlW hd h
0t 5:CJ aJ hd hlW 5:CJ aJ hd h( 5CJ aJ hd h\ hd h 8! hd h { hd htIi hd he~ ho hd h \ hd hy hd h( hd h0 5:CJ aJ '
"
&
Q
R
c
m
n
% N j l q
6 7 ? @ A B Ϻȳ랗랈 hd h( 5hd hA 5 hd ha hd h# hd h\) hd h) hd h hd h4( hd h>| hd h^9 hd heS hd ha> hd h,! hd hL hd h7 hd h0_ hd h/= hd hYx ,
R
l / @ A B ^ 1 ` > N
& F gd1[X
& F < < gd1[X
& F < < gd1[X < < gdH $ @& a$gd( $@& a$gdw@
$< < @& a$gd \ $
& F < < a$gd \ B H ] ^ _ ` > $ ' ( 0 2 3 J C q } # žž̦şşśʼnń}ŔŔʼnužnn hd h,' hd hH 6 hd h h 6 hd h hn hd hD h1Ce hd h& hd h[@ 56 hd he~ hd hc hd hb hd hH hd hH 56 hd hq-3 5:CJ aJ hd h 5:CJ aJ hd hJ 5:CJ aJ +N 3 J C * ( A 3 n
& F < < gd=$
& F < < gd1[X
& F < < gd1[X < < gdH
& F < gd1[X
& F < gd1Ce # ) * 4 > % ( + 4 8 D H L D L V W j @ | ! = ^ ־ְַַ֬ h=$ haV h=$ h: h=$ hzS h=$ hH h=$ hH 56 hH hd hv hd h& hd hH 56 hd hb hd haV hd hH hd h((G hd hZ hd he~ hd h,' hd hD 2n P K u v
p ^`pgd m$ ^gd`uG
& F x gd1[X
& F gd 8 ^8gdQ m$
& F gd1[X x gd3 < < gdH
& F < < gd1[X O P z ( ) f h j r t q r t u v w +! ! ! " L" ¾ºζβ hd hzl h hzl h L hd h`uG hd h hE^r hd hH hd hQ h hO` hH h] hA h:} hy' hQ hd hH 5:CJ aJ hd hGq 5:CJ aJ ho 5:CJ aJ hd h[@ / ! +! ! ! ! " (# )# O# # B$ $ '% (% % p ^`pgd m$ 8 ^8gdO` m$
& F
h88^8gd1[X
& F
gd1[X gdH < < ^gd`uG
& F < x gd1[X ^gd`uG
& F gdO` 8 ^8gdzl m$ L" N" O" c" j" " " " " '# )# '% (% *% & & & & & & ' '
' ' ' ( %( =( L( ( ( _* `* {* * * * * * * 6+ 7+ _+ c+ |+ }+ ~+ + + + + + + + ǿDZDZǭǥ뗏 h j h U hpH h hd hmt hd hH 5hq5 hd h1[X hd h]F hJ h]F hd hJ h hO` hd h%' hd h hd hZ hd hH hd h`uG hd h[ 5% % % % F& & & '
' ( ( W) m) ) ) ) p ^`pgd m$ 8 ^8gd m$ ^gdJ
8dh < < 1$ 9D H$ gd]F
& F
8dh < < 1$ 9D H$ gd]F h^hgdH
& F gdO` 8 ^8gdO` m$ ) ) _* `* {* * '+ }+ + + + + + + + + + + + + + + $a$gd((G < < gdH $
88dh < < 1$ 9D H$ ^8a$gdJ
& F gd + + + + + + + + + + + + + + + + + + + + + 8, ?, E, F, L, M, N, O, P, Q, R, , , , , , , , , , , , , hpH h h< hoW hn h3 h3?n h/J 0J mH nH u
h3?n 0J j hQ@ 0J Uh]F h3?n h h/J ++ + + + + + , P, Q, R, f, , , , , $a$gd((G $a$gdzl $a$gd \ 9
0&P 1h:p \ / =!"#$% 9
0&P 1h:p \ / =!"#$% L D d A
A ( ? ( W S - l o g o - b l a c k 1 7 5 x 4 6 P i c t u r e 1 W S - l o g o - b l a c k 1 7 5 x 4 6 b : D :@` ʘxM D & n D :@` ʘxMPNG
IHDR . { bKGD ̿ gIFg >U cmPPJCmp0712 ` IDAThCYQh#IaNlȔN>)dHD 1mUP@/(5tT>Շ PA mA"d1Ad@&42VB }ݹ{_1jTh`\>fuѫz}r&t \=xn'kliX0+@NU6C,B o 75w f] ۚ N NZ?YѝW.B~M }ΰ ulߛM_
_7co-_18s.odT' _Vv?UK 4x9Mo4 6S祆[ ciMC7 _hxw!8d
\l:* H/lb`) ;QRr&Q bXnd,FV?ف iHRQyC 7Log${}*/ N fp,ߧp[tOG#pS+[86wr ]97?>g;WJ!89i&> >*197O+$ז?Vd]e-1ē]F?8I.< 6<4.. V}4]1Cm2 I mpQ梄^τ8q^7Pda-^[<= ~_cn$I/o$Q^w7j8C1bURH7 izzJS *̋R~Aa:_"(IesW )"3W )y/qAŃ$Xhȣ1!"v?&A /<cĠZS+=<9+998f1?TYLZ=lHjˬh8su3`LҜDzsN@:#cÜőfMP,i&L 12Hu7MKPBCl,3b+10>fܠ]hSbǑKVҔ| ςF`|Ӵ!ks\C蕲'Ɗ
Cnh, ?7AvjeVAWA?Ϲq;gh
q8_' <|~ۻ҈oF%I9>g`1
z{v| 3Y G p,0_0&AON /=}QNP'htn9RE ^U
dyڱ54:st-&T;SoBThh
'҅PG=߫غdg%h3ۦ oQx K|ԥ*֎dYpRH .Y4"H:W] ~ BPZZiyR ~KKuѹвNo_x EξюҩDB4N&՛'.Hvi.]Xr9;5yfpӴ
_jpcC;_7gTt' (>nM"{uקbvtXSӮGч_}+.w ''!E5 l6d
,O<8"ퟠ|?BM0z6s>sp;xDEYOe; IENDB` ^ 6 6 6 6 6 6 6 6 6 v v v v v v v v v 6 6 6 6 6 6 > 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 h H 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 2 0 @ P ` p 2 ( 0 @ P ` p 0 @ P ` p 0 @ P ` p 0 @ P ` p 0 @ P ` p 0 @ P ` p 8 X V ~ _HmH nH sH tH @ ` @ De N o r m a l CJ _HaJ mH sH tH L L tIi H e a d i n g 1 $< < @& a$ 5CJ aJ V V ] H e a d i n g 5 $$ @& B*OJ PJ QJ ^J ph$?` D A` D
D e f a u l t P a r a g r a p h F o n t R i R 0 T a b l e N o r m a l 4
l 4 a ( k (
0 N o L i s t 4 @ 4 M H e a d e r
! 4 @ 4 M F o o t e r
! B ' B C o m m e n t R e f e r e n c e CJ aJ < "< C o m m e n t T e x t CJ aJ @ j !"@ C o m m e n t S u b j e c t 5\H BH B a l l o o n T e x t CJ OJ QJ ^J aJ V Y RV w@ D o c u m e n t M a p M
CJ OJ QJ ^J aJ . )@ a. \ P a g e N u m b e r @ @ r@ h L i s t P a r a g r a p h ^m$ V V ] H e a d i n g 5 C h a r ! B*CJ OJ PJ QJ ^J aJ ph$?` PK ! [Content_Types].xmlj0Eжr(Iw},-j4 wP-t#bΙ{UTU^hd}㨫)*1P' ^W0)T9<l#$yi} ;~@(Hu* Dנz/0ǰ $ X3aZ,D0j~3߶b~i>3\`?/[G\!-Rk.sԻ..a濭? PK ! ֧ 6 _rels/.relsj0 }Q%v/C/} (h"O
= C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_ 6LR7`0̞O,En7Lib/Se е PK ! ky theme/theme/themeManager.xml M
@}w7c(Ebˮ CAǠҟ7՛K
Y,
e.|,H ,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+&
8 PK ! P theme/theme/theme1.xmlYOo6w toc'vuر-Mn iP@I}úama[إ4:l ЯGRX^6؊>$ !)O^rC$y@ /yH*)UDb`}"qۋJחX^)I`nEp)liV[]1M<OP6r=zgbIguSe bORD۫qu gZo~ٺlAplxpT0+[}`j zA V2Fi@qv֬5\|ʜ̭NleXd sjcs7f
W+Ն7` g ȘJj|h(KD-
dXiJ؇(x$( :;˹! I_TS 1?E ??ZBΪmU/ ?~xY'y5g&/ɋ>GMGeD3Vq%'#q$8K )fw 9:ĵ
x}rxwr:\TZaG*y8IjbRc|XŻǿI
u3KGnD 1NIBs
RuK>V.E L+M2#'fi ~V vl{u8z H
* :( W ☕
~JTe\O*tHGHY }KNP*ݾ˦ TѼ9/#A7qZ $*c?qUnwN%Oi4 =3ڗP
1Pm \\9Mؓ2aD];Yt\[x]}Wr|]g-
eW
)6-rC Sj
id DЇAΜIqbJ#x꺃 6k#ASh&ʌt(Q% p%m&]caS l=X\P1Mh9MVdDAaVB[݈fJíP|8 քAV^f
Hn- "d>znNJ ة>b&2vKyϼD:,AGm\nziÙ .uχYC6OMf3or$5N HT[XF64T,ќM0E)`#5XY`פ ;%1U٥m;R>QD DcpU'&LE/pm%]8firS4d 7y\`JnίI R 3U~7+#m qBiDi*L69mY&iHE=(K&N!V.KeLDĕ{D vEꦚdeNƟe(MN9ߜR6&3(a/DUz<{ˊYȳV)9Z[4^n5!J?Q3eBoCM m<.vp IYfZY_p[=al-Y}Nc͙ŋ4vfavl'SA8|*u{-ߟ0%M07% < ҍ PK !
ѐ ' theme/theme/_rels/themeManager.xml.relsM
0wooӺ&݈Э5
6?$Q
,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{ P8g/ ]QAsم(#L[ PK- ! [Content_Types].xmlPK- ! ֧ 6 + _rels/.relsPK- ! ky theme/theme/themeManager.xmlPK- ! P theme/theme/theme1.xmlPK- !
ѐ ' theme/theme/_rels/themeManager.xml.relsPK ]
$ N ;N n p : : : = B # L" + , " %
N n % ) + , ! # $ & b i k . 5 7 = !!! L # A A @ 0 (
B
S ? H H H H H H ܷHF W # # R$ $ O ` # # [$ $ > *urn:schemas-microsoft-com:office:smarttags
PersonName @ }# # # # # # # # # # # # $ $ }# # # # # # # # # # # # $ $ |# }# # # # # # # E$ O$ $ $ $ r<P T"d< yVԑL |m;L; MW R7 $ 7!6< nk+f 6@"Z fOܨ # /J D } \ A X : e [ qt ? `W a s F 6l `
(.
:
# ? a #4
D
C nR #- /= M] O a> UE [ o G V = y. : S X 1 {U z, 6 : n m3 m ; B ]F FU n =Q (- 6 ! ,! T4! 8! $" # K&# % % (% J% !& }5& D' ( %#( ,a) l) :* J+ +o+ 7y+ 5 , ', +- . !. ^. 0 >0 G0 [K0 `W2 h2 Il2 q-3 zC3 A4 (5 25 I5 .6 O7 [J8 iK8 -8 ?9 : h: =; p; < < K3< 4< k< t= = > > F> U> Y> a> |? X? @ U0@ V@ w@ ,A zA JB \TB WB iB nB m1C 3C 9C D D 1iD FE ]F fF ((G
9G ]G `uG pH H 3H 6H tH q}H
I J <5J cJ jJ
K @K MLK nK /rK L ;L %M >M 8N ~N EDO P _{Q R "S wS zS T )T }*T U :U 7U 8^U V ,W PW UYW lW oW X 1[X hY fHY esY Z Z $Z $Z [ $m[ n[ \ ,\ $
] <+] L] O` U0a 1a =a Ta ga b b d +d "cd zd Ze 1Ce m5g h ^h hh c;i >i tIi x1j eij (!k zl .m >m ^Mm |m s n 3?n Xn xn jp zp Gq oq ?r E^r (s Ys Ut mt
0t Ht -u 2v @iv x|v [w `qw sw Ox jx y , y {@y {cy Uz z Y(z { R{ Gv{ | $| 5E| c| w6} :} K} e~ q~ ' v b% n \ d % c w ) \ d
9 N n ' w 3x p M > z ! % > A 0Y |% N 2 0_ = 4o lP ( q5 a 2 K \ b_ l ( i6 E \) 1 D &g U B c[ #e p =< n B { & _K k m 3 7 "b 'j e `A D qk %K ]W M 8H U 8 , gO " = _E _4 )B ]\ `d p = L k $ =$ ,' F { X& a c o Q Fr +& C # S _ `~ k y' ' =X nc v %' De 3 #N T & :; z P! Q x 3 \ D ^9 K / < U_ g
sZ g d c uq Q ` 0 > \ b ] ( 1 2 A r *+ Z9 I aO n } V( > G > < l C bs { D > o 4( @ Q ;D ] Tp t N ! Y9 ]D ] Uo M] Xn | H h G ) ag 4# K3 K8 ? J RN ^ e P" aV }# # @ $
$ p @ U n k n o w n G * Ax T i m e s N e w R o m a n 5 S y m b o l 3. * Cx A r i a l 7 @ C a m b r i a 5. . [` ) T a h o m a ; W i n g d i n g s ?= * Cx C o u r i e r N e w A $ B C a m b r i a M a t h " 1 h 3*'3*'N\f K 2 @ K 2 @ ! 0 k# k# 2 HX ? z, 2
! x x & J o b D e s c r i p t i o n - E m p l o y m e n t C o u n s e l o r & J o b D e s c r i p t i o n - E m p l o y m e n t C o u n s e l o r % J o b D e s c r i p t i o n , E m p l o y m e n t C o u n s e l o r s t a d l e r n g u y e n d <
Oh +'0 8 L \ h
( Job Description - Employment Counselor ( Job Description - Employment Counselor stadler ( Job Description, Employment Counselor Normal.dotm nguyend 2 Microsoft Office Word @ F# @ D c@ Qi@ Qi K 2 ՜. +,0 T
p x
3 Career Office Services Houston-Galveston Area Council @ k# ' Job Description - Employment Counselor Title
! " # $ % & ' ) * + , - . / 1 2 3 4 5 6 7 8 9 : ; < = > ? @ A B C D E F G H I J K L M N O P Q R T U V W X Y Z \ ] ^ _ ` a b e f i R o o t E n t r y F Z~h D a t a
( 1 T a b l e 0 D W o r d D o c u m e n t
vN S u m m a r y I n f o r m a t i o n ( S D o c u m e n t S u m m a r y I n f o r m a t i o n 8 [ M s o D a t a S t o r e D~U~ L D O X X C X D M Y H L N M Q = = 2 D~U~ I t e m
P r o p e r t i e s U C o m p O b j
y
F' Microsoft Office Word 97-2003 Document
MSWordDoc Word.Document.8 9q