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Keeping on Track with Desired Outcomes
Recognizes and addresses when poor or incomplete planning detracts from achieving meeting goal(s).
Allows time for group to address process issues.
Keeps group on track to achieve objectives in given time frame.
Establishes and reminds group members of norms for meeting behavior.
Goals and Roles
Clarifies goals and objectives of meeting.
Checks and ensures groups understanding of goals.
Recognizes when group members are unclear about goals, roles, work procedures, etc.
Verifies all group members understand and commit to common goal(s).
Recognizes when groups inability to function is caused by confusion over or non-acceptance of the goal(s).
Provides time for group to discuss, clarify, and/or modify or negotiate goals.
Ensures roles are assigned and understood.
Recognizes when a member is not ready or committed to a specific role.
Gauges the clarity of each role and how well it is being performed.
Recognizes when ambiguous roles pose problems for the group.
Communication
Invites quiet participants to contribute.
Asks open questions to stimulate group discussion.
Solicits ideas and suggestions from all members of the group.
Provides feedback to group on how well they are communicating and interacting.
Addresses non-verbal communication patterns.
Paraphrases ideas and suggestions.
Determines whether peoples perceptions are distorting information sharing and understanding in the group.
Maintains open, balanced and clear communication.
Conflict Management
Steers conflict away from personalities and toward task-related issues.
Summarizes opposing positions.
Determines when members are suppressing their ideas to avoid conflict.
Recognizes when group members try to smooth over conflict rather than addressing it.
Resolves conflict immobilizing the group.
Determines whether conflict is constructive and task-related.
Decision Making/Problem Solving
Recognizes when a decision is made implicitly rather than explicitly.
Determines if divergent or unpopular ideas are immediately rejected or ignored.
Identifies type and appropriateness of the decision-making process the group is using.
Assesses the strengths and weaknesses of the groups decision making.
Implements appropriate decision-making procedure when decisions are needed.
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