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How do we compare to our competitors? What do you like? What dont you like? What are your expectations?SourcesType an X next to the data sources you think will be useful for this project.REACTIVE SOURCESPROACTIVE SOURCES FORMCHECKBOX Complaints FORMCHECKBOX Interviews FORMCHECKBOX Problem or service hotlines FORMCHECKBOX Focus groups FORMCHECKBOX Technical support calls FORMCHECKBOX Surveys FORMCHECKBOX Customer service calls FORMCHECKBOX Comment cards FORMCHECKBOX Claims, credits FORMCHECKBOX Sales visits/calls FORMCHECKBOX Sales reporting FORMCHECKBOX Direct observation FORMCHECKBOX Product return information FORMCHECKBOX Market research/monitoring FORMCHECKBOX Warranty claims FORMCHECKBOX Benchmarking FORMCHECKBOX Web page activity FORMCHECKBOX Quality scorecards FORMCHECKBOX Other:  FORMTEXT       FORMCHECKBOX Other:  FORMTEXT       Summary: Which, How Many, How & WhenBelow, summarize your plans to gather and use both reactive and proactive sources. Indicate how much data you will get, how you will get it, and when. Include, for instance, the number of interviews or surveys you plan to use, which customers you will contact, when you will start and end the data collection, and so on. Sample size generally is 10% of your sample or > than 15.  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" # $ % v2 Title  (<\t     T,4@LXdlt_AdHocReviewCycleID_EmailSubject _AuthorEmail_AuthorEmailDisplayName_ReviewingToolsShownOnceEktContentID64EktContentLanguage EktFolderId64 EktQuickLink EktContentType EktContentSubType EktFolderName EktCmsPathEktExpiryTypeEktDateCreatedEktDateModifiedEktTaxCategoryEktDisabledTaxCategory EktCmsSizeEktSearchableEktEDescription EktInPermekttaxonomyenabled EktAddress1t Worksheetsswilson@whycompany.comSteve Wilson x3://www.uihealthcare.org/DownloadAsset.aspx?id=3739e@Ҳ>@R#T\Summary &lt;p&gt;Voice of the Customer (VOC) Definition/Purpose: Identify key business drivers of internal and external customer satisfaction. The VOC is necessary to properly focus the project and develop the right measures. Used in Define phase. Instructions: To use as a template, please spose: Identify key business drivers of internal and external customer satisfaction. The VOC is necessary to properly focus the project and develop the right measures. Used in Define phase. Instructions: To use as a template, please save a copy by clicking on the save &lt;/p&gt;T&lt;p&gt;Voice of the Customer (VOC) Definition/Purpose: Identify key business drivers of internal and external customer satisfaction. The VOC is necessary to properly focus the project and develop the right measures. Used in Define phase. Instructions: To use as a template, please save a copy by clicking on the save &lt;/p&gt;EktTaxCategoryEktDisabledTaxCatave a copy by clicking on the save &lt;/p&gt;T&lt;p&gt;Voice of the Customer (VOC) Definition/Purpose: Identify key business drivers of internal and external customer satisfaction. The VOC is necessary to properly focus the project and develop the right measures. Used in Define phase. Instructions: To use as a template, please save a coegorypy by clicking on the save &lt;/p&gt;՜.+,D՜.+,h$ hp  Oriel Incorporated  +ORL-BB2-072203-A11-024-ProjectWorksheetsv2 Title4@(_AdHocReviewCycleID_EmailSubject _AuthorEmail_AuthorEmailDisplayName_ReviewingToolsShownOnce1t Worksheetsswilson@whycompany.comSteve Wilson  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefhijklmnopqrstuvwyz{|}~Root Entry F Data g!1TablexrWordDocumentSummaryInformation(DocumentSummaryInformation8 CompObjq -  !"#$%&'()*+,B./0123456789:;<=>?@AMCDEFGHIJKLNO  FMicrosoft Office Word Document MSWordDocWord.Document.89qOh+'0p\L|  Xd@@&ɸ@k@#R7p6&Voice of the Customer (VOC) Worksheet Nola Riley Nola RileyT&lt;p&gt;Voice of the Customer (VOC) Definition/Pur՜.+,D՜.+,D,   8  ,ORL-BB2-072203-A11-024-ProjectWorksheets