ࡱ> 8Q1234567wxyz{|}~Xq`vbjbjqPqP .::^^^^.+++8*,4^,.U-LR-(z-z-z-/h)0$M0TTTTTTTVhYT7//77T^^z-z-CTw?w?w?7\^z-z-Tw?7Tw?w?O6Rz-, O +:fpRF8ST0URFYy>YSYS a0R2w?[4T5a0a0a0TT?^a0a0a0U7777...$+...+...^^^^^^ Strategic Analysis of Identity Federation with Brazilian Companies and Users Heitor M. Quintella (Professor, Certified Consultant and Systems Engineering Doctor) hquintel@unisys.com.br Jos M. Vilela (Project Manager, Master in Production Engineering /UFF) jmarcelo@jmvinfo.com.br Abstract Identity Federation, as a standard of security and identity data privacy intermediation, seems to be a real market solution and has been formed through three alliances or groups: Shibboleth, WS-Federation and Liberty Alliance. This work makes a strategic analysis of this new technology by gathering several perceptions and expectations from Brazilian companies and users. The identity federation activities were perceived with capacity of obtaining competitive advantage by the positive influence in the industry structure and in some strategic aims. The "high importance x high expectation" quadrant analysis has revealed an opportunity to improve some companies' dimensions of quality of services. Keywords: Identity Federation, Competitiveness, Quality of Services. 1. Introduction The Internet evolution was initially based on the fundamental requirement that a user would remain anonymous. However, the value added through the Internet channels made the involved parts to know and trust each other. Since the web user anonymity is a fact that will not be extinguished, the contract obligation among the consumers, suppliers, buyers and retailers demand an "identity proof" through an electronic chain of trust - something that the Internet pioneers did not take into consideration. There is a belief that soon the CIOs will have a prospect of several services on the Internet that can be applied for identity check, risk evaluation and trust score over the users and electronic channels. A wide range of Identity Services on the Internet may unchain the real potential of Internet as an electronic channel for commerce trade. Identity Federation Systems is a distinct solution that avoids the problem of the current and heterogeneous LAN systems and the threat of the monolithic identity service providers. Besides, the identity federation systems promise to strengthen all the stakeholders - companies, clients, suppliers, consumers and employees - when they control their own identity data. 2. Identity Federation Activities The Identity Federation services appears as a real solution in market and have been embodied through the three main initiatives: Shibboleth, WS-Federation and Liberty Alliance. These initiatives promote specifications, alternatives and engagement of the identity federation activities. Their composition is several groups of diverse organizational segments: education institutions, industry, technology suppliers, consumers, retailers, etc. WS-Fed was wholly formed by technology suppliers, Shibboleth by high level academic communities and Liberty Alliance and is driven mainly by consumer-oriented companies (United Airlines, American Express, Hertz, and others), rather than by technology oriented ones. Once Shibboleth was created by the entity that is also responsible by the private Internet2, its specification undoubtedly will be used in this environment. For public Internet, the trend is that so Liberty or WS-Fed shall survive by fulfilling the commercial interests. New technology trends probably will have focus in cost minimization due to the crisis that brought in the New Economy at 2001and provoked a strong reevaluation of the Internet business . Along with the fact that greater demands for revenues of investments or better founded warrantees will be an important requirement to make them a convergent technology wave. In this aspect, competitiveness and the opportunity to sustain a competitive advantage bring into prominence and can become a great justification to CIOs to accept their engagement. In other words, to find out the real competitive advantage that a new trend may bring has a great strategic advantage. In order to study the expectation and perception of quality in users' point of view and the capacity of making the organizations obtain competitive advantages, the identity federation activities that are part of the specification or mission of the three initiatives were identified and assembled as follows: Single Sign-on: the user authenticates once and, after that, can navigate to sites of different enterprises that supply services on the Internet, since they are part of a same circle of trust. Circle of Trust arrangement: to unify the several identifications on the Internet to only one, it is necessary the involved parts (entities) create confidence ties. The user not only has to trust in involved entities but also has to know which entities are involved and if they have enough commitment among them to manage, transit and control his identification. User data control and interchange: this is the activity of "federating" the user identity, where the identification and some other data in a entity (site) are associate to identification of the same user in other entity (site). This activity is performed just only after the previous user acknowledge. 2.1. Identity Federation Examples The following sample shows the user experience in an environment where the company that detains the user identity (Identity Provider) offers the possibility of "federating" its user identity with another company as Service Provider. Characters used in the examples: User: John Identity Provider: ACME airline Service Provider: Auto Rental Example 1       Figure 1: Example 1. Source: Adaptation of Liberty Alliance Project (2003:1). Example 2   Figure 2: Example 2. Source: Adaptation of Liberty Alliance Project (2003:1). 3. The Internet and the Value Chain (Porter, 2001) According to Porter, the Internet is a technology composed by a set of powerful tools that can be used, either properly or not, by almost any industry and as part of any strategy. In this context, the following questions are taken into consideration: Who will capture the economic benefits that the Internet creates? Will all the value end up by going to customers, or will companies be able to reap a share of it? What will Internets impact on industry structure? Will it expand or diminish the pool of products? And what will its impact be on strategy? Will the Internet bolster or erode the ability of companies to gain sustainable advantages over their competitors? Porter emphasizes these key questions as a result of an environmental exploration phase and, at this moment, Internet can be analysed more clearly, where several initial experiences were disastrous because the factors and truth the traditional strategy may reveal were not taken into consideration. The Internet architecture combined with other improvements in software architecture and in development tools made the Information Technology (IT) the more powerful tool for strategy - it is easier for companies to customize Internet application packages in order to fulfill its unique strategy positioning. With the common IT platform through all value chain, the Internet architecture and standards make possible to build integrated and customized systems that reinforce the fit among the activities. The basic tool to understand the IT influence in the companies is the value chain. When a company competes in any segment of industry, it executes interconnected activities for creation of value, like the sale force operation, component manufacturing or product delivery. Additionally, these activities have points of connection with activities of suppliers, channels and consumers. Through the value chain model, all these activities can be identified as well as analysed in how they affect both company's cost and the good delivered to buyers. Through the deployment of a common and open set of communication protocols the Internet technology provide a standard infrastructure an intuitive interface (browser) for information access, and ease of connectivity. In order to verify how these technological advances affect the value chain Porter suggests an IT evolution in business based on five overlapping stages: IT systems based on automated discrete transactions like order entry or accounting. Complete automation and functional improvements of individual activities as human resource management, sales force operations and product design. Cross-activity integration where CRM, SCM or ERP systems have enhancements from Internet. Integration of value chain and entire value system, where end-to-end applications allow the linkage among value chains of suppliers, channels and customers. Finally, the IT will optimize the connection from several activities and players to the value system. In this moment, for instance, product design will be optimized and customized based on input not only from factories and suppliers but also from customers. 4. Service Quality on the Internet In order to evaluate quality in the service rendered activities, this work uses the theory concepts from the studies of Valerie A . Zeithmal, A . Parasuraman and Leonard L. Berry where the authors developed a conceptual quality model and an instrument (SERVQUAL) to measure how customers and companies reevaluate the service quality. SERVQUAL is a multiple-item scale instrument with high reliability and validity. It is based on conceptual service quality definition and has five dimensions or factors that are used to measure service quality by comparing customers expectations and their perceptions of actual performance or the service renderers' perceptions. When the SERVQUAL is applied, 22 questions are answered with two distinct questionnaires that are used to evaluate the general customers expectations and the service renderers' perceptions - scale ranging from 1 "strongly disagree" to 7 "strongly agree" - where the results are used to identify gaps between experiences and expectations in relation to the following five dimensions: Tangibles (questions 1 to 4): physical facilities, equipment and appearance of personnel Reliability (questions 5 to 9): ability to perform the promised service dependably and accurately Responsiveness (questions 10 to 13): willingness to help customers and provide prompt service Assurance (questions 14 to 17): knowledge and courtesy of employees and their ability to inspire trust and confidence Empathy (questions 18 to 22): Caring, individualized attention the firm provides to its customers Parasuraman et al. (1985, p.41-50) identified some factors that affect the creation of expectations and the tolerance zone of the clients, as the following samples: what the clients listen from other clients, word-of-mouth communication provided by friends, neighborhood and known people; private needs of each client, considering his physical, psychological and social features; available amount of alternatives; client previous experience in a service usage; external communication of the service renderer in attention to explicit and implicit promises. Price, in this context, is an important factor affecting the customer choice. One of the more important conclusions of the Parasuraman study was the existence of a set of gaps among expectations and perceptions of service quality. These gaps were distributed in four categories of discrepancies related to service renderers' perceptions of service quality and one related to customers expectations of the rendered services. In this study, because of the exploration phase of the identity federation wide deployment as well as the startup scenario of its technology of which there is no case in Brazil, the analyses are driven to the aspects related to gap 1: discrepancy between the customers expectations and service renderers' perceptions of these expectations. According to this service quality model, for each side - customers and companies - the following assumptions are taken into account: the companies (sample 1) are performed by the service renderers on the Internet that have potential to deploy the identity federation activities in their business or for others. the customers (sample 2) are performed by the potential Internet users where the expectations are surveyed in relation to the potential of these activities improve the rendered services on the Internet. With the growing popularity of activities and services on the Internet environment, such as the e-commerce, the evaluation of these costumers expectations and perceptions become relevant. Mainly when several models of satisfaction measure well provided and tested by researchers are in its majority, based on traditional business channels and therefore may not be appropriate to service quality evaluation the Internet environment. Considering a web site as part of a connection between a company and its costumers, Inwaarden and Wiele(2002) affirm that it should reflect the quality efforts that are in place throughout the company. They also emphasize the importance of providing a high quality web site to its costumers since there is no human contact through this interface the interaction occurs through technological facilities. Even companies could try to emulate human interaction with technological way, in fact, some aspects of human interaction cannot be substituted by technology such as courtesy, friendliness, helpfulness, care, commitment, flexibility and cleanliness (Cox and Dale, 2001). Therefore, they must be compensated by enhancing other quality factors or new specific web quality factors (Inwaarden and Wiele, 2002). According to the five quality dimensions of SERVQUAL, instrument, this study identifies the aspects related to evaluation of Internet services and products as well as those related to the identity federation activities. The research methodology section shows the adaptations to the original SERVQUAL instrument that resulted from this work. 5. Dynamic Stability Model (Pine, 1994) The dynamic stability model was conceived as a tool for understanding the competitive scenario that was influenced by the globalization and was no more supported by the traditional approach of business administration and of mass production. Although there are several models for competitive analysis and support to companies, the dynamic stability model was established as an analysis and strategic positioning instrument for fast changeable and competitive unforecastable environment. The model is based on a matrix, whose dimensions are product and process. These two types of change have two common variation: stable or dynamic. The matching between the dimension and the variation results in four productive organization categories: Mass Production, Invention, Continuous Improvement and Mass Customization. Each category has specific features: change conditions, strategy, organization, automation, information and market attention. Although the categories are not sharp and the boundaries are not easily identified, the experiences show they are very useful for decision taken. Mass Production - stable process and product change. The competitive advantage and the profitability of this quadrant is based on cost reduction, reached by the maximum efficiency of the invested capital; and by the trained human resources used to obtain standard productions. Invention - dynamic process and product change. In this quadrant, there are constant process innovations within the organization. High specialized human resources are applied with capacity of exploration of new ideas, highly skilled jobs and little responsibility for the costs of production. Continuous Improvement - dynamic process and stable product change. There are, in this quadrant, microtransformations which improve continuously the operational production performance, as well as, the process management. This improvement is guided in rapid way and with low cost, where specialists work in regime of ongoing collaboration. Mass Customization - stable process and dynamic product change. In this quadrant, the organizations attend a large amount of consumers by combining the product variety of Invention quadrant with the production efficiency of Mass Customization quadrant. Although the main purpose of this model is to be a framework to understand the turbulent business environment, the current study uses the strategic vision supplied by this model to verify the opportunity for the strategies related to each model quadrant being empowered by the identity federation activities. 6. Research Method This work uses the hypothetical-deductive method (Popper, 1980), based on pragmatism and experiments, where the knowledge and the study objectives considering formulated hypothesis can be reached by using intuition and reason. With the objective of measuring the individual and group variables, the questionnaire is the main instrument of data collecting used in this research. The needed adaptation of known questionnaires, as well as, the self-creation of new questionnaires followed methodology remarked by Richardson (1999). The web versions were based on the principles remarked by Dillman (1998) in order to obtain the specific benefits of Internet environment such as low costs, a faster response rate and efficiency (Gunn, 2002). This web version is visualized through a browser by accessing the following URLs: Measure Instrument 1 (Sample 1): http://www.jmvinfo.com.br/questexp/ Measure Instrument 2 (Sample 2): http://www.jmvinfo.com.br/questestrategia/ SERVQUAL Questionnaire Adaptation The SERVQUAL model used to evaluate the quality of a real service was applied in this work to evaluate the capacity of a technology or technological activities - which are not in widespread use yet - for improving the enterprises services in Internet environment. In this case, the analysis related to gap 1 of this model was extended to evaluate the quality expectations and perceptions related to an applied identity federation scenario. In order to support the specific services related to this scenario, the original SERVQUAL instrument was adapted as shown in Table 1. DIMENSIONS OF SERVICE QUALITYSERVQUALMODIFIED SERVQUAL (Identity Federation contribution to enterprises)Tangibles Having physical facilities that are visually appealing. Having staff who give users individual attention. Having operating hours which are convenient to users. Having staff who are always willing to help users. (e.g. assisting users in locating books)Tangibles: Information is found with a minimum of clicks. Improve the attractiveness to the enterprise products/services. Make easy the new services use. Define a consistent and attractive navigation standard.Reliability: Having error free loan records (e.g. overdue charges are accurately calculated) Performing all requests as promised (e.g. calling users when a missing book which the user has requested is found) Providing sufficient online catalogues and Internet terminals. Being able to locate specific books on the shelves easily. Providing a conducive physical environment.Reliability: Being able to execute all the information interchange activity on time. Being able to solve eventual problems of related activities with sincerity. Being able to execute all which is need to interchange the user data. Being able to cancel the service of identity federation when users request to. Being able to storage the history of transactions related to identity federation.Responsiveness: Having a good collection of materials that meet users information needs. (e.g. books, periodicals and video tapes) Understanding the specific needs of users. Providing modern facilities. (e.g. multimedia PCs and checking of borrowers record remotely) Performing the services right the first time. (e.g. return loans are correctly updated)Responsiveness: Being able to respond any doubts through pages with explanations or frequently asked questions. Being able to provide a direct attending channel. Being able to identify, automatically, problems related to bad fulfillment or inconsistent actions caused by misunderstanding of the process. Provide extra information to services in use in order to improve the strength of decision and the use of services.Assurance: Providing prompt services to users. (e.g. users do not wait very long to be served) Having staff who are sincere in helping users to locate information and solve problems. Having staff who are approachable and consistently courteous to users. Having staff who are never too busy to respond to users request.Assurance: Being able to provide accessible privacy policy. Having secure transactions between users and enterprise. Having external certification of the actions and transactions. Being able to prevent unwanted information broadcast.Empathy: Having knowledgeable staff to answer questions. Having visually appealing materials associated with the service. (e.g. notices on overdue loans and publicity on newly arrived materials) Informing users exactly when services will be performed. Having useful signages. Categorizing materials in subject areas logical to users.Empathy: Being able to attend each user individually. Being able to provide a channel to support suggestions and complaints. Being able to improve product or service details. Being able to identify other services or related services which concern to the user. Improving the capacity to storage the user preferences.Table 1: Dimensions of Service Quality used in SERVQUAL modified to measure the identity federation contribution. Source: Self elaboration. Value Chain Model Questionnaire The questions related to competitive aspect of identity federation were adapted from a questionnaire used in a research guided by Fundao Getlio Vargas where the perceptions of executive about the Porter's key questions are investigated without, however, relating them to a list of IT tools. So, this work try to obtain the perceptions of executives by identifying which value chain activities can be contributed by identity federation, as well as, a possible influence in the industry structure when the five forces of competition are considered: barriers to entry, bargaining power of suppliers, bargaining power of buyers, threat of substitute product or services and rivalry among existing competitors. Dynamic Stability Model Questionnaire The questions related to the identity federation contribution to the strategic positioning of enterprises in the quadrants of product-process change matrix were developed based on the model in which BOYNTON, A.C.; VICTOR, B.; PINE, B.J. (1993) highlight the characteristics Strategy and IT Strategic Alignment related to each quadrant. 7. Results The study of the identity federation power of making enterprises to obtain competitive advantage was applied on executives from enterprises which provide services on the Internet by using the Internet as a business channel or by implementing web solutions to other companies. The main criteria to define a researched enterprise was the need of identifying the user or client through login and password, because, in this case, the enterprise has control the identity of the user on the Internet. The surveyed sample was formed by 21 executives distributed in several segments: Telecommunications, Finance Services, Technology, Transports and others. Considering a scale from 0 to 10 and t-test with 95% significance level, the Figure 1 shows the perceptions related to identity federation contribution to the strategic aims of the organizations (Porter, 1989) where three of the seven aims have grade above the mean 5.00: Differentiation, Complement and New Business.  EMBED Word.Picture.8  Figure 1: Contribution to Model of Porter. Source: Self elaboration. The Value Chain (Porter, 1985, 2001), considering a scale from 0 to 10, was influenced by identity federation with the grades as shown in the Figure 2.  EMBED Excel.Sheet.8  Figure 2: Influence of identity federation to the value chain activities. Source: Self elaboration Considering the mean of the assigned values related to characteristics Strategy and IT Strategic Alignment from the Dynamic Stability Model (Pine, 1994), the executives have highlighted the identity federation contribution as shown in Figure 3.  Figure 3: Contribution to Dynamic Stability Model. Source: Self elaboration. In order to evaluate the expectations about the improvement of quality of service quality, the survey was applied to a heterogeneous group of 22 users. The main criteria to define a researched sample was to be familiar to login/password process in a web page and, because of that, to have identity (personnel fulfillment form) in any kind of service rendered on the Internet such as on-line shop, entertainment services, information services etc. The perceptions of these expectations were obtained with the same sample of competitive survey. The Table 2 shows the differences between the expectations of the users related to the capacity of identity federation improving the service quality on the Internet and the perceptions from executive about these expectations. These differences were obtained through the 22 answers of SERVQUAL questionnaire applied to the two samples, and were gathered together in the five dimensions of service quality (Parasuraman et al., 1985).  Table 2: Differences in the dimensions of service quality. Source: Self elaboration. The t-Student test was used applied to differences of two means, where the calculated t (ct) is compared to the t in the Student distribution table, with a confidence coefficient of 95%. The results highlight the differences found in the Tangibles dimension and an inversion of signal was noted in the Assurance dimension. The importance of each dimension of quality on Internet was surveyed with the users sample as shown in Figure 4. This research highlights the great grades assigned to Reliability (28%) and Assurance (25%).  Figure 4: Importance of service quality dimensions. Source: Self elaboration. The Figure 5 shows a dispersion graphic matching the importance and the expectations of service quality assigned by the users (sample 2).  Figure 5: Importance versus expectations of service quality dimensions. Source: Self elaboration. With the equitable importance distribution of 20% for each dimension, the scale was adopted considering high importance for values above 20% and low importance for values bellow 20%. The expectation axis used the Likert scale (1 to 7) considering high expectation for values above 4.00 and low expectation for values below 4.00. This matching shows that Reliability, Assurance and Tangibles positioned in quadrant "High importance - High expectation" and Responsiveness and Empathy positioned in quadrant "Low importance - High Expectation". In this case, all the dimensions were considered as high expectation that the identity federation will contribute for improving the related items of quality. 8. Conclusions The survey of the sample 1 reached a return rate of 70%. It is not possible identify just one reason for the high rate. But, there are some possible reasons that can be highlighted as simultaneous influence: 1. The elaboration and the adaptation of the questionnaires have taken into account other works that uses the same theory reference and basic instruments of measure (CARVALHO, 2001; BOGADO, 2003) and have strong recommendation of simplifying the questionnaires in order to improve the objectivity, with less number of questions, without loosing the consistence of the research. 2. Considering the unavailability of the executives (sample 1), the application of the questionnaire via web has made possible the responder attends the survey in his free hour, as well as, has avoided extra activities as post a printed questionnaire. 3. The possibility of assembling a sample with responders that were part of personal and professional contact of the interviewer. In this case, the main attention employed was not provoke a fallacy of "selection of observations" or "selection of samples" (SAGAN, 1996). The use of a questionnaire in web format was considered very productive, the answers were received in a proper format to be inserted in a electronic sheet (MS Excel). However, this practice demands from the researcher a previous knowledge of computer languages which are necessary for pages construction (html, javascript, css etc.) and may become a risk factor. Hiring professional services for this task can be an alternative since the researcher pay attention to a set of factors: the questionnaire has to be elaborated by the researcher, only the adaptation to web environment is up to the web professional; the researcher has to pay attention to not limit or reduce his objectives of the questionnaire, in case of the web professional do not have enough expertise to do all the work; the time estimated by the web professional to do all the work.; the availability of the web professional to make some fixes or to attend distinct phases (pre test, real survey); although there is an alternative for page hosting (web questionnaire) for free, the research has to pay attention to the period the survey will be available on Internet. The researcher should avoid the risk for sudden discontinuing services and the lack of the service quality guarantees. There are sites that offer services of mounting the questionnaire, making it available and treat math and statistically the surveyed data. In this case, the researcher has to be conscious about the time of learning all the tools and services and to be alert to all the technical restrictions revealed by the site. The identity federation activities were perceived with capacity of obtaining competitive advantage by the positive influence in the industry structure, since within the seven strategic aims, it is plausible to say the aims "Differentiation", "Complement" and "New Business", whose grades were above 5.00 considering a scale from 0 to 10 and t-test with 95% significance level, are contributed by the identity federation activities. As a suggest, the aim "Substitution" were not so positively evaluated because of the worry for substitute services or products which could come from the proliferation of new technologies in this environment. And the aim "Barriers to Entry" was not so positive evaluated because the uncertainty and dynamism of the Internet business - which reinforces what PORTER (2001) highlighted - the Internet applications are difficult to keep proprietary from new entrants. Considering the approach of this research has focus on services which can be rendered by enterprises through the technology or technological practices of the identity federation activities, it is clear that the business which would be contributed by the studied activities can not put this technology "in a jail", and so, the worry is that the related activities can be used by a rival as well. This proposition does not invalidate their capacity of obtaining competitive advantage, but, it is an argument to reject the affirmative that this vantage is "sustainable". The Table 3 shows some suggested conclusions based on the analysis of the results when the executives (sample 1) are grouped in segments of their enterprises. Strategic AimSegment that assigned the higher grade Suggested ConclusionsBarriers to Entry and Switching CostsTransportationAs this segment can use the Internet technology to offer value added services to other enterprises, the appropriated use of Extranet as a service channel can enlarge its customer base, as well as, can create barriers to new competitors. Since this segment does not focus on this technology, it suggests dynamism of the competitors are not so high while involving this kind of technology, and so, the competitive advantage may become more sustainable.Cost ReductionFinance InstitutionsThe finance institutions use technology to reduce cost of their activities. And so, while the identity federation attends the need of this segment, it possibly reveals as a strategic aim to obtain competitive advantage.ComplementTelecommunicationThe telecommunication segment in Brazil has been involved by a expansion and turbulent environment, for the last ten years, propelled by the brazilian privatization program which ended the state monopoly of this sector. With the scenario of new companies, partnerships and services, the identity federation, as a "Complement" strategic aim, could possibly bring value added services as well, improve the customer base loyalty..Table 3: Conclusions about the Strategic Aims based on segments of enterprises. Source: Self elaboration. The identity federation activities were perceived with capacity of affect positively the primary and support activities of the Value Chain (PORTER, 1989), through the activities Firm Infrastructure, Technology Development, Marketing and Sales and Services whose grade were above 5.00 considering a scale from 0 to 10 and a 95% significance level. Some reasons are suggested about the noticed importance to the Value Chain activities: Technology Development participate as a collaborative and geographically distributed product with multiple players of the value system. Marketing and Sales allow tailored actions of marketing while allow the identification and tracking of the user profile. According to the executives, the studied activities contribute with more emphasis to the strategic characteristic Production of unique or novel product or process and to the IT alignment challenge Design of cross-functional information and communication systems that support microtransformations. This contribution matches to position the enterprise to Invention and Continuous Improvement quadrants. Considering the product-process matrix, this result reflects what the Internet technology may offer when there is a environment with dynamic processes through the enterprises. Assurance dimension has received the smallest medium and the smallest gap between expectations and perceptions of these expectations. It explains a real and common worry from users and executives about a specific quality dimension that is related to the problem of dealing with high confidential private information. The highest grade related to having external certification of the actions and transactions suggests that the use of digital certification could be an important value added for identity federation in achieve Assurance service quality. The lowest grade assigned to Assurance dimension related to being able to prevent not unwanted information broadcast can reflect the growing problem that involves spam, virus, trojan, hoaxes on Internet. In front of this scenario, both the technology developers or the companies that deploy the Identity Federation solution have to be concern about a possible correlation between the expectations on this dimension of quality and the abusive practice on the Internet. Considering the analysis of the importance versus customers expectations of each dimension of quality, all dimensions have received high expectation. However, when relating them to the assigned importance, the Reliability, Assurance and Tangibles are shown in highlight. It suggests the "High Importance - High Expectation" quadrant demands more attention inasmuch as the consequence can be negative if the perception of the rendered services do not achieve the expectations related to those dimensions of quality. 9. 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"< " I"| *p@ @ *p@ @  (p@ @  " *x@ @   @  "| "x!@ @  "4!@ @    P" `!Gesto e planejamento estratgicoNo sei se pelo meu desconhecimento do assunto, mas achei um pouco complexo de responder, pois os tpicos eram "os mesmos" - login nico, .... e ..., mas os objetivos diferentes.Principalamente a anlise juntamente com planejamento estratgico de evolues tecnolgicas, no para o uso dentro da organizao, mas para atender as demandas do mercado de TelecomTelecomunicaesEsto muito bons IntegraoHenrique AlessandroAmostra do Instrumento 1Amostra do Instrumento 2Nome Pr-testeXEmpresa Grupo LachmanTelemar Banco BBMTrend - Escolha24HEuMudeiAMBEVFlixAlexandre MeloPr-teste (papel)subjectUFF-Questionario2III_1I1_nomeCarlos Eduardo Vieira da SilvaI2_organizacao PETROBRAS S/A!Melhorar o texto da pergunta E10. I3_funcaoContadorIII_3I4_sexoMIII_5I5_idadeI6_emailcarlos.vieira@petrobras.com.brdDe uma maneira geral, os textos esto consistentes. Minha sugesto de tentar torn-los mais concisos. A atividade de responder um questionrio onde voc no detm conhecimento do assunto, ou seja, precisa ler com ateno e entender os conceitos, induz ao pesquisado a uma leitura dinmica, o que pode acarretar o no entendimento satisfatrio do assunto.III_4III_2Data:daniela@adc.coppe.ufrj.br'Daniela Carnavale de Albuquerque Vilela COPPE/UFRJFSecretria ExecutivaMarcelo BergmanI7_anosusuarioMarcelo Santos Freire JniorAccenture do Brasil LtdaSim. Sugiro que a pontuao seja na ordem de dezena, ao invs de centena. O que seria uma pontuao 23, por exemplo ? Tem valor para sua pesquisa ? ConsultorISim. Esto bastante claros, inclusive os exemplos so de tima qualidade.marcelo.freire@accenture.com Por estar totalmente envolvido com a Internet de vrias formas (utilizao, desenvolvimento de sistemas, etc...), os conceitos de federao de identidade so claros p/ mim. Porm, dependendo do pblico a ser escolhido ser preciso uma maior explicao do conceito, de forma mais objetiva.Leonardo AlmeidaAmilRicardo ManoelII_E01II_E02II_E03II_E04II_E05II_E06II_E07II_E08II_E09II_E10II_E11II_E12II_E13II_E14II_E15II_E16II_E17II_E18II_E19II_E20II_E21II_E22pt_obs1_secao1pt_obs2_introducaopt_obs3_perguntaRodrigo HaddadAVVA InformticaAnalista de Sistemasrhaddad@rj.netUFF-Questionario1II_1_1Muito II_2_1_3_a II_2_1_3_b II_2_1_3_c III_1_3_a III_1_3_b III_1_3_cIII_2_1IV_E04IV_E16V_P11I_1_4_telefone 3131-2218 I_4_funcaoI_4_funcao_outro II_2_1_6_a II_2_1_6_b II_2_1_6_cIV_E12V_P01V_P13versaoII_1_5 II_2_1_4_a II_2_1_4_b II_2_1_4_cIV_E08IV_E21V_P08V_P21 I_1_1_nome Alessandro Marcos de Leal Santos I_1_6_emailalessandro.leal@telemar.com.br I_2_segmentoI_3_empregados mais de 5000 II_2_2_1_a II_2_2_1_b II_2_2_1_c II_2_2_1_d II_2_2_1_e II_2_2_1_f II_2_2_1_g II_2_2_1_h II_2_2_1_iII_2_3_aIV_E02IV_E14V_P12I_1_2_organizacao II_2_1_1_a II_2_1_1_b II_2_1_1_cIV_E01IV_E13V_P06V_P18$Ze, talvez siplificar mais o exemplo I_1_3_funcaoGer. de Planejamento I_1_5_celular 8801-0634 I_5_tempoII_1_6 Centralizado II_2_1_2_a II_2_1_2_b II_2_1_2_c III_1_4_a III_1_4_b III_1_4_cIII_2_2ProjetoIV_E09IV_E10IV_E22V_P02V_P14II_1_2 II_2_2_3_a II_2_2_3_b II_2_2_3_c II_2_2_3_d II_2_2_3_e II_2_2_3_f II_2_2_3_g II_2_2_3_h II_2_2_3_iII_2_3_c III_1_1_a III_1_1_b III_1_1_cIV_E05IV_E17V_P04V_P16II_1_3 Mais ou MenosIV_E06IV_E18V_P09V_P10V_P22II_1_4MedianaIV_E07IV_E19IV_E20V_P03V_P15 II_2_1_5_a II_2_1_5_b II_2_1_5_cIII_2_3IV_E03IV_E15V_P05V_P17 II_2_2_2_a II_2_2_2_b II_2_2_2_c II_2_2_2_d II_2_2_2_e II_2_2_2_f II_2_2_2_g II_2_2_2_h II_2_2_2_iII_2_3_b III_1_2_a III_1_2_b III_1_2_cIV_E11V_P07V_P19V_P20Americo Brigido CunhaEmbratel ENgenheiroamerico@convergencepro.orgAlessandro Martins AlvesStatSystem Consultoria LtdaGerente de Projetoalessandro@statsystem.com.br 3849-5744TI e Sistemas de SuporteXTrabalho em sintonia com o Gerente de TI da empresa, bem como com a área de e-Business.!Henrique Miranda Dourado Teixeiradourado@lachmann.com.brOutrasentre 500 e 5000Grupo LachmannGerente de Projetos 8136-7851Muita8Sim, esto claro, principalmente em funo dos exemplos.No os achei concisos.Uma quantidade to grande de perguntas leva o entrevistado a, em determinado momento, deixar de pensar individualmente em cada pergunta, e passa a responder de uma maneira mais "genrica". Sugiro que seja revista essa quantidade, e que fiquem apenas os itens mais relevantes._Idias so levadas para a diretoria, que as leva para a presidncia e o conselho de acionistas. AutomaoCustomizao em MassaInovaoMelhoria ContnuaProduo em MassaAlfredo LucenaHPInteligcontatotelmoreira@brahma.com.brCarlos RerumFabrica Digital Ricardo Pradoricardo@fabricadigital.com.br Nelson Hiranonelson.hirano@gpnetrj.com.brG&PFrancisco Leta$franciscoleta@nextconsultoria.com.brNextConsultoriacarlos.lima@rerum.com.brMiguel Gouveiamgouveia@impsat.com.brImpsat Helena Maiahmaia@uol.com.br SubmarinoClaro GloboOnlineBradescoSeguroSulAmerica SegurosMarcus Sardinha Banco PactualLuis Ricardo Lealleal@lachmann.com.brSergio Fernandes Vezzsergio.vezza@ambev.com.br Beckman (BBM)Cristiane Craveiro (RH)ccraveiro@submarino.com.br Carlos FresLD WEB Solutionscfroes@ldinfo.com.brNTelelistas.netRodin IdeiasNet Jos Benvidesjcbenevides@petrobras.com.br PetrobrsDaniela VilelaCarlos Eduardo SilvaMarcelo SantosJuliana Brando da Silvajuliana.cunha@claro.com.br Marcos Vieiramarcos.vieira@shell.comRodrigo Fernandesrodrigo@improveit.com.brGabriela Thielmanngabriela@thielmann.com.brEduardo Haugontalbane@ig.com.brMarden Mesquita Ferreiramarden_ferreira@praxair.com Jorge Viannajoucop@hotmail.comabsimas@globo.comAlexandre Brando Gustavo Dinizgustavo_diniz@uol.com.brlgalmeida@telelistas.netPaula Carvalhopbarreto@globosat.com.brRaphael Tarantotaranto@ig.com.brSabrina Barbirato Lobosblobo@ig.com.br Luiz Henriquelhcarva@hotmail.comGustavo Pereirasappo@vnet.com.br Flavio Leitaoflavioleitao@click21.com.brResp Pesquisatel / dourado@lachmann.com.br$tel / alessandro.leal@telemar.com.brtel / beckman@bancobbm.com.brtel / sardinha@pactual.com.brtel / amello@eumudei.com.brtel / mbergman@telelistas.netleonardo.almeida@attglobal.netsilviane.andrade@claro.com.brSita Marco PonzoPMMContato Fabiano PelliccioneContato Silviane Andradefabiano.pelliccione@sita.aeroII_2_1_3II_2_2_cIV_P04IV_P16 512-349-4065II_2_1_6II_2_2_fIII_1_2IV_P12;Recomendar e tomar decisoes juntamente com board da empresaII_2_1_4II_2_2_dIV_P08IV_P21 Seguro Sadeentre 50 e 500IV_P02IV_P14Amil International TexasII_2_1_1II_2_2_aIV_P01IV_P13Gerente de Informatica 512-695-1144.Decisoes corporativas sao submetidas ao board.II_2_1_2II_2_2_bIV_P09IV_P10IV_P22II_2_2_iIV_P05IV_P17II_2_1_7II_2_2_gIII_1_1IV_P06IV_P18IV_P07IV_P19IV_P20II_2_1_5II_2_2_eIV_P03IV_P15II_2_2_hIV_P11IP: 66.136.215.25Vendas +21 38495771Parecer Tcnico TransportesAnalista de Negocios 200.225.76.2pTenho papel importante dentro do plano estratgico de TI e na busca por uma metodologia de gerncia de projetos.OPresidncia-Diretorias-Gerncias. Tudo acompanhado pelas acionistas da empresa. (85) 266-2051NenhumRicardo MoreiraOutras de ManufaturaAmbevDiretor Regional(85) 9944-5659tPlanejamento prvio corporativo, ajustado localmente. Autonomia local respeit< ando padres operacionais corporativos. 11-2122 1431`Sou gerente de desenvolvimento de sistemas, com o papel principal de trazer novas tecnologias para o negcio da Cia, seja para reduo de custos operacionais, bem como para aumento de receita de vendas e diminuio do capital empregado. Portanto, meu papel est totalmente relacionado ao processo decisrio na disseminao do uso de tecnologias na Cia.AmBevGerente de Sistemas 11-9131 1654iA organizao possui somente trs nveis hierrquicos, as pessoas tm muita autonomia e poder de deciso.3Muito relevante. Tomo todas as decises da empresa.Tecnologia Web menos de 50[Baseado em necessidades dos clientes e da prpria empresa, o diretor toma todas as decises 200.179.65.4 2216-7000Decisombergman@telelistas.netGrupo TelelistasDiretor de Sistemas 9856-9611MAt certo nivel a diretoria resolve;acima o diretor presidente decide/aprova.tel / rodin@ideiasnet.com.brCarlos Eduardo Rocco FresL&D Web SolutionsDiretorEMBRATEL200.244.53.133Sabrina Barbirato Lobo BettiniEDSAnalista de sistemas Jnior 144.9.158.98 200.255.122.8Paula Barreeto de CarvalhoGlobosatAnalista de PlanejamentoGustavo Diniz SimesKimberly-ClarkVendedor200.147.119.39ALEXANDRE BRANDO SIMASMCCANN ERICKSONNREDATOR)Polcia Civil do Estado do Rio de JaneiroInspetor de Polcia 200.156.51.11 White Martins EngenheiroEduardo Albane Haugont TV Globo LtdaPesquisador de Sistemas de TV I 200.208.25.68Gabriela Thielmann FerreiraApolo Tubos e EquipamentosGerente de Comercio Exterior 200.255.10.62 Shell BrasilEng. de Manuteno e Utilidades 134.162.205.3Juliana Brando Cunha da SilvaAnalista(021) 3206-9202yTrabalho diretamente na rea financeira, mas dou uma ajuda significativa sobre os caminhos tecnolgicos a serem traados.Rodin Spielmannrodin@ideiasnet.com.brTecnologia da Informacao0Diretor Financeiro e de Relao com Investidores2Normalmente consenso no Conselho de Administrao.200.150.147.21ponzo@embratel.com.brAmericoabcunha@embratel.com.br.Participo do processo de escolha de tecnologiaBeckmanServios FinanceirosbDefinio das Metas a seguir pela diretoria e adequao das tecnologias para alcanar estas metas.200.184.47.212beckman@bancobbm.com.brJos Luis Portellijlportelli@telesp.com.br TelefnicaKSou responsvel pela elaborao do BP de TI e pela deciso de implement-loALEXANDRE AVELINO DE MELLOamello@eumudei.com.brEUMUDEISOCIO reunio entre os scios gestoresCarlos Augusto de Assis Lima Rerum Engenharia de Sistema LtdaDiretor de Tecnologia 11-5182-2004 11-9913-3648Carlos@rerum.comTecnologia da InformaoEmail Documento WordWordfabiana@maquina.inf.brFabiana RodriguesAmericanas.comContato SimoneOi 2514-9611.Participo de um grupo de anlise de tecnologiaMarcus Andr Sales Sardinhasardinha@pactual.com.brBanco Pactual SAAnalista Sistema 9765-9356(Analista - Gerente de TI - Diretor de TIPouca200.184.158.90 200.222.3.3Vania Neves (contato Adelia)!vania.neves@inteligtelecom.com.brDimensoElementos TangveisConfiabilidadeCapacidade de Resposta SeguranaEmpatiatcUsuriosEmpresasExpectativa (1)Percepo da expectativa (2)Hiato (1) - (2)Elementos tangveisMdiasAmostra:ttP(tt)tc = (M1-M2)/Sx1x2=Sx1x2 =P(tc) 3154-6188"Engenharia e planejamento de redes'Proposio de ferramentas e de projetosJose Luis Portellijlport@ig.com.br TelefonicaAnalista de Sistemas Senior 7133-7023De cima para baixo 200.205.95.101. Elementos TangveisItem Mdias: :Com as Atividades de Federao de Identidade as empresas: =Facilitam a obteno da informao em nmero menor de clicks.2Aumentam a atratividade de seus produtos/servios."Facilitam o uso de novos servios.6Definem um padro de navegao consistente e atraente.2. ConfiabilidadeUSo capazes de realizar todo servio de intermediao das informaes no tempo certo.PSo capazes de resolver um eventual problema nestas atividades com sinceridade. ]So capazes de realizar todo servio necessrio na intermediao das informaes do usurio. TSo capazes de cancelar o servio destas atividades quando solicitadas pelo usurio.MSo capazes de armazenar o histrico das aes envolvidas nestas atividades. wSo capazes de atender plenamente a quaisquer dvidas atravs de pginas explicativas ou com perguntas mais freqentes.:So capazes de oferecer um canal direto para atendimento. So capazes de identificar automaticamente, pelas suas aes, possveis problemas em mau preenchimento das informaes ou aes inconsistentes por mau entendimento do processo. Permitem que se tenham informaes adicionais nos servios utilizados de forma a aumentar o poder de deciso e rapidez no uso dos servios.USo capazes de transmitir confiana atravs de uma poltica de privacidade acessvel.>Permitem que se tenha segurana nas transaes com a empresa. WTransmitem confiana atravs de outras empresas certificadoras das aes e transaes. TSo capazes de impedir a propagao de informaes de forma indevida ou indesejada. 4. Segurana3. Capacidade de Resposta 5. Empatia4So capazes de atender individualmente cada usurio.HSo capazes de oferecer maior detalhamento para cada servio oferecido. ZSo capazes de identificar outros servios ou servios associados que sejam de interesse. BAumentam a capacidade de se armazenar as preferncias do usurio. GSo capazes de oferecer um canal de atendimento a sugestes e crticas.Grau de Liberdade (n1+n2-2):DESVIO PADRO: Tecnologia1. Barreiras Entrada2. Custos de Mudana3. Diferenciao4. Reduo de Custos5. Complemento6. Substituio7. Novos NegciosMetasBarreiras EntradaCustos de Mudana DiferenciaoReduo de Custos Complemento SubstituioNovos Negciosc1. As atividades de Federao de Identidade podem ser utilizadas para aumentar barreiras entrada? Questo-chave2. As atividades de Federao de Identidade podem ser utilizadas para aumentar os custos de mudana, mantendo o usurio mais "leal" ao servio da empresa?3. As atividades de Federao de Identidade podem ser utilizadas para tornar a empresa nica, diferenciada dos demais concorrentes?Y4. As atividades de Federao de Identidade podem ser utilizadas para reduo de custos ?5. As atividades de Federao de Identidade podem ser utilizadas para criar parcerias e aumentar a oferta de produtos complementares?r6. As atividades de Federao de Identidade podem ser utilizadas para dificultar a ameaa de produtos substitutos?d7. As atividades de Federao de Identidade podem ser utilizadas para transformar a cadeia de valor?d8. As atividades de Federao de Identidade podem ser utilizadas para criar novos produtos/servios?Cadeia de ValorInfra-estrutura!Gerenciamento de Recursos HumanosDesenvolvimento de Tecnologia 21 2466-2454|Incentivador estratgico. Sendo scio-diretor de uma empresa de consultoria de TI, posso dizer que somos norteados por isto.Francisco Jos Letafranciscoleta@yahoo.com.brNext Consultoria Consultor TI 21 8134-9141^Levantado em conjunto com os membros da diretoria, mas avalisado sempre pelos scio-diretores. 201.8.79.23Aquisio (Suprimentos)Logstica Interna OperaesLogstica ExternaMarketing e VendasServiosTipo de AtividadeImpacto Grau (0 a 10)Infra-estrutura da empresa AquisioLogsitca ExternaMarketing & VendasFlavio Pereira$flavio.pereira@inteligtelecom.com.brContato Flavio Pereira HIPTESE 1 HIPTESE 2 HIPTESE 3Brasil TelecomErroEnv PesquisaContato Daniele Machadodmachado@predialnet.com.brVIVOBanco do BrasilCEFPRODUTOPROCESSOMATRIZ PRODUTO-PROCESSOProdutoProcesso EstratgiaAlinhamento Estratgico de TIAlinhamento Estratgico*Estratgia e Alinhamento Estratgico de TIAmbiente de Mercado<Totais:1. As atividades de Federao de Identidade auxiliam as empresas a obter menor custo dos processos para oferecer produtos/servios diferenciados em novos mercados?2. As atividades de Federao de Identidade auxiliam as empresas a Integrao de constantes mudanas nos requisitos de comunicao e processamento das informaes?o3. As atividades de Federao de Identidade podem ser usadas para personalizar a oferta de produtos e servios?Bloco II: (Grau > 5)Bloco III: (Total > 0)Thereza Cristina SallesMedidata Secretriatsalles@medidata.com.br 200.244.48.1Helio Carestiato FilhoMedidata Informtica S.A.Gerente de Negcioshfilho@medidata.com.br1. As expectativas que os usurios finais tm da facilidade de manuseio, apresentao, armazenamento e atualizao das informaes de identidade atravs das Atividades de Federao de Identidade superam as percepes que as empresas tm dessas expectativas?2. As expectativas que os usurios finais tm da habilidade para fazer o servio prometido de forma confivel, precisa e consistente superam as percepes que as empresas tm dessas expectativas?3. As expectativas que os usurios finais tm da disposio da empresa em realizar prontamente os servios relacionados s Atividades de Federao de Identidade, oferecendo atendimento adequado, superam as percepes que empresas tm dessas expectativas?4. As expectativas que os usurios finais tm da habilidade para fazer o servio prometido de forma confivel, precisa e consistente superam as percepes que as empresas tm dessas expectativas?5. As expectativas que os usurios finais tm da ateno individualizada, facilidade de contato (acesso) e comunicao superam as percepes que as empresas tm dessas expectativas?% Executivos bi-caudal Raiz(Sx1x2) =Importncia dos FatoresOutroInternetrComo fao parte da rea voltada para negcios em Internet, sou um cliente interno da rea de Tecnologia. Sendo assim, no possuo o poder de deciso final sobre as tecnologias adotadas, mas aponto as minhas necessidades e prioridades, e influencio indiretamente sobre as possveis solues tecnolgicas que podem ser usadas dentro da empresa, especfico para o canal web.Marcelo Correamarcelo.correa@vivo.com.brVivoCoordenador de InternetyA equipe de negcios Internet (da qual fao parte) definem as estratgias web da empresa, e as correspondentes tticas e aes de curto e de longo prazo. Aps essas definies, elaboramos as especificaes funcionais sobre as ferramentas e sistemas que necessitamos, e repassamos para a rea tecnolgica da empresa. Eles ento optam por desenvolver internamente ou adquirir solues de mercado (em algumas situaes nossa prpria rea tem esse poder de deciso). Estudamos as alternativas em conjunto, e adotamos a soluo que mais esteja adequada com os requisitos de negcio e de TI (infra, sistemas, integraes, segurana, etc.).(Marcelo Correa (Contato Daniele Machado) 21 2202-3561UMeu papel inclui, prospeco, avaliao e sugesto de tecnologias para a organizao.Claudio dos Santos Pereiraclaudio.santos@caixa.gov.brAdministrao PblicaCaixa Econmica Federal Supervisor 21 9617-9679aDe maneira geral baseado em fatos, dados histricos, anlise do ambiente (inclusive o mercado).200.201.164.11&Claudio dos Santos (Contato Jose Luiz)Sist.FinanceiroServ. Financeiro |tc| > 1,6939 MarketingLPequeno. A rea de TI que define qual a tecnologia que dever ser usada. Isadora Lemosisadora.lemos@oi.net.brAnalista de Marketing 8801-2842[A rea de mkt pede e a rea de TI discute a solicitao (o que possvel ou no e o prazo)Isadora Lemos (Contato Marcela) Angela BarrosGte. Servios de Marketingabarros@medidata.com.br 200.244.48.3 (21)3723-6900$Qualidade de Processos, Produtos, TIHmotivador, influenciador, coordenador de desenvolvimento em certo escopoFlvio dos Santos PereiraIntelig TelecomConsultor de Qualidadenormalmente so envolvidas as diversas reas pertinentes para a deciso, visando ter todos os pontos analisados, mas as grandes decises so mais centralizadas200.184.146.29Jos Carlos de Oliveira Medidata S.Ajoliveira@medidata.com.brFernando Knackfknack@medidata.com.br Jos OliveiraDContato Fernando KnackTIMAracy de A. Monteiro de CastroAuxiliar Administrativoaracy@adc.coppe.ufrj.br 146.164.63.4AracyGuilherme Arajo MesquitaConsultor de Projetosgmesquita@medidata.com.brbResponsvel por desenvolvimento de aplicaes e direcionamento tecnolgico para as reas WEB e CRM VANIA NEVESINTELIG TELECOMUNICAES LTDAGERENTE DE SISTEMAS?Dentro de TI existem somente 3 nveis hierrquicos cujo poder decisrio varia de acordo com a abrangncia, o valor ou mudana estrutural envolvido. Porm as equipes so desenvolvidas para que cada indivduo tenha autonomia e poder decisrio dentro do seu nvel de atuao, de forma que se reduzam gargalos operacionais.PNa especificao dos requisitos de usurios para sistemas de suporte operao.Amrico Brgido CunhaGERENTE$Aps a especificao de requisitos de usurios, o projeto analisado por uma equipe de arquitetura para definio da melhor soluo tcnica. Aps detalhamento da soluo tcnico feita a contratao de fbrica de software para detalhamento do projeto, construo e implementao da soluo.DADOS DA AMOSTRA Amostra 1Segmento RespondentesRerum Engenharia de Sistema>Tempo Mdio de Atuao dos Entrevistados na Organizao (anos)rea de Atuao do Entrevistado Amostra 2SexoAnos de Experincia na InternetMdiaIdadeC ResponderamContato PessoalQuestionrio enviado por emailPemailTotalRe-contactados por telefoneContato Indicado por TerceiroNo respondidosRetorno - no possui tempo!Retorno - no pessoa apropriada Sem retornopContato Pessoal Lista)Mdia de Tempo de Atuao do Entrevistado Desvio PadroCargo do EntrevistadoGerenteScio Coordenador no informouH Viso GeralPoucoo1. At que ponto a Internet valorizada como instrumento de estratgia empresarial dentro da sua organizao? |2. Em que medida a sua rea possui um plano de ao estratgico formalmente alinhado com o plano estratgico da organizao?3. Em que medida o plano de ao estratgico da sua rea baseado em alguma prospeco dos cenrios futuros da tecnologia na Internet?o4. Que importncia tm os padres internacionais (tipo ASP, JSP etc.) no desenho de sua estratgia na Internet? Importncia DesempenhoImportncia x DesempenhoInvenoDesvio Padro: Intervalo: Lim Superior Lim Inferior |tc| > 2,0345Puni(tt)Pbi(tt)GL = Elementos -1nOUTRTLTCFIAB Menos que 500 Mais que 500 Distribuio Menos de 500 Mais de 500Firm InfrastructureHuman Resource ManagementTechnology Development ProcurementInbound Logistics OperationsOutbound LogisticsMarketing and SalesServicesMass CustomizationMass Production InventionContinuous Improvement Tangibles ReliabilityResponsiveness AssuranceEmpathy DimensionUsersExpectation (1) ExecutivesPerception of expectation (2)GapctP(ct)6.33 [5.42 ; 7.25]4.81 [3.97 ; 5.65]7.05 [6.24 ; 7.86]5.05 [4.23 ; 5.87]5.10 [4.23 ; 5.96]5.52 [4.76 ; 6.29]5.52 [4.54 ; 6.51]6.95 [6.00 ; 7.91]6.71 [5.81 ; 7.61]Z? ̨A A[fBoB]_^Cn4EaFs H}ssfHecH `&&I I IR WJ h&J 9K mK Lb uL LE ea=M prM MVGNNadN?:OOde PjdeQ}idQ)feSo TkTHUU0H&VVZWhXYsY̍ZC[c[8\\(]]w]]$3^$Q_Aa2bc Mdd)t!eOffgghUi BOj jj% ck \=lx Bl 2Am| sm t`noobrVat \}vawV0wmz3rk|xV}}`~~5ac4Yyb `9 7 b`p ,諲$DpP \f(`6V諫 Кf֜d՜bd{0cT0b b,b}0RT0,bbbhbz0bJbb%0bJ` 0JbQ` 00Xb`lb<b0Totais:1. As atividades de Federao de Identidade auxiliam as empresas a obter menor custo dos processos para oferecer produtos/servios diferenciados em novos mercados?2. As atividades de Federao de Identidade auxiliam as empresas a Integrao de constantes mudanas nos requisitos de comunicao e processamento das informaes?o3. As atividades de Federao de Identidade podem ser usadas para personalizar a oferta de produtos e servios?Bloco II: (Grau > 5)Bloco III: (Total > 0)Thereza Cristina SallesMedidata Secretriatsalles@medidata.com.br 200.244.48.1Helio Carestiato FilhoMedidata Informtica S.A.Gerente de Negcioshfilho@medidata.com.br1. As expectativas que os usurios finais tm da facili I  dMbP?_*+%0&\.?'\.?(~?)~?MHP LaserJet 5 - 4 andar@w@yXX @MSUD7HP LaserJet 5%d "dXX `? `?U} } } $} I} } I} IR  T0 b b 16     b b  82  V  N  :O  Pj Q) Tk HU V W Ys  Z  [  \   3^ a c d) Of gh Oj  &&@1%/CAZ &>@%/XAZ&5@%/XAZ&4@%/PAZ&$@%/CAZ!Amostra do Instrumento 1   Pesquisa ! Nomecontato Pr-testeEmpresa +Env +Resp "Henrique&&tel / dourado@lachmann.com.br #X" Grupo Lachman #X #X P"Luis Ricardo Leal&leal@lachmann.com.br#" Grupo Lachman #X #X C" Alessandro-&$tel / alessandro.leal@telemar.com.br #X"Telemar #X #X P" Beckman (BBM)&&tel / beckman@bancobbm.com.br#" Banco BBM #X #X P"Marcus Sardinha&&tel / sardinha@pactual.com.br#" Banco Pactual #X #X PFlix 'telTrend - Escolha24H C  "Alexandre Melo$ &tel / amello@eumudei.com.br # "EuMudei #X #X P  "Ricardo Manoel &moreira@brahma.com.br " "AMBEV #X #X P  "Sergio Fernandes Vezz" &sergio.vezza@ambev.com.br " "AMBEV #X #X C  "Marcelo Bergman' &tel / mbergman@telelistas.net # "Telelistas.net #X #X P  "Leonardo Almeida' &leonardo.almeida@attglobal.net # "Amil #X #X P %Alfredo Lucena(email$ %HP $X 0N P%"Vania Neves (contato Adelia)*&!vania.neves@inteligtelecom.com.br#"Intelig #X #X C"Flavio Pereira-&$flavio.pereira@inteligtelecom.com.br#"Intelig #X #X P"Carlos !&carlos.lima@rerum.com.br#"Rerum #X #X P1 Ricardo Prado&'ricardo@fabricadigital.com.br21Fabrica Digital 2X P Nelson Hirano%'nelson.hirano@gpnetrj.com.br G&P X P"Francisco Leta-&$franciscoleta@nextconsultoria.com.br#"NextConsultoria #X #X P"Miguel Gouveia&mgouveia@impsat.com.br#"Impsat #X HErro P Helena Maia'hmaia@uol.com.br  X P %Cristiane Craveiro (RH)#(ccraveiro@submarino.com.br$% Submarino $X 0N C" Carlos Fres&cfroes@ldinfo.com.br#"LD WEB Solutions #X #X C"Rodin%&tel / rodin@ideiasnet.com.br#" IdeiasNet #X #X P Jos Benvides%'jcbenevides@petrobras.com.br Petrobrs X C!Contato Silviane Andrade&'silviane.andrade@claro.com.brClaro C 1Contato Flavio Pereira-'$flavio.pereira@inteligtelecom.com.br21Claro 2C 1Contato Flavio Pereira-'$flavio.pereira@inteligtelecom.com.br21Brasil Telecom 2C $Contato Fabiano Pelliccione&'fabiano.pelliccione@sita.aero Sita C  Marco Ponzo'ponzo@embratel.com.brEmbratel X PD_lb~izi  T0! b" b# 16$  % & ' b( b) 82* V+ N, :O- Pj. Q)/ Tk0 HU1 V2 W3 Ys 4 Z 5 [ 6 \ 7 8 3^9 a: c; d)< Of= gh> Oj ?  "Americo &abcunha@embratel.com.br # "Embratel #X #X P!"Jos Luis Portelli!!&jlportelli@telesp.com.br!#!" Telefnica !#X !#X !P"%Fabiana Rodrigues"(fabiana@maquina.inf.br"$"%Americanas.com "$X "0N "C#Contato Simone # #PMM #C #$Contato Simone $$ GloboOnline $C $%Contato Simone %%BradescoSeguro %C %&Contato Simone &&SulAmerica Seguros &C &('"Isadora Lemos (Contato Marcela) '&isadora.lemos@oi.net.br'# '"Oi '#X '#X 'C1("(Marcelo Correa (Contato Daniele Machado)#(&marcelo.correa@vivo.com.br(# ("VIVO (#X (#X (C )Contato Daniele Machado#)'dmachado@predialnet.com.br))Banco do Brasil )C )/*"&Claudio dos Santos (Contato Jose Luiz)$*&claudio.santos@caixa.gov.br*# *"CEF *#X *#X *C+Contato Fernando Knack + +TIM +C +,'-'.'/)0))*)**1(16@%4Q4AZ!2Amostra do Instrumento 2 22 Pesquisa2! 3Nome3contato3 Pr-teste3Pr-teste (papel) 3+Env 3+Resp4Daniela Vilela"4'daniela@adc.coppe.ufrj.br 4X4 4X 4X5Carlos Eduardo Silva'5'carlos.vieira@petrobras.com.br 5X5 5X 5X6Marcelo Santos%6'marcelo.freire@accenture.com 6X6 6X 6X7Rodrigo Haddad7'rhaddad@rj.net 7X7 7X 7X!8Alessandro Martins Alves%8'alessandro@statsystem.com.br 8X8 8X 8X9Americo Brigido Cunha#9'americo@convergencepro.org 9X9 9X 9X!:Juliana Brando da Silva#:'juliana.cunha@claro.com.br : :X :X; Marcos Vieira ;'marcos.vieira@shell.com ; ;X ;X<Rodrigo Fernandes!<'rodrigo@improveit.com.br < <X <D=Gabriela Thielmann"='gabriela@thielmann.com.br = =X =X>Eduardo Haugont>'albane@ig.com.br > >X >X!?Marden Mesquita Ferreira$?'marden_ferreira@praxair.com ? ?X ?XDGlU]`d]@Yzuxj}vhmod@ T0A bB bC 16D  E F G bH bI 82J VK NL :OM PjN Q)O TkP HUQ V@ Jorge Vianna@'joucop@hotmail.com @ @X @XAAlexandre BrandoA'absimas@globo.com A AX AXB Gustavo Diniz!B'gustavo_diniz@uol.com.br B BX BXCLeonardo Almeida!C'lgalmeida@telelistas.net C CX CDDPaula Carvalho!D'pbarreto@globosat.com.br D DX DXERaphael TarantoE'taranto@ig.com.br E EX EDFSabrina Barbirato LoboF'sblobo@ig.com.br F FX FXG Luiz HenriqueG'lhcarva@hotmail.com G GX GDHGustavo PereiraH'sappo@vnet.com.br H HX HDI Flavio Leitao$I'flavioleitao@click21.com.br I IX ID JThereza Cristina Salles J'tsalles@medidata.com.br J JX JXKHelio Carestiato FilhoK'hfilho@medidata.com.br K KX KXLFernando KnackL'fknack@medidata.com.br L LX LXM Jos Oliveira"M'joliveira@medidata.com.br M MX MXN Angela Barros N'abarros@medidata.com.br N NX NXOAracy O'aracy@adc.coppe.ufrj.br O OX OXP'Q'(Tbfiljdjddlrphjh`P>@ I  dMbP?_*+%MHP DeskJet 610C Series:d,,HP DeskJet 610C SeriesLPT1 ,,"dXX~?~?U} m} } I} #subjectT0bb16 b b 82 V N :O PjQ) TkHUVWYs Z [ \ 3^acd)OfghOj  subjectUFF-Questionario1subjectUFF-Questionario1Data:d@Data:{^@ I_1_1_nome) Alessandro Marcos de Leal Santos I_1_1_nome*!Henrique Miranda Dourado TeixeiraI_1_2_organizacaoTelemarI_1_2_organizacaoGrupo Lachmann I_1_3_funcaoGer. de Planejamento I_1_3_funcaoGerente de ProjetosI_1_4_telefone 3131-2218I_1_4_telefone 3849-5744 I_1_5_celular 8801-0634 I_1_5_celular 8136-7851 I_1_6_email'alessandro.leal@telemar.com.br I_1_6_email dourado@lachmann.com.br  I_2_segmento Telecomunicaes   I_2_segmento Outras I_3_empregados  mais de 5000  I_3_empregados entre 500 e 5000  I_4_funcao* !Gesto e planejamento estratgico   I_4_funcao! TI e Sistemas de Suporte I_4_funcao_outro  I_4_funcao_outro   I_5_tempo~ @   I_5_tempo~ ?II_1_1MuitoII_1_1MuitoII_1_2MuitoII_1_2MuitoII_1_3 Mais ou MenosII_1_3MuitoII_1_4MedianaII_1_4MuitaII_1_5Principalamente a anlise juntamente com planejamento estratgico de evolues tecnolgicas, no para o uso dentro da organizao, mas para atender as demandas do mercado de TelecomII_1_5aXTrabalho em sintonia com o Gerente de TI da empresa, bem como com a área de e-Business.II_1_6 CentralizadoII_1_6h_Idias so levadas para a diretoria, que as leva para a presidncia e o conselho de acionistas. II_2_1_1_a~  @ II_2_1_1_a~ @ II_2_1_1_b~ @ II_2_1_1_b~  @ II_2_1_1_c~ @ II_2_1_1_c~ $@ II_2_1_2_a~ @ II_2_1_2_a~ @ II_2_1_2_b~  @ II_2_1_2_b~ "@ II_2_1_2_c~ @ II_2_1_2_c~ @ II_2_1_3_a~  @ II_2_1_3_a~  @ II_2_1_3_b~  @ II_2_1_3_b~ $@ II_2_1_3_c~ @ II_2_1_3_c~ @ II_2_1_4_a~ @ II_2_1_4_a~ @ II_2_1_4_b~  @ II_2_1_4_b~ @ II_2_1_4_c~ @ II_2_1_4_c~ @  II_2_1_5_a~  @   II_2_1_5_a~ "@DlnRu}ljlvRRTT\VWTTTTTTTTTTTT!T0"b#b$16% &'(b)b*82+V,N-:O. Pj/Q)0 Tk1HU2V3W4Ys 5Z 6[ 7\ 893^:a;c<d)=Of>gh?Oj @! II_2_1_5_b~ !$@!! II_2_1_5_b~ !$@" II_2_1_5_c~ "@"" II_2_1_5_c~ "@# II_2_1_6_a~ #@## II_2_1_6_a~ #@$ II_2_1_6_b~ $$@$$ II_2_1_6_b~ $ @% II_2_1_6_c~ % @%% II_2_1_6_c~ %@& II_2_2_1_a~ &@&& II_2_2_1_a~ & @' II_2_2_1_b~ '@'' II_2_2_1_b~ ' @( II_2_2_1_c~ ("@(( II_2_2_1_c~ (@) II_2_2_1_d~ )@)) II_2_2_1_d~ )@* II_2_2_1_e~ *@** II_2_2_1_e~ * @+ II_2_2_1_f~ + @++ II_2_2_1_f~ +@, II_2_2_1_g~ , @,, II_2_2_1_g~ ,@- II_2_2_1_h~ -@-- II_2_2_1_h~ -@. II_2_2_1_i~ ."@.. II_2_2_1_i~ .@/ II_2_2_2_a~ / @// II_2_2_2_a~ /@0 II_2_2_2_b~ 0@00 II_2_2_2_b~ 0@1 II_2_2_2_c~ 1$@11 II_2_2_2_c~ 1@2 II_2_2_2_d~ 2$@22 II_2_2_2_d~ 2$@3 II_2_2_2_e~ 3@33 II_2_2_2_e~ 3@4 II_2_2_2_f~ 4 @44 II_2_2_2_f~ 4@5 II_2_2_2_g~ 5 @55 II_2_2_2_g~ 5"@6 II_2_2_2_h~ 6"@66 II_2_2_2_h~ 6"@7 II_2_2_2_i~ 7 @77 II_2_2_2_i~ 7 @8 II_2_2_3_a~ 8@88 II_2_2_3_a~ 8@9 II_2_2_3_b~ 9@99 II_2_2_3_b~ 9@: II_2_2_3_c~ :@:: II_2_2_3_c~ :@; II_2_2_3_d~ ;@;; II_2_2_3_d~ ;@< II_2_2_3_e~ <@<< II_2_2_3_e~ <@= II_2_2_3_f~ =@== II_2_2_3_f~ =@> II_2_2_3_g~ >@>> II_2_2_3_g~ >@? II_2_2_3_h~ ?@?? II_2_2_3_h~ ?@@ II_2_2_3_i~ @@@@ II_2_2_3_i~ @@D lTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTAT0BbCbD16E FGHbIbJ82KVLNM:ON PjOQ)P TkQHURVSWTYs UZ V[ W\ XY3^Za[c\d)]Of^gh_Oj `AII_2_3_a~ A@AAII_2_3_a~ A@BII_2_3_b~ B$@BBII_2_3_b~ B"@CII_2_3_c~ C@CCII_2_3_c~ C @D III_1_1_a~ D@DD III_1_1_a~ D@E III_1_1_b~ E$@EE III_1_1_b~ E"@F III_1_1_c~ F@FF III_1_1_c~ F @G III_1_2_a~ G @GG III_1_2_a~ G @H III_1_2_b~ H"@HH III_1_2_b~ H@I III_1_2_c~ I @II III_1_2_c~ I@J III_1_3_a~ J @JJ III_1_3_a~ J @K III_1_3_b~ K"@KK III_1_3_b~ K@L III_1_3_c~ L"@LL III_1_3_c~ L@M III_1_4_a~ M@MM III_1_4_a~ M@N III_1_4_b~ N"@NN III_1_4_b~ N@O III_1_4_c~ O"@OO III_1_4_c~ O@PIII_2_1P IntegraoPPIII_2_1P AutomaoQIII_2_2QProjetoQQIII_2_2QProjetoRIII_2_3R IntegraoRRIII_2_3R IntegraoSIV_E01~ S@SSIV_E01~ S@TIV_E02~ T@TTIV_E02~ T@UIV_E03~ U@UUIV_E03~ U@VIV_E04~ V@VVIV_E04~ V@WIV_E05~ W@WWIV_E05~ W@XIV_E06~ X@XXIV_E06~ X@YIV_E07~ Y@YYIV_E07~ Y@ZIV_E08~ Z@ZZIV_E08~ Z@[IV_E09~ [@[[IV_E09~ [@\IV_E10~ \@\\IV_E10~ \@]IV_E11~ ]@]]IV_E11~ ]@^IV_E12~ ^@^^IV_E12~ ^@_IV_E13~ _@__IV_E13~ _@`IV_E14~ `@``IV_E14~ `@`D lPPPRRRRRRRRRRRR_Z`LLLLLLLLLLLLLaT0bbcbd16e fghbibj82kVlNm:On PjoQ)p TkqHUrVsWtYs uZ v[ w\ xy3^za{c|d)}Of~ghOj aIV_E15~ a@aaIV_E15~ a@abIV_E16~ b@bbIV_E16~ b@bcIV_E17~ c@ccIV_E17~ c@cdIV_E18~ d@ddIV_E18~ d@deIV_E19~ e@eeIV_E19~ e@efIV_E20~ f@ffIV_E20~ f@fgIV_E21~ g@ggIV_E21~ g@ghIV_E22~ h@hhIV_E22~ h@hipt_obs1_secao1-i$Ze, talvez siplificar mais o exemploiipt_obs1_secao1Ai8Sim, esto claro, principalmente em funo dos exemplos.ijpt_obs2_introducaojEsto muito bonsjjpt_obs2_introducaojNo os achei concisos.jkpt_obs3_perguntakNo sei se pelo meu desconhecimento do assunto, mas achei um pouco complexo de responder, pois os tpicos eram "os mesmos" - login nico, .... e ..., mas os objetivos diferentes.kkpt_obs3_perguntakUma quantidade to grande de perguntas leva o entrevistado a, em determinado momento, deixar de pensar individualmente em cada pergunta, e passa a responder de uma maneira mais "genrica". Sugiro que seja revista essa quantidade, e que fiquem apenas os itklV_P01~ l@#l@nti %loBlV_P01~ l@#l@} %loBmV_P02~ m@mmV_P02~ m@mnV_P03~ n@nnV_P03~ n@noV_P04~ o@ooV_P04~ o@opV_P05~ p@#p@l %ptBpV_P05~ p@#p@l %ptBqV_P06~ q@qqV_P06~ q@qrV_P07~ r@rrV_P07~ r@rsV_P08~ s@ssV_P08~ s@stV_P09~ t@ttV_P09~ t@tuV_P10~ u@#u@p %uxBuV_P10~ u@#u@p %uxBvV_P11~ v@vvV_P11~ v@vwV_P12~ w@wwV_P12~ w@wxV_P13~ x@xxV_P13~ x@xyV_P14~ y@#y@u %y|ByV_P14~ y@#y@u %y|BzV_P15~ z@zzV_P15~ z@z{V_P16~ {@{{V_P16~ {@{|V_P17~ |@||V_P17~ |@|}V_P18~ }@#}ffffff@y %}B}V_P18~ }@#}@y %}B~V_P19~ ~@~~V_P19~ ~@~V_P20~ @V_P20~ @V_P21~ @V_P21~ @DlVVVVVVVVTTTTTTTTTTTTTTTT0bV_P22~ @V_P22~ @versao~ @versao~ @J> @ I  dMbP?_*+%MHP DeskJet 610C Series:d,,HP DeskJet 610C SeriesLPT1 ,,"dXX~?~?U} $} $} mB} m} $} IC} } $} >} $} I} $A} } m8} } 9subject)T0@bb16 b b 82 V N :O PjQ) TkHUVWYs Z [ \ 3^@,a@cd)Ofgh@Oj  subjectUFF-Questionario2subjectUFF-Questionario2subjectUFF-Questionario2  subject UFF-Questionario2  subjectUFF-Questionario2subjectUFF-Questionario2Data:-q@Data:ƇJ@Data:Տ@  Data: u<@  Data:N賊@Data:XLGR@I1_nome'Carlos Eduardo Vieira da SilvaI1_nome0'Daniela Carnavale de Albuquerque VilelaI1_nome%Marcelo Santos Freire Jnior  I1_nome Rodrigo Haddad  I1_nomeAmerico Brigido CunhaI1_nome!Alessandro Martins AlvesI2_organizacao PETROBRAS S/AI2_organizacao COPPE/UFRJI2_organizacao!Accenture do Brasil Ltda  I2_organizacao AVVA Informtica  I2_organizacaoEmbratelI2_organizacao$StatSystem Consultoria Ltda I3_funcaoContador I3_funcaoSecretria Executiva I3_funcao Consultor   I3_funcao Analista de Sistemas   I3_funcao ENgenheiro I3_funcaoGerente de ProjetoI4_sexo MI4_sexo FI4_sexo M  I4_sexo  M  I4_sexo MI4_sexo MI5_idade~ ?@I5_idade~ :@I5_idade~ >@  I5_idade~  9@  I5_idade~ C@I5_idade~ ;@I6_email'carlos.vieira@petrobras.com.brI6_email"daniela@adc.coppe.ufrj.brI6_email%marcelo.freire@accenture.com  I6_email rhaddad@rj.net  I6_email#americo@convergencepro.orgI6_email%alessandro@statsystem.com.br I7_anosusuario  I7_anosusuario  I7_anosusuario~ $@  I7_anosusuario~ @  I7_anosusuario~ @  I7_anosusuario~ @  II_E01~ @# @usu % B II_E01~ @# @ % B II_E01~ @# @ % B II_E01~ @# @ % B II_E01~ @# @ % B II_E01~ @# @ % B II_E02~ @  II_E02~ @  II_E02~ @  II_E02~ @  II_E02~ @  II_E02~ @  II_E03~ @  II_E03~ @  II_E03~ @  II_E03~ @  II_E03~ @  II_E03~ @  II_E04~ @  II_E04~ @  II_E04~ @  II_E04~ @  II_E04~ @  II_E04~ @ II_E05~ @#@  %BII_E05~ @#@  %BII_E05~ @# @ %B II_E05~  @# ffffff@ % B II_E05~ @#333333@  %BII_E05~ @#@  %BII_E06~ @II_E06~ @II_E06~ @  II_E06~  @  II_E06~ @II_E06~ @II_E07~ @II_E07~ @II_E07~ @  II_E07~  @  II_E07~ @II_E07~ @II_E08~ @II_E08~ @II_E08~ @  II_E08~  @  II_E08~ @II_E08~ @II_E09~ @II_E09~ @II_E09~ @  II_E09~  @  II_E09~ @II_E09~ @II_E10~ @#@ %BII_E10~ @#@ %BII_E10~ @# @ %B II_E10~  @# @ % B II_E10~ @#@ %BII_E10~ @#@ %BII_E11~ @II_E11~ @II_E11~ @  II_E11~  @  II_E11~ @II_E11~ @II_E12~ @II_E12~ @II_E12~ @  II_E12~  @  II_E12~ @II_E12~ @II_E13~ @II_E13~ @II_E13~ @  II_E13~  @  II_E13~ @II_E13~ @II_E14~ @#@ %BII_E14~ @#@ %BII_E14~ @#  @ %B II_E14~  @# @ % B II_E14~ @#@ %BII_E14~ @#@ %BII_E15~ @II_E15~ @II_E15~ @  II_E15~  @  II_E15~ @II_E15~ @II_E16~ @II_E16~ @II_E16~ @  II_E16~  @  II_E16~ @II_E16~ @II_E17~ @II_E17~ @II_E17~ @  II_E17~  @  II_E17~ @II_E17~ @II_E18~ @#@ %BII_E18~ @#@ %BII_E18~ @# @ %B II_E18~  @# ffffff@ % B II_E18~ @#@ %BII_E18~ @#333333@ %BII_E19~ @II_E19~ @II_E19~ @  II_E19~  @  II_E19~ @II_E19~ @II_E20~ @II_E20~ @II_E20~ @  II_E20~  @  II_E20~ @II_E20~ @II_E21~ @II_E21~ @II_E21~ @  II_E21~  @  II_E21~ @II_E21~ @II_E22~ @II_E22~ @II_E22~ @  II_E22~  @  II_E22~ @II_E22~ @ III_1~ >@  III_1~ @  III_1~ @  III_1~ $@  III_1~ >@  III_1~ >@D(lhc!T0"b#b$16%(@ &@'9@(b!III_2~ !9@!!III_2~ !D@!!III_2~ !4@! ! III_2~ ! >@! ! III_2~ !4@!!III_2~ !.@"III_3~ "$@""III_3~ "@""III_3~ ".@" " III_3~ " 4@" " III_3~ "$@""III_3~ "@#III_4~ #9@##III_4~ #>@##III_4~ #9@# # III_4~ # 4@# # III_4~ #>@##III_4~ #>@$III_5~ $$@$$III_5~ $4@$$III_5~ $A@$ $ III_5~ $ 4@$ $ III_5~ $$@$$III_5~ $4@%pt_obs1_secao1%De uma maneira geral, os textos esto consistentes. Minha sugesto de tentar torn-los mais concisos. A atividade de responder um questionrio onde voc no detm conhecimento do assunto, ou seja, precisa ler com ateno e entender os conceitos, induz a%%pt_obs1_secao1 %%pt_obs1_secao1%Por estar totalmente envolvido com a Internet de vrias formas (utilizao, desenvolvimento de sistemas, etc...), os conceitos de federao de identidade so claros p/ mim. Porm, dependendo do pblico a ser escolhido ser preciso uma maior explicao do % % pt_obs1_secao1 %  % pt_obs1_secao1 %%pt_obs1_secao1%&pt_obs2_introducao &&pt_obs2_introducao &&pt_obs2_introducaoR&ISim. Esto bastante claros, inclusive os exemplos so de tima qualidade.& & pt_obs2_introducao &  & pt_obs2_introducao &&pt_obs2_introducao&'pt_obs3_pergunta*'!Melhorar o texto da pergunta E10.''pt_obs3_pergunta ''pt_obs3_pergunta'Sim. Sugiro que a pontuao seja na ordem de dezena, ao invs de centena. O que seria uma pontuao 23, por exemplo ? Tem valor para sua pesquisa ?' ' pt_obs3_pergunta '  ' pt_obs3_pergunta ''pt_obs3_pergunta'( ( versao~ (@((versao~ (@ \>@   I  dMbP?_*+%MHP LaserJet 5 - 4 andar@w@yXX @MSUD7HP LaserJet 5%d "dXX~?~?U} #} < Colunas W?T0bb16 bb 82 V N :O  PjQ) TkHUVz WzYs Z [ \ 3^acd)OfghOj ~ /?/@ D/@ D/@ D/@ D/@ D/@ D/ @ D /"@ D /$@ D  /&@ D  /(@ D  /*@ D /,@ D /.@ D/0@ D/1@ D/2@ D/3@ D/4@ D/5@ D,Data:[u@@I@8x@'}Ҕ@؂-2@UUUU@DDDDY@ @~   @ O@  ` ۖ@ rq@rqm@@'}6@.؂-Q@Y@̻@wwww @8㫜@, I_1_1_nomeLeonardo AlmeidaLuis Ricardo Leal*!Henrique Miranda Dourado TeixeiraRicardo MoreiraSergio Fernandes Vezz#Carlos Eduardo Rocco FresMarcelo BergmanRodin Spielmann Beckman% Carlos Augusto de Assis Lima# ALEXANDRE AVELINO DE MELLO$ Marcus Andr Sales Sardinha)  Alessandro Marcos de Leal SantosJose Luis PortelliFrancisco Jos LetaMarcelo Correa#Claudio dos Santos Pereira Isadora Lemos"Flvio dos Santos Pereira VANIA NEVESAmrico Brgido Cunha,I_1_2_organizacao!Amil International Texas Grupo LachmanGrupo LachmannAmbevAmBevL&D Web SolutionsGrupo Telelistas IdeiasNet  Banco BBM)  Rerum Engenharia de Sistema Ltda EUMUDEI Banco Pactual SA Telemar TelefonicaNext Consultoria Vivo Caixa Econmica Federal OiIntelig Telecom&INTELIG TELECOMUNICAES LTDAEMBRATEL, I_1_3_funcaoGerente de InformaticaAnalista de NegociosGerente de ProjetosDiretor RegionalGerente de SistemasDiretorDiretor de Sistemas90Diretor Financeiro e de Relao com Investidores  Diretor de Tecnologia SOCIO Analista Sistema Ger. de Planejamento$Analista de Sistemas Senior Consultor TI Coordenador de Internet SupervisorAnalista de MarketingConsultor de QualidadeGERENTE DE SISTEMASGERENTE,I_1_4_telefone 512-349-4065 +21 38495771 3849-5744 (85) 266-2051 11-2122 1431 2216-7000(021) 3206-9202   11-5182-2004~  v   2514-9611  3131-2218 3154-6188 21 2466-2454=A 21 2202-3561 (21)3723-6900j, I_1_5_celular 512-695-1144 8136-7851(85) 9944-5659 11-9131 1654 9856-9611    11-9913-3648~  &  9765-9356  8801-0634 7133-7023 21 8134-9141`Ǟ_A 21 9617-9679 8801-2842~ , I_1_6_email'leonardo.almeida@attglobal.netleal@lachmann.com.br dourado@lachmann.com.brmoreira@brahma.com.br"sergio.vezza@ambev.com.brcfroes@ldinfo.com.br mbergman@telelistas.netrodin@ideiasnet.com.br  beckman@bancobbm.com.br Carlos@rerum.com amello@eumudei.com.br  sardinha@pactual.com.br' alessandro.leal@telemar.com.brjlport@ig.com.br#franciscoleta@yahoo.com.br#marcelo.correa@vivo.com.br$claudio.santos@caixa.gov.br isadora.lemos@oi.net.br-$flavio.pereira@inteligtelecom.com.br*!vania.neves@inteligtelecom.com.br abcunha@embratel.com.br, I_2_segmento Seguro Sade Transportes TransportesOutras de ManufaturaOutras de ManufaturaTecnologia WebOutras!Tecnologia da Informacao Servios Financeiros! Tecnologia da Informao Outras Servios Financeiros TelecomunicaesTelecomunicaes!Tecnologia da InformacaoTelecomunicaesAdministrao PblicaTelecomunicaesTelecomunicaesTelecomunicaesTelecomunicaes ,I_3_empregados entre 50 e 500 entre 500 e 5000 entre 500 e 5000  mais de 5000  mais de 5000  menos de 50 entre 500 e 5000 entre 50 e 500 entre 50 e 500  menos de 50  menos de 50 entre 50 e 500  mais de 5000  mais de 5000  menos de 50 entre 500 e 5000  mais de 5000  mais de 5000 entre 500 e 5000 entre 500 e 5000  mais de 5000 , I_4_funcao! TI e Sistemas de Suporte! TI e Sistemas de Suporte! TI e Sistemas de Suporte Vendas! TI e Sistemas de Suporte! TI e Sistemas de Suporte! TI e Sistemas de Suporte* !Gesto e planejamento estratgico! TI e Sistemas de Suporte* !Gesto e planejamento estratgico* !Gesto e planejamento estratgico! TI e Sistemas de Suporte* !Gesto e planejamento estratgico+ "Engenharia e planejamento de redes* !Gesto e planejamento estratgico Outro! TI e Sistemas de Suporte  Marketing Outro! TI e Sistemas de Suporte* !Gesto e planejamento estratgico ,I_4_funcao_outro$  Internet - $Qualidade de Processos, Produtos, TI  , I_5_tempo &@@? @"@?"@@$@"@@@@@$@@8@@@@@ ,II_1_1  Mais ou Menos  Mais ou Menos Muito  Mais ou Menos Muito Muito Muito Muito  Mais ou Menos Muito Muito  Mais ou Menos Muito Muito Muito  Mais ou Menos Muito  Mais ou Menos Muito Muito Muito,II_1_2 Mais ou Menos Mais ou MenosMuitoMuitoMuito Mais ou MenosMuitoMuito Muito  Mais ou Menos Muito  Mais ou Menos MuitoMuitoMuitoMuitoMuito Mais ou Menos Mais ou Menos Mais ou MenosMuito,II_1_3 Mais ou Menos Mais ou MenosMuito Mais ou Menos Mais ou Menos Mais ou Menos Mais ou MenosMuito  Mais ou Menos Muito Muito  Mais ou Menos  Mais ou Menos Mais ou MenosMuitoMuito Mais ou Menos Mais ou MenosMuito Mais ou Menos Mais ou Menos,II_1_4MuitaMuitaMedianaMuitaMuitaMuitaMediana Muita Muita Mediana Pouca MedianaMedianaMuitaMuitaMedianaMuitaMuitaMuitayII_1_5D;Recomendar e tomar decisoes juntamente com board da empresaParecer TcnicoypTenho papel importante dentro do plano estratgico de TI e na busca por uma metodologia de gerncia de projetos.NenhumSou gerente de desenvolvimento de sistemas, com o papel principal de trazer novas tecnologias para o negcio da Cia, seja para reduo de custos operacionais, bem como para aumento de receita de vendas e diminuio do capital empregado. Portanto, meu pape<3Muito relevante. Tomo todas as decises da empresa.DecisoyTrabalho diretamente na rea financeira, mas dou uma ajuda significativa sobre os caminhos tecnolgicos a serem traados.7 .Participo do processo de escolha de tecnologia DecisoT KSou responsvel pela elaborao do BP de TI e pela deciso de implement-lo7 .Participo de um grupo de anlise de tecnologia Principalamente a anlise juntamente com planejamento estratgico de evolues tecnolgicas, no para o uso dentro da organizao, mas para atender as demandas do mercado de Telecom0'Proposio de ferramentas e de projetos|Incentivador estratgico. Sendo scio-diretor de uma empresa de consultoria de TI, posso dizer que somos norteados por isto.Como fao parte da rea voltada para negcios em Internet, sou um cliente interno da rea de Tecnologia. Sendo assim, no possuo o poder de deciso final sobre as tecnologias adotadas, mas aponto as minhas necessidades e prioridades, e influencio indireta^UMeu papel inclui, prospeco, avaliao e sugesto de tecnologias para a organizao.ULPequeno. A rea de TI que define qual a tecnologia que dever ser usada.QHmotivador, influenciador, coordenador de desenvolvimento em certo escopokbResponsvel por desenvolvimento de aplicaes e direcionamento tecnolgico para as reas WEB e CRMYPNa especificao dos requisitos de usurios para sistemas de suporte operao.yII_1_67.Decisoes corporativas sao submetidas ao board.XOPresidncia-Diretorias-Gerncias. Tudo acompanhado pelas acionistas da empresa.}tPlanejamento prvio corporativo, ajustado localmente. Autonomia local respeitando padres operacionais corporativos.riA organizao possui somente trs nveis hierrquicos, as pessoas tm muita autonomia e poder de deciso.d[Baseado em necessidades dos clientes e da prpria empresa, o diretor toma todas as decisesVMAt certo nivel a diretoria resolve;acima o diretor presidente decide/aprova.;2Normalmente consenso no Conselho de Administrao.k bDefinio das Metas a seguir pela diretoria e adequao das tecnologias para alcanar estas metas.  Centralizado)  reunio entre os scios gestores1 (Analista - Gerente de TI - Diretor de TI  CentralizadoDe cima para baixog^Levantado em conjunto com os membros da diretoria, mas avalisado sempre pelos scio-diretores.A equipe de negcios Internet (da qual fao parte) definem as estratgias web da empresa, e as correspondentes tticas e aes de curto e de longo prazo. Aps essas definies, elaboramos as especificaes funcionais sobre as ferramentas e sistemas que nejaDe maneira geral baseado em fatos, dados histricos, anlise do ambiente (inclusive o mercado).d[A rea de mkt pede e a rea de TI discute a solicitao (o que possvel ou no e o prazo)normalmente so envolvidas as diversas reas pertinentes para a deciso, visando ter todos os pontos analisados, mas as grandes decises so mais centralizadasDentro de TI existem somente 3 nveis hierrquicos cujo poder decisrio varia de acordo com a abrangncia, o valor ou mudana estrutural envolvido. Porm as equipes so desenvolvidas para que cada indivduo tenha autonomia e poder decisrio dentro do seu Aps a especificao de requisitos de usurios, o projeto analisado por uma equipe de arquitetura para definio da melhor soluo tcnica. 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