ࡱ> WYV bjbj BLrr^^8&\&^&^&^&^&^&^&$(9+&&4&666R\&6\&66r#T$?XF$H&&0&$,L,$,$6&&L&,^ ~: Employee/ ClassificationRisk ProfileKey Knowledge, Skills, and Abilities (KSAs)KSA Challenges/UnknownsKSA Transfer PlanLoss ImpactLarry Smith SSS III RedSenior staffhas the most knowledge Ability to optimize networks Knowledge of NW loads and capacities Firewalls, routers, LANs 2nd and 3rd Level Support skills Customer ServiceRelied on heavily to deal with the most complex issues; will retire next year Hard to get him to produce documentation consistently due to workload Has a good attitude overall, but is getting a little tired of being the saviorcan sometimes feel unappreciatedDo an expert interview with Larry and Lisavideotape Give Larry a checklist and timeline of what info needs to be documented prior to retirement-- store on G Drive or SharePoint; check in regularly to make sure this is on track See if Larry would prefer to telework one day a week to help with morale Redirect some tasks to Joe and Sally to prepare them for SSS III level and take away some burdenlet Lisa be the lead Have Lisa function as a lead over Joe and Sally on an upcoming project that normally would have been given to Larryhave them collaborate to figure it outHighhas key Firewall knowledge and lots of knowledge in his headJoe Jones SSS IIYellowAbility to optimize networks Is the resident documentervery thorough Knowledge of NW loads and capacities Firewalls, routers, LANs Customer ServiceHas definite ideas about how certain processes should be donecan be very vocal about it Loves to document but can have trouble multi-tasking Is happy to help other staff/mentor if asked, but will not usually go out of his way to do so Meet with Joe to discuss what is needed to promotebe sure to discuss multi-tasking issues and some ways to combat this Pair up Joe with Lisa on a project to prepare him for SSS III level Allow Joe to have input/direction on how some documentation processes should be formally developed and implemented--have him create templates, be the units SME for this function, and train other staffHigh, may leave for promotion, overall well rounded troubleshooter and document developerSally Helmsley SSS IIGreenAbility to optimize networks Knowledge of NW loads and capacities 2nd and 3rd Level Support skills Customer ServiceOnly prefers to do what she likes to do; can be reluctant to try new tasks out of comfort zone (confidence issues) Could use more training/experience in dealing with Firewalls Can document okay but struggles with being thorough Meet with Sally one-on-one to find out what she wants to do to expand skill set (either IDP or Professional Development Questionnaire/Plan) Send her to formal training on Firewalls Pair her up with Joe or Sally for cross trainingget her out of her comfort zone Have her job shadow Larry or Joe to see how certain Firewall issues are resolved Have Joe help with and review documentation Medium, but replaceable?John Jakes SSS IGreenBasic network management 2nd Level Support Skills Design, build, and install VPNs Software configuration Good documenter when asked to do soSometimes wants to move on to new tasks before mastering Expects lots of positive reinforcement and recognition He may expect to be promoted before he is ready Has only been an employee for 10 monthsstill need to see how he deals with more stressful/technical situationsMeet with John and find out if he would benefit from having a mentor (probably Lisa?? Maybe Larry or Joe?) Give him pieces of more challenging tasks rather than whole projects and see how he does Instill the habit of documenting info now so he will be the model for new staff Monitor and check in weekly on his development/growthone-on-ones will be important for retention; give him small milestones to work towards Medium, possible future star Mary Miles Assoc SSSGreenNetwork maintenance Simple VPN builds or installs Troubleshooting skills Absent a lot, unreliable due to outside of work issues Weak customer service and writing skills Not always up to speed on procedural changes, etc. due to attendanceIssues related more to performance than workforce planningneed to start dealing with this to hold her accountable; work with HR Analyst to find out next stepsLowVacancy SSS II?Ability to optimize networks Knowledge of NW loads and capacities Firewalls, routers, LANs 2nd and 3rd Level Support skills Customer ServiceFinding a quality employee who possesses technical, written, and interpersonal skills May need to recruit at a lower level N/ALisa Lowman SSS III (Tech) Retired Annuitant N/AFormer supervisor with 25+ years of exp. Expert troubleshooterhas seen and done it all Extensive knowledge of firewalls, routers, LANs Extensive customer service and support skills Great customer service/people skillsR.A. has been used mostly to do project work and to resolve high level networking issues rather than do documentation, mentoring, or training Redirect Lisa to do more documentation and to mentor/train staffadjust this to be at least 50% of her workload going forward Have her help take some of the burden off of Larry for the rest of her time so he can focus more knowledge transfer tasks Put Lisa in charge of creating a comprehensive knowledge repository for the unit (could be hard or soft copy format) Allow Joe and Sally to get more experience in networking resolution issues and project work with Lisa providing oversightHigh if R.A. leaves before transferring on key knowledge to other staff      PAGE \* MERGEFORMAT 2 | California Department of Technology/IT Workforce Planning Employee Skills Snapshot: Sample &*3Q* , 2 4 x~[\]ӶӶӥӝӌӶӶӄyӌӶӌh]hnhD_CJaJ hLohLoCJOJQJ^JaJhLoh^[dCJaJhLoCJaJ h-hLo5B* CJaJphh=HCJaJ h-hLo5B*CJaJphh-hLoCJH*aJ h-hLo5B*CJaJphh-hLoCJaJhLo5CJOJQJ^JaJ#h-hLo5CJOJQJ^JaJ! &Rj|$$ &`#$/Ifa$gdA}kd$$Ifl      ֈT Ph.dAI8p t 6` 0      @J44 lap<ytA} ) J [  & F A$ &`#$/If^AgdA}$$ &`#$/Ifa$gdA}FfrL$ &`#$/If]^LgdA}$ &`#$/IfgdA} b I $ &`#$/IfgdA} & F A$If^AgdA} & F A$ &`#$/If^AgdA} kd$$Ifl      ֈT Ph.dAI8p t 6` 0      @J44 lap<ytA}  E j "=a & F A$If^AgdA} & F A$ &`#$/If^AgdA} & F A$ If^AgdA}$$ &`#$/Ifa$gdA}$ &`#$/IfgdA}abkd$$Ifl      ֈT Ph.dAI8p t 6` 0      @J44 lap<ytA}bqx~ed0 & F A$If^AgdA} & F A$ &`#$/If^AgdA} & F A$ If^AgdA}$$ &`#$/Ifa$gdA}$ &`#$/IfgdA}0\]v$ &`#$/IfgdA} A$If^AgdC & F A$If^AgdLovwkd$$Ifl      ֈT Ph.dAI8p t 6` 0      @J44 lap<ytA}wT+? & F A$If^AgdA} & F A$ &`#$/If^AgdA}$$ &`#$/Ifa$gdA}$ &`#$/IfgdA}kd$$Ifl      ֈT Ph.dAI8p t 6` 0      @J44 lap<ytA}9PQ & F A$If^AgdA}$ &`#$/If^gdA} & F A$ &`#$/If^AgdA}$$ &`#$/Ifa$gdA}$ &`#$/IfgdA} kd$$Ifl      ֈT Ph.dAI8p t 6` 0      @J44 lap<ytA}(9 & F A$ &`#$/If^AgdA} & F A$ If^AgdA}$$ &`#$/Ifa$gdA}$ &`#$/IfgdA} kd $$Ifl      ֈT Ph.dAI8p t 6` 0      @J44 lap<ytA}EuVWO{{ & F A$If^AgdA}$ &`#$/If^gdA} & F A$ &`#$/If^AgdA} & F A$ If^AgdA}$$ &`#$/Ifa$gdA}$ &`#$/IfgdA}O>$ &`#$/IfgdA} & F A$If^AgdA}kd $$Ifl      ֈT Ph.dAI8p t 6` 0      @J44 lap<ytA} $ H$a$gdLo $dNgd*Agd-gdj vgdLo yhnhD_CJaJhb4hLohLohLo5CJ(aJ(h)5CJ(aJ(h5CJ(aJ(hJ h2h-h*A@<B*ph h*A5\ jh*A5U\mHnHuh0[h0[5\mHnHuh*Ajh*AUh"'jh"'U@ 0&P1h0/R :pN /!"# $ % $$If!vh#v#v8#v#v#v#vp:V l t 6` 0      @J,5585555pp<ytA}[$$If!vh#v#v8#v#v#v#vp:V l  t 6` <0      @J5585555pp<ytA}-kd$$Ifl      ֈT Ph.dAI8p  t 6` <0      @J44 lap<ytA} $$If!vh#v#v8#v#v#v#vp:V l t 6` 0      @J5585555pp<ytA} $$If!vh#v#v8#v#v#v#vp:V l t 6` 0      @J5585555pp<ytA} $$If!vh#v#v8#v#v#v#vp:V l t 6` 0      @J5585555pp<ytA} $$If!vh#v#v8#v#v#v#vp:V l t 6` 0      @J5585555pp<ytA} $$If!vh#v#v8#v#v#v#vp:V l t 6` 0      @J5585555pp<ytA} $$If!vh#v#v8#v#v#v#vp:V l t 6` 0      @J5585555pp<ytA} $$If!vh#v#v8#v#v#v#vp:V l t 6` 0      @J5585555pp<ytA}^ 02 0@P`p2( 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p8XV~_HmH nH sH tH @`@ NormalCJ_HaJmH sH tH DA D Default Paragraph FontRi@R  Table Normal4 l4a (k (No List jj F Table Grid7:V04@4 -Header  H$6o6 - Header CharCJaJ4 @"4 -0Footer  H$6o16 -0 Footer CharCJaJH@BH D_ Balloon TextCJOJQJ^JaJNoQN D_Balloon Text CharCJOJQJ^JaJPK![Content_Types].xmlN0EH-J@%ǎǢ|ș$زULTB l,3;rØJB+$G]7O٭V$ !)O^rC$y@/yH*񄴽)޵߻UDb`}"qۋJחX^)I`nEp)liV[]1M<OP6r=zgbIguSebORD۫qu gZo~ٺlAplxpT0+[}`jzAV2Fi@qv֬5\|ʜ̭NleXdsjcs7f W+Ն7`g ȘJj|h(KD- dXiJ؇(x$( :;˹! 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