ࡱ> [ pbjbj jjkldvFSFSFSSTtvBUUUUUVV Výýýýýý$̿ VVVVV _UU _ _ _VUU _V _ __*UU b|vKFSIW<R<0B[ _vvUNIT TITLE: Stress Management in Law Enforcement UNIT NUMBER: 2.17.0  Maine Criminal Justice Academy 15 Oak Grove Road Vassalboro, ME 04989 Prepared by: Date: Some content originally prepared by Det. Jason Richards Some content originally prepared by Jim Birt Prepared by Kate Faragher Houghton 4.1.10 PRESENTATION METHODS / MEDIA Estimated Time Range: 2 hours Presentation Methods/Media: Methods 1. Online training format 2. 3. 4. 5. Material/Equipment Requirements 1. 2. 3. 4. 5. Student Outside Assignments 1. 2. 3. 4. 5. Media 1. 2. 3. 4. 5. People who choose law enforcement as a profession will likely encounter high stress situations. This online training course focuses students on the psychological elements causing stress, identifying responses to various stressful situations, and the importance of strategies to maintain occupational, intellectual, spiritual and emotional wellness. PERFORMANCE OBJECTIVES At the end of this unit of instruction, the student will be able to accomplish the following objectives as outlined in the lesson: 2.17.1 Identify stress as both a physical and mental reaction to threat. 2.17.2 Identify physical and mental stress reactions that may have long-term negative effects. 2.17.3 Recognize signs and symptoms of stress overload in officers and others. 2.17.4 Identify common life and work factors that could lead to officers experiencing stress overload. 2.17.5 Identify the consequences of unresolved stress overload. 2.17.6 Identify how to manage stress in the moment. 2.17.7 Identify major skills to manage stress. 2.17.8 Define occupational wellness and strategies that improve occupational wellness. 2.17.9 Define intellectual wellness and strategies that improve intellectual wellness. 2.17.10 Define spiritual wellness and strategies that improve spiritual wellness 2.17.11 Define emotional wellness and strategies that improve emotional wellness. 2.17.12 Identify cynicism as a common reaction of law enforcement officers that can be prevented by focusing on wellness and remaining committed to ethical and professional standards of behavior. Introduction Among law enforcement agencies and emergency workers, the numbers of deaths due to suicide are significantly higher than the number of line of duty deaths (Honig & White, 2009). Many of these suicides occur because of the high stress level of these professions and a lack of awareness of the signs, symptoms, and prevention techniques. As law enforcement officers, it is crucial for officers to be able to manage stress, and their emotional responses to stress. Review performance objectives. Physical and Mental Stress What is stress? Stress is a normal mental and physical response to events that make a person feel threatened or upset that persons balance in some way. When someone senses danger whether real or imagined the body's defenses kick into high gear in a rapid, automatic process known as the fight-or-flight reaction, or the stress response. While all stressful incidents are unique, the body undergoes a similar process whenever it is exposed to stress. A stressful event or trigger occurs, and the trigger then stimulates the resident translator in [the] mind. The resident translator looks at the details of the trigger, quickly sizes them up, and interprets what is happening as crisis, non-crisis, or somewhere in between. How the translator labels the situation determines the intensity of stress or, more precisely, the extent of physiological changes in [the] body triggered by the event. Your stress reactions can range from not upset, to mildly upset to totally blown away The level of reaction then leads to behaviors, the actions taken to discharge the stress. (Markham, 2003-2010, pp.4-5). The stress response is the bodys way of protecting itself. When working properly, it helps people stay focused, energetic, and alert. In emergency situations, stress can save lives giving people extra strength to defend themselves, for example, or spurring them to slam on the brakes to avoid crashes. The stress response also helps people rise to meet challenges. Stress is what keeps people on their toes during a presentation at work, sharpens their concentration when theyre attempting the game-winning free throw, or drives them to study for an exam when theyd rather be watching television. Beyond a certain point, stress stops being helpful and starts causing major damage to peoples health, mood, productivity, relationships, and quality of life, because over time, the body cannot sustain that heightened stress response becomes distress. When it takes over too often, when it stays too long, when it is too intense, stress can be an overwhelmingly destructive force (Markham, 2003-2010, p. 2). Stress can change behavior in extreme ways, both positively and negatively. B. Long-term chronic effects (3 months or more) of elevated stress: 1. The body doesnt distinguish between physical and psychological threats. When someone is stressed about a busy schedule, an argument with a friend, a traffic jam, or a mountain of bills, the body can react just as if that person was facing a physically threatening situation. If someone has a lot of responsibilities and worries, the emergency stress response may be active most of the time. The more the bodys stress system is activated, the easier it is to set it off, and the harder it is to shut off. 2. Long-term exposure to stress can lead to serious health problems. Chronic stress disrupts nearly every system in the body. It can raise blood pressure, suppress the immune system, increase the risk of heart attack and stroke, contribute to infertility, and speed up the aging process. Long-term stress can even rewire the brain, leaving a person more vulnerable to anxiety and depression. III. Stress Overload A. Signs and symptoms of stress overload 1. It is important to learn how to recognize when personal stress levels are out of control. The most dangerous thing about stress is how easily it can creep up to high levels. It is easy to get used to it it starts to feels familiar, even normal. People often dont notice how much stress is affecting them, even as it takes a heavy toll on their work and/or personal lives. 2. The signs and symptoms of stress overload can be almost anything. Stress affects the mind, body, and behavior in many ways, and everyone experiences stress differently. In addition, things that stress out a person at one time may not at another time. 3. Stress warning signs and symptoms a. Cognitive Symptoms Memory problems Inability to concentrate Poor judgment Seeing only the negative Anxious or racing thoughts Constant worrying b. Emotional Symptoms Moodiness Irritability or short temper Agitation, inability to relax Feeling overwhelmed Sense of loneliness and isolation Depression or general unhappiness c. Physical Symptoms Aches and pains Diarrhea or constipation Nausea, dizziness Chest pain, rapid heartbeat Loss of sex drive Frequent colds d. Behavioral symptoms Eating more or less Sleeping too much or too little Isolating yourself from others Procrastinating or neglecting responsibilities Using liquor, nicotine, or drugs to relax Nervous habits (e.g. nail biting, pacing) 4. Common life factors leading to stress: Major life changes: leaving a job, moving, etc. Finances: debt, bills, someone requests a loan, etc. Relationships/interactions with others: confronting someone, asking someone out, etc. Children and family: new baby, divorce, etc. Important decisions: health, aging parents, etc. Being overscheduled: no time to relax, no time with family, etc. 5. Work factors leading to stress a. Stress external to agency: Frustration with judicial system Lack of consideration by the courts for scheduling officer appearances Perceived lack of public support Negative or distorted media coverage of policing Officers dislike of the decisions and interests of city council, county commissioners, or legislature b. Internal to agency: Policies that [conflict with officers personal beliefs] [Lack of] training andcareer development opportunities Lack of identity and recognition for good performance Poor economic benefits, working conditions, equipment Excessive paperwork Inconsistent discipline Perceived favoritism regarding promotions and assignments c. Stressors in work itself: [Typical stressful calls for service include officer involved shootings, crimes involving children, and gruesome scenes.] Rigors of shift work, especially rotating shifts, which result in alterations to body rhythms and officer's personal life Frequent exposure to life's miseries and brutalities Boredom, interrupted by the need for sudden action Fear and dangers of the job Constant responsibility for protecting other people Fragmented nature of the job, which rarely allows for following a case through to conclusion Work overload Crisis driven and therefore unpredictable hard on families because of last minute changes Daily routine of family life can seem mundane compared to the brief periods of excitement on the job. When [the] job becomes commonplace the excitement is gone. Cynicism, drugs or alcohol may set in to fill the gap of the adrenalin rush once experienced d. Stressors confronting the individual officer: Fears regarding job competence, individual success, and safety Necessity to conform [Desire] to take a second job or to further education Altered social status in the community due to attitude changes toward a person because he or she is an officer. Fish bowl living officers life is under public scrutiny and a higher expectation of behavior Spillover work stress comes home, home stress goes to work. Family members can become targets for stress produced at work and vice versa e. Law Enforcement personalities and characteristics [make a good officer but also come with challenges]: Hypervigilance state of hyper alertness Always looking for what is wrong, seeing family and friends through the perspective of distrust or what is wrong Emotional control can result in the inability to emotionally engage at home Need for control necessary on the job but the ability to relinquish or share control may be difficult at home Sensation seeker/adrenalin[e] junkie Over-protectiveness of family Over immersion in job Physical aggressive nature people with this nature are often drawn to law enforcement profession combined with a high stress job can cause over aggressiveness on and off duty. Stressors related to the law enforcement career journey Begin career optimistic, enthusiastic and idealistic New experiences and relationships forged under challenges Non law enforcement friendships may fade After graduation, a rookie looks to the veterans for how to do the job. They learn how to do the job and stay alive but where do they learn how to keep relationships healthy and alive? Frequent exposure to negative views of the world from law enforcement peers and experiences on the job combined with continued social isolation from non-law enforcement friends and activities can lead to cynical, negative, distrustful or overly suspicious attitudes. (Texas Commission, 2009, pp. 87-89) Consequences of stress overload Pain of any kind Heart disease Digestive problems Sleep problems Depression Obesity Autoimmune diseases Skin conditions Procrastination Managing Stress in the Moment Thoughts: Consider the trigger. Training the mind to interject with a message of Slow down, lets get more information and determine a response from there. Rather than entering full panic mode, this sends a message of Stand by to the body so it does not enter full fight-or-flight mode. Feelings: Remember to breathe. Slow, deep tactical breathing frees the body physically from full fight-or-flight mode and puts the brakes on runaway emotions. Behaviors: Act the part. Even if the officer does not feel calm, speaking in a calm, steady voice sends the message to the body and to others that things are under control. By doing these three things, officers can manage the situation by managing themselves. Remember that stress can be an ally. The goal is not to eliminate stress, but rather to regulate personal behavior, to match the stress response with the demands of the situation. This is a skill that can be honed with practice. Officers want to be able to maximize the benefits of stress while minimizing its costs. (Markham, 2003-2010, pp. 5-6) Additional Skills to Manage Stress: Emotions are contagious, and stress has an impact on the quality of peoples interactions with others. The better someone is at managing personal stress, the more that person will positively affect those around, and the less other people's stress will negatively affect that person. While it is helpful to attempt to eliminate stressors, it is more meaningful to gain skills in managing personal responses to stressful situations. Get away: Separating from the stressful situation is a stress management tool that could include taking a nap, taking a day off, leaving a relationship, changing jobs, etc. Change how to relate to the stressor, or change the stressor itself: Identify and change unhelpful habits or negative attitudes, and change the situation itself if possible, if the officer has control over these things. Manage private thoughts and expectations. Be assertive with action and problem solving, and reach out to others. Stop negative procrastination. Learn communication skills to ease and improve relationships with management, coworkers, and others. If the problem is being overscheduled or in demand, slow down and reorganize, or make a list of priorities, say no to something. Dont worry about what is not within personal control it wastes time and energy. Accept the stressor: This is a powerful tool that involves understanding that some things cannot be changed and that life is not always fair. For example, officers will benefit from developing a tolerance for frustration in their jobs because of the lack of control they have over prosecutors or judges/juries decisions. Build stress tolerance or stress stamina: These techniques are especially useful for officers because the work involves some levels of stress that dont go away and cannot be changed. The goal is to build emotional and physical resilience. Get enough exercise Eat well Find ways to relax Schedule time alone Talk over problems with someone Build and maintain strong supportive relationships with friends and family Laugh Avoid nicotine and liquor consumption. (Markham, 2003-2010, pp. 8-9, 14-15) Get enough rest: Stress and worry can cause sleeplessness. But lack of sleep or rest also leaves people vulnerable to stress. When someone is exhausted, the ability to handle stress is compromised. When someone is well-rested, it's much easier to keep an emotional balance, a key factor in coping with stress. Strategies that improve sleep and rest: Regular exercise during the day. Exposure to light to reset the bodys clock. Avoid napping, which can interfere with sleep. Avoid liquor, nicotine, and caffeine which reduce sleep quality. Occupational Wellness: The ability to achieve a balance between work and leisure time, addressing workplace stress and building relationships with co-workers. It focuses on the search for a calling and involves exploring various career options and finding the best fit. Because work encompasses so much time, it is important for personal well-being to enjoy work. Strategies for improving occupational wellness: Contribute unique gifts, skills and talents to work that are both personally meaningful and rewarding. Example: officers with experience may consider becoming field training officers. Convey personal values through an involvement in activities that are gratifying for you. Example: Volunteer. Choice of profession Job satisfaction Career ambitions Personal performance B. Pros and cons of the law enforcement officer profession regarding stress management: 1. Pros Camaraderie Training Critical debriefing available post-incident Cons Constant requirement for perfect job performance Daily stressful situations (life and death not just for officers but those officers deal with) Shift work Intellectual Wellness: Engaging the individual in creative and stimulating mental activities to expand knowledge and skills and help discover the potential for sharing their gifts with others. Strategies for improving intellectual wellness: Seek mental growth and stimulation Be involved in intellectual and cultural activities Be engaged in the exploration of new ideas and understandings Be curious and interested in the community and the world around Questions to evaluate occupational wellness: Am I engaged in the process of intellectual wellness? Am I open to new ideas? Do I seek personal growth by learning new skills? Do I search for lifelong learning opportunities and stimulating mental activities? Do I look for ways to use creativity? Spiritual Wellness: A personal manner involving values and beliefs that provide a purpose in our lives. While different individuals may have different views of what spirituality is, it is generally considered to be the search for meaning and purpose in human existence, leading one to strive for a state of harmony with oneself and others while working to balance inner needs with the rest of the world. The  HYPERLINK "http://www.nationalwellness.org/" National Wellness Institute [offers that] spiritual wellness follows the following tenets: A. Strategies for improving spiritual wellness: It is important for everyone to explore what they believe is their own sense of meaning and purpose. The path to spiritual wellness may involve meditation, prayer, affirmations, or specific spiritual practices that support a connection to a higher power or belief system. Yoga and meditation can also help develop spiritual wellness. Having compassion, the capacity for love and forgiveness, [concern for others], joy, and fulfillment help you enjoy your spiritual healthReligious faith, values, beliefs, principles, and morals also define spirituality. People who are engaged in the process of spiritual wellness are willing and able to transcend themselves in order to question the meaning and purpose of their lives and the lives of others. In addition, they seek to find harmony between that which lies within and the social and physical forces that come from outside. (University of CA, Riverside, N.D.) B. Questions to evaluate spiritual wellness: Do I make time for relaxation? Do I make time for quiet reflection? Do my values guide my decisions and actions? Am I accepting of the views of others? A "No" to any of these 4 questions may indicate an area to focus on improving spiritual wellness. VIII. Emotional Wellness: In addition to managing stress, it also involves being attentive to personal thoughts, feelings, and behaviors, whether positive or negative. Strategies to improve emotional wellness: Be aware of and accept feelings, rather than deny them. Manage anger, worry, and the blues, in particular. If negative feelings persist and turn into depression (pervasive sadness) seek help. Maintain an optimistic approach to life. Express feelings freely and manage feelings effectively. Express emotions appropriately. Adjust to change. Manage stress in a healthy way. Enjoy life despite its disappointments and frustrations. Revisiting cynicism: Why is cynicism a common reaction in law enforcement officers? Cynicism is an attitude of contemptuous distrust of human nature and motives. When officers lose perspective on ethical standards and the standards of the profession, they are vulnerable to cynicism. Most research on law enforcement cynicism took place in the late 1960s and mid-1970s. Using test groups, researchers conducted studies that revealed cynicism to be more prevalent in large urban police departments and in the lower ranks, especially among college-educated officers. The degree of cynicism among officers studied generally increased during their first 10 years of service, then declined slightly, and finally leveled off. Notably, officers in the studies who received meritorious awards experienced lower levels of cynicism. Recent research has focused on burnout and stress, two emotional conditions related to cynicism and caused largely by the excessive demands of the law enforcement profession. As with cynicism, burnout and stress can result in reduced performance, alienation, and the use of defense mechanisms. Burnout, stress, and cynicism produce two main unhealthy responses from [law enforcement] officers: Withdrawal from society and [loss of] idealism. (Graves, 1996) Cynicism is a reflection of ethics and professionalism and officers can prevent cynicism by remaining focused on, and committed to, all the areas of wellness discussed above as well as the ideals of honesty, fairness, justice, courage, integrity, loyalty and compassion, as embodied in the Law Enforcement Code of Ethics and the Oath of Honor. There is a marked difference between officers who display a negative attitude in cynical words and behaviors, and officers who display a constructive attitude and an understanding that problems and difficulties in work and life are inevitable. Officers who fall into the first category or more likely to feel victimized by people and things, and officers who fall into the second category are more likely to feel in charge of their lives. A perception of victimization is the first step on the continuum of behaviors that can lead to unethical behavior. It is crucial that officers look out for the earliest signs of cynicism in themselves and others. IX. Conclusion Stress management is an integral part of a law enforcement officers daily life. Set reasonable goals and make stress management a part of daily life. Occupational wellness, intellectual wellness, spiritual wellness and emotional wellness all involve particular strategies that officers can use to effectively manage the effects of stress over a lifetime of service. It is important for officers to identify those things/events they have control over and those they dont. Focusing on things they can change will help officers in managing the stress that comes with the career. Worrying about things they cannot change and have no control over wastes time and energy. It is crucial for law enforcement officers to create a support system early in their careers, so it will be there when they need it. Keep in mind that strategies to maintain occupational, intellectual, spiritual, and emotional wellness that work effectively now may not always work, so explore additional strategies for those times when something more is needed to maintain wellness in these areas. Be flexible, and if something doesnt work, change it. Performance Objective 2.17.1 Performance Objective 2.17.2 Performance Objective 2.17.3 Performance Objective 2.17.4 Performance Objective 2.17.5 Performance Objective 2.17.6 Performance Objective 2.17.7 Performance Objective 2.17.8 Performance Objective 2.17.9 Performance Objective 2.17.10 Performance Objective 2.17.11 Performance Objective 2.17.12  True or False Stress is both a physical and mental reaction to threat or perceived threat. Chronic stress or unresolved stress overload can result in many negative effects, including: Depression Suicide Weight gain All of the above A and B only Officers who exhibit which of the following behaviors may be experiencing stress overload? Poor judgment Physical pain Decrease in quality of work All of the above A and C only Which of the following aspects of the law enforcement profession can involve stress? Excessive paperwork Fear and dangers of the job Constant responsibilities for protecting other people All of the above B and C only Life factors that can lead to stress overload include: A life change such as moving to a new town Financial difficulty Relationships/interactions with others All of the above A and B only Managing stress in the moment involves three steps including training the mind to interject with a message of Stand by, taking charge of personal emotions through tactical breathing, and which of the following? Reaching out for assistance Behaving/speaking in a calm, steady manner Removing yourself from the stressful event None of the above Both A and B Which of the following are useful stress management skills for officers to develop? Identify and change helpful habits and positive attitudes Focus on what is within your control to change Build a tolerance to stress by eating well, and getting enough rest and exercise Develop cynicism about difficulties and frustrations Both B and C True False Occupational wellness refers to tipping the balance between work and leisure heavily toward work in order to ensure the best performance on the job. Intellectual wellness can be maintained by: Seeking learning opportunities Getting involved in cultural activities Avoiding unintelligent people All of the above A and B only Examining spiritual wellness includes asking: Do I make time for relaxation? Do I make time for quiet reflection? Do my values guide my decisions and actions? Am I accepting of the views of others? All of the above Emotional wellness involves being attentive to personal thoughts, feelings, and behaviors. Officers can maintain emotional wellness by: Focusing exclusively on positive emotions Being aware of all feelings and accepting them Managing anger, worry, and the blues, in particular None of the above B and C only 12 True or False Cynicism is not inevitable in law enforcement, and officers can avoid cynicism by focusing on stress management and wellness, as well as the ethical and professional standards of law enforcement. Graves, Wallace (June, 1996). Police Cynicism: Causes and Cures. Retrieved January 12, 2009 from http://www.fbi.gov/publications/leb/1996/june964.txt Help Guide, (2001-2008). Retrieved January 12, 2009 from http://www.helpguide.org/mental/stress Honig, Audrey, & White, Elizabeth (April, 2009). By Their Own Hand: Suicide Among Law Enforcement Personnel. Community Policing Dispatch, V. 2(4). Retrieved March 12, 2009 from http://www.cops.usdoj.gov/html/dispatch/April_2009/suicide.htm Markham, Robin, for Powered, Inc. ( 2003-2010). HP Free Online Training. Stress, Sanity, and Survival. Retrieved March 16, 2010 from http://h30187.www3.hp.com/courses/overview/p/courseId/43/Stress_sanity_and_survival.htm?courseSessionId=245475&campusId=11262&webPageId=1000000 Texas Commission on Law Enforcement Officer Standards and Education, (January 2009). Texoma Regional Police Academy: Basic Peace Officer Course Manual University of California, Riverside (N.D.). Spiritual Wellness. 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2 r J- 2   J- 2   JY@"Arial @wIw @w fX-Y@Times New Roman@wIw @w fX-Y@"Arial @wIw @w fX---82 Maine Criminal Justice Academy].f].yA./f]..]f]8.]]-y]]e]]- 2  \Y@Times New Roman@wIw @w fX-Y@"Arial @wIw @w fX---%2 _X15 Oak Grove RoadTS*yIT)y7STJ)oTJT- 2 _  Y-+2 Vassalboro, ME 04989yJAAJ.ST7T)*f*)TSTST- 2   Y- 2  Z-2  Prepared by: ]8JTI8IT)TS.* 2  2  , 2  , 2   , 2 "  ,2 N Date: yJ.J.*- 2   Z@Times New Roman@wIw @w fX- ^2 Z7Some content originally prepared by Det. 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