ࡱ> #` )bjbjmm .rN!0xxxxxxxNNN8 OLXOaj8P8PNPNPNPNPNPNPlanananananana$WcheaxNPNPNPNPNPaxxNPNPaRRRNPpxNPxNPlaRNPlaRRVZ@xxZNP,P KNPDZ H\$a0aPZTgfjQgfZZgfx4[NPNPRNPNPNPNPNPaa.RXNPNPNPaNPNPNPNP&,",xxxxxx Question: 1 (Chapter 8, Exercise-2, Page no: 330) Create a Pareto diagram based on the information in the table below. First, create a spreadsheet in Excel, using the data in the table below. First, create a spreadsheet in Excel, using the data in the table below. List the most frequent customer problem first. Add a column called Cumulative%. Then enter formulas to calculate those items. Next, use the excel chart wizard to create a Pareto diagram based on the data. Use the line- Column on 2 Axis custom type chart so your resulting chart looks similar to the one in figure 8-1. Customer ComplaintsFrequency / WeekService rep cannot answer customer's questions120Customer is on hold too long90Service rep does not follow through as promised40Customer gets transferred to wrong area or cut off20 Answer: Pareto analysis identifies the vital few contributors that account for quality problems in a system, which is referred as 80-20 rule. It indicates that 80% of the problems are always due to 20% of the causes. This rule has always been of interest, whether working in code or doing analysis such as, in the customer services field there is some individuals with unique circumstances who bring complexity and challenge to the business rules and code. This Project Management Exercise nicely demonstrates this rule. Customer ComplaintsFrequency / Week% of Total ComplaintsCumulative %Service rep cannot answer customer's questions12044%44%Customer is on hold too long9033%78%Service rep does not follow through as promised4015%93%Customer gets transferred to wrong area or cut off207%100%Total270100% Customer Complaints Histogram  Question: 2 (Chapter 9, Exercise-1, Page no: 380) Your company is planning to launch an important new project starting January 1, which will last one year. You estimate that you will need one full-time project manager, two full-time business analysts for the first six months, two full-time senior programmers for the whole year, four full time junior programmers for the months of July, August, and September, and one full-time technical writer for the last three months. Use Microsoft Excel to create a stacked column chart showing a resource histogram for this project, similar to the one shown in Figure 9-6. Be sure to include a legend to label the types of resources needed. Use appropriate titles and axis labels. Answer: See Attachment chapter 9, exercise 1 Or Types of resourcesJanFebMarAprMayJunJulAugSepOctNovDecProject Manager 111111111111Business Analyst222222Senior Programmers222222222222Junior Programmers 444Technical Writer 111  Question: 3 (Chapter 10, Exercise-1, Page no: 419) Create a stakeholder analysis for project communications. Assume your organization has a project to determine employees training needs and then provide in house and external sources for courses in developing communications skills for employees. Stakeholders could be various levels and types of employees, suppliers, the human resources department in charge of the project, and so on. Determine specific stakeholders for the project. List at least one type of project communication for each stakeholders and the format for disseminating information to each. Use table 10-1 as an example. Answer: By using example 10-1 table provides stakeholders basic communication analysis, where shows which stakeholders should get which written communications. Generally it contains the information such as the contact person, when the information is due and what is the particular format for the information needed. Below it has been shown basic stakeholder analysis is based on the selected project for training needs. Stakeholders Document Name Document Format Contact Person Due General Manager Basic user manual Hard copy Project manager 30 October, 2007 IT Manager IT setup manual Hard copy and soft copy Project manager 30 October, 2007 IT Manager Software manual Hard copy and soft copy System Manager 1st November, 2007 Project manager Mail server setup manual Hard copy and soft copy Project manager 1st November, 2007 Other stakeholders Basic user manual Hard copy Project manager 3rd November, 2007 The above analysis is based on the following points: The systems administrator is the project manager. A basic user manual contains new features, changes and instructions to use the new installed IT system. An IT setup document contains all the information like setup, configurations, software and so on about the new IT system. A software manual contains about the setup information of software. Question: 4 (Chapter 10, Exercise-3, Page no: 420) Question: How many different communications channels does a project team with six people have? How many more communications channels would there be if the team grew to ten people? Answer: According to the formula, We know the number of communications channels = n (n-1)/2, [where n is the number of people involved]. (Page: 398, Schwalbe 2004). For six people in a project, there are 6* (6-1)/2 = 15 different communications channels are available. If the team grew to ten people, there are 10* (10-1)/2 = 45 different communications channels are available. That means (45-15) =30 more communications channels would be needed if the team grew to ten people. Reference: Schwalbe, K 2004, Information technology project management, 4th Edition. (page 398 ) Question: 5 (Chapter 11, Exercise-4, Page no: 461) Suppose your organization is deciding which of four projects to bid on. Information on each is in the table below. Assume that all up-front investments are not recovered, so they are shown as negative profits. Draw a diagram and calculate the EMV for each project. Write a few paragraphs explaining which projects you would bid on. Be sure to use the EMV information and your personal risk tolerance to justify your answer. PROJECTCHANGE OF OUTCOMEESTIMATED POINTSProject 150 percent 50 percent$120,000 -$50,000Project 230 percent 40 percent 30 percent$100,000 $50,000 -$60,000Project 370 percent 30 percent$20,000 -$5,000Project 430 percent 30 percent 20 percent 20 percent$40,000 $30,000 $20,000 -$50,000 Answer: Probability (P)*Outcome= EMV Project 1 P=0.50*$120,000=$ 60,000 Decision P=0.50*-$ 50,000=-$25,000 Project 2 P=0.30*$100,000=$30,000 P=0.40* $50,000=$20,000 Decision P=0.30*-$60,000=-$18,000 Project 3 P=0.70*$20,000=$14,000 Decision P=0.30*-$5,000=-$1500 Project 4 P=0.30 $40,000=$12,000 P=0.30 $30,000=$9,000 P=0.20 $20,000=$4,000 Decision P=0.20 -$50,000=-$10,000 Project 1s EMV=$ 60,000-$25,000=$35,000 Project 2s EMV=$30,000+$20,000-$18,000=$32,000 Project 3s EMV=$14,000-$1500=$12500 Project 4s EMV=$12,000+$9,000+$4,000-$10,000=$15,000 Based on the above diagram, I think project 1 I would bid on, because the EMV provides an estimate for the total dollar value of a decision, I want to have a positive number, the higher the EMV, the better project should be. If I just looked at the potential outcome of the 4 projects, project 2 looks more appealing. It could earn $150,000 in profits from project 2, but it can only earn $120,000 for project 1. However, there is only a 50 percent chance of getting that $120,000 on project 1, and there is a 70 percent chance of earning $150,000 on project 2. Therefore, using this EMV diagram, it can clearly help account for all possible outcomes and their probabilities of occurrence therefore reducing the tendency to pursue overly aggressive or conservative risk strategies. Read only conclusion if it doesnt appear on blog site Conclusion: While websites are still a foundation of the Internet, it has never really enjoyed the kind of popularity that blogs have recently gotten. Blogging makes me to become an online publisher with its easy to use publishing platforms where there is no more messing around with HTML coding, software problems or web design issues. 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