ࡱ> 5@ Kbjbj22 .XX,<<<<<<<P8888p,PZ <<"^^^qqq       $ Rb <MmqMM <<^^ !!!M<^<^ !M !d!<<^0 028k4* 0Z hhPP<<<<h<qP!Cnqqq  PP$ttvU PPtv Review of Tenet Healthcares Financial Dilemmas Jennifer Barber Courtney Bliss Will Jarnagin Charles Rowlan Dylan Yarter Jairo Zhu Table of Contents Executive Summary..3Executive Compensation Program4Solution.5Doubtful Accounts.5Solution....7Managements Excessive Spending.8Solution9Opportunities..10Raise Public Opinion.11Replace Upper Management...11Appendix A: Company Overview...13Appendix B: Income Statement.16Appendix C: Balance Sheet.17Appendix D: Statement of Cash flows.18Appendix E: EVA Analysis..19Appendix F: Key Financial Ratios.20Appendix G: Works Cited21 Executive Summary It is no secret that Tenet Healthcare is facing difficult times financially, with a reported 6.4% decrease in net operating revenues due and the share price has dropped from $71.55 down to $13.75 (Sacramento Business Journal). Tenet has incurred considerable litigation costs since October 2002 and the company is facing a formal investigation by the Securities and Exchange Commission. They are also under scrutiny by other Federal agencies for unnecessary medical procedures. Recently appointed CEO Trevor Fetter is attempting to point the nations second largest hospital company in the right direction. There are three major financial issues that Tenet needs to address. The executives receive compensation for boosts in revenue, causing them to make unethical decisions. The allowance for doubtful accounts has doubled from 2002 to 2003 due to increasing challenge of collecting receivables. Finally, Tenet needs to address the executives excessive spending . Former CEO Jeffrey Barbakow initiated the exorbitant spending pattern of senior managers during his term in the companys front office. Tenet has seen most of its problems due to a lack in ethics and inappropriate stewardship of company resources by management. Tenet has the opportunity to make some financial moves to begin to free up some of those resources so that they can be better utilized. Also, perhaps more importantly they have the opportunity to begin rebuilding credibility with stockholders as well as the public. Executive Compensation Program Many of Tenet Healthcares current dilemmas are rooted in the executive compensation schedule. Since the companys inception, Tenets upper management has been compensated on the basis of revenue, and more specifically, for the boost in revenue for each given year. This has caused the company many problems, not only financially but also legally. Recently Tenets stock has been plummeting and the company is facing many lawsuits accompanied by trouble with the government. The decisions made by Tenets executives, especially former CEO and chairman Jeffery Barbakow, were very short-sighted and morally irresponsible. The company is accused of overcharging patients for medical procedures and for performing unnecessary surgeries. All of these actions were motivated by the desire to boost revenues, and thus boost bonuses. For example, former CEO and chairman Jeffery Barbakow received almost $32 million in 2002 including stock option grants. In previous years, Jeffery Barbakow received $111 million in exercised stock options and still possesses $208 million in unexercised stock options; he received all of this while sending the company to its present day ruins (AFLCIO). Former CEO Barbakows desire to increase his compensation caused him to be replaced, caused the company to plummet into financial distress, and caused Tenet Healthcares reputation to be destroyed. These unethical and destructive decisions committed by Tenets upper management may have been prevented if the company had a different compensation program in place for the decision makers, rather than rewarding them only on the basis of revenue increases. Solution To help solve Tenet Healthcares dilemma with motivating and rewarding unethical and short-term decisions, an EVA (Economic Value Added) bonus system would be advantageous to implement. Before discussing the implementation of EVA bonus system, first it is important to mention that this system will not prevent executives from making bad decisions; however it will give them an incentive to make decisions based on something other than boosting revenues (Rich). The goal of an EVA bonus system is to make managers behave as if they were owners [Who] manage with a sense of urgency in the short term but pursue a vision for the long term (Chew 143). In this way, the managers of the firm will be connected with the success or failure of the firm, and not just be able to walk away when problems surface, yet still be largely compensated (as in the case of Tenet Healthcare and Jeffery Barbakow). Doubtful Accounts Another of Tenet Healthcares major problems is the company is having trouble collecting its accounts receivables. The 2003 third quarter allowance for doubtful accounts has doubled since 2002. The allowance for doubtful accounts in 2003 totaled $522 million while it was only $260 million last year. Medicare once covered a great deal of this loss, but Tenet only received $16 million the second quarter of 2003 as compared to the $261 million it received in 2002 (Gentile). Tenet believes that the large increase of doubtful accounts is due to significant increase in the treatment of uninsured patients. Overall, the industry itself is experiencing similar problems because of the high unemployment rate which means more households are without medical insurance, about 43 million households in 2002 (Lagnado). However, Tenets doubtful accounts are considerably higher than most hospitals and higher than the industry average. In January 2003, Tenet was the first hospital in the healthcare industry to put into practice a policy for treating uninsured patients called Compact with Uninsured Patients. Tenet agrees not to pursue legal action to any person whose only asset is their house. The hospital will do everything possible to make sure that the patient is helped through any assistance program that they qualify for. All people who receive treatment are given financial counseling and are even offered a discount rate; this policy may change however, since it is currently being reviewed by the CMS regulatory board (Tenet). Tenet Healthcare currently operates an in-house collection agency. In June, it announced a plan to consolidate the 56 billing centers into eight regional offices. The project will cost a total of $275 million dollars to implement efficiently (Galloro). This will also lead to the termination of three hundred jobs. The purpose of the project is to use the same patient-accounting software throughout all hospitals in order to determine what patients can afford and to workout payment plans in response to investigations through Medicare. This technology allows the hospital to screen patients and determine their ability to pay their bill. This is one of the best systems in the market today because it can increase the chance that serviced patients will pay their bill. As the number of uninsured patients grows, Tenet Healthcare needs more staff to assist the hospitals collection services. Their policy of decreasing the amount of staff and increasing the amount of uninsured patients pose a problem for Tenet. The best solution for collecting bad debts is to hire outside collection agencies since they have ample manpower to collect those debts (Becker). Solution To solve the problems Tenet is having with their doubtful accounts, the company should better utilize their collection department funds to outsource the collection of those accounts to a third party. As of now, Tenet spends too much time and money trying to collect from patients who cannot pay, when the company should be spending more time determining which patients can afford to pay and which patients cannot; they can do a better job of determining this by using state-of-the-art technology that is available for the admitting staff can use to ask pointed questions to determine if the patient can afford to pay. For patients that can afford to pay, collection agencies collect more money for the hospital while saving the company costs of overhead. The optimal time schedule for Tenet would be to send the accounts to collection agencies between 90 and 120 days after discharge, but only those accounts for which the patients that have the ability to pay but refuse to do so. Tenet would operate in a more cost-efficient manner by outsourcing those accounts, because it is very time and cost intensive to collect these types of accounts internally (Becker). Since the doubtful accounts are valued at hundreds of millions each quarter, if Tenet were able to collect on some of these they would have higher profits, increased total assets, and more available capital. As the firm becomes better able to collect on these accounts, it will have at least some impact on the value of the stock and increase the reliability of cash flows. The increased cash would allow for Tenet to repurchase stock, pay dividends, or retire debt. All of these actions would change the capital structure of the firm. If stock was repurchased or stockholders were paid a dividend it would increase the value of the stock, and improve stockholders perception of the firm. Stockholders would be more confident in the firm, because it would show that Tenet is working to correct mistakes and making money again. Bondholders would be happy to see debt retired because they would be receiving the money, and even if the debt was not paid off bondholders would still have a better chance of recovering their investment due to the increased security of the cash flows (Rich). In conclusion, collecting on more of the doubtful accounts would be beneficial to the company and its stockholders. Managements Excessive Spending In recognition to the current difficulties facing Tenet, CEO Trevor Fetter announced an annual cost cutting scheme totaling $200 million. Fetter believes that various actions including intensive streamlining of their accounting systems and ridding of 14 currently owned hospitals will result in this cost savings (BusinessWeek Online). Cost cutting seems to be an obvious solution to the betterment of any company however stockholders as well as the media believe the trimming should begin with Tenets senior management. The frivolous salaries and spending is not only hurting the bottom line but also serves as interference between senior management and lower level employees within the company. This is clearly an agency problem because management enjoys the benefits of the extra pay and perquisites yet the cost falls completely at the shareholders expense (Rich). Tenets former CEO Jeffery Barbakow decided to move Tenets corporate headquarters to its current location in Santa Barbara, California. This decision was made strictly at the luxury of management without consideration for the company as a whole for two distinct reasons. The cost of real estate is the first issue. It is estimated that Tenet could save 50% of the $2.5 million it pays for office space if it relocated in a high-end Dallas, Texas market. Second, a large number of business matters are conducted in the confines of the already existing Dallas administrative branch. Therefore, senior management must fly half way across the country on a regular basis to conduct day to day business. To accommodate for this frequency of travel Tenet owns three Gulf-stream jets totaling an estimated $80 million. Two of these planes are capable of transoceanic flight which is completely unnecessary considering Tenet only manages one hospital overseas (Davis). Tenet has a history of spending entirely too much money on company conventions. They recently held a training event at the exclusive South Fork Ranch designed to enhance the budgeting skills of administrators. A former executive claimed that hundreds of thousands of dollars were spent for the extravaganza that granted employees access to free palm readings, fortune tellers, and psychics (Davis). The LA Times reported that Tenet held a conference at Caesars Palace in Las Vegas. The event attempted to incorporate a Dr. Seuss theme to stress its quality excellence program. Solution The previously discussed issues, if corrected, could provide Tenet a relatively easy way to decrease their costs and increase free cash flows. The answer to the first problem would be for Tenet to relocate its corporate management from Santa Barbara to Dallas. This may not be a feasible option at the particular time do to the time commitment required by management involving the governmental litigations that must be handled immediately. However, the time and cost involved in moving would be quickly recovered plus there would be a huge decrease in the gap between management and employees as well as management and stockholders. Tenets $80 million investment in airplanes is entirely unnecessary. At the very least one of the transoceanic flights should be sold but due to lack of overseas use it would be a good idea to sell both of the G-IVs. In this case when it was necessary to travel to their lone international hospital in Barcelona, Spain they could use a commercial airline. Finally, the extra money spent on its informational conferences seems to be excessive. Tenet may see its spending as a way to reward managers but it would prove to be more beneficial to link its rewards to performance as discussed earlier. Opportunities In light of the recent problems being faced by Tenet Healthcare, the company has many opportunities. Some of these opportunities naturally follow bad publicity, and some opportunities must be created by the management. Tenet Healthcare has been accused of many terrible deeds, and has the opportunity to regain its reputation by showing people that these accusations of unethical behavior are false. Also, since public opinion of Tenet has been destroyed and the current executives are not trusted, the company has the opportunity to rebuild confidence with the public by hiring from outside the company and replace upper management. The company is currently implementing this; however the implementation needs to move more swiftly. Raise Public Opinion The drop in Tenets stock price was partly caused by the scandals about Tenets hospitals performing unnecessary procedures on patients. Also, the overpricing and constant fee increases were part of the reason why analysts consider Tenet Healthcare a risky selection for investors. On October 31, 2002, Tenet commissioned a panel of experts to review the procedures, consisting of mainly of heart surgeries that were accused of being unnecessary. The panel included cardiologists and surgeons of major cardiac research institutions such as Vanderbilt University, Georgetown University, and the University of California at San Francisco (Tenet). Tenet commissioned this panel in hopes that they would confirm the necessity of all the procedures performed on the forty-three patients and that all the patients actually benefited from the operations. Although there were cases where in which the treatment was too aggressive, the procedures were consistent with industry standards for appropriateness and were in fact needed and improved the patients heart conditions. Replace Upper Management In the past, Tenet Healthcare promoted all managers and CEOs from within the company. This can be helpful or harmful to a companys image, depending on the financial situation the company exists in. It was not until May of 2003, when Jack Barbakow resigned as CEO, that Tenet Healthcare hired someone from outside the company. Tenet hired the panel of reviewing experts from outside the company to confirm the questionable procedures to avoid the appearance of conspiracy or dishonesty. When Jack Barbakow resigned as CEO and Chairman, Trevor Fetter, a long time company insider, was promoted to CEO and director, he become the only member of Tenets upper management to serve on the companys board of directors (Rundle). However, analysts have been concerned about the fact that Fetter is an insider could be tainted with all the scandals since he worked at the company since 1995 when he headed a Tenet subsidiary (Vrana). Although in the last four months Fetter has tried to solidify Tenets financial position through layoffs and by attempting to sell fourteen of the one-hundred fourteen hospitals owned by the company. The selling of hospitals to obtain capital has been seen by some specialists as an attempt to regain investor confidence and assure the companys future recovery. Tenet Healthcare has also placed Michael H. Focht, a former employee, in an executive position. He worked at Tenet for twenty years, retired in 1999, and rejoined the company in January of 2003 to serve as the executive vice-chairman (Bloomberg News). He recently tried to retire again once the scandals surfaced, but he was asked to stay in his position for a few more years, to which he agreed. Appendix A: Company Overview Tenet Healthcare Corporation has been providing acute hospital care throughout the nation escalating from the name change in 1995 (TenetHealth.com). Previously known as National Medical Enterprises (NME), Tenet has grown to its current status of owning and operating 106 acute care hospitals in 16 different states with 26,216 beds. The primary headquarters is located in Santa Barbara, CA. However, hospitals also receive support from a service center based in Dallas, TX. The choice to grant hospitals the ability to maintain their local identity while simultaneously gaining access the national resources and managerial expertise has lead to $13.9 billion net operation revenues for 2002. Tenets philosophy is guided by the importance of shared values between partners to provide a full spectrum of quality, cost-efficient health care. The true excellence of Tenet is found within its people, each of the 109,500 employees is considered a vital asset to the company as well as an ongoing investment. They seek to aid in the advancement of their employees careers through an elaborate online training program teaching skills ranging from clinical education to management training and technology training (Tenet). This ongoing educational system is the largest distance learning program initiative amongst healthcare providers today. Two benchmarks they set for themselves include becoming the number one Health Care Employer of Choice and receiving 100 percent satisfaction with the Target 100 from its patients, physicians, and employees. Creating a true customer service culture is one of the primary focuses within Tenets hospitals. The goal is to have patients feel very satisfied as opposed to just satisfied with their overall experience. A strategy of this nature will not only improve the quality of care given but will also act as a key marketing agent. The management teams at Tenet have challenged hospitals by raising the target scores on patient evaluations. Management hopes to consistently score nines and tens on a ten point scale. There have been some significant changes in the industry coming from political pressures. First of all, the federal government has limited its Medicare and Medicaid programs. These programs pay medical bills for people who do not have insurance and cannot afford to pay their medical bills. The government has also put pressure on healthcare providers to provide greater quality care at lower costs. These demands are severely affecting revenues and therefore making it hard for the industry to be attractive. Some of the results from these circumstances are having very negative effects on the Tenets bottom line. Hospitals are funding these higher costs by taking money away from their employees. Also some economists say that the cost of healthcare has increased faster in proportion to increases in our GDP. The number of people retiring begins to grow and creates more problems both now and in the future when the baby boomer generation retires. This also means that having more people working relative to the people retired will reduce the overall tax taken by the federal government for healthcare and therefore reduce the size of public payment. Tenet also has allegedly been involved in some pretty serious scandals recently. Tenet has seen other scandals come and go in the past, but the ones they are being investigated for most currently have had the most negative affect on the value of their stock. Outlier payments are payments that healthcare providers receive from public health insurance programs such as Medicare and Medicaid. These payments have bailed many hospitals out of financial distress in the past. Also, in one of its hospitals in California there is speculation that doctors might have performed unnecessary heart surgeries to 50% of its clients in the last two years. This has certainly given Tenet bad publicity and resulted in exorbitant litigation costs. Tenet is currently trying to rebuild its image and its profitability. It has taken steps such as the aforementioned recent hiring of new CEO Trevor Fetter. Tenet Management is currently changing and improving some corporate policy as well as relationships in order to better serve its customers and to maximize wealth for stockholders. Tenet has also taken the position of leadership in treating uninsured patients. Many hospitals turn a cold shoulder to the less fortunate ones who have no medical insurance. They agreed to fairly treat patients and work with people to devise payment programs; also, Tenet agreed not to put liens on clients homes for payment collection. This is one of their efforts to rebuild their reputation. As previously stated Tenet is the second largest hospital healthcare provider currently. They have seen some hard times and have shown the ability to weather any type of storm. Tenet currently has several opportunities to rebound from recent regrettable events. Appendix B: Income Statement (All numbers in thousands)Period Ending (Annually)31-Dec-0231-May-0231-May-01Total Revenue 8,743,000  13,913,000  12,053,000 Cost of Revenue 4,572,000  7,306,000  6,357,000 Gross Profit 4,171,000  6,607,000  5,696,000 Operating Expenses Research Development -  -  -  Selling and General Administration 1,819,000  2,824,000  2,603,000  Non Recurring 400,000  99,000  143,000  Others 978,000  1,590,000  1,403,000 Total Operating Expenses -  -  - Operating Income or Loss 974,000  2,094,000  1,547,000 Income from Continuing Operations Total Other Income/Expense Net (50,000) 32,000  65,000  Earnings Before Interest and Taxes 905,000  2,088,000  1,598,000  Interest Expense 147,000  327,000  456,000  Income Before Tax 758,000  1,761,000  1,142,000  Income Tax Expense 299,000  736,000  464,000  Minority Interest (19,000) (38,000) (14,000)Net Income From Continuing Operations 459,000  1,025,000  678,000 Non-recurring EventsDiscontinued Operations -  -  - Extraordinary Items -  (240,000) (35,000)Effect of Accounting Changes -  -  - Other Items -  -  - Net Income 459,000  785,000  643,000 Preferred Stock and Other Adjustments -  -  - Net Income Applicable to Common Shares 459,000  785,000  643,000 Sourced from: Finance.Yahoo.com Appendix C: Balance Sheet (All numbers in thousands)Period Ending (Annually)31-Dec-0231-May-0231-May-01AssetsCurrent Assets Cash and Cash Equivalents 210,000  38,000  62,000  Short Term Investments 85,000  100,000  104,000  Net Receivables 2,835,000  2,624,000  2,541,000  Inventory 241,000  231,000  214,000  Other Current Assets 421,000  401,000  305,000 Total Current Assets 3,792,000  3,394,000  3,226,000 Long Term Investments 185,000  363,000  395,000 Property, Plant, and Equipment 6,359,000  6,585,000  5,976,000 Goodwill 3,260,000  3,289,000  3,265,000 Intangible Assets 184,000  183,000  133,000 Accumulated Amortization -  -  - Other Assets -  -  - Deferred Long Term Asset Charges -  -  - Total Assets 13,780,000  13,814,000  12,995,000 LiabilitiesCurrent Liabilities Accounts Payable 1,690,000  1,027,000  907,000  Short/Current Long Term Debt 47,000  99,000  25,000  Other Current Liabilities 644,000  1,458,000  1,234,000 Total Current Liabilities 2,381,000  2,584,000  2,166,000 Long Term Debt 3,872,000  3,919,000  4,202,000 Other Liabilities 1,278,000  1,003,000  994,000 Deferred Long Term Liability Charges 526,000  689,000  554,000 Minority Interest -  -  - Negative Goodwill -  -  - Total Liabilities 8,057,000  8,195,000  7,916,000 Stockholders' EquityMisc. Stocks Options Warrants -  -  - Redeemable Preferred Stock -  -  - Preferred Stock -  -  - Common Stock 26,000  26,000  25,000 Retained Earnings  3,514,000  3,055,000  2,270,000 Treasury Stock (1,285,000) (785,000) (70,000)Capital Surplus 3,483,000  3,367,000  2,898,000 Other Stockholder Equity (15,000) (44,000) (44,000)Total Stockholder Equity 5,723,000  5,619,000  5,079,000 Net Tangible Assets 2,279,000  2,147,000  1,681,000 Sourced From: Finance.Yahoo.com Appendix D: Statement of Cash Flows (All numbers in thousands)Period Ending 31-Dec-0231-May-0231-May-01Net Income459,000785,000643,000Operating Activities, Cash Flows Provided By or Used InDepreciation 302,000  604,000  554,000 Adjustments to Net Income 966,000  1,637,000  1,148,000 Changes in Accounts Receivable (841,000) (1,075,000) (735,000)Changes in Liabilities 284,000  545,000  292,000 Changes in Inventories (26,000) (104,000) 45,000 Changes in Other Operating Activities (18,000) (77,000) (129,000)Total Cash Flow From Operating Activities 1,126,000  2,315,000  1,818,000 Investing Activities, Cash Flows Provided By or Used InCapital Expenditures (490,000) (889,000) (601,000)Investments -  -  - Other Cash Flows From Investing Activities 101,000  (338,000) 27,000 Total Cash Flows From Investing Activities (389,000) (1,227,000) (574,000)Financing Activities, Cash Flows Provided By or Used InDividends Paid -  -  - Sale Purchase of Stock (442,000) (421,000) 269,000 Net Borrowings (106,000) (641,000) (1,558,000)Other Cash Flows From Financing Activities (17,000) (50,000) (28,000)Total Cash Flows From Financing Activities (565,000) (1,112,000) (1,317,000)Effective Exchange Rate Changes -  -  - Change in Cash and Cash Equivalents 172,000  (24,000) (73,000)Sourced From: Finance.Yahoo.com Appendix E: EVA Analysis For 2002 Cost of CapitalBeta-0.35Expected Long Term Return10.00%YTM 30-yr U.S. Treasury Note5.19%Cost of Equity3.51%Short Term Debt - Long Term Debt 4,202,000,000 Total Debt 4,202,000,000 Rate on Short Term Debt - Rate on Long Term Debt10.99%After Tax Cost of Debt7.15%Cost of Debt10.99%Market Value of Equity 343,750,000 Total Value of Debt and Equity 4,545,750,000 Weight of Equity7.56%Weight of Debt92.44%Cost of Capital6.87%Basic EVANet Income 785,000,000 Interest Expense 147,000,000 NOPAT 932,000,000 Assets 12,995,000,000 NIBCLs (1,912,000,000)Capital 11,083,000,000 EVA 170,450,227.24  Appendix F: Key Financial Ratios Valuation RatiosCompanyIndustrySectorS&P 500P/E Ratio (TTM)NM21.0834.4624.98P/E High - Last 5 Yrs.52.1745.4668.1448.07P/E Low - Last 5 Yrs.6.9912.5120.8915.97Beta-0.350.270.491.00Price to Sales (TTM)0.431.435.803.35Price to Book (MRQ)1.213.245.654.21Price to Tangible Book (MRQ)2.865.5912.867.40Price to Cash Flow (TTM)15.1613.0325.2317.37Price to Free Cash Flow (TTM)22.3629.4439.6030.02% Owned Institutions85.0049.7647.8764.67Sourced From: yahoo.investor.reuters.com Appendix G: Works Cited AFLCIO. Paywatch Factsheet: Jeffery Barbakow. 16 November 2003 < http:// ww.aflcio.rg/orporateamerica/paywatch/ceou/database.cfm?tkr=THC&pg=1> Bank Loan Report. Bondholders fret about Tenets New CEO. 2 June 2002. 16 November 2003 Becker, Cindy. Balance Past Due. Modern Healthcare 22 September 2003. EBSCOhost. 2003. Baylor University. 5 November 2003 Bloomberg News. Tenet Discloses SEC Probe of Medicare Billing Daily Business Review 10 July 2003 < http://80-web.lexis-nexis.com.ezproxy.baylor.edu /universe/document?_m= 96b726cf0b712f60dda6a589e76b1aed&_ docnum=1&wchp=dGLbVtb-zSkVb&_md5=9fe931fc8083f35cb 9a8bc0e7fb3a99b> Bloomberg News. Tenet Executive Retires after Second Term. New York Times 2 October 2003. Lexis Nexis 2003. Baylor University. 21 October 2003 < http://80-web.lexis-nexis.com.ezproxy.baylor.edu/universe/document?_m= 96b726cf0b712f60dda6a589e76b1aed&_docnum=1&wchp=dGLbVtb-zSkVb&_md5=9fe931fc8083f35cb 9a8bc0e7fb3a99b> Chew, Donald H., ed. The New Corporate Finance: Where Theory Meets Practice. Boston: McGraw-Hill Irwin, 2001. Davis, Mellisa. Tenet Critics Perk Up at Talk of Perks. TheStreet.com 01 January 2003. 16 November 2003 Ewalt, Alan R. Letter to Trevor Fetter. 7 November 2003 Galloro, Vince. Seeing Double; Tenets Moves Parallel Columbia/HCA Recovery. Business and Company Resource Center. 16 June 2003. Baylor University. 16 November 2003 Gentile, Gary. CEO Says Execs Caused Tenets Troubles. Newsday.com 11 November 2003. 16 November 2003 < http://www.newsday.com/business/nat ionworld/wire/sns-ap-tenet-investigation,0,479998.story?coll=sns-ap-business-headlines> Lagnado, Lucette. Hospitals Try Extreme Measures To Collect Their Overdue Debts. Wall Street Journal 30 October 2003. Multexinvestor Web Page. Tenet Healthcare Key Financial Ratios. 18 November 2003 < http://yahoo.multexinvestor.com/MG.aspx?ticker=THC&target=%2fstocks %2ffinancia linfo%2fratios%2fvaluation> Rich, Steve. Agency. Baylor University, Waco. October 2003. Rich, Steve. Capital Structure. Baylor University, Waco. November 2003. Rich, Steve. Economic Value Added. Baylor University, Waco. September 2003. Rundle, Rhonda L. and Joann S. Lublin. Tenet Names Fetter Permanent CEO. Wall Street Journal 17 September 2003. --. Tenet Healthcare Needs a Cure for Anger. Yahoo!Finance. 25 July 2003. 17 November 2003 Tenet Healthcare Web Page. Tenet Healthcare. Expert Review of 23 Cardiac Cases at Doctors Medical Center of Modesto Conclude Treated Appropriately. 16 November 2003 Tenet Healthcare Web Page. Tenet Healthcare. Tenet Amends Revolving Credit Agreement. 16 November 2003 < http://www.tenethealth.com/TenetHealth/ PressCenter/PressReleases/Tenet+Amends+Revolving+Credit+Agreement.htm> Tenet Healthcare Web Page. Tenet Healthcare. Tenets Compact With Uninsured Patients. 16 November 2003 < http://www.tenethealth.com/TenetHealth/ OurCompany/Compact+With+Uninsured+Patients.htm> Vrana, Debora. Tenet Selects Insider as CEO. LA Times 17 September 2003. LexisNexis. 2003. Baylor University. 21 October 2003 Yahoo Finance Web Page. Tenet Healthcare Balance Sheet. 18 November 2003 < http ://finance.yahoo.com/q/bs?s=THC&annual> Yahoo Finance Web Page. Tenet Healthcare Income Statement. 18 November 2003 < http://finance.yahoo.com/q/is?s=THC&annual> Yahoo Finance Web Page. 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