ࡱ> $&!"#5@ Gxbjbj22 XXX-n    | | | T 8o8o8oop Lqvtjttt/x|,I}$,R~| ;w/x  tt[L Rt| t0(Z "| tq N\AI8oL n,0L1 h     | }4+}}} R\l( \ Diversity Management: The Key to NWS Continued Success NATIONAL WEATHER SERVICE Diversity Management Seminar Silver Spring, Maryland October 13, 2009 PRESENTED BY: Byron N. Kunisawa Cultural Solutions 4093 Sutro Street Napa, CA 94559 (Office) 707/321-0194 (Fax) 707/256- 3133 (E-mail) byron @ diversity 101.com Diversity Management: The Key to NWS Continued Success Table of Contents  TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc168104516" SECTION ONE: DEFINITIONS, ASSESSMENTS AND APPLICATIONS  PAGEREF _Toc168104516 \h 2  HYPERLINK \l "_Toc168104517" DIVERSITY ASSESSMENT  PAGEREF _Toc168104517 \h 3  HYPERLINK \l "_Toc168104518" EQUAL OPPORTUNITY and DIVERSITY: A Formula for 21st Century Organizational Success  PAGEREF _Toc168104518 \h 4  HYPERLINK \l "_Toc168104519" EEO/AA and Diversity Continuum  PAGEREF _Toc168104519 \h 5  HYPERLINK \l "_Toc168104520" EEO/AA Diversity and the Business Case  PAGEREF _Toc168104520 \h 6  HYPERLINK \l "_Toc168104521" DIVERSITY AND THE BUSINESS CASE  PAGEREF _Toc168104521 \h 7  HYPERLINK \l "_Toc168104522" SECTION TWO: DIVERSITY AND GENERATIONAL DIFFERENCES  PAGEREF _Toc168104522 \h 10  HYPERLINK \l "_Toc168104523" PROFILES OF THE GENERATIONS  PAGEREF _Toc168104523 \h 11  HYPERLINK \l "_Toc168104524" THE BUILDERS  PAGEREF _Toc168104524 \h 11  HYPERLINK \l "_Toc168104525" THE BABY BOOMERS  PAGEREF _Toc168104525 \h 12  HYPERLINK \l "_Toc168104526" THE GENERATION Xers  PAGEREF _Toc168104526 \h 13  HYPERLINK \l "_Toc168104527" THE NETSTERS  PAGEREF _Toc168104527 \h 14  HYPERLINK \l "_Toc168104528" SECTION THREE: ORGANIZATIONAL BARRIERS TO EQUITY AND PRODUCTIVITY  PAGEREF _Toc168104528 \h 15  HYPERLINK \l "_Toc168104529" ORGANIZATIONAL CULTURE  PAGEREF _Toc168104529 \h 16  HYPERLINK \l "_Toc168104530" DESIGNS OF OMISSION: Systemic Barriers to Equity  PAGEREF _Toc168104530 \h 17  HYPERLINK \l "_Toc168104531" J. L. MORENO: LAWS OF ATTRACTION  PAGEREF _Toc168104531 \h 20  HYPERLINK \l "_Toc168104532" SECTION FOUR: APPENDIX  PAGEREF _Toc168104532 \h 21  HYPERLINK \l "_Toc168104533" DIVERSITY: Competency Based Management  PAGEREF _Toc168104533 \h 22  HYPERLINK \l "_Toc168104534" BYRON NORIYOSHI KUNISAWA  PAGEREF _Toc168104534 \h 23  SECTION ONE: DEFINITIONS, ASSESSMENTS AND APPLICATIONS DIVERSITY ASSESSMENT Diversity programs promote this major goal: Equity in the workplace _____ Inclusion in the workplace _____ Increased representation in the workplace ____ Most NWS managers perceive diversity programs to be similar in importance to:: Technology Safety Security EEO How many generations of employees in the NWS workforce? Two Three Four Five The main reason NWS should have a Diversity Management Initiative? Legal/Regulatory compliance ___ Demographic changes ___ Improved Agency image ___ Business imperative ___ Ohio State University Research indicated (2) behavioral dimensions play a significant role in successful leadership. These dimensions are: a. Consideration of workforce b. Initiating structure c. Providing a vision for the organizations future d. Identifying key areas of support One unique factor of the NWS Diversity Management Plan is: Full support of Executive Management Number one Goal: Managers Establishing a Marketing Team Separation of EEO and Diversity What is the most critical NWS management skill for the 21st Century? Technical ___ Legal ___ People ___ Fiscal ___ EQUAL OPPORTUNITY and DIVERSITY: A Formula for 21st Century Organizational Success Equal Opportunity programs and Diversity programs are uniquely defined by their separate issues of concern, Exclusion vs. Inclusion but are functionally linked to their common goals of equity and organizational success. Historically, EO addresses the problems form the past, while Diversity promotes solutions for the future. Furthermore, the confusion regarding the program differences between EO and Diversity are caused by their images as separate and disconnected efforts for change. Nothing can be further from the truth. EO and Diversity must be connected in a continuum for individual and organizational change. The Fundamental continuum is: Exclusion to Inclusion. PROGRAM DIFFERENCES EQUAL OPPORTUNITY: Utilizes representation to promote change (Exclusion / outcome oriented) DIVERSITY: Utilizes change to promote representation (Inclusion / process oriented) EEO/AA and Diversity Continuum The EEO/AA and Diversity Continuum establishes an organizational model to assess levels of exclusion, acceptance and inclusion. The model should provide some clarification to the complementary relationship of EEO/AA and Diversity. No organization can provide an environment of equity without the successful implementation of both programs. EEO/AA TRANSITION DIVERSITY (Exclusion) (Acceptance) (Inclusion)  Group Group/Individual Individual  Credibility Culture/Differences Capability  Representation Individual/Org. Change Qualification EEO/AA Diversity and the Business Case EEO/AFFIRMATIVE ACTION: Catalyst for Diversity Affirmative action is a tool that enhances the diversity of an organization through the recruitment, development and retention of qualified individuals who historically have been under-represented in the work force. Diversity is not a replacement for affirmative action, whose responsibility resides with Management, with the EO Office providing counsel and technical support to management in this area. EEO/AA produces quantifiable and legally required outcomes. THE BUSINESS CASE: Innovation and Productivity The Business Case for Diversity is built on the proposition that if we spend time on assuring that all employees and their abilities are accessible and if processes are inclusive and do not deliberately or inadvertently exclude anyone from fully participating, then individual employees will take greater risk in expressing new and different ideas and then the National Weather Service will have a larger pool of ideas from which to draw. As a result, decisions, new programs, new processes will be able to take advantage of a broader set of options, as well as, reflect a multicultural perspective by those participating in their formulation. When there is full participation in the development of decisions, employees are usually more committed and motivated to achieve goals they helped create. Diversity produces organizational change through the inclusion of all employees and clients. DIVERSITY AND THE BUSINESS CASE Fortune 500 companies have frequently modified their structure and procedures to accommodate technological advancements, economic and political market shifts. However, these same companies never included diversity as an economic factor for success. So, for the first time these organizations are recognizing the importance of culture and diversity in the competitive process of globalization. Previous corporate responses to diversity were reactive and extremely limited in scope and importance. These responses fell into two categories: LEGAL: Addressing discrimination complaints and Affirmative Action Programs. MORAL: Establishing a credible image through the promotion of Fairness and Equal Opportunity. To eliminate accusations of discrimination and to further promote the corporate image of Fairness, most companies established Cultural Awareness Training Programs. The goal for these programs was to target and educate individuals with the responsibility and authority to change policies and procedures that historically promoted bias and unfair practices. Cultural Awareness programs do not address systemic discrepancies; they rely on individual changes to eliminate exclusionary practices and discrimination. This description of corporate Americas previous attempts to address diversity is not meant to discount the importance of the awareness phase in the evolution of diversity as a business imperative. To the contrary, the Diversity Model for Organizational Change continues the process started by the critical first phase, Cultural Awareness and establishes three additional phases to complete the cycle for individual and systemic change. This new model with the four phases includes: Phase I: Awareness Phase I represents the implementation of Cultural Awareness training to establish a legitimate knowledge/information base on the range of differences between groups and individuals. Phase II: Comprehension (Business Case) This phase represents the important connection of diversity to the long-term success of the organization. In this phase, diversity is not portrayed as a problem to be fixed but identified as a solution for competing in a global economy. Phase III: Application This is the critical phase of introducing Cultural Competency. The goal of this phase is to have organizations utilize diversity to modify monocultural methodology and to establish cross-cultural skill requirements. Phase IV: Transition The necessary movement of organizations from a culture of exclusion with limited and marginalized access for culturally diverse populations, to a company with a culture of inclusion that empowers the contributions of diverse employees, customers and communities. This diversity model for Organizational Change should provide answers regarding the importance and benefits of establishing a culturally competent WORKFORCE. In the world market for business, the term globalization is a reflection of both economic expansion and workforce/consumer diversity. Demographic changes in the domestic labor pool promote opportunities for bridging gaps between industries and consumers, as well as, opening door o recent immigrants. The business imperative to address this expanding diversity equation represents major shifts in the traditional models for long-term planning and forecasting. The factors affecting these paradigm shifts include: Increase of cultural diversity in the available labor pool. Increase of cultural diversity amongst customers and clients. Increase of competition by organizations targeting previously excluded and underserved populations. BOTTOM LINE: Can diversity affect the success or survival of your organization? Identify three reasons for NWS to acknowledge and address diversity for its continuing success. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ SECTION TWO: DIVERSITY AND GENERATIONAL DIFFERENCES PROFILES OF THE GENERATIONS THE BUILDERS 1942 1944 (52 million people) Those born prior to WWII and whose earliest influences are associated with this world event. Won a world war and worked out a lasting peace. Experienced the Great Depression where: 9 million Americans lost their life savings: 86,000 businesses closed: more than 2,000 banks failed: and 14 million people were unemployed. The farm economy already failing collapsed because of the Dust Bowl, ending forever a way of life for millions. FDRs New Deal established the Farm Credit Act and other major bills for creating a modern national infrastructure, preventing another stock market crash, creating new jobs, and restoring the economy. Restored confidence in government by reinventing it and shaping it as the solution to catastrophic woes. Built a national infrastructure of interstate highways, bridges, and dams. Raised the largest generation of American children the Baby Boomers. Built a space program that landed a man on the moon. Created vaccines that wiped out polio, tetanus, tuberculosis, and whooping cough. The Kennedy, Carter, Dole, Bush, Iacocca, Warren Buffett, Dr Martin Luther King, Mary Kay Ash Generation. Today hold three-quarters of all the financial assets in the United States. Created the great American value system that today we either embrace or rebel against. Account for about 25% of the workforce, however that percentage is decreasing. Are the keepers of the grail of organizational history. Are being recruited by companies that once offered them early-outs because of their solid reliable performances. ON THE JOB Assets: Stable, detailed-oriented, reliable, thorough, loyal and strong work ethic. Liabilities: Inept with ambiguity, resistance to change, reluctant to challenge the system, uncomfortable with conflict, diversity, and technology.. THE BABY BOOMERS 1945 1960 (77 million people) Those born during or after WWII and were raised in the era of extreme optimism, opportunity, and progress. Veterans returned home from World War II ready to build a new world. Economy was the healthiest in centuries with a middle class of high employment and rising wages. In 1955, the average American income was nearly three times what it had been in 1940. Half of the WWII veterans attended college on the GI bill. The federal government subsidized home mortgages. By the late 1940s, hospitals had to add new wings for the expectant mothers giving birth to 76 million little baby boomers. Madison Avenue identified this powerful new generation and began to create a market just for them as they became trendsetters for the rest of society. Before WWII, a disciplined approach was taken to child rearing; however, Dr Spock created a revolutionary concept of cuddling and loving. Baby boomers attended an education system that was at its peak in performance. Some of the nations brightest women were teachers because other fields were not open to them. Kids were taught and graded on being team spirited, working cooperatively, and sharing. Unraveling began in the 60s with the Vietnam War, Assassination of President Kennedy, and the escalation of the Cold War. In 1967, Time Magazine gave the Man of the Year award to the Baby Boom Generation. They said that this generation would clean up the cities and find a cure for cancer and the common cold. Baby boomers changed the workplace: - participative management - quality circles - flattened pyramids - team building - employee involvement - empowerment Todays boomers are moving toward retirement, facing organizational re-engineering, midlife crises, dealing with Gen Xers, Netsters, being grandparents, and caring for aging parents. ON THE JOB Assets: Goal oriented, driven, willing to go the extra mile, good at relationships, and good team players. Liabilities: Not budget minded, uncomfortable with conflict, reluctant to disagree with peers, may put process ahead of results, overly sensitive to feedback, self-centered, and judgmental of those who see things differently. THE GENERATION Xers 1961 1979 (65 million people) Those born after the success of the Baby Boomers and who came of age in their shadow Grew up with Watergate and Jonestown. Economic times were bad and produced a recession, inflation, or depression. Stock market dropped 22% and unemployment increased. National fuel crisis caused the lining up of cars for gas. People began to focus more on themselves initiating the Me Decade. Enrollment in health clubs and self-help groups increased. The use of birth control pills increased dramatically. It was thought to be an unpopular time to be a kid. In the 70s, adults rated cars ahead of kids as necessary for the good life. Kids attended an educational system that had outlived its effectiveness. Although we were at the early stage of the information/technology age, schools were not prepared for it or diversity. Half of all marriages ended in divorce, affecting many generation X kids. 50% of all kids were latchkey children. Often baby boomers parents were moving up the corporate ladder and were also late getting home. Gen Xers learned to be independent preparing own meals and taking care of themselves. ON THE JOB Assets: Adaptable, independent, creative, techno literate, unintimidated by authority, and the most diverse generation of workers. Liabilities: Impatience, cynical, inexperienced, work is not their #1 priority and poor people skills. THE NETSTERS 1980 Currently (80 million people) Those born of the early Gen Xers and becoming a part of our current high technology and Internet, global business, and economically dynamic times. They were in grammar school when the Soviet Union broke apart. They have never feared a nuclear war. They have only known one Germany. They grew up with terrorism (Oklahoma City bombing and 9/11). Schools were sites of fear and intimidation (Columbine High School massacre and drive by shootings). Their lifetime has always included AIDS. Technology, like TVs, CD players, etc., all came with remote controls. The Internet became an important part of their lives. ON THE JOB Assets: Optimistic, tenacious, prefer networking to solve problems and accomplish tasks, oblivious to gender, race or other social differences. They thrive on innovation and change, especially with technology. They believe in justice that they should share in the wealth they help create. Liabilities: Minimal work experience, lack of respect for authority/traditions, they respect competency not position, disregard for hierarchy and inexperienced with handling difficult people issues. SECTION THREE: ORGANIZATIONAL BARRIERS TO EQUITY AND PRODUCTIVITY ORGANIZATIONAL CULTURE Every organization establishes a work environment, climate and methodology to accomplish their goals and objectives. These three factors are developed from worker profiles and their methods of communication, cooperation and replications that produce the most consistent results. Over time, these ways of getting things done become the core of what is now defined as organizational culture. Therefore, organizational culture, similar to ethnic culture, establishes specific norms, values and behaviors for interaction and cooperation. The expectation is that all workers will reflect and adhere to these organizational norms. The dilemma occurs when the workforce profile expands beyond the original workers and no explanation is provided to the new generation of workers regarding the existing norms and rules. Subsequently, these new workers are not aware or familiar with these unwritten rules and find themselves excluded from the mainstream of organizational networks and relationships so critical to career development and advancement. DESIGNS OF OMISSION: Systemic Barriers to Equity DESIGNS OF OMISSION: Background The Theoretical Concept Designs of Omission is based on the premise of group exclusion. When groups are systematically excluded, they experience the epitome of persona non-grate: NON-EXISTENCE. This does not mean the people are physically invisible but for purposes of acceptance and participation it sends the clear message: You are not supposed to be here. There are two primary causes for group exclusion: Exclusion based on physical non-existence. This means that the group was not present when the organization was established. Exclusion based upon selective omission. This means that the group is physically present, but is deemed unacceptable as participants in the organization. In both cases, organizations were designed without consideration of their existence as potential participants. However, selective omission is far more difficult to correct because it originates from bias and prejudice. BOTTOMLINE: Police and fire departments never considered women as potential police officers and firefighters, thus all institutional requirements for participation, from facilities to qualifications, were generated from male characteristics. DESIGNS OF OMISSION: Criteria for Participation The initial participants in every organization represent the criteria for participation they are the norm. More importantly, the manner in which they learn to socialize, communicate and cooperate to accomplish work becomes the organizational culture. BOTTOMLINE: Absence from the criteria for participants = DESIGNS OF OMISSION. DESIGNS OF OMISSION: The Next Generation As ensuing generations of workers replace the original workforce, the initial forms of diversity gradually developed. Moreover, when new generations of workers include groups who are physically and/or culturally different from the original workers, then diversity becomes an organization problem. BOTTOMLINE: These generational differences were never anticipated, thus not included in the criteria for the design. DESIGNS OF OMISSION: Exclusionary Models New groups of workers, who are excluded from the criteria for participation, will discover their levels of acceptance and participation are directly related to their ability to successfully emulate the original workforce. Hence the solutions, DONT ASK DONT TELL. Organizations do not want to address significant and controversial differences amongst their workers. BOTTOMLINE: Absence from the criteria for participation = ORGANIZATIONAL CONFLICTS. DESIGNS OF OMISSION: Solution The initial response by organizations to address the diversity issues that cannot be ignored or assimilated is to create special program options for the excluded workers. However, these special programs for the excluded, in fact, exclude the original workers. So this type of solution does not eliminate exclusion but establishes a corresponding model for exclusion. Therefore, the real solution to models of exclusion is the establishment of methodology for inclusion. This process for inclusion must expand the original criteria for participation to include the backgrounds, experiences and belief systems of the new and diverse workforce. BOTTOMLINE: Equal opportunity should provide the right to participate as an individual; not the right to participate through special programs and artificial numerical goals. DESIGNS OF OMISSION: Conclusion The resolution of discrimination, and ultimately institutional racism, sexism, ageism, etc., cannot be attained utilizing the current model of individual change and legal intervention. The cause of institutional bias is DESIGNS OF OMISSION. Therefore, to adequately address this dilemma, we must initiate the development of DESIGNS OF INCLUSION by requiring group representation and participation in all future planning, development and reorganization efforts. And, by virtue of this culturally diverse participation, EQUAL OPPORTUNITY for everyone will become a reality and not a legal mandate. J. L. MORENO: LAWS OF ATTRACTION The universal axiom, like attracts like, is the basis of Dr. Morenos theory regarding normative human (cultural) bias for selectivity. He believes selection, for any interpersonal or acceptance situation will be based upon comfort factors. The following outline demonstrates his theory and provides option, when necessary for changing these universal behaviors. Selection Criteria Primary: Similarity Comfort Factors Secondary: Commonality These two criteria for selection represent a group awareness and acceptance formula. Tertiary: Familiarity Assessment Factor The tertiary criteria familiarity is the only selection criteria that require individual acceptance rather than group or a collective acceptance. Therefore, familiarity or individual acceptance holds the key to changing the universal bias towards selection of ones own kind without coercive and mandatory selection procedures. SECTION FOUR: APPENDIX DIVERSITY MANAGEMENT: A Competency Based Model Indicators of Success INDICATORS: Successful Manager _____________________________ _____________________________ _____________________________ INDICATORS: Successful EO/AA Manager _____________________________ _____________________________ _____________________________ INDICATORS: Successful Diversity Manager _____________________________ _____________________________ _____________________________ BYRON NORIYOSHI KUNISAWA Lecturer/Consultant/Facilitator/Author Topics Include: Leadership Skills 2000: Beyond the Vision Organizational Strategies for Managing Workforce Diversity Organizational Improvement: A Systemic Change Model Conflict Resolution: Creating a Collaborative Workplace Byron Noriyoshi Kunisawa, founder of CULTURAL SOLUTIONS, INC., is a third generation Japanese-American who was born in an internment camp at Topaz, Utah, and spent his early childhood in an African-American community in West Oakland, California. Mr. Kunisawa holds a Bachelors Degree in Sociology and a Masters Degree in Educational Administration from San Francisco State University. He also has lifetime teaching and administrative credentials for elementary and secondary education and community colleges in California. He is an internationally recognized lecturer and consultant in the areas of: Workforce Diversity, Organizational Development, Multiculturalism, and Systemic Change. He is the creator of the theory: Designs of Omission. Mr. Kunisawa founded the Multicultural Training Resource Center (MTRC) in San Francisco, California, one of the first organizations in the nation dedicated to addressing the needs of culturally diverse populations and the organizations that served them. He was able to develop through MTRC, and as a consultant, culturally compatible programs and services for a wide range of institutions, organizations, and businesses. In 1994, Mr. Kunisawa was awarded the NASA Public Service Award and Medal for his exceptional contributions, which have enhanced both the Civil Rights of all Americans and the mission of NASA. He has written several publications, articles, and monographs, and was also a sports columnist for Kick-off Magazine. The National Education Association published his article, A Nation in Crisis: The Dropout Dilemma. He is also the co-author of Workforce Diversity: Linking Diversity to Quality, an article for the American Water Works Association. Mr. Kunisawa resides in the San Francisco Bay Area and can be contacted at his website: Diversity101.com. BYRON NORIYOSHI KUNISAWA Lecturer/Consultant/Facilitator/Author (Continued) Selected Clients: Executive Office of the President, White House NASA Headquarters and their 10 Centers National Education Association Bureau of Alcohol, Tobacco, & Firearms Central Intelligence Agency Office of the Comptroller of the Currency National Science Foundation Council of Great City Schools Mass. Bay Transit Authority Nuclear Regulatory Commission Department of the Navy Teledyne Ryan Aeronautical Department of Energy U. S. Census Bureau U. S. Forest Service AT &T U. S. Park Service Bell Communications Research Army Corps of Engineers Department of the Treasury Fish & Wildlife Service Social Security Administration City of Vancouver, British Columbia, Canada Hawaii Attorney Generals Office California Department of Education National Oceanic and Atmospheric Administration Environmental Protection Agency National Institute of Health UC Davis Health System Ministry on Multiculturalism, British Columbia, Canada USDA Conservation Districts University of Colorado Medical Center Diversity Management: The Key to NWS Continued Success: PAGE  Cultural Solutions  PAGE 0 Byron Kunisawa From EEO to Diversity: The Road through Equity Leads to Inclusion National Weather Service  PAGE 3 Diversity Management: The Key to NWS Continued Success Cultural Solutions  PAGE 0 Byron Kunisawa Diversity Management: The Key to NWS Continued Success Cultural Solutions  PAGE 4 Byron Kunisawa Cultural Solutions  PAGE 29 Byron Kunisawa <DEFGIJޮ}phZL;L; h,hUQ5B*CJaJphhUQ5B*CJaJphh2A5B*CJaJphhUQB*phhUQ5OJQJ\^Jho(5OJQJ\^J"ho(56CJ OJQJ\]^J"ho(56CJ$OJQJ\]^J"h?0ho(5CJ,OJQJ\^Jhg>5CJ,OJQJ\^JhUQ5CJ,OJQJ\^JhZ&[5CJ,OJQJ\^Jho(5CJ,OJQJ\^Jho( EFGHIJc$a$gdUQgdUQ$a$2$$d%d&d'd-DM NOPQa$gdUQ/$d%d&d'd-DM NOPQgdUQ !-vCxFxQ V X Y ´xl]PB4ho(CJ OJQJ^JaJ hUQCJ OJQJ^JaJ hjI5OJQJ\^JhUQ5CJ OJQJ\^Jh,hUQ5OJQJh,hUQ5hUQ5OJQJ\^JhUQCJOJQJaJhUQ5OJQJ\^Jh,hUQOJQJ\^Jh,hUQOJQJ\^JhUQ5CJOJQJ\^JhUQB*ph&hN3hUQ5CJ OJQJ\^JaJ $h,hUQ5B*CJ^JaJph  . 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