ࡱ> 0D'()*+,-./_z~M bjbj== uWW}n4l2$2$2$4f$('''dZ(f~f~f~ڀD Z(6*8̢̢ѧZ+4_8::::::$ #@^'{s^ѧ{{^$$̢s{8$t̢'8{8Y:_jI'' $aZ( Vf~|`<2ccZ(Z($$$$ Business Process Analysis Worksheets & Guidelines v1.0 Business Process Team 10 May 2001 Procedures for developing business processes in ebXML Status of this Document This Technical Report document has been approved by the ebXML Business Process Project Team and has been accepted by the ebXML Plenary. This document contains information to guide in the interpretation or implementation of ebXML concepts. Distribution of this document is unlimited. The document formatting is based on the Internet Societys Standard RFC format. This version: http://www.ebxml.org/specs/bpWS.pdf Latest version: http://www.ebxml.org/specs/bpWS.pdf ebXML participants Business Process Project Team Co-Leads Paul Levine, Telcordia Marcia McLure, McLure-Moynihan, Inc. We would like to recognize the following for their significant participation to the development of this document. Editors Charles Fineman, Arzoon. Brian Hayes, Commerce One. Jennifer Loveridge, Nordstrom.com. William E. McCarthy, Michigan State University David Welsh, Nordstrom.com. Contributors Jim Clark, International Center of Object Technology. Randy Clark, Baker Hughes, Inc. Bob Haugen, Logistical Software. Larissa Leybovich, Vitria Nita Sharma, Netfish Technologies. Table of Contents  TOC \o 1. Status of this Document  PAGEREF _Toc514111252 \h 2 2. ebXML participants  PAGEREF _Toc514111253 \h 3 3. Table of Contents  PAGEREF _Toc514111254 \h 4 4. Introduction  PAGEREF _Toc514111255 \h 7 4.1. Summary  PAGEREF _Toc514111256 \h 7 4.2. Audience  PAGEREF _Toc514111257 \h 8 4.3. Related Documents  PAGEREF _Toc514111258 \h 8 4.4. Document Conventions  PAGEREF _Toc514111259 \h 9 5. Design Objectives  PAGEREF _Toc514111260 \h 10 5.1. Goals/Objectives/Requirements/Problem Description  PAGEREF _Toc514111261 \h 10 5.2. The Analogy  PAGEREF _Toc514111262 \h 12 5.3. Caveats and Assumptions  PAGEREF _Toc514111263 \h 12 6. Worksheet Based Analysis Overview  PAGEREF _Toc514111264 \h 13 6.1. Basic Guidelines for filling out Worksheets  PAGEREF _Toc514111265 \h 14 6.1.1 Focus on public Business Processes  PAGEREF _Toc514111266 \h 14 6.1.2 The REA Ontology  PAGEREF _Toc514111267 \h 14 6.1.3 Use the worksheets in the order that makes the most sense for you  PAGEREF _Toc514111268 \h 14 6.1.4 The worksheets can be used for projects of various scopes  PAGEREF _Toc514111269 \h 14 6.1.5 Think how will people use what you construct  PAGEREF _Toc514111270 \h 15 6.1.6 Re-use is one of the primary goals of ebXML  PAGEREF _Toc514111271 \h 15 6.1.7 Note on optional fields in the worksheets  PAGEREF _Toc514111272 \h 15 6.1.8 Number your worksheets  PAGEREF _Toc514111273 \h 16 6.2. Worksheets to Metamodel Mapping  PAGEREF _Toc514111274 \h 16 7. Business Process Identification and Discovery  PAGEREF _Toc514111275 \h 18 7.1. Goals  PAGEREF _Toc514111276 \h 18 7.2. Guidelines  PAGEREF _Toc514111277 \h 19 7.2.1 How does one decide how big to make the various groupings at this level?  PAGEREF _Toc514111278 \h 19 7.2.2 What is the boundary of the business area?  PAGEREF _Toc514111279 \h 19 7.3. Worksheets  PAGEREF _Toc514111280 \h 20 7.3.1 Business Reference Model  PAGEREF _Toc514111281 \h 20 7.3.2 Business Area  PAGEREF _Toc514111282 \h 21 7.3.3 Process Area  PAGEREF _Toc514111283 \h 22 7.3.4 Identify Business Processes  PAGEREF _Toc514111284 \h 23 8. Business Process Elaboration  PAGEREF _Toc514111285 \h 23 8.1. Goals  PAGEREF _Toc514111286 \h 23 8.2. Worksheet  PAGEREF _Toc514111287 \h 24 9. Economic Elements  PAGEREF _Toc514111288 \h 26 9.1. Goals  PAGEREF _Toc514111289 \h 26 9.2. Guidelines  PAGEREF _Toc514111290 \h 26 9.3. Worksheets  PAGEREF _Toc514111291 \h 27 10. Business Collaboration  PAGEREF _Toc514111292 \h 29 10.1. Goals  PAGEREF _Toc514111293 \h 29 10.2. Worksheets  PAGEREF _Toc514111294 \h 30 11. Business Transactions and Authorized Roles  PAGEREF _Toc514111295 \h 32 11.1. Goals  PAGEREF _Toc514111296 \h 32 11.2. Guidelines  PAGEREF _Toc514111297 \h 32 11.2.1 Use Transaction Patterns  PAGEREF _Toc514111298 \h 32 11.2.2 Detail Transaction Activities Only If Necessary  PAGEREF _Toc514111299 \h 32 11.3. Worksheets  PAGEREF _Toc514111300 \h 33 12. Business Information Description  PAGEREF _Toc514111301 \h 35 12.1. Goals  PAGEREF _Toc514111302 \h 35 Guidelines  PAGEREF _Toc514111303 \h 35 12.3. Worksheets  PAGEREF _Toc514111304 \h 35 12.3.1 Business Information Context  PAGEREF _Toc514111305 \h 35 12.3.2 Document Content Description  PAGEREF _Toc514111306 \h 38 12.3.3 Content Mapping  PAGEREF _Toc514111307 \h 38 Appendix A Business Process Identifier Naming Scheme  PAGEREF _Toc514111308 \h 40 Appendix B The Porter Value Chain  PAGEREF _Toc514111309 \h 42 Appendix C Drop Ship Scenario Example  PAGEREF _Toc514111310 \h 44 C.1 Business Process Identification and Discovery: BRM-1.0-Direct-To-Customer-Drop-Ship-Retail-Model  PAGEREF _Toc514111311 \h 47 C.1.1 Business Areas  PAGEREF _Toc514111312 \h 49 C.1.1.1 BA-2.0-Direct-to-Customer-Retail  PAGEREF _Toc514111313 \h 49 C.1.1.2 BA-2.1-Finacial  PAGEREF _Toc514111314 \h 50 C.1.2 Direct To Customer Retail Process Areas  PAGEREF _Toc514111315 \h 51 C.1.2.1 PA-3.1-Customer-Order-Management  PAGEREF _Toc514111316 \h 51 C.1.2.2 PA-3.2-Customer-Order-Fulfillment  PAGEREF _Toc514111317 \h 53 C.1.2.3 PA-3.3-Vendor-Inventory-Management  PAGEREF _Toc514111318 \h 54 C.1.2.4 PA-3.4-Product-Catalog-Exchange  PAGEREF _Toc514111319 \h 55 C.1.3 Financial Process Areas  PAGEREF _Toc514111320 \h 56 C.1.3.1 PA-3.5-Payment  PAGEREF _Toc514111321 \h 56 C.1.4 Customer-Order-Management Business Process Summaries  PAGEREF _Toc514111322 \h 56 C.1.4.1 BPS-4.1-Firm-Sales-Order  PAGEREF _Toc514111323 \h 56 C.1.4.2 BPS-4.2-Customer-Credit-Inquiry  PAGEREF _Toc514111324 \h 57 C.1.4.3 BPS-4.3-Customer-Credit-Payment  PAGEREF _Toc514111325 \h 57 C.1.5 Customer Order Fulfillment Business Process Summaries  PAGEREF _Toc514111326 \h 58 C.1.5.1 BPS-4.4-Purchase-Order-Management  PAGEREF _Toc514111327 \h 58 C.1.5.2 BPS-4.5-Ship-Goods  PAGEREF _Toc514111328 \h 58 C.1.6 Vendor Inventory Management Processes Summaries  PAGEREF _Toc514111329 \h 58 C.1.6.1 BPS-4.6-Inventory-Management  PAGEREF _Toc514111330 \h 58 C.1.7 Product Catalog Exchange Business Processes Summaries  PAGEREF _Toc514111331 \h 59 C.1.7.1 BPS-4.7-Sales-Product-Notification  PAGEREF _Toc514111332 \h 59 C.1.8 Payment Business Process Summaries  PAGEREF _Toc514111333 \h 59 C.1.8.1 BPS-4.8-Invoice-Presentment  PAGEREF _Toc514111334 \h 59 C.2 Business Process Elaboration  PAGEREF _Toc514111335 \h 60 C.2.1 BPUC-5.1-Firm-Sales-Order  PAGEREF _Toc514111336 \h 60 C.2.2 BPUC-5.2-Customer-Credit-Inquiry  PAGEREF _Toc514111337 \h 62 C.2.3 BPUC-5.3-Customer-Credit-Payment  PAGEREF _Toc514111338 \h 64 C.2.4 BPUC-5.4-Purchase-Order-Management  PAGEREF _Toc514111339 \h 65 C.2.5 BPUC-5.5-Ship-Goods  PAGEREF _Toc514111340 \h 66 C.2.6 BPUC-5.6-Inventory-Management  PAGEREF _Toc514111341 \h 67 C.2.7 BPUC-5.7-Sales-Product-Notification  PAGEREF _Toc514111342 \h 68 C.2.8 BPUC-5.8-Present-Invoice  PAGEREF _Toc514111343 \h 68 C.3 Business Collaboration and Economic Events  PAGEREF _Toc514111344 \h 70 C.3.1 BC-6.1-Create-Customer-Order  PAGEREF _Toc514111345 \h 70 C.3.2 BC-6.2-Check-Customer-Credit  PAGEREF _Toc514111346 \h 72 C.3.3 BC-6.3-Process-Credit- Payment  PAGEREF _Toc514111347 \h 74 C.3.4 BC-6.4-Create-Vendor-Purchase-Order  PAGEREF _Toc514111348 \h 76 C.3.5 BC-6.5-Shipment-Instruction  PAGEREF _Toc514111349 \h 78 C.3.6 BC-6.6-Confirm-Shipment  PAGEREF _Toc514111350 \h 80 C.3.7 BC-6.7-Vendor-Inventory-Reporting  PAGEREF _Toc514111351 \h 82 C.3.8 BC-6.8-Request-Inventory-Report  PAGEREF _Toc514111352 \h 84 C.3.9 BC-6.9-Sales-Product-Offering  PAGEREF _Toc514111353 \h 85 C.3.10 BC-6.10-Invoice-Presentment  PAGEREF _Toc514111354 \h 87 C.4 Business Transactions and Authorized Roles  PAGEREF _Toc514111355 \h 89 C.4.1 BT-8.1-Firm-Customer-Sales-Order  PAGEREF _Toc514111356 \h 89 C.4.2 BT-8.2-Check Customer Credit  PAGEREF _Toc514111357 \h 90 C.4.3 BT-8.3-Charge-Customer-Credit  PAGEREF _Toc514111358 \h 91 C.4.4 BT-8.4-Create-Vendor-Purchase-Order  PAGEREF _Toc514111359 \h 93 C.4.5 BT-8.5-Vendor-Inventory-Report  PAGEREF _Toc514111360 \h 95 C.4.6 BT-8.6-Request-Inventory-Report  PAGEREF _Toc514111361 \h 97 C.4.7 BT-8.7-Shipment-Notification  PAGEREF _Toc514111362 \h 99 C.4.8 BT-8.8-Confirm-Shipment  PAGEREF _Toc514111363 \h 101 C.4.9 BT-8.9-Product-Offering  PAGEREF _Toc514111364 \h 103 C.4.10 BT-8.10-Present-Invoice  PAGEREF _Toc514111365 \h 105 C.5 Business Information Description  PAGEREF _Toc514111366 \h 107 C.5.1 Purchase Order  PAGEREF _Toc514111367 \h 107 C.5.1.1 Purchase Order Business Information Context  PAGEREF _Toc514111368 \h 107 C.5.1.2 CD-9.1-Order  PAGEREF _Toc514111369 \h 108 C.5.1.3 CD-#.#-Order-Summary  PAGEREF _Toc514111370 \h 108 C.5.2 Content Mapping  PAGEREF _Toc514111371 \h 110 C.5.2.1 CM-11.1-Order-Summary  PAGEREF _Toc514111372 \h 110 Appendix D Disclaimer  PAGEREF _Toc514111373 \h 112 Appendix E Contact Information  PAGEREF _Toc514111374 \h 112  Figures  TOC \c "Figure" Figure 51, Worksheets Architectural Context  PAGEREF _Toc514111604 \h 11 Figure 61 Overview of mapping from Worksheets to Metamodel  PAGEREF _Toc514111605 \h 13 Figure 71 Business Process Identification and Discovery Worksheet to Metamodel Mapping  PAGEREF _Toc514111606 \h 18 Figure 81 Mapping from business processes to the BRV  PAGEREF _Toc514111607 \h 23 Figure 101 Mapping from Business Collaboration to BRV  PAGEREF _Toc514111608 \h 29 Figure 121, Direct To Customer Retail Transaction and Physical Goods Flow Overview  PAGEREF _Toc514111609 \h 47 Figure 122, <>Direct To Customer Drop Ship Retail  PAGEREF _Toc514111610 \h 48 Figure 123, <>Direct to Customer Retail  PAGEREF _Toc514111611 \h 50 Figure 124, <> Finance  PAGEREF _Toc514111612 \h 51 Figure 125, <>Customer Order Management  PAGEREF _Toc514111613 \h 52 Figure 126, <>Customer Order Fulfillment  PAGEREF _Toc514111614 \h 53 Figure 127, <>Vendor Inventory Management  PAGEREF _Toc514111615 \h 54 Figure 128, <>Product Catalog Exchange  PAGEREF _Toc514111616 \h 55 Figure 129, <> Payment  PAGEREF _Toc514111617 \h 56 Figure 1213, <> CreateCustomerOrder  PAGEREF _Toc514111618 \h 71 Figure 1214, <> CheckCustomerCredit  PAGEREF _Toc514111619 \h 73 Figure 1215, <> ProcessCreditPayment  PAGEREF _Toc514111620 \h 75 Figure 1216 , <> CreateVendorPurchaseOrder  PAGEREF _Toc514111621 \h 77 Figure 1217, <> ShipmentInstruction  PAGEREF _Toc514111622 \h 79 Figure 1218, <> ConfirmShipment  PAGEREF _Toc514111623 \h 81 Figure 1219, <> VendorInventoryReporting  PAGEREF _Toc514111624 \h 83 Figure 1220, <> RequestInventoryReport  PAGEREF _Toc514111625 \h 84 Figure 1221, <> SalesProductOffering  PAGEREF _Toc514111626 \h 86 Figure 1222, <> InvoicePresentment  PAGEREF _Toc514111627 \h 87 Figure 1223, <> FirmCustomerSalesOrder  PAGEREF _Toc514111628 \h 90 Figure 1224, <> PurchaseOrderRequest  PAGEREF _Toc514111629 \h 94 Figure 1225, <> VendorInventoryReport  PAGEREF _Toc514111630 \h 96 Figure 1226, <> RequestInventoryReport  PAGEREF _Toc514111631 \h 98 Figure 1227, <> ShipmentInstruction  PAGEREF _Toc514111632 \h 100 Figure 1228, <> ConfirmShipment  PAGEREF _Toc514111633 \h 102 Figure 1229, <> ProductOffering  PAGEREF _Toc514111634 \h 104 Figure 1230, <> PresentInvoice  PAGEREF _Toc514111635 \h 106  Introduction Summary The primary goal of the ebXML effort is to facilitate the integration of e-businesses throughout the world with each other. Towards this end much of the work in ebXML has focused on the notion of a public process: the business process(es) by which external entities interact with an e-business. The specification and integration to such public processes has long been recognized as a significant cost to such businesses. In order to reduce this cost ebXML is recommending the use of Business Libraries. The principle goals of these libraries are to: Promote reuse of common business processes and objects Provide a place where companies and standards bodies could place the specifications of their public processes where appropriate trading partners could access them. In order to realize these goals, a lingua franca needed to be leveraged so that all users of this repository could understand what each other are specifying. The ebXML community has decided to use as its lingua franca the semantic subset of the UMM Metamodel, specified by the UN/CEFACT Modeling Methodology in the N090 specification. The UMM is targeted primarily at personnel knowledgeable in modeling methodology who facilitate business process analysis sessions and provide modeling support. It also serves as a checklist for standardized models when a previously specified business process is contributed to UN/CEFACT for inclusion and incorporation as a standard business process model. [UMM] This document contains several worksheets that guide analysts towards UMM compliant specifications of their business processes. We have tried to provide tools for users regardless of whether were working on behalf of a standards body or an individual company. Furthermore, we provide a variety of scenarios guiding how one might go about filling out these worksheets (e.g. top-down vs. bottom up). The UMM can be used as a reference for understanding the details of the underlying Metamodel and UMM methodology. Different degrees of rigor are required within these worksheets. As we approach the lower level, certain elements and organization of the specification are required to meet the requirements of the ebXML technical framework. At higher levels there is a good deal of latitude about the way concepts are grouped. In many cases, things such as assumptions and constraints will be specified in natural language rather then in a formal one. Audience We do not expect the users of these worksheets to be experts in business modeling, however it is expected that they are subject matter experts in their respective areas of practice. They should have detailed knowledge of the inter-enterprise business processes they use to communicate with their trading partners. This document could also be used by industry experts to help express their sectors business processes in a form that is amenable to the goals of the ebXML registry and repository. Of course, software vendors that are supplying tools (modeling and otherwise) in support of the ebXML framework will find useful information within. Related Documents [ebCNTXT] ebXML Concept - Context and Re-Usability of Core Components. Version 1.01. February 16, 2001. ebXML Core Components Project Team. [ebRIM] ebXML Registry Information Model. Version 0.56. Working Draft. 2/28/2001. ebXML Registry Project Team. [ebRS] ebXML Registry Services. Version 0.85. Working Draft. 2/28/2001. ebXML Registry Project Team. [ebTA] ebXML Technical Architecture Specification. Version 1.0. 4 January 2001. ebXML Technical Architecture Project Team. [bpOVER] Business Process and Business Information Analysis Overview. Version 1.0. Date 11 May 2001. ebXML Business Process Project Team [bpPROC] ebXML Catalog of Common Business Processes. Version 1.0. Date May 11, 2001. ebXML Business Process Project Team [PVC] Michael E. Porter, Competitive Advantage: Creating and Sustaining Superior Performance, 1998, Harvard Business School Press. [REA] Guido Geerts and William.E. McCarthy "An Accounting Object Infrastructure For Knowledge-Based Enterprise Models," IEEE Intelligent Systems & Their Applications (July-August 1999), pp. 89-94 [SCOR] Supply Chain Operations Reference model, The Supply Chain Council (http://www.supply-chain.org/) [UMM] UN/CEFACT Modeling Methodology. CEFACT/TMWG/N090R9.1. UN/CEFACT Technical Modeling Working Group. Document Conventions The keywords MUST, MUST NOT, REQUIRED, SHALL, SHALL NOT, SHOULD, SHOULD NOT, RECOMMENDED, MAY, and OPTIONAL, when they appear in this document, are to be interpreted as described in RFC 2119. Heretofore, when the term Metamodel is used, it refers to the UMM e-Business Process Metamodel as defined in [UMM]. Design Objectives Goals/Objectives/Requirements/Problem Description ebXML business processes are defined by the information specified in the UMM e-Business Process Metamodel (hereafter referred to as the Metamodel). The Metamodel specifies all the information that needs to be captured during the analysis of an electronic commerce based business process within the ebXML framework. ebXML recommends the use of the UN/CEFACT Modeling Methodology (UMM) in conjunction with the Metamodel. The UMM provides the prescriptive process (methodology) to use when analyzing and defining a business process. The ebXML Business Process Worksheets are a set of business process design aids, to be used with the UMM as a reference. It is intended that the worksheets be extensible to meet specific business needs. An ebXML business process, that is defined based on the UMM Metamodel, will sufficiently reflect all the necessary components of a business process and enable its registration and implementation as part of the ebXML compliant electronic trading relationship. The Worksheet based approach that provides an easier way of applying the UMM and the UMM Metamodel. The intent of the worksheets (or a business process editor) is to capture all the bits of information that are required to completely describe a business process so that it can be registered, classified, discovered, reused and completely drive the software. To develop company business processes for an ebXML compliant electronic trading relationship, use the UMM as a reference guideline plus the ebXML Business Process Worksheet to create the necessary business process models. These are the recommended steps for using the ebXML Business Process Worksheets A business need or opportunity is identified and defined before using these procedures. A Focus Project Team, usually representing a multifunctional set of experts from IT, business process ownership and business process experts needed to work out the business process using the ebXML Business Process Worksheet. Using the ebXML Business Process Worksheets, the Focus Project Team will be able to develop an ebXML Business Process Specification that can be reviewed and verified by the business. In addition, all necessary information to populate the ebXML Metamodel will be made available to enable an ebXML trading relationship. Figure  STYLEREF 1 \s 5 SEQ Figure \* ARABIC \s 1 1, Worksheets Architectural Context The Analogy The following analogy is useful in understanding the role of the Worksheets and other documentation and tools to the ebXML Business Process Collaboration Metamodel and the UN/CEFACT Modeling Methodology. ItemUnited States Internal Revenue Service (IRS) Tax SystemebXML Business Process Collaboration Metamodel UN/CEFACT Modeling Methodology.Entire tax codeWorksheets and TemplatesIRS FormsMethodology GuidelinesIRS Instruction BookletsBusiness Process Editor Tool Suite Repository of Business Process Specifications, Core Components, etc.Something like TurboTax and other software packages for preparing personal or business tax forms where these packages would have on-line access/search of all your tax and tax related records and the Tax code. In order to actually specify a business process all we really need is the Worksheets and Templates. However, in order to ensure that we fill in the forms properly we will need to have a set of instructions that augment the templates and provide some of the rationale behind the templates. Caveats and Assumptions This document is non-normative; the documents identified above should be considered the authority on the definitions and specifications of the terminology used herein. This document is intended to be an application of those principals and technologies. Worksheet Based Analysis Overview As stated above, the purpose of this document is to provide worksheets that guide the user through the construction of a UMM compliant specification of their business processes. The following diagram shows mapping from the worksheets to the high level components of the UMM. Note, the document definition worksheet is currently not included in the set of worksheets. Worksheets UMM Metamodel View Figure  STYLEREF 1 \s 6 SEQ Figure \* ARABIC \s 1 1 Overview of mapping from Worksheets to Metamodel The expectation is that after the worksheets have been completed, there will be sufficient information to mechanically produce a Metamodel based specification of the modeled business process(es). The worksheets given above are: Business Reference Model Use this to define the frame of reference of the rest of the worksheets. This provides definitions of terms and, perhaps, canonical business processes (e.g. [SCOR]) Business Process Identification and Discovery Use this to do an inventory of the business processes. This is really just a set of high-level use cases merely to identify the existence of processes and the stakeholders without going into detail. Business Process Elaboration These worksheets are used to flesh out the business processes. This identifies the actual actors as well as pre and post conditions for the business process. Business Collaboration Definition In these worksheets we define the economic events that take place to fulfill the business process. This is where one defines the system boundaries and the protocols that govern the flow of information. Business Transaction Definition These worksheets are more technically oriented than the others (which have a decidedly more modeling orientation). At this stage one defines the actual activities and authorized parties within the organization that initiate these transactions. Business Information Definition In these worksheets one defines the contents of the information field widths, data types, descriptions, requirement traceability and, perhaps, the additional context ([ebCNTXT]) necessary to construct the document from the Core Components subsystem. Basic Guidelines for filling out Worksheets Focus on public Business Processes While these worksheets could be used to model any kind of business process, the focus of the ebXML effort is to make trading partner integration easier, cheaper, and robust. Therefore the expectation is that the primary focus will be on public faces of your business processes. The REA Ontology The UMM and ebXML groups are recommending the use of the Resource-Economic Event-Agent Ontology for the formalization of business collaborations.Please refer to [BPAO] and [REA] for further information on this topic and associated worksheets. Use the worksheets in the order that makes the most sense for you For the purposes of this document we proceed from the top-level step (Business Reference Model) down to the lowest-level step (Business Transaction). It is important to note, however, that these worksheets can be filled out in whatever order makes the most sense from the users perspective. For example, a person who is trying to retrofit an existing document based standard (e.g. EDIFACT) might want to start by filling in the Business Transaction Definition worksheets (perhaps only specifying trivial definitions for the higher level worksheets). A person looking to formalize the definitions for an entire industry may very well start from the Business Reference Model worksheet. The worksheets can be used for projects of various scopes Although the Metamodel has definite requirements on what objects need to be present to comprise a complete specification, it says little about the scope of what those specifications represent. For example, if you are only trying to model a specific interaction with one of your trading partners, you do not need to include a complete Business Reference Model for your entire industry, just include the parts that are directly relevant for the interaction you are modeling. Similarly, if you are just doing a small set of interactions for your company, you might choose to have the Business Area or Process Area just be your own company. Think how will people use what you construct As you fill in these worksheets please keep in mind how the generated UMM specification will be used by a user of the repository. The two principal uses envisioned are: To determine if a given collaboration is appropriate for reuse (or at least is a close enough match for subsequent gap analysis) To be used as an on-line implementation guide. A potential trading partner (or a 3rd party on their behalf) could examine the public processes/collaborations you provide and construct an integration plan. This means trying to use industry wide terms (or at least Business Reference Model terminology) to increase the comprehensibility and specificity. . Re-use is one of the primary goals of ebXML As stated above, the hope is that users will develop models that are reusable by others. Towards that end, it is intended that the Worksheets be used in conjunction with a browser that lets the user search business process libraries for items that have already been defined. The items (e.g. business processes, business collaborations, document schemas, etc.) can be referenced (re-used as is) or copied to the worksheets and changed as needed. Over time, business process catalogs will become populated with a sufficiently large number of business processes. When this happens, the analysis processes will often become a matter of validating pre-defined business processes against requirements. Note on optional fields in the worksheets Some of the worksheets contain entries that are labeled as optional for ebXML. These are attributes that appear in the UMM but are not required as part of the ebXML Specification Schema. These are typically business objective/justification topics. While these are obviously very important aspects of any modeling endeavor, ebXML is oriented towards exposing an organizations public processes to their trading partners. Advertising that organizations justifications for such interfaces could potentially publicize strategic information that said organization would prefer to keep private. Number your worksheets Each of the worksheets has an entry for a Form ID. This ID can be used to reference one form from another. In addition, if you use an outline numbering scheme, it will be easy for the reader to determine parent-child relationships between elements of the model (of course, if you do a bottom up approach this will be significantly harder to do up front!). The recommended format is:
-- Where is BRM for Business Reference Model BA for Business Area PA for Business Process Area BPS for Business Process Summary BPUC for Business Process Use Case EE for Economic Exchange EA for Economic Agreement BC for Business Collaboration BCPT for Business Collaboration Protocol Table BT for Business Transaction BTTT for Business Transaction Transition Table BIC for Business Information Context CD for Content Description CM for Content Mapping is, perhaps, an outline entry number is some descriptive name. Please see the example in the Appendix for an illustration of this in practice. Worksheets to Metamodel Mapping The following diagram sketches out a more detailed mapping from the Worksheets Model to the Metamodel defined by the UMM. The leftmost column is the selection of the main elements that the Worksheets need to specify or edit. The rightmost column shows significant Metamodel elements. The middle column is the other elements that are part of the Worksheets. They are the same as the Metamodel elements of the same name.  Business Process Identification and Discovery Goals The first set of worksheets helps the user begin formalize the domain they are trying to model processes in. The first stage in the methodology is to identify the top level entities and organizing concepts in the domain.  Figure  STYLEREF 1 \s 7 SEQ Figure \* ARABIC \s 1 1 Business Process Identification and Discovery Worksheet to Metamodel Mapping At this stage we define terminology and identify the participants as well as which business processes those players interact with. To quote the UMM, at this stage in the model the goal is to: To understand the structure and dynamics of the business domain, To ensure that all users, standards developers and software providers have a common understanding of the business domain, To understand the daily business in the business domain independent of any technical solution, To create categories to help partition the business domain that enables an iteration plan to complete the model, To structure the model in the form of a Business Operations Map (BOM), To capture the justification for the project, To identify the stakeholders concerned with the modeled domain, some who will be independent of the processes within the domain. The modeling artifacts that correspond to the UMM are: Business Area [Package] Process Area [Package] Process(es) [Use Cases] Guidelines How does one decide how big to make the various groupings at this level? Referring back to the primary guidelines, think about what you are trying to communicate. If you are more focused on identifying the public processes, then think about grouping them by partner type or, perhaps by the area of your business these partners interact with. If you are trying to formalize an entire business sector, determine the archetypes (patterns) that are prevalent in that sector and group them by business function area. These are just rules of thumb and this is still largely an art. Keep in mind your potential audience and think what would make the most useful organization for them. The activity diagrams in this workflow will likely discover more refined business process use cases. The Business Operations Map (BOM) Metamodel allows a business process to be represented by more refined business processes. NOTE: At the point where the business process can not be broken down into more child business processes, the parent business process can be called a business collaboration use case as specified in the Requirements workflow. What is the boundary of the business area? According to the [UMM] the following guidelines are to be used in defining a business area: The business area can be defined by the stakeholders that have direct or immediate indirect influence on the business domain. A stakeholder is defined as someone or something that is materially affected by the outcome of the system but may or may not be an actor. Actors are stakeholders that are involved in the business process and are thus part of the business model. The business area can be defined by the information passing into or out of the business domain. Where possible, the domain boundaries should be chosen so that a business transaction is logically or organizationally initiated and concluded within them. The business area can be defined by key business entity classes. (i.e., things that are accessed, inspected, manipulated, processed, exchanged, and so on, in the business process) Worksheets The examples given in the following worksheets more or less come from the hypothetical business process described in section 8.4 of [bpPROC]. Business Reference Model Often times it is useful to define a frame of reference for the business processes being identified. This frame of reference might define basic terms accepted by the given industry segment. For example the SCOR model defines a frame of reference for supply chain. VICS defines a frame of reference for trading partners in the retail industry. It also might be a more horizontal view such as the Porter Value Chain [PVC] (see table Appendix B). Form: Describe Business Reference ModelForm ID[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Business Reference Model Name[Provide a name for the reference model. You can use an existing reference model such as the Supply Chain Council or the Porters Value Chain or create your own name.] DOTCOM DROP SHIP RETAIL MODELIndustry Segment[Provide the name of the industry segment that this business applies to. Search the business process library for a list of possible industry segments. If the industry segment does not exist, then provide an appropriate name/label for the industry segment.] Retail.Domain Scope[Provide a high level statement that encapsulates the scope of all the business areas.] Online catalog, distribution center, delivery, billing. Business Areas[List the business areas within the scope. A business area is a collection of process areas. A process area is a collection of business processes. You may wish to refer to the ebXML Catalog of Business Processes that provides a list of normative categories that may be used as business areas.] Order Management, AR.Optional for ebXMLBusiness Justification[Provide the business justification for the collection of business processes] Define more efficient on-line retailer/vendor interaction. Business Area As mentioned in the guidelines section, there are no hard and fast rules for how to divide up the model into different business areas. One suggestion is to group business processes according to the primary business function. You might consider using the Porter Value Chain [PVC] classification scheme (see Appendix B). Form: Describe Business AreaForm ID[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Business Area Name[Provide a name for the business area. This should be listed in the Business Areas section of at least one Business Reference Model.] Direct to Customer RetailDescription[A brief summary of this functional area. ]Scope[Provide a high level statement that encapsulates the scope of all the business areas. The scope of the business area must be within the scope of the encompassing business reference model. Typically the scope of the business area will be more constrained or limited than the scope of the business reference model.] Online catalog, order placement, distribution center, delivery, billing.Boundary of the Business Area[Describe the boundary of the business area. This defines the entities that interact in this business area; actors, organizations, possibly systems] Customer, Retailer, DSVendor, Carrier, Credit Authority.References[Any external supporting documentation.] VICS, SCORConstraints[Identify any constraints on the process areas (and, thus, business processes) within this business area.] 1. Completely automated system. 2. Web browser limitations. 3. Domestic orders onlyStakeholders[Identify the practitioners that care about the definition of this business area. At this level, this is likely to be some participants in an industry group (perhaps a standards body or an enterprise). These are the people who will define the BRV.] Customer, Retailer, DSVendor, Carrier, Credit Authority.Process Areas[List the process areas within the scope. A process area is a collection of business processes. You may wish to refer to the ebXML Catalog of Business Processes that provides a list of normative process groups that may be used as process areas.] Customer Commitment, Order fulfillment, Billing, Inventory Management.Optional for ebXMLObjective[Describe the objective of this business area.] To deliver a product to a customer in a timely efficient manner. Business Opportunity[Describe the business opportunity addressed by this business area.]Process Area Typically a business reference model would define a canonical set of process areas (see the Porter or SCOR reference models for examples). A process area consists of a sequence of processes that are combined to form the value chain of the given business area. Form: Describe Process AreaForm ID[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Process Area Name[Provide a name for the process area. This should be listed in the Process Areas section of at least one Business Area.] Order FulfillmentObjective[Describe the objective of this process area.] To deliver the goods ordered to the customer.Scope[Provide a high level statement that encapsulates the scope of all the business areas. The scope of the business area must be within the scope of the encompassing business reference model. Typically the scope of the process area will be more constrained or limited than the scope of the corresponding business area.] To fulfill customers order using the third party supplier for a drop ship delivery.References [External supporting documentation.]Boundary of the Process Area[Describe the boundary of the process area. The communicating services.] Retailer and third party vendor. [Issue: How is this different than Scope?]Constraints[Identify any constraints on the business processes within this process area.] Inventory availability. On time delivery. System constrain.Stakeholders[Identify the practitioners involved in this process area. Question: is this a subset of those listed in the Business Area?.] Retailer, Third party vendor Business Processes[List the business processes within the scope of this process area. You may wish to refer to the ebXML Catalog of Business Processes that provides a normative list of business processes.] Manage Purchase Order. Optional for ebXMLBusiness Opportunity[Describe the business opportunity addressed by this process area.]  Identify Business Processes For each business process in the process area fill in the following worksheet. A suggested rule of thumb for the appropriate granularity for a business process is that it is the smallest exchange of signals between stakeholders that has an identifiable economic value (cref. [REA]). Note that this is not always appropriate since negotiation could be a valid business process but it doesnt really result in an economic consequence. Be sure to validate the information in the process area against the encompassing business area. For example, validate that the scope of the process area is within the scope of its business area. Form: Identify Business ProcessForm ID[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Business Process Name[Provide a name for the business process. You may wish to refer to the ebXML Catalog of Business Processes [bpPROC] that provides a suggested set of commonly used business processes.] Manage Purchase OrderProcess Area[A process area is a group of business processes. Complete a Process Area form.] Order FulfillmentBusiness Area[A business area group together related process areas. Create a Business Area form.] Direct to Customer Retail Business Process Elaboration Goals At this stage we begin to move from requirements analysis to design analysis. Consider the following diagram:  Figure  STYLEREF 1 \s 8 SEQ Figure \* ARABIC \s 1 1 Mapping from business processes to the BRV A business process is a use case that is used to gather requirements about business processes. Inputs to the business process must be specified in the preconditions and outputs from the business process must be specified in the post-conditions. Worksheet One of these is filled out for each business process. Business process can be nested. You should use whatever organization makes sense for your purposes (though you might want to think in terms of reuse when considering possible decompositions). Form: Business Process Use CaseForm ID[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Business Process Name[Provide a name for the business process. This should be a name identified on the form Identify Business Process and on a Describe Process Area form. If you are starting with this form, you may wish to refer to the ebXML Catalog of Business Processes that provides a normative list of business processes.] Manage Purchase Order.Identifier[This is a unique identifier that follows the Business Process Identifier Naming Scheme. This can be provided when the business process description is submitted to a business process library. See Appendix A for a more detailed discussion.] bpid:ean.1234567890128:ManagePurchaseOrder$1.0Actors[List the actors involved in the use case.] Retailer, VendorPerformance Goals[A specification of the metrics relevant to the use case and a definition of their goals. Non-functional requirements may be a source of performance goals. For each performance goal, provide a name of the performance goal and a brief description of the performance goal.]Preconditions[Preconditions are constraints that must be satisfied starting the use case.] 1. Valid Sales Order 2. Valid Vendor RelationBegins When[Describe the initial event from the actor that starts a use case.] Sales Order Validation (expressed as events)Definition[A set of simple sentences that state the actions performed as part of the use case. Include references to use cases at extension points.] A valid Purchase Order placed by retailer with the vendor and a PO Ack is received from the vendor.Ends When[Describe the condition or event that causes normal completion of the use case.] PO Acknowledged returned to retailer. Exceptions[List all exception conditions that will cause the use case to terminate before its normal completion.] 1. PO Rejected (Failure state of a process) 2. Late PO acknowledgedPostconditions[Post-conditions are states that must be satisfied ending the use case.] 1. Valid PO 2. Allocated ProductTraceability[These are the requirements covered (as shown in Annex 4, Use Case Specification Template, in the UMM).] "PRD-FOO-6.5.4" (meaning Product Requirements Document for FOO project/solution, requirement 6.5.4).Economic Elements Goals These worksheets develop the economic elements of business processes as elaborated in the REA ontology [REA]. The intent is to conform to the specific modeling elements of the Business Requirements View (BRV) of the UMM. Not all business processes include economic exchanges as defined by REA, so the use of these worksheets will occur in only a portion of business processes and business collaborations. The semantics of legal ownership and GAAP (generally accepted accounting principles) financial reporting depend upon correct modeling and understanding of the BRV elements in this section. Guidelines There are two worksheets in this section. These worksheets model the following economic entities: Economic Events, Economic Resources, Partner Types, Business Events, Agreements, Economic Contracts, and Commitments. Building an Economic Exchange model with these elements normally involves specification of two matching components of a marketplace exchange. For example: A shipment (economic event) of goods (economic resource) between a supplier and a customer (partner types) occurs. This is normally followed by a payment (economic event) involving cash (economic resource) between the same two parties (partner types). This shipment for cash might have been preceded by quotes and pricing exchanges (business events). The shipment might also be governed by a purchase order (agreement or economic contract). This purchase order (economic contract) might specify the expected types of goods (economic resource types) and the expected dates of the shipments and payments (commitments). The first worksheet specifies the items for an economic exchange, while the second specifies the economic primitives for the agreement that might govern that exchange. Not all economic exchanges are governed by agreements or contracts, so the second worksheet will be used less frequently. Where necessary, space has been provided for cross-references between economic exchanges and the agreements that govern them. It is also possible for agreements to recursively reference other agreements. Business Collaborations as defined in the next section of worksheets might correspond to an entire economic exchange, an economic event, or a business event. Collaborations may also correspond to agreements or economic contracts. Worksheets Form: Economic ExchangeForm ID[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Economic Exchange Name [Provide a name for the exchange (like cash purchase or credit acquisition of services)]Identifier[This is a unique identifier that follows the Business Process Identifier Naming Scheme.]Initiator Resource FlowInitiator Economic Event (s)[Provide the business name for the economic event (shipment, service, payment, etc.)]Initiator Economic Resource(s)[Describe the goods or services (inventory, transportation, cash, etc.) to be exchanged.]Initiator Supplying Partner Type[Describe the party who supplies the economic resource.]Initiator Receiving Partner Type[Describe the party who receives the economic resource.]Initiator Exception Events[Describe the events that constitute the exceptions to the expected exchange and explain their consequences (incomplete shipment or disallowed payment, etc.).]Terminator Resource FlowTerminator Economic Event(s)[Provide the business name for the economic event (shipment, service, payment, etc.)]Terminator Economic Resource(s)[Describe the goods or services (inventory, transportation, cash, etc.) to be exchanged.]Terminator Supplying Partner Type[Describe the party who supplies the economic resourceTerminator Receiving Partner Type[Describe the party who receives the economic resource.]Terminator Exception Events[Describe the events that constitute the exceptions to the expected exchange and explain their consequences (incomplete shipment or disallowed payment, etc.).]Overall Economic ExchangeEnabling Business Events[Describe the business events that normally accompany this economic exchange and that enable its operation (For example: query availability, supply catalog information, and check credit might all precede a shipment of goods for cash).]Normal Terms of Settlement[Describe normal settlement arrangements (payment upon receipt, etc.).]Recognition of Claim[Describe whether or not an incomplete (unrequited) state of the exchange needs to be explicitly recognized with a claim (like an invoice).]Need for Contract or Agreement[Indicate whether or not this exchange is to be governed by an economic agreement or contract. If necessary, complete the next worksheet.] Form: Economic AgreementForm ID[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Economic Agreement Name [Provide a name or a specific identifier for the agreement that usually governs the economic exchange from the linked worksheet.]Identifier[This is a unique identifier that follows the Business Process Identifier Naming Scheme.]Linked Worksheet for Economic Exchange[Provide the Identifier for the governed economic exchange (as identified in prior worksheet).]Governing Economic Agreement (Higher Order)[Describe and provide Identifier for any longer term agreement that governs the operation of this specific (shorter-term) agreement.]Governed Economic Agreement (Lower Order)[Describe and provide Identifier for any shorter term agreement that are governed by the operation of this specific (longer-term) agreement.]Economic Contract[Describe whether or not this agreement meets the conditions for an enforceable legal contract.]Parties to the Economic Agreement [Identify the Partner Types resonsible for the establishment of the agreement.]Establishing Event[Identify the Business Event which establishes this agreement.]Enabling Business Events[Describe the set of Business Events that enabled the establishment of this agreement (from the negotiation pattern for example).]Initiator Commitment(s) Describe the nature of the initiating commitment for the governed exchange (for example: ship inventory according to a certain schedule).]Initiator Resource Types[Describe the Economic Resource Types for the initiating commitment and projected quantities if appropriate.] Initiator Partner Type[Identify the Partner Type responsible for the initiating commitment in the governed exchange.]Terminator Commitment(s) [Describe the nature of the terminating commitment for the governed exchange (for example: submit payment within 30 days of receipt).]Terminator Resource Types[Describe the Economic Resource Types for the initiating commitment and projected quantities if appropriate.]Terminator Partner Type[Identify the Partner Type responsible for the initiating commitment in the governed exchange.] Business Collaboration Goals These worksheets develop the Business Requirements View (BRV) of a process model.  Figure  STYLEREF 1 \s 10 SEQ Figure \* ARABIC \s 1 1 Mapping from Business Collaboration to BRV The following items are specified: The business collaboration protocols that tie economic events together The system boundaries between which the protocols flow The input and output triggers of these collaborations The roles and constraints associated with the collaboration The purpose of the Partner Collaboration Worksheets is: to capture the detailed user requirements, specified by the stakeholders, for the business-to-business project. This workflow develops the Business Requirements View (BRV) of a process model that specifies the use case scenarios, input and output triggers, constraints and system boundaries for business transactions (BTs), business collaboration protocols (BCPs) and their interrelationships. ([UMM, 3.1]) The modeling artifacts to be identified are: Business Transactions [Use Case] Business Collaboration [Use Case] Business Collaboration Use Case [Use Case Realization, Activity Diagram] Economic Consequences of Business Collaborations Worksheets Detail the information in the table below for each business collaboration. Note that it may make sense to use UML diagrams to convey some of this information. Form: Business CollaborationForm ID[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Identifier[This is a unique identifier that follows the Business Process Identifier Naming Scheme. This can be provided when the business process description is submitted to a business process library. See Appendix A for a more detailed discussion.]Description[Provide a descriptive overview of the collaboration.]Partner Types[This is a list of entities that participate in the collaboration. These participants exchange the events that form the collaboration.]Authorized Roles[These are the roles that a partner must be authorized to play to issue specific transactions in the collaboration (by sending certain signals).]Legal Steps/Requirements[If any step in the collaboration has any legal standing, it should be captured here.]Economic Consequences[If any step in the collaboration has and economic consequence, it should be captured here.]Initial/Terminal Events[List the events that initiate this collaboration and how it terminates.]Scope[Specify the set of business actions this collaboration encapsulates.]Boundary[Specify the systems and users that communicate with each other over he course of this collaboration.]Constraints[Spell out any special constraints that are relevant to this collaboration (e.g. business scenario, pre-conditions.)] Form: Business Collaboration Protocol TableForm Id[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Identifier[Enter the Identifier from the associated Business Collaboration form.From Business Activity (Transaction)Initiating Partner TypeTo Business ActivityResponding/ Receiving Partner TypeTransition Condition[START for the first activity or the name of originating business activity.][Partner type name or NOT-APPLICABLE.][Name of destination business activity.][Partner type name or NOT-APPLICABLE.][A boolean expression defining or describing the condition for the transition or NONE.][Name of an activity.]NOT-APPLICABLESUCCESSNOT-APPLICABLE[A boolean expression defining or describing the condition for the transition.][Name of an activity.]NOT-APPLICABLEFAILURENOT-APPLICABLE[A boolean expression defining or describing the condition for the transition.] Business Transactions and Authorized Roles Goals The goal of this worksheet is to identify the individual transactions that implement the workflow of a Business Collaboration. A transaction is made up of several activities and each activity has an authorized role that the signaler must have in order to initiate that activity. The modeling artifacts generated as a result of this worksheet is the BusinessTransaction Activity Diagram. Fill out one worksheet for each transaction in the collaborations Guidelines Use Transaction Patterns The UMM has defined several transaction patterns that should be used to define business transactions. By the use of these patterns one can be assured that the transaction is legally binding in accordance with current global and regional legal writings (see UMM for further details). These patterns have intrinsic semantics (e.g. property-values such as non-repudiation and authorization) associated with them. If you choose to base the transaction on one of these patterns you do not have to repeat the property values here (although you may wish to do so that all information is specified in one place). However if you do not base the transaction on an UMM pattern, described the property values in the Business Transaction Property Values form. Note that if you do not follow a prescribed pattern, the business transaction may not comply with generally acceptable legally binding transaction semantics. If you wish to override the semantic property-values, use the Business Transaction Property Values form and keep in mind that when you change the property values, the pattern may no longer be applicable. In this case, you should not specify a pattern name. Do not provide values for Non-Repudiation Of Receipt and Recurrence for Responding Business Activity (this is specified by the UMM). Detail Transaction Activities Only If Necessary The transaction patterns defined in the UMM should be sufficient to cover most business cases. However, it may be necessary or desirable to describe the business transaction activity in terms of the allowable transitions between the activities. An UMM compliant activity diagram (UML) can be created or a Business Transaction Transition Table can be used to convey the same information. Refer to the examples in Appendix C, to see how Business Transaction activity diagrams are represented in Business Transaction Transition Table forms. Worksheets Form: Business TransactionForm ID[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Description[Provide a descriptive overview of this transaction.]Pattern[If you have chosen to follow one of the canonical transaction patterns in the UMM (or elsewhere) denote it here. If not and you have special semantics (as mentioned above), describe them here.]Business activities and associated authorized roles[List each activity (along with its initiator) and the role required to perform that activity]Constraints[Any constraints should be listed here.]Initiating/Requesting Partner Type[Partner type from collaboration.] CustomerInitiating/Requesting Activity Role[These are the roles that a partner must be authorized to play to issue specific transitions in the transaction (by sending certain signals).] Buying CustomerInitiating/Requesting Activity Document[Document initiating the transaction. Might reference a standard document (e.g. an X12 document). ] Sales OrderResponding Partner Type[See above.] On-line RetailerResponding Activity Role[See above.] Customer ServiceResponding Activity Document[See above.] Confirmation email Complete the following property-values for requesting business activities and responding business activities if they differ from the default values defined in the UMM transaction patterns. You may wish to copy the values from the UMM as a convenience to the readers. Form: Business Transaction Property ValuesForm Id[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Time to Acknowledge ReceiptTime to Acknowledge AcceptanceTime to PerformAuthorization RequiredNon-repudiation of Origin and ContentNon-Repudiation of ReceiptRecurrenceRequesting Business Activity[time][time][time][true or false][true or false][true or false][whole number]Responding Business Activity[time][time][time][true or false][true or false]NOT-APPLICABLENOT-APPLICABLE Provide a Business Transaction Transition Table if needed. See guidelines section Detail Transaction Activities Only If Necessary. Form: Business Transaction Transition TableForm Id[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]From ActivityFrom RoleDocumentTo ActivityTo RoleGuard Condition[Name of the from activity. The keyword START shall be used for the first activity.][A Requesting/Initiating Activity Role or NOT-APPLICABLE. NOT-APPLICABLE is to be used when the From Activity is START.][Document name or NONE.][Name of the destination activity or keyword END or keyword CONTROL-FAILED.][A Responding Activity Role or NOT-APPLICABLE.][A boolean expression defining or describing the condition for the transition or NONE.][Name of the last activity before the END state][Appropriate role name.]NONEENDNOT-APPLICABLE[Expression of the guard condition.][Name of the last activity before the CONTROL-FAILED state.][Appropriate role name.]NONECONTROL-FAILEDNOT-APPLICABLE[Expression of the guard condition.] Business Information Description Goals The goal of this set of worksheets is to identify the information requirements for the business documents specified in the business transactions. Guidelines The first step in specifying business documents in a business process and information model, is to attempt to reuse business information objects in a Business Library. If an existing business document cannot be found then, domain components from Domain Libraries and core components from the Core Library can be used. Until the Business Library is built up, or imported from a creditable source, core components are likely to be referred to frequently, to first add to the repertoire of business information objects in the Business Library, and second, to create business documents. The steps for completing these worksheets are as follows: See what attributes are available in business information objects in the available Business Libraries that can be used in a business document. If business information objects with appropriate attributes as required for business documents are not available, new business information objects must be created. Look for re-usable information components in the business library and the Core Library as candidates for business information object attributes. Take context into account, as specified in the business process and information models. Extend existing business information objects, domain components, and core components as required. Add the new attributes to existing business information objects, or introduce new business information objects through a registration process that manages changes to the Business Library. Use the new attributes, now in the Business Library, as needed in creating the business documents. Worksheets Business Information Context The Business Information Context form is provided as convenience for aggregating contextual values that effect the analysis of business information. It is intended that this information be obtained from other forms. For example, Industry Segment is specified in the Business Reference Model form. If there is no value for an entry, enter NOT-APPLICABLE or NONE which ever is appropriate. Form: Business Information ContextForm Id:[Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Industry SegmentBusiness ProcessProductPhysical Geography /Conditions /RegionGeo-Political Legislative/ Regulatory/ CulturalApplication ProcessingBusiness Purpose /DomainPartner RoleService Level (profiles not preferences.)Contracts/Agreements Document Content Description Describe each element or group of elements in the document. Logically related elements can be placed in separate forms (For example, a document may have logically three parts, a header, body, and summary. The body may have further logical partitioning.). Possible values for Occurs include: 1 (one instance), 0..1 (zero on one instance), 0..* (zero or more instances), 1..* (one or more instances), or n..m (n to m instances where n is less than m). Information looping is specified through appropriate occurs values. Possible values for Data Type include primitive data types such as integer, string, date-type or a Form Id of another Content Description Form. Referencing another Content Description Form Id represents information hierarchy and nesting. If you happen to know the name of a reusable component from an domain library or the Catalog of Core Components, then you MAY reference it. The Semantic Description SHALL be stated in business terms and SHALL be unambiguous. Form: Content DescriptionForm Id: [Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Element/Component NameOccursData TypeField WidthSemantic DescriptionNotes[Provide a name for the element/component. For example, Order Summary or Issued Date.] Content Mapping These forms SHOULD be completed. This information is very important as it shows that the documents have a basis in existing standards. Furthermore, the information will be used to create document transformations. Standards to map to include EDIFACT, X12, xCBL, RosettaNet, and other standards such as OBI. Use XPATH and XSLT notation for referencing XML elements and describing the mappings. If a new document schema is created to fulfil the content requirements specified in the Document Content Description forms, then a set of Content Mapping forms should be completed for that schema (the component names in the forms are simply requirements for information) For each Content Description form, complete a Document Content Mapping form for each standard to be cross-referenced. Form: Content MappingForm Id: [Provide an ID for this form so other forms can reference it ( REF _Ref512956153 \r \h 6.1.8)]Content Description Form Id[Provide the identifier of the associated Content Description form]Standard[Name of the standard. For example, UN/EDIFACT]Version[Standard version number. For example, D.01A]Element/Component NameMapping/TransformationNote[Enter element/component name from corresponding Content Description form][Mapping or transformation. If the element/component is a complex structure, this entry should reference the appropriate Content Mapping form.][Any useful mapping notes.] Business Process Identifier Naming Scheme It is recommended that the naming scheme, Business Identifier Naming Scheme, described in this appendix be applied to uniquely identify significant objects of an ebXML compliant business model. These objects directly relate to the layers of the UMM Metamodel. Specifically the Business Operations Map (BOM) with a Business Process Identifier naming Scheme (BPINS), the Business Requirements View with a Business Collaboration Identifier Scheme (BCINS) and the Business Transaction View with a Business Transaction Identifier Scheme (BTINS). A BPINS naming scheme format is defined by : bpid:::$. A BCINS naming scheme format is defined by : bcid:::$. A BTINS naming scheme format is defined by : btid:::$. Where bpid is the fixed string bpid indicating the entire identifier is a business process identifier. bcid is the fixed string bcid indicating that the entire identifier is a business collaboration identifier. btid is the fixed string btid indicating that the entire identifier is a business transaction identifier. agency identifier or name of the agency that owns the agency-ids and must be a globally unique identifier. For example, DUNS and EAN. agency-id identifer of the organization that owns the business process and must be a globally unique identifier. No other entity SHALL use the agency identification of another entity. Major and minor version numbers are each integers and need to respect any specific Registry Authority conventions defined. The business-process-name, business-collaboration-name, business-transaction-name should be descriptive names. It is recommended that the descriptive name be in camel-case. The names must not contain spaces, periods, colons, or dollar signs. The organization or agency-id that owns the business transaction SHALL be responsible for guaranteeing that the identifier is unique.. Valid examples of business processes using the identifier naming scheme include : btid:ean.1234567890128:DistributeOrderStatus$1.0 bpid:icann:my.com:NewBusinessProcess$2.0 With respect to the ebXML Registry Information Model specification the definition is as follows: BPINS Registry Information Model bpid ExtrinsicObject.objectType bcid ExtrinsicObject.objectType btid ExtrinsicObject.objectType agency Organization.name agencyid Organization.uuid business-process-name ExtrinsicObject.name business-collaboration-name ExtrinsicObject.name business-transaction-name ExtrinsicObject.name major-version-number ExtrinsicObject.majorVersion minor-version-number ExtrinsicObject.minorVersion An ExtrinsicObject is a special type of ManagedObject (one that goes through a defined life cycle); the extrinsic object is not required for the core operation of a registry. An Organization is defined as an IntrinsicObject; it is core to the function of a registry. The Porter Value Chain The following table shows the categories of the Porter Value Chain [PVC] and how they map to Economic Elements concepts. This is included as an aid to help users formalize their classification of the elements of a business process specification. Normative CategoryNormative Sub-CategoryResource inflows & outflowMajor types of eventsEconomic Agents & RolesProcurementBid Submission Contract Negotiation Purchase Order Preparation ReceivingMoney Raw materials Facilities Services TechnologyPayments Purchase Purchase Orders Price Quotes Contract NegotiationBuyer Seller Vendor CashierHuman ResourcesHiring Training Payroll Management Personnel DeploymentMoney Purchased training materials Purchased benefit packagesCash Payments Acquisition of labor Training Employee Student BeneficiaryTransportationLoading Shipping PackagingRaw Materials Delivered Raw Materials Manufactured Goods Delivered Manufact. GoodsShipment Warehousing Tasks Material Handling TruckingBuyer Vendor Logistics Worker TruckerManufacturing Product Development Product Design Assembly Quality controlFacilities & Technology Labor Raw Materials Finished GoodsManufacturing Operation Raw Material Issue Manufacturing JobFactory Worker Supervisor QC InspectorMarketing & SalesAdvertising Use & Campaigning Marketing Management Sales Calling Customer Credit ManagementLabor Advertising Service Delivered Goods Product Services CashCash Payment Customer Invoice Sale Order Price Quotes Contract NegotiationCustomer Salesperson CashierCustomer ServiceAfter Sales Service Warranty Construction Labor Purchased Services Product Warranties and ServicesService Call Product Repair Service ContractCustomer Service Agent Customer FinancingLoan Management Stock Subscriptions and Sales Dividend Policy Cash Bonds Stocks Derivative InstrumentsInterest Payments Stock Subscriptions Dividend Declarations Cash Receipts Stockholders BondHolders Investment Brokers Financial ManagersAdministrationAccounting Financial Reporting Executive ManagementEmployee LaborEmployee Service Management ProjectsManagers Clerks  Drop Ship Scenario Example This appendix provides an example of the worksheet-based analysis for a business reference model, Direct to Customer Drop Ship Retail. In many cases, UMM UML diagrams are provided. As with the rest of this document, it is work in progress. It is our hope that you find this information helpful in understanding how you can make these worksheets work for you. Form NumberForm Type1.#Top level of Business Reference Model : defines the frame of reference of all worksheets.2.#Business Process Area : Form that defines the scope of the business area3.#Business Process Identification and Discovery : Forms that inventory all business processes.4.#Business Process Summary Name form5.#Business Process Elaboration : Forms used to describe the business processes and identify actors as well as pre and post conditions for the business processes. (use cases) 6.#Business Collaboration Definition : define the economic events that take place to fulfill the business process, including system boundaries and the protocols that govern the flow of information.7.#Collaboration Transitions8.#Business Transaction Definition : Forms that defines the actual activities and authorized parties within the organization that initiate these transactions.9.#Content/document definition10.#Business information context11.#Content mapping Model Contents  TOC \t " Appendix2,2,Appendix3,3" C.1 Business Process Identification and Discovery: BRM-1.0-Direct-To-Customer-Drop-Ship-Retail-Model  PAGEREF _Toc514111407 \h 47 C.1.1 Business Areas  PAGEREF _Toc514111408 \h 49 C.1.2 Direct To Customer Retail Process Areas  PAGEREF _Toc514111409 \h 51 C.1.3 Financial Process Areas  PAGEREF _Toc514111410 \h 56 C.1.4 Customer-Order-Management Business Process Summaries  PAGEREF _Toc514111411 \h 56 C.1.5 Customer Order Fulfillment Business Process Summaries  PAGEREF _Toc514111412 \h 58 C.1.6 Vendor Inventory Management Processes Summaries  PAGEREF _Toc514111413 \h 58 C.1.7 Product Catalog Exchange Business Processes Summaries  PAGEREF _Toc514111414 \h 59 C.1.8 Payment Business Process Summaries  PAGEREF _Toc514111415 \h 59 C.2 Business Process Elaboration  PAGEREF _Toc514111416 \h 60 C.2.1 BPUC-5.1-Firm-Sales-Order  PAGEREF _Toc514111417 \h 60 C.2.2 BPUC-5.2-Customer-Credit-Inquiry  PAGEREF _Toc514111418 \h 62 C.2.3 BPUC-5.3-Customer-Credit-Payment  PAGEREF _Toc514111419 \h 64 C.2.4 BPUC-5.4-Purchase-Order-Management  PAGEREF _Toc514111420 \h 65 C.2.5 BPUC-5.5-Ship-Goods  PAGEREF _Toc514111421 \h 66 C.2.6 BPUC-5.6-Inventory-Management  PAGEREF _Toc514111422 \h 67 C.2.7 BPUC-5.7-Sales-Product-Notification  PAGEREF _Toc514111423 \h 68 C.2.8 BPUC-5.8-Present-Invoice  PAGEREF _Toc514111424 \h 68 C.3 Business Collaboration and Economic Events  PAGEREF _Toc514111425 \h 70 C.3.1 BC-6.1-Create-Customer-Order  PAGEREF _Toc514111426 \h 70 C.3.2 BC-6.2-Check-Customer-Credit  PAGEREF _Toc514111427 \h 72 C.3.3 BC-6.3-Process-Credit- Payment  PAGEREF _Toc514111428 \h 74 C.3.4 BC-6.4-Create-Vendor-Purchase-Order  PAGEREF _Toc514111429 \h 76 C.3.5 BC-6.5-Shipment-Instruction  PAGEREF _Toc514111430 \h 78 C.3.6 BC-6.6-Confirm-Shipment  PAGEREF _Toc514111431 \h 80 C.3.7 BC-6.7-Vendor-Inventory-Reporting  PAGEREF _Toc514111432 \h 82 C.3.8 BC-6.8-Request-Inventory-Report  PAGEREF _Toc514111433 \h 84 C.3.9 BC-6.9-Sales-Product-Offering  PAGEREF _Toc514111434 \h 85 C.3.10 BC-6.10-Invoice-Presentment  PAGEREF _Toc514111435 \h 87 C.4 Business Transactions and Authorized Roles  PAGEREF _Toc514111436 \h 89 C.4.1 BT-8.1-Firm-Customer-Sales-Order  PAGEREF _Toc514111437 \h 89 C.4.2 BT-8.2-Check Customer Credit  PAGEREF _Toc514111438 \h 90 C.4.3 BT-8.3-Charge-Customer-Credit  PAGEREF _Toc514111439 \h 91 C.4.4 BT-8.4-Create-Vendor-Purchase-Order  PAGEREF _Toc514111440 \h 93 C.4.5 BT-8.5-Vendor-Inventory-Report  PAGEREF _Toc514111441 \h 95 C.4.6 BT-8.6-Request-Inventory-Report  PAGEREF _Toc514111442 \h 97 C.4.7 BT-8.7-Shipment-Notification  PAGEREF _Toc514111443 \h 99 C.4.8 BT-8.8-Confirm-Shipment  PAGEREF _Toc514111444 \h 101 C.4.9 BT-8.9-Product-Offering  PAGEREF _Toc514111445 \h 103 C.4.10 BT-8.10-Present-Invoice  PAGEREF _Toc514111446 \h 105 C.5 Business Information Description  PAGEREF _Toc514111447 \h 107 C.5.1 Purchase Order  PAGEREF _Toc514111448 \h 107 C.5.2 Content Mapping  PAGEREF _Toc514111449 \h 110  Table Of Figures Figure 12-1, Direct To Customer Retail Transaction and Physical Goods Flow Overview 47 Figure 12-2, <>Direct To Customer Drop Ship Retail 48 Figure 12-3, <>Direct to Customer Retail 50 Figure 12-4, <> Finance 51 Figure 12-5, <>Customer Order Management 52 Figure 12-6, <>Customer Order Fulfillment 53 Figure 12-7, <>Vendor Inventory Management 54 Figure 12-8, <>Product Catalog Exchange 55 Figure 12-9, <> Payment 56 Figure 12-13, <> CreateCustomerOrder 71 Figure 12-14, <> CheckCustomerCredit 73 Figure 12-15, <> ProcessCreditPayment 75 Figure 12-16 , <> CreateVendorPurchaseOrder 77 Figure 12-17, <> ShipmentInstruction 79 Figure 12-18, <> ConfirmShipment 81 Figure 12-19, <> VendorInventoryReporting 83 Figure 12-20, <> RequestInventoryReport 84 Figure 12-21, <> SalesProductOffering 86 Figure 12-22, <> InvoicePresentment 87 Figure 12-23, <> FirmCustomerSalesOrder 90 Figure 12-24, <> PurchaseOrderRequest 94 Figure 12-25, <> VendorInventoryReport 96 Figure 12-26, <> RequestInventoryReport 98 Figure 12-27, <> ShipmentInstruction 100 Figure 12-28, <> ConfirmShipment 102 Figure 12-29, <> ProductOffering 104 Figure 12-30, <> PresentInvoice 106 Business Process Identification and Discovery: BRM-1.0-Direct-To-Customer-Drop-Ship-Retail-Model  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 1, Direct To Customer Retail Transaction and Physical Goods Flow Overview Form: Business Reference ModelForm IdBRM-1.0-Direct-To-Customer-Drop-Ship-Retail-ModelBusiness Reference Model NameDIRECT TO CUSTOMER DROP SHIP RETAIL MODELIndustry SegmentRetailDomain ScopeInternet retail, catalog, distribution center, delivery, billing. Business AreasDirect To Customer Retail FinanceOptional for ebXMLBusiness JustificationDefine more efficient on-line retailer/vendor interaction. Reduce inventory carrying costs.  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 2, <>Direct To Customer Drop Ship Retail Business Areas BA-2.0-Direct-to-Customer-Retail Form: Business AreaForm IdBA-2.0-Direct-to-Customer-RetailBusiness Area NameDirect to Customer RetailDescriptionThis is a demonstrative business process model, to illustrate ebXML business process modeling, and based on actual business practice conventions today. See Objective section below in this form.ScopeInternet based retail, mail order catalog, direct to customer product fulfillment logistics, single piece product delivery from a distribution center to an end customer.Boundary of the Business AreaCustomer Retailer Direct Supply Retail Vendor (DSVendor) Transport Carrier Credit AuthorityReferencesEAN International Global Commerce Initiative VICS SCOR my company typical Vendor Compliance ManualConstraintsInternet based retail customer service system Web browser limitations. Domestic customer orders onlyStakeholdersCustomer Retailer Direct Supply Retail Vendor (DSVendor) Transport Carrier Credit AuthorityProcess AreasCustomer Order Management Customer Order Fulfillment Vendor Inventory Management Product Catalog ExchangeOptional for ebXMLObjectiveTo deliver a commercial product directly to a customer, in a timely and efficient manner directly from a product supply source, with an online Internet retailer taking the customer order and providing direct customer service management. Business OpportunityReduce retailer inventory carrying costs. Shorten the supply chain from a domestic vendor to a domestic customer; thus save trees, energy and lives.Notes: The Business Area diagram (below) shows all the process areas in this business area.  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 3, <>Direct to Customer Retail BA-2.1-Finacial Form: Business AreaForm IdBA-2.1-FinacialBusiness Area NameFinacialDescriptionScopeBoundary of the Business AreaRetailer Direct Supply Retail Vendor (DSVendor) ReferencesConstraintsStakeholdersRetailer Direct Supply Retail Vendor (DSVendor)Process AreasPaymentOptional for ebXMLObjectiveBusiness Opportunity  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 4, <> Finance Direct To Customer Retail Process Areas PA-3.1-Customer-Order-Management Form: Business Process AreaForm IdPA-3.1-Customer-Order-ManagementProcess Area NameCustomer Order ManagementObjectiveTake a sales order from an Internet based customer Validate a customers ability to pay for product upon delivery Take payment from a customers credit card after a product has been delivered directly to a customerScopeFulfill customer orders using a 3rd party supplier for drop ship (customer direct) delivery.References my company Vendor Operations Compliance ManualBoundary of the Process AreaConstraintsCustomer promise of product availability most likely true at a vendor location when a customer order is accepted by the retailer. Customer must have sufficient credit to eventually pay for the product after the product has been shipped.StakeholdersCustomer Retailer Credit AuthorityBusiness ProcessesFirm Sales Order Customer Credit Inquiry Customer Credit PaymentOptional for ebXMLBusiness Opportunity  EMBED Word.Picture.8  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 5, <>Customer Order Management PA-3.2-Customer-Order-Fulfillment Form: Business Process AreaForm IdPA-3.2-Customer-Order-FulfillmentProcess Area NameCustomer Order FulfillmentObjectiveAllow a retailer to instruct a direct supply vendor to deliver (within specific delivery times) specific product to a specific customer.ScopeReferences my company Vendor Compliance Operating ManualBoundary of the Process AreaActivities directly pertaining to the registration of firm customer sales orders, and credit payment of delivered customer sales orders.ConstraintsOn hand product allocation to a customer order by a vendor immediately after processing a retailers purchase order. On time product delivery from vendor to customer. Immediate notification by a vendor to a retailer of a direct to customer product delivery; with customer service details.StakeholdersRetailer DSVendor Transport Carrier CustomerBusiness ProcessesPurchase Order Management Ship Goods Optional for ebXMLBusiness Opportunity  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 6, <>Customer Order Fulfillment PA-3.3-Vendor-Inventory-Management Form: Business Process AreaForm IdPA-3.3-Vendor-Inventory-ManagementProcess Area NameVendor Inventory ManagementObjectiveTo allow a direct supply vendor to report available on-hand inventory to a retailer.ScopeReferences my company Vendor Compliance Operating ManualBoundary of the Process AreaConstraintsInventory, by product SKU identification, is available on-hand within the direct supply vendors inventory management system.StakeholdersRetailer DSVendor Business ProcessesInventory ManagementOptional for ebXMLBusiness Opportunity  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 7, <>Vendor Inventory Management PA-3.4-Product-Catalog-Exchange Form: Business Process AreaForm IdPA-3.4-Product-Catalog-ExchangeProcess Area NameProduct Catalog ExchangeObjectiveTo maintain an accurate catalog (list) of a vendors products, in a retailers business operating system; especially as vendors products are introduced to the market or existing products require updated product specifications between the vendor and the retailer.ScopeReferences my company Vendor Compliance Operating ManualBoundary of the Process AreaConstraintsExistence of a valid business operating relationship between a specific vendor and a retailer, such that products offered by a vendor can be in turn offered to an end customer by the retailer.StakeholdersRetailer DSVendor Business ProcessesSales Product Notification Optional for ebXMLBusiness Opportunity  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 8, <>Product Catalog Exchange Financial Process Areas PA-3.5-Payment Form: Business Process AreaForm IdPA-3.5-PaymentProcess Area NamePaymentObjectiveFor the vendor to invoice the retailer for goods shipped and services provided.ScopeThe scoped is defined by the following business processes: Present InvoiceReferences my company Vendor Compliance Operating ManualBoundary of the Process AreaConstraintsValid business relationshipStakeholdersRetailer DSVendor Business ProcessesPresent InvoiceOptional for ebXMLBusiness Opportunity  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 9, <> Payment Customer-Order-Management Business Process Summaries BPS-4.1-Firm-Sales-Order Form: Business Process SummaryForm IdBPS-4.1-Firm-Sales-OrderBusiness Process NameFirm Sales OrderIdentifierbpid:ean.1234567890128:FirmSalesOrder$1.0Process AreaCustomer Order ManagementBusiness AreaDirect to Customer RetailBPS-4.2-Customer-Credit-Inquiry Form: Business Process SummaryForm IdBPS-4.2-Customer-Credit-InquiryBusiness Process NameCustomer Credit InquiryIdentifierbpid:ean.1234567890128:CustomerCreditInquiry$1.0Process AreaCustomer Order ManagementBusiness AreaDirect to Customer RetailBPS-4.3-Customer-Credit-Payment Form: Business Process SummaryForm IdBPS-4.3-Customer-Credit-PaymentBusiness Process NameCustomer Credit PaymentIdentifierbpid:ean.1234567890128:CustomerCreditPayment$1.0Process AreaCustomer Order ManagementBusiness AreaDirect to Customer Retail Customer Order Fulfillment Business Process Summaries BPS-4.4-Purchase-Order-Management Form: Business Process SummaryForm IdBPS-4.4-Purchase-Order-ManagementBusiness Process NamePurchase Order ManagementIdentifierbpid:ean.1234567890128:PurchaseOrderManagement$1.0Process AreaCustomer Order FulfillmentBusiness AreaDirect to Customer Retail BPS-4.5-Ship-Goods Form: Business Process SummaryForm IdBPS-4.5-Ship-GoodsBusiness Process NameShip GoodsIdentifierbpid:ean.1234567890128:ShipGoods$1.0Process AreaCustomer Order FulfillmentBusiness AreaDirect to Customer Retail Vendor Inventory Management Processes Summaries BPS-4.6-Inventory-Management Form: Business Process SummaryForm IdBPS-4.6-Inventory-ManagementBusiness Process NameInventory ManagementIdentifierbpid:ean.1234567890128:InventoryManagement$1.0Process AreaVendor Inventory ManagementBusiness AreaDirect to Customer Retail Product Catalog Exchange Business Processes Summaries BPS-4.7-Sales-Product-Notification Form: Business Process SummaryForm IdBPS-4.7-Sales-Product-NotificationBusiness Process NameSales Product NotificationIdentifierbpid:ean.1234567890128:SalesProductNotification$1.0Process AreaProduct Catalog ExchangeBusiness AreaDirect to Customer Retail Payment Business Process Summaries BPS-4.8-Invoice-Presentment Form: Business Process SummaryForm IdBPS-4.8- Present-InvoiceBusiness Process NamePresent InvoiceIdentifierbpid:ean.1234567890128:PresentInvoice$1.0Process AreaPaymentBusiness AreaFinance Business Process Elaboration BPUC-5.1-Firm-Sales-Order Form: Business Process Use CaseForm IdBPUC-5.1-Firm-Sales-OrderBusiness Process NameFirm Sales OrderIdentifierbpid:ean.1234567890128:FirmSalesOrder$1.0ActorsCustomer RetailerPerformance GoalsAccept a firm customer sales order for a product, and promise the customer a delivery time at total sales amount including all taxes within seconds after the customer has made a product choice and given relevant personal details; ie. while customer is online.PreconditionsValid customer details (name, address, credit card) Valid product details (product SKU details)Begins WhenCustomer completes all personal identity data for Retailer. Customer successfully selects valid product to be purchased and specifies valid product quantity. Customer accepts terms of sale.DefinitionRetailer needs to validate customers credit limit with a Credit Authority, and if enough credit is available to cover the product to be purchased, the Retailer will accept the Customers firm sales order.Ends WhenValid customer sales order is created in Retailers business operating system.ExceptionsCustomer fails internal credit check; ie. fraud. Customer delivery needs violate Retailers standard terms of sale.PostconditionsValid customer sales order. Customer is notified of positive sale, and can expect delivery within promised delivery time.TraceabilityNot Applicable BPUC-5.2-Customer-Credit-Inquiry Form: Business Process Use CaseForm IdBPUC-5.2-Customer-Credit-InquiryBusiness Process NameCustomer Credit InquiryIdentifierbpid:ean.1234567890128:CustomerCreditInquiry$1.0ActorsRetailer Credit AuthorityPerformance GoalsRetailer expects the Credit Authority to perform a credit card check for a specified sales amount and in seconds.PreconditionsCustomer credit card details known. Total sales price, including taxes, known.Begins WhenRetailer can present both all customer credit card details and a requested total credit amount to be checked against this customer.DefinitionRetailer requests Credit Authority to authorize the total sales amount against the customers credit amount. The Credit Authority responds to the Retailer with either a positive or negative credit report on the customer.Ends WhenCredit Authority returns either a positive or negative Customer report.ExceptionsCredit Authority fails to respond to Retailer within an acceptable period.PostconditionsCustomer has a reserved credit cash equal to the total purchase amount authorized to the Retailer for a 24 hour period.TraceabilityNot Applicable BPUC-5.3-Customer-Credit-Payment Form: Business Process Use CaseForm IdBPUC-5.3-Customer-Credit-PaymentBusiness Process NameCustomer Credit PaymentIdentifierbpid:ean.1234567890128:CustomerCreditPayment$1.0ActorsRetailer Credit AuthorityPerformance GoalsRetailer expects Credit Authority to positively charge the Customers credit for the total sales amount immediately upon request.PreconditionsConfirmed shipment, by Vendor, of purchased product direct to Customer.Begins WhenVendor confirms to Retailer that the specified product prescribed on the current updated version of a DSVendors purchase order has been actually shipped to the specified customer.DefinitionCredit Authority makes a credit charge against the Customers account, on behalf of the Retailer. Credit Authority reports, to Retailer, the status of the credit charge.Ends WhenCredit Authority reports back to the Retailer that the customers credit has been charged for the total sales amount; and thus credited to the Retailers account.ExceptionsCredit Authority reports to Retailer that the customers credit account cannot be charged with total sales price.PostconditionsCredit Authority transfers total sales amount from the Customers account to the Retailers account.TraceabilityNot ApplicableBPUC-5.4-Purchase-Order-Management Form: Business Process Use CaseForm IdBPUC-5.4-Purchase-Order-ManagementBusiness Process NamePurchase Order ManagementIdentifierbpid:ean.1234567890128:PurchaseOrderManagement$1.0ActorsRetailer VendorPerformance GoalsDSVendor returns a PO Acknowledgment to the Retailer within 4 hours of receipt of the Purchase Order.PreconditionsValid Customer sales order with Retailer. Valid RetailerDSVendor relation; ie. terms and conditions.Begins WhenRetailer has created a valid Purchase Order Request.DefinitionUpon receiving a Purchase Order Request, the DSVendor does a product allocation to the PO against available inventory and returns a positive PO Acknowledgment to the Retailer.Ends WhenValid positive PO Acknowledgment returned from the DSVendor to the Retailer.ExceptionsDSVendor does not return any PO Acknowledgment DSVendor returns a negative Purchase Order AcknowledgementPostconditionsDSVendor has allocated correct product to fill Purchase Order DSVendor has created all correct instructions for its warehouse management system to pick, pack and ship. TraceabilityNot Applicable BPUC-5.5-Ship-Goods Form: Business Process Use CaseForm IdBPUC-5.5-Ship-GoodsBusiness Process NameShip GoodsIdentifierbpid:ean.1234567890128:ShipGoods$1.0ActorsDSVendor Transport CarrierPerformance GoalsTransport Carrier informs DSVendor within seconds of PO pickup, and DSVendor registers PO transport tracking number within its business operating system within seconds.PreconditionsPO has been picked, packed and is ready to be shipped.Begins WhenDSVendor informs Transport Carrier of a PO needing to be delivered to a specific Customer address.DefinitionDSVendor manifests PO with Transport Carrier Transport Carrier registers transport, checks ship to details and assigns a tracking number for the shipment.Ends WhenTransport Carrier confirms PO pickup to DSVendor and begin of ordered goods delivery to Customer.ExceptionsTransport Carrier detects that Ship To address is invalid. Transport Carrier fails to confirm PO pickup.PostconditionsCarrier assigns Transport tracking number to Purchase Order and informs DSVendor of tracking number.TraceabilityNot Applicable BPUC-5.6-Inventory-Management Form: Business Process Use CaseForm IdBPUC-5.6-Inventory-ManagementBusiness Process NameInventory ManagementIdentifierbpid:ean.1234567890128:InventoryManagement$1.0ActorsRetailer DSVendorPerformance GoalsOnce a day, the DSVendor reports their available on-hand inventory to the Retailer.PreconditionsValid business agreement.Begins WhenRepeating event, occurs unsolicited from DSVendor to Retailer. DefinitionDSVendor reconciles available on-hand inventory and reports only product availability for those products which are agreed upon between Retailer and DSVendor.Ends WhenRetailer has received a valid available on-hand inventory report from DSVendor.ExceptionsNo available on-hand inventory report received. Reported product quantiry on hand with DSVendor is less than any prior agreed Safety Stock level with Retailer.PostconditionsRetailers business operating system has recorded new available on-hand inventory by product.TraceabilityNot Applicable BPUC-5.7-Sales-Product-Notification Form: Business Process Use CaseForm IdBPUC-5.7-Sales-Product-NotificationBusiness Process NameSales Product NotificationIdentifierbpid:ean.1234567890128:SalesProductNotification$1.0ActorsRetailer DSVendorPerformance GoalsNonePreconditionsValid DSVendor Retailer business relationshipBegins WhenInitial start of the business relationship, for all related products. Whenever DSVendor has a product specification change or addition that applies to the Retailer.DefinitionDSVendor initiates a product specification request to offer for sale the Retailer. Retailer either accepts product offer, or rejects the offer.Ends WhenRetailer responds to DSVendor acceptance or rejection of product offer for sale.ExceptionsNonePostconditionsOn product acceptance, Retailer can register product for sale to Customers.TraceabilityNot Applicable BPUC-5.8-Present-Invoice Form: Business Process Use CaseForm IdBPUC-5.8-Present-InvoiceBusiness Process NamePresent InvoiceIdentifierbpid:ean.1234567890128:PresentInvoice$1.0ActorsDSVendor RetailerPerformance GoalsPreconditionsValid DSVendor Retailer business relationship Corresponding Purchase Order was accepted Related Advance Shipment Notification was sentBegins WhenWhenever DSVendor wants to invoice the Retailer for goods shipped.DefinitionEnds WhenExceptionsPostconditionsTraceabilityNot Applicable Business Collaboration and Economic Events BC-6.1-Create-Customer-Order Form: Business CollaborationForm IdBC-6.1-Create-Customer-OrderIdentifierbcid:ean.1234567890128:CreateCustomerOrder$1.0DescriptionThe customer enters a sales order using on-line store-front application.Partner TypesCustomer RetailerAuthorized RolesLegal steps/requirementsEconomic consequencesInitial/terminal eventsScopeBoundaryConstraints  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 13, <> CreateCustomerOrder Note that in this business collaboration protocol, there is only one business transaction activity and the Customer (partner type) initiates it. The Retailer, although shown in the diagram for completeness, does not initiate any business transaction activity. Form: Business Collaboration Protocol TableForm IdBCPT-7.1-Create-Customer-OrderIdentifierbcid:ean.1234567890128:CreateCustomerOrder$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTCustomerCreate OrderRetailerNONECreate OrderNOT-APPLICABLESUCCESSCustomerBusinessTranaction("FirmCustomerSalesOrder").State=END ]Create OrderNOT-APPLICABLEFAILURECustomerBusinessTranaction("FirmCustomerSalesOrder").State=CONTROL-FAILED ] BC-6.2-Check-Customer-Credit Form: Business CollaborationForm IdBC-6.2- Check-Customer-CreditIdentifierbcid:ean.1234567890128: CheckCustomerCredit$1.0Partner TypesRetailer Credit AuthorityAuthorized RolesRetailer Credit Authority Credit ServiceLegal steps/requirementsNoneEconomic consequencesAs the result of the credit check, the customers available credit is reduced by the total sales amount for a period of 24 hours.Initial/terminal eventsInitial - Valid customer Terminal Customer bad credit causes Credit Authority check to fail.ScopeCredit Authority provides necessary information to retailer to continue processing order.BoundarySystems include : Credit Authority service. DSVendor customer order entry systemConstraintsNone  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 14, <> CheckCustomerCredit Note that there is only one initiated activity, CheckCustomerCredit, in this collaboration. Form: Business Collaboration Protocol TableForm IdBCPT-7.2- Check-Customer-CreditIdentifierbcid:ean.1234567890128:CustomerCreditCheck$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTRetailerCheck Customer CreditCredit AuthorityCheck Customer CreditNOT-APPLICABLESUCCESSRetailerBusinessTransaction(Check Customer Credit).State=ENDCheck Customer CreditNOT-APPLICABLEFAILURERetailerBusinessTransaction(Check Customer Credit).State=CONTROL-FAILED BC-6.3-Process-Credit- Payment Form: Business CollaborationForm IdBC-6.3-Process-Credit- PaymentIdentifierbcid:ean.1234567890128:ProcessCreditPayment$1.0Partner TypesRetailer Credit AuthorityAuthorized RolesRetailer.Accounts Receivable Credit Authority ServiceLegal steps/requirementsSale of goods has taken place Economic consequencesRetailer receives payment Customer actually gets chargedInitial/terminal eventsInitial Products are being delivered (in-route) or have been delivered. Terminal Retailer receives paymentScopeCredit Authority credits customers credit, only after product(s) have been shipped (or are being shipped) to customer.BoundarySystems include : Credit Authority payment systemConstraintsDSVendor must confirm that shipment of product direct to customer has taken place.  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 15, <> ProcessCreditPayment Form: Business Collaboration Protocol TableForm IdBCPT-7.3-Credit-Card-PaymentIdentifierbcid:ean.1234567890128:CreditCardPayment$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTRetailerCharge Customer CreditCredit AuthorityNONECharge Customer CreditNOT-APPLICABLESUCCESSRetailerBysinessTransaction("Charge Customer Credit").State=ENDCharge Customer CreditNOT-APPLICABLEFAILURERetailerBysinessTransaction("Charge Customer Credit").State=CONTROL-FAILED BC-6.4-Create-Vendor-Purchase-Order Form: Business CollaborationForm IdBC-6.4-Create-Vendor-Purchase-OrderIdentifierbcid:ean.1234567890128:CreateVendorPurchaseOrder$1.0Partner TypesRetailer DSVendorAuthorized RolesRetailer.InventoryBuyer DSVendor.CustomerServiceLegal steps/requirementsConfirmed PO Acknowledgment implies a binding agreement between Retailer and DSVendor, per conditions of an existing business relation and a specific open Purchase Order.Economic consequencesIntent to purchase product is made explicit DSVendor allocates on-hand inventory to cover PO SKU quantity for immediate direct shipment to customerInitial/terminal eventsValid sales order exists Purchase Order responseScopeChecking DSVendor on-hand inventory to determine if a Purchase Order can be accepted or rejected.BoundarySystems include : Retailer Purchase Order Management system DSVendor Customer Order Entry systemConstraintsTimely response within 4 hours of submitting PO Request  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 16 , <> CreateVendorPurchaseOrder Form: Business Collaboration Protocol TableForm IdBCPT-7.4-Create-Vendor-Purchase-OrderIdentifierbcid:ean.1234567890128:CreateVendorPurchaseOrder$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTRetailerCreate Vendor Purchase OrderDSVendorSalesOrder.Status=VALIDCreate Vendor Purchase OrderNOT-APPLICABLESUCCESSRetailerBusinessTransaction("Create Vendor Purchase Order").State=ENDCreate Vendor Purchase OrderNOT-APPLICABLECreate Vendor Purchase OrderRetailerBusinessTransaction("Create Vendor Purchase Order").State=CONTROL-FAILEDCreate Vendor Purchase OrderNOT-APPLICABLEFAILURERetailerVendorList.State=NO-MORE-VENDORS BC-6.5-Shipment-Instruction Form: Business CollaborationForm IdBC-6.5-Shipment-InstructionIdentifierbcid:ean.1234567890128:ShipmentInstruction$1.0Partner TypesDSVendor Transport CarrierAuthorized RolesDSVendor.Shipper Transport Carrier.Customer ServiceLegal steps/requirementsVendor declares goods of carriage to carrier. (note: for this example we are using domestic shipments only)Economic consequencesNoneInitial/terminal eventsInitial Successful Create Vendor Purchase Order business collaboration. Terminal Transport Carrier provides vendor with transport manifest.ScopePertains to arrangement of physical transport per prior agreement between Retailer and Transport Carrier.BoundarySystems include : DSVendor warehouse management / transport planning system. Transport Carrier manifesting / Bill of Lading document management system.ConstraintsElectronic shipment manifesting only Timely product pickup by transport carrier DSVendor must use a pre-approved Transport Carrier as specified by Retailer within Business Document details.  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 17, <> ShipmentInstruction Form: Business Collaboration Protocol TableForm IdBCPT-7.5-Shipment-InstructionIdentifierbcid:ean.1234567890128:ShipmentInstruction$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTDSVendorShipmentInstructionTransportCarrierNONEShipmentInstructionNOT-APPLICABLESUCCESSNOT-APPLICABLEBusinessTransaction("Shipment Instruction")=END ShipmentInstructionNOT-APPLICABLEFAILURENOT_APPLICABLEBusinessTransaction(Shipment Instruction)=CONTROL-FAIL BC-6.6-Confirm-Shipment Form: Business CollaborationForm IdBC-6.6-Confirm-ShipmentIdentifierbcid:ean.1234567890128:ConfirmShipment$1.0Partner TypesRetailer DSVendorAuthorized RolesRetailer.Customer Service DSVendor.Inventory Management Legal steps/requirementsDSVendor declares customer shipment to Retailer Retailer agrees to be billed by DSVendor for original purchase price on the Purchase Order Acceptance. (for this scenario, DSVendor provides free shipping to customers)Economic consequencesPoint of sale between DSVendor and Retailer.Initial/terminal eventsInitial DSVendor notifies Retailer of shipment Terminal DSVendor receives Transport Carrier shipping instruction.ScopeNotification of customer shipment by DSVendor.BoundarySystems include : DSVendor PO Management system DSVendor Financial system DSVendor Inventory Management system Retailer PO Management system Retailer Financial system Retailer Customer Service Management systemConstraintsRetailer must receive Avanced Shipping Note (ASN) as confirmation of product shipment to customer in a timely fashion, and no later than 4 hours of physical product shipment from the DSVendors distribution point.  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 18, <> ConfirmShipment Form: Business Collaboration Protocol TableForm IdBCPT-7.6-Confirm-ShipmentIdentifierbcid:ean.1234567890128:ConfirmShipment$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTRetailerConfirmShipmentDSVendorNONEConfirmShipmentNOT-APPLICABLESUCCESSNOT-APPLICABLEBusinessTransaction(ConfirmShipment).State=ENDConfirmShipmentNOT-APPLICABLEFAILURENOT-APPLICABLEBusinessTransaction(ConfirmShipment).State=CONTROL-FAIL BC-6.7-Vendor-Inventory-Reporting Form: Business CollaborationForm IdBC-6.7-Vendor-Inventory-ReportingIdentifierbcid:ean.1234567890128:VendorInventoryReporting$1.0Partner TypesRetailer DSVendorAuthorized RolesRetailer.Requestor DSVendor.ReporterLegal steps/requirementsNoneEconomic consequencesNoneInitial/terminal eventsInitial Inventory physically exists Terminal Retailer receives inventory position report.ScopeThe DSVendor is reporting a latest stage of Available to Promise but makes no warranty that when the Retailer places a PO, there will be available product to cover the PO. Rather forecasting should be used to cover at least sufficient safety stock. BoundarySystems include : Retailer inventory management systems DSVendor inventory / sales management systemsConstraintsDaily reporting by DSVendor. Only affected products, as a result of the Catalog Exchange process are to be reported by the DSVendor; and no other products are to be included. DSVendor reports product availability by number of SKUs, versus a gross classification of available or not available.  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 19, <> VendorInventoryReporting Form: Business Collaboration Protocol TableForm IdBCPT-7.7-Vendor-Inventory-ReportingIdentifierbcid:ean.1234567890128:VendorInventoryReporting$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTRetailerVendorInventoryReportDSVendorNONEVendorInventoryReportNOT-APPLICABLESUCCESSNOT-APPLICABLEBusinessTransaction(InventoryReport).State=ENDVendorInventoryReportNOT-APPLICABLEFAILURENOT-APPLICABLEBusinessTransaction(InventoryReport).State=CONTROL-FAILED BC-6.8-Request-Inventory-Report Form: Business CollaborationForm IdBC-6.8-Request-Inventory-ReportIdentifierbcid:ean.1234567890128:RequestInventoryReport$1.0Partner TypesRetailer DSVendorAuthorized RolesRetailer.Inventory Management DSVendor.Inventory / Customer Service ManagementLegal steps/requirementsNoneEconomic consequencesNoneInitial/terminal eventsSee BC-6.7-Vendor-Inventory-ManagementScopeSee BC-6.7-Vendor-Inventory-ManagementBoundarySee BC-6.7-Vendor-Inventory-ManagementConstraintsSee BC-6.7-Vendor-Inventory-Management  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 20, <> RequestInventoryReport Form: Business Collaboration Protocol TableForm IdBCPT-7.8-Request-Inventory-ReportIdentifierbcid:ean.1234567890128:RequestInventoryReport$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTRetailerRequestInventoryReportDSVendorNONERequestInventoryReportNOT-APPLICABLESUCCESSNOT-APPLICABLEBusinessTransaction(RequestInventoryReport).State=ENDRequestInventoryReportNOT-APPLICABLEFAILURENOT-APPLICABLEBusinessTransaction(RequestInventoryReport).State=CONTROL-FAIL BC-6.9-Sales-Product-Offering Form: Business CollaborationForm IdBC-6.9-Sales-Product-OfferingIdentifierbcid:ean.1234567890128:SalesProductOffering$1.0Partner TypesDSVendor RetailerAuthorized RolesRetailer.Merchandising DSVendor.SalesLegal steps/requirementsDSVendor warrants that products offered for consumer sale are valid and legal.Economic consequencesNone, unless prior business agreements of minimum sales quantities are applicable.Initial/terminal eventsInitial DSVendor sends Retailer valid product specifications Terminal Retailer receives valid product specifications.ScopeAt start of a relationship, the DSVendor will offer a full list of all products that may be offered for consumer sale by the Retailer.BoundarySystems include : DSVendor inventory management systems Retailer inventory management systemsConstraintsOnly products intended for consumer resale are offered by the DSVendor to the Retailer. (i.e. No spamming the Retailer).  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 21, <> SalesProductOffering Form: Business Collaboration Protocol TableForm IdBCPT-7.9-Sales-Product-OfferingIdentifierbcid:ean.1234567890128:SalesProductOffering$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTDSVendorProductOfferingRetailerNONEProductOfferingNOT-APPLICABLESUCCESSNOT-APPLICABLEBusinessTransaction(ProductOffering).State=ENDProductOfferingNOT-APPLICABLEFAILURENOT-APPLICABLEBusinessTransaction(ProductOffering).State=CONTROL-FAIL BC-6.10-Invoice-Presentment Form: Business CollaborationForm IdBC-6.10-Invoice-PresentmentIdentifierbcid:ean.1234567890128:InvoicePresentment$1.0Partner TypesDSVendor RetailerAuthorized RolesRetailer.ProcessPayment DSVendor.ProcessPaymentLegal steps/requirementsEconomic consequencesInitial/terminal eventsScopeBoundaryConstraints  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 22, <> InvoicePresentment Form: Business Collaboration Protocol TableForm IdBCPT-7.10-Invoice-PresentmentIdentifierbcid:ean.1234567890128:InvoicePresentment$1.0From Business Activity (Transaction)Initiating Partner TypeBusiness ActivityResponding/ Receiving Partner TypeTransition ConditionSTARTDSVendorPresent InvoiceRetailerNONEPresent InvoiceDSVendorSUCCESSNOT-APPLICABLEBusinessTransaction(PresentInvoice).State=ENDPresent InvoiceDSVendorFAILURENOT-APPLICABLEBusinessTransaction(PresentInvoice).State=CONTROL-FAIL Business Transactions and Authorized Roles BT-8.1-Firm-Customer-Sales-Order Form: Business TransactionForm IdBT-8.1-Firm-Customer-Sales-OrderIdentifierbtid:ean.1234567890128:FirmCustomerSalesOrder$1.0DescriptionRegister customer demand for specific product to be fulfilled.PatternBusiness TransactionBusiness activities and associated authorized rolesConstraintsValid Customer Valid Product Valid VendorRequesting Partner TypeCustomerRequesting Activity RoleBuying CustomerRequesting Activity DocumentSales OrderResponding Partner TypeRetailerResponding Activity RoleCustomer ServiceResponding Activity DocumentConfirmation email Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 23, <> FirmCustomerSalesOrder BT-8.2-Check Customer Credit Form: Business TransactionForm IdBT-8.2-Check Customer CreditIdentifierbtid:ean.1234567890128:CheckCustomerCredit$1.0DescriptionWith complete customer details, including a total sales amount, check the customers credit ability to eventually pay for product once drop shipped from the vendor.PatternRequest/ResponseBusiness activities and associated authorized rolesSee BTTT-8.2- Check-Customer-CreditConstraintsValid business agreement with vendor Valid customer detailsRequesting Partner TypeRetailerRequesting Activity RoleCustomer ServiceRequesting Activity DocumentCredit Check (typically a proprietary document)Responding Partner TypeCredit AuthorityResponding Activity RoleCredit ServiceResponding Activity DocumentCredit Check Response Form: Business Transaction Transition TableForm IdBTTT-8.2- Check-Customer-CreditFrom ActivityFrom RoleDocumentTo ActivityTo RoleGuard ConditionSTARTNOT-APPLICABLENONERequest Check CreditRetailer.CustomerServiceNONERequest Check CreditRetailer.CustomerServiceCredit Check RequestProcess Credit CheckCreditAuthority.CreditServiceNONEProcess Credit CheckCreditAuthority.CreditServiceCredit Check ResponseRequest Check CreditRetailer.CustomerServiceNONERequest Check CreditRetailer.CustomerServiceNONEENDNOT-APPLICABLECreditCheckResponse.Status=GOOD-CREDITRequest Check CreditRetailer.CustomerServiceNONECONTROL-FAILEDNOT-APPLICABLECreditCheckResponse.Status=BAD-CREDIT BT-8.3-Charge-Customer-Credit Form: Business TransactionForm IdBT-8.3-Charge-Customer-CreditIdentifierbtid:ean.1234567890128:ChargeCustomerCredit$1.0DescriptionGiven all customer details, plus total sales amount based on product actually shipped by DSVendor, do a charge on the customers credit.PatternBusiness TransactionBusiness activities and associated authorized rolesSee BTTT-8.3-Charge-Customer-CreditConstraintsValid sales order Confirmed Shipped productInitiating/Requesting Partner TypeRetailerInitiating/Requesting Activity RoleAccounts ReceivableInitiating/Requesting DocumentCharge Credit RequestResponding Partner TypeCredit AuthorityResponding Activity RoleCredit Authority ServiceResponding DocumentCharge Credit Response Form: Business Transaction Transition TableForm IdBTTT-8.3-Charge-Customer-CreditFrom ActivityFrom RoleDocumentTo ActivityTo RoleGuard ConditionSTARTN/AN/ARequestCreditChargeRetail.ChargeCreditNONERequestCreditChargeRetail.ChargeCreditChargeCreditProcessCreditChargeCreditAuthority.CreditServiceNONEProcessCreditChargeCreditAuthority.CreditServiceConfirmCreditRequestCreditChargeRetail.ChargeCreditNONERequestCreditChargeRetail.ChargeCreditN/AENDN/AMessage(ConfirmCredit).Status =RECEIVEDRequestCreditChargeRetail.ChargeCreditN/ACONTROL-FAILEDN/AMessage(ConfirmCredit).Status =NOT-RECEIVED BT-8.4-Create-Vendor-Purchase-Order Form: Business TransactionForm IdBT-8.4-Create-Vendor-Purchase-OrderIdentifierbtid:ean.1234567890128:FirmCustomerSalesOrder$1.0DescriptionGiven a multi-vendor / single product relationship, Retailer needs to send a DSVendor a Purchase Order REQUEST, which will need to be responded back (with confirmed allocated product to cover the PO) by the DSVendor.PatternBusiness TransactionBusiness activities and associated authorized rolesSee BTTT-8.4-Create-Vendor-Purchase-OrderConstraintsValid Sales order Valid customer credit checkRequesting Partner TypeRetailerRequesting Activity RoleInventory BuyerRequesting Activity DocumentPurchase Order RequestResponding Partner TypeDSVendorResponding Activity RoleSellerResponding Activity DocumentPurchase Order Acknowledgement  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 24, <> PurchaseOrderRequest Form: Business Transaction Transition TableForm IdBTTT-8.4-Create-Vendor-Purchase-OrderFrom ActivityFrom RoleDocumentTo ActivityTo RoleGuard ConditionSTARTN/AN/ACreate Purchase OrderInventoryBuyerNONECreate Purchase OrderInventoryBuyerPurchase Order RequestProcess Purchase OrderCustomerServiceNONEProcess Purchase OrderCustomerServiceFirm Purchase Order AcknowledgementCreate Purchase OrderInventoryBuyerNONECreate Purchase OrderInventoryBuyerN/AENDN/AOrder.Status<>REJECTEDCreate Purchase OrderInventoryBuyerN/ACONTROL-FAILEDN/AOrder.Status=REJECTED BT-8.5-Vendor-Inventory-Report Form: Business TransactionForm IdBT-8.5-Vendor-Inventory-ReportIdentifierbtid:ean.1234567890128:VendorInventoryReport$1.0DescriptionRegular periodic notification, unsolicited, from the DSVendor to the Retailer, containing Available to Promise On-Hand inventory.PatternNotificationBusiness activities and associated authorized rolesSee BTTT-8.5-Vendor-Inventory-ReportConstraintsOnly send product inventory which has been agreed to be made consumer available per agreement from the Product Catalog Exchange negotiation pattern.Initiating/Requesting Partner TypeDSVendorInitiating/Requesting Activity RoleInventory BuyerInitiating/Requesting Activity DocumentInventory ReportResponding Partner TypeRetailerResponding Activity RoleInventory BuyerResponding Activity Document  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 25, <> VendorInventoryReport Form: Business Transaction Transition TableForm IdBTTT-8.5-Vendor-Inventory-ReportFrom ActivityFrom RoleDocumentTo ActivityTo RoleGuard ConditionSTARTNOT-APPLICABLENONEReport InventoryDSVendor.CustomerServiceNONEReport InventoryDSVendor.CustomerServiceInventory ReportProcess Inventory ReportRetailer.InventoryBuyerNONEReport InventoryDSVendor.CustomerServiceNONEENDN/AMessage(Inventory Report).State=RECIEVEDReport InventoryDSVendor.CustomerServiceNONECONTROL-FAILEDN/AMessage(Inventory Report).State<>RECEIVED OR InventoryReport..Item().Quatntity> RequestInventoryReport Form: Business Transaction Transition TableForm IdBTTT-8.6-Request-Inventory-ReportFrom ActivityFrom RoleDocumentTo ActivityTo RoleGuard ConditionSTARTN/AN/AQueryVendorInventoryInventoryBuyerNONEQueryVendorInventoryInventoryBuyerInventory Information QueryProcess Inventory Information QueryCustomerServiceNONEProcess Inventory Information QueryCustomerServiceInventory Information Query ResponseQueryVendorInventoryInventoryBuyerNONEQueryVendorInventoryInventoryBuyerN/AENDN/AMessage(InventoryInformationQueryResponse).Status =RECEIVEDQueryVendorInventoryInventoryBuyerN/ACONTROL-FAILEDN/AMessage(InventoryInformationQueryResponse).Status =NOT-RECEIVED BT-8.7-Shipment-Notification Form: Business TransactionForm IdBT-8.7-Shipment-NotificationIdentifierbtid:ean.1234567890128:FirmCustomerSalesOrder$1.0DescriptionArrangement of carriage by the DSVendor towards a Transport Carrier; who is expected to physically ship the product direct to the Customer.PatternBusiness TransactionBusiness activities and associated authorized rolesSee BTTT-8.7-Shipment-NotificationConstraintsCustomer Ship To details must be accurateRequesting Partner TypeDSVendorRequesting Activity RoleShipperRequesting Activity DocumentShipment Instruction (UN/CEFACT EDIFACT IFTMIN D01)Responding Partner TypeTransport CarrierResponding Activity RoleCustomer ServiceResponding Activity DocumentElectronic copy of a Bill of Lading (UN/CEFACT EDIFACT IFTMCS D01)  EMBED Word.Picture.8  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 27, <> ShipmentInstruction Form: Business Transaction Transition TableForm IdBTTT-8.7-Shipment-NotificationFrom ActivityFrom RoleDocumentTo ActivityTo RoleGuard ConditionSTARTNOT-APPLICABLENONEPrepare Shipping InstructionDSVendor.ShipperNONEPrepare Shipping InstructionDSVendor.ShipperShipment InstructionProcess Shipment InstructionTransportCarrier.CustomerServiceNONEProcess Shipment InstructionTransportCarrier.CustomerServiceBill Of LadingProcess Shipment InstructionDSVendor.ShipperNONEProcess Shipment InstructionDSVendor.ShipperNONEENDNOT-APPLICABLEMessage(Bill Of Lading).State=RECIEVEDProcess Shipment InstructionDSVendor.ShipperNONECONTROL-FAILEDNOT-APPLICABLEMessage(Bill Of Lading).State<>RECEIVED BT-8.8-Confirm-Shipment Form: Business TransactionForm IdBT-8.8-Confirm-ShipmentIdentifierbtid:ean.1234567890128:FirmCustomerSalesOrder$1.0DescriptionDSVendor informs the Retailer that the Customers product has been shipped to the Customer; and thus the conditions of the PO have been fulfilled.PatternNotificationBusiness activities and associated authorized rolesSee BTTT-8.8-Confirm-ShipmentConstraintsProduct must actually be shipped DSVendor must return a Transport Carrier tracking number; for customer service.Requesting Partner TypeDSVendorRequesting Activity RoleShipperRequesting Activity DocumentAdvance Ship Notice (UN/CEFACT EDIFACT DESADV D01)Responding Partner TypeRetailerResponding Activity RoleCustomer ServiceResponding Activity DocumentNONE  EMBED Word.Picture.8  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 28, <> ConfirmShipment Form: Business Transaction Transition TableForm IdBTTT-8.8-Confirm-ShipmentFrom ActivityFrom RoleDocumentTo ActivityTo RoleGuard ConditionSTARTNOT-APPLICABLENONEConfirmation of PickupShipperNONEConfirmation of PickupShipperAdvance Ship NoticeProcess Advance Ship NoticeRetailer.CustomerServiceNONEConfirmation of PickupShipperNONEENDNOT-APPLICABLEMessage(Advance Ship Notice).State=RECEIVEDConfirmation of PickupShipperNONECONTROL-FAILEDNOT-APPLICABLEMessage(Advance Ship Notice).State<>RECEIVED BT-8.9-Product-Offering Form: Business TransactionForm IdBT-8.9-Product-OfferingIdentifierbtid:ean.1234567890128:ProductOffering$1.0DescriptionDSVendor offers product details to the Retailer, where the Retailer is expected to either accept the DSVendors product for consumer sale or reject the product; perhaps because of unacceptable product terms and conditions.PatternRequest / ConfirmBusiness activities and associated authorized rolesSee BTTT-8.9-Product-OfferingConstraintsValid products for consumer sale by RetailerRequesting Partner TypeDSVendorRequesting Activity RoleCatalog PublishingRequesting Activity DocumentProduct Catalog Offering (ANSI X.12 832 4010 version)Responding Partner TypeRetailerResponding Activity RoleMerchandisingResponding Activity DocumentProduct Catalog Acceptance (often proprietary format response document)  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 29, <> ProductOffering Form: Business Transaction Transition TableForm IdBTTT-8.9-Product-OfferingFrom ActivityFrom RoleDocumentTo ActivityTo RoleGuard ConditionSTARTNOT-APPLICABLENONESubmit Product Catalog OfferingCatalogPublishingNONESubmit Product Catalog OfferingCatalogPublishingProduct CatalogProcess Product CatalogRetailer.MerchandisingNONEProcess Product CatalogRetailer.MerchandisingProduct Catalog AcceptanceSubmit Product Catalog OfferingCatalogPublishingNONESubmit Product Catalog OfferingCatalogPublishingNONEENDNOT-APPLICABLEProductCatalogAcceptance.Status=ACCEPTED-AS-ISSubmit Product Catalog OfferingCatalogPublishingNONECONTROL-FAILEDNOT-APPLICABLEProductCatalogAcceptance.Status=REJECTED BT-8.10-Present-Invoice Form: Business TransactionForm IdBT-8.10-Present-InvoiceIdentifierbtid:ean.1234567890128:PresentInvoice$1.0DescriptionThis is the vendors invoice to the retailer for products and services shipped to customer.PatternNotificationBusiness activities and associated authorized rolesSee BTTT-8.10-Present-InvoiceConstraintsThe invoice shall only be sent after confirmed shipment The invoice shall reflect the confirmed shipmentRequesting Partner TypeDSVendorRequesting Activity RolePayeeRequesting Activity DocumentInvoiceResponding Partner TypeRetailerResponding Activity RolePayorResponding Activity DocumentNONE  Figure  STYLEREF 1 \s 12 SEQ Figure \* ARABIC \s 1 30, <> PresentInvoice Form: Business Transaction Transition TableForm IdBTTT-8.10-Present-InvoiceFrom ActivityFrom RoleDocumentTo ActivityTo RoleGuard ConditionSTARTNOT-APPLICABLENONEPresent InvoicePayeeNONEPresent InvoicePayeeInvoiceProcess InvoicePayorNONEPresent InvoicePayeeNONEENDNOT-APPLICABLEMessage(Invoice).State=RECEIVEDPresent InvoicePayeeNONECONTROL-FAILEDNOT-APPLICABLEMessage(Invoice).State<>RECEIVED OR ThreeWayMatach(Invoice).State=VALID Business Information Description Purchase Order Purchase Order Business Information Context Form: Business Information ContextForm Id:BIC-10.1-Purchase-OrderIndustry SegmentRetailBusiness ProcessBPUC-5.4-Purchase-Order-Management BC-8.4-Create-Vendor-Purchase-Order BT-8.4-Create-Vendor-Purchase-OrderProductNOT-APPLICABLEPhysical Geography /Conditions /RegionNorth AmericaGeo-Political Legislative/ Regulatory/ CulturalNOT-APPLICABLEApplication ProcessingNOT-APPLICABLEBusiness Purpose /DomainSee BPUC-5.4-Purchase-Order-ManagementPartner RoleInventory Buyer Customer ServiceService Level (profiles not preferences.)NOT-APPLICABLEContracts/AgreementsMy Business Agreement With My Vendor CD-9.1-Order Form: Content DescriptionForm Id: CD-9.1-OrderElement/Component NameOccursData TypeField WidthSemantic DescriptionNotesOrder Header1N/AThe Order Header contains the header information of the orderOrder Detail0..1N/AThe Order Detail contains the line item and package details of the Order.Order Summary0..1N/AThe Order Summary contains the summary information of the order, typically totals of numerical fields CD-#.#-Order-Summary Form: Content DescriptionForm Id: CD-9.2-Order-SummaryElement/Component NameOccursData TypeField WidthSemantic DescriptionNotesNumber Of Lines0..1IntegerNumber Of Lines identifies the number of line items.Total Tax0..1Monetary ValueN/ATotal Tax contains the total tax amount for the Order.Total Amount0..1Monetary ValueN/ATotal Amount contains the total price for the entire Order.Transport Packaging Totals0..1Transport Packaging Totals is a summary of transport and packaging information if included in the Order.Summary Note0..1StringSummary Note contains any free form text for the Order Summary. This element may contain notes or any other similar information that is not contained explicitly in the another structure. You should not assume that the receiving application is capable of doing more than storing and/or displaying this information Content Mapping [If we feel so ambitious, we can use the ANSI X12 4010 mappings available at http://www.xcbl.org/xcbl30/Mapping/smg.html] These forms SHOULD be completed. This information is very important as it shows that the documents have a basis in existing standards. Furthermore, the information will be used to create document transformations. Standards to map to include EDIFACT, X12, xCBL, RosettaNet, and other standards such as OBI. Use XPATH and XSLT notation for referencing XML elements and describing the mappings. If a new document schema is created to fulfil the content requirements specified in the Document Content Description forms, then a set of Content Mapping forms should be completed for that schema (the component names in the forms are simply requirements for information) For each Content Description form, complete a Document Content Mapping form for each standard to be cross-referenced. CM-11.1-Order-Summary Form: Content MappingForm Id: CM-11.1-Order-SummaryContent Description Form IdCD-11.1-Order-SummaryStandardANSI X12 850Version4010Element/Component NameMapping/TransformationNoteNumber Of Lines850:S:CTT:010:CTT:01:354:Total TaxNOT USEDTotal AmountVarious (850:S:CTT:020:AMT:02:782:, etc.)Total amount is a complex structure that includes things like reference currency, target currency, and rate of exchange. For an example mapping see xCBL.org). Do mapping in a separate table.Transport Packaging TotalsVariousTransport packing totals is a complex structure. Do mapping in a separate table.Summary Note850:S:CTT:010:CTT:02:347: Disclaimer The views and specification expressed in this document are those of the authors and are not necessarily those of their employers. The authors and their employers specifically disclaim responsibility for any problems arising from correct or incorrect implementation or use of this design. Contact Information Business Process Project Team Core Components/Business Process (CC/BP) Analysis Team Lead Name: Brian Hayes Company: Commerce One Street: 4440 Rosewood Drive City, State, ZIP/Other: Pleasanton, CA Nation: USA Phone: +1 (925) 788-6304 EMail: brian.hayes@UCLAlumni.net Editors Name: Charles Fineman Company: Arzoon Street: 1950 Elkhorn Court City, State, ZIP/Other: San Mateo, CA 94403 Phone: +1 (650) 357-6052 EMail:  HYPERLINK mailto:fineman@arzoon fineman@arzoon Name: Brian Hayes Company: Commerce One Street: 4440 Rosewood Drive City, State, ZIP/Other: Pleasanton, CA Nation: USA Phone: +1 (925) 788-6304 EMail: brian.hayes@UCLAlumni.net Name: Jennifer Loveridge Company: Nordstrom.com Street: 600 University Street, Ste. 600 City, State, ZIP/Other: Seattle, WA Nation: USA Phone: EMail: Jennifer.Loveridge@Nordstrom.com Name: William E. McCarthy University: Michigan State University Street: N270 North Business Complex City, State, ZIP/Other: East Lansing, MI Nation: USA Phone: +1 (517) 432-2913 EMail: mccarth4@msu.edu Name: David Welsh Company: Nordstrom.com Street: 600 University Street, Ste. 600 City, State, ZIP/Other: Seattle, WA Nation: USA Phone: +1 (206) 215-7293 EMail: David.Welsh@Nordstrom.com Copyright Statement Copyright UN/CEFACT and OASIS, 2001. All Rights Reserved. This document and translations of it may be copied and furnished to others, and derivative works that comment on or otherwise explain it or assist in its implementation may be prepared, copied, published and distributed, in whole or in part, without restriction of any kind, provided that the above copyright notice and this paragraph are included on all such copies and derivative works. However, this document itself may not be modified in any way, such as by removing the copyright notice or references to ebXML, UN/CEFACT, or OASIS, except as required to translate it into languages other than English. The limited permissions granted above are perpetual and will not be revoked by ebXML or its successors or assigns. This document and the information contained herein is provided on an "AS IS" basis and ebXML DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  A group of ebXML contributors are working on a prototype of an editor that uses wizards to guide the user through the construction of a UMM compliant Business Process.  A template is a document or file having a preset format that is used as a starting point for developing human-readable versions of the business process specifications so that the format does not have to be recreated each time it is used.  Defines plan, source, make and deliver business areas in their Supply Chain Operations Reference (SCOR) model  Worksheets will be made available in a future version of this document.  There has been discussion on private vs. public repositories where some or all aspects of the model are stored in a restricted access repository.  See chapter 4 in [UMM].  Cref [ebRIM] and [ebRS].  DSVendor.Shipper may get an emial or phone calls stating that the goods will not be shipped. ebXML Business Process Project Team May 2001 Business Process Analysis Worksheets and Guidelines  PAGE 35 Copyright UN/CEFACT and OASIS, 2001. All Rights Reserved. Business Process Analysis Worksheets and Guidelines  PAGE 2 Copyright UN/CEFACT and OASIS, 2001. All Rights Reserved. Business Process Project Team May 2001 Business Process Analysis Worksheets and Guidelines  PAGE 42 Copyright UN/CEFACT and OASIS, 2001. All Rights Reserved. ebXML Business Process Project Team May 2001 Business Process Analysis Worksheets and Guidelines  PAGE 36 Copyright ebXML 2001. All Rights Reserved. Business Process Project Team May 2001 ebXML Business Process Project Team May 2001 Business Process Analysis Worksheets and Guidelines  PAGE 39 Copyright UN/CEFACT and OASIS, 2001. All Rights Reserved. ebXML Business Process Project Team May 2001 Business Process Analysis Worksheets and Guidelines  PAGE 112 Copyright UN/CEFACT and OASIS, 2001. All Rights Reserved. ebXML Business Process Project Team May 2001 ebXML Business Process Project Team May 2001 Business Process Analysis Worksheets and Guidelines  PAGE 105 Copyright ebXML 2001. All Rights Reserved. ebXML Business Process Project Team May 2001 Business Process Analysis Worksheets and Guidelines  PAGE 110 Copyright UN/CEFACT and OASIS, 2001. All Rights Reserved.  EMBED Word.Picture.8  9iq  ' ( ) * + B C ] ^ _ ` a w x    ٽٯ١ٓjUmHnHujwUmHnHujUmHnHuj}UmHnHujUmHnHu mHnHu jU 5:CJ5CJ$ 5CJ0\jUmHnHu69:P\]^'K[$$&h^&`ha$,-$a$x b$$dNa$$a$ $]^\(+D!* iq Vv, b " Y ! 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