ࡱ> M j1bjbj== ,WW{l8t<8.~V!:!!!k"G$ S%7777777$: <<P7%k"k"%%7](!!8](](](% !!7](%7](]( 0V 1@e1! $v &RM1 e1<808Y1 =9'$=e1](State of Iowa Individual Performance Plan and Evaluation Part 1 Employee, Position, and Agency Information Name: FORMTEXT Cassie Customer ServiceDepartment: FORMTEXT Natural ResourcesClass Title:  FORMTEXT Bureau ChiefDivision/Bureau: FORMTEXT Management ServicesPosition Number: FORMTEXT ZZZ-ZZZ-ZZZZ-ZZZZZ-ZZZWork Unit: FORMTEXT Customer Service BureauPeriod Covered: FORMTEXT 7/1/2003to FORMTEXT 6/30/2004Work Location: FORMTEXT Wallace State Office BuildingPurpose: FORMCHECKBOX Annual Review FORMCHECKBOX Probationary Review FORMCHECKBOX Other: FORMTEXT      State Vision:Growing Hope and OpportunityEnterprise Goal(s): FORMTEXT Renewed Commitment to the Environment Transforming the Iowa EconomyAgency Strategic Plan Goal(s): FORMTEXT Iowans will value, engage, participate and lead in Iowa's natural resources.Iowa will have a healthy and safe environment.There will be abundant, high-quality opportunities for responsible use and enjoyment of natural resources.DNR employees will be our greatest strength.Performance Plan Core Function(s): FORMTEXT Resource Management: Provides all vital infrastructure needs necessary to administer and support agency operations.Agency Mission Statement: FORMTEXT To conserve and enhance our natural resources in cooperation with individuals and organizations to improve the quality of life in Iowa and ensure a legacy for future generations.Job Contributes to the Mission by: FORMTEXT Managing the operations of the Customer Service Bureau in the provision of licensing and administrative support services so that DNR employees may most efficiently perform their jobs in managing, protecting, and developing Iowa's natural resources. Work Performed/Core Responsibilitiesactivities, services provided and/or products produced by this position (or attach copy of PDQ):  FORMTEXT See attached PDQ.The Performance Plan for this period has been discussed by the employee and the supervisor. FORMTEXT 7/3/2003 FORMTEXT 6/27/2003Employee SignatureDateSupervisor SignatureDateNext Higher Management Level Signature:Date: FORMTEXT 6/30/2003 State of Iowa Individual Performance Plan and Evaluation Part 2 Alignment with the Agency Performance Plan STRATEGIES FOR THIS RATING PERIODEXPECTATIONS AND EVALUATIONIndividual Performance Strategy (Goal)Action StepsPerformance CriteriaTimetable FORMTEXT Establish performance measures for all functional areas of your bureau. FORMTEXT 1. Review the department's annual performance plan. 2. Identify key goals and strategies for the bureau with input from staff. 3. Determine measures and timetables for key goals and strategies. 4. Establish baseline information for key goals and strategies. FORMTEXT 1. Department performance plan reviewed. 2. A minimum of two goals are identified for the bureau. 3. Measures and timetables are identified. 4. Baseline information is established. FORMTEXT 8/03 10/03 10/03 3/04RESULTS:  FORMTEXT        FORMCHECKBOX  Exceeds Expectations  FORMCHECKBOX  Meets Expectations  FORMCHECKBOX  Does Not Meet ExpectationsIndividual Performance Strategy (Goal)Action StepsPerformance CriteriaTimetable FORMTEXT Complete Phase 2 of ERMS, which includes the development of a strategic plan, identification of a minimum of two pilot projects and associated costs for implementation of the pilot projects. FORMTEXT 1. Hire program manager 2. Establish expectations for the development of an ERMS strategic plan. 3. Report progress on strategic plan development in bi-weekly meetings with supervisor. 4. Submit strategic plan to departmental management for approval. FORMTEXT 1. Program manager hired. 2. Expectations for strategic plan delineated in individual performance plan. 3. Bi-weekly report includes update on goal achievement. 4. ERMS strategic plan developed and submitted for approval. FORMTEXT 7/30/03 8/30/03 Ongoing - bi-weekly 3/04RESULTS:  FORMTEXT        FORMCHECKBOX  Exceeds Expectations  FORMCHECKBOX  Meets Expectations  FORMCHECKBOX  Does Not Meet ExpectationsIndividual Performance Strategy (Goal)Action StepsPerformance CriteriaTimetable FORMTEXT Realign deployment of staff in the Customer Service Bureau to effectively utilize two vacant positions.      FORMTEXT 1. Conduct needs assessment. 2. Develop PDQs for vacant positions. 3. Fill vacant positions. 4. Establish individual performance measures and bi-weekly meetings to monitor progress and assess the degree to which departmental/bureau needs are being met. FORMTEXT 1. Needs identified with supervisor. 2. PDQs developed and approved by supervisor. 3. Staff hired. 4. Individual performance expectations delineated and bi-weekly meetings conducted. FORMTEXT 08/03 09/03 11/03 12/03RESULTS:  FORMTEXT        FORMCHECKBOX  Exceeds Expectations  FORMCHECKBOX  Meets Expectations  FORMCHECKBOX  Does Not Meet ExpectationsIndividual Performance Strategy (Goal)Action StepsPerformance CriteriaTimetable FORMTEXT Provide appropriate and effective supervision to staff in accordance with all department standards. FORMTEXT 1. Prepare and conduct meaningful and objective performance evaluations for each employee supervised at least once annually. 2. Provide timely informal performance feedback to staff supervised. 3. Document adherence to the State's EEO/AA policies in the hiring process, including promotional opportunities. 4. Promote workforce diversity through support of the Diversity Task Force and active participation on Departmental excellence teams. 5. Conduct will exemplify Department's "Best Management Practices" and meet agency standards for supervisors and managers. FORMTEXT 1. Individual performance plans completed timely. 2. Individual bi-weekly reports will document regular feedback. 3. Hiring documents will document compliance with EEO/AA policies. 4. Bi-weekly Reports 5. Bi-weekly Reports FORMTEXT As scheduled Ongoing Ongoing Bi-weekly Bi-weeklyRESULTS:  FORMTEXT        FORMCHECKBOX  Exceeds Expectations  FORMCHECKBOX  Meets Expectations  FORMCHECKBOX  Does Not Meet Expectations State of Iowa Individual Performance Plan and Evaluation  Part 3  Achievements, Strengths, and Overall Rating Supervisor s Comments:Employee s Comments: Achievements and Strengths:  FORMTEXT      My noteworthy achievements:  FORMTEXT       Additional comments:  FORMTEXT      Additional comments:  FORMTEXT       Development Plans:  FORMTEXT      Support I need to improve my performance:  FORMTEXT       Exceeds Expectations: The employee consistently performs well beyond expectations (strategies/goals, action steps, performance criteria, and timetables) and does outstanding work. Meets Expectations: Performance consistently fulfills the job requirements and expectations (strategies/goals, action steps, performance criteria, and timetables). The employee is doing the job expected for employees in this classification. Does Not Meet Expectations: Performance does not consistently meet expectations (strategies/goals, action steps, performance criteria, and timetables).Overall Rating: FORMCHECKBOX  Exceeds Expectations FORMCHECKBOX  Meets Expectations FORMCHECKBOX  Does Not Meet ExpectationsI have received a copy of this performance evaluation and it has been discussed with me. I understand that my signature does not necessarily indicate agreement.Employee Signature:Date: FORMTEXT      Supervisor Signature:Date: FORMTEXT      Next Higher Level Management Signature:Date: FORMTEXT      Recommended Actions: Salary Increase (for non-contractual positions only)  FORMCHECKBOX  Yes  FORMCHECKBOX  No FORMCHECKBOX  Permanent Status  FORMCHECKBOX  Other (specify): FORMTEXT       PAGE 1 CFN 552 0674 8/03 Page  PAGE 1 Plan for:  REF txtName \* CHARFORMAT Cassie Customer Service ouv$%&'89CDE[\]ijtuvjUjdUjUmHnHsH ujjUmH sH  5mH sH jUjU mHnHujU jU55CJ@oudxWO<$If  !<$If}$$Ifl4r&z6$8 Tv4 la$If  !$If $ !@&a$ r0h1&'8]^im}$$Ifl4r&z6$8 Tv4 la<$If  !<$If umumuum<$If  !<$If}$$Ifl4r&z6$8(jTv4 la02NPRTpr4ln<𱭪5CJOJQJCJmHnHujCJU jCJUCJCJh 5OJQJjUmHnHujUj4UjUjLU mHnHujU5 jUj^U50Tp\OGOGOGO<$If  !<$If$$Ifl4֞ &z6$8(TTv4 la4nAH6 $<$Ifa$$$Ifl4ִT82     4 la<$If=\ ]  EF$$Ifl4 0x84)4 lal$$Ifl4 \&8f,~ 4 la<$If<=>HIJZ [ \ ]        ) * +         Ӭ͠55CJ5CJOJQJjjCJUOJQJ CJOJQJCJjCJUj~CJUjCJU 5OJQJ5CJOJQJCJmHnHujCJUCJ jCJU5CJOJQJ5    pxxx$If1$$Ifl4894 la<$IfF$$Ifl4 0x84)4 la      / 0 tsi\\\ $$x$Ifa$ $x$If$ !x$If$ !<$If1$$Ifl4894 la  !<$If1$$IflT894 la    # $ % - . / 0 2 3 = > ? 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