ࡱ> M +bjbj== ,WWyl8lTLb5.~* :d d d ?!# '$E4G4G4G4G4G4G4$6 8Nk4$?!?!$$k4&d d 5&&&$d d E4&$E4&&,V-@ .d  pM e$^- .<250b5- 9#%r9 .&State of Iowa Individual Performance Plan and Evaluation Part 1 Employee, Position, and Agency Information Name: FORMTEXT Last Name, First NameDepartment: FORMTEXT Name of DepartmentClass Title:  FORMTEXT Administrative Support positionDivision/Bureau: FORMTEXT Division/Bureau titlePosition Number: FORMTEXT YYY-YYY-YYYY-YYYYY-YYYWork Unit: FORMTEXT Name of Work UnitPeriod Covered: FORMTEXT 7/1/2003to FORMTEXT 6/30/2004Work Location: FORMTEXT Work LocationPurpose: FORMCHECKBOX Annual Review FORMCHECKBOX Probationary Review FORMCHECKBOX Other: FORMTEXT      State Vision:Growing Hope and OpportunityEnterprise Goal(s): FORMTEXT Double the number of employed workers with college experience and create 100,000 high-paid, high-skill jobs that require two years post-secondary education within four years. Agency Strategic Plan Goal(s): FORMTEXT Increase the number of job opportunities in Iowa; Keep younger Iowans from leaving the statePerformance Plan Core Function(s): FORMTEXT Workforce Development ServicesAgency Mission Statement: FORMTEXT To provide quality, customer-driven services that support prosperity, productivity, health and safety for Iowans. Job Contributes to the Mission by: FORMTEXT Provides support to unit that monitors new business starts in the state.  Work Performed/Core Responsibilitiesactivities, services provided and/or products produced by this position (or attach copy of PDQ):  FORMTEXT Maintains various databases for unit, inputs data collected from various reports into automated system, prepares various data reports according to prescribed format, monitors data collection for deviations from standards; maintains correspondence files for supervisor and unit; responds to calls from customers. The Performance Plan for this period has been discussed by the employee and the supervisor. FORMTEXT 6/30/2003 FORMTEXT 6/29/2003Employee SignatureDateSupervisor SignatureDateNext Higher Management Level Signature:Date: FORMTEXT 6/29/2003 State of Iowa Individual Performance Plan and Evaluation Part 2 Alignment with the Agency Performance Plan STRATEGIES FOR THIS RATING PERIODEXPECTATIONS AND EVALUATIONIndividual Performance Strategy (Goal)Action StepsPerformance CriteriaTimetable FORMTEXT Revamp supevisor's correspondence files so they are easier to retrieve FORMTEXT 1. Flowchart current log-in procedure 2. Identify bottlenecks 3. Develop revised log-in procedure 4. Prepare procedural manual for reference 5. Refile all correspondence using new procedure FORMTEXT 1. Flowchart completed 2. Bottlenecks identified 3. Procedure completed and approved by supervisor 4. Manual completed, available in electronic format, and approved by supervisor 5. Correspondence refiled 6. Following refiling, any correspondence can be retrieved within 3 minutes FORMTEXT 1. August 1, 2003 2. September 1, 2003 3. October 15, 2003 4. December 15, 2003 5. February 1, 2004 6. March 1, 2004RESULTS:  FORMTEXT        FORMCHECKBOX  Exceeds Expectations  FORMCHECKBOX  Meets Expectations  FORMCHECKBOX  Does Not Meet ExpectationsIndividual Performance Strategy (Goal)Action StepsPerformance CriteriaTimetable FORMTEXT Improve accuracy of daily XYZ report FORMTEXT 1. Track # of daily errors 2. Identify reasons for errors 3. Develop at least 3 ways to reduce errors 4. Compare # of daily errors to previous log FORMTEXT 1. Tracking system established 2. Errors tracked for two months 3. Reasons identified 4. At least 3 error reduction ideas listed 5. # errors reduced by 95% FORMTEXT 1. October 1, 2003 2. December 1, 2003 3. December 15, 2003 4. January 15, 2004 5. March 15, 2004RESULTS:  FORMTEXT        FORMCHECKBOX  Exceeds Expectations  FORMCHECKBOX  Meets Expectations  FORMCHECKBOX  Does Not Meet ExpectationsIndividual Performance Strategy (Goal)Action StepsPerformance CriteriaTimetable FORMTEXT Develop desk manual  FORMTEXT 1. Establish work plan 2. Complete work plan FORMTEXT 1. Work plan established 2. Work plan completed FORMTEXT 1. October 1, 2003 2. April 1, 2004RESULTS:  FORMTEXT        FORMCHECKBOX  Exceeds Expectations  FORMCHECKBOX  Meets Expectations  FORMCHECKBOX  Does Not Meet ExpectationsIndividual Performance Strategy (Goal)Action StepsPerformance CriteriaTimetable FORMTEXT Performs job duties and responsibilities according to position standards. FORMTEXT 1. Reviews and processes ABC applications 2. Maintains supervisor's calendar 3. Maintains supervisor's correspondence files 4. Prepares written correspondence 5. Answers phone 6. Prepares various reports (see Reports LIst for specifics)  FORMTEXT 1a. ABC applications are processed within 1 day of receipt 1b. ABC applications are processed with an accuracy rate of at least 95% 2. Supervisor's calendar is updated daily by close of business 3. All filing is completed by the close of business each Friday 4a. All written correspondence prepared for supervisor contains 0 errors 4b. Written correspondence is prepared within one day of receipt 5. Phone is answered within two rings - no more than two substantiated complaints per year related to responding to caller in a professional manner 6. Reports are completed according to specifications in the Reports List FORMTEXT 1-6 OngoingRESULTS:  FORMTEXT        FORMCHECKBOX  Exceeds Expectations  FORMCHECKBOX  Meets Expectations  FORMCHECKBOX  Does Not Meet Expectations State of Iowa Individual Performance Plan and Evaluation  Part 3  Achievements, Strengths, and Overall Rating Supervisor s Comments:Employee s Comments: Achievements and Strengths:  FORMTEXT      My noteworthy achievements:  FORMTEXT       Additional comments:  FORMTEXT      Additional comments:  FORMTEXT       Development Plans:  FORMTEXT      Support I need to improve my performance:  FORMTEXT       Exceeds Expectations: The employee consistently performs well beyond expectations (strategies/goals, action steps, performance criteria, and timetables) and does outstanding work. Meets Expectations: Performance consistently fulfills the job requirements and expectations (strategies/goals, action steps, performance criteria, and timetables). The employee is doing the job expected for employees in this classification. Does Not Meet Expectations: Performance does not consistently meet expectations (strategies/goals, action steps, performance criteria, and timetables).Overall Rating: FORMCHECKBOX  Exceeds Expectations FORMCHECKBOX  Meets Expectations FORMCHECKBOX  Does Not Meet ExpectationsI have received a copy of this performance evaluation and it has been discussed with me. I understand that my signature does not necessarily indicate agreement.Employee Signature:Date: FORMTEXT      Supervisor Signature:Date: FORMTEXT      Next Higher Level Management Signature:Date: FORMTEXT      Recommended Actions: Salary Increase (for non-contractual positions only)  FORMCHECKBOX  Yes  FORMCHECKBOX  No FORMCHECKBOX  Permanent Status  FORMCHECKBOX  Other (specify): FORMTEXT       PAGE 1 CFN 552 0674 8/03 Page  PAGE 1 Plan for:  REF txtName \* CHARFORMAT Last Name, First Name ouv!"#89:LMWXYopq}~j^UjUjdUjUjjUjUjU mHnHujU jU55CJDoudWO<$If  !<$If}$$Ifl4r&z6$8 Tv4 la$If  !$If $ !@&a$ *+:;Lqr}m}$$Ifl4r&z6$8 Tv4 la<$If  !<$If umumuum<$If  !<$If}$$Ifl4r&z6$8(jTv4 la,.JLNPln0hj깵5CJOJQJ5CJOJQJCJmHnHujCJU jCJUCJCJh 5OJQJjUmHnHujUj4UjUjLU5 mHnHujU jU2,Pl\OGOGOGO<$If  !<$If$$Ifl4֞ &z6$8(TTv4 la0jA6 $<$Ifa$$$Ifl4ִT82     4 la<$If  6 c d ,EDEtF$$Ifl4 0x84)4 la<$Ifl$$Ifl4 \&8f,~ 4 la    5 6 7 A B C a b c d ~   $ % / 0 1 z { | } ~        M N O P Q R ۬ՠOJQJ55CJ5CJOJQJjjCJUOJQJ CJOJQJCJjCJUj~CJUjCJU5CJOJQJ 5OJQJ5CJOJQJCJCJmHnHu jCJUjCJU3d ~  $ | } ~   O Dxxx$If1$$Ifl4894 laF$$Ifl4 0x84)4 la<$If O P Q R tsi\\\ $$x$Ifa$ $x$If$ !x$If$ !<$If1$$Ifl4894 la  !<$If1$$IflT894 la  B C I J T U V _ ` a c d 3:FGfghrstƮƧCJmHnHujr CJUCJ jCJU CJOJQJ 5OJQJ5CJ 5@CJj UOJQJ 5OJQJjf OJQJUOJQJjOJQJU5OJQJjU jU4 $x$If$$ !x$Ifa$$ !x$If 6''$$ !$Ifa$$$Ifl4 h 0178 $$$$4 la    B C I a b {$nfnfnx$If  !x$Ifj$$Ifl4\ 08v(4 la$$ !$Ifa$ $$$Ifa$b c ug6t1$$Ifl4894 la $ !$Ifa$ $ !@&a$}$$Ifl4r%(08Z$(4 la 3:G\fP $$Ifa$$If1$$Ifl4894 la  % x$Iffg+,WXx@ lYYYYYYY z 6Hx$If^H & Fx$If$$Ifl41\,#/8_   (4 la 4567@AKL  ,.0\^z|~|lj 5CJOJQJUj4 5CJOJQJUj 5CJOJQJUj5CJOJQJUjCJUmHnHujJ CJU5CJOJQJ CJOJQJj CJUj^ CJUCJCJmHnHu jCJUj CJU*Jd$6 z 6Hx$If^H z 6x$If67y\jY(1$$Ifl4894 la$  <$If$  x$If$$Ifl\,#/8_   (4 laFTln   UVWXbcd  μμμμ·jCJUmHnHujCJUj~CJUjCJUjCJUCJmHnHujCJU jCJU CJOJQJ 5OJQJOJQJ5CJOJQJCJ5CJ5CJOJQJ0FTnP $$Ifa$$If1$$Ifl4894 la z 6<<$If 23R~xlYYYYYJ z 6x$If z 6Hx$If^H & Fx$If$$Ifl41\,#/8_   (4 la;Wwx z 6Hx$If^H z 6x$If y\jY(1$$Ifl4894 la$  <$If$  x$If$$Ifl\,#/8_   (4 la,.0\^z|~FTln  fhjl븶vljCJUj<CJUCJmHnHujCJU jCJU CJOJQJ 5OJQJOJQJ5CJOJQJCJ5CJjR5CJOJQJUj5CJOJQJUjj5CJOJQJU5CJOJQJj5CJOJQJU*FTnP $$Ifa$$If1$$Ifl4894 la z 6<<$If<j&Jx<lYYJJYY z 6x$If z 6Hx$If^H & Fx$If$$Ifl41\,#/8_   (4 laFHJL^`tvx ;<=>?_԰Ԡ԰Ԑ԰Ԁ~{snOJQJ5CJOJQJCJ5j5CJOJQJUj5CJOJQJUj5CJOJQJUj5CJOJQJUjCJUmHnHujCJU5CJOJQJ CJOJQJj(CJUCJCJmHnHu jCJU(JL<=y\jY(1$$Ifl4894 la$  <$If$  x$If$$Ifl\,#/8_   (4 la=>?_fsP $$Ifa$$If1$$Ifl4894 la z 6<<$If_frs *,.0LNP櫇wj5CJOJQJUj5CJOJQJUjCJUmHnHujHCJU5CJOJQJjCJUj\CJUjCJUCJmHnHujpCJUCJ jCJU CJOJQJOJQJ 5OJQJ."EtxlYYYYYY z 6Hx$If^H & Fx$If$$Ifl41\,#/8_   (4 la/x@*W\$$Ifl\,#/8_   (4 la z 6Hx$If^H z 6x$If . " & !6!`! $$$Ifa$$x@&a$x@&1$$Ifl4894 la$  <$If$  x$IfP|~ " ( !`!f!!!!!!!!!!""""""$"&"*"T"V"j"l"n"x"z"|""""""ºǤǵǍǃǵyj|CJUjCJUjCJUjCJUmHnHujCJU jCJUOJQJ5CJOJQJCJ5CJj5CJOJQJUj25CJOJQJUj5CJOJQJU5CJOJQJ/`!b!!!!&"<$If$Ifi$$Ifl0 804 la&"("T"|"""P<$If$Ifk$$Ifl0 804 la"""""""##### #t#v########$w%&&!&"&#&$&2&3&4&5&J&K&Y&Z&[&\&o&p&~&&&º䩢~pjCJOJQJUjRCJOJQJU5CJOJQJjCJOJQJU CJOJQJjCJOJQJU 5OJQJ5CJOJQJ CJOJQJ CJOJQJjhCJUjCJUOJQJCJ jCJUjCJUmHnHu,""" #t##<$If$Ifk$$Ifl0 804 la##$w%&&& }wF= $$$If1$$Ifl4894 la$If$Ifb<$If^b`k$$Ifl0 804 la&&#&J&o&&( $$<$If $$$$Ifa$X$$Ifl48904 la&&&&&>'?'['\'f'g'( ( (>(@(N(P(d(f(h(r(t((((((())))))))))))*** *J*tjCJOJQJUj6CJOJQJUjCJOJQJUjCJOJQJUjFOJQJUjOJQJUjOJQJUmHnHuj:OJQJUjOJQJUOJQJ CJOJQJ5CJOJQJ CJOJQJ-&&>'n_$$<$If^$$Ifl4\~ 8   04 la>'?'S'T'U'['(( $$$If$$h$If^hX$$Ifl48904 la((>(@(H:*$$ !$If$$$$Ifa$$$Ifl4ֈ %")78D b*04 la@(B(N(v(x(z(=$$Ifl4ֈ %")78D b*04 la $$$Ifz((((()) $$$If$$$$Ifa$))))H9. $$x$If$$hx$If^h$$Ifl4ֈ$%")78Z*04 la))***|zz $$x$If$$ x$If^ k$$Ifl4078+804 laJ*L*h*j*l********************++ +"+$+&+>+@+x+z++++++ѶگگrgggjCJOJQJU0JCJOJQJmHnHu0JCJOJQJj0JCJOJQJU CJOJQJ0JmHnHu0J j0JU CJOJQJjOJQJUmHnHuj OJQJUjOJQJUOJQJj" CJOJQJU CJOJQJjCJOJQJU&****y!X$$Ifl48904 la$$If~$$Ifl4Fl78S0    4 la*********++++++++  !@8h]hh]h&`#$*0&P0P= /!"#`$`%D txtNameUpdateNameFieldjD,jD#tD,Text8DText5 UppercasevD,Text10DText2M/d/yyyyzDM/d/yyyytD,Text6tDCheck1tDeCheck2tDeCheck3tDText1vDText45vDText46vDText47vDText49vDText52vDText28DText14M/d/yyyyDText13M/d/yyyyDText15M/d/yyyyvDText36vDText31vDText32vDText33vDText17tDeCheck4tDeCheck5tDeCheck6vDText36vDText31vDText32vDText33vDText17tDeCheck4tDeCheck5tDeCheck6vDText36vDText31vDText32vDText33vDText17tDeCheck4tDeCheck5tDeCheck6vDText36vDText31vDText32vDText33vDText17tDeCheck4tDeCheck5tDeCheck6vDText19vDText23vDText22vDText26vDText22vDText26tDeCheck7tDeCheck8tDeCheck9DText29M/d/yyyyDText29M/d/yyyyzDM/d/yyyyvDeCheck10vDeCheck11vDeCheck12vDeCheck13vDText53 i<@< NormalCJOJQJ_HmH sH tH @@ Heading 1$<@& 5CJKHHH Heading 2$<@&  5CJOJQJFF Heading 3$$<@&a$5CJOJQJ8@8 Heading 4$@& % 56@6 Heading 5$$@&a$5<A@< Default Paragraph FontLCL Body Text Indent>^`>OJQJ<>< Title$<@&a$ 5CJ KH4@4 Header  !OJQJ, @", Footer  !&)@1& Page Number2BB2 Body Text CJOJQJ8YR8 Document Map-D OJQJTR@bT Body Text Indent 2N^`N CJOJQJpou:;Lqr}  (6H\nu6cd~$|}~OPQRBCIabc  3 : G \ f g  + , W X J d   $ 6 7 T   # $ W  &G]4'Kbijkl=>@,@AWk=>?@Pwkliq0000000000000000000000000000000000000000000000000000000000000000000000000000000000000c0c0c0c0c0c0c0c0c0c 0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c 0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c 0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c0c 0c00000000000000000000000000000000000000000000000000000000000000000000000@@0@@0 tvx{ _P"&J*+!%(/27:=ADHPd O b f6J=`!&""#&&>'(@(z())**+ "#$&')*+,-.01345689;<>?@BCEFGIJKLMNOQR+u"8LXo} &6F\lu6Ba~$0zMIU_g s 4 @ L R T d { $ 0 U W c  ,24D[k%'3`bn'<L$  ,8>WciP`wdt}pF4F4F4F4FtF4FFF4G$G$G$FFFFFFFtFFFFFFFFG$G$G$FFFFFG$G$G$FFFFFG$G$G$FFFFFG$G$G$FtFFtFFtFG$G$G$FFFG$G$G$G$F4 (/1>[q{!t!t8@0(  B S  ?!txtNameText8Text5Text10Text2Text6Check2Check1Check3Text1Text45Text46Text47Text49Text52Text28Text14Text13Text15 InsertGoalText19Text23Text22Text26Check7Check8Check9Text29Check10Check11Check12Check13Text53vM~]v7%J?-X@xe~q  9p 'Gmb{N`??jauqnqVad14nq33333r (6H\nuCd  J c   7 G\rAWklnq bkroon|N:\Customer Service\All Customer Service Shared\Performance Mgnt\2002 revision\training\Admin support example rev aug 03.docbkroony\\iowadsmfp02\idopusers$\bkroon\Application Data\Microsoft\Word\AutoRecovery save of Admin support example rev aug 03.asdbkroony\\iowadsmfp02\idopusers$\bkroon\Application Data\Microsoft\Word\AutoRecovery save of Admin support example rev aug 03.asdbkroony\\iowadsmfp02\idopusers$\bkroon\Application Data\Microsoft\Word\AutoRecovery save of Admin support example rev aug 03.asdbkroony\\iowadsmfp02\idopusers$\bkroon\Application Data\Microsoft\Word\AutoRecovery save of Admin support example rev aug 03.asdbkroony\\iowadsmfp02\idopusers$\bkroon\Application Data\Microsoft\Word\AutoRecovery save of Admin support example rev aug 03.asdIO [f F#p hh^h`.hh^h`.hh^h`.IO[fF#pou:;Lqr}  (6H\nu6cd~$|}~OPQRBCIabc  : G \ f g 6 7   # $ W 'bijkl=>@@Ak=>?@Pwkljq@ pM M -------pP@PP@PP(@PPP4@PP P"PH@P(P*UnknownGz Times New Roman5Symbol3& z ArialA& Arial Narrow5& z!Tahoma"hx&ړx&axF[0 2Y20dSX2^C:\Documents and Settings\bkroon\Local Settings\Temporary Internet Files\OLK4C\NewPlan8-03.dot(Performance Plan and Evaluation OverviewbkroonbkroonOh+'0 ,8 T ` l x)Performance Plan and Evaluation Overvieworderfbkroonakrokro NewPlan8-03bkroon83roMicrosoft Word 9.0d@i @f`@2}e@?@ABCDEFGHIJKLMNOPQRSUVWXYZ[\]^_`abcdfghijklmnopqrstuvwxyz{|}~Root Entry FgeData T!1Tablee9WordDocument,SummaryInformation(DocumentSummaryInformation8CompObjjObjectPoolgege  FMicrosoft Word Document MSWordDocWord.Document.89q