ࡱ> 241 bjbj .22uuuuu (******$CNuNuuc"uu((,ҁy0"u NN2 ;: NOTIFICATION OF QUALITY OF CARE OR SAFETY ISSUES Eastern State Hospital is committed to providing quality care to those we serve in a safe environment. Individuals receiving care, families, staff, and the general public are encouraged to notify the administration of this hospital of any concerns related to care and safety by calling the following numbers: Directors Office: 757-253-5241 Patient Safety Officer: 757-253-4225 Individuals we serve and staff also have the right to notify the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) regarding any quality of care or safety issues by: E-mail HYPERLINK "mailto:complaint@jointcommission.org"mailto:complaint@jointcommission.org Fax:- Office of Quality Monitoring (630) 792-5636 Mail: Office of Quality Monitoring Joint Commission on Accreditation of Healthcare Organizations One Renaissance Boulevard Oakbrook Terrace, Il. 60181 (800) 994-6610 for questions on how to file a complaint There will be no retribution against anyone who reports an actual or potential safety risk. We encourage you to first notify Hospital Administration by calling the above numbers. Immediate reporting will allow us to investigate your concerns quickly and take corrective action as needed. Reporting does not however, preclude you from notifying the JCAHO. Reporting quality of care or safety issues to the JCAHO is non-retaliatory. Providing your name and number is helpful should there be a need for additional information. If you desire not to identify yourself, please provide us with enough information regarding your concerns so we can complete a thorough investigation. Thank you for your cooperation. _______________________ John M. Favret Hospital Director 1m v w  & h5>*\h0JmH sH jhUjhUhmH sH h h5\12j k l m 1 z / 0 $a$,1h/ =!"#$% DyK yK Jmailto:complaint@jointcommission.org^ 666666666vvvvvvvvv666666>6666666666666666666666666666666666666666666666666hH6666666666666666666666666666666666666666666666666666666666666666662 0@P`p2( 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p8XV~_HmH nH sH tH @`@ NormalCJ_HaJmH sH tH DA`D Default Paragraph FontViV 0 Table Normal :V 44 la (k ( 0No List 6U@6  Hyperlink >*B*ph0>@0 Title$a$>*FVF FollowedHyperlink >*B* phPK![Content_Types].xmlj0Eжr(΢Iw},-j4 wP-t#bΙ{UTU^hd}㨫)*1P' ^W0)T9<l#$yi};~@(Hu* Dנz/0ǰ $ X3aZ,D0j~3߶b~i>3\`?/[G\!-Rk.sԻ..a濭?PK!֧6 _rels/.relsj0 }Q%v/C/}(h"O = C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_6LR7`0̞O,En7Lib/SeеPK!kytheme/theme/themeManager.xml M @}w7c(EbˮCAǠҟ7՛K Y, e.|,H,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+& 8PK!Ptheme/theme/theme1.xmlYOo6w toc'vuر-MniP@I}úama[إ4:lЯGRX^6؊>$ !)O^rC$y@/yH*񄴽)޵߻UDb`}"qۋJחX^)I`nEp)liV[]1M<OP6r=zgbIguSebORD۫qu gZo~ٺlAplxpT0+[}`jzAV2Fi@qv֬5\|ʜ̭NleXdsjcs7f W+Ն7`g ȘJj|h(KD- dXiJ؇(x$( :;˹! I_TS 1?E??ZBΪmU/?~xY'y5g&΋/ɋ>GMGeD3Vq%'#q$8K)fw9:ĵ x}rxwr:\TZaG*y8IjbRc|XŻǿI u3KGnD1NIBs RuK>V.EL+M2#'fi ~V vl{u8zH *:(W☕ ~JTe\O*tHGHY}KNP*ݾ˦TѼ9/#A7qZ$*c?qUnwN%Oi4 =3ڗP 1Pm \\9Mؓ2aD];Yt\[x]}Wr|]g- eW )6-rCSj id DЇAΜIqbJ#x꺃 6k#ASh&ʌt(Q%p%m&]caSl=X\P1Mh9MVdDAaVB[݈fJíP|8 քAV^f Hn- "d>znNJ ة>b&2vKyϼD:,AGm\nziÙ.uχYC6OMf3or$5NHT[XF64T,ќM0E)`#5XY`פ;%1U٥m;R>QD DcpU'&LE/pm%]8firS4d 7y\`JnίI R3U~7+׸#m qBiDi*L69mY&iHE=(K&N!V.KeLDĕ{D vEꦚdeNƟe(MN9ߜR6&3(a/DUz<{ˊYȳV)9Z[4^n5!J?Q3eBoCM m<.vpIYfZY_p[=al-Y}Nc͙ŋ4vfavl'SA8|*u{-ߟ0%M07%<ҍPK! ѐ'theme/theme/_rels/themeManager.xml.relsM 0wooӺ&݈Э5 6?$Q ,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{P8g/]QAsم(#L[PK-![Content_Types].xmlPK-!֧6 +_rels/.relsPK-!kytheme/theme/themeManager.xmlPK-!Ptheme/theme/theme1.xmlPK-! ѐ' theme/theme/_rels/themeManager.xml.relsPK]   vX8@0(  B S  ?mmkvu/@i9`@UnknownG* Times New Roman5Symbol3. * ArialACambria Math"1h<<  !0d2HX $Pu/2!xx8NOTIFICATION OF QUALITY OF CARE OR PATIENT SAFETY ISSUESesh Oh+'0   ,8 X d p|<NOTIFICATION OF QUALITY OF CARE OR PATIENT SAFETY ISSUESesh Normal.dotm 2Microsoft Office Word@@½@½՜.+,D՜.+,x4 hp  Eastern State Hospital  9NOTIFICATION OF QUALITY OF CARE OR PATIENT SAFETY ISSUES Title 8@ _PID_HLINKSA<%mailto:complaint@jointcommission.org  "#$%&'(*+,-./03Root Entry F1ҁ5Data  1TableWordDocument.SummaryInformation(!DocumentSummaryInformation8)CompObjy  F'Microsoft Office Word 97-2003 Document MSWordDocWord.Document.89q