ࡱ> AsudefghijklmnopqrGI|ejlyOMK5@ U bjbj22 rXX? D^D^D^X^8 X^(HLXZZZZZZ$R8~AD^~:&D~:~:~T~:Қ-(D^X~:X&XLRD^|c ^P|\rP0 ]pp |cX^X^D^|c . TB"<~~X^X^ hQ<jX^X^h FORCES THAT SHAPE THE COMPETITION ON THE ROMANIAN MOBILE TELECOMMUNICATION MARKET Gheorghe MEGHISAN, Claudiu BOCEAN, Georgeta-Madalina MEGHISAN University of Craiova, Romania Abstract: Competition for profits goes beyond established industry rivals to include, according to Porter, four other competitive forces as well: customers, suppliers, potential entrants, and substitute products. The extended rivalry that results from all five forces defines an industry's structure and shapes the nature of competitive interaction within an industry. Understanding the competitive forces, and their underlying causes, reveals the roots of an industry's current profitability while providing a framework for anticipating and influencing competition (and profitability) over time. The pattern of the rival forces differs by industry. In Romania, on the mobile telecommunication market, the severe rivalry between dominant competitors and the bargaining power of these actors are strong, while the threat of entry, the threat of substitutes, and the power of suppliers are more benign. Industry structure entails of a set of economic and technical characteristics that determine the strength of each competitive force. In this paper we will examine these drivers, taking the perspective of company already present in the industry of mobile telecommunication (Zapp). Keywords: competitive forces, mobile telecommunication providers, strategy INTRODUCTION The form and nature of competition is changing within the information economy. Correspondingly, as business respond to the challenges posed by the increased competition associated with the information economy, it is apparent that new sources of competitiveness are emerging (Turner, 2000). The development of this new business model is resultant from changes in the industry structure within which the enterprise is operating, and is needed to protect competitive advantage. Strategy is the creation of a unique and valuable position, involving a different set of activities (Porter, 1985). Figure 1. Competitive forces  INCLUDEPICTURE "http://www.brs-inc.com/images/forces.gif" \* MERGEFORMATINET  The success of competitive strategy is a function of the attractiveness of the industries in which the firm competes and of the firms relative position in those industries (Porter 1980). According to Porter (1980), industry structure is determined by five competitive forces (Figure 1): the power of buyers; the power of suppliers; the threat of new entrants; the threat of substitutes and rivalry among suppliers. Understanding the competitive forces, and their underlying causes, reveals the roots of an industry's current profitability while providing a framework for anticipating and influencing competition (and profitability) over time. A healthy industry structure should be as much a competitive concern to strategists as their company's own position. Understanding industry structure is also important to effective strategic positioning. Threat of New Entrants New entrants to an industry typically bring to it new capacity, a desire to gain market share, and substantial resources. An entry barrier is an obstruction that makes it difficult for a company to enter an industry. The possible barriers to entry in a market are: Organizational (Internal) Economies of Scale. These economies deter entry by forcing the aspirant either to come in on a large scale or to accept a cost disadvantage. Scale economies in production, research, marketing and service are probably the key barriers to entry in the various industries. Government policy. Although the principal role of the government in a market is to preserve competition through anti-trust actions, government also restricts competition through the granting of monopolies and through regulation. Industries such as utilities are considered natural monopolies because it has been more efficient to have one electric company provide power to a locality than to permit many electric companies to compete in a local market. Capital requirements. The need to invest large financial resources in order to compete creates a barrier to entry, particularly if the capital is required for unrecoverable expenditures in up-front advertising or R&D. Patents and proprietary knowledge. Ideas and knowledge that provide competitive advantages are treated as private property when patented, preventing others from using the knowledge and thus creating a barrier to entry. Unequal access to distribution channels. The new entrant on the market must, of course, secure distribution of his product or service. Asset specificity inhibits entry into an industry. Asset specificity is the extent to which the firm's assets can be utilized to produce a different product. When an industry requires highly specialized technology or plants and equipment, potential entrants are reluctant to commit to acquiring specialized assets that cannot be sold or converted into other uses if the venture fails. Customer switching costs. Switching costs are fixed costs that buyers face when they change suppliers. The larger the switching costs, the harder it will be for an entrant to gain customer. Rivalry among existing firms We can define the following rivalry determinants among existing firms in an industry: A larger number of firms increase rivalry because more firms must compete for the same customers and resources. Slow market growth causes firms to fight for market share. High fixed costs result in an economy of scale effect that increases rivalry. High storage costs or highly perishable products cause a producer to sell goods as soon as possible. Low switching costs increases rivalry. When a customer can freely switch from one product to another there is a greater struggle to capture customers. Low levels of product differentiation is associated with higher levels of rivalry. Brand identification, on the other hand, tends to constrain rivalry. Strategic stakes are high when a firm is losing market position or has potential for great gains. High exit barriers place a high cost on abandoning the product. A diversity of rivals with different cultures, histories, and philosophies make an industry unstable. Industry Shakeout.A growing market and the potential for high profits induces new firms to enter a market and incumbent firms to increase production. Threat of Substitute Products or Services Substitute products are those products that appear to be different but can satisfy the same need as another product. The competition engendered by a threat of substitute comes from products outside the industry. When the threat of substitutes is high, industry profitability suffers. Substitute products or services limit a potential industrys profit by placing a ceiling on prices. For Byars (1991), substitute products that deserve the most attention from an organization are those that: have trends improving their price performance trade-off with the industrys products; are produced by industries earning high profits. Bargaining Power of Buyers Buyers affect an industry through their ability to force down prices, bargain for higher quality or more services, and play competitors against each other (Wheelen and Hunger, 2000 and 2006). A buyer or a group of buyers is powerful if some of the following factors hold true: a buyer purchases a large proportion of the sellers product or service; a buyer has the potential to integrate backward by producing the product itself; alternative suppliers are plentiful, because the product is standard or undifferentiated; changing suppliers costs very little; the purchased product represents a high percentage of a buyers costs, thus providing an incentive to shop around for a lower price; a buyer earns low profit and is thus very sensitive to costs and service differences; the purchased product is unimportant to the final quality or price of a buyers products or services and thus can be easily substituted without affecting the final product adversely. Bargaining Power of Suppliers Suppliers can affect and industry through their ability to raise prices or reduce the quality of purchased goods and services. For Porter (1985), the determinants of supplier powers are the following: differentiation of inputs; switching costs of suppliers and firms in the industry; presence of substitute inputs; supplier concentration; importance of volume to supplier; cost relative to total purchases in the industry; impact of inputs on cost or differentiation. Byars (1991) does a short explanation of these determinants according that we saw above and considers that the suppliers are powerful when: their industry is dominated by a few companies and is more concentrated than industry it sells to; their product is unique, differentiated or has built up switching costs; they pose a credible threat of integrating forward; industry is not an important customer of the supplier group. Wheelen and Hunger (2000 and 2006) refers those that Byars (1991) said and increase that the suppliers are powerful when substitutes firms are not readily available in the industry. On the other hand, suppliers are weak if: Many competitive suppliers - product is standardized; Purchase commodity products; Credible backward integration threat by purchasers; Concentrated purchasers; Customers weak. Understanding the forces that shape industry competition is the starting point for developing strategy. Every company should already know what the average probability of its industry is and how that has been changing over time. The five forces reveal why industry profitability is what it is. Only then can a company incorporate industry conditions into strategy. 2. ZAPP MOBILE TELECOMMUNICATION COMPANYS STRATEGY Qualcomm, pioneer and global leader of the wireless digital technology CDMA, and Omnia, capital investment specialized in financing the companies from the telecommunication, internet and technology area, confers to Zapp mobile telecommunication company the necessary stability and force for the development as last generation mobile communication operator. Over 350 million dollars were initially invested for the development of the CDMA50 technology that covers 90% of the Romanias population, new products and the creation of quality understructure of services needed for the acquisition of international standards operations. One of the strong points that the group relies on, including Zapp Holdings that owns two networks with the same name in Romania and Portugal, is the strategic partnership with the Chinese producer of ZTE equipments, that besides the supply with technology, it can open many doors. The Zapp mobile telecommunication provider imposed on the Romanian market as a niche player that offered mobile internet services at a higher speed. Preserving the same niche, Zapp made 500 000 clients in nine years, but now the competition offers comparable data services. Thus, Zapp descended on the fourth place regarding the number of clients, eventhough, it is on the third position regarding the incomes and profit. The companys strategy foresees that the voice services will remain on the old structure, CDMA-2000 in 450 MHz band, while the new 3G network will be used only for data services. Thus, Zapp confrunts itself with a lack of extended range of mobile telephones adapted to the pre-paid services users, who serach cheap mark telephones. However, the costs of the operation of two networks in parallel one for voice and one for data, are very high. Interesting it is the fact that Zapp forsees to obtain profit, even if there are high costs with the new network implementation at a comparable level to the concurrence, there is the necessity to reactivate the dealers from the teritory and extend the points of presence per person, rising the marketing and advertising expences asociated to the new 3G services launching. The estimated costs of a this type of network, for the licenced covering, are 150 million euro and for the services promotion, the company will need a budget of 10 million euro. The Zapp Company promises that the broadband technology will be available not only in the main towns of Romania, but also in small towns. Apart from the network investments, Zapp proposes a more aggressive market positioning, such as the launching of new data services with higher transfer speed and pre-paid services. The Zapp competitor offers subscriptions at 10 dollars for an included traffic of 100 MB at 39 dollars for the Zapp Online Express Unlimited subscription offering unlimited mobile internet access. For the ones that prefer the tariffs per hour, they can find a more restricted offer: 5 hours included for 9 dollars or 15 hours included for 19 dollars. Zapp obtained a net profit of 15 million dollars with a turnover of 125 million dollars with 0,37% more than in 2005. Analyzing the Zapp mobile telecommunication companys offer, we can observe that the offer is poor compared to its competitors (Orange Vodafone and Cosmote), this provider having only two subscription types. The lack of variety explaines the number of only 500 000 subscribers compared to 9 310 000 subscribers in Orange network. Thus, facing the serious competition, the Zapp Company focused on data service providing, underlining the speed and quality of its services. REFERENCES Birzoi, V. (2007). The new Zapps shareholder wants a rapid development of the 3G network. Capital Magazine, 44/01.11.2007 Byars LL.1991. Strategic Management: Formulation and Implementation, Concepts and Cases. Third Edition. HarperCollins Publisher, Inc: New York. Certo SC, Peter JP. 1991. Strategic Management: Concepts and Applications. Second Edition. Mcgraw-Hill International Editions, Management Series: Singapore. Mihail, S., & Birzoi, V. (2007). Telecommunication operations warm up for WiMAX. Capital Magazine, 26/28.05.2007 Mihail, S. (2007). Mobile Internet offers more than the cable. Capital Magazine, 46/15.11.2007 Mihail, S. (2007). Mobile telephony overdose. Capital Magazine, 48/29.11.2007 Porter Michael, Competitive strategy, techniques for analyzing industries and competitors. The free press, New-York, 1980. Porter Michael, Competitive strategy, creating and sustaining superior performance . The free press, New-York, 1985. Porter M. 1990. The Competitive Advantage of Nations. First Published. Macmillan Press: New York. Thompson JL.1993. Strategic Management Awareness and Change. Second edition. Chapman & Hall: London. Turner C., The information e-conomy business strategies for competing in the global age, Kogan Page Limited, London, 2000. Wheelen TL, Hunger JD. 2000. Strategic Management and Business Policy Entering 21st Century Global Society. Seventh Edition. Prentice-Hall: New Jersey Wheelen TL, Hunger JD. 2006. Strategic Management and Business Policy. Tenth Edition. Prentice-Hall: New Jersey. PRICE COMPLEXITY OF A MOBILE TELECOMMUNICATION SERVICE Georgeta-Madalina MEGHISAN University of Craiova, Romania Abstract: The consumers can not always predict the price of a service. Moreover, they are not sure of what they will receive. There is an implying rule among the clients, which states that a service with a higher cost has to be of a better quality and more efficient than a low-cost service. Even though the price can serve as a quality certificate, there is sometimes difficult to be sure of the fact that the added value is real. However, the price establishment is based on three fundamental elements: the costs that have to be covered, the prices of the competitors and the utility perceived by the consumer. The services price barriers are often complex. Taking the case of two mobile telecommunication services providers that operate on the Romanian market (Orange and Vodafone), we will see that the listed prices have the tendency to be complex, sometimes can not be understood and the comparisons between the mobile telecommunication providers is very difficult to be made. Keywords: mobile telecommunication providers, mobile telecommunication service, price strategy INTRODUCTION Many people find it hard to describe their user profile with precision, what makes it hard to develop price comparisons as long as the telecommunication providers base their prices on a variety of factors. The mobile telecommunication services price establishment has at its base three fundamental coordinates: the costs that have to be covered (a), the prices applied by the concurrence (b) and the perceived utility by the consumer (c). (a) The expenses for a telecommunication campaign are made of: expenses linked to the acquisition, replacement and modernization of the technical understructure; marketing expenses; personnel expenses. An important part of costs represents the acquisition of the frequency gamut using licenses and telephony numbers allocated from the national organizations, these fixed costs entering in the establishment of the long term price. (b) The oligopoly situation that can be seen on the mobile telecommunication markets and price wars leads to a greatest importance of the competitions prices in a companys prices establishment. (c) The consumers perceived utility can become a dominant criterion, especially in the case when the operator can offer a superior added value throughout unique supplementary services adapted to the different market segments and create a powerful brand. MOBILE TELECOMMUNICATION SERVICES PRICES ESTABLISHMENT The elasticity of the demand to the price is diminished in the mobile telecommunication services case, because of the development and offer of unique and differentiated services from the concurrence; the creation of a powerful connection with the brand; the costs for the operators change such as: financial costs (the lost of some facilities for the older client statute, cancellation charges etc) and non financial costs (the lost of the possibility to use a telephony number known by the reference groups, the affective connection for the brand etc). From the point of view of the expressing modality, the price will usually take one of the following forms: the tariff for one minute/second of conversation for the basic service (voice); the tariff for one minute/second of use or a certain data transferred quantity for the data services; price on the package type (a fixed price that includes a certain quantity of services a certain number of minutes or written messages, a certain quantity of transferable data etc); other variants depending on the complementary service referring to.The price differentiation in the case of mobile telecommunication services is essential and can be made depending on different criteria. The payment modality for the service. The prices for the prepaid services will be higher, because the access to the networks services is free and extremely flexible, permitting higher fluctuation of the consumption from one month to another; in the case of postpaid services, the prices are lower, because the consumer pays a monthly subscription for the access to the networks services, assuring a constant income for the company; The pick moments of the services use. The price becomes an element serving to adjust the services demand fluctuation during the day or week, by establishing a minimum level of tariffs beyond the pick hours. Thus, the risk of network overusage during the pick hours diminishes, an advantage for the business clients who are more receptive to the service quality than the price. The networks used for the telephonic connection. The prices will be higher for the calls from the provider network to other networks. The company conquers a great market share. The consequence will be the providers popularity, permitting the clients to make cheaper calls within the network. The consumptions volume. The higher the consumption is, the smaller the tariff is. There can be adopted two situations: for a higher subscription, the price of the minute per call will be cheaper, whereas in the case of the prepaid services, the consumption will be evaluated and bonuses will be offered. THE COMPLEXITY OF THE MOBILE TELEPHONY SERVICES PRICES The access to mobile telephony services grew within the last years. Technological developments permitted the rise of the services capacities such as the possibility to send image messages, for instance. It is not a surprise if the demand exploded and the competition became ferocious in more and more countries. Within the effort to adapt their services to the needs of different market segments, the mobile telephony companies put into place a great number of subscriptions that stop any comparison between the providers. These subscriptions can be international, Europeans and national. Their price varies depending on the number of minutes or hours included in the package. The minutes outside the package and the call towards other operators are more expensive. Some subscriptions permit an unlimited consumption during pick hours. The family subscriptions allow the parents and children to use their mobile telecommunication package on many telephones on the condition that the total amount of communication doesnt exceed the monthly subscription. Another alternative is the prepaid subscription which gives the possibility to the consumer to buy a telephone and communication credit when necessary. The communication duration can be calculated from the first second and the written messages can be included in the package. Table 1. Example of a subscription package with shared minutes from Orange (Source: www.orange.ro) Subscription typeMonthly subscription (Euro) without added valueCall typeTariff/min without added value (Euro)Shared minutesShared national minutes14Orange + fixed networks0,1060 national minutesOther mobile networks0,1323Orange + fixed networks0,09120 national minutesOther mobile networks0,1331Orange + fixed networks0,08180 national minutesOther mobile networks0,1345Orange + fixed networks0,07300 national minutesOther mobile networks0,1270Orange + fixed networks0,07600 national minutesOther mobile networks0,12100Orange + fixed networks0,071000 national minutesOther mobile networks0,11195Orange + fixed networks0,072000 national minutesOther mobile networks0,11285Orange + fixed networks0,073000 national minutesOther mobile networks0,11375Orange + fixed networks0,074000 national minutesOther mobile networks0,11465Orange + fixed networks0,075000 national minutesOther mobile networks0,11530Orange + fixed networks0,076000 national minutesOther mobile networks0,11 Table 2 Vodafones shared minutes subscription package (Source: www.vodafone.ro) Subscription typeMonthly subscription (Euro) without added valueCall typeTariff/min without added value (Euro)Shared minutesShared national minutes7,5Vodafone + fixed networks0,1450 national minutesOther mobile networks0,1911Vodafone + fixed networks0,1375 national minutesOther mobile networks0,1813Vodafone + fixed networks0,12100 national minutesOther mobile networks0,1718Vodafone + fixed networks0,11150 national minutesOther mobile networks0,1623Vodafone + fixed networks0,11200 national minutesOther mobile networks0,1643Vodafone + fixed networks0,11400 national minutesOther mobile networks0,1667Vodafone + fixed networks0,10700 national minutesOther mobile networks0,1593Vodafone + fixed networks0,101000 national minutesOther mobile networks0,15 Analyzing the two tables of mobile telecommunication services from Orange and Vodafone for the same subscription type (1 000 national minutes), we find it difficult to compare the tariffs. However, we can make some comments: The monthly subscription for the Orange provider is 100 euro without added value, whereas one has to pay 93 euro / month without added value for the same facility. Whereas the monthly subscription is higher within the Orange offer compared with the same type of subscription at Vodafone, the tariffs for the calls exceeding the 1 000 national minutes included into the package are cheaper for the Orange provider, i.g. 0,07 euro (in Orange and fixed networks) and 0,11 euro (in other mobile networks) than for Vodafone - 0,10 euro (in Vodafone and fixed networks) and 0,15 euro (in other networks). Thus, a client that has to choose between the two subscriptions, he will choose the one that better fits his needs. If he thinks that he will not exceed the 1 000 national minutes included into the subscription package, he will choose the cheaper subscription from Vodafone. If he will exceed the 1 000 national minutes and the next level of subscription with 2 000 national minutes is too much for him, he will choose the Orange provider. There are some clients that dont pay attention to the small difference of price and choose the mobile telecommunication provider that he feels attached to. THE DIVERSE MOBILE TELECOMMUNICATION OFFER Many surveys in different countries revealed the existence of many unsatisfied clients. The site ConsumerReports.org affirms that a user from three in the U.S.A. has the intention to change his mobile telephony operator. Those who had already changed their provider explained that they searched a more adapted and profitable service. According to an analyze of Romanias ANRCTI (The Information Technology and Communication Settlement National Authority) the national mobile telephony users have no idea of their subscription payment composition, because of the complicated offers and tariffs. A mobile telecommunication operator Orange commercializes voice services for prepaid cards using seven tariff plans, each one having between four and six tariffs for national calls. For the subscriptions, the same provider offers national voice services within 26 tariff plans, and for almost every one of these plans having no more than one to four combinations of 12 extra options that can be associated to them. However, many of the extra options are commercialized at different prices, depending on the subscription value, others are linked into scale combinations, while within every one of the 26 tariff plans there are at least two different tariffs for national calls. Taking into consideration the fact that Orange Romania has the biggest market share, with a turnover of 1 234 million euro in 2007, either its clients are not disturbed by the large variety of offers, or the price is not the most important element for them. Figure 1. Romanian mobile telecommunication companies market share (2007)  According to a representative of France Telecom Group, the clients from Romania are the most informed and pay attention to costs. This type of offer was especially created for the clients flexibility. From the sales, it was revealed the fact that this approach was successful, compared to the period with a limited number of subscriptions for the Orange clients. UNILATERAL CANCELLATION OF A SERVICE AGREEMENT Because of the bad reception quality, interrupted calls, inaccessible services, the clients denounce the excessive prices and errors on the invoice. What makes the problem bigger is the difficulty to change the provider. Generally, a client signs a one or two year contract which has cancellation expenses. Consumers Protection Associations ask a more rigorous control of the mobile telephony industry in order to protect the clients from the abusing practices throughout the existence of a standard to present their offers agreed by the governments. The Service Agreement at Orange may be cancelled unilaterally at the initiative of the Customer, without intervention by a court of law and with no additional formalities other than those provided below, in the following situations: in the event that the Customer disagrees with changes made to the terms and conditions of the Service Agreement proposed by Orange Romania, in which case written notice must be sent to Orange Romania within 30 calendar days, with no obligation to pay any damages to Orange Romania; during the Minimum Service Agreement Period, by means of written notice sent to Orange Romania at least 30 calendar days prior to the date when the cancellation is due to take effect and following the payment of a sum of money comprising the Amount of the Service Plan multiplied by the number of months remaining until the expiration of the Minimum Service Agreement Period; subsequent to the Minimum Service Agreement Period, by means of written notice sent to Orange Romania at least 30 calendar days prior to the cancellation date and without obligation to pay damages to Orange Romania. Whereas the cancellation of a subscription can not be easily found on the Orange Companys Internet site, the same information is not present on the Vodafone Companys site. In conclusion, the mobile telecommunication providers have complex offers that can be hardly compared and sometimes a client finds it difficult to choose from all the operators telecommunications products. REFERENCES Joffre O., Pl L., Simon E. Cas en management stratgique. Autour du diagnostic. EMS Publisher House, Paris, 2007 Kotler, Philip, Keller, Kevin L., Dubois, Bernard and Manceau, Delphine (2006), Marketing Management.Paris: ed. Pearson Education Lovelock C., Wirtz J. and Lapert D., Marketing des services, Pearson Education, Paris, 2004 Maval, P. and J.-M., Decaudin (2005) - Pentacom, Pearson Education, Paris Revista Capital. Supradoza de telefonie mobila, nr. 48, 29 noiembrie 2007, Bucuresti, p.3 Revista Capital. Utilizatorii de telefonie prinsi in traffic, nr. 46, 15 noiembrie 2007, Bucuresti, p. 21 Ziarul Financiar. Cei mai mari jucatori din economie, iunie 2008, Bucuresti, p. 126 www.anrcti.ro MARKETING TECHNIQUES IN MANAGEMENT CONSULTANCY SECTOR Daniela Roxana MIHAI Transilvania University of Brasov, Romania Abstract: The marketing of consulting services can be summarized as follows: define your market, identify clients, discover their needs, sell the consulting services to them, deliver the service to your clients` full satisfaction and most of all, built a long term relation with him so that he will not go to your competitors. Marketing has become a vital function in most of management consulting companies, having an important role in growing brand awareness, communicating practice competency and increasing competitive differentiation. The papers main objective is to analyze the most relevant marketing techniques applied by the Romanian management consultancy (MC) companies in terms of comparing it to those marketing techniques applied by the multinational MC companies. Keywords: management consultancy, marketing, services 1. INTRODUCTION Marketing in consultancy field is as old as consulting itself. James McKinsey, one of the pioneers of management consulting spent many hours serving dinner with its clients or other people who have generated profit to his business. Since then, leaders in this profession have made a considerable effort in marketing their services. They systematically searched for opportunities to establish social relationships with potential clients, to be recommended by existing customers, to achieve rapid polls without taking any charge and actively participated in management conferences. All these methods, combined with the reputation of the company, used to be attractive to consulting firms` customers, as long as the consulting services market used to be limited and the competition not so strong. Only in 1970 advertising was admitted in the U.S. as an acceptable marketing technique for professional consulting services in a competitive environment. Seen as a fundamental part of the communication system regarding the management consulting firm and its environment, advertising represents the bounding of its activities reflected in services, prices, distribution and its actual or perspective customers. The promotional activities of management consulting companies are being undoubtedly influenced by the general characteristics of services, especially the intangibility and variability of services. 2. MOST COMMON MARKETING TECHNIQUES IN MANAGEMENT CONSULTANCY SERVICES Management consultancy is focused on meeting the specific needs of customers and the extent to which these needs or requirements have been met is the true indicator of the quality and value of the provided services. A representative definition for management consultancy is given by Greiner and Metzger (1983), according to whom management advisory means a service contracted and provided by persons specifically trained and qualified in this respect, assisting client organization in an objective and independent manner, in order to identify and analyze the problems of management, to recommend solutions and to contribute, at customer request, to the implementation of these solutions. The intangible characteristic of management consultancy services makes it unable for the customer to quantify the quality of services in advance, especially as this quality can not exist outside the consultant client relationship. It can be noticed only when the customer believes that a consultant had a vital contribution to successfully solving the problem for which he requested his advice. That is why, in business consulting, management and quality improvement are built on the basis of customers feed-back and focus on increasing customer satisfaction above all other purposes. Management consultancy services are considered to be a part of business services, reason why the target audience consists, largely, in business - to - business market players. Thus, the main categories of potential customers targeted by the marketing of management consultancy services can be found in the public sector (central and local administrations, public institutions or public interest organizations, governments, NGOs) and, most in the private sector (all categories of enterprises, large companies, investors, etc.). As regards to the marketing methods approached by management consultancy, Cohen (2001) identifies both direct and indirect methods, classified as follows: Indirect methods: e-mails addressed directly to the customers, advertising with direct response, lists of addresses from its own data base, using the lists of Yellow Pages, former employees and the Internet. Indirect methods: discussion in front of different groups, newsletters, membership in professional associations or social and active presence within them, writing articles, writing books, developing letters to editors, supporting courses and seminars, distribution of press releases, exchanging information and experiences with other consultants in complementary fields. Rogerson (2005) suggests that two effective promotional methods for consulting companies are the references (recommendations) and the organizational portfolio relationships consolidated over time. At the same time, the author considers that publications are the most effective means of promoting management consultancy companies, as a result of the functions it performs: it proofs the credibility and expertise of the consultancy firm and it provides fair value for its beneficiaries, in particular, to those effective and prospective customers of the business consultancy. Based on these considerations, the promotion of a management consulting company involves the following steps: The development of market research in order to prospect and develop databases (in this stage are being created and developed databases with potential customers and may seek feedback from them regarding articles to be published, with the promise of sending them a copy of the material when it will be published); Increasing awareness of the brand / name / company image (can be done through press releases, publishing articles of interest to the target group); Direct marketing or the communication of organizational competencies (the process involves communication of the organizational results, using direct marketing methods; the aim is to transmit to the target group the level of expertise held by the organization in its field of activities). The method can be implemented by: Performing periodic analysis reports of a certain sector/area or an economic phenomenon by specialists within the organization. Summaries of these reports can be distributed through various sources to effective and prospective customers; Marketing 'by words', which may encourage the distribution of materials inside the target organizations (such target organizations may be encouraged to request a full copy of the report in exchange for providing more information about them). 'Taking verbal commitment by organizing events (seminars, discussion groups, forums, etc.) on various topics of interest to the target groups. The 'for sale' meeting with the decision staff of the potential organizational customer. In addition to the above allegations may be mentioned as means of promoting a professional image of consultant or firm, the following: Publishing articles on business and industrial topics in business and technical newspapers; occasional papers and articles on business and industrial topics oriented towards the consultant areas of intervention; a periodical brochure addressed to existing and perspective customers, to trade associations and government departments; Cooperation with the media - media, helping it to collect, organizing and presenting information about the business environment. Management seminars, round tables, conferences, workshops, information sessions and other similar events are used extensively in the process of building image. The goal of publicity is to raise the interest of a large number of potential customers, informing them that the products or services of the company are especially attractive to them. There are two recommendations regarding the use of advertising through the press: The ads published in newspapers must ensure visibility over potential customers; The presentation must be effective, which means that: it should provide a small amount of useful and complete information, rather than large quantities of disparate information; it should focus on the benefits that the potential customer seeks rather than to promoting the company name and general information; it should show clearly where and how the consultant can be contacted; it should take into account the tastes and cultural values of potential clients. Another alternative would be to send the advertising material by mail. This work must target well-established destinations, assuming the existence of a very strong and up to date database. Participating to fairs and galleries represent a way that can contribute to promoting the image of management consulting company. The company participation may be materialized through the existence of a stand or the presence of a team during the event, equipped with relevant promotional material. The conferences are often part of the event and the intervention of a consultant may provide the opportunity to present the organization that he represents there. Professional and social activities also create promotional opportunities and helps build the companys image. Members of local, national or international management associations can all contribute to the promotion of its image and to the development of new contacts. Social and community services provide a significant social dimension to the activity of a business consultant. This can be expressed through official recognition or awards and it helps to establish contacts with managers and business people that are also engaged in such activities. 3. STUDY CASE: ROMANIAN MANAGEMENT CONSULTANCY COMPANIES WEB PRESENTATIONS World Wide Web is today an essential mean of communication for any company, given the magnitude of this environment in recent years. Aware of this aspect, the multinational management consulting companies have made considerable efforts to develop and exploit this promotional environment, building large websites with hundred of pages addressed to their potential customers. Nevertheless, for Romanian management consultancy firms, the presence on the Web is still a resource insufficiently capitalized especially in their attempt to distinguish itself form the competing firms. Most of Romanian management consulting companies felt the need for a web site, but a large proportion of these sites have a lean design, with a reduced utility for the target groups, so that there is a risk of creating more harm than good for the companys image. In order to highlight a number of characteristics in terms of strategies applied by Romanian management consulting firms in developing their web pages I have undertaken a study among 46 consulting companies members of AMCOR (The Association of Romanian Management Consulting Organizations), recognized and certified by this organization in the attesting session that took place on May 2008. The study consisted of analyzing arguments used by management consultancy companies on their web pages in order to build the viability and desirability of their services and to generate interest among their target groups. Issues examined in this study consisted in: The main target groups defined by management consultancy firms in their electronic presentations; Areas of expertise set out through web pages; The extent to which advisory services are built taking into account the specific industries of their target groups or they simply offer "recipes for success"; Techniques used to build and define the need for consultancy among target groups; The means used to provide added value through their web pages; How the consulting companies or their consultants place themselves in the client - supplier relationship; The arguments used in generating competitive advantage- positioning on the market; A series of observations drawn from the analysis carried out will be presented in the following. In regard to the extent that consulting services are designed according to the specific industries of their target groups we could find that services are not classified according to specific industries or they do not communicate the sectors of activity in which the organization holds its competences. This may mean that the companies provide 'standard' consultancy services, regardless of the field of activity or industry of their potential beneficiaries and this situation could be noticed in more than half of the analyzed web pages. This situation is sometimes justified in that the companies nominate the categories of potential beneficiaries of their consultancy services (e.g. Public / private sector) or they declare the fields in which the consultants have competencies to provide consultancy and training, for example: manufacturing, energy production, construction, hotels and restaurants, agriculture. It should be noted that the accreditation process conducted by AMCOR, which joined all 46 companies analyzed in this study had as a result the recognition of both the fields of consultancy practice as well as the industries in which the company is alleged to have attested competencies and expertise, needed to deliver services of the highest quality. The industries which AMCOR recognized and recorded on the certificate of accreditation are the following: industry, agriculture, construction, business services, financial services (banks and insurance), communications services / media services, tourism, trade, transport, central and local public administration, public services (utilities), non-profit, others. Regarding the methods used to provide added value through the companies` web pages were identified as follows: Various categories of information, the most important one-holding information regards the active financing programs and grants, public classifications of occupation and activities of the national economy, legislation, conferences and seminars, informative articles and on-line services (CV, jobs, questions). Links to web pages ("useful links"): various sites of the institutions that manage the Structural Funds, Ministries, public authorities, agencies and institutions of the European Union and other institutions. Box of 'news / events', through which the company informs their customers about its activities and services. Articles in various fields, mostly related to the fields of their consultancy intervention (marketing, human resources, management), written by their own consultants or by specialists in various field and press releases. Newsletters: press materials, news, and analysis or case studies for each area of expertise; Services offered through the web page, such as recruitment / selection on line (market research, recruitment and selection, posting ads recruitment), personalized campaigns in order to increase the visibility of ads recruitment. As arguments for generating competitive advantage one element used by most of the companies surveyed in presenting their organization is AMCOR membership and certification (24 of the companies surveyed mention these issues on their web pages). They position as one of the biggest consultancy firms, market leader in certain intervention directions, the only ones who can solve a specific problem which customers may have, the leading local market of management consultancy in Romania, experts in their field of activity, the company contributing to the development of Romanian business environment, representative partner for business environment and public communities. REFERENCES Cohen, W.A. (2001), How to Make it Big as a Consultant. Third Edition. McGraw Hill Publisher. Kubr, M. (2002), Management Consulting: A guide to the Profession. Forth Edition. Geneva: International Labour Organization. Business/Economics/Finance. Rogerson, A. (2005) Incorporate Publications into Your Marketing Strategy. Consulting to Management C2M, Vol. 16, Issue 4, pages: 40 44. OPERATIONAL RISK: ONE OF THE MAIN FOCUSES OF BANKING CORPORATE GOVERNANCE Laurentiu MIHAILESCU Academy of Economic Studies Bucharest, Romania Abstract: Operational risk represents the risk of recording losses or profit decreases, determined by internal factors or by external factors. The definition does not include the legal and reputational risk. Also in analysing the operational risks it is compulsory understanding the charges and the processes in each field. Operational domains must be evaluated simultaneously with the external environment of the financial institution. Analyzing the environment could be the support for defining the starting criteria for defining/identifying the operational risks and in addition they represent the basis for creating the tools for controlling and managing the risks. It must be observed that for identifying the operational risks should be evaluated thoroughly all the possible sources (internal/external, present/potential) as well as the staff that could be the source of such events. Keywords: business practice, corporate governance, operational risk, risk management 1. INTRODUCTION Operational risk management has become a very pressing reality for financial-banking institutions in the past years. The need to better understand operational risk is driven by two factors: An increase in the complexity of financial technology; Globalization of the financial-banking industry; These factors contribute to growth in complexity of the banking activity and thus widen the operational risk profile of the financial services industry. In recent years, a significant number of high profile, high impact losses, some leading to the end of once powerful and respected institutions, have outlined mistakes in operational risk management. This unexpected focus on operational risk management is rather ironical as operational risk has always been a part of the entire risk profile of an enterprise: Operational risk is as old as the banking industry, wrote the Fitch rating agency, and, until now, this industry has just come to the point of defining it. The Fitch report added that in rating banks, Fitch will look for evidence for a clearly articulated definition of operational risk examining the quality of organizational structures and operational risk culture, the efforts put into identifying and assessing key risks as well as the efforts in connection to collecting data, and, in addition, will look for a general approach to quantifying operational risk management. According to Moodys, operational risk management improves the quality and predictability of earnings and thus strenghtens the competitive position of the bank and facilitates its long-term survival (Moodys Investors Service, 2003). Another comment of Moodys analysis states that The control of operational risk is closely connected to good management, which implies a committment to watchfulllness and to constant improvement. It is a valuable activity with direct or indirect implications on performance. For this reason it must become an important point of any business. As operational risk affects credit rating, prices and organizational reputation, analysts will increasingly use it in scoring managament, strategy and long-term expected returns. In conclusion, it can be stated that rating agencies are currently very interested on how financial institutions approach their operational risk. Actually, it is very probable that the way in which financial institutions manage their operational risk influences the way they will be evaluated by rating agencies. As the level of complexity and trasparence are affected due to technological developments, in the banking industry, the Basel Committee (2003) draws attention that the emergence of new forms of operational risk requires immediate attention: If not properly controlled, the use of automated technology can, with a high level of probability, transform the error risk of manual processing to system risks, as an increasingly larger confidence is granted to integrated global systems. A growth in electronic commerce brings potential risks (e.g internal and external fraud and problems regarding security systems) which have not been fully understood yet. Large scale purchases, mergers, divisions and consolidations test the viability of new or recently intergrated systems. The surge in retail banking creates the need for maintaining internal control and back-up systems at high levels Banks use hedging strategies (e.g.: accepting collateral, credit derivatives, IT networks, infrastructure security) in order to optimize their exposure. These strategies can result however in other forms of risk (legal, compliance risks). The above examples can be grouped in the operational risk category. The appearance of the types of risk presented above by the Basel Committee is the starting point for the high pressure registered by many major financial institutions. Central authorities in different countries have reported since 2003 the fact that many banks are already creating the first procedures in the operational risk framework. It can be concluded that a coherent and solid operational risk management framework is based on necessity as well as a superior value-promoting management. 2. THE IMPACT OF OPERATIONAL RISK The financial impact can be seen as a cash outflow (paid fines, restitution of funds to the client which generates a loss for the bank, replacement prices,..), a price difference or an error (pricing error,...). An operational incident may have direct or indirect consequences. For example, an execution error over the characteristics of an operation can generate an instant loss of X euro, just afer the closing of a new operation, with the purpose of correcting the initial operation, and is then fined by market authorities with Y euros. This fine is a loss due to the initial execution error. Therefore, the global loss for this execution error will be x+y euros. An incident, for which a loss has already been declared in an initial phase and for which other losses (not cuantified at the time of the income statement) or guarantees (insurance, restitution, etc.) come about at a later stage, is the object of a future reporting of these financial impacts during the second phase. Here are some examples of situations which can generate significant financial losses for a financial-banking institutions: Losses related to illegal activities (improper use of funds, falsifying trading results, improper data intentionally introduced in a pricing model), or losses and costs related to an input error (e.g a doubling of a payment without the possibility of recovering the funds) or a pricing error (e.g because of an unintentional error in the data used in the model). The cost of the fine, expenses, interest or other compensation paid to a third party (client, institutional authority...) which is the consequence of a trial, a breach of law or regulation, a covenant, a settlement, a change in taxes. The replacement or repair cost (of a damaged or stolen material, of lost or stolen data, of a valuable employee...) in order to reach status quo before the occurence of the incident; The surcharges resulted from the deterioration of a system, the loss of a operating asset The cost of abandoning an investment, a reasearch project, a project..: the already expensed amounts are seen as lost funds; an increase in the cost of a project in order to obtain the same level of services (cost deviation, redefining the project). 3. DEFINING OPERATIONAL RISK How can operational risk be defined? This depends on what exactly institutions are trying to avoid in operational risk management. Two institutions could not have the same definition of what operational risk management might be as long as there are unique forms such as the type of portfolio, organizational culture, legal risk,which largely differentiates the type of operational risk to which institutions are exposed. However, there are certain clearly defined features shared by different financial institutions. There are several ways of defining operational risk. The most important element to be considered is choosing a definition which comes into agreement with the philosophy of the institution and stimulates a healthy, proactive culture of managing operational risk. One of the first definitions which were circulated in the financial industry was the risk that external events or deficiencies in internal control or system information, will result in an economic loss- irrespective of the loss being anticipated or completely unexpected. This basic industry definition identifies both expected losses and unexpected losses attributable to an operational incident. The scope of operational risk in this first definition is wide, comprising all risk aspects associated both with internal and external events, with tangible resources such as IT/ systems and intangible resources such as employees/ processes. The cornerstone for defining operational risk came with the official Basel II definition. The first Basel definition of operational risk was simply the risk of direct or indirect loss resulting from a mismatch or failure of internal processes, employees and systems or external events. This definition included a legal risk, but Basel II explicitly excludes strategic and reputational risk. These exclusions are very important aspects of daily operations of any financial institution, but are nevertheless more difficult to evaluate and manage. Concerns have been voiced about the exact meaning of direct or indirect losses. As a consequence, the Basel II definition ignores this dichotomy but highlights a clear definition for relevant losses. This is done by a clear definition of the types of events which should be registered in the internal loss information records. In September 2001 the Basel Committee defined operational risk as the risk of losses resulting a mismatch or failure of internal processes, employees and systems or external events. This definition is built from the perspective of investigating the causes of operational risk. From a broader perspective, failure is seen as a consequence of human error, process malfunctioning, system failure and external factor. This definition led the way for a distinction between the causes of operational risk, the actual quantifiable events, which can be generated by a large number of causes, many of them not being fully understood, and the P/L effects (costs) of these events. Operational risk can be analyzed for each of these levels. The Basel II definition was created for major events, however. It was in fact a risk management regulation, which targeted increasing capital maintained by a financial institution as amortization against unexpected operational risks. The Basel Banking Supervision Committee has drawn attention on the necessity to allocate a part of Own Funds for Operational Risks. Centralizing and systematic monitoring of operational losses together with the risk cuantifying indicators are necessary for evaluating and supervising the exposure of a financial-banking institution to operational risk , as well as for optimizing the existing coverage, which was done from mainly own funds and insurance expenses. To this purpose, Basel provisions specify that an institution must mainatin a database concerning acknowledged operational losses. The objectives of the database: Identifying and analyzing incidents and resulting operational losses; Mathematical modelling of operational risk scenarios and determining the level of own funds necessary for covering operational risk. REFERENCES Alexander, C (ed.), (2003), Operational risk: Regulation, Analysis and Management, London: FT- Prentice Hall (Pearson Education) Basel Committee on Banking Supervision (2001), Working Paper on the Regulatory Treatment of Operational Risk, Consultative Paper 2.5, September, available from www.bis.org Fitch Ratings, (2004) The Oldest Tale but the Newest Story: Operational Risk and the Evolution of its Measurement under Basel II, January, available from http://fitchratings.com.tw/en/fi/bfc/reports/ Fitch Ratings, (2005), Bank Operational Risk Assessment Methodology, 09/13, available from http://fitchratings.com.tw/en/fi/bfc/reports/ Lam, J. (2003), A unified management and capital framework for operational risk, RMA Journal, (Feb): 26-29 Moodys Investor Service, (2003) Moody's Analytical Framework For Operational Risk Management of Banks, January, http://www.gloriamundi.org/picsresources/maf.pdf, E-COMMERCE NEW TRENDS Cezar MIHALCESCU, Daniela FIROIU Romanian-American University Bucharest, Romania Abstract: The potential that e-commerce has in productivity and competitiveness terms is so significant that any delay in ensuring the technological and infrastructure premises necessary to its spreading on a larger scale attracts the risk of the deepening of the digital difference and implicit of remaining behind related to the aspect of integration in the global and European structures. The new economy poses new challenges to the international and European regulatory framework, since small distortions due to differing sets of regulations and taxation between countries might grow to non-negligible dimensions. Keywords: ECommerce, framework, new economy The rapid diffusion of the internet and electronic commerce changes the way business and international trade take place. The new economy poses new challenges to the international and European regulatory framework, since small distortions due to differing sets of regulations and taxation between countries might grow to non-negligible dimensions. The rapid spread of the internet as a means for business transactions has not yet been accompanied by corresponding modifications of the international framework. An interdependent transborder network of business activities requires international policy coordination in order to ensure clear, predictable and non-discriminatory rules. A failure to establish these kinds of rules will restrain investment and, consequently, growth. For the new economy, important standardization issues concern questions like who determines the network norms, who decides on domain names, how is the compatibility between software programs ensured or how can new improved technological advances substitute obsolete, but still widely spread practices. The overriding principle to answer these question should be the desire to guarantee open network access and open electronic commerce practices. This means, that the use of existing business approaches can yield the benefit of common standards while the possibility of introducing enhanced applications or processes limits the monopoly power of the established firms. The frequent interaction between market participants encourages the formation of uniform standards within networks and e-commerce in a gradual market oriented approach. The question is, how to build trust of consumers to eCommerce and increase security of the Web? Building of trust in eCommerce is not only a technological or judicial problem. It is related to overall strategies of Internet shops, branch organisations, as well as state authorities. In many countries, apart from branch organisations, that are like the Internet self-government, special state committees for building trust were established (e.g. USA, UE, Singapore), whichshould help in quick and sound development of eCommerce. What should the State do for building trust and security? Main tasks of state bodies are: law regulations, which create friendly environment, where minimum of consumers. laws, especially concerning privacy as well as security, is protected by state, promotion of proper behaviours, credibility of Web-Sites and culture of security within the Web, what is especially important for private users. big companies feel danger and spend millions dollars for IT security - expenses for IT security and business continuity grow at 35% yearly (Ernst Young ). After 11th September, number of organisations having business continuity plans during the system outage strongly increased (Ernst&Young 2003). Bigger problem is security of private users. It is a problem of lack of money as well as knowledge of proper behaviour. The electronic cash systems operating currently offer high level of security . making payment through the Web safer than in a restaurant, where data can be easily stolen. However, users must check who is their partner. If a shop does not use proper technology, data could really be easily stolen by the shop itself or by hackers. So, the important task for state organisations is increasing awareness of users. Internet, if properly used, is safe. We can list the following law problems connected with creating trust in eCommerce: protection of consumer rights, protection of privacy, making transactions in the Web, law frames for Alternative Dispute Resolution (ADR), localisation of the responsibility for materials in the Web, regulations for international eCommerce. Because of specific position of the consumers in the Web, law regulations should secure especially high protection of their rights. Law regulations in Poland and EU fulfil this condition, e.g. assure possibility to return goods in defined time after purchase. Law extortsthat offers published in the Web should include complete information concerning offered goods, conditions of contract and guaranty, payment process, and final price including especially taxes, and cost of delivery. In case of privacy protection, law should ensure the minimum level of security of personal data of the Web users. Rules of registration and transmission of files with personal data, scope of information which may be collected, where data may be transferred, as well as how they should be kept to ensure proper security, all of this should be especially regulated. In making transactions, the most important thing is to define the moment when transaction is contracted, the elements necessary for validating transaction, as well as establishing frames for legal recognition of the electronic signature.The consumer has right not to fear about security of his data and its availability to other organisations. Why should he trust the Internet company about which he knows almost nothing? There is necessity to help them. This can be done with the declaration of proper Privacy Policy. But it is only, also in the case of the most rigorous policy, the declaration of goodwill. Researches show that leaving this problem to shops only is not a good solution. We can indicate two models of privacy protection: first, based mainly on law instruments or market instruments, and second, based on self-regulation of the market. The need for uniform technical standards is especially pronounced for electronic commerce that is depending to a wide extent on functioning and compatible networks. The provider of standards is, however, able to achievea kind of monopoly power, and there might be a danger of commercial policy abuse by establishing standards and norms that favor one specific company or the companies of a specific country. Of course, the preeminence of the US companies within most sectors of the new economy will cause certain dependencies of such policy authorities on the US government or large US firms. Furthermore, examples like the persistence of the English "QWERTY" and theGerman "QWERTZ" typing keyboards show that ingrained standards are sometimes veryhard to replace. Nevertheless, in order to maximize overall welfare, it will be decisive to approximate as closely as possibly an open access approach to networks and electronic commerce. Electronic commerce has, in a broad sense, a much deeper impact upon the evolution of the business and encompasses, in fact, not only the new commercial acquisitions, but also the total amount of activities which support the marketing goals of a company and which can include, for example, advertizing, sales, payments post-sale activities, clients oriented services etc. As a result the range of services which supports and lends assistance to this new business field has been expanded. These services refer to the Internet suppliers, to the security systems and the electronic signatures, to the on-line transactions or the shop networks, as well as to the services of a more general nature, such as consulting, web design, site creation etc. This evolution has a major impact upon economy as the creation of new companies, the diversification of the existing ones and,especially, the potential of the labour market and its future degree of employment are concerned. However, what is unique about ecommerce over the Internet and the efficiency gains it promises is the premium placed on openness. To reap the potential cost savings fully, firms must be willing to open up their internal systems to suppliers and customers. This raises policy issues concerning security and potential anti-competitive effects as firms integrate their operations more closely. Another source of efficiency associated with e-commerce is the opportunity for boundary crossing as new entrants, business models, and changes in technology erode barriers that used to separate one industry from another. More generally, e-commerce illuminates differences that may exist between products, industries and countries, thereby highlighting the need to reform inconsistent regulations. While e-commerce can dramatically reduce some production costs, it does not offer a friction free environment. Rather, owing to new costs associated with establishingtrust and reducing the risks inherent in this type of activity, it requires new intermediaries. Widespread disintermediation (producers selling directly to consumers without aid of any intermediaries) is not likely, but the nature of intermediary functions is expected to change. The translation of cost reductions into price reductions is not automatic. It is contingent on sufficient competition. Currently, price reductions attributable to e-commerce have only been evident in a few sectors However, the lower costs associated with e-commerce should lead to greater product, market and international competition, especially in services, and thus to greater price competition. It is clear that electronic commerce will change the structure, if not the level, of pricing as more and more products are subject to the differential pricing associated with customised products, fine market segmentation and auctions, and as the ease of changing prices increases. While these changes will generally improve economic efficiency, they may raise some consumer concerns. While consumers are accustomed to paying different prices for products such as cars, they may be less comfortable with differentiated pricing for smaller, common purchases. In addition, the more widespread use of variable pricing, the advent of greater price competition, and the ability to change prices quickly may affect expectations about prices and therefore have some bearing on monetary policy. In any case, changes in the structure of price setting will affect the ability to measure changes in prices and inflation accurately. Electronic commerce is transforming the marketplace by changing firms business models, by shaping relations among market actors, and by contributing to changes in market structure. Given the dynamic nature of these processes, the impact of electronic commerce will be firm-, sector-, and time-specific. Even if cyber-traders do not present a new commercial paradigm today, they play a catalytic role for other, more traditional companies that are entering electronic markets. Key market actors can thus contribute to the evolution and diffusion of e-commerce by forcing e-commerce solutions in sectoral and national contexts and, particularly, on suppliers. Electronic commerce does not always lead to greater market competition, but it changes firms competitive advantages, the nature of firms competition, as well as the market on which firms compete.The open, and potentially global, nature of electronic commerce is likely to increase market size and change market structure, in terms of the number and size of players and the way in which players compete on international markets. But the extent to which firms can reorganise in the new electronic environment will crucially depend on the flexibility and adaptability of the work force. The impact of e-commerce on the marketplace will also depend on the existence of a critical mass of consumers. A novel aspect of e-commerce is the emergence of virtual communities in online networks. E-commerce favours the combination of streamlined business processes, flat organisational hierarchies, continuous training and skills acquisition, inter-firm collaboration, and networking. All these elements contribute to a favourable environment for innovation and improve performance. The speed with which information technology is transforming the economy and society makes it difficult to determine with absolute confidence the full range of social impacts and the net balance of social benefits and costs. It is clear, however, that fundamental changes are taking place at virtually every level of society, prompted by the growth of the Internet, electronic commerce and other applications of information networks. One of the hallmarks of electronic commerce is that, by drastically reducing transaction and search costs, it reduces the distance between buyer and seller, enabling businesses to target very small niches, develop individual customer profiles, and essentially provide a means of marketing on a one-to-one basis. The ability to realize this goal will largely hinge on the climate of confidence businesses are able to create in their relations with their business partners and customers. Assurances about protection of privacy and personal information play an important role in building that confidence. Both the public and private sectors need a fuller understanding of the requirements for fostering confidence in electronic markets, particularly among consumers. E-commerce and other information and communication technologies reduce the importance of time as a factor that dictates the structure of economic and social activity. It both raises the potential of saving time as consumers shop more efficiently, but also could reduce leisure as the technology provides a continuous electronic link to work. Regardless, many find that the pressure to perform tasks quickly is increasing. Linked to this is the broader question of the ability of policy-making apparatuses to accommodate. In spite of its complex and multidimensional nature the e-commerce should be approached with complete seriousness by the political decision factors as well as by the business community in Romania if there is wished the capitalization of the opportunities that it is opening in terms of economical growing, of competitiveness and integration. The gains related the productiveness and efficiency generated by the ecommerce on the economy ensemble are so promising so that practically any attempt to ignore this new channel of business life development would be against productivenessand the pressure exercised by the big companies do not let to the Romanian companies other option than the one of the fast integration in the new electronic environment, if they want to maintain their competitiveness. The Romanian companies that are involved or that are intending to involve in the international commerce and want to derive gains from globalization must accelerate the incorporation of the new tehnologies and ecommerce in their business strategies. As the result, by the adopting of the electronic commerce the Romanian companies have the possibility to be part to the global production and distributing systems. At present, this seems to be the most efficient solution for the integration in the world economy and for the rendering more valuable the advantages of the present globalization wave. The easiness entering on the market in some fields, associated to the decrease of the transaction costs, to the diminishing of the vertical integration advantages and of the companies dimension are opening new opportunities for the producers and consumers in Romania. Facilitating the small and middle companies access to the markets, to the information and other resources, otherwise inaccessible, the Internet and the ecommerce may place our country into a very favorable position to use the international trade and other tools of the globalizations (labor force fluxes, technology transfer, etc.) as instruments of the development. The computers nor the Internet themselves cannot make an economy more productive or more competitive as well as the e-commerce is not a substitute for the export strategies. The on-line access to the markets and information do not themselves solve the ensemble of the issues related to the companies competitiveness. Radical productivity and competitiveness bonuses may be expected providing that Romania shall built its capacity to exploit in a real manner the potential of the new TIC and of the e-commerce to make more efficient the economical processes. Making valuable the new opportunities inherent to the e-commerce in terms of efficiency as well as the globalization advantages by a more intense involvement in this commerce is not an easy task, because it depends on a huge variety of factors and conditions and the expected positive changes shall appear in time. Romania should have to confront numerous challenges and to cross over the many obligations that need to be approached concomitantly on more domains: economical, social, judicial., etc. Romania must develop and consolidate its technological and informational infrastructure (facilities of telecommunications, TIC equipments, computers, etc.) needed by the acceleration of the diffusion of the e-commerce at the level of the whole economy. This means, firstly, the extension of the access to the telecommunications and Internet services at the level of prices, quality and speed supposed by the e-commerce. Related to this, Romania should develop the last technological progresses as well as the positive international experience related the reforms in the field of the regulation the telecommunications and the other infrastructure services. Strongly connected to the efforts of consolidating the physical infrastructure and to the promoting of business environment favorable to the expansion of the e-commerce, there is the need of development of an advanced structure of services meant to stimulate the diffusion of the electronic transactions in its double quality of support and of content of those transactions. This is the reason that among the prioritizing in terms of industrial policies should be registered the extension of the Romanian offer of services as well as volume and as diversification, quality and efficiency degrees as a premise and platform for the taking-off and the dynamic expansion of the e-commerce. The competition stimulation on the services market by the mediation of the privatization, non-regulating and liberalization is a major requirement for the productive capacities strengthens of the Romanian sector of services and implicit for the increase of the efficiency on the national economy ensemble. The experience of the developed countries shows that the Internet development and diffusion claims the involvement of numerous actors governmental authorities, research universities and institutions, private companies and business associations, international agencies and bodies, etc. as well as strong cooperation among them. If the modernization of the Internet and telecommunication infrastructure must be let as much as possible on the private sector investors the government belongs a significant role in the facilitating and promoting the e-commerce by the creation of a stimulating economical environment. If Romania succeeded to adopt in a relatively short time the fundamental acts and legal norms needed to the operation of the e-commerce in national level and respectively, European level (for ex. E-commerce law, electronic signature act, etc), this should prove the same preoccupation for the steps at the multilateral level too, for the agreeing the game rules meant to govern the global electronic market, steps that are under evolution being supervised by the competent international authorities. The potential that e-commerce has in productivity and competitiveness terms is so significant that any delay in ensuring the technological and infrastructure premises necessary to its spreading on a larger scale attracts the risk of the deepening of the digital difference and implicit of remaining behind related to the aspect of integration in the global and European structures. CONCLUSIONS The exponential increase in internet connectivity and in electronic commerce is likely to have a lasting effect on the conduct of business activities. Consequently, the already observable changes indicate only the beginning of a long-term phenomenon, which might be labeled with the term new economy. In short, the paper has argued that it is particularly important to eliminate existing distortions affecting the spread of electronic commerce and has pointed out the crucial importance of a certain set of criteria for international rules and regulations. The rules that govern the new economy have to be transparent, non-discriminatory, simple, enforceable, and consistent. The separate frameworks of the countries can differ and it is neither likely nor desirable that the regulatory treatment of electronic commerce will converge to a single and exclusive corpus of legislation. Rather the different regulatory frameworks of the countries have to be compatible to each other in order to ensure the participation of all countries in the worldwide (digital) exchange of goods, services and ideas. Such an approach will enable further investment and growth in the new economy and will help to spread the benefit of the new economy to all countries. REFERENCES Bleuel, J. / Stewen, M. (2000), Value Added Taxes on Electronic Commerce: Obstacles to the EU Commissions Approach, Intereconomics 35, July/August,155161. Bronckers, M.C. / Larouche, P. (1997), Telecommunications Services and the World Trade Organization; Journal of World Trade 31(3), 548. 3.Liikanen E. (2000): .Trust and security in electronic communications: The European contribution., Speech/00/344, Information Security Solution European Conference .ISSE 2000., Barcelona 29.09.2000. Liikanen E. (2004): .European Network Security., Speech/04/148, CeBIT, Hannover, 18.03.2004. Schulze C., Baumgartner J. (2000): .Don.t Panic! Do e-Commerce . A Beginner.s Guide to European Law Affecting e-Commerce., European Commision.s - Electronic Commerce Team. Piazolo, D. (2001), The Digital Divide, CESifo Forum 2(3): 2934. Cheskin Research, Archetype Studio/Sapient (1999): .eCommerce Trust Study., 1999. THE STOCK COMPANYS ADMINISTRATION AND MANAGEMENT IN THE UNITARIAN (MONIST) OR DUALIST SYSTEM Livia MOCANU Valahia University of Targoviste, Romania Abstract: Destined to realizing important business, the stock company is the most complex form and, at the same time, the companys most evaluated form. The stock company is organized and functions based on democratic principles. It has certain bodies with well delimitated competences, based on the principle of separation of powers: organisms of deliberation and decision; organisms of administration and representation; organisms of supervision and control. Law no. 31/1990 regarding merchant companies, in the form modified and completed by Law no. 441/2006, dedicated a new conception to the stock companys administration and management. Thus, two subsections were introduced within section III entitled On the companys administration, each of these shaping the rules regarding the companys functioning in a Unitarian (monist) or dualist system. The new regulation materializes the principle of corporative governing and ensures the harmonization with the communitarian acquis. The present study analyzes the two administration and management systems of the stock company. Keywords: administration board, directory, manager, supervision board 1. INTRODUCTION The administration of the trading company is the instrument by which this accomplishes its functions of autonomous organization. In the context of the changes of the latest years, the administration of the trading company stopped being an internal issue, its redefinition being necessary in terms of some multiple interests and exigencies, to satisfy not only the associates but also all those involved and interested in the companys activity and results. In terms of legislation this was materialized by reforming Law no. 31/1990, concerning the stock companies, fact that occurred when adopting Law no. 441/2006, which dedicated a new conception regarding the administration and management of the stock company. According to the new regulation, the stock companys administration and management is made, either by the administration board and the companys managers (the unitarian system), or by the directorate and the surveillance board (the dualist system). The intervention of the Romanian legislator refers especially to the French and German companies law where one can find similar institutions, but, especially, to the rules of the communitarian law, respectively, those of the 3rd Title of the Europes Council Regulations (CE) no. 2157/ 8th October 2001 regarding the European Stock Companys Statute Societas Europea (SE) with direct applicability starting with the 1st of January 2007. Before analyzing the two systems, one must mention that the Law no. 31/1990 regulates both systems (under the name of Unitarian and dualist system), allowing the share holders, in general, to choose one of these two systems. The Unitarian system is regulated by art. 137/152 index 1 of Law no. 31/1990, and the dualist system by the dispositions of art. 153-153 index 12 of the same normative document. At the same time, the trading companies Law comprises a massive body of provisions that are applicable to both systems of administrating a stock company (art. 153 index 13- art. 151 index 1). 2. THE UNITARIAN (MONIST) SYSTEM According to art. 137 of Law no. 31/1990, the stock company is administrated by one or more administrators, their number being always odd. When there are several administrators, they create an administration board. The administration board can entrust the companys management to one or more managers, appointing one of them as general manager (art. 143 of Law no. 31/1990). As a result of these stipulations, the stock companys administration and management is made through the administration board and the companys managers. A. The administration board According to law, the stock company can be administrated by a sole administrator or by the administration board, which is a collegial organism. If there are several administrators, the administrators plurality is constitutes ex lege in an administration board. Thus, the administrators plurality imperatively imposes the constitution of an administration board, body which combines both the deliberative attributions and the companys executive management, when it did not mandate these attributions to the stock companys managers. The administrators are appointed by the share holders ordinary general assembly with one exception, i.e., that of the first administrators, who are appointed in the constitutive document, according to art. 8 of the trading companies law. The new dispositions of art. 137 index 1 line 2 of Law no. 441/2006 are relevant, and according to which the candidates to the position of administrator will be nominated by the current members of the administration board or by the share holders. While accomplishing their mandate, the administrators cannot conclude a labor contract with the company. For the purpose of ensuring the delimitation between the control and the executive positions, as for that of protecting the companys and the share holders interests, the law stipulates certain special conditions for the members of the administration board. Thus, if the delegation of the management attributions to the managers happens, the majority of the administration board members will be formed of non-executive administrators. The law particularly stipulates that the non-executive members of the administration board are those who were not appointed managers. Thus, the imposed principle is that those who will form the majority of the administration board members are the people who are not managers, principle corroborated with granting the people that are not members of the administration board the possibility to be appointed managers. According to art. 140 index 1 of Law no. 31/1990, the administration board is lead by a president, chosen by the board among its members. The president coordinates the activity of the administration board and rapports about this to the share holders general assembly.The administration board runs its activity in meetings, deliberating and adopting decisions by the expression of its members votes. The new dispositions regulate the administration board attributions with a greater rigueur, which confers an important role to this organism in the stock companys functioning. While exercising its attributions, the administration board can create consulting committees, charged with investigations and elaborating recommendations for the board. The activity of these committees is specialized on domains such as audit, the administrators remuneration, the censors and personnel remuneration and appointing candidates for different leading positions. The administrators can be dismissed at anytime by the share holders ordinary general assembly, on condition that, if the dismissal occurs without a just cause, the administrator is entitled to ask for compensations. B. The companys managers The law recognizes the power of the administration board to mandate the companys management to one or several managers, one of them being to be appointed general manager. The mandate of the management attributions leads to the modernization of the Unitarian system structured on a single level of competences. Thus, the administration board changes from an organ, whose main attribution is that of leading the companys activity into a surveillance organ, controlling the way of managing the company, keeping only those essential competences of its administration powers and mandating the other competences to the stock companys managers. One must remember here an innovation of the law consisting in defining the position of manager. This is only the person, to whom the administration board delegated the companys management attributions, thus distinguishing between them and other people who could bear the same title of managers, in a technical meaning of the expression. Only a physical person can have the quality of manager. For the quality of manager of the company, the law imposes certain conditions, the manager could be appointed among the administrators or outside the administration board. According to the current regulation, the delegation of the companys management is compulsory for the stock companies whose annual financial situation are subject to a legal obligation of financial audit, companies determined by applying the criteria established by the Ministry of Finances Order no. 1752/2005. The managers position is adjacent to the administration board. Though their juridical statute situate them to the top of the stock company organizational pyramid the primordial attribution of the managers is to execute the attributions delegated by the members of the administration board. Any administrator can ask from the managers information regarding the operative leadership of the company. At their turn, the managers must inform the administration board regularly and comprehensively on the operation they realized or intend to realize in the future. The managers have the obligation to participate at the general shareholders assemblies. The law stipulates that the companys managers can be dismissed at anytime by the administration board. If the dismissal is produced without a just cause, the respective manager can ask for the pay of compensations. 3. THE DUALIST SYSTEM The dualist system appears as an alternative to the traditional leadership mechanisms. It is based on the bipolarity directorate surveillance board and the split of the leadership and monitoring the stock company activity attributes between them. What in the unitary system represents a possibility, and by exception, an obligation the delegation of the leadership powers from the administration board toward a core of professional managers becomes a rule in the dualist system and takes the form of a very well defined mechanism of leadership and surveillance, structured on two levels of competences: the directorate and the surveillance board. A. The directorate The directorate is formed of one or more members, physical persons, their number being always odd (art. 153 index 1 from Law no. 31/1990). When there is only one member, he is called sole general director. The directorate is the one ensuring, in an independent manner the leadership of the stock company, acting in its interest, based on adequate information and having the obligation to ensure the sustainable development of the enterprise. The directorate issues the documents necessary and useful for accomplishing the companys object of activity, excepting those provisioned by law as the task of the surveillance board and the shareholders general assembly. Being designated by the surveillance board, the directorate members cannot be at the same time its members. The surveillance board assigns the position of president of the directorate to one of the directorate members. The law forces the directorate members to participate at the general shareholders assemblies. During the mandate, the directorate members cannot conclude a labor contract with the company. The directorate exercises its attributions under the control of the surveillance board. Thus one can distinguish the right of the surveillance board members to survey the directorate activity and its obligation to supply the board with all the information and documents allowing an efficient surveillance. The directorate members can be dismissed at anytime by the surveillance board decision. They have the right to be paid compensations if the dismissal occurs without just cause. The directorate members are responsible for the damages caused to the company by not respecting the obligations established by the surveillance board or by the law. The law regulates as the directorate members task the obligation to settle insurance for professional responsibility. B. Surveillance board The surveillance board counsels and supervises the managerial activity of the directorate, getting involved in decisions of major importance for the company. As we saw, the separation of the two functions management and control in the dualist system case is complete: the directorate members cannot be members of the surveillance board also, avoiding a cumulus of attributions which is possible in the unitary system (manager and administrator). Having as an inspiration source the German law, the Law no. 31/1990 takes over the competences of the surveillance board establishing that this exercises a permanent control over the companys leadership by the directorate, assigns and revokes the directorate members, verifies the legality of the companys leadership operations. The members of the surveillance board are assigned by the shareholders general assembly, excepting the first members that are assigned by the constitutive document. The surveillance board is a collegial organ, pluri - personal, lead by a president elected by and among the board members. The surveillance board runs its activity in meetings, deliberating and adopting decisions by expressing its members votes. Similar to the administration board, which exercises attributions somehow similar in the unitarian system, the surveillance board can support its activity by verifications, investigations and recommendations of some consultative committees. As a rule, the constitution of such committees is facultative. The surveillance board members can be dismissed anytime by the shareholders general assembly. For prejudices caused to the company by their actions, the surveillance board members are responsible according to Law no. 31/1990. 4. THE BUSINESS JUDGEMENT RULE Obviously, the stock company leadership represents a complex professional activity. The law of trade companies institute explicitly as the task of the companys administrators and managers a series of obligations from which we mention the obligation to diligence and prudence and the obligation to loyalty then, subsequently, to regulate what we call the business judgment rule. Thus, according to the previsions of art. 144 index 1 line. 2 of Law no. 31/1990, the administrator does not breach the obligation to diligence if in the moment of taking a business decision he is reasonably entitled to consider that he acts in the companys interest, based on adequate information. The legislator imports in the internal law a rule specific to the British and American law, named business judgment rule, according to which it is presumable that the administrators adopted a decision after a previous information according to the circumstances, with loyalty and disinterested, as well as with rational confidence that they acts in the companys interest. The rule comes to equilibrate the juridical status of the administrators, which are responsible for an entire complex of professional obligations. The significance of the business judgment rule is that of permitting the managers and administrators to lead the business and take decisions, without being permanently afraid to risk the responsibility engagement towards the company. The application of the business decision rule produces several effects. Firstly, the administrators are encouraged to assume the risk of accomplishing their position and, secondly, the courts cannot make the administrators responsible for the simple fact that they took a decision whose consequences proved to be negative. As a consequence, the administrator is responsible for wrong decisions, but is not responsible for the decisions that proved to be bad, even though the information they were based on were leading in a rational manner to a favorable anticipation. Certainly, the business judgment rule aims at protecting and promoting the full and free exercise of the administrators powers (or, by case, of the stock companys managers) which found themselves several time in front of some options, being forced to chose that solution or decision considered as the most profitable for the business. Without this protection, appreciated as common sense in business, the companies would be unable to attract competent and motivated administrators. 5. CONCLUSIONS The unitarian system is the prototype of the system with efficient administration, the traditional system; the dualist system is, first of all, a development of the unitarian system, in the attempt to modernize and transform the last one into an instrument able to correspond to the exigencies of the corporate governance. The principles of corporate governance are materialized in the companies Romanian law, those principles whose purpose is to contribute to the promotion of some rules which can ensure transparency, integrity and efficiency to the business environment, by the equitable distribution of the deliberation, administration and control attributions among the different power centers of the company, with a proper protection of the public interest. In practice, the dualist and the Unitarian systems pursue and use convergent methods, reason for which they present attractiveness for the entrepreneurs. REFERENCES Angheni S., Unele probleme de drept privind administrarea societatilor comerciale, aspecte de drept comparat, in Ad Honorem D.Carpenaru, Selected juridical studies, Publishinf House C.H.Beck, Bucharest, 2006, p.104; A. Dignam, J. Lowry, Company Law, Fourth Edition, Oxford University Press 2006, p.255. Bercea L., Regula judecatii de afaceri: despre noul regim al raspunderii administratorilor societatii pe actiuni, Pandectele Romane no. 8/2007, p. 26-38. Catana Radu, Dreptul societatilor comerciale. Probleme actuale privind societatile pe actiuni. Democratia actionariala, Universitaria Collection, SC Sfera SRL Publishin House, Bucharest 2007, p. 191. Carpenaru St., Drept comercial roman, VIIth edition, revised and completed, Universul Juridic Publishing House, Bucharest, 2007, p.347. In traditional doctrine, see: Guyon Yves, Droit des affaires, Economica, Paris, 2003, p.203 and follow. Cagnaso, C., Ladministrazione collegiale e la delega, Milano, 1981. Carpenaru St., Reglementarea societatilor comerciale in dreptul roman, intre traditie si exigentele armonizarii cu reglementarile Uniunii Europene, in Ad Honorem Stanciu D. Carpenaru, Publishing House C.H. Beck, 2006, p. 11; German Corporate Governance Code, Foreword, p.2. Cheffins B., Company Law. Theory, structure and operation, Clarendon Press, Oxford, 1997, p.316. Dumitru Horatiu Dan, Regimul juridic al directorilor, in contextul delegarii atributiilor de conducere la societatile pe actiuni , the Romanian Magazine of Business Law no. 2/2007, p. 35-36. Gheorghe C., Societati comerciale. Vointa societatilor si voita sociala, p. 133 and urm. Macovei Ioan, Dominte Nicoleta-Rodica, Statutul juridic al directorilor in societatea pe actiuni, The Trade law magazine no. 5/2008, p. 52-59. Merle Philippe, Droit commercial. Societes commerciales, Dalloz Publishing House, Paris, 2001, p. 464-466 and 471-477. Motica R.I., Berces L., De la business judgement rule la regula judecatii de afaceri: in cautarea unei legaturi, in Ad Honorem Stanciu D. Carpenaru, Publishing House C.H. Beck, 2006, p. 113 and urm. Piperea Gh., Societati comerciale, piata de capital, p. 545 and urm. Schiau I., Prescure T., Legea societatilor comerciale no. 31/1990, Analize si comentarii pe articole, Hamangiu Publishing House, Bucharest, 2007, p. 137. Sandru Daniel Mihai, Drept comunitar. Integrare europeana. Impactul asupra schimburilor comerciale europene si mondiale. Universitara Publishing House, Bucharest, 2007, p. 192-201. Velicu Dan, O noua dilema in administrarea societatii pe actiuni. Sistemul monist si cel dualist, in the Trade law magazine no. 1/2007, p. 37. THE PUZZLE OF MARKETING COMMUNICATIONS TOOLS IN B2B ARENA Mihaela MOISA Alexandru Ioan Cuza University Iasi, Romania Abstract: No product/service exists until it is communicated to public. This old saying it is true both in business-to-consumer area and business-to-business arena. In the second field, the communicational mix remains the same; but because of the characteristics of targeted public, inside the elements of communicational mix, there are specific tools that count more than others: a) Advertising and publicity: Advertising isn't so pregnant in business-to-business communications tools. Advertising just makes the first step in order to facilitate next ones - selling force steps. The most important advertising mediums are represented by speciality publications and direct publicity. Although, in this field, advertising is based on facts and technical information, this doesn't mean that decisions are 100% rational; emotional arguments have their place, because, above everything, companies are selling to people, not job titles. b) Personal Selling: Selling force has a crucial role in materializing or not the business occasions. The business ends in a positive or negative manner, depending on the quality of selling force contribution. In most cases, the approach differs from company to company and because of this, strategy used is one-to-one marketing. c) Sales promotion: Sales promotion has less nuances in business-to-business field. Mostly, promotions mean reducing the price of acquisition or offering coupons in order to be reimbursed. d) Public relations: A big contribution in sustaining positive business partnerships is brought by public relations. Public relations position favorable the "story" of the company, in press and other mediums through elements as: news releases, conferences and special meetings, lobby, consultancy and so on.The purpose of B2B marketing communications is to support the organizations' sales effort and improve company profitability. And it is able to do this if communicational ingredients are working together and form the right puzzle, a different puzzle for every company/client aimed. Keywords: one-to-one approach, emotional decisions, personalized selling process, technical arguments, unique communicational puzzle 1. INTRODUCTION In our society, communication is a "must"; people cannot survive without communicating one with each other. In marketing's field, communication is a "must" too. A company cannot achieve its objectives regarding profits and sales volumes without "selling" its image and "telling stories" about its products and services; without achieving these objectives, its' existence on the market is a non-sense. Things are similar in B2B arena, but the communications' activities have unique nuances. On B2B market, "communication represents an ensemble of specific methods and techniques, through which a company tries to influence effective and potential clients' behaviour, in order to obtain great profits for a long period of time". B2B marketing communications tactics generally include advertising, public relations, direct mail, trade show support, personal selling, branding, and interactive services such as website design and search engine optimization. 2. INFORMATION a) Advertising and publicity Taking into account that in B2B field the company doesn't sell anymore to a large segment of public, advertising activity separates completely or almost completely from what advertising means in B2C area. Mediums as TV, radio, newspapers and so on are useless and rarely used. The advertising is targetted, the public being aim especially through speciality publications and direct publicity. In B2B arena, the actors are much more specialised; mostly, it's about business people whose focus is on their industry, on the news that appears in their products and services area. Because of this, the company that advertise prefers to do it in publications that interests their targetted market. Many are using personalised actions, too. These personalised actions, included in direct publicity zone, are creating un interactive marketing system meant to return an measurable answer or a transaction in a certain place. Between the company and its clients, there is nobody; the message is send through direct mail - catalogues, business letters, brochures and so on and direct e-mail, without media help. But direct mail is ineffective if used in a vacuum. It must be integrated with mediums such as direct response, telemarketing and web experiences. On one hand, there is a growing interest for using the e-mail for promoting the company products and services and improving the online customer experience; many companies are focusing on online advertising and big budgets are being shift to this kind of publicity. On the other hand, there is a large number of company which believe that traditional methods such as catalogues, brochures are much more successfull because they help building a relationship with B2B clients and they are not so "cold" as an promotional e-mail or internet advertising. For example, a letter from CEO telling "We're here for you, you can call me" helps the qualitative strengh of the relationship more than an website window telling "we are the best"; or, the brochures, "they are still popular as they make B2B consumers feel reassured that the company is credible". Choosing the methods of advertising is one issue that B2B company has to deal, but not the only one. There is another big dillema too: the "tone of voice" of B2B advertising. Many companies deliver to business customers, technical advertising in which technology is the major benefit put in front; no trace of emotional aspects; it's all about selling a good technology at a good price. On the other hand, there is a small growing percentage of companies which attempt to appeal to the emotions believing that "even the most stressed executive will respond to a B2B communication that lands on their desk if it is highly visual, relevant and engaging. Not all business people want straight, A5 envelopes with 'serious' messages inside. Stand-out and humour can be just as effective". Summarising the above, when talking about B2B advertising, there can be imagine a rope which is drag by some companies in emotional field and by other companies in rational zone; and, in the same time, it is drag either through traditional methods or virtual ones or both (see Figure 1). Figure 1. B2B advertising    Finally, what counts is that B2B advertising achieve its objectives, namely to promote the company image and its products or services and to facilitate selling force steps. b) Personal Selling Personal Selling represents the "spine" of B2B marketing. Some of the experts from the field consider that in B2B the crucial role in materializing or not the business occasions it belongs to selling force. Indeed, the other elements of communicational mix helps in delivering company's image, in talking about its products and services, but all it is happening at a superficial level and return a limitate replay. Starting with advertising and finishing even with websites and the best sales promotions, all communicational tools need help from selling force in order to produce a change in company's profits. Looking from another point of view, selling force has no entrance to B2B clients, if there is no communication first. "The sales force is the infantry - they're the ones in the trenches trying to take territory. Marketing communication can't survive by itself - neither can sales. So a rational conclusion is that getting sales and marketing communication teams togheter is fundamental to the success of B2B companies"."In B2B, customers have to be warmed up, it shouldn't be about a one hit approach. A campaign should be data driven and involve providing a lot of information-based communications before you can hit them with a sales message". What it's specific in personal selling is that there is very little segmentation and the approach differs, in most cases, from company to company and not from a segment to another; the strategy used is one-to-one selling (see Figure 2). Figure 2. B2B personal selling      Every company has its' characteristics and selling force must have the ability to adopt the optimum strategy for every company in the portofolio. Having this premise, one very important issuse is training the sales team. And if, in most cases, companies train people in technology in order to have all technical information about the products and services, there is little interest in training regarding presentation skills and confident use of language. As mentioned above, there is much debate among B2B practitioners about whether to appeal to the head or to the heart. So, if one of company's objectives is that personal selling have an impact on profits, selling force should be train when and how to adopt a purely rational tone or to establish a consumer - style emotional connection. c) Sales promotion In case of "easy to sell" products , the first place in sales promotion field, is taken by price reductions. If sales volumes are big, reducing the aquisition price, means a great incentive and helps a lot in closing the deal. Further on, there is the retailer's decision if he gives the discount to the consumer or keeps it for himself. It seems that on the market, the most used are off invoice allowances and advertising or display discount. Offering coupons in order to be reimbursed is another technique used both in B2B and B2C fields. There is a relevant percentaje of retailers who are motivated by this sales promotion technique and who are gathering coupons in order to be reimbursed by the producer. In case of complex products whose selling process is longer and harder, the sales techniques described above aren't so attractive for B2B actors involved. Depending on the field in which the company acts, the most used sales promotions are: gifts and promotional packages offered to sales force, misterious buyer technique in which the costumer comes from the supplier, programmes based on comission, programmes based on accumulation of a number of points; it's a technique mostly used in B2C area, but with good results in B2B arena too. Included by some experts in sales promotion category, expositions and tradeshows are very used communications' tactics, too; they contribuite in meeting face-to-face with B2B customers and helps building a relationship. d) Public relations Talking about public relations means talking about the image that company whats to deliver to its different kinds of public. It's about creating a favorable story in the middle of public opinion. It's more about company's image and less about its products and services. B2B public relations are similar to B2C public relations; the differences appear only regarding the public targetted, meaning a mass media much more specialised and a public with which company comes in direct contact. Having a positive image on the market it is a very important advantage for the company; even in B2B arena, word-of-mouth communication has a big impact and it's a good strategy to use public relations in order that the company parteners spread "favorable rumours". Public relations helps the company through well-done news releases, conferences and special meetings, lobby, consultance and so on. In conclusion, there is neccesary that all communications ingredients to work togheter in order to distribute the real image of the company to its public and to bring back the expected profits. Using the right communication mix and using it in the right way, can be solved the big dilemma, so well described by the well-known reply of McGraw people: "I don't know who you are. I don't know your company. I don't know your company's product. I don't know what your company stands for. I don't know your company's customers. I don't know your company's record. I don't know your company's reputation. Now - what was it you wanted to sell me?" Through mixing the communication ingredients the company, view as a whole, is being transformed from "unknown" to "known"; finally, B2B marketing communications support organisations' sales effort and improve company profitability. The challange is to find the right puzzle of communicational tools, a different puzzle for every company/client aimed. REFERENCES Belch, G.; Belch, M., Advertising and Promotion. An integrated Marketing Communications Perspective, Fifth Edition, The McGraw-Hill Companies, Inc., New York, 2001 Blythe, J., Esentialul in marketing, Editura Rentrop & Straton, Bucuresti, 2005 Kotler, P.; Keller, K.L., Managementul Marketingului, Editia a V-a, Editura Teora, Bucuresti, 2008 en.wikipedia.org/wiki/Business-to-business_electronic_commerce http://proquest.umi.com: B2B MARKETING: Reaching out to the B2B world Brand Strategy. London:Sep 8, 2005. p.48-51 B2B MARKETING: The land of the B2B Brand Strategy. London:Sep 8, 2005. p.60-61 Business practice Suzy Bashford. Marketing. London:Mar 8, 2006. p.39-40 RESEARCH - B2B MARKETING: When B2B is hard to be Brand Strategy. London:Jul 17, 2006. p.48 BUSINESS TO BUSINESS: Taking care of business Precision Marketing. London:Mar 9, 2007. p.21 VERTICAL MARKETS: Beyond the business facade Precision Marketing. London:Mar 10, 2006. p.21-22 THE ROLE OF THE ACCOUNTING - FINANCIAL DIAGNOSIS IN THE MANAGEMENT PROCESS AT THE LEVEL OF ENTITY Florentina Cerasela MUNTEANU, Lucian Constantin Gabriel BUDACIA Romanian-American University Bucharest, Romania Abstract: The role of the economic and financial indicators is to provide a synthesis of and evaluate the previous financial results, to help identifying the qualities and flaws of the entitys financial activity and to create the premises for financial planning on medium or short periods of time. In order to determine the qualities and flaws of an analysed domain and to point out the causes which generate them, the manager can resort to diagnosis and specific techniques of research and analysis. Among the objectives and indicators possible to analyse are the following: the investments profitability, cost reduction, quality objectives, the budget-accomplishment analysis, turnover, market share etc. Keywords: financial statements, management, market share, turnover The principal means of transmitting the financial-accounting information is represented by the annual financial statements, the disseminated information being obtained from the representation of the economic reality of the entity, using specialized language (technical terms), specific rules and principles. The financial statements should provide the possibility of evaluation of the entitys administration, and especially its capacity to generate cash to pay suppliers, staff, banks, and shareholders. Accounting communication is perceived by J. Durand as a means of expression that is characterized by a message and a code in which the recipient must posses the ability of decoding the message. Communication is a complex act, which provides the representation of a reality starting from structured and selected data, which are processed into comprehensible information using specific language. The market of the accounting information represents the mode of confrontation, arbitration and adjustment of the accounting information supply with the demand of accounting information. The offer of accounting information means all accounting information obtained within the accounting system as well as the forms and ways of disseminating such information. The adjustment of the supply with the demand is restricted by: the normalization of the accounting system, the quantity and quality of accounting information, the costs of production, dissemination and processing of the information. The objectives of the financial and accounting informing for internal or external use consisted of providing information that facilitates fair understanding or knowledge of the economic facts, adapted to a training of an objective feedback and useful for users in taking a decision. The form and content of financial accounting information differs depending on the needs of the categories of users (investors, claimers, internal decision makers and the staff of the entity). The rules defining the presentation and content of such information (annual accounts, issue prospectus, result accounts on activities) come either from external rules to the entity or from internal regulations. The external rules are admitted accounting conventions to which internal regulations to the entity may be added. They constitute a language of communication based on understanding between the transmitter and the receiver of the accounting information, which unifies the entities and the behaviors towards the same economic reality. The concept of accounting is oriented towards the accounting information that has to give a fair view of the economic reality described by a proper application of accounting conventions. It describes the fundamental objectives assumed by accountancy. The informational offer of the annual accounts is emphasized by the objectives and functions these meet. Regarding the objectives, they are different, in permanent relationship of correlation with the users needs for informing. A commission appointed by U.S. accounting body establishes a series of targets associated with the annual accounts, as follows: ( Providing the necessary information to take economic decisions; ( Providing the necessary information to assess the economic activity of the unit; ( Providing information for the assessment of real and potential monetary flows; ( Providing evaluation and comparison information of the performances of the unit; ( Providing information on how effective management of unit resources drive; ( Providing information about the activities of the unit that can be described and measured. U.S body of FASB regulatory accounting believes that the financial statements should provide useful information to investors and creditors decisions, although it recognizes the need for provision of information by other users, too. The International Accounting Standards Committee shows that the information in the financial statements have as objectives: verification of the business management; determining the ability of the unit to remunerate its participants in the production process; evaluation of the securities the unit offers; establishing the timing of investing the capital; fixing dividends; determining economic, fiscal and trade policies; establishing the welfare of a country setting and decision making in the use and distribution of national resources. In conclusion, the objectives of the annual accounts depend on the needs of users and are summarized in three categories: ( Objectives on economic decision making; ( Objectives on the presentation of a piece of information to assess future treasury flows; ( Objective of informing on: the financial situation of the unit, performance of the unit, debts and solvency, liquidity, chargeability and financial flexibility; Realization of the main functions of management involves state analysis of the system headed in different moments of its operation. Based on analysis of the annual financial statements, one can make conclusions about the financial status and performance of an entity. Feedback may be made on the financial balance of the entity with direct implications on the possibility of early detection of difficulties and implicitly of the risk of bankruptcy. Any difficulty arising within entity or any good financial condition is seen in the financial statements. Consideration of the financial statements, tracking and analyzing their main positions represents essential approaches for managers in substantiation of their decisions especially regarding financial policy. The role of the financial-economic indicators is to synthesize and evaluates earlier financial results, helps to identify strengths and weaknesses of the financial activity of the entity and creates preconditions for financial planning in the medium and short term. To learn the strengths and weaknesses of an analyzed field and to highlight the causes that generate them, the manager may appeal to diagnostic and specific research and analysis techniques. Among the possible targets and indicators to track by the managers we can enumerate: return on investment, turnover, reducing costs, quality objectives, market share, profitability, budget-achievements analysis, etc. Managers of entities are interested in certain reports which include financial-economic indicators such as: liquidity and solvency of the entity (in order to meet due obligations and preventing risks of loss or delay in implementing); market risk (for evaluating the current performances and adaptability, the financial capacity to generate cash in the future); the way of using existing resources in order to create new sources; relationship between profit and liquidities; the financing of success activities in the short and long term; implications on future cash flows; aspects of its adaptation to changing business environment. As a practical activity, the economic and financial analyses have a permanent character and through the capitalization of the information provided by the accounting system and policies, it examines the phenomena from an economic point of view, respectively from the resources consumption and the obtained results. The analysis is intended to: detect what goes wrong within entity; calculate irregularities; detect irregularities; make predictions starting from a given situation. The diagnosis and analysis aim at identifying and measuring the causes which led to differences between the achievements and standards, the causes coming from the juncture and from internal factors are highlighted. They may be considered the best tools available to managers. Managers often turn to diagnostic analysis, because it detects some imbalance states in the origin and purpose of identifying the causes which have generated them and the establishment of recovery measures. Concerning the diagnosis of finance, Peter Druker says that the diagnosis is an important tool at the disposal of the management of entity unlikely to help him understand the past and the present of the entity and also to guide his actions in the present and future. For any manager, the diagnosis of the entity he manages represents the point by which the health condition of the entity is estimated. Financial accounting benches diagnosis within an entity would be: analysis of the economic financial performance of the entity; analysis of the profitability of the entity; analysis of financial balance and liquidity status of the entity. In the last period, also a great importance takes the non-financial indicators like: the quality of the strategy, the innovation capacity, the capacity to keep their talented collaborators, the market part, the experience of management, the quality of the main processes carried out by the entity. The entity must be managed as a business that brings profit, for this information is necessary to allow managers to make informed feedback. It takes four sets of diagnostic tools: basic information, information regarding productivity, information on skills and information about the allocation of limited resources. Together they form the implement that the administrator uses in the current business management. The oldest and most used set of diagnostic and managerial tools are the forecasts regarding cash flow and liquidity and standard indicators, and also the ratio of the traders stocks and their sales, of earnings and paid interests, of claims older than six months , total claims and sales. They can be called basic information. The second set of tools for business diagnosing deals with the essential resources productivity, analysis of the AVE economic added value. Measuring the added value in relation to all costs, including the cost of capital, AVE actually determines the productivity of all factors of production. AVE should be used to learn what goes as it should, it shows what product, service, operation or activity is an unusually high productivity and added an unusually high value. The most recent of the means used to obtain an information regarding productivity is the comparative analysis, the confrontation of someones achievements with the best achievements in his field or with the best achievements in any field. Together AVE and comparative analysis provides the necessary diagnostic means of measuring the productivity of all factors and keeping them under control. The third set of instruments refers to skills, carefully follow of the self achievements and the competition and giving particular attention to unexpected success and failures of the areas in which ought to obtain good results. Success demonstrates what the market appreciates and what is willing to pay; they indicate the area in which business enjoys priority. The failures should be considered either a first sign that market is changing or the entity weakening competences. REFERENCES Albu, N.; Albu, C. (2003) Instrumente de management al performantei, Bucuresti: Ed. Economica. Burdus, E.; Caprarescu, Gh. (1999) Fundamentele managementului organizatiei, Bucuresti: Ed. Economica. Feleaga, N.; Feleaga, L. (2007) Contabilitate financiara o abordare europeana si internationala, Bucuresti: Ed. Economica. Hennie van Greuning (2007) Standarde internationale de raportare financiara ghid practic, Bucuresti: Ed. Irecson. Malciu, L.; Feleaga, N. (2005) Reforma dupa reforma: contabilitatea din Romania in fata unei noi provocari, Bucuresti: Ed. Economica. Ristea, M. (2005) Contabilitatea financiara a intreprinderii, Bucuresti: Ed. Universitara. Summers, E. L. (1989) Accounting information systems, Boston: Houghton Mifflin Company. Vaasen, E. (2002) Accounting information systems a managerial approach, New York: John Wiley & Sons. THE ECONOMIC DIMENSION OF GLOBALIZATION EFFECTS ON BUSINESS MANAGEMENT Gabriel Claudiu MURSA, Roxana PARASCHIV Alexandru Ioan Cuza University Iasi, Romania Abstract: Economic and political events of recent decades shows with sufficient clarity that the world we live in is the subject of a profound process of globalization. This process has important economic implications to both businesses as well as on economic policies. Above all, globalization intensifies competition, reduce prices and allow a better allocation of scarce resources. A larger size of the market allows firms to obtain increasing returns to scale, the reduction of production costs and lower prices for goods. Under the pressure of foreign competition, the behaviour of national firms suffer major changes. The events show that a higher degree of competition eliminates small business firms in favor of large companies. The main reason of this situation seems to be that big companies are able to reduce the average costs for the management of their resources. Meanwhile, despite broad popular beliefs, the big companies seem to hold a more adaptable leadership than the small businesses. That becomes a great advantage in a business because in a large the market the conditions of time and space are changing very rapidly and leaders must urgently adapt their resources to these realities. The most important consequence produced by the globalization on management companies is the decentralization of decisions and increase the degree of responsibility to local managers. This situation is imposed by the increasing amount of information to be worked in the business operates on integrated markets. Keywords: business management, decisions, globalization 1. INTRODUCTION One of the major preoccupations of economic theory in recent decades is the phenomenon of globalization. The situation is understandable if you look at the picture of the world economy of that period. More than in any other age, national economies have tended to integrate into a global economic system increasingly reducing barriers national or continental. Therefore, the anatomy of economic processes today are changing with great speed. Capital fly with great ease, goods and labour move rapidly anywhere in the world. Romanians buy their products online from the U.S.A., Americans reserves vacancies in Thailand through a simple click, the Chinese buy oil from Iran, Germans buy tea from India and sell cars in Saudi Arabia. Meanwhile, the NYSE brokers start the day following the closing of the Tokyo Stock Exchange and the evolutions of stocks exchange indices form London, Paris or Frankfurt. Every day, millions of individuals spend their holiday abroad. The world has become the place where the famous Harry Potter books are translated in over 60 languages, are sold in over 400 million copies in every corner of the planet and released at the same time in many libraries of the world. Despite natural barriers, the world becomes the house, the common place, where the light is never turned off. It's like Earth would not be a huge world, where there is night and day simultaneously. For the world economy, the sun never sets because Earth is flattening (Friedman,2006). Economically, this means extremely important consequences. Thus, the crisis in the U.S.A. real estate decreases apartment`s prices on the Bulgarian coast, the opening the Olympic Games (themselves a big business) are received simultaneously by billion individuals worldwide and the European currency quotation is instantly changing by leadership announcements made by FED board. All these events show the phenomenon of globalization in its essence, the phenomenon of integration of national economies into a global system more complex and interdependent visible especially in the last two decades, after the fall of the Berlin Wall. The statistical data reveals without a doubt that the phenomenon of globalization gain a scale that has never had one. Reducing transportation costs and those of distance communication have determined that goods can cross national borders increasingly higher amounts Goods are imported and exported with the same ease with which circulates inside national borders. Through this process, national economies become increasingly interdependent.According to data provided by specialized institutions, the share of world exports in GDP has doubled just between 1970 and 2000, from 8.5% to 16.2%, reaching a level of approximately 14,000 billion U.S. dollars, an amount which is situated between the levels of GDP of U.S.A. and the European Union. Consequently, globalization represents, today, a feature of the global economic system, a process that continuously change the structure of economic phenomena. Globalisation slowly destroys the autarhic, local, restricted economy changing at the same time the nature of productive processesand the everyday life of comon man. This is why it deserves a careful analysis even the limited space of this work. The discussions related to the phenomenon of globalization seems to divide the public opinion and the academic world into two distinct visions. On the one hand we have the popular movements, violent and radical, presented in the places where the great economic and political powers of the world meet every year. The economic theories against globalization, supported even by people who received Nobel Prize for economics, are based on arguments which usually belong to political rhetoric of the left movements. According to this view, the globalization produces benefits for the rich countries on account underdeveloped countries, it proves unable to reduce poverty and creates an increasing instability (Stiglitz, 2002). Against such attitudes, the liberal-conservative thinkers demonstrate that the process of globalization offers a great possibility for diffusion of knowledge and technology, to promote competition and investments, to reduce poverty (Wolf, 2004; Norberg, 2003). In the same sphere may be encountered moderate positions that recognize in this process a good thing but not good enough (Bhagwati, 2004). However, despite differences of views, the process of globalization are spread in a pattern increasingly stressed. This proves that, in spite of criticism, globalization is accepted by the majority of the world population which means implicitly that produce positive effects. Beyond its various interpretations, globalization means the integration of separated and local market into an complex, interdependent economic system that represents a single large market. This means that national or regional barriers in the path of international trade are progressively reduced by making the goods, services, labour and raw materials to move relatively freely from one area into another of the world. Customers can buy products from outside and producers can sell their goods all over the world as it sells in the country of origin. Actually, globalization means the elimination of national borders as part of the organization of productive activities. 2. GLOBALIZATION AND BUSINESS MANAGEMENT Globalization means the integration of national economies into an extensive system by the tendency to reduce commercial barriers and stimulate the traffic of raw materials, goods, labor, technology and information. In fact, it means the opening of local markets and their integration into a common and wider market. This situation produces significant effects on the management of companies. The first important consequence produced by globalization on the administration of a company is due to intensifying competition. Local small markets can support, technically, a restricted number of companies that provide a service or a particular good. In this situation producers have relatively important power in dealing with customers. However, the progressive reduction of national barriers produced by globalization makes the local or regional markets could enter a lot of other sellers outside. Therefore, domestic firms must cope with a intensified competition which will affect its management. Under the pressure of competition, the firms privileged in the regime of closed economy are obliged adopt new commercial policies based on performance which means that their management philosophy should be changed. The conservative management will be replaced by a flexible and innovative management able to cope with competitive pressure. In order not to lose customers in favor of newly entered, the management companies should channel their attention more to the customer. An eloquent example of this is supplied to us by phone market in Romania.Until two decades ago, there is only one company providing telephone services in Romania. The prices charged were extremely high, the quality of services was extremely low, the company management was established by political criteria, the number of employees was too high and the employment was realized through bribery and personal relationships. Installing a telephone take months or years and was obtained through personal relationships and informal payments. Meanwhile, leaders of the national telephone company were the best paid managers in Romania. However, due to monopoly situation they enjoy, all the costs of a management could be transfered to customer prices. The situation changed radically after the domestic telephony has entered two foreign companies supplying the same service, but through cellular technology. In the first phase, the coming of new two competing firms had dramatic effects on the national company. The level of sales and market share is rapidly decreasing, the traditional clients quit in favor of new competitors and the profit of local company was rapidly decreasing. To avoid bankruptcy, the management of national telephony company were enormously changing. First, the policy commercial focused attention to the customer, the overcroweded staff has been significantly diminished and adapted to new market requirements and the management of the company passed from a political criteria to one based on economic performance. The old managers were replaced by younger leaders, many of them coming from abroad. Within a reasonable period of time, the company's offer became more attractive, the reaction of management have acquired an increasing dynamics which means that the earlier status quo and conservative philosophy have been replaced with an innovative and flexible way of thinking. The second big change produced by the globalization on the management of companies is due to increasing of their size. Opening domestic markets and their unification into a big common market can produce a significant increase of the size companies. Economic theory explains this phenomenon through economies of scale which means that a company can increase its sales and profit when its production level increases. This happens because increasing the level of sales up to a certain level is to decrease the mediu fixed cost . As a result, a company has the opportunity to increase their profit margin or increase the level of sales by reducing prices. The situation is valid only when the market where the company works is increasing, as it happens in conditions of globalization. The effects of scale economies may be visible in case of multinational companies which, due to emergence of local markets, were able to extend their area of activity in most countries the world. Now, there are companies in the world which have expanded so much that their total turnover exceeds the GDP of many countries and this happened because globalization has made profitable a extension of production impossible to realize in conditions of economic isolation. The phenomenon of extending international companies has produced a serious impact on management. Up to `50 -` 60 of the last century firms were led through a system in which only the top managers made decisions imposed then to lower hierarchical levels. It was a case of bureaucratic, authoritarian and visions centralized manegement. During this period, leaders gather knowledge from inside and outside the company, processes knowledge, make decisions imposed to executors. After this period, this way of managing the business lost its effficeincy because of increasing of companies size produce by the growing markets and globalisation. Increasing in the size firms produced by increasing of the economic system in which companies operate has resulted in a big change in the philosophy of old style management. More specifically, the central management of the company has lost much of the scope of the authority in favor of levels at the base. The situation is due to increasing enormous volume of knowledge of globalization activity involving the company. The increasing in the size companies resulted in the increasing of the volume of information required by its activity or produced by it. In addition, globalization has determined that the activitites of one company to be more sophisticated and diverse. As a result, the central leadership of a large company is capture and process the huge volume of knowledge necessary for the operation of a profitable business.In other words, the effective conduct of business activities depends on a volume of critical knowledge that can not be purchased, processed and transformed in decisions by a small group of managers located in the forefront of such companies. As a consequence, the central government will have to delegate an important part of decision-making authority to the levels which is in direct relationship with this critical knowledge. Due to the fact that they are unable to gather and process the full knowledge that depends on the running profitable businesses, top managers of the company will have to decentralise the decision-making process, to give more rights to persons in possession of a lower volume of information and located near the place where it occurs and is used. Limited human nature makes the coomon man to have a reduced intellectual capacity by comparison with the level of knowledge that would be required to process it. Therefore, it is impossible for the managers of a company like Toyota that sells cars in the most countries of the world and buys raw materials from many partners to know the terms of spatial and temporal which depends on the success of the business in every moment. To be able to lead a company in a bureaucratic and centralized manner you should register these time and space fluids conditions, process them quickly and efficiently and to including them in decisions furnished to the bottom of managerial pyramid. But this is absolutely impossible in a such complex economic system in which we live. The head of the Toyota company does not know what was happening with demand for automobiles at a time, in a specific area. Therefore, this knowledge of time and space for the sale of a Toyota car can t be taken into account in decision-making only at the level of management situated in the immediate vicinity of this knowledge. Therefore, the top managers of the company should leave a large autonomy to those who sell cars in the area because only these individuals may absorb and process the knowledge of time and space necessary for the sale of Toyota cars in a specific area . As a result of these important changes produced in the structure of the economic world, the role of a central management companies also focuses first of all in planning strategic activities, leaving the role of decision-making will be shared with all lowerlevels of the management pyramid. Now, individuals from the bottom of company are not only simple executors but people who participate in drafting the entire decision-making process inside the company.They are not easy subject but individuals who cooperates with higher levels of management hierarchy. Their value for the company increased because they are the owners of critical knowledge for running the company, a knowledge possesed only by them. Now the essential role of top managers is to motivate the people from the bottom of pyramid to participate with their knowledge at the critical decisions that make the firm works. Only managers at the bottom of the managerial pyramid know the preferences of local customers who now are not only Japanese but the Americans or Japanese, American, Brazilian, Romanian. 3. CONCLUSIONS One of the most important effects of globalization process is exercised on the companies management. These become larger and more sophisticated and needs to change the old and traditional business management style from a centralist, authoritarian and bureaucratic model to a decentralized, flexible and relatively democratic. This major change in management philosophy is due to the fact that the enlargement of the external environment of the company determines that its functioning depends on an extremely high volume of information that can not be purchased, processed and turned into decisions only by the central management companies. For this reason, the modern firms put emphasis on the delegation of responsibility, on the cooperation of all levels of decision-making and motivating all hierarchical levels. REFERENCES Bhagwati, J. (2004) In defense of globalization, New York: Oxford University Press. Friedman, Th. (2006) World is flat. A brief history of the twenty first century, Farrar, Straus and Giroux Norberg, J. (2003) In defense of global capitalism, Washington:Cato Institute. Schumpeter, J. A. (1974) Capitalisme, socialisme et democratie, Paris: Petite Bibliotheque Payot. Stiglitz, J. (2002) El malestar en la globalizacion, Madrid: Santillana Ediciones Generales. Wolf, M. (2004) Why globalization works, New Haven: Yale University Press. MEANS OF DEVELOPMENT OF KNOW-HOW IN THE ENTERPRISE Carmen NASTASE, Carmen CHASOVSCHI Stefan cel Mare University of Suceava, Romania Abstract: The globalisation and new technologies create opportunities for economic increase and that means a significant cooperation of organization with high level educational. In European Union next to the communitarian institutions, the national authorities and diverse international organizations / organisms (OECD, World Bank, WTO etc.) give more importance to the sector of education and is offering assistance in order to assure the quality of the educational processes for being a factor of human development, sustainable economical growth. The research questions for this paper are: how network of universities could serve better innovations activities of the firms and other organizations in the region? how to get a bigger share of enterprise to do growth oriented innovation activities? The research work done was based on international project in University of Suceava and the interview with experts and actors. The objectives of the project are better knowledge on competitiveness, innovation and entrepreneurship processes in peripheral areas in Europe; overview on best practice cases for innovation and entrepreneurship in rural and peripheral areas in Europe; built up a practical toolbox for innovation, adapted for areas, sectors and enterprises which usually do not have a leading role in innovation processes; develop students competences to deal with innovation and entrepreneurship in their own working environment; strength the networking between the partners; develop students ability to think and work in an international context and to learn from others experience. Keywords: development, enterprise, entrepreneurship, innovation activities, sustainable economical growth 1. INTRODUCTION The European Union gives a main role to the research, development and innovation domain for consolidation of the competitiveness and for the economical growth. The important investments in research, development and innovation are essential for prosperity and economical growth at the level of those 27 member states of the EU; gradually, some strategies of the member states have emerged with projects/ programs promoted by the Council and by the European Commission. The paper are subject a case study. This paper was based on international project in University of Suceava. The objectives of the project was better knowledge on competitiveness, innovation and entrepreneurship processes in peripheral areas in Europe, overview on best practice cases for innovation and entrepreneurship in rural and peripheral areas in Europe. 2. THE EDUCATIONAL PROCESSES AND POLITICS The development of modern economies, especially in the area of those three poles of power, EU, USA and Japan, has determined the reconsideration of the educational politics and the extension of the different schooling forms beyond universities lectures. In EU, next to the communitarian institutions, the national authorities and diverse international organizations / organisms (OECD, World Bank, WTO etc.) give more importance to the sector of education and is offering assistance in order to assure the quality of the educational processes for being a factor of human development, sustainable economical growth and social cohesion. The individuals knowledge and abilities are determinant for the growth of a country economy and standards of living because the results of the educational process are materializing, finally, in goods and services, increased institutional capacities, a public sector more efficient, a stronger civil society and a better place for investments. The quality, the equity, the efficient superior education, the activity of research-development is essential in this process both for the developed countries and for those in the course of developing. Essentially, can be said that the world countries become established in global competition by education and science; especially the science is translating in general economic growth by multiple and complex ways, and in the USA case, the estimations shows that the science itself has represented half of the American economic growth in the last five decades(Toffler,2006). The major changes that influence the conditions in which in the present is unrolling the educational process in the entire world, changes that has to be considered even by EU includes(An Overview of Higher Education and GATS). The globalization is emphasizing leading to an increment of the persons mobility, of the access to knowledge out of the national borders, to the growth of demand for education, including e-learning, to the growth of the adults needs for continuation of their education, to the increasing of investments etc. The information technology and communications are rapidly extended in entire world concomitant with their application possibilities in the education field. In many parts of the world the information technology can assure the access to education for the persons that cannot be served by the traditional institutions. In European Union, each member state assumes the entire responsibility for the educational systems and for the content of educative programs, based on the subsidiary principle. The EU role is to contribute to the development of a qualitative education by encouraging the cooperation between member states and, if is necessary, by completing their actions for the porpoise of developing the European educational dimension, by favoring the mobility and by promoting the European cooperation between educational institutions. 3. MEANS OF DEVELOPMENT OF KNOW-HOW IN THE ENTERPRISE In the knowledge economy, for a success company/enterprise to maintain an prosper in businesses it is determined to reconsider the role accorded to the knowledge and to applied management; it will also operate with material/tangible actives, with a certain infrastructure, but the market value of the company is given by its intangible actives, by the knowledge assimilated, by the intellectual capacity of its employers, by the capacity to gain knowledge, to create and sell the knowledge. The property and the traditional capitalism, says Toffler are becoming something new and bizarre; together with the physic aspects that define the property and gives value to it, the intangible aspects attached to the property are becoming more and more important (Toffler, 2006). Between the characteristics that define the knowledge based society/economy, that through their specific determine various strategies elaborated by the EU institutions, we mention the followings (Nicolescu, 2003). Enterprises need flexibility in application of know-how and continuous increase of engineering know-how to lower cost of production while the speed of changes in the global market place increases. The market value of a company/enterprise is mostly given by its intangible actives and secondly by its material component, meaning that the value of a company is given by the knowledge, ideas and information detained by its employees; the employees become the main active of the company, because only them can obtain and process the knowledge. A threat for enterprises however is loss of engineering know-how through floating staff: staff is hired on temporary contracts and experts continuously are looking for new opportunities for self-development. The geographical distance between markets, companies, subsidiaries, branches, and also between the tendered and consumers, have pressed/reduced in relative terms and became less relevant in business strategies, factory positioning, subsidiaries positioning etc; the main motivation is given by the Internet and the computer networks, because, sys Drucker, e-business represents for the Informational Revolution what the railway meant for the Industrial Revolution (Drucker, 2004). In the main branches especially, the annual number of innovations/inventions are growing, and the creation and spreading period of an innovation is permanently reducing; wherever the object of activity or the dimension of a company is, the R&D component of the companies should remain a permanent preoccupation in order to support the effort of the governments and other organizations as EU. 4. OVERVIEW ON BEST PRACTICE CASES FOR INNOVATION AND ENTREPRENEURSHIP IN THE INNOTOOLS PROJECT University Stefan cel Mare of Suceava has led or participated in over 80 projects that means a major role in delivering European Structural Funds Programmes. The University trough the Faculty of Economics and Public Administration initiated many projects financed by EU or by Ministry of Research and Education aiming to SME growth: Developing and implementation of the entrepreneurial behaviors of the students and graduate students from Bucovina area in market economy development context (CNCSIS 720, implementation period 2004-2006), Optimal strategies of adherence (and expansion) of the multinational companies to the efficiency of the technological transfer through the ISD chain, European Curriculum for Methodological Forming in Environmental Education (Leonardo da Vinci, implementation period 2006 - 2007), INNO-FOREST: Integrating innovation and entrepreneurship in higher forestry education(implementation period 2005 - 2007), INNO-TOOLS Enterprise level Inno-tools Innovation tool-box in European peripheral areas(implementation period 2007 - 2008), Leonardo vocational training according to EU standards for young graduates in the field of adult education - implementation period 2005-2006, Developing of skills and competences for trainers in the field of formal and informal entrepreneurship training programmes for local community, CII-SK-0044-01-0506 - Applied Economics and Management, CENTROS Counselling Centre for the unemployed. The important projects related to the Structural Found are the some project financed trough the Phare CBC Cross Border. The VISEC (Virtual Incubation of Student Entrepreneurs Cross Border) project will help to enable the border region between Romania and Ukraine to consider promoting entrepreneurship projects outside of formal school activity, as an educational leisure and as a learning activity for young people, and another project - TESCA (Tourism Entrepreneurship in Suceava and Chernivtsy Area) project is a Human resources development project and will contribute to a steady upgrade of entrepreneurial skills and sustainable business cross border enterprise cooperation from the tourism field. INNO-TOOLS project (www.innotools.usv.ro) is the case study for this paper. This project define innovation tool box in European peripheral areas. Europe is an agglomeration of different innovation systems. While some regions of the European Union are strongly integrated in knowledge transmission, others continue to be peripheral and excluded by major technological transfer flows. The peripheral areas, once confined to Southern Italy, Spain, Greece and Portugal have now extended to the East (Archibugi and Coco, 2005). The peripheral areas are characterised by high unemployment, narrow occupational base, poor job creation as well as rapid emigration (Fontes 1997). In a peripheral economy new firms formation and survival is a complex undertaking, due to the lower technological and knowledge based opportunities and to the more limited demand for such products. These conditions affect particularly the SMEs, more dependent on local business environment than the large companies. The greatest challenge to business management in general and especially in periphery is improving the personal productivity and effectiveness of front-line persons doing increasingly complex and unique jobs (Drucker 2002). This calls for an approach to management education, whereby practicing managers learn from their own experience (Mintzberg 2002). In spite of intensive research work and new knowledge on innovation, and on knowledge transmission in peripheral areas, there is lack of educational courses and curricula in regular higher education in this topic. Especially, there is a lack of professional master level education, focusing on creation and implementation of innovations and entrepreneurship. Professional Master level education on is at starting stage in Europe, many institutions have just started or are going to start the programmes. There is need for interdisciplinary education which emphasizes co-operation and networking at second cycle level. Also the involvement of enterprises and working life in general is necessary in the education. The main aim of this project was to transfer the knowledge on innovation, innovation management and entrepreneurship straight from research into the education by means of organizing a practical educational course, and by working with real world cases. The transfer was target SME sector and it will constitute a positive input to the improvement of regional innovation processes in peripheral areas. The secondary aim of the project was to develop and test new curriculum and teaching materials in the topic of Innovations and entrepreneurship in peripheral areas in Europe, addressing therefore the need of improving educational supply on the topic. The partners of University Stefan cel Mare Suceava was: Savonia University, Finland, University of West-Hungary, Hungary, The University of Padua, Italy and University of Forestry, Bulgaria The result of this project was: better knowledge on competitiveness, innovation and entrepreneurship processes in peripheral areas in Europe; overview on best practice cases for innovation and entrepreneurship in rural and peripheral areas in Europe; built up a practical toolbox for innovation, adapted for areas, sectors and enterprises which usually do not have a leading role in innovation processes; develop students competences to deal with innovation and entrepreneurship in their own working environment; strength the networking between the partners; develop students ability to think and work in an international context and to learn from others experience. This project supports the establishment of European higher education area by enhancing the quality of education and supporting the European dimension in education. Furthermore the project promoted, with its contents, sustainable economic growth and social cohesion by supporting the livelihoods in peripheral areas and innovation in local enterprises. Sustainable economic growth means to contribute to increase the growth rates of per capita GDP and income in the region, under conditions that lead to improving the quality of life of the population, alleviating poverty, and preserving or improving the natural resource base. 5. CONCLUSION The European Union gives a main role to the research, development and innovation domain (RDI) for consolidation of the competitiveness and for the economical growth; this domain will be called synthetically Research and Development (R(D). Changes occurred in technology and society demands introduce changes in traditional higher education, quality being seen as a knowledge generation in academia nowadays. The case study of the paper, the Innotools project was contribute to achieving the Lisbon goal of making the EU the most competitive knowledge-based economy by giving participants practical toolbox to innovate. Moreover, the project reinforces the role of universities in boosting competitiveness and facility access to knowledge for all by creating and disseminating knowledge and innovation. It improves the participations in adult learning and by this means increase peoples capacity to adapt to rapidly changing working environments. The project was also expected to provide benefit to audiences beyond the five partner institutions and their immediate constituencies. The Inootools idea integration of multiple socio-economic and environmental objectives, and offers an opportunity to provide a model to other jurisdictions grappling with development issues. Thus, this project can also advance know how on practical strategies for the achievement of sustainable development through the integration of public policy, private sector strategies and academic models. The learning that will result from this integrated multi sector project will provide useful lessons for both developed and developing countries. REFERENCES Archibugi, D., Coco, A., Is Europe Becoming the Most Dynamic Knowledge Economy in the World? Journal of Common Market Studies, Vol. 43, 2005, No. 3, pp. 433-459 Fontes, M., Creation and development of new technology-based firms in peripheral economics, In Jones-Evans, D.; Klofsten, M., Tehnology, Innovation and Enterprise, The European Experience, 1997, pp. 107 147. Drucker P., Managing in the Next Society, St. Martin Press; traducere Managementul viitorului, Editura ASAB, 2004 Nicolescu O., Plumb I., Abordari moderne in managementul si economia organizatiei, volumul I Management general al organizatiei, Editura Economica, 2003 Toffler A., The Eco-Spasm Report; translated Raport despre eco-spasm, Ed. ANTET, Oradea, 1996 Toffler A., Toffler H., Revolutionary Wealth, 2006; translated Avutia in miscare, Editura ANTET, 2006 Science, Technology and Innovation in Europe, EUROSTAT Pocketbooks, 2007http://oberon.sourceoecd.org/vl=1075868/cl=21/nw=1/rpsv/factbook/07-01-01.htm An Overview of Higher Education and GATS, www.acenet.edu Report from Educational Council to the European Council, http://ec.europa.eu SEGMENTATION OF THE TOURIST MARKET Alexandru NEDELEA, Mihaela STATE Stefan cel Mare University of Suceava, Romania Irina SUSANU Dunarea de Jos University Galati, Romania Abstract: This paper explores the significance of the tourist market segmentation. The main criteria for segmentation and the most important tourist market segments are examined. The improvement of the tourist product and tourist services can be achieved by segmentation of the tourist market, choice of suitable market segment and taking good position on the tourist market. Keywords: segmentation, tourist market, tourism marketing 1. INTRODUCTION Market segmentation is a fundamental practice in marketing research, which involves the process of dissecting markets into smaller subgroups that share common characteristics and gaining a precise understanding of different groups of people. Segmentation allows the identification of diverse customer groups who should be treated differently. It has a role to play in developing both short and longer term marketing strategies. To be useful, the segment identification process should result in segments that suggest marketing efforts that will be effective in attracting them and at least one segment large enough to justify specialized marketing efforts. After segments have been identified, the business must select those segments which offer them the greatest opportunity. When determining target markets, consideration should be given to the ability to offer a marketing mix which will be successful in attracting each segment. Segmentation involves a three-step process (Kotler, 1999). The first step in this process is market segmentation, dividing a market into distinct groups of buyers who might require separate products. The second step in the segmentation process is market targeting, evaluating each segments attractiveness and selecting one or more of the market segments. The third step is market positioning, developing a competitive positioning for the product and an appropriate marketing mix. One of the most frequently used methods for segmenting a market has been demographic segmentation. Demographic segmentation consists of dividing the market into groups based on demographic variables such as age, gender, family life cycle, occupation, education, religion, race, and nationality. Understanding demographics is imperative to product development and segmentation, especially with regard to understanding trends in the market place. One reason for the popularity of this method is that consumer needs, wants, and usage rates often vary closely with demographic variables. Another is that demographic variables are easier to measure than most other types of variables. Geographic, psychographic and behaviouristic variables are other common segmentation variables. Segmentation is now becoming more sophisticated with the advancements in computer hardware and software. Modelling software uses linear regression, logistic regression, neural networks, and CHAID (Chi-Squared Automatic Interaction Detection) to identify market segments. These models often identify the segments and the values of the different segments, giving the marketer information used for targeting. These programs add to marketings preciseness, as they often give information on whom to target for specific products. The literature discusses two principal approaches to segmentation. They are a-priori and a posteriori segmentation. Apriori segmentation requires the researcher to first choose variables of interest and then classify buyers according to that designation. The second approach is to segment markets on a post-hoc basis where the researcher choose a range of interrelated variables and then clusters buyers into groups whose average within group similarity is high and whose between group similarity is low. The total market for any product is likely to be quite wide, but by describing the differences between segments, it becomes possible to create focused and cost-effective strategies for each one. It is far more productive and cost-effective to identify several smaller groups of people or market segments than to go after larger segments for which there is a great deal of competition. 2. THE ROLE OF THE MARKET SEGMENTATION IN TOURISM Tourists are not all the same, they have different pictures of their ideal vacation. Market segmentation is the strategic tool to account for heterogeneity among tourists by grouping them into market segments so that a tourism organization can use greater precision in serving and communicating with these groups. Both tourism researchers and tourism industry use market segmentation to study opportunities for competitive advantage in the marketplace. Market segmentation becomes the crucial factor in the strategic design process of target marketing. Like many other markets, tourism markets do not respond homogeneously to marketing activities. Subdividing visitors into useful groups may provide a basis for competitive advantage. Tourism managers are likely to be interested in determining which segments would support a given product category and how the segments differ in their response to a range of different offerings expectations. Market segmentation studies have been an important research area in tourism literature. One important consideration for segmentation studies is what variable to use for segmenting markets. A variety of segmentation variables have been used for tourism market segmentation.Markets can be divided in a number of different ways. There is no unique or best way to segment markets, but ways in which customers can be grouped are: purpose of travel (business, leisure); geographic location / origin; buyer needs & motivations; buyer or user characteristics; demography (age, gender, lifecycle); economy (income, education, occupation); psychography (psychocentric, allocentric ); equipment ownership (sailboats, canoes, tents, snowmobiles); lifestyle attributes (activities, interests, opinions). There are associated benefits of segmentation but the bottom line is that it enables better marketing decisions, and promotes more viable operations. The use of the neural networks, a type of artificial intelligence, is becoming a popular segmentation technique. It is often used as a data mining tool to discover relationships between customers and to identify customer segments that might not be apparent to the marketer. Mazanec (1992) illustrated the usefulness of neural networks by segmenting tourists. The research on segmentation used a variety of statistical techniques to identify and describe segments. Despite the subjectivity involved in selecting the variables to include in a segmentation model, it is important for those associated with the planning, management and marketing of the tourism destinations than they attempt to gain an improved understanding of the origin of their visitors and travel motivations. The market segmentation approaches must be driven by the strategic goals of destination. Using the segmentation of the market, the unsatisfied needs of the clients can be revealed earlier than the rivals, which is a precondition for ensuring a successful market presence. Identifying its target markets gives opportunities to the tourist company to develop better marketing politics directed to them. The more popular methods of segmentation take into account country of residence, the purpose of a trip and whether the visitor has been to the destination before. A tourists country of residence is a particularly useful criterion, claim the researchers, because it can identify a broad range of consistencies in behaviour based on geography, language and even religion. But individual characteristics are also important, with the pair pointing to the significance of gender, age, income level and education in adequately defining a market segment. Peoples activities, interests and opinions also play a key role in decision-making and travel habits. These behavioural characteristics (also known as psychographics), when used in conjunction with demographics, provide a much stronger marketing tool for tourism businesses and planners. By understanding peoples motivations, certain sub-groups can be targeted more effectively, as well as reflected in new product lines. By taking into account the instability of consumer behavior, the results of the segmentation may be considerably enhanced. It is very difficult to identify visitor profiles and expectations due to their diversity. It seems that typical nature or culture tourists tend to be in the 39-59 age bracket range and are generally better educated, have a broader travel experience, are more quality conscious, and sensitive to environmental and social concerns. They also regularly take holidays outside normal peak seasons. The fact that Europe's population is getting older, but staying active longer, means that seasonality should be seen as an opportunity rather than a threat for this form of tourism. According to an ecotourism survey on German tourists, tourists in search of nature or culture are rarely attracted to large luxury hotels. They will be much more interested in smaller establishments of good quality which provide a personal service and a certain level of comfort and quality - the demand for two and three star accommodation is generally very strong. Hotels tend to be chosen by couples, visiting an area for the first time and staying a shorter period of 4-7 nights. Holiday cottages and camping, on the other hand tend to be for larger groups, mainly families, probably on repeat visits and staying a longer period of 8-10 nights. The cost of accommodation becomes an increasingly important consideration the longer the tourists stay and the larger the groups are. As one of the chief characteristics of this market is its heterogeneity, there is a need to include other variables, such as lifestyle, in order to segment it more adequately. This would permit a greater depth of knowledge of the variables influencing tourist behaviours, rendering them accessible to businesses, which could thus better satisfy tourists needs and wants by matching the services they offer more efficiently to them. The World Tourism Organization predicts that most of the increase in European tourism receipts over the coming decade will come from alternative forms of travel not involving the classic sun and sand tourism. Some of the growth will come from a greater volume of tourists, but a significant portion will result from a shift in tourist numbers between the different segments. People are becoming more experienced in traveling and discerning in their choice of destination, leading them to search for new places and new tourism products. They are more mobile - cross border travel is easier than ever thanks to the liberalization of the airlines, construction of new roads and European integration. People are increasingly concerned about the environment The main task of marketing is to know the wishes, intentions and expectations of potential clients. At the same time, it is important that tourist enterprises know who and how many are these groups of clients, which are equal or similar. On this base, they shall be differentiated as to segment groups of clients, which have got analogical consuming behaviour, formed on the base of a maximal inner similarity in relation to a chosen main criterion and a maximal indicative difference in relation to the others groups of clients (rippendorf, 1971). Competitive tourism destinations and industries have marketing strategies that target specific market segments in order to provide high value products and services, and greater levels of tourist satisfaction. They acknowledge that the needs and wants of tourists worldwide is not the same and that concentrating their efforts on a small part of the overall market will enable them to raise their credibility, have higher levels of tourist satisfaction and more cost-effective marketing efforts. Segmentation of the tourist market can be approached from two directions: supply side or the demand side. Demand depends on the availability of time and money, on images, perceptions and attitudes. It is influenced by irrational factors (fashion and trends), too. The objective is to reach out to potential customers in a more cost effective manner. There is debate about Product Push versus market Pull. The former is designing a product and packaging it and hoping that there is a market for it, while the latter attempts to find a niche market, identifying the needs and wants of individuals within that market, and designing a product to meet those needs. Segmentation should not based purely on similar product attributes; a market pull approach should be adopted where operators understand the needs of individual market segments and then design packages to meet those needs. Special attention should be paid to emergent themes among segments. These include learning, intimacy and romance, heritage and historical trips, adventure and excitement, experiencing unspoiled nature, being pampered, health and spa retreats, bed and breakfasts related to activities, and lodges that can be driven to, among others. It is important to understand the strengths of a regions product. This is especially important when it comes to developing partnerships and products that fit with local community and cultural values. A mixed approach market pull and product push - is likely to be valuable when developing new products. Neither of the tourist companies can serve all possible clients because of their number and different requests. Recreation and tourism businesses and communities often make the mistake of attempting to be all things to all people. It is difficult, and risky, to develop marketing strategies for the mass market. It would be difficult to develop a campground that would be equally attractive to recreational vehicle campers and promote a property to serve both snowmobilers and nature oriented cross country skiers. The benefits of segmenting tourism markets include an ability to gain a better understanding of a particular market, improved techniques to predict consumer behaviour and an improved ability to identify and exploit new market opportunities. REFERENCES: Bowen, J.T., Market segmentation in hospitality research: no longer a sequential process, International Journal of Contemporary Hospitality Management, 1998, Volume 10, No. 7, Emerald Group Publishing Limited, pg. 289-296. Dey, B., Sarma, M.K., Tourist typologies and Segmentation Variables with regard to Ecotourists, Tourism Management, 2006, Vol. VIII, pg. 31-39 Dolnicar, S., A review of data-driven market segmentation in tourism, Journal of Travel and Tourism Marketing, 2002, No. 12, pg. 1-22. Gonzlez, A. M., Bello, L., The construct lifestyle in market segmentation: The behaviour of tourist consumers, European Journal of Marketing, 2002, Volume 36, pg.51-85. Kotler, Ph., Armstrong, G., Saunders J., Wong, V., Principiile Marketingului, Ed. Teora, Bucuresti, 1999. Kotler, Ph., Marketing for Hospitality and Tourism, Saddle River, NJ: Prentice Hall, 2002. rippendorf, J., Marketing et Tourisme, Ed. Herbet Lang, Bern, 1971. Legoherel, P., Toward a Market Segmentation of the Tourism Trade: Expenditure Levels and Consumer Behavior Instability, Journal of Travel & Tourism Marketing, 1998, Volume 7, No. 3, pg.19-39. Mazenac, J.A., Classifying tourists into market segments: A neural network approach, Journal of Travel and Tourism Marketing, 1992, No. 1, pg.39-59 Minciu, R., Economia turismului, Ed. Uranus, Bucuresti, 2004. Nedelea, Al., Piata turistica, Ed. Didactica si Pedagogica, Bucuresti, 2003. Peroni, G., Marketing turistico, Franco Angeli, Italia, 2001. Pop, N. Al., (coord.), Marketing strategic, Ed. Economica, Bucuresti, 2000. Rayan, C., Recreational Tourism, Open Society Publisher, 1996. Rayan, C., Researching Tourist Satisfaction: Issues, Concepts, Problems, London, 1995. Swarbrooke, J., Horner, S., Consumer behaviour in tourism, Butterworth-Heinemann, 1999. Subhash, C., International Marketing Management, Ohio, 1996. Tocquer, G., Zins, M., Marketing du Tourisme, Ed.Morin, Quebec, 1987. European Commission, Using natural and cultural heritage for the development of sustainable tourism in non-traditional tourism destinations, 2002 http://ec.europa.eu/enterprise/services/tourism/studies_heritage.htm THE FIRST NECESSARY REVOLUTION FOR A SUCCESSFUL TQM IMPLEMENTATION IN HIGHER EDUCATION: PRIORITY TO THE CLIENT Stefan Andrei NESTIAN Alexandru Ioan Cuza University Iasi, Romania Abstract: The present article represents a development of the subject proposed by the article presented at the last year ICBE reunion on the TQM implementation in higher education. Priority to the client, the first of the fourth revolutions considered necessary for a successful implementation of TQM in higher education, is extensively analysed. The other three revolutions are: Continuous improvement, Total participation and Insertion in a quality social network. Priority to the client is an imperative looking for the correct orientation of all the quality initiatives in higher education. It imposes a clear definition of the clients of the higher education and a specification of the methods to be used for the development of the relations between a university and her clients in order to ensure the success of the TQM implementation. The article presents an analysis of the presence of the clients attributes in the interactions of a university whit the students and the stakeholders. It also presents several methods for the development of each of these relations, completely adapted for use in the higher education. Keywords: implementation, TQM, universitys clients 1. INTRODUCTION In order to underline the way in which the activity of the high education institutions might be adapted to give priority to the client, there are two things to be set clear: the definition of the clients for the institutions of high education and of the ways of introducing the market-in concept in the universities. 2. PASSING FROM PRODUCT-OUT TO MARKET-IN This priority given to the clients is excellently underlined by the well-known expression: The client is our king. TQM proposes the transition from the product-out to the market-in perspective (Shiba, Graham and Walden, 1997). According to the traditional concept of work, a task is correctly accomplished if the product is manufactured according to the manual. This way to see things is called product-out. Within the market-in concept, the product is studied from the market point of view, and the work is not entirely done and good if the client is not satisfied. The market-in concept includes an improvement process which allows the adjustment of the work and of the final product according to the evolution of the clients need, also known as kaizen. Within the taylorist perspective of the work built on the product-out concept some individuals applied normalised working procedures, while others had the task of improving and proposing new procedures. The market-in concept wants to eliminate this kind of work division. 3. DEFINING THE CLIENTS The complex situation of all the high education institutions requires the clarification of the aspects referring to the definition of their clients before discussing about market/in. In the case of the universities, the concept of external client is not identical to the one used for the companies. This must be divided into two distinct attributions: (a) establisher of the exigencies / expectancies; (b) influent power on the accomplishment of the quality. In the case of the commercial companies, the client-buyer has both attributes. The delimitation of the two attributes is necessary because in the case of the high education institutions we can find three main categories of actors which directly interfere with their interchanges, and the presence of the attributes in each of them can vary. The three categories of actors are: (1) the students, (2) the students employers and (3) the line ministry. The students always present the first attribute of the external client, the definition of the exigencies, which is not totally true in the case of the second attribute. The power of the students is limited by the existence of the selection process in the moment of the admission to the university and by the long production cycle which many times gives the impression of being a hostage. The lack of possibility to use diplomas in order to capitalise each formation stage or to transfer the initial partial formation received in other formation programs diminishes the power of the students. The real pressure possibilities by giving up the candidature due to the low quality of the educational product are very low, except for those situations when there are multicriteria qualitative hierarchysations universities and fields. The employers. The beneficiaries or the final users of the educational services of the university are the employers, that is all the organisations which hire at a certain point in time during their professional route the graduated people from an educational institution. Considering only the students action to pre[are themselves for just one career and the principles of the free competition on the labour market, we could come to the conclusion that the employers should not involve in any way in establishing some client-provider relationship with the education institutions. The employers will always choose the best candidate, so that the students are the only ones to worry about their level of preparation. The training of the personnel immediately after being hired, by short preparatory stages, is a surely effective option on a short term as it allows a quick remediation to the problem. But if we think long-term, we realize that offering the preparatory process to every new employee all over again, the company having in this a high financial involvement, we can see it is not at all a favourable option. Between the possible ways to involve the employers we mention: (1) Taking part into the decisional bodies of the institutions; (2) Involving in the research programs of the institutions; (3) Offering practical stages for students; (4) Involving some formators of their own in the didactic activity of the institutions; (5) The involving of legal initiatives regarding the quality of education; (7) The implication into evaluative, certificating, accrediting formation organisations. The line ministry. It is way of the exigencies from the consumer to the mere worker, from the TQM point of view, the hierarchical line must be first of all to represent those exigencies. The responsible for a main process is explicitly considered as the representative of the consumers exigencies, the voice of the client. Under this vision, the line ministry must represent the exigencies of the society and of the population in general, regarding the quality of the high education. It has hierarchic attributes, but it should be considered as a bearer of the exigencies, thus with the quality of a client, in this case an internal one. In order to make pressures for adapting the quality to its exigencies, the ministry may use several options: (1) The financing on the basis of some qualitative standards or after the accomplishment of several objectives; (2) The direct or indirect regulation of the quality level of the university activity; (3) The creation of bodies and systems aiming at incentivising the quality growth (such as ARACIS); (4) The creation of systems to give permission to these, without the direct intervention in the high education; (5) The Direct stimulation and support of the initiatives referring to quality. 4. MARKET-IN FOR HIGH EDUCATION Market-in supposes to focus the attention upon the clients satisfaction, contrary to the old product-out concept, whose attention was focused upon the product. In the product-out vision, the attention is focused upon the efforts of the university community to produce what it considers to be a good educational service. The basic problem in the passage to market-in is therefore the one of redefining the mechanisms used for conceiving the regulations and the curricula. The product-out is often applied from a perspective of the clients which are unable to clearly define what they want, and who can be anyway oriented by the company to buy almost everything. This opinion can be found also in the university environment as to the students, towards whom many times there can be seen attitudes like we know whats best for you. The interesting thing is that many students, products of a poor primary, secondary and high school education system consider such a perspective as being correct, adopting a passive attitude with regards to their own formation. Under these conditions, the know-all attitude of the teacher come naturally fitted in. He feels that he can decide by himself what is the most suitable formation for the students. Opposed to this, the market-in makes the proposal of a synthetic vision of these two internal logos: Next process is your client and Whoever might use the results of your work is your client. The steps to be followed for the introduction of the market-in within a high education institution are: The assuming of a strong leadership for supporting the introduction of a system for the improvement of the quality by the management of the institution. The starting of the inter-department meetings for the cartography of the processes and the nomination, along the development of the works, of the responsible persons of the identified processes. Their framing into the organisational structure of the institution. The creation and the maintenance of the information channels regarding the requirements of the employers and the unveiling of the outlets in the labour market preferably with the help of some university Marketing Department, with consulting role. The identification and the correct classification of the ministry exigencies, the creation of a structure for following their evolution. The assurance of a fair and constructive feedback between the internal clients-providers, by offering preparatory courses in the field of the quality management and by coordinating the definition of the processes by the people in charge with the process having an important role of mediator. Leadership. The traditional managerial structures in the universities are not generally adapted to satisfy the clients expectancies. They are constituted on elitist principles, with a hierarchic structure having at the basis the gathered knowledge and experience, but with a functional organisation. They try to go on with the definition given by the managing bodies - concentrated at the peak of the hierarchy to some perfect and immutable rules, instead of initiating some processes for the permanent improvement. The main point is still how to manage the employees instead of trying to involve them into the processes of improvement. The starting point in the introduction of the market-in must be the example given by the university managers. The actual structures are very hierarchical; therefore the example must come from the peak. The university managers must practice and teach the others to practice the market-in. The schematisation of the processes. After realising the schemes of the processes, the passage to the market-in means adding to the previous way of working product-out of an improvement loop for the right satisfaction of the clients changing need. The improvement loop has two new elements: the clear specification of the purpose of the whole developed activity (client satisfaction) and the necessary improvements made for the permanent anticipation of the clients need. The improvements are always made with the purpose of better satisfying the client, and the rhythm of improvement can often be restricted by the rhythm of the changes in the clients preferences. Another problem is given by the presence in Romanias university activity of the labour division in the taylorist vision, under several shapes. First of all, the internal mechanisms which provide the working of the Romanian universities are continuing to lay on regulations which generate strong hierarchic elements, usable from a product-out vision. This thing can be noticed easily in the organisation of the administrative departments. As for the academic activity, the situation improved, but there is still a hierarchy of knowledge in each field which can give the right to the academic authority to decide over all the details regarding the students preparation process. The managing bodies suffer, too, from a similar problem due to the hierarchic filters, the presence of people which are not at the high level of their career being almost impossible. The higher the decisional level (starting from the department, faculty, until the university level), the more uneven is the presence of different categories of teachers. Secondly, such a vision is to be found sometimes in the approach of the relations with the practitioners: We the university teachers think, study and research, you the practitioners apply. The market-in principle tries to eliminate the attitudes created by this kind of labour division, by introducing a new thing in each individuals work. The responsibility will not be anymore just the other side of the authority, it will have to be assumed by everybody and they will have to include into their daily activities, along with the ordinary work, their contribution to the continuous improvement of the processes. In order to accomplish this, the style of the university managers must be change, and there is also the need of a careful analysis of the possible obstacles for each of them during the process of improvement. Information regarding the labour market. The creation and the maintenance of the information channels regarding the requirements of the employers and the unveiling of the outlets in the labour market will arise some problems because of its objectivisation. From that moment all the misadaptabilities will become visible coming exclusively out of the desire to fulfil or protect some institutional, collective or individual interests and this will generate the problem of adopting some decisions to eliminate these misadaptabilities, and therefore the change in the modality to satisfy those interests. Creating departments of university marketing, with a consulting role, which should release each responsible in the field of these narrowly focused activities, will lead to an easier acceptance of the situation. The creation of these information channels cand be imposed by national regulations. Identification of the ministrys exigencies. An important point in the use of the market-in will be the clarification of the ministrys exigencies from the client-provider positions, in order to define the opportunities and limitations for the foreseen improvement processes. The various exigencies of the ministry will have to be classified according to the field they refer to. Then they will be used to define the improvements or to promote the initiatives regarding the change of the relationships with the ministry. A work team made of leading bodies and specialists from different departments, faculties or sections will be in charge with this classification, setting the basis for an entity which will permanently survey the changes in the exigencies of the ministry, having the role to inform the management and the responsible people with the process. Feedback and constructive communication. Giving a constructive feedback along the clients - internal providers chain is another condition for the success of implementing the market-in concept. The problems which appear during its materialisation are mainly connected to the hierarchic vision of the employees and to their habits and mentalities. Thus, the activity in the high education institutions in Romania has an organisation based on functions, although there are also some typical elements of the matrix organisation. It generates a strong tendency to specialise according to the offices held, which generates the focusing of the view on their own departments (administrative departments, sections or faculties). For the functional specialists, the importance of the problems in the personal office area is a priority faced to the problems of the firm (Nica and Iftimescu, 2005). Under these conditions, the feedback for the internal providers will be used in the favour of a quicker application of the system. The negative aspects will appear where the internal providers will take the feedback as a non/constructive critical remark and they will strengthen the barriers between the departments (Mullins, 2002), instead of breaking them in order to give a real meaning to the management of the whole process. 5. CONCLUSIONS Giving priority to the client in the universities means not only the need of a change in the view but also a wide change of the internal communications, information and decision making mediation mechanisms. REFERENCES Mullins, L.J. (2002) Management and organizational behavior, editia a VI-a, London: Pearson Education Ltd. Nica, P., Iftimescu, A. (2005) Management. Concepts and applications, Iasi: Sedcom Libris. Shiba, S., Graham, A., Walden, D. (1997) 4 TQM Revolutions TQM System Application Manual, Paris: Edition Dunod. RELATIONAL MARKETING ON BUSINESS MARKETS NECESSITY OR REALITY? Bogdan NICHIFOR, Luminita ZAIT University of Bacau, Romania Abstract: In the new business context, characterized by the globalization of markets and the rise of the level in competition, many organizations are interested in establishing special relations with their targets, the scope of this interest being the creation and uses of client capital. Achieving and using client resource does not suppose a simple process of relational marketing integrated in an ad-hoc manner, but is conditioned by a coherent and systemic application of relational principles and practices. The importance of developing and maintaining durable relations with the clients is a general accepted principle of consumer markets. Though, in the last years the interest of academic and business communities is concentrated on identifying and understanding the way in which organization implicated in business markets can control the variables which influence the effects of relational marketing. Keywords: asset, business markets, client satisfaction, principles, relationship marketing 1. INTRODUCTION The concept of relationship is frequently used in the approach of analyzing exchange, but every field of marketing hold a private view of that concept. Obviously, the need for relationship marketing practices on consumer markets no longer presents a novelty because it was a full recognition of the fact that, especially in mature or declining markets, the cost of gain new customers is most often much more high compared with that for the maintenance of clients. Potential benefits of such a vision are considerable, they not only linked by high sales generated by repeated contacts with customers, but also in terms of opportunities for cross sales, partnerships and strategic alliances.In this article will pursue the explanation of the diversity at the level of b2b marketing compared to one to one marketing, electronic commerce and the broader consumer markets. We will try to prove that techniques designed to generate repeated contacts with customers does not positions relationship marketing as a new paradigm in the business market. 2. Relationship marketing different across markets After mid `80, many consultants and specialists in the field were concerned about the clarification of the concept of 'relationship, after, towards the end of `70, in the process of analyzing the inter-organizational trade this concept was used in another terms. At first glance these approaches seemed to share a set of common principles: the analysis is focused on individual customer (an organization, a consumer, a buyer), focusing on the management of long-term relationships. But this convergence is only apparent because relationship marketing must be viewed differently from those frames proposed for analysis: the marketing of consumer goods, one to one marketing and b2b marketing. Thus, the rhetoric of direct marketing and marketing based on databases focus on personalizing messages and offers goods or services for individual consumers (Bjorn, Ulrike, 2003). Due to the existence consumer databases, specialist in marketing communications must plan and bid at the level of each client. Starting from a particular profile, established following an experience and repeated contacts with each individual part, marketing manager has the possibility to implement three types of tactics, namely: tactics of continuity, individualization of advertising messages and offer customizing. As a first tactic at the target market, continued contacts can be strengthened through a system of loyalty which takes the form of a series of special offers, price discounts, and gifts through overlapping points. In fact, after many years, many sectors (entertainment, air transport, hotel services) use such instruments. Rethinking these tactics may be explained by reducing management costs and address the opportunity to permanent enriches customer databases. More recent tactics result directly from the growth of available databases. A fine segmentation allows addresses selection and building promotional operations more specific in order to prop some advice in the process of selection and purchase. Examples in this direction are multiple, from the development of behavioral segmentation related to the banking sector to the selection of a target group among subscribers of a cable channel in order to address a particular advertising message. Customizing the offer consists of making an offer over the measure, possibly supplemented with interpersonal contacts between the client and staff. To implement these tactics marketing manager must be able to consider offers adapted to each individual (Gronross, 1994). It should be borne in mind but that specific offer for each customer has, in general, the consequence of additional costs. But to cope with these additional costs, marketing manager has not other solutions, but to follow a logical well-known schema - the regrouping of these individuals in certain segments considered as homogeneous. Regarding the importance of relationship marketing in the electronic commerce, there are multiple examples to point to. Due to an operational database, the supplier who knows how to operate in a flexible manner diversity of the products can implement new solutions. Typical applications are the sites that personalized book recommendations. Once the customer has made an initial purchase, the librarian recommends other books, compared with requests from other customers who have made a similar purchase. The hypothesis of this practice is that these selections are similar and it is appropriate to inform the customer of these similarities. The favorite words of marketing directors are currently building lasting relationships with target segments through powerful brands. This requirement does not result from new consumer, but is a consequence of increasing competition and proliferation of communication tools available to individuals: multiple receptors of the media, television channels multiplying, terminals available, a strong development of intelligent terminals, etc. Further, significant stakes are related to Internet development that seeks to establish instant and less costly reproduction of information in a radically decentralized manner. The fact that any of the actors (customer or supplier) may be active in the selection of interaction arrangements raises questions. Instead of taking a reactive conduct to the system of direct marketing of the supplier, the customer is proactive: it may take the initiative to search the site of interest and can connect with the selected supplier. Also, in the dialogue groups, he may bring into question a particular product or a particular organization. E-commerce sparks different reactions from hope to mistrust. Some of its promoters stresses widespread forms of sale and make considerable efforts in the direction of overcome classical sale by the Internet. Interactivity would be reduced to consult the different catalogues of goods, services and information. In this hypothesis, the potential benefits for the customer (free choice of connection time, large possibilities of making comparisons, etc.) appear to be more encouraging for classical trade than for the development of long-term relationships. This is the reason why it can be said that the need for long-term relationships is less strong for consumer than that for marketer who is seeking to adapt his operations to new forms of competition created by individualized contacts management. Given the presented views, the element common to these three concepts mentioned (one to one marketing, electronic commerce, direct marketing) is that the individual consumer is passive, he is considered only through responses to the actions of marketers: reception or rejection information, purchase or refusal, and dealing with consumer questions. The relationship with the client is generally regarded as a process of limited interaction, broadly controlled by the responsible of the database.Contrary to previous approaches, b2b marketing underlines the active role of the parties involved in the exchange. The objective of this approach lies in highlighting the complex interactions that are typical to inter-organizational context, starting from the reality under which each participant can take the initiative to start a partnership with everything that implies - the definition and specification of the organizational need, evaluating the offer, handling or control the transactions (Boyer, 199). These issues generate long-term contacts and create interdependence among participants. In the business market, interaction is multidimensional and not isolated to the vendor-client couple, but extending to the network more or less converged or more or less irreversible. The relationship is regarded here as a meaningful and lasting process of interaction. According to Williamson's opinion, this complexity results from the specificity of assets employed in inter-organizational relation (Williamson, 1975). In such a context, the supplier and customer are in different proportions, condemned by their own specialization in a certain type of relationship. Furthermore, for the simple fact that the specific assets cannot be easily used in another context, the relationship should be very much more sustainable, especially if one of the parties involved agreed to specific adaptation. In this context it should be stressed that adaptation can be agreed both by the supplier and the customer. This mutual adjustment, which generates the interdependence between the participants, is observable in many inter-organizational cases such as: the development of complex informational services, industrial fluids sector, the relationship between advertiser and agency, relationships between producer and distributor. For Williamson, specificity of the assets largely explains the existence of lasting relationships (Williamson, 1975). By asset he understands the specific components necessary in production process which otherwise cannon be diversified unless losing value (machinery, means of production, personnel holding specific knowledge or skills in the field. Thus, the market is down in several sub-areas in which the long-term relationships are established, designed to protect involved organizations from the risk of rupture. In practice it can be seen as a universe limited in space and time. On the one hand, if the assets are not specific and frequency of contacts is low, we can identify the classic case of market (demand confront with supply, adjusted automatically through price), which proves to be the best way of organizing economic transactions. Considered as a discreet transaction, with or without a history contacts, this pure form is never observable in reality as Webster observed (Webster, 1992). On the other hand, in the context in which assets are very specific and frequency of the contacts is very high, the system of relations is generated by means of authority coming from the hierarchy. Between these two extremes there is a limited universe of situations in space and time, from the simplest form of control (the classic market), to the most organized forms (the hierarchy of authority). If specificity of the assets allows understanding of various forms of relationships between agents, according to Williams opinion there is no way to express how the assets become specific and who defines it specific. Are they specific in nature or are built within a relationship? These questions were the subject of studies conducted over few years, which identified that the dynamics of supplier-customer relationship is one that confers specificity to assets. These aspects related to supplier-customer interaction are more visible in the business markets. Marketing literature provides multiple arguments regarding relationship marketing practices at the level of business market, despite the many divergent views (Gilles, 2001). Thus, it can be set out a series of principles which play a major role in developing long-term relationships at the level of industrial market. A first principle, the long-term orientation specifies need for to express to customers the motivation for maintaining the exchange since the initiation of the first contact and throughout the duration of the relationship. It is considered that such an orientation will have a trust effect for the organization, while emphasizing sincere commitment from the participants. Although the level of consumption market, long-term orientation is essential for developing long-term relationships, in business market, it derives from the need to achieve own objectives. As presented during the work, specificity of assets is necessary to maintain long-term relationships with suppliers. A second principle, that of reciprocity, specifies that within a long-term relationship is not absolutely necessary that partners and to maximize benefits in the context of each transaction, as being essential, overall, the relationship as a whole to be balanced. It is well known that at the level of business markets, the relationship is rational, the selection and choosing of different suppliers being made in mainly economic basis. Obviously, even in the context of a restricted market for components necessary for the production process, with limited migration possibilities (due to costs related), the customer will not remain ahead regardless of repeated losses, he will be especially interested in his own benefit and then in profit maximization according to a winner-winner relationship type. Confidence, the other principle of relationship marketing, stresses the role of the contract (formal or informal), related to each exchange situation, which defines the obligations and rights of participants. Contrary to the notice of sale / purchase of the consumer market, where the specialist may be facing a single transaction, the industry tasks performed by the seller are much more complex and not always defined in an explicit manner. Basically, literature specifies that organizations on the business market frequently use relationship marketing tools, in that ongoing attempts to understand the expectations of their customers and to adapt the offer to them. Even in this case can be discussed arguments supporting the need for relationship marketing in business market, because the allocation of power and negotiation are two realities that determines the adjustment of supply to demand. Do not be omitted the fact that, unlike the consumer market, where the customer is passive and has limited possibilities to determine changes in the price level, on the business market irregular power and negotiation are truly important in the characterization of the relationship. Further, literature places the exchange of consistent information as a basic principle of relationship marketing, concluding that this is a prerequisite in decision-making process. Obviously the informational dimension of the relationship is meant to be an extremely important strategic advantage in business market, but in this case too it derives from the characteristics of that relationship. If the importance of the information coming from the customers is very visible on the consumer market, and is meant to be a relationship marketing specific action, in business market it is considered that is a common fact, the relationship of partnership calling itself the two-way communication (Thorsten et al, 2002). The explanation may be very simple, in the case of communication deficit, especially in terms of information regarding the news in the field, partner affected by the effects of a potential moral depreciation or high costs, it will certainly waive collaboration with the supplier (Heide, 1994). The use of moderate power, as another principle of relationship marketing in business market, specifies various positions in which the organization can find itself in transactions on the business market. Literature recommends organizations to give up the use of means of pressure for imposing their own interests as a means of maintaining long-term relationship. But practice shows that, despite various efforts to maintain equitable, as a result of a transaction at the business market, most often, one of the parties exits in advantage, and that just because of the irregularity of power. Given those presented, we can conclude that the relationship marketing in the business market can be seen at the boundary between reality and necessity. REFERENCES Bjorn I., Ulrike M., - Les facteurs de reussite du marketing relationnel, Decison Marketing, july-september 2003, nr.31, ABI INFORM Global, pg.39. Boyer, A. Un marketing sans paradigme?, Revue Franaise de Gestion, septembrie-octombrie, 1999, pg 64. Dwyer R.F., Schurr P.H., - Developing Buyer-Seller Relationships, Journal of Marketing, nr 51, april 1987, pg. 11. Gronross, C., - Oua vadis, Marketing? Toward a Relationship Marketing, Journal of Marketing Management, nr 10, 1994, pg. 347. Heide, J.B., - Inter-organizational governance in marketing channels, Journal of Marketing, nr 51, , 1994, pg. 11. Gilles, Marion - La marketing relationnel existe-t-il?, Dcision Marketing, ian-april 2001, nr 22, ABI INFROM Global, pg. 7. Thorsten, H. T., Kevin P. G. , Dwayne D.G. Understanding Relationship Marketing Outcomes, Journal of Service Research, february 2002, ABI INFORM Global, pg.230. Webster, F.E. Jr. Organizational Buying Behavior, Englewood Cliffs, Prentice Hall, 1972. Webster, F.E. Jr The Changing Role of Marketing in the Corporation, Journal of Marketing, nr. 56, october 1992, pg 1. Williamson, O.E., - Markets and Hierarchies: Analysis and Antitrust Implications, New York, The Free Press, 1975. THE IMPACT OF EUROPEAN SINGLE REGULATIONS ON THE ROMANIAN INSURANCE MARKET Laura Elly NOVAC, Cosmin SERBANESCU Academy of Economic Studies Bucharest, Romania Abstract: As the insurance industry became more and more active, as the awareness degree related to insurance activity among the population increased and as the insurance activity exceeded the national borders, the national supervisory authorities considered critical to implement a leveled form of monitoring the financial stability of those companies offering insurance products not only on the local markets but also on international markets. The main purpose of Solvency II should be the stimulation the insurance companies in using a modern risk management system. Only in this manner, the supervisory institutions will succeed in achieving the final goals of protecting the consumers of insurance products (the insureds), but also will be able to maintain an appropriate level of the trust in the Romanian insurance market. Keywords: deferred taxes, guarantee fund, market risk, participation to profit share, solvency, Solvency II 1. THE NECESSITY OF A NEW COMMON REGULATION In a world of permanent changes, the financial sector makes no difference, being constantly under the attack of new comers and new threats. Each national market records its own volume of turnover and responds in a distinct manner to external or internal influences. The recent events from 2006 as a follow up of the ones in 2001 on the US market have significantly impacted any national market and brought about concern for better and stricter regulation of the industry such that a new threat will not have a disastrous impact on the general status of the markets. Considering the fluctuations recorded on national markets due to natural disasters, concerning the level of paid compensations and therefore the level of financial position of the insurance companies, for the benefit and protection of policyholders (Insurance Association of Insurance Supervisors : Insurance Core Principles and Methodology, October 2003), the insurance supervision authorities have the obligation of finding a comprehensive legal framework that will assure the consumer about the good will and the financial health of the players on the market. Thus, at the level of European market, starting with 2003, there have been interests in developing for a new set of prudential insurance undertakings which later on became what is known as Solvency II project. This project provided the EU with a window of opportunity to move towards more and more consistent approach. 2. A NEW COMMON REGULATION ON THE EUROPEAN INSURANCE MARKET Solvency II is part of the Financial Services Action Plan included in the Lisbon goals to make the European economy the most competitive in the world by 2010. The differences in the way the various members of the EU have structured their regulation and supervision of insurance companies made the process of finding a solution that satisfies everybody a challenge. Solvency II is based on a three-pillar structure not to be confused with the three waves - with pillar I covering minimum capital requirements, pillar II covering qualitative requirements, i.e. risk management and supervisory processes and finally pillar III covering disclosure requirements. This structure is also known from Basle II in the banking sector. The new system assesses the overall solvency and builds on a more risk-sensitive approach, with incentives for proper risk management. Furthermore the system supports the harmonization of quantitative and qualitative supervisory methods and ensures consistency between financial sectors. Quantitative tools are part of supervision. Therefore, supervisors had to prescribe the use of quantitative tools by undertakings, a set of indicators which forms the basis for exchange of information, particularly in relation to companies operating cross border. Moreover, the Solvency II meant an optimal use of common statistics and a certain level of detail to be useful, having regard to the costs and benefits, and bearing in mind the data already collected by individual Member States, and how this data could be used. The most important issues when it comes to the common requirements of the Solvency II over the European insurance markets refer to technical provisions of the insurers and solvency capital requirements. Concerning the calculating the solvency capital requirements, one of the major drawbacks of the present solvency system for insurance is the lack of sensitivity to some of the type of risks assumed under the existing directives; risks which are not subject to any capital charges. The future capital requirements should aim at including as many risks as possible in order to present the most accurate picture of the assumed business. If in the banking sector, Basel II takes into consideration only two risks for its modeling, in the insurance industry, at least 5-6 risks should be taken into consideration (Ciuncan Alexandru: A new rising European star, pg.4-5, PRIMM insurance & pensions, Nr.2/2008, Bucharest). (Needleless to say, there are still new markets that are stuck to 1 or to 2 risks when pricing new products or computing the solvency capital requirements). Solvency II should represent not only a package of rules, but a new set of principles for conducting supervision. Proceeding in this way, however, required that more exercises of aligning the specificities of Solvency II to the particularities of the each Member State insurance market to be carried out (in the banking sectors, when Basel II was implemented, 5 quantitative impact studies were carried out by the participants). The quantitative impact studies (QIS) have the objective of highlighting the relevant issues and tentatively indicating possible solutions. They provide fixed instructions and a range of different methodologies on a number of aspects, for calculating both the technical provisions and the capital requirements. If the focus of QIS2 was on design rather than on calibration, the third QIS exercise was necessary to refine the calibration of parameters and ensure its consistency with the prudential objective of Solvency II. Started in 2005, QIS3 benefited from a larger interest from the part of insurance markets over 1000 companies took part in the exercise (double than for QIS2 that ended in 2004), which is impressive, taking into consideration that for the same phase in the Basel II implementation only 260 banks were involved. The main achievements of QIS 3 (Steffen Thomas (CEIOPS): Main challenges and priorities for 2008, November 2008, Frankfurt) were: The qualibration exercises of the ratios in order to better compute the minimum capital requirements MCR and the solvency capital requirements SCR); A more comprehensive approach of the interaction between the minimum capital requirements and the solvency capital requirements. As only 51 insurance groups took part in QIS3, no clearer conclusions were drown for these entities and therefore this was be a key issue included in the following QIS exercise (started in April 2008). Concerning the latest exercise, QIS 4 is targeting at least 25% of the insurance and reinsurance companies around EU and 60% of the insurance groups activating on the European territory (Marin Ionel (CSA): Un nou studio de impact privind introducerea Solvency II, pg.4-5, Buletin Informativ II, nr.1, March 2008, Bucharest). The main objectives concern the sharing of information related to evaluation of assets and liabilities, the evaluation of technical reserves and owners equity. 3. IMPACT ON THE ROMANIAN MARKET National authorities moved from fairly different starting points, as differences in reporting mirrored different supervisory practices, including here Romania. For instance, some national supervisors relied more on comprehensive reporting of data and off-site surveillance, others (such as Romanian insurance supervisor) on on-site inspections, others relied more on the information stored in the internal systems of the supervised entities. There were differences in human and technical resources and in the structure of supervisory processes. A lot of work was done but even in 2005 there was a realistic opinion that the national supervisory practices were not to be changed at once by harmonizing the reporting framework . Different methodologies were adopted and slightly changed from one year to another (eg. in Romania, the methodology to compute the solvency ratio recorded three modifications due to gaps between the national methodology and the common European one), as voluntary tool implemented by national authorities. In spite of these difficulties, the market participants maintained their very ambitious targets they asked for a very simple framework, reducing substantially the total amount of information to be reported and for a complete uniformity throughout EU, i.e. full convergence towards a minimum set of requirements. Especially taking into consideration the more sophisticated and risk-focused approaches in the industry, the Solvency II project is no longer seem so costly. In 2007 alone, the insurance market recorded a volume of gross written premiums of 7.165 billion lei (Figures based on Insurance Supervisory Commission estimations), showing a nominal increase of 25.07% compared with the provisions year. 79.9% of the total gross premiums was generated by non-life insurance, while the personal insurance had recorded again a lower level than the European average of 25.65% (CEIOPS Market Release March 2008). The insurance penetration ratio was 1.84% in 2007, as compared to 1.68% in 2006 (Insurance Supervisory Commission Annual bulletin no.1, March 2008). The rush of the insurance companies after the market share, at any risk, in the detriment of the quality of service and financial stability, will definitely generate severe errors and discontent of the customers. The legal norms implemented last year concerning the establishment of technical reserves and also the ones concerning the risk management committee were destined to reduce the number and the severity of the deviations from the expected levels, as the arbitration is growing stricter. New acquisitions took place on the Romanian market, such that one of Viena Insurance Group of ASIROM after acquiring the majority of shares from Omniasig, Omniasig Life and ASIRAG, putting to danger the competitiveness of the market. The Austrian company asked for the agreement of the Competition Committee in order to be allowed to buy also the majority package, without endangering the oligopoly market. The first 10 companies on the market (out of 44 in 2007) concentrate over 92.3% of the market a concentrated market brings about better pricing, better quality in the products offered for the customers. 4. THE COMPUTATION FOR SOLVENCY CAPITAL REQUIREMENTS. THE ROMANIAN PERSPECTIVE We assume the following financial statements for a Romanian insurer in order to determine the operational risk, the final goal being the integration of this module in the aggregate SCR. The data is: The premium reserve: Traditional life insurance 620.000 lei ( EMBED Equation.3 ); Unit-linked life insurance 850.000 lei ( EMBED Equation.3 ); Health insurance in coordination with MedVie Clinic: 290.000 lei ( EMBED Equation.3 ); MAT insurance 850.000 lei ( EMBED Equation.3 ); Professional diseases (workers compensation) insurance: 120.000 lei ( EMBED Equation.3 );  EMBED Equation.3  2.700.000 lei; Gross written premiums for life insurance (unit-linked) 2.500.000 lei; Gross written premiums for life insurance ( EMBED Equation.3 ) 3.400.000 lei; Gross written premiums for health insurance in coordination with MedVie Clinic ( EMBED Equation.3 ) 2.700.000 lei; Gross written premiums for MAT insurance ( EMBED Equation.3 ) 1.650.000 lei; Aquisition and benefits expenses for intermediaries in case of unit-linked producst ( EMBED Equation.3 ) 275.000 lei. The main cost of the operational risk can be determined according to the following formula:  EMBED Equation.3 , where:  EMBED Equation.3  Earnlife =3.400.000 620.000= 2.780.000 lei Earn life-ul = 2.500.000-850.000=1.650.000 lei Earn nl=1.650.000-850.000=800.000 lei EarnH= 2.700.000-290.000-120.000=2.290.000 lei Oplnul= max(0,03*(2.780.000-1.650.000)+0,02*800.000+0,02*2.290.000) si 0,003*(620.000-850.000)+0,02*850.000+0,002*410.000)) Max(33.900+16.000+45.800 si -690+17.000+820)=95.700 lei SCRop= min (0,3*2.700.000;95.700)+0,25*275.000=95.700+68.750=164.450 lei. 5. CONCLUSIONS Solvency II will imply a major shift towards a risk sensitive framework, providing incentives to move towards more sophisticated methods for measuring and controlling risks. It will imply massive resources but it will generate better understanding of the balance between regulatory need and business efficiency. The main goal for the regulation and supervision of insurance companies is the adequate protection of the policyholder. Other objectives, such as the financial security and the existence of strong developed markets are worth to notice. REFERENCES Badea Dumitru (coord), Tudor Bogdan, Novac Laura: Manualul agentulului de asigurari a. Economica Publishing House. 2008, Bucharest Tanasescu Paul, Serbanescu Cosmin, Novac Laura: Asigurari moderne comerciale. Beck Publishing House, 2007, Bucharest Ciuncan Alexandru: A new rising European star, pg.4-5, PRIMM insurance & pensions, Nr.2/2008, Bucharest Marin Ionel (CSA): Un nou studio de impact privind introducerea Solvency II, pg.4-5, Buletin Informativ II, nr.1, March 2008, Bucharest Nielsen Henrik Bjerre: Public Hearing on Solvency II, June 2006, Strasbourg Steffen Thomas (CEIOPS) : New evolutions of Solvency II project, November 2007, Frankfurt THE BOOK KEEPING BALANCE A MODEL FOR THE FINANCIAL POSITION OF THE ENTERPRISE Camelia OBREJA Romania Court of Accounts, D.F.S.C., Suceava county, Romania Abstract: Due to its synthetic, generalizing nature, the balance information allows an outlook of the situation in the asset unit at a certain time, of the way in which the principles of accounting management are applied. From the interpretation of the balance we get information related to the type and amount of all the economic means used by the asset unit, whether and to what extent these are financed from private sources or additional ones; the percentage of the different groups of means and sources out of their whole; whether the activity for which the balance was devised ended in profit or loss etc. By getting this post-operative information from the balance, the management personnel in the asset units can make fundamental decisions for the eradication of deficiencies and for the activation of identified effective action. Keywords: analysis, balance, book-keeping balance, credit, current balance, debt, final balance, initial balance 1. DEFINING THE BOOK-KEEPING BALANCE The concept of balance comes from the Italian word bilancia (of Latin origin, where bi= with two and lanx= scales), that is, two scales, thus symbolizing a balance with two scales. Equal assets face each other and equate mutually. On one scale there is the value of the credit and on the other there is the value of the debt composed of private assets and debts. In relation to everything that is an accounting book, balance is defined as a scheme of the asset situation, which shows the value of the economic assets in monetary units, in correlation with their financing sources, as well as with the outcome. Economic assets represent the CREDIT, and the financing sources represent the DEBIT of the balance. Also, the balance includes a mention of the outcome in the form of profit or loss: the loss is transferred to the credit of the balance, and the profit is transferred to the debt of the balance. The basic form of the balance appears as follows BOOK-KEEPING BALANCE devised on (date) CREDITDEBTThe monetary expression of the economic assets used in the activity of an assets owner The loss ( the value equivalent to the increase of the debt)1. The monetary expression of the financing sources for the economic assets 2. The profit ( the value equivalent to the increase of the value of economic assets) The outcome- profit and loss- may be represented in the debt of the balance either, as a component of private assets: the profit with a ( + ) and the loss with a ( - ). The quality structures used in a balance to show the asset situation are those of credit and debt. They can be simultaneously explained and defined from a juridical, economic and financial point of view. From a juridical point of view, credit, through its elements, classifies assets into real assets and claims (private ownership rights), and debt into private assets and debts. Economically speaking, credit is defined through its structures of fixed capital and working capital, and debt through its structures of private capital (to the owners) and additional capital (to local residents). The financial perspective classifies credits according to liquidities (the time necessary for them to turn into cash) and debts according to their liability (the time necessary for them to be paid). As a consequence, in the structure of credit we can distinguish long-term credits and current credits, and in that of debt we can find long-term capital and current debts (short-term). 2. BALANCE STRUCTURES Starting from the classifications above, accountancy compiles the three interpretations by offering an integrating perspective (considered as hybrid by some). Thus, credit represents the economic assets as positive elements of property, and debt represents the financing sources as negative elements of property. Credit, through its components, focuses on the purpose and liquidity of economic assets, and debt focuses on a classification of financing sources according to their origin (private and additional) and liability. The scheme to present this looks as follows: BALANCE on (date).. -simplified- CREDIT DEBT 1. Fixed credit 1.1.Non-corporal immobilization 1.2.Corporal immobilization 1.3.Financial immobilization 2. Working credit 2.1.Supplies 2.2.Debts 2.3.Short-term investment 2.4.Cash and accounts in banks 3. Regulating and assimilated credit 1. Short-term debts 2. Long-term debts 3. Provisions 4. Regulating and assimilated debts 5. Private capital 5.1.Capital shares 5.2.Capital bonuses 5.3.Reserves 5.4.Carried-forward outcome 5.5.Outcome of the financial activity Such a scheme is known as a balance sheet account or a balance with separate sections. It is based on the fundamental equation: CREDITS = PRIVATE CAPITAL + DEBTS 3. TYPES OF BOOK-KEEPING BALANCE In practice there are several types of balances, and that is why they can be classified according to various criteria, each one having a content that suits the purpose of devising them and the sources of information for their elaboration. A first criterion of classification of balances may be that of the juridical status of the asset unit for which it is devised. From this point of view, we have initial balance, current balance and final balance. The initial balance is devised on the founding of an asset unit, which the members forming an association provide with material and financial means to reach the aim it was created for. These values are enumerated and mentioned in the founding inventory of the unit and from here, through accounts, in the initial balance in which they are grouped and systematized according to the principle of double representation. The current balance is the one devised during the activity of the unit, on terms imposed by the valid legislation. This is devised on the basis of the accounts situation, of the balances of account considered as balance positions. As they reflect the results of the unit over a given period of time, current balances also include positions with reference to the financial outcome. The final balance is devised when an asset unit ceases its activity. It is compulsorily based on the inventory as well as the data taken from accounts and includes both economic assets in double representation and the final financial outcome of that units activity. If the legal period when asset units have to devise the current balance is to be considered, this can be an annual balance or an intermediate balance. 4. THE FUNCTIONS OF A BOOK-KEEPING BALANCE The main functions are: the function of generalization, the function of informing and the function of analysis. The importance of these functions is different from both a theoretical and a practical viewpoint. Thus, for the theory of accountancy, the function of generalization is essentially important, while for the practice of accountancy the function of informing is more important, although the other functions are largely used too. The balances function of generalization is an expression of the action of generalization within the method of accountancy of the process of accountancy knowledge and also an expression of the final moment of the flux of processing accounting data and information from an entity.In the organization of the process of accountancy knowledge, the data and information related to the subject under study go along an ascending path from simple to complex, from particular to general. All the methods and tools used in accountancy work this way. As the balance reflects the climax of this flux, it joins all the capacities of accountancy in double representation. In the balance the individual data are considered from every account. These data are grouped and systematized according to their nature, with the relationships between them, in such a way that synthetic data with high informative density are obtained, which centralizes and generalizes the whole amount of economic and financial information included in the accountancy system. The balances function of generalization appears firstly within each asset unit, with generalization carried out on this level. Through centralization, synthetic data and information is successively obtained, which is relevant on all organizational levels up tot that of the national economy. The balances function of generalization is then carried out over the whole area of the subject of accountancy. The function of informing is essential for the place balance takes in the informational accounting system and to prove the important role it plays within it. It is ensured by the balance due to the extremely important information it contains, with reference to the economic and financial means, sources and processes of the asset unit, indispensable in its management. Apart from this internal aspect of the balances function of informing, it also extends outside the asset unit. 5. BALANCE MODIFICATIONS The activity carried out by any asset unit implies modifications both in its credit and its debt. These modifications are determined by the economic and financial operations taking place in the asset unit in its double representation, credit and debt, in the book-keeping balance. Examples of economic and financial operations taking place in the activity of the asset unit could be: supplying raw materials from suppliers; allowing consumption of raw materials, consumables, materials such as items in the inventory; payment of salaries to employees; payment of work and serviced provided by third parties; obtaining finite products through production; delivery of finite products; cashing products sold to customers; accepting credits from banks; payment of different obligations to third parties etc. Such economic and financial operations continually produce modifications in the amount and structure of the elements in the asset unit, changing the size of positions in the balance corresponding to the respective elements. Irrespective of the names of these elements, the modifications appear as increases or decreases, but the balance equality is permanently maintained. TOTAL CREDIT = TOTAL DEBT The economic and financial operations leading to the modification of the balance fall into one of the four types with complete validity. Categories of economic and financial operations that produce modifications only in the structure of the credit elements, that is, in the structure of economic means, in the sense of the increase in the position of a credit and the simultaneous reduction with the same amount of another position in the credit, the sum of credits staying the same. Categories of economic and financial operations that produce modifications only in the structure of the debt elements, that is, in the structure of the financing sources, in the sense of increasing a position in the debt and the simultaneous reduction with the same amount of another position in the debt, the sum of debts staying the same. Categories of economic and financial operations that produce modifications, simultaneously and with the same amount, both in its structure and in the amount of asset elements in the credit and the debt of the balance, in the sense of increasing a position in the credit and the simultaneous increase with the same amount of a position in the debt, the sum of the balance thus changing in the same sense, but keeping the balance equality. Categories of economic and financial operations that produce modifications, simultaneously and with the same amount, both in its structure and in the amount of asset elements in the credit and the debt of the balance, in the sense of reducing a position in the credit and the simultaneous reduction with the same amount of a position in the debt, the sum off the balance thus changing in the same sense, but keeping the balance equality. Operation I. The sum of 7,000 RON is received from customers through the available bank account of the unit. Following this operation, there is an increase in the credit of the balance for the position Bank supply by 7,000 RON, that is, from 40,000 to 47,000 RON, representing the increase in availability in the units bank account and, simultaneously and with the same amount, there is a reduction still in the credit of the balance for the position Customers, that is, from 10,000 to 3,000 RON, representing the reduction of the units claim over the customers. The balance devised after this economic operation has been carried out and recorded looks as follows: CREDIT INITIAL BALANCE DEBT Name of positionsAmountName of positionsAmount- Constructions - Raw materials - Finite products - Customers (10.000 7.000) - Bank supply (40.000+ 7.000) -Cash 90.000 20.000 30.000 3.000 47.000 2.000- Suppliers - Income tax - Registered capital - Supplies42.000 5.000 95.000 50.000TOTAL CREDIT192.000TOTAL DEBT192.000 Operation II. We record the increase in the credit of the asset unit by 10,000 RON based on the existing supplies. Following this economic operation there is an increase in the balance debt for the position Registered capital by 10,000 RON, namely from 95,000 to 105,000 RON, representing the increase of the registered capital and, simultaneously and with the same amount, there was a reduction for the position Supplies from 50,000 to 40,000 RON representing a reduction of supplies. The balance devised after this operation has been carried out and recorded looks as follows: CREDIT INITIAL BALANCE DEBT Name of positionsAmountName of positionsAmount- Constructions - Raw materials - Finite products - Customers - Bank supply - Cash 90.000 20.000 30.000 3.000 47.000 2.000- Suppliers - Income tax - Registered capital (95.000 + 10.000) - Supplies (50.000 10.000)42.000 5.000 105.000 40.000TOTAL CREDIT192.000TOTAL DEBT192.000 We can notice that, in comparison with the balance previously devised, operation II produced modifications only in the debt, that is, in the structure of the financing sources,, while the credit, namely the economic means, stayed the same. As a position in the debt was increased and, simultaneously and with the same amount, another one was reduced in the debt, the total debt and so the balance stayed the same. If in the equation of double representation we introduce the modifications produced by operation II, marked with X, we notice that the balance equality stays the same: C = D + X X Operation III. We obtain short-term bank credit for 20,000 RON. As a result of this operation there is an increase in the balance credit for the position Bank supply by 20,000 RON, namely from 47,000 to 67,000 RON representing the increase of liabilities in the units bank account, and, simultaneously and with the same amount, an increase in the balance debt for the position Short-term bank credits, namely from 0 to 20,000 RON representing the increase of the unit to the bank to return the given credit. The balance devised after operation III looks as follows: CREDIT BALANCE DEVISED AFTER OPERATION III DEBT Name of positionsAmountName of positionsAmount- Constructions - Raw materials - Finite products - Customers - Bank supply (47.000 + 20.000) - Cash 90.000 20.000 30.000 3.000 67.000 2.000- Short-term bank credits ( 0 + 20.000) - Suppliers - Income tax - Registered capital - Supplies20.000 42.000 5.000 105.000 40.000TOTAL CREDIT212.000TOTAL DEBT212.000 We notice that, in comparison with the previous balance, operation III produced modifications on both sides of the balance, namely both in credit, that is, in the structure of economic means, and in debt, meaning the structure of the financing sources, in the sense of the simultaneous increase, and with the same amount, of a position in credit and one in debt. Under these circumstances, the total balance, namely total credit and total debt, increased by the same amount, so the amount of asset elements changed, but the balance equality stayed the same. If in the equation of double representation after the previous operation we introduce the modifications produced by operation III, marked with X, it looks as follows: C+X = D +X Operation IV. From the amount available in the bank account we pay a duty to the state concerning income taxes.As a result of this operation there is a reduction in the balance credit for the position Bank supply by 5,000 RON, namely from 67,000 to 62,000 RON representing the reduction of financial availability of the units bank account and, simultaneously and with the same amount, there is a reduction in the balance debt for the position Income tax, namely from 5,000 to 0 RON representing the reduction of the units duty to the state. The balance devised after operation IV looks as follows: CREDIT INITIAL BALANCE DEBT Name of positionsAmountName of positionsAmount- Constructions - Raw materials - Finite products - Customers - Bank supply (67.000 - 5.000) - Cash 90.000 20.000 30.000 3.000 62.000 2.000- Short-term bank credits - Suppliers - Income tax ( 5.000 5.000) - Registered capital - Supplies 20.000 42.000 0 105.000 40.000TOTAL CREDIT207.000TOTAL DEBT207.000 The illustration of the types of modifications was made with simple economic and financial operations, which produced modifications, every time simultaneously and with the same amount, to only two positions in the balance, either only in credit, or only in debt, or one in credit and the other in debt.Yet, in the current activity of asset units there are also complex economic and financial operations, which determine the simultaneous modification with the same amount of more than two positions in the balance. But, irrespective of the complexity of economic operations, they can separate into several simple operations, and the modifications they produce in the units credit and debt, no matter their type, will fall into one of the four types illustrated above. After the formal record of economic and financial operations at the moment of their accomplishment and thier expression in monetary form, they are also recorded in accounts. NOTE: PC= private capital or real asset; D= debts REFERENCES: Atanasiu Pop, Contabilitatea financiar romneasc armonizat cu Directivele europene _i cu Standardele Internacionale de Contabilitate, Editura Intelcredo, Deva, 2002 Bojian, O. - Bazele contabilitcii-2003, Ed. Economic, Bucure_ti, 2003, Edicia a VI-a Caraiani, C., Dumitrana, M., Contabilitatea managerial ntre realitate _i oportunitate, n Congresul profesiei contabile din Romnia, Ed. CECCAR, Bucure_ti, 2004 Clin, O., Ristea, M. - Bazele contabilitcii, Ed. Genicod, Bucure_ti, 2002 Iacob Petru Pntea, Gheorghe Bodea, Contabilitatea financiar romneasc conform cu Directivele Europene, Editura Intelcredo Deva, 2006 M. Ristea, -  Baz _i alternativ n contabilitatea ntreprinderii , Ed. Tribuna Economic, Bucure_ti, 2003 Malciu Liliana, Feleag Niculae, Reform dup reform: Contabilitatea din Romnia n faca unei noi provocri, Vol. I, Editura Economic, Bucure_ti, 2005 Ristea, M., Dumitru, C., Contabilitate aprofundat, Ed. Universitar, Bucure_ti, 2004. THE IMPLEMENTATION OF AN ORGANIZATIONAL PERFORMANCES SYSTEM WITH BALANCED SCORECARD DESIGNER SOFTWARE Adriana OLARU, Alexandru CAPATINA Dunarea de Jos University Galati, Romania Abstract: Our paper emphasizes the advantages of planning of a project that measure the organizational performance with the support of Balanced Scorecard Designer software. The users of this software dispose of facilities in order to create an indicators system for performance control management that involve relationships between Balanced Scorecard perspectives. The simulation of a project proposed for the launch of a clothes manufacturer brand in a mall illustrates the main capabilities of this software in performance management optimization. Keywords: Balanced Scorecard, control, optimization, performance 1. INTRODUCTION The global economy enters in a new era in which the new information and communication technologies accelerate the companies expansion in e-business, modifying the components of competitiveness and management performance. The performance control provides to the top management information referring to the business status and helps to the strategic and tactic decision making. The function of performance control creates the necessary framework for management in order to planning, budgeting and monitoring the organizational performances in all its major departments (marketing, production, research-development, human resources, and finance). In the same time, it assures the adequate use and resources traceability, providing transparency in decisions and contributing to profitability growth. Balanced Scorecard Designer software provides concise reports characterized by a set of measures linked to organizational performance. Associating each indicator with planned values, managers can be alerted when the business performance doesnt succeed to accomplish the expectations. The software allows the creation of key indicators classified in categories; the user of this software associates to each category and goal the importance coefficients, in function of their importance. For each indicator, the decider sets a minimal and maximal value so that the optimization strategy could determine the real value of the indicators associated to performance control. 2. The design of a Balanced Scorecard system in view to measure the organizational performance within a clothes manufacturer In order to emphasize the IT&C techniques applied in performance management, we proposed to the top management of clothes manufacturer a Balanced Scorecard for a project concerning the launch of one of its brands COZWEAR in a shop opened in a mall from Berlin. The optimization intervals as well as the real value for the indicators associated to the dimension Financial results are presented in table no. 1. Table 1. Indicators associated to the dimension Financial results IndicatorsReal valueMinimal valueMaximal valueWeightThe value of investments made in the shop opening from Berlin mall8260903The turnover obtained in the period of testing COZWEAR clothes in the mall135801552The operational profit rate (%)1710203The average cost of a new customer acquisition3820502The sum of weights allocated to the indicators of one dimension from the decisional tree which reflects the strategic model of Balanced Scorecard must be equal to 10. the minimal and maximal values are forecasted by the manager before the implementation of the project. In the moment of evaluation, the project manager determines the real value of the indicators associated to the Balanced Scorecard. The optimization function implemented in Balanced Scorecard Designer emphasizes the contribution of each indicator to the global performance of the project and depends on the goal of each case. (minim or maxim goal). The application of the optimization functions to the performance control indicators associated to Financial results dimension reveals a performance of 69,67%. (figure no. 1) In the case of maxim goal, the optimization function supposes the following formula: Maximize RP = MP*Score/Max, where: RP real performance; MP the current value of the analyzed indicator In the case of minim goal, the optimization function supposes the following formula: Minimize RP = MP*Score/Min Figure 1. Determination of the performance associated to Financial results  EMBED PBrush  The customers expectations and exigencies follow a high trend in the context in which the globalization and the development of new information and communication technologies offer the opportunity to choose the best offer. The implementation of a CRM strategy within this project focalized on performance control supposes the identification of potential customers, their acquisition by the means of personalized offers, their loyalty and the growth of the profitability on their lifecycle. The optimization intervals as well as the real value for the indicators associated to the dimension Financial results are presented in table no. 2. Table 2. Indicators associated to the dimension Customers perspective IndicatorsReal valueMinimal valueMaximal valueWeightThe acceptability degree of COZWEAR clothes by the customers7130803The profitability degree of customers at 100 acquisitions of COZWEAR clothes8555902The number of complaints at 1.000 acquisitions30102The customers satisfaction degree91701003 The application of the optimization functions to the performance control indicators associated to Customers perspective dimension reveals a performance of 76,74%. (figure no. 2) Figure 2. Determination of the performance associated to Customers perspective  The internal business processes must achieve to the projects budget update and to periodical performance controls, in order to learn how the strategy can be improved. The innovation degree can be measured on a scale: 1very low7very high. On time delivery represents a priority for the top management of the clothes manufacturer where we realized the case study. The company focused its activity on lohn contracts and this project provides its capability to sell its own brand on foreign markets. The optimization intervals as well as the real value for the indicators associated to the dimension Internal Business Processes are presented in table no. 3. Table 3. Indicators associated to the dimension Internal Businesses Processes IndicatorsReal valueMinimal valueMaximal valueWeightThe number of new products COZWEAR launched in Berlin mall6284On time delivery rate of COZWEAR products in Berlin mall (%)97901003The innovation degree of COZWEAR clothes5173 The application of the optimization functions to the performance control indicators associated to Internal Business Processes dimension reveals a performance of 67,67%. (figure no. 3). The optimization intervals as well as the real value for the indicators associated to the dimension Organizational learning are presented in table no. 4. Figure 3. Determination of the performance for Internal Business Processes  Organizational learning perspective of the Balanced Scorecard supposes the definition of competences, aptitudes and cultural values necessary to define the strategy. Table 4. Indicators associated to the dimension Organizational Learning IndicatorsReal valueMinimal valueMaximal valueWeightThe awareness indicator of COZWEAR clothes in Berlin mall5173The level of sellers rewards in function of customers satisfaction degree6174The motivation degree of the brand COZWEAR sellers in the shop of Berlin mall6173 The appreciation scale of these three indicators associated to Organizational learning perspective is situated between: 1 very low .... 7 very high, resulting after the simulation with Balanced Scorecard Designer a performance index of 78,33%. (figure no. 4) These indicators reveal the ways in which this company can improve its operational efficiency within the project concerning the development of its distribution network, being extremely important for the competitive success. Figure 4. Determination of the performance for Organizational learning  The total performance is calculated like a weight average of the indicators associated to the four perspectives of the Balanced Scorecard. Perf EMBED Equation.3 =  EMBED Equation.3  Perf EMBED Equation.3 = 73,1% As a conclusion, the value of the global performance proves a remarkable success rate for this project, as its value (73,1%) exceed the target value (70%) that reflects the performance. This general performance indicator is focused on the improvement of performance goals in comparison with own performance or competitors performance (by the means of benchmarking techniques) and offers the possibility for the employees to become more responsible in achieving their individual goals. REFERENCES KaplanR., Norton D., Le tableau du bord prospectif; Pilotage stratgique: les 4 axes du succs, ditions dOrganisation, Paris, 1999 Keyes J.,  HYPERLINK "http://www.amazon.com/Implementing-Balanced-Scorecard-Aligning-Corporate/dp/0849326214/ref=sr_1_1?ie=UTF8&s=books&qid=1205438035&sr=8-1" Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy, John Willey and Sons, New Jersey, 2004 Lawrie G, CobboldI., "Third-generation balanced scorecard", International Journal of Performance Management, No.7, 2004 Case study research: a five stage model George ONOFREI, Simon STEPHENS Institute of Technology Letterkenny, Ireland Abstract: Case study research has been widely used as a research instrument for data collection in theory building. This paper provides guidelines for the design and execution of case study research in a business setting. It attempts to bridge the gap between case study research and theory development. The study explores the underlying value of good theory building as a basis for business excellence. Good theory must have four basic criteria: conceptual definitions, domain limitations, relationship-building and predictions. The propositions of this paper are linked to ongoing research which is using multiple case studies to develop theory in the operations management field. This article emphasise the importance of construct validity, internal validity, external validity and reliability as virtues for quality research design. The paper does not intend to be exhaustive: the aim is to guide the researcher, presenting suitable case study practices for research within a business context. Keywords: case study, management, methodology, quality, research, theory building 1. INTRODUCTION The rapid pace of change, increased competition and the demands of customers are creating pressure for greater efficiency, quality, productivity, creativity, flexibility, adaptability, innovation and the drive for business excellence. Case study method is among a number of research techniques which has been used in a business setting to generate a theory which can improve practice. Yin (1994) defines a case study as: an empirical study that investigates a contemporary phenomenon within its real life context when the boundaries between phenomenon and context are not clearly defined Yin (1994, p. 12). Authors including Mintzberg and Gosling (2002); Donaldson (2002) and Ghoshal (2005) have focused their arguments on the limited of impact of research on practice in business management. This paper provides guidelines for the design and execution of case study research in a business setting. It highlights the relevance of case study research to theory development and thus to improved business practices and achieving business excellence. Eisenhart (1989) explains that the primary strength of building theory from cases is the likelihood of generating novel theory. An additional strength is that the emergent theory will be testable, with constructs that can be measured, hypothesis that can be tested. This paper is not a literature review: aims to guide the researcher, presenting suitable case study practices for research within a business context. If applied these practices, specifically the five stage model proposed in section four should deliver valid contributions to theory and inform practices resulting in business excellence. 2. GENERATING GOOD THEORY TO HELP FOSTER BUSINESS EXCELLENCE Sumantra Ghoshals (2005) seminal paper entitled Bad Management Theories Are Destroying Good Management Practices highlighted a substantial problem with much of modern business research. Far too often Ghoshal is able to identify examples of how theory bares little relation to the reality of the workplace. The reason is that in many cases ethics and morality have been excluded from theory building despite the obvious impact on management practices. The development of business excellence is to an extent dependent on the development of theories based in empirical research. Bensimon et al. (2004) argues that essentially, solutions for closing the gap between research and practice involve two issues. Firstly, is needed to study problems that are of greater relevance to policy-makers and practitioners. Secondly, to broaden the ways in which research findings are disseminated. Traditionally theory has been developed by a combination of experience, observations, reading and anecdotal evidence. However, Glasner and Strauss (1967) argue, it is the intimate connection with empirical reality that permits the development of a testable, relevant and valid theory. Observations require explanation but of equal importance is the testing of these explanations in real world settings. The collection of facts alone will not improve business practices not will the explanation of observations and/or experiences delivered enhanced activity. The development of good explanations should involve theory construction and theory testing. The use of case studies allows researchers to test existing theories and observe emergent theories. 3. QUALITY RESEARCH DESIGN Forza and Vinelli (1998) and Forza (2002) propose seven principles for improving the quality and appropriateness of business research. These principles can be applied to case study research as follows: there must be clarity and explicitness in the reporting of information, particularly that which relates to execution; there must be evidence that unambiguous, reliable methods were utilised in all the stages of the research; researchers should adhere to the common terminology of the filed, especially in relation to the meaning of variables and the language of interpretation; the need to where possible use scientific measurement; the need for careful selection of each expert, case study and the interviewees; the need for an explicit, clear and strong theoretical background; and a necessity for greater discussion of the results. Brannick and Roche (1997) suggest that researchers should always begin by examining theoretical concerns and move from there to elaborating a logic of case selection. Theory in business disciplines takes a variety of forms: from analytical theory to deductive theory (See Figure 1). Figure 1. The Logic of selecting research case studies the relationship between theory and case study designs  EMBED PowerPoint.Slide.8  Source: Brannick and Roche (1997, pp 103) By definition, theory must have four basic criteria: conceptual definitions of terms or variables, domain limitations, relationship-building and specific predictions (Hunt, 1991; Bunge, 1967; Reynolds, 1971; Wacker, 1998). In order to meet these criteria the researcher has to insure that an extensive literature review of the academic and practitioner articles is conducted. Wacker (1998) suggests a general procedure for theory building that can be applied to case study research (See Figure 2). Figure 2. A general procedure for theory building Purpose of this stepCommon questionsDefinitions of variablesDefines who and what are included and what is specifically excluded in the definitionWho? What?Limiting the domainObserves and limits the conditions by when (antecedent event) and where the subsequent event are expected to occur.When? Where?Relationship (model) buildingLogically assembles are reasoning for each relationship for internal consistencyWhy? How?Theory predictions and empirical supportGives specific predictions. Important for setting conditions where a theory predicts. Tests model by criteria to give empirical verification for the theory. The riskiness of the test is an important consideration.Could the event occur? Should the event occur? Would the event occur?Source: Adapted from Wacker (1998) When using a case study research approach, the precise definitions of variables is needed to limit the area of investigation by defining who and what. In general, the literature review provides a base for defining the variables. Once the precise definitions of variables are established, the domain is defined to limit when and where. Theory building research extends the domain of the theory. Typically, after both variables and domain are clarified, relationship building begins in order to establish which variable have logical connections to other variables. This stage is quite complex since the theory should be fully developed and internally consistent. The last stage is theory predictions and empirical support. Many academics prefer that empirical evidence is presented to verify that a proposed theory has some merit in the empirical world. Different methodologies use different empirical evidence to verify their predictive validity. Further discussion of this stage is provided in the section four. 4. A FIVE STAGE CASE STUDY RESEARCH MODEL Case study method has been widely used as a research instrument for data collection and theory development/building (Lewis, 2001; Goffin and New, 2001; Jensen and Harmsen, 2001). In order to produce a successful case study or case studies the researcher must collect theoretical and empirical evidence that will facilitate the development of or an improvement in theory. Yin (2004) argues that quality research will pass four design tests: construct validity, internal validity, external validity and reliability. These design tests must be used to increase the credibility of the theory proposed. According to Yin (1994), internal validity is a concern for causal or explanatory case studies and not so much for explorative or descriptive case studies. External validity is knowing whether a studys finding can be generalised beyond the immediate case study. Reliability is the extent to which a studys operations can be repeated, with the same results (Yin, 1994). Within the proposed model, multiple case studies are used to make the generalisation more compelling and to obtain sufficient evidence to support the proposed theoretical framework. There are no specific rules to follow when designing and conducting case study research. Rahman et al. (2003) propose a seven stage design while Goffin and New (2001) implemented a four stage design. In this paper we propose that theory building should happen in five stages: Stage 1: Literature Review related to the chosen topic at intra and inter-company level. The review will involve exploring the tools, development as a concept, implementation frameworks, factors that affect the development and performance. The main sources should be recognised international journals articles, text books, national/international policy documents and industry strategy plans. Stage 2 Involves data collection typically interviews with industry experts, representatives of national/international bodies. The interviews will help the researcher to gain insight into current practices and the evolution of the chosen topic over a period of time perhaps 5/10 years. At this stage it is useful to use a snowballing approach; therefore the interviewees should be asked to recommend other experts that should be consulted, and a potential company or companies to be used for case studies. Stage 3 Based on the literature review and interviews with industry experts, the researcher should develop a preliminary theory. Then, the proposed theory should be discussed with the industry experts, from stage 2 and refinements made. Stage 4 In stage four a case study methodology should be used to further develop and consolidate the emergent theory. This can involve a single case study or in multiple case studies, with the process of writing individual case reports (See Figure 3). Figure 3: Multiple Case Study Method  EMBED Visio.Drawing.11  Source: Adapted from Yin (1994) A balance must be struck between the depth and the breadth of study. Multiple case studies allow the boundaries of the investigation to shift because the research is essentially explorative. There is no overall consensus on the ideal number of case study companies. The literature indicates that between four and ten works well (McLachlin, 1997; Yin, 1994; Eisenhardt, 1989). Within each case study data should be collected under the following themes: data characterising the organisations and its products/services, history of the company, especially reconstructing the process of evolution, performance measures related to the level of the activity under study and enablers and disablers facilitating progress. The evidence can be collected through multiple interviews with employees from different functions (i.e. purchasing, production, logistics and quality). Tight (2003, p. 188) explains that it is difficult to imagine anyone undertaking a meaningful piece of research which does not involve some documentary analysis. Therefore, it is essential that a review of company documentation is undertaken. Stage 5 Write cross-case conclusions and refinement of the emergent or modified theory. The new knowledge should then be discussed with the experts from stage 2. The success of the project should be measured in terms of the researcher(s) ability to write, present and defend material that articulates ideas, insights, analysis, policy and best practice to peer and practitioner audiences. 5. CONCLUSIONS This paper proposes a five stage approach when using case study research. Inherit in the proposed design is the need to utilise experts during the process and to disseminate the emergent theory to a peer and practitioner audience. If successful such an approach to theory generation will yield valid theory and help improve business activities leading to business excellence. Considerable research in business fields is based on statistical survey analysis and mathematical modeling. However, using a field investigation technique such as case studies will make the individual researcher and the field in general richer and better able to solve real problems (McCutheon and Meredith, 1993). We hope that this paper will help practitioners conduct case research with the appropriate rigor, which when combined with relevance links case study research to business excellence. REFERENCES Bensimon, M, D. Polinghorne, G. Bauman and E Vallejo (2004) Doing Research that Makes a Difference, Journal of Higher Education, Vol. 75, No.1, pp. 104-126. Brannick T. and W.K. Roche (1997) Business Research Methods Strategies. Techniques and Sources, Oak Tree Press Dublin. Bunge, M. (1967) Scientific Research 1: The Search for System, Springer-Verlag, New York. Donaldson, L. (2002) Damned by our own theories: contradictions between theories and management educations, Academy of Management Learning and Education, Vol. 1, No.1, pp. 96-106. Eisenhardt, K.M. (1989) Building theories from case study research, Academy of Management Review, Vol.14, No.4, pp.532-550. Forza, C. (2002) Survey research in operations management: a process-based perspective, International Journal of Operations and Production Management, Vol. 22, No.2, pp. 152-194. Forza, C. and A. Vinelli (1998) On the contribution of survey research to the development of operations management theories, in Coughlan, P. T. Dromgoole and J. Peppard (Eds), Operations Management: future issues and competitive responses, School of Business Studies, Dublin, pp. 183- Ghoshal, S. (2005) Bad Management Theories Are Destroying Good Management Practices, Academy of Management Learning and Education, Vol. 4, No.1, pp. 75-91. Glaser, B. and A. Strauss (1967) The discovery of grounded theory: Strategies of qualitative research, London, Wiedenfeld and Nicholson. Goffin, K. and C, New (2001) Customer support and new product development, International Journal of Operations and Production Management, Vol. 39, No.7, pp. 513-38. Hunt, S.D (1991) Modern Marketing Theory: Critical Issues in the Philosophy of Marketing Science, Southwestern Publishing, Cincinnati, OH. Jensen, B. and H. Harmsen (2001) Implementation of success factors in new product development the missing links, European Journal of Innovation Management, Vol. 4, No.1, pp. 37-52. Lewis, M.(2001) Success, failure and organisational competence: a case study of the new product development process, Journal of Engineering Technology and Management, Vol. 18, No.1, pp. 185-206. McCutcheon, D. and Meredith, J. (1993) Conducting case study research in operations management, Journal of Operations Management, Vol. 11, No.3, pp. 239-256. McLachlin, R. (1997) Management initiatives and just-in-time manufacturing, Journal of Operations Management, Vol.15, pp.271-292. Mintzberg, H. and J. Gosling (2002) Educating Managers beyond borders, Academy of Management Learning and Education, Vol. 1, No.1, pp. 64-76. Rahman, A., A, Rahim and M. Baksh (2003) Case study method for new product development in engineer to-order organisations, Work Study, Vol. 52, No.1, pp. 25-36. Reynolds, P.D (1971) A primer in theory construction, Bobbs-Merrill Educational Publishing, IN. Tight, M. (2003) Researching Higher Education, Maidenhead, The Society for Research into Higher Education, Open University Press. Wacker, J.G (1998) A definition of theory: research guidelines for different theory-building research methods in operations management, Journal of Operations Management, Vol. 16, pp. 361-385. Yin, R. (1994) Case Study Research: Design and Methods, 2nd Edition, Sage Publications, London. Yin, R. (2004) Case Study Methods, American Educational Research Association, Washington DC. POVERTY ALLEVIATION IN NIGERIA: THE ROLE OF COMPREHENSIVE SOCIAL INSURANCE SCHEME Omotayo Adewale OSIBANJO Babes-Bolyai University Cluj-Napoca, Romania Abstract: The Nigerian government has over the decades introduced many schemes and programmes in order to alleviate poverty in the nation. In similar direction, the present administration headed by President Umaru Musa YarAdua has also described the situation as totally unacceptable. However, recent events and studies have shown that Nigeria does not have articulated social insurance policy. This paper analyzes the current Nigerian Insurance Social Trust Fund (NISTF). Using an exploratory descriptive analysis technique and it found evidence that there are shortcomings in the existing social insurance policy in the country, the paper went ahead to suggest the possibility of introducing comprehensive social insurance policy comprising jobseekers benefits, vulnerability benefits, hardship benefits as way of alleviating poverty level. Keywords: Comprehensive Social Insurance Scheme, Nigeria, NSITF, Poverty - Alleviation 1. INTRODUCTION This paper sets to analyze the current Nigerian Social Insurance Trust Fund (NSITF). It is conceived in appreciation of the fact that there appears to be lapses in the current social insurance scheme in the country such as non-availability of unemployment benefits, hardship benefits to majority of workers and lack of income support among others. The paper therefore provides a critical assessment of the current scheme thereby identifying the causes of the existing lapses and providing constructive suggestions on how to improve the current social insurance model for better attainment of the objective of providing social insurance to employees and other beneficiaries. The rest of the paper is structured into four sections covering; definition and characteristics of social insurance, activities and components of Nigeria Social Insurance Trust Fund, analysis of comprehensive social insurance scheme and conclusion. 2. DEFINITION AND CHARACTERISTICS OF SOCIAL INSURANCE Social Insurance can be defined as a public insurance program that provides protection against various risks such as illness, disability, old age, unemployment, maternity, work injury and even death (Gray, 2004). In other words, this insurance program provides income support in the event of those economic risks. As obtained in the literature, social insurance programs differ from private insurance in many ways. First, the contributions are basically compulsory and the contributors are the insured, insureds employer and the state. Second, benefits are not as strictly tied to contributions as it is obtained in private insurance. Further, social insurance differs significantly from other forms of social assistance from the State, because it is contributions made by the insured, and kept for that specific purpose. In addition, the period and payment of benefits is based on contributions made by the insured. For instance, in some countries, contributions to unemployment insurance programs resemble private insurance in which contribution levels reflect the degrees of risk. It is essential noting that variations exist among countries in the financing of social insurance programs and also distribution of costs varies. While some countries bear a high proportion of the costs, some bear low. From the background, we shall proceed to analyze the social insurance program obtainable in Nigeria as one of the developing economies. 3. NIGERIAN SOCIAL INSURANCE TRUST FUND (NSITF) As known in the literature, in 1993 the then National Provident Fund (NPF) in Nigeria was transformed into the Nigerian Social Insurance Trust Fund via Decree 73 of 1993, which has now been changed to an Act of the National Assembly. The Nigerian Social Insurance Trust Fund (NSITF) took off formally in July 1994 to take charge of social insurance protection of workers in the private sector of the economy. However, we need to understand that this programme is all about the retirement age and it has no provision for someone who is out of regular employment (unemployed). It is argued that the new pension scheme applies to all employees in the public service of the federation, Federal Capital Territory and the Private sector: (a) In the case of the public sector, who are in employment; and (b) In the case of the private sector; who are in employment in an organization in which there are 5 or more employees (Yesufu, 2000). And the rates of contribution prescribed in the Act are: a minimum of 7.5% by the employer and 7.5% by the employee in the case of the public service of the Federation and Federal Capital Territory, a minimum of 12.5% by the employer and 2.5% by the employee in the case of the Military and a minimum of 7.5% by the employer and 7.5% by the employee in other cases. Just as it is obtainable in other countries, employees benefits vary directly with their contributions. The implication is that an employees pension depends on how much he contributed to the scheme. Similarly, the Act allowed Nigerian Social Insurance Trust Fund (NSITF) to introduce other attractive contingencies (other than pension) i.e. sickness, unemployment insurance, work injury scheme, etc to be managed by the NSITF as separate social insurance programme; which are yet to take off in Nigeria. An employee is expected to receive what he has contributed plus investment income. He also has the option of converting his accumulated contributions into annuity or programmes his pension to be paid to him monthly or quarterly. The NSTIF benefits and qualifying conditions are highlighted in table 1. The following are the basic benefit contingencies, which members of the scheme are entitled to apply for subject to satisfying the conditions set out in the benefit qualifying conditions. Table 1. NSTIF Benefits S/No.BenefitsQualifying Conditions 1.Invalidity PensionMember permanently incapable of working, but with at least 36 monthly combined contributions paid including 12 within the preceding 36 months. 2.Invalidity GrantMember permanently incapable of working and have at least 12 monthly combined contributions paid. 3.Retirement PensionMember who reached the age of 60 or more and has retired with at least 120 monthly combined contributions paid. 4.Reduced Retirement PensionMembers must be 55 years but below 60 years and had accumulated a minimum aggregate combined contribution of 120 months paid. 5.Retirement GrantMember who reached the age of 60years or more and has retired with at least 12 months but less than 120 months combined contributions paid. 6.Survivors PensionRegistered dependant of a deceased member who is qualified/entitled to, or is receiving invalidity or retirement pension. 7.Survivors GrantRegistered dependant of a deceased member who is not qualified/entitled to invalidity or retirement pension, but has at least 12 months of combined contributions paid.8.Funeral GrantDeath of a Member receiving invalidity or retirement pension. 9.Emigration GrantMember who is finally emigrating from Nigeria and is entitled to a pension before emigrating shall have his pension rights committed to a lump sum payment on emigration. 10.Emigration PensionMember who is finally emigrating from Nigeria but is not entitled to pension on emigration shall qualify for lump sum payment equivalent to the final contribution multiplied by the number of months of combined contribution paid.Source: http://www.nsitf.com/benefitqualifying.asp A critique look at table 1 shows that, all the Nigerian government is concerned about is pension. When an individual must have stayed in the public sector till the age of 60 years before he or she gets benefit, which is known as the pension benefit. However, it is important to note that NSITF is not comprehensive as it is obtained in other economies. Apart from the fact that unemployment benefit is conspicuously missing in the NSITF programmes, what about those who do not have social insurance to fall back on? Gray (2004) argues that in the North European states, people without unemployment insurance fall back on social assistance schemes, which are not available in the Nigerian system. 4. COMPREHENSIVE SOCIAL INSURANCE SCHEME Vulnerability and risk are keys to understanding the dynamics leading to perpetuating poverty. It has been argued that poverty is more than inadequate health, consumption, education and it is also fear for the future (Terrell and Boeri, 2002). In every society there are people who are vulnerable because of unemployment, age, illness, disability, or suffering from the effects of natural disasters, economic crises or civil conflict (Howell, 2001, p. 257). However, the poor or vulnerable group of people need to feel empowered with skills and voices to overcome their fear of isolation and it is only the State that can respond to these risks through various mechanisms (Edwards and Manning, 2001). From the background, we shall proceed further to suggest a comprehensive social insurance package in order to alleviate poverty in Nigeria as it is been practiced in other nations; the model is illustrated in figure1.  Figure 1. Comprehensive Social Insurance Scheme As illustrated in the model depicted in figure 1, a comprehensive social insurance scheme is a wheel of progress that leads to the economic growth of all nations. By way of further emphasis, comprehensive social insurance scheme looks after the basic security for all persons resident in such a country. In addition, everyone living in such an economy at some point in their lives would have benefited in the scheme. In the subsiding paragraphs we provide detailed analysis of the structural outline of a comprehensive social insurance scheme made up of social insurance, social assistance and child protection. Social Insurance policy includes the following programmes: Unemployment Insurance, which supports the unemployed to earn a living for a certain period of time, irrespective of the type of unemployment either structural or frictional. Work injury insurance compensates workers for work-related injuries or illness. On the other hand, disability and invalidity insurance tends to cover the workers who became disabled or invalid in their line of duties. Further, as obtained in the literature, Sickness and Health insurance protects workers from diseases and illnesses. Maternity insurance provides benefits to mothers during anti-natal and post delivery, it tends to reduce the rate of mother and child mortality. In addition, Old-age insurance is to provide income support to older workers after retirement while Life and Survivor insurance ensures that dependents are compensated for the loss of their breadwinners. Social Assistance provides protection to the most vulnerable groups in the society, for instance those with no other means of livelihood such as handicapped, poor, destitute, single parents, victims of natural disasters and victims of civil conflict. Social assistance programmes include: Hardship Assistance tends to support someone in the vulnerable group, which include the following; if someone or his partner is pregnant, has a disability, looking after children, caring for someone who is long-term sick or disabled. On the other hand, the government provides Welfare and Social Services for physically or mentally disabled and orphans. Temporary subsidies such as housing subsidies, utilities subsidies and such like are provided for people in events of crises. Child Protection as obtained in the United Nations Convention of the Rights of the Child, governments are obliged to recognize the full spectrum of human rights for all children and consider children in legislative and policy decisions (http://www.unicef.org/crc/index_30168.html). In addition, it is therefore obligatory for society to provide measures to ensure that every child is protected from all forms of exploitation and abuse such as; child labour, child prostitution, and other vices encountered by street children and children with disabilities. Further, in order to achieve this great task, governments and policy makers of various countries come up with many ways of assisting and supporting the child, these include: Early child development, which ensures the balanced development of the child through basic nutrition and educational programmes; provision of scholarships for the less privileged children and also provision of family allowances to families with young children in order to meet parts of their basic needs of life; in order to avoid criminality, drug addiction, early pregnancies, sexual transmitted diseases and such like, the government is obliged to create awareness through youth programmes such as camping, workshops, lectures and so on. 5. CONCLUSION In Nigeria because of the circumstances such as poverty level, poor working conditions, employees are exposed to employment risks, which call for the implementation of comprehensive social insurance scheme to serve as a measure providing income support for the citizens. The effort by government to introduce a National Social Insurance Trust Fund (NSITF) in which employees are required to contribute certain percentage of their monthly income to guarantee their qualification for post retirement benefits appears not to have achieved the desired objective so far. For instance such a scheme is noted for lack of comprehensiveness and difficulty in benefit accessibility as and when due. Towards addressing these problems it is therefore essential for Policy-makers in Nigeria to upgrade the present NSITF to a comprehensive social insurance scheme, which will include both contributory and non-contributory benefits in order to assure the citizens of a reliable and comprehensive social insurance scheme. REFERENCES Edwards C.A. and Manning C. (2001) East Asian Labor Markets and the Economic Crisis: Impacts Responses and Lessons. Washington D.C.: The World Bank and International Labour Organization. Gray, A. (2004). Unsocial Europe: Social Protection or Flexploitation? London: Pluto Press. Howell F., (2001). Social Assistance: Theoretical Background. Asian Development Bank (Eds.), Social Protection in Asia and the Pacific: 257. Terrell K. and Boeri T. (2002). Labour Employment, and Social Policies in the EU Enlargement Process: Changing Perspectives and Policy Options. Washington D.C. : The World Bank. Yesufu, T.M. (2000). The Human Factor in National Development: Nigeria, Ibadan: Spectrum Books Limited. Encyclopaedia Britannica, Social Insurance. Retrieved August 2008 from: http://www.britannica.com/EBchecked/topic/551273/socialinsurance#tab=active~checked%2Citems~checked&title=social%20insuran ce%20--%20Britannica%20Online%20Encyclopedia UNICEF, Convention of the Rights of the Child-Promoting and protecting rights for children. Retrieved August 2008 from: http://www.unicef.org/crc/index_30168.html NSITF Benefit Information Qualifying Conditions. Retrieved August 2008 from: http://www.nsitf.com/benefitqualifying.asp THE ECONOMIC SITUATION OF THE LEADING INDUSTRIALIZED COUNTRIES AND THE FUTURE OF THE WORLD Jaque OYAMA Transilvania University of Brasov, Romania Abstract: At present, September 2008, the global economy finds itself in a rather poor condition, and the direction that its heading for is even worse. The major causes are three. Keywords: economical level, influence, natural resource, subprime problem 1. INTRODUCTION The three causes of the poor condition of nowadays global economy are: The first one - lies in the weakening of the American economy, with the subprime issue at its core, and the decline in national strength. America, the only leading nation after the Cold War, is gradually and steadily losing that position. The second - consists in the extension of the power that Russia, once a communist country, and China, still a communist one, are exerting within the world economy. But due to their different economical basis, the influence that these two emerging economic giants will have on other countries and the direction to be followed will not be the same. Besides, they are standing, both of them, on a fragile economic foundation. As for the third, it regards EU. As the number of members is on the increase, it has continued to extend its borders up to now, but the day when EU will pass through a difficult phase is drawing near. The age of fusion by enlargement is changing into one of outbreaks of a whole range of problems. 2. THE FUTURE OF AMERICAN ECONOMY There are a lot of interpretations on the subprime issue, in a lot of places, but my view about this topic is different. Through the subprime, America has exposed to the world one side of the true image of its society. Namely, to use a radical expression, its a case of unfair competition under the signboard of free competition. Whether they like it or not, the rich will continue to get richer, while the poor will actually become even poorer. People living in poverty (and quite many at that), are under the mistaken impression of having fulfilled a temporary dream by borrowing sums of money beyond their means, and as soon as that dream and illusion get shattered, they will have to face the reality in front of their eyes this is what subprime issue amounts to. The poor that have dreamt have become all the poorer, shouldering the great debts of the simply poor. On the other hand, the big financial institutions that have carried those dreams tried to squeeze out as much profit as possible from many of the poor, convinced that they had come across a good method of making huge profit, but finally their speculative thinking proved wrong (Nikkei Shinbun, April 18th 2008, pag. 3) There is no reason to expect that real estate prices should continue to rise for decades. If the real estate in America were to increase during the following 20 years, it would be a case of a dream coming true for both sides. Yet, the approach proved over-optimistic for all involved. At the beginning, the big financial institutions of America scattered these inferior loans throughout the world, trying to get out of the mess with immense profit, but things moved so fast in the end that there was no time to escape. And the credit of the said institutions in the world collapsed on a large scale. Even if the subprime issue is considered to have been settled, the credit recovery needs triple effort. The results (goods) of the dreams which the poor have lost by way of auction will reach the hand of the rich, who will resell everything in few years, only to get richer. 3. THE FUTURE OF THE ECONOMY OF THE CONTEMPORARY COMMUNIST AND OF THE EX-COMMUNIST COUNTRIES It seems that China is becoming larger and stronger, but in fact it does not. First of all, because the distribution of wealth at national level is completely abnormal, the more economy grows, the bigger the problems posed by the distortions of the gap society will get. At the same time, the large amount of foreign capital and technology invested in the basis of its economy, makes it liable to be affected by the trends in world economy, to a higher degree than Japan (Nikkei Shinbun, July 13th 2008, pag 8). If the world economy stalls, it is likely to end up in a sudden great confusion, with the danger of downfall lying in wait. As the only factor that makes possible the internal control is the economic development, once the economy loses speed, a whole range of social problems will gush out, and the outburst of a serious situation followed by mass bloodshed cant be ruled out. Consequently, the leadership of the Chinese government will be put to a risky test. On the other hand, the Russian economy has its foundation placed on resources. Generally speaking, it seems that the Russians prefer to keep the import of foreign capital at a distance (with some exceptions). May be they consider that a large number of small and medium foreign enterprises in the country is an undesirable phenomenon for Russian society. As a matter of fact, it looks as if they were relapsing into one-party dictatorial communist state, without calling it as such. Still, one cant forecast what will happen after Putin steps down. An uptrend in resources is out of question, just like in the case of real estate prices. What goes up, is prone to coming down some day. By the time the resource prices fall, Russia will stand a hard test. 4. THE FUTURE OF THE EU ECONOMY For the first time since its formation, especially after the monetary integration, EU is coming up against a period of economic turmoil. Basically, EU has to reduce the gap between its members, which is a real fact, while the internal social disparities within each country continue to widen. But shortening the gap between members is even harder to control, due to the integration of East-European countries. 5. THE FUTURE OF THE JAPANESE ECONOMY At any rate, the performance standard of politicians is too low. Since it is the people who elected them, it follows that the political level of the people is too low. In my opinion, Japan is shifting from bureaucratic socialism to bureaucratic dictatorship. If the reformist politicians will not rouse to action to break down that tendency, and the people will not make every effort to support them, along with the impoverishment of small and medium enterprises, the national strength itself will crash as well. The dream most laden with possibilities is the practical use of solar energy and the completion of the technology that changes seawater into fresh water. Solar energy could meet the demand of electric power of the world 100%, while the unlimited supply of seawater might bring great changes in agriculture. 6. CONCLUSIONS It seems that all countries have begun to act towards the exclusive pursuit of their own interests, setting ideology aside. For the sake of the interests that ones own country has, rules and justice cannot be ignored. If such a thing happens, then the chance of terrorism and rebellion spreading out from the victim country gets rather high. Besides, there is also the danger that the fight for resources will end up in fight for all goods, including food. Maybe nowadays the world has just begun to head towards a dangerous direction. REFERENCES Nikkei Shinbun, April 18th, pag.3; July 13th , pag. 8 CNN TV news March-September 2008 BBC TV news March-September 2008 NHK TV news January-September 2008 ROMANIAN CONSUMERS VIEW ON USING ONLINE MARKETING TOOLS IN BUILDING AND MANAGING CUSTOMER RELATIONS Carmen PANTEA, Calin VEGHES Academy of Economic Studies Bucharest, Romania Abstract: As a result of its expansion and development, the Internet has become one of the media that is not missing from the structure of the marketing communication mix of the organizations. Its employment in contacting, communicating and relating to consumers is done almost mechanically: online marketing tools email or banner advertising, electronic newsletters, discussions groups, websites, search engines and blogs must, or at least, should be used and there cannot be imagined a marketing communication campaign without integrating them. This paper intends to answer the question how important is to plan, develop and implement a marketing communication campaign aiming to build and manage relations with customers using the Internet, based on the consumers view regarding the overall online approach. Results of an exploratory survey conducted on the Romanian market provide answers from the investigated consumers in terms of their overall perceptions and attitude towards the usage of the online marketing tools and may serve as a potential background in designing future communication campaigns and developing profitable long-term relationships with customers based on the integration and employment of the online marketing tools. Keywords: customer relationship management, marketing communication, online marketing 1. ONLINE MARKETING IN ROMANIA In recent decades, online marketing has been quickly overtaking the traditional means of marketing due to several reasons, such as: low costs, the growing number of internet users and the long lasting relationship developed with them, the effortless usage of the web and of the online marketing tools. Online marketing is done by those individuals or organizations which exchange ideas and offers by using computers, online networks and interactive media, in order to reach their marketing objectives. Even thought at the beginning of the year 2007, Romania was placed last, as compared to the other countries of the European Union, from the point of view of internets penetration rate, at the end of 2007, it gained ground over Poland and Bulgaria, which reached 29.6% and 30% internet penetration rate. In November 2007, Internet World Stats estimated Romanias population at 22.27 million people and out of this population, 7 million were internet users (31.4% of the inhabitants). At the level of the European Union, there were 273.23 million internet users, almost 56%, out of 490.43 million Europeans. Regarding the user growth rate of the period 2000-2007, it is important to notice that Romania has the highest rate, 775%, followed by Latvia with 613.9%, all the other European countries having an increase of the number of internet users of less than 450%. According to the National Regulatory Authority for Communications and Information Technology of Romania (ANRCTI), at the end of 2003, the number of operational internet services providers, in Romania, was of 233 and it constantly increased until the end of 2006 when it reached 1412 internet providers, after which the number started to decrease, until 1338, at the end of 2007. Romania Top Level Domain (rotld.ro) confirms the existence of more than 200.000 registered domains, but it is estimated that only about 40.000 of them are active in the Romanian web. Trafic.ro is a web page which monitors the Romanian websites from the point of view of the number of internet users browsing the websites registered. From 1005 websites it monitored weekly in November 2001, it reached 53.220 websites registered in July 2008, out of which 36.517 were active; 15.636 of them being related to business/commerce, companies or e-commerce. According to trafic.ro, there are between 3 to 5 websites and at least one online shop launched every day. A research done by Gemius and Mercury Research in October 2006 revealed that 97% of the Romanian respondents heard about e-commerce, but only 29% of them bought something online. Even though there are a low number of fraud cases in Romania, only 1.1% as compared to 3.4% in other European countries, the e-buyers prefer to make the payments at delivery, 44% of them considering that banking transfers are risky. Not only do Romanians consider the banking transfers risky, but also the Ukrainians and Russians. Latvia and Lithuania are the only Central European Eastern countries where e-shoppers prefer to pay with credit cards or e-cards. At this time, in the Romanian web context, there are between 2.500-3.000 online shops, but only half of them do have a consistent activity. In order to promote online buying, there should be designed some campaigns targeted to increase the 3% number of Romanian e-buyers, estimated by EuroStat. 2. RESEARCH METHODOLOGY An exploratory research has been employed in order to provide information about consumers overall perceptions and attitude towards the usage of the online marketing tools, their related opinions based on the online experiences and the proper background for understanding and considering consumer behavior in the future context of an increased volume of marketing communication campaigns including an online component. A survey has been conducted using a questionnaire composed of 40 questions and data were collected at a level of a sample of 145 respondents from Bucharest, between 18 and 62 years, selected using a simple random sampling procedure. Due to the exploratory nature of the study, the structure of the sample has only been relatively similar with that of a representative one in terms of key demographic characteristics (gender, age, education and income). 3. CONSUMERS AND THE ONLINE MARKETING TOOLS In order to design online marketing campaigns, individuals and organizations have a wide range of online marketing tools that they can choose from, but the most frequently employed are: online advertising, email marketing, search engine marketing, e-commerce, affiliate marketing, social networks and blog marketing, followed by viral marketing and web analytics. The email is a valuable marketing tool for conveying short, simple messages that call for action on behalf of the recipient. Companies usually develop email marketing campaigns in order to try and acquire new customers, to persuade existing customers to buy again, encourage customer loyalty, enhance the customer relationship, announce/remind special offers/events etc. The research shows that 95% of the respondents have access to at least one email account, 60% of them owning more accounts, which proves that people want to satisfy their communication needs. More than half of those questioned confirmed that they were exposed to email marketing campaigns designed by Romanian companies and a third of the respondents was exposed to email marketing campaigns planned by foreign companies. There were only 14% of the respondents stating that they were not or they do not remember being exposed to an email marketing campaign, which reveals that not only do Romanians own email accounts, but they are also the targets of different email marketing campaigns designed, mostly, by domestic companies. For an email marketing campaign to be efficient, the messages should be elaborated in order to receive a higher response. The personalization of the emails is considered to be important, when designing email campaigns, by more than 86% of the respondents, but the companies should not only personalize their messages in order to capture the readers attention, but also to insert links to web pages where there is provided additional information related to the products / services promoted in the email so that they also call the readers to action. The research confirms that both the Romanian and foreign companies do design efficient email marketing campaigns, as more than 65% of the respondents did visit the websites promoted in the emails received. In Romania, the net revenues from online marketing campaigns amounted 23 million dollars at the beginning of 2008, an increase of 66% as compared to last year. Even though the increase was of approximately 15.20 million dollars, the revenues from online were only 2.2% of the total media revenues. The highest share was taken by the TV (69.6%), followed by radio (9.6%), newspapers (8.2%), magazines (6.2%) and outdoor (4.2%). Even though there were achieved these revenues, the research shows that the internet is the most frequently used source of information by the consumers, followed by the television and closely by the emails. The other sources used by the respondents in order to find information are: mails, outdoor, daily press, mobile phones and just a few of them preferring the periodical press, radio and the telephone. It is more than obvious that the internet and the email marketing campaigns, beside the fact that they are not that costly for the company, they are mostly used by the consumers for finding information concerning the products or services they would like to buy. The research does confirm the fact that two-thirds of the consumers prefer both to search for and to receive the commercial information they need; only 26.2% of the respondents prefer just to seek out information and only 7.6% of them are interested just on receiving the information, not liking to look for information themselves. More than one-third of the investigated consumers (38.6 %) have bought online different products and services (mainly IT, electronics, personal care articles and books). Exposure to the e-commerce has proven to be quite significant and this new marketing and sales channel appears to gain ground over the traditional retailing activities. 4. THE FUTURE OF ONLINE MARKETING TOOLS EMPLOYMENT Perspectives associated with the development of relationships between organizations and consumers with the support provided by the online marketing tools can be assessed considering the results of the research in terms of the consumers attitude and openness towards the email marketing campaigns and e-commerce activities, as well as of the sources of information preferred in order to get knowledge on different products and services. The future of email marketing appears to be a very promising one, as more than one-half of the respondents (60.7 %) have answered yes or rather yes to the question asking them to express their desire to receive in the future email messages with a commercial content. The relationship between the attitude of the respondents and their demographic characteristics shows that a more favourable attitude towards the email marketing campaigns can be observed at the level of the consumers of 30 to 44 years old, having a higher education and high (between 1401 and 2800 RON) or very high (more than 2800 RON) net monthly incomes. The future of e-commerce activities appears to be even more promising as 81.4 % of the respondents have answered yes or rather yes to the question asking them to express their desire to buy in the future different products and services online. The relationship between the attitude of the respondents and their demographic characteristics shows that a more favourable attitude towards the e-commerce activities can be observed at the level of the consumers of 18 to 29, respectively 30 to 44 years old, having a higher education and high (between 1401 and 2800 RON) or very high (more than 2800 RON) net monthly incomes. Finally, the fact that the Internet is the most preferred source of information (being mentioned by 62.8 % of the respondents) and the email holds the third position with a percentage that is very close to that of television (35.9 % respectively 37.2 %) allows to conclude that future marketing communication campaigns will have to be planned and implemented in a manner including a more significant online component. Table 1. Information sources preferred by respondents Traditional%Direct%Daily press15.2Mail23.4Periodical press9.7Telephone5.5Radio9.0Mobile phone12.4Television37.2Email35.9Outdoor18.6Internet62.8Percentages determined based on the number of cases (n = 145) 5. CONCLUSIONS Based on the results provided by the research, the current status and the future perspectives of the development of relationships between organizations and consumers can be described, in the specific context of the research, as it follows: almost all respondents (95.2 % of the sample) have at least one email address while 60.0 % have two or more accounts. More, 82.8 % of the respondents have been targeted through commercial email messages and 60.7 % of them still want to receive these messages. Thus, the importance of the email marketing communication should be an increased one and this component must be included in the overall marketing communication effort oriented towards the Romanian consumers; almost two-thirds of the respondents (64.2 %) have visited websites of Romanian and/or foreign organizations. Only 17.9 % of them have not visited websites while a small minority of 3.4 % does not surf over the Internet. This means that websites are, in the same time, important sources of information for consumers and effective online marketing tools for the organizations; the rather neutral attitude of the consumers towards searching for versus receiving commercial information, as well as the balance favourable to the information searching, emphasize a certain concern of the consumer to avoid a potential harassment from the products and services providers and to protect, to a certain extent, his/her private space; the slightly higher percentage of consumers buying online than that of those buying by mail as well as the high percentage of the respondents want or rather want to buy online, suggests good perspectives not only for the e-commerce (that has been employed by a significant part of the respondents) but also for the overall online marketing activities of the organizations; relatively high percentage of the consumers preferring the Internet as source of commercial information and the good score obtained by the email (almost similar to that of the television) may suggest that future marketing communication campaigns should not neglect the online component. All these results draw attention over the necessity to consider and integrate the online approach within the marketing communication of the organizations aiming to create, develop and manage successfully profitable long-term relationships with their consumers. Major limits of the research are given mainly by the exploratory nature of the study and by the focus of the research effort on the Bucharest, as a target market. Thus, it is not possible to extend the results obtained at the level of this sample to a larger population. Still, these results could serve for the planning and conducting, in the future, of a more in-depth research on this topic. REFERENCES Bird, D. (2007), Marketing direct pe intelesul tuturor, Bucuresti, Publica Brqhn, M. (2001), Orientarea spre clienti. Temelia afacerii de success, Bucuresti, Editura Economica Cheverton. P. (2004), Key account management: a complete action kit of tools and techniques for achieving profitable key supplier status, London, Kogan Page Haig, M. (2006), Manual de e-marketing: ghid indispensabil pentru marketingul produselor si serviciilor tale pe Internet, Bucuresti, Rentrop & Straton Sargeant, A., West, D.C. (2007), Direct and interactive marketing, Oxford, Oxford University Press Seybold, P.B. (2001), The customer revolution: how to thrive when customers are in control, New York, Crown Business Stone, B., Jacobs, R (2004), Metode de succes in marketingul direct, Chisinau, ARC Stone, M., Bond. A,. Blake, E. (2006), Ghidul complet al marketingului direct si interactiv, Bucuresti, All Veghes, C. (2003), Marketing direct, Bucuresti, Uranus Wertime, K., Fenwick, I. (2008), DigiMarketing. The essential guide to new media & digital marketing, Singapore, John Wiley & Sons * * * Digital World: The State of the Internet, www.comScore.com, 2008 * * * Worldwide media and marketing forecasts, www.pahomi.ro, 2008 * * * Usage and Population Statistics, www.internetworldstats.com, 2008 www.armad.ro www.emarketer.com THE NORDIC MODEL A SOLUTION FOR THE EUROPEAN COMPETITIVENESS? Roxana PARASCHIV, Gabriel Claudiu MURSA Alexandru Ioan Cuza University Iasi, Romania Abstract: The European economy is facing important challenges in the global competition. Therefore increasing the economic competitiveness has become an important objective stressed by the Lisbon Strategy (2000). Despite the strategies and debates there is not important improvement in this field till now, although there is considerable diversity in the member states performance. One important issue in the debate over the European competitiveness is the modernization of the European social model. The Nordic countries with their performances in the global competition and also in providing social security may offer a solution for the entire European economy. This paper presents the features and performances of the Nordic social model and analyses the possibility and the effects of its extension to the entire European economy. Although different model exists and country experiences vary, it should be possible to build on the examples of best practice and learn how to modernize the European social model. Keywords: competitiveness, European Social Model, Lisbon Strategy 1. INCREASING COMPETITIVENESS THE MAJOR CHALLENGE FOR THE EUROPEAN ECONOMY The Lisbon Strategy settled a number of actions in order to transform the European economy in the most competitive and dynamic knowledge-based economy in the world, capable of sustainable economic growth with more and better jobs and greater social cohesion by 2010 (Lisbon European Council 2000, http://www.europarl.europa.eu/summits/lis1_en.htm). At the middle of the 10 years period it became clear that the EU is not moving in the right direction, so in 2004 the European Commission asked for a renewal of the Lisbon Strategy. The small progress achieved until 2004 was mostly due to the Nordic countries performances. Today, as we come near the end of 2008 it is clear that the strategic goal set in 2000 will not be reached. The member countries competitiveness performances are very diverse and the only able, at this moment to compete with the American economy are the Nordic economies. The competitiveness ranking made by the World Economic Forum in 2007 is relevant for this assertion (see table 1). Table 1 Global competitiveness index ranking (selection) WEF 2007 CountryRankCountryRankUSA1Singapore7Switzerland2Japan8Denmark3United Kingdom9Sweden4Netherlands10Germany 5Korea11Finland6Hong Kong12 In this context, the Nordic economic model has become a reference for the entire European economy, not only because of its performances, but also because it successfully combines extensive welfare state and economic competitiveness. 2. THE MAIN FEATURES OF THE NORDIC MODEL In brief, the Nordic countries are welfare states, financially supported by high taxes and providing a broad range of services to its citizens. Well try to summarize the main features of the Nordic model, although, we must say that there are important differences among the Nordic countries regarding the economic and social policies. The fact that they are all welfare and competitive economies makes most specialists speak about them as a single model, especially when they try to find the right model for the European economy. A first, visible feature of these countries is the high level of public expenditure, financed, naturally, through high level of taxation. In 2006, the European average tax ratio was 39.9% of GDP, while in the Nordic countries it was 44-49%. Two things are, most of all, interesting regarding this feature. First, the strict budgetary discipline, despite the large public expenditure. Second, the public acceptance of high taxes as a price for the public services they receive: education, medical care, child care facilities etc. The high level of taxation does not represent a subject for political debates or for electoral capital as it is the case in other countries. Despite the large public sector, the states direct involvement in the economy is modest and the competition is preserved. The public system although large is sound, uncorrupted, efficient and it provides, as we already mention, important social services. The Nordic countries are small and homogenous and these features favour a reduced distance between the people and the government. This leads to an important condition for the Nordic countries success the social partners consensus on economic and social reforms. Another characteristic is the high level of employment, compared to the rest of the European Union. The employment is encouraged by the active labour policies and high female participation, stimulated by flexible jobs and the developed child care system. All Nordic countries have a favourable business climate, supported by all political parties as an essential condition for the economic growth of a small and remote economy. The good educational system is another strong point of the Nordic countries, a result of high public investment in education 6.31-8.29% of GDP, compared to the European average of 5.03%. Although the private investment are smaller (0.13-0.57%) than the European average (0.67%), the Nordic countries still have an important advantage compared to other member states. Besides, the principle of equal right and access to education has proved its efficiency in the quality and productivity of the workforce, very important in the global competition. Another important feature of the Nordic countries is the technology-intensive economy, especially in Sweden and Finland. The technological progress of these countries was based mainly on the liberalization of telecommunication and of capital market, and not on subsidies and protection. Another important cause was the high rates of R&D expenditure in GDP. In 2006, Denmark invested in R&D 2.43% of GDP, Finland 3.45%, Sweden 3.73%, while the EU average was 1.84%. More important, the main part of these investments was private, the public ones being less than 1% of GDP, which means greater efficiency. Studying the Nordic economies, we can easily notice that their performances are deeply connected with the labour market and social policies. In fact, these countries developed a distinctive strategy in this field, known as flexicurity. The flexicurity concept combines the flexibility of the labour market with employment and social security. An OECD study (OECD, 2006) identifies as the main features of the flexicurity concept the following: moderate employment protection legislation (ELP), high participation in lifelong learning, high spending on labour market policies, generous unemployment benefit system balancing rights and duties, broad coverage of social security systems, high trade union coverage, all these having positive effect on the labour market in terms of employment. Flexicurity is seen as a third way between liberals and interventionists, as it combines both deregulation of the labour market and the social protection especially for the weaker groups. Flexicurity is not an exclusive Nordic approach. Other European and non-European countries are trying to find the right balance between flexibility and security, but the best results until now were achieved by the Nordic states. Nevertheless, even these countries have applied differently this strategy, so we can not speak about a universal recipe. In Denmark, for example, the flexicurity model is often referred to as the golden triangle, represented by few restrictions on hiring and firing, generous financial support for the unemployed and active labour market policies. In Sweden, the economic recession from the 90s imposed radical reforms of the labour market: reduction of unemployment benefit both in time and in amount, the reduction of sick benefit, stricter conditions for social benefits, active social protection measures, reduction of labour market in order to stimulate employment. Netherlands have also implemented this strategy, focusing on the reduction of the employment protection legislation and the liberalisation of temporary work. Regardless the type of adopted reforms, all three mentioned countries achieved very good results in terms of employment, where they record the best results in the EU, both per total and within the vulnerable groups such as women and older people, as seen in table 2. (Eurostat, 2008). Table 2 Employment rate in EU, 2007 (%) Country/ RegionEmployment rate totalEmployment rate femalesEmployment rate older workersEU2765.458.344.7EU1566.959.746.6Denmark77.173.258.6Finland70.368.555.0Netherlands76.069.650.9Sweden74.271.870.0 3. EXTENDING THE NORDIC MODEL TO THE ENTIRE EUROPEAN UNION A VIABLE CHOICE? At the European level, one of the biggest internal difficulties is the employment situation, the European Union being confronted for many decades with considerably higher unemployment rates than its main competitors in 2007, the unemployment rate of the EU27 was 7.1%, compared to 4.6% in the United States and 3.9% in Japan. This means inefficient use of resources, reduced revenues and, consequently, reduced demand, higher pressure on the public budget for the financial support of the unemployed. For these reasons, a key point of the Lisbon Agenda is the labour market reform and the modernizing of the European social model, combining increased labour market competitiveness and greater social protection in the light of globalization. On the one hand, the European companies need best conditions in order to extend to new markets, to adjust their production technologies and to be able to compete at a larger scale. On the other hand, the employees must be able to adjust to the economic changes through lifelong learning and increased mobility. The EU is thus forced to find the right balance between flexibility and security - the flexibility of the labour market is required by the economic challenges and goals increasing the competitiveness and employment while the security is advocated from a social perspective in view of the importance of social cohesion as well as of social acceptance of the economic reforms. EU is therefore interested in implementing the flexicurity strategy and the Nordic countries are considered the best models in doing it. The question is whether the Nordic economic and social model is transferable to other member countries. Wilthagen (Wilthagen, pp. 15-18) identifies some preconditions for the success of a flexicurity strategy: the decentralisation of labour market policy that stimulates the collective agreement among local organisation, companies and individual employers and employees; the existence of certain architects of flexicurity such as Ad Melkert, the minister of Social Affairs and Employment in Netherlands in the 1990s, who played a huge role in the labour market reform in this country; a certain sense of urgency and problem awareness that could stimulate the implementation of flexicurity measures; favourable economic and labour market conditions that would facilitate the implementation of the strategy not well accepted al social level. Although these strategies appear necessary especially during economic slowdown, it is difficult to apply them in unfavourable conditions. Could the flexicurity concept be extended in the entire EU with the same results as in the Nordic economies? Our answer is no, at least in short term. First of all because the main condition of its success is, in our opinion, the ability to involve all labour market participants employers organizations, trade unions, employees. Some European countries (not few) do not have a tradition for coordination, consultation and negotiation and their results from this point of view are questionable. The climate of mutual trust among the government, employers and employees is absent in many European countries, especially in the new member states from eastern and central Europe. In these countries the flexicurity strategies especially the measures responsible for flexibility as well as those concerning the cut of social benefits will face strong opposition and the governments will have no incentive to promote them as they fear the electoral sanctions. Some of the governments in the new member states do not have a long term economic strategy, but are primarily concerned with preserving their political position and advantages. Another reason for our scepticism is the fact that, as we said before, many European countries applied different flexicurity strategies with poorer results than the Nordic states. The specific conditions of each country make it impossible to apply a universal recipe and expect the same results. It will take time and serious efforts to explain to the social partners that the security must no longer be sought only in income or job security, but also in a good position in the labour market through training, flexible organisation of work etc. Governments are generally more interested in preserving a good position in the election option of the population than in undertaking actions with remote and uncertain finality. 4. CONCLUSIONS The Nordic countries, ranking on the top of European competitiveness, successfully combines social consensus, large public sector and high taxes with competitiveness, high technological level, high standard of living and inclusive society. Unfortunately there is not a unique recipe to improve the European competitiveness. Cultural, social, historical specificities might cause completely different results for the same strategy applied in two distinct countries. Each country must adopt the measures and principles that might in different proportions and combinations improve the economic performances. The Nordic economic and social success offers, nevertheless, some important lessons to all the European countries. Among them, we mention the importance of active labour policies to encourage employment (for example the individual action plan used in Denmark based, on the one hand, on the personal qualifications and particularities of the unemployed and on the other hand, on the market opportunities. Although they use more resources than the traditional mass approach, these plans, proved to be more efficient in avoiding long term unemployment) and the investment in human capital that offers to the Nordic countries the advantage of a well trained and productive workforce. The success of the Nordic countries is based on the wide consensus among the social partners. This attitude is, in our opinion, essential, for the success of the structural reform needed by the European Union. The consensus is not easily reached, especially in large countries with important social disparities. REFERENCES Becker, U. (2007) The Scandinavian Model. Still an Example for Europe?, International Politics and Society, 4: 41-57. Greve, B. (2007) What Characterise the Nordic Welfare State Model, Journal of Social Sciences 3(2): 43-51. Schubert, C. B., Martens, H., (2005) The Nordic model: a recipe for European success?, European Policy Centre Working Paper No. 20, Retrieved June 2008 from: http://www.epc.eu/TEWN/pdf/251965810_EPC%2020.pdf Wilthagen, T., Tros, F. (2004) The Concept of Flexicurity: A new approach to regulating employment and labour markets, European Review of Labour and Research, 10 (2): 166-186 OECD (2006) Boosting Jobs and Incomes Policy Lessons from Reassessing the OECD Jobs Strategy, Retrieved June 2008 from: http://www.oecd.org/dataoecd/47/53/36889821.pdf World Economic Forum (2007) Global Competitiveness Report 2007-2008, Retrieved May 2008 from: http://www.weforum.org/en/initiatives/gcp/Global%20Competitiveness%20Report/index.htm DIMENSIONS OF AN ENTREPRENEURIAL ORGANIZATIONAL CULTURE. A STUDY OF 241 ORGANIZATIONS IN ROMANIA Carmen PAUNESCU, Stefan PISARGEAC Academy of Economic Studies Bucharest, Romania Abstract: The paper summarizes the results of an ongoing research project on organizational culture. Multiple employees in 241 organizations in Romania completed the Organizational Members Survey (OMS), which collected information on their shared values, beliefs, and norms. The OMS was designed by Stephen McGuire, a management professor at California State University, Los Angeles, to identify the degree to which an organizations culture is entrepreneurial, and to help organizations identify areas in which they can become more entrepreneurial. For the purpose of this paper, the following six dimensions of an entrepreneurial organizational culture have been assessed: boldness, work meaningfulness, risk taking, open communication, voice, and fun. Keywords: organizational entrepreneurship, organizational culture, entrepreneurial organizational culture 1. INTRODUCTION Organizational entrepreneurship is the transformation of innovation (no matter what its source) into a new product, service, or business venture in order to take advantage of a market opportunity [McGuire, 2003]. Entrepreneurship is an ongoing process that neither requires nor precludes the creation of a new organization [Borch, Morten & Knut, 1999; Zahra, 1993]. The essence of entrepreneurial behavior is identifying opportunities and putting useful ideas into practice. The set of tasks called for by this behavior can be accomplished by either an individual or a group and typically requires creativity, drive, and a willingness to take risks [Zimmerer & Scarborough, 2005; Dess, Lumpkin & McGee, 1999]. Like members of all other groups, members of organizations develop a culture that they pass on from current to new members. This is a system of socially constructed meanings, values, norms, and beliefs that members of an organization develop and transfer to others. Organizational culture influences how members view the world in which their organization exists. It includes implicit, shared values, beliefs, and behavioural norms about how the world works, what is human nature, how work is or should be organized, and on what criteria decisions should be made [McGuire & Paunescu, 2006; Nigel, 2002; Schein, 1985]. Organizational culture provides members with images of their basic concerns, principles, ethics and bodies of manners, rituals, ideologies, strategies and tactics of self-survival. An Entrepreneurial Organizational Culture (EOC) is a system of shared values, beliefs and norms of members of an organization, including valuing creativity and tolerance of creative people, believing that innovating and acting boldly to seize opportunities are appropriate behaviours to deal with problems of survival and environmental uncertainty - and expecting organizational members to behave accordingly [McGuire, 2003; McGuire, Paunescu, 2006]. An entrepreneurial organizational cultural awareness enables managers to develop appropriate policies and to determine how differently to plan, organize, lead, and control in a specific international setting. 2. METHODOLOGY The aim of the paper is to identify the degree to which Romanian organizations culture is entrepreneurial, and to help organizations identify areas in which they can become more entrepreneurial. In particular, the paper focuses and examines how culture influences entrepreneurial thinking, and the degree to which cultural dimensions play a part in the reasoning and decision- making process. For the collection of the data, respondents were asked to fill in a statistical research instrument assessing the degree to which an organizations culture is entrepreneurial. The research instrument is described below. 2.1 The OMS Instrument The Organizational Member Survey (OMS) instrument (named like this by the author), concerned with the evaluation of entrepreneurial organizational culture, is a research instrument developed by Stephen J.J. McGuire, a management professor from the College of Business and Economics of the California State University in Los Angeles, USA. The variables to be studied --against which EOC can be described and assessed-- were defined by the author as folows [McGuire, 2003]: EOC Dimension 1. Boldness: It assesses the extent to which members value boldness in decision and action, particularly related to opportunities. This indicates a preference for bold action to shape the future environment instead of being passive, reactive, or constrained by current resources, even under conditions of ambiguity. Organizations members are characterized by an openness to change and the belief that no existing organizational activity or product / service is above scrutiny; there are no sacred cows. EOC Dimension 2. Tolerance of Creative Deviance It assesses the extent to which members accept and value diverse approaches to work, and in particular tolerate differences in behaviour by creative or talented members who challenge the status quo. There is a belief that an essential role of management is to find talented people and provide them conditions in which they can be entrepreneurial. EOC Dimension 3. Underdog Aggressiveness It assesses the extent to which members value beating the competition (established as well as newcomers), and regard both complacency and entrenchment as inappropriate. EOC Dimension 4. Work Meaningfulness It assesses the extent to which members find personal meaning and fulfillment in their work, value accomplishment and accountability for goal achievement, and demand autonomy and freedom from bureaucracy. EOC Dimension 5. Risk Taking It assesses the degree to which members believe that reasonable risks should be taken by people at all levels of the organization, and that failure is a source of learning (rather than a source of shame). This dimension assesses also the extent to which members believe that successes as well as intelligent failures should be rewarded. EOC Dimension 6. Open Communication It assesses the extent to which members believe that frequent and open communication with each other and with outsiders, and relatively unfettered access to information by all, is an appropriate approach to work. There is a common belief that ideas and suggestions can come from many sources, including employees at all levels. EOC Dimension 7. Cooperation It assesses the extent to which people value the achievement of goals through collective or team effort and by cooperating with one another. EOC Dimension 8. Proactive Innovation It assesses the extent to which members find it legitimate and appropriate to think and act ahead of the customer/ beneficiary, rather than only satisfying current or emerging needs. Members believe that proactive innovation is an appropriate means of organizational survival. EOC Dimension 9. Voice It assesses the extent to which members believe it appropriate to allow people to express their dissatisfaction with the organization in an attempt to improve it, rather than suffering in silence or leaving the organization, as well as the extent to which it is seen as appropriate to accommodate and thus retain talented people, even if doing so requires creative or unusual solutions to resolve dissatisfaction. EOC Dimension 10. Fun It assesses the extent to which members value fun and believe it appropriate to have fun at work and with fellow employees. Members share also the common belief that practical play is an appropriate way to solve problems and try out new possibilities. As regards its construct, the OMS instrument is an 88-item self-report questionnaire on cultural values, beliefs, and norms. According to its author, the items indicate how well each one describes your organization. Some statements are worded positively, (such as our organization is ) and others are worded negatively, such as (our organization is NOT ). The importance respondents give to each of the ten dimensions of EOC is rated on a scale from 1 (strongly DISAGREE) to 7 (strongly AGREE). The validity of the instrument used was tested before, on samples from the United States of America, and is currently undergoing international validation. 2.2 Sample and Data Collection For this paper, responses to the questionnaire were collected from multiple employees from 241 Romanian organizations, through emails (70%) and face-to-face interviews (30%). The data collection process and the interviews have been conducted by business administration students enrolled in the undergraduate courses of the Academy of Economic Studies in Bucharest. The responses were gathered during February 2008 and May 2008. Organizations sampled are operating in various industries across the country, such as: real estate, commerce and sales, advertising, food industry, agriculture, telecommunications, baking system, pharmaceutics, tourism, consulting, financial accounting, insurance, IT, etc. Respondents completed a version of the OMS instrument in their native language (Romanian). All this being said, it must be underlined that the respondents were not selected at random and therefore generalization is an important limitation of the study. Furthermore, due to the large differences in the size of the samples and to the limited number of interviewees in general, it is futile and almost impossible to prove, statistically, that there are significant differences between country pairs. Nevertheless, the present paper could prove a solid basis for further research in the fields it addresses. 3. ANALYSIS AND FINDINGS For the purpose of this paper, the following six dimensions of an entrepreneurial organizational culture have been assessed: boldness, wok meaningfulness, risk taking, open communication, voice, and fun. Our research findings are described below. EOC Dimension 1. Boldness As figure 1 shows, in general, respondents disagree that employees who challenge the status quo of the organization are not well regarded in the company (average score 3.4).In addition, they dont agree either that their organizations members do not feel empowered to make big decisions (average score 3.3).  SHAPE \* MERGEFORMAT  Most of respondents believe that bold decisions should be taken to seize opportunities in the market (average score 5.9), and their organization can be described as being flexible and continually adapting to change (average score 5.8).Furthermore, they believe that the employees in their organization are expected to be enthusiastic about new ideas that might improve organizational performance. EOC Dimension 4. Work Meaningfulness Respondents participating in the OMS dont believe that in their organization it is important to look busy or that people are mostly concerned with what is in their job descriptions (average score 2.7, respectively 2.8).They do believe that their organizations members place great value on achieving goals (average score 5.9), high standards of performance are demanded of all employees (average score 5.7), and, additionally, their organization keeps bureaucracy to a minimum so that people can concentrate on whats important (average score 5.4) (see figure 2). EOC Dimension 5. Risk Taking Overall, respondents dont believe that failure is shameful in their organization (average score 3.0). Also, they almost disagree that risk-takers are recognized and rewarded in their organization, whether they are successful or not (average score 3.9) (see figure 3).Respondents do agree that in their organization mistakes are considered learning experiences (5.3).They also believe that to seize an opportunity, employees at all levels should take reasonable risks, and more employees at all levels are encouraged to take reasonable risks (average score 4.8). EOC Dimension 6. Open Communication Surprisingly, respondents believe that people in their organization dont hide information (average score 2.3) or keep new ideas to themselves, rather than sharing them (average score 2.4).More than that, communication between different work units is appreciated as being good (average score 2.9). Respondents also believe that their organizations members should communicate frequently and openly with each other to share ideas (average score 6.1), as new ideas can come from anywhere in their organization and be well received (average score 5.8) (see figure 4).  SHAPE \* MERGEFORMAT   SHAPE \* MERGEFORMAT  SHAPE \* MERGEFORMAT  EOC Dimension 9. Voice Respondents participating in the survey generally disagree that in their organization is emphasized punishment of mistakes over rewards for success, so people try to avoid being blamed for mistakes (average score 2.8). However, they dont accept that entrepreneurs can and should break the rules in their organization, when it comes to entrepreneurial activities (average score 3.1). Mostly, respondents believe that their organization should retain talented employees even if their have to accommodate their unique needs (average score 5.5).Also, when people in their organization meet difficulties at work, they would rather fix those problems than look elsewhere for a job (average score 5.4).  SHAPE \* MERGEFORMAT  EOC Dimension 10. Fun In general, respondents believe that members of their organization dont find their work boring (average score 2.6), and some of them do have fun at work (average score 3.7). On the other hand, some respondents agree that their organization is all work and no play (average score 5.1), and they do believe in having fun with co-workers both inside and outside work (average score 4.8). 4. CONCLUSIONS Our research findings lead us to conclusion that the Romanian organizations culture is entrepreneurial, and the cultural dimensions play an important role in the reasoning and decision-making process. In order for Romanian organizations to become more entrepreneurial, a specific focus should be placed on activities that value creativity and boldness in action, achievement of objectives, taking of reasonable risks, sharing of new ideas and information, learning from mistakes, with the belief that innovating and acting boldly to seize opportunities are appropriate behaviours to deal with problems of survival and environmental uncertainty, and expecting organizational members to behave accordingly REFERENCES Borch, Odd Jarl, Morten Huse, and Knut Senneseth (1999). "Resource Configuration, Competitive Strategies, and Corporate Entrepreneurship: An Empirical Examination of Small Firms." Entrepreneurship Theory and Practice 24, no. 1: 49-70. Dess, Gregory G., G.T. Lumpkin, and Jeffrey E. McGee (1999). "Linking Corporate Entrepreneurship to Strategy, Structure, and Process." Entrepreneurship Theory and Practice 23, no. 3: 85-102. McGuire, Stephen J.J (2003). "Entrepreneurial Organizational Culture: Construct Definition and Instrument Development and Validation." Doctoral Dissertation Proposal, The George Washington University. McGuire, S.; Paunescu, C. (2006). Cultural Values and Business Decisions: Preliminary Results of a Multi-Country Research Project. Published in Reinforcement and Extension of Universities & Business Community Partnerships in the Knowledge Era, Review Informatica Economica, volum X, Editor Department of Economic Informatics, ASE Bucharest & INFOREC Nigel J. Holden (2002). Cross-Cultural Management: A Knowledge Management Perspective, Prentice Hall - Financial Times Press, 352 pp Schein, Edgar H. (1985). Organizational Culture and Leadership. San Francisco: Jossey-Bass. Zahra, Shaker A. (1993) "A Conceptual Model of Entrepreneurship as Firm Behavior: A Critique and Extension." Entrepreneurship Theory and Practice 17, no. 4: 5-21 Zimmerer, Th.W.; Scarborough, N.M. (2005). Essentials of Entrepreneurship and Small Business management. Pearson& Prentice Hall. Forth Edition ON-LINE SHOPPING IN ROMANIA Corina PELAU Academy of Economic Studies, Bucharest Monica FUFEZAN Moda S.A. Arad Abstract: The fast developing technologies determine a lot of changes in the everyday life of the population and in the behavior of the consumers. Innovative technologies as the internet or the mobile phone caused a change in the buying behavior by causing a shift from the classic sales channels to electronic ones. The purpose of this article is to determine the on-line shopping behavior of the Romanian population. It relays on a research done in spring 2008 in Romania which analyses how long do Romanians stay on the internet, what kind of products do they buy in internet, how much do they spend in internet and if they trust this new type of distribution channel. Key words: on-line shopping, e-commerce, consumer behavior 1. INTRODUCTION The development and the spreading of the internet caused many changes in the behavior of consumers. Through internet, they have easier access to information, the communication means are quicker and cheaper and last but not least, certain transactions as for instance shopping, banking and others. The shopping behavior differs from country to country depending on the opinions and habits of the population. In this article, there are presented several aspects regarding the on-line buying behavior of the Romanians. The objective of the research was to determine the on-line buying behavior of the Romanian consumers. There are analyzed premises of on-line shopping as for instance access to internet, use of internet, as for instance visited web-sites, but also aspects regarding the buying behavior as products or services bought in internet, risk in internet and others. The research based on structure interviews, done with the help of a questionnaire which contained 45 open, multiple-choice and Likert-scale questions. The questions referred to different aspects regarding the internet buying behaviour and the opinion of the consumers regarding this. In order to be able to characterize the buying behaviour of different population segments, demographic data have been also collected. The study was done in the main cities of Romania in the period March 2008 April 2008 and the respondents have been chosen randomly. There were collected 503 interviews, which were analyzed. 2. THE BEHAVIOR OF CONSUMERS REGARDING ON-LINE SHOPPING IN ROMANIA In order to determine the on-line consumer behavior, it is important to analyze how many of the city population have access to internet. The study checked the access of internet at home and at work for different age groups. As it can be observed in fig. 1., a great amount of the city population, 89.7% have access to internet at home. With the exception of the persons older than 65 years, all age groups of the population have access to internet. The age groups with the highest amount of internet access at home, of over 90% are the young people under 19 years and the ones between 19-25 years and the age group 46-55. A correlation between these groups could suggest that in the age group 46-55 there are the parents of the age groups under 25. By this, it can be concluded that the young people are the group which have the highest amount of access to internet.  EMBED MSGraph.Chart.8 \s  Fig. 1.: Internet Access at Home The situation of the access of the population at work differs from the one of home, as it can be observed in fig. 2. The age groups which have the highest amount of internet at work are the ones between 26-35 years, 46-55 years and 36-45 years. The age groups 26-35 years and 36-45 years are the groups which have a relative lower percentage of people who have access to internet. The age groups with the lowest amount of access to internet are the age groups under 19 years and the age group over 65 years. This can be also explained by the fact that these groups dont work. The persons younger that 19 years are still at school and dont have a job, while the persons older than 65 years are retired and dont have access to internet. The groups between 19-25 years old and between 56-65 years old have an average amount of access to internet.  EMBED MSGraph.Chart.8 \s  Fig. 2.: Internet Access at Work The activities, for which the population uses the internet, can be observed in fig. 3. The lower the score the more important or attractive is the internet activity. So it can be observed that for all age groups e-mail, search engines, chatting and information are the most important activities in internet. With the exception of the age group younger than 19 years, all age groups use the internet mostly for the e-mail address. This internet activity is even more important at the older age groups. The next most used internet activities are the search engines, chatting and information. If for the age groups 19-25 years and 56-65 years the importance of these two activities is approximately equal, all other age groups between 26-55 years use the internet more for search engines as for chatting. The only exception is the age group under 19 years which uses the internet mostly for chatting and only than for internet and search engines. The other analyzed activities differ from one age group to another, depending on the activities, habits and preferences of these. For the age group younger than 19 years after the chatting, e-mail and search engines, the next more important activity are socialization, games and information. The least important activities done in internet are shopping and banking, which can be easily explained by the fact that this group doesnt work yet and doesnt win its own money. In the age group 19-25 years the situation is a little bit different. This age group has, after e-mail, chatting and search engines, as the next important activities the information and socialization. On the last places there are the games, shopping and banking, with a grater important as the younger ones. The last places for shopping and banking can be also explained by the low incomes of this age group. In the age group 26-35 years information has the fourth importance after e-mail, search engines and chatting. The activities socialization, banking, shopping and games, have a similar score, so it can be concluded that there is no clear direction of the activities. The age groups 36-45 years and 46-55 years have as next best preferred internet activities the search for information, even more important than the chatting. On the next places the most used activities in internet are shopping and banking. The least web-sites for these two age groups are socialization and games. The people over 56 years use the internet more for banking and shopping than for socialization and games. Analyzing these results, it can be concluded that the people who have enough earnings started to use the internet for activities such as shopping and internet.  EMBED MSGraph.Chart.8 \s Fig. 3.: Internet activities (the lower the score, the more important the activity) Another important question about on-line shopping is what the Romanians buy in internet. The results of the research study show that the buying behavior differs from one age group to another. According to the study, the products which are mostly bought by the persons under 19 years are the cloths. Although this is a rather unexpected result, further research showed that young people buy trademark sport clothing which is cheaper in internet than in the shops from Romania. Other products which are bought in internet by the people under 19 years are electronic products and books. The last places in the on-line buying preferences of this age group are PC Software, plane tickets and tourism products. This can be also explained by the fact that young people under 19 years still go with their parents in holiday or the travels are paid by their parents. The age group between 19-25 years buys also mostly cloths, books and electronic products. The greater importance of books of this group can be explained by the fact that in this segment there are also students. On the fourth place in the preferences of this group is the PC Software. The last places are occupied by travels and plane tickets. The explanation for this result is similar to that of the age group under 19. The preferences of the people between 26-35 years differ from the previous groups. This group likes to buy in internet in similar way electronic products, PC software, books and cloths. The products which are mostly bought by the age group between 36-45 years in internets are book, cloths and electronic products. On the next places there are travels and plane tickets and on the last place in the preferences of this group is PC software.  EMBED MSGraph.Chart.8 \s Fig. 4.: Internet shopping (the lower the score, the more important the activity) The situation of the preferences of the age group 46-55 years is different in comparison to the younger ones. This age group buys mostly in internet travels, books, plane tickets and electronic products. Cloths and PC software are in the last place in their preferences. The change of the preferences can be also explained by the lifestyle differences between the age groups. So this is a category of people who have more resources for traveling. The preferences of the age group 56-65 years are similar to those of the age group 56-65 years, but the evaluations of the product categories are larger. So, this group of people buys mostly in internet travels and books. On one hand this is the generation, where the children leave the home, and the parents have more time to for their own hobbies. Besides this, they are a generation who grew up with books and not with the internet. The age group older than 65 years buys mostly in internet plane tickets and travels. On the next places in the preferences of this segment are books, electronic products, PC software and cloths. 3. CONCLUSIONS With the further development of technologies, the importance of the internet as a distribution channel will grow more and more. The results of the study show that the young generations use more and more the internet in their every day life. The high dynamic of our every day life determine more and more people in internet because it is more comfortable, easier and it allows a better overview over the existent products on the market. For this reason companies should not neglect this new channel. REFERENCES: Backhaus, K; Schneider, H. (2007): Strategisches Marketing, Schffer-Poeschel, Stuttgart. Backhaus, K.; Erichson, B.; Plinke, W.; Weiber, R. (2000): Multivariate Analysemethoden, Springer, Berlin. Ctoiu, I. (2002): Cercetri de Marketing, Uranus, Bucure_ti. Florescu, C.; Malcomete, P.; Pop, N. Al. (2003): Marketing, Dictionar explicativ, Editura economica, Bucuresti. Kotler, P.; Bliemel, F. W. (2001): Marketing-Management, Schffer-Poeschel, Stuttgart. Kroeber-Riel, W., Weinberg P. (2003): Konsumentenverhalten, Vahlen, Mnchen. Unger, F. (1997): Marktforschung, Sauer, Heidelberg. GRADUATE EMPLOYMENT PROGRAMMES AT TERRITORIAL LEVEL Nicoleta PETCU Transilvania University of Brasov, Romania Abstract: This paper aims at analysing at territorial level the employment programmes for labour force as well as the correlation between job offer for university graduates and their number. Keywords: ANOVA analysis, governmental policies, regression and correlation 1. EUROPEAN AND ROMANIAN POLICIES The educational and professional training systems are in the middle of a period of changes and transition to knowledge-based economy and society, so their continuous adaptation is a must. The European strategy for Employment was conceived as an essential instrument needed in order to direct and ensure at European Union level the coordination of priorities in the field of employment policies that have been implemented by all its member states. The general objective established at European level was to reach by 2010 an average employment rate of 70% and an employment rate for women of 60%. As a priority of the European Strategy for Employment, bigger investment in human capital and continuous training imply: elaborating some ambitious policies to increase the level of human capital and investment in research and development as well as to promote entrepreneurship attitude and abilities through education at all the levels. public authorities, companies and people sharing expenses and responsibilities among themselves as well as revising the stimulants for increasing investment in human capital and organizations. reducing school abandons and improving the professional training offer in order to facilitate access to continuous professional training, especially for those who are the most in need, respectively for under qualified people and for aged workers, taking into account the future needs on the labour market. developing innovative methods of learning and professional training (as the computer-based/electronic method) and investing in practices related to the use of informational and communication technologies. The European Strategy of Employment establishes as an objective that within the European Union, the average life-learning rate to be at least 12.5 % of the adult population with working ages (24 64 year-old aged group). Romania adopted the European Strategy for Employment, revised, the policy regarding labour force being in accordance with the objectives and stipulations of this strategy. The present situation shows that Romania has made progress in reorganizing the continuous professional training system. One of the action directions to ensure the demand of qualified labour force / competences for companies is to elaborate life-learning policies correlated with labour market evolutions, by consulting social partners, business environment and other institutions/organizations implied in the system. Thus, the short- and medium-term Strategy for continuous professional training for 2005-2010, approved by GD no. 875/2005, aims at developing a structural, transparent and flexible system of continuous professional development with an adequate financing level and the strong implication of social partners which shall ensure the increase of labour force employment, adaptability and mobility and respond to the companies needs of qualified labour force, taking into account the future economic reorganization and alignment to the European market. The Strategy, achieved according to the Governmental Programme 2005-2008 that considers the investment in human capital the major objective of the educational and professional training policy and the most profitable long-term investment, established as aim by 2010 for Romania an average level of participation in the life-learning process of 7%, for adult population (25-64 year-old aged group).The orientation towards a knowledge-based society implies investment in human resources development in order to encourage employees to acquire new competences and to accept occupational mobility. Moreover, it is important to promote the quality of training offer and to ensure its relevance according to individuals abilities, knowledge and needs. 2. JOB OFFER AND GRADUATES DISTRIBUTION AT TERRITORIAL LEVEL From 2002 to 2006, the number of graduates increased by 4.68% on the average, more precisely by 4,694 people. Hypotheses H0: There are no significant differences among geographical regions regarding the average number of university graduates H1: There are significant differences among geographical regions regarding the average number of university graduates Table 1: The analysis of university graduates (individuals) on geographical regions RegionAverage no. of university graduatesNo. of counties / regionMinimumMaximumTotal%North - East2,332.5062610,45613,99512.5South - East1,427.50604,8478,5657.6South - Muntenia1,102.8671363,8487,7206.9South - West Oltenia1,580.605875,15579037.0West3,072.7545907,21912,29111.0North - West2,636.006679,91715,81614.1Centre2,057.1761594,42412,34311.0Bucharest - Ilfov16,805.502033,61133,61129.9Total2,672.4842033,611112,244100.0 ANOVA TableSum of SquaresdfMean SquareFSig.Between Groups(Combined)4.356E876.223E72.591.030Within Groups8.167E8342.402E7Total1.252E941 The ANOVA Analysis allows us to accept the hypothesis H1: there are significant differences among geographical regions regarding the average number of university graduates. The probability of 95% guarantees the results. Hypotheses H0: There are no significant differences among geographical regions regarding the average number of jobs for university graduates H1: There are significant differences among geographical regions regarding the average number of jobs for university graduates Table 2: The job offer for university graduates on geographical regions RegionAverage no. of jobs (university studies)No. of counties / regionMinimumMaximumTotal%North - East17.1762291039.9South - East12.506232757.2South - Muntenia22.29714815615.1South - West Oltenia24.40537312211.8West30.504154312211.8North - West30.506512418317.7Centre22.83624413713.2Bucharest - Ilfov69.0021312513813.3Total24.674211251,036100.0 ANOVA TableSum of SquaresdfMean SquareFSig.Between Groups(Combined)5557.0387793.8631.082.396Within Groups24950.29534733.832Total30507.33341 The ANOVA analysis allows us to accept the hypothesis H0: there are no significant differences among geographical regions regarding the average number of jobs for university graduates. The probability of 95% guarantees the results. Regression and correlation Model SummaryModelRR SquareAdjusted R SquareStd. Error of the Estimate1.703a.494.4813979.844a. Predictors: (Constant), The job offer for university graduates on counties Coefficients aModelUnstandardized CoefficientsStandardized CoefficientstSig.BStd. ErrorBeta1(Constant)-840.500832.480-1.010.319The job offer for university graduates on counties142.41822.786.7036.250.000a. Dependent Variable: University graduates (individuals) Applying the linear regression, we can estimate that the connection between the number of university graduates and the job offer for them is of medium intensity, on the average, there are 142 university graduates for one job. To conclude, Romanian labour market offers diminished chances to graduates (Present Issues of Romanian Young Generation - REPORT National Observatory for Labour Force Employment and Professional Training, Bucharest, May 2007). Employers and significant social partners involvement is very limited as regards the planning of academic education.  The connections among universities and industry/employers are very weak, unlike the practice programmes within professional and technical education. Regarding the importance of academic education related to the requirements of the labour market, the following issues must be emphasized: the system is not correlated with the needs of the dynamic labour market; the absence of a clear correspondence between academic formation and (formal and competence-based) criteria of the labour market; the absence of systematic studies and analyses regarding the correlation existing between the offer of academic training and the requirements of the labour market, both quantitatively (the school enrolment number is not based on an analysis of the labour demand) as well as structurally (on qualification fields and levels); the use of limited educational packages (more than 270 specializations) determined numerous parallelisms, optimum disuse of financial resources, difficulties in adequately defining teaching workloads and it complicated the adequate insertion of graduates on the labour market; Yearly, for university graduates, at national level, there are available approximately 1,000 jobs. Nevertheless, at the same level, the number of demands is between 100,000 and 120,000. According to unofficial assessments, almost 90% of graduates find jobs by themselves. REFERENCES Voineagu, V., Furtuna, F., Voineagu, E. and C. Stefanescu, Factorial Analysis of the Social and Economic Phenomena in Territorial Profile, Bucharest, 2002. Biji, E., Wagner, P., Lilea, E., Petcu, N. and M. Vatui, Statistics, Bucharest, 1999. Petcu, N., Statistica teorie si aplicatii in SPSS/Statistics Theory and Applications in SPSS, Ed. Infomarket, Brasov, 2003 Romanian Statistical Yearbook 2007 THE COMPETITION MANIFEST OF FREE INITIATIVE FOR AUTOMOBILES MARKET Nicolae-Daniel PETRESCU Academy of Economic Studies Bucharest, Romania Mariana PETRESCU University of Craiova, Romania Abstract: The competition represent the ensemble of interaction, relations establish between economics agents in their fight to assure the supplies sources, the relations, the connections, the rivalry, the fight between two ore more producers placed on a market. In automobiles domain the powerful competitors brought technological improvements, improvements of passengers safety and environment. In case of automobile manufactures we can speak about severe competition on international market and also Romanian market. On American market the producers had to produce high quality automobiles, GM improves the Cadillac and Ford produce The Lincoln, a veritable competitor for German luxury brands on United States automobiles market. The automobiles manufactures have to know the permanent information about the strengths and the weaknesses of each competitor. Keywords: automobiles, monopoly, oligopoly, position Competition is a fundamental characteristic of market economy and represents the rivalry between sellers in order to maximize the benefit and attract new buyers. Competition is represent by the relations, the connections, the rivalry, the fight between two ore more producers placed on a market and is specific to market economy, named also competitive economy. Without competition can not be evolution, improvement of services and products that are placed on a market at a given moment. The ensemble of interaction relations establish between economics agents in their fight to assure the supplies sources and the outlets formed the competitive relations system. (Balaure,2002). The competitive situation of a firm in influenced by many factors. Competition in one field of activity and the profitability in this field of activity is determined by different forces which are limit the competitive space. The suppliers negotiation power influence in a essential way the supply price and the supply conditions and also the custom negotiation power and the way in which this power act to obtain prices and advantageous delivery conditions. (Schneider, 2005). In case of automobile manufactures we can speak about severe competition on international market and also Romanian market. In automobiles domain the powerful competitors brought technological improvements, improvements of passengers safety and environment. An example of severe competition and technological improvements are German producer Mercedes, BMW and Audi; because the Japanese firm Toyota did not have an automobile segment that can compete with them Toyota invent the Lexus brand and Honda invent the Infinity model. On American market the producers had to produce high quality automobiles, GM improves the Cadillac and Ford produce The Lincoln, a veritable competitor for German luxury brands on United States automobiles market. In order to succeed the automobiles the manufacturers had to deliver value and more satisfaction than its competitors, for this reason the marketers had to adapt themselves to customers needs and requires. Is important to obtain a concurrencies advantage by placing the penetrate market automobile in customer mind. Chevrolet is one of the most promoted brand in the world. The competitors identification seems to be easy, we can even say that Ford knew that his major competitors, on American market are GM and Toyota, but the list of effective and potential competitors is bigger. Small competitors present a risk for the automobile manufacturers and also the new technology because is easy implement by small competitors. Pure monopoly is characterized in deliver by one single firm one single product or service in some country or zone. A monopoly tendency now days in automobiles domain for European market is the appearance of the single automobile that function with hydrogen made by BMW, but the other competitors will counteract this model or will develop other alternative technology propulsion. Oligopoly competition is define by few competitors and sever competition between them .Every competitor have the possibility to know the market position of the others competitors. On Romanian automobile market a short oligopoly tendency appeared at the beginning of 90s when on the market were only internal manufactures Dacia, Oltcit and Aro .This manufacturers established prices for selling automobile by a mutual convention and also delivered each other parts and services used to manufacture automobiles. This tendency disappear in the same time with entrance on the market of many automobiles manufactures. Monopoly competition is characterize by many competitors placed on different market segments in order to accomplish the clients needs at a high level. We can speak about monopoly market tendency in super luxury automobiles segment made by Maybach, Rolls Royce and Bentley. The products differentiation is made by automobiles accessories and some little changes of inside and outside design. These automobiles are manufacture at customer order , the customer can particularize his car by modify a part of automobile s interior or exterior; most of this operation are hand made and for buing a this type of automobile they can wait even a few years. Pure competition is characterize by many existing competitors which offer the same product or service. Because the products and services differentiation is little the prices will be almost the same. Automobiles market generally function using pure competition rules, because exist a large number of automobiles manufacturers In our country un can say that we have a high level of competition , the manufacturers total number is 44 and each of them have several models. Kotler and Armstrong define customers evaluation in this way : After main competitors are identify the marketing management is asking now: Which are competitors objectives what tries to find each competitor on the market? Which is each competitor strategy? Which are the strengths and the weaknesses of the competitors and which will be the competitors answers at firms actions? (Kotler and Armstrong, 2005). After competitors identification the automobiles manufacturs have to determine the particularities, the used strategies, the strengths, the weaknesses and the way in which are used to reaction (reaction models). Any firm has to supervise permanently competitors strategy. When American automobiles manufacturers almost equalize Japanese mechanics quality, the Japanese manufacturers improve automobiles sensorial attributes . As explain an engineer who works at Ford we speak about other things now the signalization hand laver has not backlashThe speed used to open and close the doors windows the way you feel at touch the acclimatization buttonthis is the next competition shade for the clients. (Kotler, 2006). The automobiles manufactures have to know the permanent information about the strengths and the weaknesses of each competitors. Corresponding to Arthur D. Little advising company , firm can have one of the six competition positions on the market : Dominant position the automobiles manufacturer controls the behavior of the other competitors and also has a lot of strategically options. Force position - the automobiles manufacturer actions in a independent way without affecting his position in a long period of time, maintaining also his position on long term no matter what are the other competitors actions. Favorable position - the automobiles manufacturer has one good point and over average possibilities to improve it. The performance of the automobiles manufacturer can sustain firms existing on the market but the firms chance to improve its position is under average. Weak position is characterize by an insufficient performance and for succeed to continue its existing the automobile manufacturer has to make major changes. Not viable position - the performance of automobiles manufacturer is insufficient and the firm has no possibility to improve its position. Using this evaluation the automobiles manufacturers can decide what competitors will attack on the market. Because almost of the automobiles manufacturer action on internal market and also on international market, they have to confront the competitors who act on these markets. The automobiles manufacturer can meet on international market the same competitors as concurred on national market or it can meet on international market some competitors for first time. To succeed in competition the automobiles manufacturer has to understand the behavior of its competitors. The competition influence the automobiles manufacturers and also has positive and negative effects that must be take in consideration. The competition influence the market and also the automobiles manufacturer but if the automobiles manufacturer has a performing monitoring and management, competition can act its advantage. The marketing competitors programs placed on automobiles market can help clients to better understand the automobile. The competition negative effect on automobiles market can appear when a competitors penetrate the market and the other competitors try to improve the market share, in this situation each automobiles manufacturer try to convince the potential clients to buy its product because this is more better, more performing, has reasonable price, more economic or maybe more qualitative. Firms that until yesterday were competitors today form big automobiles manufacturers groups; we can put in register in this case The Renault-Nissan which has in its components Dacia Group, but also had bought a part of Russian car manufacturer Lada; Peugeot-Citroen is also a good example; other big firms have bought small producers, an example can be of the big American car manufacturers Ford and GM which bought European car manufacturers like Saab, Volvo, Opel, and the Koreans from GM Dat, (the oldest Daewoo car manufacturer); they also bought firms from American market like Lincoln, Cadillac, Buick, or Chevrolet. A very good development has German car manufacturer Volkswagen who bought brands like Skoda from Czech Republic, Seat from Spain, Italian sport car manufacturer Lamborghini, and also the super luxury car Bentley. There are also collaborations between car manufacturers, PSA Group has built with Toyota a plant in Czech Republic where are made Citroen C1, Toyota Aygo and Peugeot 107, the diesel engines for this collaborations are provided by PSA group and gasoline engines are manufactured by Toyota. Other partnership is Mitsubishi with Volvo, they are building in Holland on the same technical platform Mitsubishi Carisma and Volvo S40 models; PSA group had developed partnerships with Ford for diesel engines and with BMW for small gasoline engines. Mitsubishi has signed a collaboration with PSA Group for developing and produce in Japan the Mitsubishi Outlander, Citroen C-Crosser, and Peugeot 4007, in this collaboration the diesel engines are provided by PSA and the gasoline engines are their own for each brand. Other example is Poland where in the same plant are build Fiat Panda and Ford K. Without automobiles the world would looked different today ,the automobiles give us the possibility to move by a place to the other on long distances. REFERENCES Balaure,V. (coordonator)( 2002) Marketing, Bucuresti: Editura Uranus. Beckwith,H (2007) Ce doresc clientii nostri, Bucuresti: Editura Polirom. Catana, G (2003) Marketingul filozofia succesului de piata vol.I, Cluj Napoca: Editura Dacia. Catoiu, I. (coordonator)(2002) Cercetari de marketing, Bucuresti: Editura Uranus. Diaconescu, M. (2005) Marketing, Bucuresti: Editura Universitara. Meghisan, F. (2006) Strategii internationale de marketing in industria automobilului, Craiova: Ed. Universitaria. Kotler, P., Armstrong, G. (2005) Principiile marketingului, Bucuresti: Ed.Teora Kotler, P. (2006) Conform lui Kotler, Bucuresti: Editura Brandbuilders. Kotler, P. (2006) Managementul Marketingului, Bucuresti: Editura Teora. Ries, Al., Ries, L. (2003) Cele 22 de legi imuabile ale brandingului, Bucuresti: Ed. Brandbuilders Ries,Al., Trout, J. (2004) Pozitionarea: lupta pentru un loc in mintea ta, Bucuresti: Ed. Brandbuilders. Trout, J. (2005) Trout despre strategie , Bucuresti: Editura Brandbuilders. Petrescu, N., Petrescu, M. (2008): Marketing Environment - Particularities Of Automobiles Manufac-turers, Oradea: Analele Universitatii din Oradea, Vol. IV Management And Marketing: pg. 1063. Petrescu, N., Petrescu, M. (2008) Evolution Of Automobiles Market, Oradea: Analele Universitatii din Oradea, Volumul IV Management And Marketing:1068 pages. Schneider, D. (2005) Marketingul tehnologiilor, Bucuresti: Editura Economica Fisk, P. (2008) Geniu in marketing, Bucuresti: Editura MeteorPress RELATIONSHIP MARKETING REGARDING PRODUCER RETAILER CONSUMER Stefan PISARGEAC, Carmen PANTEA Academy of Economic Studies Bucharest, Romania Abstract: The purpose of this paper is to make a multilateral analysis of the relationship producer retailer consumer, in order to emphasize the party (parties) with decisional power. In other words, it is wanted to be identified to what extend each of the parties influence essentially or determines the others decisions, having as a starting point the natural interdependence condition or the one created by the three parties of the relationship. Keywords: consumer, decisional power, producer, retailer, satisfaction 1. THE ESSENCE OF THE RELATIONSHIP PRODUCER-CONSUMER It is appreciated that the interdependence between the producer and the consumer has started immediately after the response of the producer, with products and services designed to satisfy the consumers needs. This is called natural interdependence, because it appeared typically, evolving to what it is called today the market, being governed by intrinsic rules and adjusting itself by its own means. Initially, this relationship had as main characteristic the lack of intervention. As time went by, the consumers needs, not only did they diversify, but also evolved, creating a quantitative and qualitative boom regarding his desires. Today, Maslow's hierarchy of needs, produces on each of its levels, a huge demand for products and services, characteristic to the throwaway societies, which needs to be covered by an extended offer. It is well-known the fact that the production activity is strongly related to the selling activity. The retailers have appeared as selling and distribution places, helping at the beginning the producers, forming real outlets and mediating the relationship between producers and consumers. 2. THE STAGES OF THE RELATIONSHIP PRODUCER CONSUMER Until mid 50s, the market was dominated by the producer and especially the production activity. The producer had the duty to cover the needs of the market, and more than that, he represented also the creative link that offered innovative solutions, succeeding not only to satisfy, but also to awake new needs on behalf of the consumer. There is on the market, a so called productions primate produce as much as you can generated also by the permanent technological progress, which permitted the producer to extend its activity, getting the utmost out of the modern means of production. The interval between 1950 and 1980 is guided by sales primate sell as much as you can. The production function starts to conform to the efficiency constraints. The producers, the main actors of the market, start to set their objectives in a more clear and elaborated manner. In the spinning production costs/loss sales profit/income, the producers start to learn the profitability principle. This is the period when marketing people start to enter the economic setting and to take part in the establishment of what and how much can be sold. Their admission is facilitated also by the competition of the producing companies on the same market segment. Starting with 1980s, the producers begin to lose ground in favour of the consumers in what regards the decisional power and the influence on the market. The reversal of the power ratio was done gradually, and at this process has contributed decisively the atomicisation of the market. The producers competition for sales obliged them to be more attentive at the efficiency principles, so that they are not banished from the market, and in the same time it added more value to the products and services sold. 3. THE ENTRANCE OF THE RETAILERS ON THE MARKET In this context there appeared the premises of the necessity of intermediaries between the producers and the consumers. This happened, on one hand, because of the change of the producers interest from its product to the consumers behaviour, and on the other hand, the vision regarding the commercial products changed, being appreciated their usefulness now. The consumers behaviour was studied by marketing people in order for the producers to understand the way their customers act, their response to the stimuli and to anticipate the way their needs and preferences would evolve. It is presented next the position of the retailers in the relationship considered as starting point: producer-consumer. They represent the last link of the supply chain and not accidentally do they hold the centre position of the relationship above-mentioned, having complex relations with the extremes. Consequently, their job is a double one, because as it interacts with each of the extremes, they take the position of the other party: in the relationship producer-retailer, the retailer is actually the consumer, becoming an intermediary client for the producer; while in the relationship retailer-consumer, the retailer will substitute the producer and will become the final seller for the consumer. What is important to notice is the fact that if we segment the relationship as we did above, we actually make the transition from business-to-business to the business-to-consumer sector. With regard to the satisfaction felt by the consumer, it is appreciated that in the business-to-business sector, the fulfilment actually refers to the possibility of the producers to respond to the requirements of the retailers with regard to their capacity of covering the needs on the market, to their delivery or storage conditions. In the business-to-consumer sector, the reasons for assessing the satisfaction degree of the consumer are rather subjective and they usually refer to the quality of the merchandise. 4. THE PRODUCERS RESPONSE It can be stated that even though the producer is at the bottom of the economic circuit, the decision power is actually in the hands of the other two parties. Moreover, it is compulsory to emphasize that even though the producer develops a subordinated activity to the two parties on the market, he has the possibility to transform the constraints into strengths, playing the efficiency card, succeeding not only to consolidate his position on the branch, but also on the market. In Porters theory regarding the five forces which are present in a competitive industry, the producer holds some means which he uses to differentiate himself from his competitors on the market and so, to obtain a competitive advantage. Firstly, the producer has to organize his activity so to diminish the risks that occur along the supply chain and this could be done, for instance, by getting closer both to the market of intermediary goods, but also to selling the goods. The contact with the suppliers of raw materials is extremely important for the well-going of the production activities. The quantity of intermediary goods wanted to be bought in order to be processed, the price, delivery time, but also its storage space, represent aspects that need to be planned strictly, because a disaccord among them would determine opportunity costs. Just-in-time represents one of the well-known methods for coordinating these details. The suppliers represent one of the five forces by their capacity of negotiating the contracts, mainly because they represent a factor without-which the production activity would not take place, constraining the producers to obey the profitability exigencies. In its turn, the market is a crucial factor for the existence of commercial activities. This time, the retailers, the intermediary consumers, together with the end users represent a force. Even though at the beginning the retailers served the interests of the producers, representing only distribution channels for the products and services, in proportion as the ratio between the producer and consumer turns round, the retailers start to serve the needs of the consumers. It can be observed that the decision power is now spread contrarily as it did decades ago. The end or intermediary consumer has become the factor that leads the whole commercial circuit. This is the reason why the producer should attentively learn the type of consumer he addresses to, the demand for its products, the elasticity demand, the need for goods, in order to foresee the future behaviour of the consumer. Considering these forecasts, the producer can define his objectives with regard to the future attitude of the market and to correlate them with the ones regarding the suppliers. The existent competition or the new competitors, also the possibility of substituting the product are aspects which depend on the products life cycle.  Nowadays, the life of a product has halved. The transition from a stage to the other is done with amazing speed. This thing is due mostly because of the technological progress. It is observed that, taking into consideration some market studies, the new producers are less tented to enter the market in the maturity or decline stage of a product. The biggest threat in this stage is that most of the new potential competitors will orient their strategies so that they launch on the market a substitute of the product, which could lead to finding a niche for that product. Potential competitors would enter the market when the product is in its growth stage, constraining a drop in the price level, and also a decrease of the costs of the Research and Development department. Moreover, in the introduction stage of the product life cycle, not many producers would begin their activity; mostly because the product is almost unknown on the market, the investments for launching, positioning and maintaining the product are high, as well as the risks. At the moment of entering the market, the producer should design a strategic and operational plan in accordance with the stage the product finds itself in, so that the organization would survive, as much as possible, on the market. He also has to be prepared to wisely change his strategy, by taking into consideration the evolution of the product on the market. Firstly, he has to differentiate himself from his competitors. A producer will resist on the market as long as he knows how to maintain the competitive advantage he has gained. Regarding the position of a producer on the market, as well as the strategy he needs to adopt in order to improve and consolidate this position, Boston Consulting Group (BCG) designed the first matrix model. This model analyses the position of the product based on the internal potential of the product, but also on its potential on the external market. The internal potential refers to the competitive advantages, while the external potential takes into account the products life cycle, referring to the possibility of increasing the demand on the market. It is important for the producer to find himself in one of the classifications proposed by BCG so that he can draw as clearly as possible a future strategy. There are presented next the four sectors of the BCG matrix, as well as the adequate strategy for each of them:  Table 1. Appropriate strategies for each sector of the BCG matrix Sector in BCG matrixAppropriate strategyStars dominant position in a high-growth industry the most wanted position of the producerConstruction -> growth and further resources investments in them are recommended initial profits are sacrificed for Research & Development, capital infusion is necessary for expendingQuestion Marks poor competitive position in a high-growth industry it needs financing in order to become starsHarvest -> growth, but the risk exists that further investments will not result in improved market share; the increase of profits on the short term, without taking into consideration their evolution on the long termCash Cow dominant position in a low-growth industryStability -> modest growth, they should be milked for cash to invest in stars and question marks; need to maintain its market shareDogs poor competitive position in a low-growth industryWithdrawal -> retrenchment, sell, liquidate the business/products to stop resource drain 5. CONCLUSIONS Firstly, this paper sights the producer (who represents the most under-privileged economic category) and refers to the risks that he has to over-pass in his daily activities. In order to become a leader in his branch, he firstly has to analyse his consumer and his needs, to try to influence them as much as possible, to have the capacity of anticipating the way these needs diversify and to be the first one fulfilling them. REFERENCES Balaure V., Adascalitei V., Balan C., Boboc S., Catoiu I., Olteanu V., Pop N.Al, Teodorescu N. (2003), Marketing, Editura Uranus, Bucuresti Kotler Ph., Keller K.L, (2006), Marketing Management 12e, Prentice Hall, Inc Pop N.Al, Andronov E.D, Kouzmanova M., Lefter C., Schmengler H.J., (2000), Marketing strategic, Editura Economica Porter, M., (1979), How competitive forces shape strategy", Harvard Business Review Porter, M., (1980), Competitive Strategy, Free Press, New York Porter, M., (1985) Competitive Advantage, Free Press, New York TRADITIONALISM AND MODERNISM IN ORGANIZATIONAL CONSUMERS BEHAVIOUR IN ROMANIA Ioan PLAIAS, Cosmin Voicu NISTOR, Raluca COMIATI Babes-Bolyai University Cluj-Napoca, Romania Abstract: The role and the contribution of activity of purchasing material resources within organizations have dramatically changes in Romania after 1990s. The change of the economic system which occurred in those years was accompanied by managers becoming aware of the importance of purchasing function in business. This process of becoming aware has progressively increased in intensity during the entire transition period as results became more evident especially in the last seven years. This article comprises the results of an experimental research in which the authors purpose is to test the degree to which purchasing behaviour of organizational consumers, especially small and medium-sized enterprises, in Romania, adapted to the requirements of a private property-based economy in the eighteen years of transition. Keywords: adaptation, input, organizational consumers behaviour, pro-active purchasing activity, successful management, transition economy 1. INTRODUCTION The beginning of transition to a market economy in 1990 was triggered by a deep crisis of the system and an economic and social state characterized by a marked shortage of all categories of goods. Romanias shift from centralized economy to a market-oriented economy occurred suddenly, in the absence of a coherent program, of some specific institutions and a proper legal framework. Under these circumstances, the promoted strategies and programs have not always been the most efficient. Therefore, during those times of search for strategic solutions, the economy of the country recorded successive economic growths and declines which corresponded, to a certain extent, to the succession of ruling governments. In the first period of changes (1990 1992), the major objectives aimed at short-term periods. They were mainly oriented to the transformation of economic, legal and institutional structures, to liberalization of prices and to increase of peoples living standards. Consequently, with the beginning of transition to market economy, the volume of production, of investments and exports has strongly reduced. On the other hand, market opened to imports. The second period (1993-1996) was marked by the development of programs meant to stop the economic decline and bring about the revival of Romanian economy. Macro-stabilization programs prevailed over structural programs. In the following period (1997-2000), an economic program called Shock therapy was applied. During this time period, a special emphasize was laid on accelerating structural reforms, on continuing price liberalization to several regulated products and services (electric power, public services, some agricultural products), liberalization of exchange rate, removal of public subsides, promotion of foreign investments. In the first stage, these measures brought about a decline of economic results. Only after 2000, macro-stabilization processes consolidate and the consolidation of a functioning economic starts as well. Evolution of the function of purchasing material resources in the period of transition The role and contribution of the activity of purchasing material resources in organisations changed dramatically after 1990. With the shift to market economy, Romanian organizations became more and more aware of the importance of purchasing function in business which constantly became more pronounced during the entire transition period, especially in the last seven years. Managers started to understand that most of the potential benefits of the purchasing activity may be achieved provided that the purchasing activity is being given careful consideration. There are numerous reasons explaining the increase of interest for procurement activity. Here are some of the factors involved: Change of type of property over organizations; the interest of private owners is incomparably greater than any interest that state representatives could ever have in state property; Change of commercial law and practices to adapt to those specific to market economy; Making managers aware that the activity of purchasing resources is critical for their companies profitability and image; Emergence of new ideas concerning quality, receptivity and elimination of waste brought about focusing on procurement; Increasing the degree of receptiveness and flexibility of organizations; this prerequisite can be met provided that suppliers have the same characteristics; hence an increase of attention of organizational buyers in selecting suppliers; Introduction of advanced informational technologies which brought about a clearer delimitation of procurement contribution in business; Shift to using electronic data exchange as well as the integration of the systems of various organizations which brought about paying more attention to suppliers customers interference. 2. PURPOSE OF RESEARCH Our research aims at emphasizing the extent to which Romanian organizations, especially small and medium-sized enterprises, succeeded, in almost two decades of transition, to adapt their behaviour of purchasing inputs (material resources and services) to the requirements of a private property-based economy. We are interested in the extent to which the managers of these organizations understood which is the behaviour they are expected to have in the field of procurement, in a market economy. We estimate that in Romania, in order to be successful on the road to a developed economy, besides political will and the consolidation of a permissive legal system, a behavioural change is also required from the part of organizations in the field of their management. The usefulness of conclusions of such a study is related to the lessons that can be learnt out of it, either directly by the managers of organizations who, probably, come to uncover the weak points in their activity in order to remedy them and thus adapt to the requirements of a competitive market, either by consulting companies or the organizations supplying specialized courses which could identify which are the hot buttons to be pressed in future activities. 3. RESEARCH METHODOLOGY This research is mainly based on primary data. These data were collected in the month of July 2007 using the interview survey technique and interviewer-administered questionnaire. Data were collected from a sample of small and medium-sized enterprises in the Centre and North-West development areas of Romania. The two regions cover the Transylvanian area comprising altogether twelve counties and about 132000 small and medium-sized enterprises that is more than 26 % of the total existing number on the whole Romanian territory (Nicolescu, 2006). The twelve interviewers involved in data collection submitted the questionnaire to 360 respondents, thirty for each county involved. The sample of small and medium-sized enterprises has been selected trying to ensure its representativeness in Romanian reality both from the point of view of structure by types of basic activities developed and the structure by sizes. Respondents were individuals with various responsibilities, related to the subject explored within their organizations. Though we tried to comprise in our study various types of small and medium-sized enterprises (according to their size, their field of activity, setting-up year, the number of owners). 4. RESULTS OF RESEARCH The shift from a centralized economic system to one based on market economy progressed and still progresses with difficulties. The organizations, through the people representing them, were traditionally used to a certain type of management, to certain practices related to the way of problem solving within organizations which nowadays can no longer function. In fact they have never functioned efficiently. In order to build a new economic system able to operate at normal standards, besides the political will to change the old economic system, proper knowledge of the functioning of the new system and suitable behaviour was necessary. Under the conditions in which companies are currently performing their activities, the process to establish sources of procurement means more than the simple choice of a certain supplier. It involves building and maintaining some continuous relations both with current and potential suppliers. The selection of source became one of the most important tasks of the Procurement Department. The careful selection of the source and a professional management of relation between parties are essential for the good operation of an organization and its profitability. Selection of source starts with drawing a list with all potential suppliers. Asked if they are used to draw up such lists, before selecting procurement sources, only 72.1 % of those questioned answered yes, the remaining (27,9 %) answered no. Given the fact that in the case of those drawing such lists, the information sources which were most referred to by customers (multiple choice was also admitted) were the offers received from suppliers, respectively suppliers catalogues and even their own experience reveals once more an attitude reactive rather than pro-active from the part of organizations in the field of material resources procurement. Certainly, the discussions with other departments within the organization, the interviews with sellers, continuous study of economic press and visits to specific exhibitions aiming at pointing out the best sources require more effort and a different approach of purchasing process, a more active approach. It requires more involvement but it can certainly be more efficient on a competitive market. If an examination of the data obtained about potential suppliers shows the fact that a supplier can be attractive, it could be further detailed by a phone conversation, email or by fax in order to get additional information. Then, a visit to the location of that respective suppler could follow. Though such a visit allows the buyer to make a more precise assessment of suppliers equipment and production capacities, respectively to the distributors capacity of supply, 39.9 % of the interviewed buyers do not make visit to suppliers before contracting with them a transaction. It is possible that travel fees involved by visiting suppliers are not justified by the amount of resources bought. Nevertheless, most of the times, these visits are useful and bring about an important increase of value in buyers activity. Generally, the final selection decision may be either simple, based on the list of prices published by suppliers (in the event that price is the only selection criterion) either based on competitive bidding or through negotiation. The study shows that (91.6 %) of Romanian organisations use negotiation as a method for the final selection of supplier. The advantages of the method based on competitive bidding (4.5 %) or a combination of the first two approaches, respectively a bidding process ending with a negotiation (3.9 %) are rather rarely used. As special literature clearly points out (Dobler et al, 1990: 204-208), under certain circumstances, competitive bidding may provide the Buyer with certain advantages which cannot be otherwise achieved. As far as this issue is concerned, Romanian organizations seem to be at the stage when they react to the pressure of everyday realties rather than arming themselves with strategies to increase their profitability. Although, generally, there are enough arguments in favour of using negotiation both for choosing the source and for establishing delivery terms and conditions, sometimes, competition, brought into transaction through bidding may provide the buyer with additional advantages. In many cases, one of the possible suppliers stands by far above its competitors and, therefore, selection is quite simple. Nevertheless, there are also situations when choice is not easy. In such cases, the use of a scoring system may facilitate, to a great extent, the process of decision-making. When asked if they are using a calculation algorithm when assessing and classifying potential suppliers, only 27 % of the respondents answered yes, the other respondents (73 %) answered they do not use such a procedure. The consequence is easy to predict: they will never know whether they chose or not the best supplier. Without a quantitative assessment of potential sources, it is likely to fail to choose the best of them in many cases. Buyers are unable to make a correct selection of suppliers without resorting to clear criteria enabling them to assess whether a supplier is suitable or not, as far as its capacity is concerned, to meet the needs of the Buying organisation. The factors taken into consideration were mentioned by respondents, according to their own choice. It was an open question. The fact that price was considered by most of respondents a determinant factor in their choice is connected, to a certain extent, to the method which Romanian organizations used the most for their final decision of suppliers: negotiation. On the other hand, we outlined that organizations use negotiation more often than actually necessary, even when other methods could bring about better results, while, on the other hand, it comes out that negotiation itself is conducted in a rather deficient manner. The belief according to which price is the most important factor in a transaction is wrong. It is an important factor indeed, but it is not the only one and by no means, it is not always the most important. Skilled negotiators will always negotiate a package of conditions and price shall be but one of the considerations and depends on others. Although respondents had the possibility for multiple choices, they mentioned quite rarely suppliers reputation and seriousness and even the guarantees provided by supplier among the criteria used. This behaviour could be the sign of high tolerance to business risk. As far as machine and equipment purchasing is concerned, the selection criteria of suppliers are adapted to the specific features of purchases. When asked to assess the technical level of the machines and equipments they have in the current period, most of the respondents specified an average level (52.2 %), while 37.5 % assessed they have a high level and only 2.7 % deemed they have a rather low level. The curious thing is that 7.6 % of the respondents did not even know how to asses the current level of their equipment. It is superfluously to say that in the case of the last category of respondents we cannot talk about a successful management, not in the present and, we think, not in the coming future. When asked about the main directions of their development actions, those interviewed gave relatively balanced answers between operational equipments (34,8 %), technology (33,9 %) and buildings (31,3 %). 5. CONCLUSIONS From the point of view of the survey performed, during the eighteen years of transition, two major aspects conditioned and supported each other: economic growth and modernization process of organisational consumers behaviour. Nevertheless, Romanian economy is far from being functional as compared to the economies of Western developed countries. Moreover the behaviour of organisational buyers is far from being completely adequate to the conditions of a competition specific to competitive economies. But theres already a significant percentage of managers who understood the importance of input procurement process for the profitability and image of their organizations. In relation to the organisation strategy and objectives, the function of input procurement may have three different levels of activation: negative, neutral and positive. As it clearly comes out from the data specified above, there are a relatively high percentage of organisations which entered the positive stage of procurement function activation. The process to adopt a behaviour which is suitable for market economy takes time as it involves not only what is to be learnt by current managers, but also the obsolete habits of the old system in which Romania used to live before 1989 which must be forgotten in order to accept the new as relevant for our contemporary stage. REFERENCES Baily, P, D. Farmer, D. Jesoop, D. Jones (1998) Principiile si managementul achizitiilor, editia a opta, Chisinau: ARC. Dobler W. D., N. D. Burt, L. Lee Jr. (1990) Purchasing and Materials Management, Fifth Edition, New York: McGraw-Hill International Editions Nicolescu Ovidiu (2006) Carta alba a IMM-urilor din Romania (White Charter of Romanian SME), Bucuresti, Olimp. Plaias, Ioan (2003) Negocierea afacerilor, Cluj-Napoca, Romania, Risoprint. Plaias Ioan (2006) Marketingul achizitiilor, Cluj-Napoca, Romania, Risoprint. Plaias I., C. V. Nistor, R. Comiati (2007), Considerations Concerning the Interest of the Romanian Companies in Customer Satisfaction, International Journal of Business Strategy, , IABE.ORG, Las Vegas, USA: 175-181. Romanian Statistical Yearbook of 2006: 415-417 THE ECONOMICS OF ISLAM Aurelian-Petrus PLOPEANU Alexandru Ioan Cuza University Iasi, Romania Abstract: A millennium ago, the Middle East was one of the most developed and economically advanced region of the world. By the nineteenth century, the same geographical area became underdeveloped relative to the Western culture and society from many variables studied: technology, innovations, knowledge, standard of living, Gross Domestic Product per capita, domestic revenues, institutional endowment, productivity in different productive activities. The Middle East religion, the structure of society and ideas, the weak political cohesion and force, the traditional nature of institutions and other inherited social capital on-going elements are pointing out an archaic socio-economic human and institutional field with many questions and few answers. Keywords: economics, Islam, usury, zakat 1. INTRODUCTION In the article entitled Peoples opium? Religious and Economic Attitudes, written by Luigi Guiso, Paola Sapienza and Luigi Zingales, there has been tried testing the hypothesis according to which our religious beliefs influence the economic demeanours in a positive manner. In this sense, the authors take into account and examine the impact of religion on six variable groups: the individual attitudes towards cooperation, feminism, the form of governing, the legal system, the market economy, as well as its morality and non-discriminatory character. The result of this approach acknowledges the already existent hopes: on the average, religion is positively associated with attitudes and behaviours that favour and have a positive and synergic impact upon the free market and the institutions. Thus, the individuals who embrace and develop religious faiths prove to be persons who respect and have a greater trust in the people they socialize with, in the governing and the legal system. The same individuals, entertaining these inner feelings, are more sincere and honest, being in the same time more inclined to belief that the results obtained by means of the free market are moral and correct. The relation between religiosity and the markets mechanisms (incentives, competition and private propriety) is much more diverse. (Guiso et al, 2003) 2. THE ISLAMIC ECONOMY We can identify countless elements that belong to Islam and that are not in contradiction with de basic principles of capitalism. As an example, the Islam considers the markets mechanism as being essential in the granting and distribution of the necessary resources, with the amendment that what should impede the personal benefit from manifesting excessively and in an improper way towards the society (monopoly, fraud, estate and banking extortion) is the motivation of the sacrifice in order to fulfil the obligations towards the fellow human being and the community. Thus, in the field of economics, people gain their income by doing useful things and being helpful towards the others (Gwartney, Stroup and Lee, 2008). Moreover, the so-called spirit of the Webers capitalism , which supposes the fact that the accumulation of material wealth is a sign of the divine choice, up to the extent where this is economized and used according to a religious lifestyle, without excess or extravagancies, can also be found in the Islamic paradigm. In Koran there are verses that enhance the lunacy and the rich mans lack of intelligence when he spends his fortune foolishly and excessively. Furthermore, there are emphasized some other essential ethical elements such as the social responsibility, the justice, the fellowship, the honesty, the labour, which play an important role in the socially-economic life. The causes that led to the economic and cultural decay of the Islamic world are complex and, as usual, based on a multitude of extremely various factors. The fact that the Islamic world is in an underdevelopment stage, despite the fact that this religions precepts cannot be constituted as a hindrance in the developments way, such thing cannot be used as an argument against religion. In our days, less than 20% of the worlds Islamic population is Arabian, the rest being formed of a multitude of nationalities, the strongest and most influential being the ones situated in the South-Eastern Asia. The greatest Islamic country is Indonesia. The approximate number of the Islamic population is 1.3 billions. It is the second religion after Christianity, but it is in a continuous demographical expansion. The Islamic people have the highest fertility rats in the whole world, being predicted that in the timeline comprised between 2000 and 2010 the populations growing degree will increase by an approximate percent of 25, and for the period 2010-2020 with approximately 50-60%. This demographical boom will also have an impact upon the volume of the available labour force, so that for the same period (until approximately 2020) an increase of over 3% of the labour power will be recorded. In the same time, the rate of unemployment is expected to increase a great deal, up to three times more than the present one, to a sum close to the double of the Romanias population at present. In order to solve this shortage and maintain a sufficiently high increasing production and the investments volume rate (as a compensatory effect), the Islamic world must maintain its investments rates at a level close to 30% out of the Gross Domestic Product, and acquire a rise of the incomes with approximately 5-6% a year, in order to compensate the increase of unemployment and of the temporarily releases from duty performed. (Noland and Pack, 2004) As a matter of fact, in their first centuries of existence, the Arabian people had a civilization much superior to the Christian one. In fact, the Islam is, beyond the shadow of a doubt, a constitutive part of the modern civilization. Although the dialogue with the Christians has been brief and interrupted afterwards by the Crusades, the western civilization owes a lot of things to the Arabians. The Arabian Empire, created on the spur of the new religion, has unified a large territory, from Spain and as far as China. Thus, the economics, the arts and the science have thrived. Ideas and knowledge have circulated at ease between East and West. After all, we all are the result of a fine mixture between East and West. The value of the human freedom under the governing of the law is one of the Islams central elements. There would be some circumstantial proofs for the fact that the Christians who entered in contact with Islam in the times of the crusades have become aware of the human freedoms value and of the support that this value finds in the Jewish-Christian teachings. The subduing of the kings divine right to a superior instance and of the law in the Middle Ages period respectively has its origins in the Magna Carta (1215).The submission is not only to Gods face, and in the moment when the leaders, the religious heads or even the majority breaks the divine law by imposing its will, the religious person has the right to rebel. Obedience is conditioned by the righteousness of the communitys leaders decisions. Of course that what can be understood by this righteousness can be interpreted in very many ways, and especially from the angle of some group interests. This may be the origin of the propensity towards rebellion and violence. As Michael Novak has criticized the Webers point of view (Novak, 1993) by expanding its logic also to the other Christian designations, it is also possible to identify in Islam compatible elements. The Calvinism per se is not a necessary condition for the appearance of a so-called capitalisms spirit. The Protestant ethics has promoted the economic reasoning, the honesty, the temperance, the economising, the planning, the cooperation and the association. Gods decision regarding the Islamic people is somehow the equivalent of predestination the Calvinists have. The human being must follow this decision unconditionally. Still, the message doesnt have any redeemer available, nor saints, or clerks in holy orders or relics of a saint in order to keep up the right path. The only redemptive path is the one realised by means of its own strengths. Nothing else can stand in his way. There is no innate sin, and he is not being held responsible for his parents or ancestors deeds. The wealth, the health, the intelligence, the happiness, even freedom, all these are all gifts offered by God to the human being. These gifts are not offered to the human beings in an equal share. That is why those who are blessed like this are asked to increase their wealth, no matter what kind of should it be, without causing damage to the ones less fortunate. Since they do not have the same blessing portion, the humans consequently have different degrees of responsibility, as this responsibility gets distributed taking into account the available means and power. The Koran abounds in mentions, which directly or indirectly support the economic life of the community, encouraging free commerce and the economic progress. The human being must satisfy his needs without sacrificing the moral rules. The propriety and the fulfilment of the obligations are being defended, and in the second chapter, verses 282-283, it is the way in which a contract is being drawn up and respected is being thoroughly described: if you are in debt for a specific period of time, then do it in writing. This should be justly written for you by a scribehe should write what the person in debt says, be afraid of God and do not write more or less.When the contract is being drawn up it is necessary the presence of some witnesses, as the mere attempt to cheat or shirk the responsibility of paying the debts is being considered as a sin to Gods face. The fraud is being forbidden: Give an honest measure and weigh with proper scales. (26th chapter, verses 181-182). The usage of a unitary system is also being encouraged: in order for you not to commit a mistake with the scales. And weigh justly and do not lower the weight. (55th chapter, verses 7-8). When someone is the caretaker of some other propriety, the person should not use it for his own benefit: The ones who unjustly steal the orphans fortunes, those are eating fire in their belly and they will get burnt in flames (4th chapter, 11th verse). Not only are the inheritance rights respected, but they are extended upon women and the people belonging to other religions. The law of inheritance as seen from an Islamic point of view is also rich in meanings and perspectives. It is said that this is the most elaborate and complex system of rules concerning the yielding of the private propriety among the ones known by the humanity. The Islamic economic system consists of promoting the social justice without dissimulating the individualism when this one does affect not only the community, but also itself. The Islam is pervaded by the idea of justice and social responsibility. The private propriety is holy, but there are a lot of regulations which that a correct and moral utilization should be insured. It must not be wasted recklessly, but in the same time it must not be accumulated by means of stealing or cheating. The system is aiming at protecting the less fortunate ones and controlling the rich ones. 3. ZAKAT AND THE PROHIBITION OF INTEREST. HARAM AND HALAL In this way, the Koran establishes a true social politics. The community is obliged to insure approximately 2, 5% from the value of the accumulated properties, above the minimum level of sustenance. This tax is called zakat and is clearly meant to prevent the exaggerated accumulation of riches. The term zakat means to purify, by means of redistributing a share of the accumulated wealth, having the role of purifying the remaining of the fortune by any track of injustice to the face of the rest for the community. It is not an income tax, but a propriety one. The Islam has a clear self vision of the economic life, due mainly the economic activities of its founder. The source of evil in the world is precisely the discrepancy between the rich and the poor, as well as the inequality of chances to have access to the resources. The Islam is practically fighting to insure this way a certain social justice and dignity. But this does not mean that the Islam is a form of socialism or communism. Another important mention for the economics is the prohibition of usury and speculation in general, but also of gambling, lotteries and the earnings made from producing and selling alcohol. The usury occupies a central place in the Islams economic preoccupations. The Korans point of view concerning usury is somewhat identical with the Christians ones. This way of making a living is not honest, as it does not suppose an earning deserved by means of work. The prohibition of interest (rib) is the fundamental principle, which finances the Islamic banking system. This invalidates not only the concept of excessively high rate of the interest (usury), but also the notion of interest in itself, by virtue of some moral principles on which the Islam is also being founded, among some other universal religions. The Islamic banking system is older than it is really thought, especially in the Western world. It is founded on principles, practices and concepts that exist ever since the beginning of the 7th century. Just like the religion, this system has become permanent and expanded in the entire Islamic world, having relevant contributions when it comes to commerce and the productive economic activities. The Islamic tradesmen represented in some European or Spanish areas, the Mediterranean or the Baltic states, financial mediators more important than the Jewish ones, not rare being the occasions when it has been said that a lot of Islamic elements, innovations or financial practices have become later on cornerstones of the Western financial background. Any illegal human action (haram) due to the lack of synchronization with the Islamic law (Sharia) is being forbidden. The Islamic law militates for finding the way leading to the garden with rivers underneath, being considered the supreme moral and ethical code, resulting from the Koran and from the Abrahams religious actions (brought back to reality by Mahommed) and based upon the Islamic jurisprudence. The dissociation between haram and halal (legal) lies at the basis of pursuing the individual wealth, which is not forbidden by the Islamic law. The individual can held and administrate his economic activity without getting into conflict with the moral norms and the religious precepts (Iqbal and Llewellyn, 2002). The zakat is one of the five pillars of Islam, altogether with Shadah (the faiths confession), Salah (the five mandatory daily prayers), Hajj (the pilgrimage to Mecca), Sawm (the lent from the period of Ramadan). The value of the zakat varies, any alms given to the poor being either of 2, 5% from the economy of the utilities and the earnings afferent to the economic activities, either even up to 5-10% from the economic effects realized for a considered level (nisab). It results a close nearness between zakat and zakah, as well as a solid cohesion and mutual assistance between the rich and the poor social categories, in the later one being included the unemployed, the ones who are in red or even the travellers (the tourists) who have problems. The zakat functions like a social aid and it is being imposed to the nine categories of relevant goods from this point of view: gold, silver, raisins, dates, camels, cows, sheep, wheat and barley. It is not given to the members of the family and it does not become mandatory either if an individual has not acquired in a lunar year a minimum income that didnt change during this period. Also, the persons who work in some other domains (commerce, services or the tertiary industries) than the ones from where the nine categories derive, especially in the agricultural sector, are excluded from this fee. However, there occurs a concept from the Koran called khoms (the fifth part), which presupposes levying a tax on the loots claimed due to the war, for the metals, for the valuable goods and for the money obtained by honest or illegal means. The khoms interest of the money is calculated like this: 20% from the increasing of the income in a 364 days year, after discharging the accumulated debts. It is specified in the Koran that this form of khoms laying taxes on must be paid to Allah and to his messenger, the orphans, the ones in need and even to the category of the travellers who have got into some sort of trouble (Iqbal and Llewellyn, 2002). 4. CONCLUSION We cannot talk about anti-capitalism. We can talk about anti-capitalism from the communisms point of view, but not from the Islams one. As we have said before, Mahomed was a prosperous businessman. We wont find in the Koran any blaming of the profit obtained from business, of wealth and development, and no glorifying of the poverty, like the Christians do. The commerce must only be interrupted during the Friday prayer: O, you the ones who have faith, when you are called to pray on the day of the reunion (Friday), then hurry up to praise God and leave aside your trade. Its better for you, so you should know (62nd chapter, 9th verse). But from the conventional economics point of view, the relationship between religious faiths and their application in the socio-economic and institutional realm is a source of economic underdevelopment in the islamic world. REFERENCES Guiso, L. et al. (2003), Peoples opium? Religion and economic attitudes, Journal of Monetary Economics. Gwartney D., Stroup R., Lee D. (2008), The Economic Liberalism. An introduction, Humanitas. Iqbal, M., Llewellyn D. T. (2002), Islamic Banking and Finance. New Perspectives on Profit-Sharing and Risk, Edward Elgar. Noland M., Pack H. (2004), Islam, Globalization, and Economic Performance in the Middle East, International Economics Policy Briefs. Novak, M. (1993),Catholic Ethic And The Spirit Of Capitalism, Free Press. http://www.islamicity.com/mosque/SURAI.HTM STRUCTURAL FUNDS AN INSTRUMENT OF ECONOMIC GROWTH WITHIN THE POLICIES OF COHESION AND REGIONAL CONVERGENCE Andreea Gabriela PONORICA, Meral KAGITCI, Adriana Florina POPA Academy of Economic Studies Bucharest, Romania Abstract: Regional development has been defined as a process that has good effects on economic growth. This growth supposes both the expansion of regions productivity capacities and the increase of demand for these regions. Investment projects in Romania that will be financed from structural funds will be analyzed using a practical method used in the finance field, cost-benefit analysis. It is expected that after the first structural funds received by Romania, the economic growth models, for example Solows, will be confirmed. All the efforts must be corroborated in order to assure the economic growth and there mustnt be an abuse of these structural funds, they shouldnt be seen as the only instruments for aiming objectives such as cohesion and economic and social convergence. In the future, it is to be seen if there will be taken into consideration the recommendation to encourage the competitive production technologies and the labour force to have a higher educational qualification, in order for Romania not to become the peripheral zone of the European Union. Also, the question of what will be the level of accomplishing the forecasts made by different international organisations is being raised and the target is to find the most correct answer. Keywords: cohesion, convergence, cost-benefit analysis, economic growth, regional development Development programs can be assessed from a regional point of view as aids for increasing the capacity of production in the region and also for stimulating the demand. For promoting these objectives, programs for resources development and their efficiently usage should be focused on controlling functions that generate factors for which the demand is sufficiently sensitive at the growth caused by revenue increase at national level. The valuation of a regional development program supposes a detailed knowledge of a series of activities. Moreover, the programs individual valuation concerning the impact towards the economic field is much more efficient than the valuation of the whole analysed package. It is possible that projects with national financing to have as goal the national interest more than the regional one. Regional comparisons concerning the relative change of the economic indicators are not sound in this case. The cost- benefit analysis has the purpose to offer a criterion of investment, more than a criterion of valuation for the development effects in the region the program focuses on. Maybe more than useful would be the analysis of the development process and the way in which programs for regional development can influence this process. This supposes an examination of the programs effects on production parameters and consumption at a regional level, over time, and the direction of the market structure. Although in this case the precise quantitative criterion can be difficult to define, an approach in this directions seems to be more relevant, informative and adequate for the analysis of dynamic inherent aspects regarding problems in economic development. The strategic constitution of the European economy model concerns grants or more accurately, social cohesion, the model actually having a bivalent function, both an economic nature and a social one. Not accidentally, in Lisbon, The European Union aims two goals: turning into the most dynamic economy in the world, governed by durable development, transition to a knowledge based society and guarantee of the social cohesion; turning into a successful extension of The European Union, based on a quick increase of the living standard in the new countries members. Therefore, to reach this goals, a sustained program of economic growth, a complementary instrument which can assist this effort is recommended, this instrument being described by the structural funds and by cohesion. This funds can successfully be absorbed by our country, if the policies with different implications on economic growth on the one hand, and on a growth of cohesion on the other hand are correctly applied: ( improve the infrastructure, concomitantly aiming to reduce transport and transaction costs; ( provide grants for industrial transformation in the peripheral regions; ( policies with effects on promoting innovation. Structural funds, originate in The Rome Agreement, are authorized for the next three objectives: Objective 1: poorly development regions, especially those characterised by a level of GDP / inhabitant under 75% of the European Union average; Objective 2: regions that are in process of economic and social reorganisation, which depend on sectors that are on the wane, such as agriculture and fishing; Objective 3: regions that are in progress of education development and increase the number of employees in the economy of that country. The impulse of economic growth is the innovation, as indicated by the Solow model as well as by the model of endogenous growth, otherwise the consequences could be displeasing, such as the cessation of the economic growth in case it doesnt exist a technical progress. The policies of economic growth are closely correlated with investments in top techniques (it is recommended to be as many as possible), assuring a order within the market economy, including the government intervention in order to maintain the games rules in a operational and improved market economy. Stories of success in The European Union with regard to the absorption and efficiency in drawing the structural funds have happened in Spain and Ireland. To support the convergence thesis there is the classic ricardian theory which notes the fact that the mobility factor decisively contributes to creating the equilibrium and acts as a corrective mechanism for the regional inequalities. Concomitantly, this theory states that the qualification factor, the endowment is not so important and the integration will lead to reordering the economic activity, having as goals reduced costs, both for investments and for the innovation process, while for the working factor it takes into account higher costs. Neoclassical theories of economic growth describe the convergence concept, based on the market as a allocation mechanism and for that reason, from the point of view of this conception, there is no need for development policies. The aggregate demand, as an impact of this funds, may be synthesized in the next relation:  EMBED Equation.3 , where   (0;1), where the aggregate demand (D) depends on assignments of European funds (T), depends on national cofinancing (NC), depends on payed contributions (C), but also depends on the level of the received payments. It is uncertain the level of substitution by this european funs of internal consumption, which will take place anyway. The connection between the level of substitution of the European funds and internal consumption is synthesized in the variable   . Concomitantly, it remains to be seen, once these funds will be drawn be our country, how the balance of payment will be affected, because a part of structural funds will be registrated in the current account and the other will attend to be recognised within the capital account. According to the forecasts made by IMF, the higher level of structural funds will be drawn in 2013, precisely 3211 milions euros ( discountd in the prices of 2004) for the sustenable growth. Like any other investment Project, those which are financed useing structural funds attend to be analysed using fezability criterion, such as: ( The revenues generated by the project, noting that the following will not be into consideration in calculating the future revenues: the costs and the benefits should not include VAT. Other indirect taxes must be included only if there are payable be the investor. any other subsidies (grants from other entities, etc.). ( Residual value, that is to taken into consideration only if it corresponds to a real cash flow for the investor and can be compounded in two ways: taking into consideration the residual market value of the fix capital, considering it will be sold at the end of analysed time period. the residual value of all assets and liabilities. The accommodation to inflation, because in analysing a project there are use constant prices, that is prices adjusted to inflation and fixed using an annual base. However, it is recommended that in analysing financial fluxes should be use current prices, this representing nominal prices, observed every year. Financial support, which means that the project will not risk to remain without money . The discount rate for discounting financial cash-flows generated by the investment project, but also for calculating the net present value (NPV). It has been observed that the discount rate is equal to the capital opportunity cost in the period 2000-2006, the benchmark parameter being the real rate of 6% used to establish the opportunity cost of long term capital. The performance indicators , most relevant being NPV and internal rate of profitability Its obvious that Romania started to benefit significantly from the European Union Structural Funds which form part of EU Regional Policy. Economic aims such as economic growth and full employment have been achieved because of the combined effect of Romanias national planning and EU Regional Policy. Regional policy seeks to achieve balanced and sustainable economic growth. This remains a challenge to Irelands economy. Further investment will be provided to the regions to enable them to achieve their economic potential and enhance the quality of life for all our people, wherever they live. The impact of EU Regional Policy goes beyond the direct macroeconomic benefits. Although the funding available to Romania will decrease in recognition of an improved economic position, the effects of the Funds will continue to be felt beyond the end of this programming period. The conclusion is that all the efforts must be corroborated in order to assure the economic growth and there mustnt be an abuse of these structural funds, they shouldnt to be seen as the only instruments for aiming objectives such as cohesion and economic and social convergence. In the future, it is to be seen if there will be taken into consideration the recommendation by the authors of the article European Model : economic growth, convergence and cohesion, that is to encourage the competitive production technologies and the labour force to have a higher educational qualification, in order for Romania not to become the peripheral zone of the European Union. Also, the question of what will be the level of accomplishing the forecasts made by different international organisations is being raised. REFERENCES: Cullis, J. G., Jones, P. R., (1992), Public Choice and Public Finance: Analytical Perspectives, McGraw Hill Kutan, Ali, Yigit, Taner, (2007), European integration, productivity growth and real convergence, European Economic Review Mosteanu, Tatiana, Ibraim, Meral, (2007) ,Instrumentele structurale noua provocare pentru Romania. Domeniile de investitie si beneficiarii Programelor Operationale 2007-2013, Economie teoretica si aplicata Mosteanu, Tatiana, Iacob, Mihaela, (2007), Teorii si abordari privind scopul si principiile analizei cost-beneficiu Ruben P. Mendez, (1992), International Public Finance A new Perspective on Global Relations, Oxford University Press www.business2000.ie http://www.ccib.ro http://www.anaf.mfinante.ro http://www.europa.eu.int http://www.inforegio.int http://www.infoeuropa.ro http://www.ier.ro AWARENESS ASSESSMENT AND ITS IMPLICATIONS ON COMPETITION PRACTICE OF RETAILERS Ciprian-Marcel POP, Ioan PLAIAS, Dan Cristian DABIJA Babes-Bolyai University Cluj-Napoca, Romania Abstract: Without awareness, the consumer cannot make an opinion on a certain organization. It is only when the organization becomes well known that it is taken into account at the moment of the buying decision. By means of various associations, the consumer entertains trust, sympathy, and affection. At the same time, today many firms focus on the competencies available to them within the firm, and they compete on the quality, cost, and delivery of the products. But the customers evolve; they seek for solutions, more than products. Thats why we consider that the awareness of a brand leads to a new approach to competition, especially in hypercompetitive markets. Keywords: awareness, recall, recognition, retail brands 1. Awareness and Differentiation The appropriate identification of a brand by consumers is no doubt important for any retail firm as well. Anchoring [13, p.321] the performance to the evoked set of the consumer represents the most important aspiration of a company which, by means of the communication measures [14, p.11] adopted, attempts to individualize the performance of the overall offer by positioning it as close to consumers as possible. Viewed through the lens of the awareness it enjoys with the target segment, the fame of a brand leads to its being differentiated from its competitors. Awareness is expressed by the proper name of a performance (e.g. Metro, Carrefour), on the one hand, and by its loading [11, p.223], on the other hand, i.e. by the contents associated [8, p.2] or of that able to be associated by consumers with a particular performance. A brand recognized by consumers will be more likely to be chosen by them during a purchasing process because it strikes trust [1, p.35] and stands for the guarantor of quality promised by the provider. Brand differentiation which, according to some sources, can be rational, emotional or symbolic [9, p.4] takes place by guaranteeing or ensuring [2, p.45] a certain amount of quality, understood not only in terms of physical quality of the product, but also in terms of a continuous and constant formation, development and ensuring of the performance characteristics [14, p.15]. 2. Strategic Implications of Market Segmentation and Approaching of New Markets Where a retailer is active and carries out its activity on various market segments, a brand differentiation [14, p.19] is useful, possible and necessary in order to avoid the cannibalization effects [11, p.223]. Cannibalization occurs whenever a brand is replaceable or a product can be exchanged for another proposal of the same firm directed toward the same target segment. Using various brands on the market segments reached by a firm may create competitive advantages for latter, because consumers express a different consumption behavior that best highlights their social status, on the one hand, and the firm avoids a distorted, differentiated, unfavorable image transfer, on the other hand, managing to easier accumulate awareness [8, p.2]. Moreover, retail firms are able to develop new products or product categories under existing brands, thus managing to pervade not only the present markets but also some new ones. Introducing a performance under the umbrella of a well-known brand awareness has the significant advantage of cutting costs and the risk of accepting these costs on the part of consumer who already has a likely favorable image in his / her mind based on previous experience and the associations made with a particular brand [5, p.44]. There is, however, the disadvantage of losing trust where the new performance is not up to the consumers expectations. The branding extension on other performances represents the most often used strategy for placing of a new product on an existing market [5, p.45], a launching platform for the new products [2, p.233]. The final success of this extension depends on the capacity of the new performance to reach a significant equity in the new target segment and, more important, to transfer a part of this equity onto the initial brand [5, p.49]. 3. Indicators of Brand Portfolio Management and Brand Equity Quantification One has to resort to certain indicators in order to manage the brands portfolio and determine the brand equity. There are two indicators categories and they are typical of the two types of approaches to brand equity. If the economic indicators are much easier to understand and determine due to their rather tangible naturethe first purchasing, the quantity, price, resalethe behavior indicators are a little bit more difficult to recognize due to their relatively abstract nature. Brand awareness and image are the first to be delineated, i.e. the very elements that explain the knowledge regarding the brand [10, p.970]. They underlie other indicatorstrust, sympathy, brand loyalty but also the consumers affection for the brand and the satisfaction enjoyed through consumption. All these aspects define the experience accumulated in relation to that particular brand [4, p.37]. Brand Awareness Without awareness, consumers cannot make a clear image for themselves about a brand which means that the brand is only taken into account at the moment of the purchasing decision when it is well-known. By setting out proper associations, the brand creates trust, affection and sympathy with the consumer [1, p.39]. One of the leading authors who dealt intensely with the concepts of awareness and brand image is the American professor Keller [8, p.4]. He is the one who introduces the concept of aided awareness (brand recall) along with the unaided awareness (brand recognition) [12, p.345]. His model has been taken over by other authors [14, p.22] who developed and completed it. Thus, the aided awareness is also called active awareness due to visual and verbal anchors of a brand. Possible visual anchors could be signs, words, color codes or some (specific) shapes. According to the same author, the unaided or passive awareness involves its recognition by verbal and non-verbal accessing of the associations in the mind of the consumer [3, p.60]. The awareness dimensions are as follows [9, p.970]: Depth of the awareness levelsi.e. the likelihood that a brand (spontaneously) comes to somebodys mind at a given moment; Breadth of the awareness facetsunderstood as the actual usage or buying situations where a person can remember a certain brand. Awareness Measurement A difference is made here between the recall (active awareness) and recognition (passive awareness) tests of a brand. While in the first case respondents are required to simultaneously point to brands of a certain category, in the second case they should be able to recognize the brand, the product or the logo out of a pre-set list and ascribe them to a certain product category [3, p.59]. The time factor may or may not be taken into account but short ponderings make heavier the recall of various brands which may lead to the selection of dominant brands and those that enjoy an intensive awareness respectively. At the same time, the succession of the afore-mentioned brands along with the correct or incorrect identification of a brand with a category can be important indicators of the recall tests. In order to prove the foregoing theoretical concepts against actual data, use has been made of a questionnaire regarding the Romanian consumers perception of some retail units that can be found in one of the most important and relevant economic, cultural and social areas of the country. The enquiry was made in July 2007 under the supervision of one of the authors (Dabija) with the help of 41 interviewers. The result was the gathering of over 1200 questionnaires. In order to quantify the awareness of the stores investigated, two questions were asked: the first one: open to measure the unaided awareness, and the second one: closed for emphasizing the aided awareness, respectively. In the first case, the respondents had to spontaneously name one up to six stores that they could recall, whereas in the second case they had to choose from among a preset list made up of 18 retail stores which carry on activity at local, regional and especially European level. These included at least one example of the following types of retail units: Hipermarket (Auchan, Carrefour; Cora Louis Delhaize; Real Metro Group); Supermarket (Billa REWE; Profi; Spar); Cash & Carry (Metro Metro Group; Selgros REWE); Discount (Kaufland Lidl / Schwarz; Plus Tengelmann); Do-It-Yourself (Ambient; Baumaxx; Praktiker); Proximity shops (ABC; Dya Market; Mega; Oncos); Electronic and appliances units (Altex; Domo; Flanco; Media Galaxy Altex); Specialised units (drugstores: SensiBlue, Dona; bookstores: Diverta; etc) Unaided Awareness (Recall) After the answers were codified, it was ascertained that, in the case of unaided awareness, most of the respondents were able to mention at least three retail units they could instantly recall. As was to be expected, only 41% thereof were able to recall a further sixth store. Only three respondents failed to mention any unit. The two Cash & Carry unitsMetro and Selgrosenjoy the greatest awareness as they were at the top of the list on all the answer variants. According to the interviewees answers, the discount unitsKaufland and Plusranked second in the top. The situation becomes more interesting as the four above-mentioned unitsMetro, Selgros, Kaufland and Plusdespite the fact that they only have one or at most two stores in the city, manage to gather about 40% of the overall possible designations at the expense of the selected supermarkets (three chains) and the proximity shops (over 15 chains) which on the one hand are greater in number and on the other, have a solid network at regional level. Thus, the latter gather only half of the overall number of designations, i.e. about 20%. Its only lately that the hypermarkets have been present in the selected city, the sole representative being CoraLouis Delhaize. The other hypermarkets present in RomaniaAuchan, Carrefour, Real or Tescowhich, at the moment of the enquiry, intended to open a branch in the selected city within a six months period enjoy some awareness. This awareness is probably based on intense advertisement made by means of street boards, inside and onto means of transport, in the written and oral press. Table no 1. Designation breakdown of the stores selected according to the six answer variants No of answers for the six variantsTotalAnswer variantIIIIIIIVVVIDesignations No answer35181554587411,380Cash & Carry362395381339199871,763Discounter291263230224128811,217Supermarket181237234212169931,126Hypermarket2882201941339458987ABC735267616874395DIY173966707865335Shopping Center272943283026183Elektro91213232621104Specialized-1773321Total7,511 Concerning the stores breakdown, one can notice that Metro followed by Selgros is the favorite ones ranking among the first five places for each answer variant. A possible explanation could be that Metro has been present on the market of the selected city as early as the 2000s and on the Romanian market for more than ten years. Thus, we can confidently assert that the consumers have accumulated a (rather positive) experience with the oldest modern retail units in the city. Moreover, we believe these units even turned into some sort of standards, a reference point for any newly-established unit in the Romanian city, from the consumers perspective. In order to better emphasize the place occupied by the retail units selected in the six possible variants, the weight of the absolute number of designations with an importance score has been used as follows: the six value for the stores ranked first, five for the ones ranked second, four for the ones ranked third, three for the ones ranked fourth, two for the ones ranked fifth and one for the ones ranked last. By adding up these scores on the six answer variants the score related to each retail unit is obtained. Thus, it is confirmed that the respondents preference for the cash & carry unit prevails in the case of Metro with a score of 4,100. Surprisingly, this is closely followed by the only hypermarket that was actually open when the enquiry was madeCora, with a score of 4,025. However, we believe this is nothing else but a confirmation of the impact of the consumers experience on the retention and precedence ascribed to a retail unit. Cora is followed, in decreasing order, by Kaufland, Billa, Selgros, Profi and Plus. As regards the scores according to the types of retail units, the two cash & carry stores rank high in the top, being followed by discounters and super- and hypermarkets. Table no 2. Breakdown of the weighted designation according to retail units Store formatScoreCash&Carry7,173Discounter4,990Supermarket4,274Hypermarket4,249ABC1,359DIY992Shopping Center668Elektro308Specialized63 Aided Awareness (Recognition) As was to be expected, when the respondents were presented a preset list of 18 retail units, of all types of stores above-mentioned, the respondents could easily identify even the stores that were difficult to recall instantly. Thus, about 3% or more of the respondents were able to name five or less than five stores whereas 75% were able to name over 10 units. The greatest number of people who reached the performance of naming 16 of the 18 selected stores amounted to 201. Metro awareness is confirmed in this case as well, the Cash & Carry unit having the greatest number of designations as regards the aided awareness. This one is followed by the Billa supermarket with 1210 designations and by Kaufland with 1192 designations, respectively. Cora ranks forth and Selgros ranks fifth. Interesting is the fact that this breakdown is similar to the one obtained after the weighted unaided awareness had been determined, when the five foregoing units also occupied the first five positions. As regards the breakdown according to types of retail units, things are highly different than in the case of unaided awareness. The appliances units are, in this case, well ahead of the rest of the group by almost 4000 designations, being followed by Do-It-Yourself and only on the third position by the two cash & carry units. As the number of stores from each category may differ, an inappropriate interpretation of results is likely to occur, fact that might lead to distorted interpretations. Thus, the respondents had to choose from among four appliances units and hypermarkets, three DIY, two cash & carry, ABCs and discounters and only one supermarket. Table no 3. Breakdown of the designation according to retail units Store formatDesignationsElektro3,986DIY2,565Cash&Carry2,381ABC2,217Hypermarket2,152Discounter2,019Supermarket1,210 4. PERSPECTIVES, LIMITATIONS AND GENERAL CONCLUSIONS For a future better comparison of the data, the authors propose the calculation of an awareness indicator. The latter would be defined as a ratio between the spontaneous awareness of a brand (regardless of the position where it is mentioned) and the aided awareness of the same brand. In this way, a value of the indicator as close to 1 as possible (where the generic values of the indicator are expected to be sub unitary) would present a pertinent and realistic image of the degree of knowledge of that retailer. Based on awareness, the indicator also would allow a relatively correct breakdown of the units which would lead, in our opinion, to a softening of the impact caused by seniority on the market, placement, environment, product diversity etc. The collected data allows us to conclude that European retail entities were largely and rapidly accepted by Romanian consumers, who built a strong trust and sympathy towards them, but also who can easily recall them. As another perspective of this research, we intend to develop a connection between the brand awareness concept and the brand trust concept [7, p.135]. We consider that brand trust is the tool that makes awareness work. But before going into why this is true, its important to preface the discussion with a little bit more about the nature of brand trust. There are a lot of examples, even inside of a emergent economy (such as Romanian economy), of trusted national or international brands: Dacia, Ursus, Farmec, Plastor as nationals, and Siemens, Carrefour, Nokia, Coca-Cola as internationals. A reason for trusting them is the awareness of those brands. Weve seen their ads, weve met them in various places, and weve been often touched by multiple messages about their quality and reliability. We consider that because theyre known, theyre trusted, and further, theyre profitable. In retail, the most trusted brands are also the most profitable ones. Without awareness, marketers know that there is no trust, and no sales. Because of trust, we gladly pay even a more expensive price to buy a product from a modern store, instead of purchasing the same product, maybe cheaper, from a non-attractive store. But are there tactics and techniques that can make an increase of the awareness and of trust? Trust is not an event. It is a step-by-step process that requires time and money and commitment. Before a retailer can build trust, it must build awareness. And awareness cant happen effectively in todays environment without interaction. REFERENCES Aacker D., Management des Markenwertes, Campus Frankfurt am Main, 1992, pag 35 Burmann Ch., Meffert H., Koers M., Stellenwert und Gegenstand des Markenmanagements, in Meffert H., Burmann Ch., Koers M., Markenmanagement, Identittsorientierte Markenfhrung und praktische Umsetzung. Mit Best Practice-Fallstudien, 2., berarb. u. erw. Aufl. 2005. XXVII, Gabler, 2005 Esch F. R., Strategie und Technick der Markenfhrung, 4. Auflage, 2007, pag 59-61 Esch F.R., Anderson Th., Messung des Markenwertes in Hauser U., Erfolgreiches Markenmanagement, Gabler Wiesbaden, 1997, pag 11-37 Esch F.R., Fuchs M., Brutigam S., Konzeption und Umsetzung von Markenerweiterung, in Esch F.R., Moderne Markenfhrung, 4. Auflage, Gabler Verlag, Wiesbaden, 2005 Esch, F.R., Geus, P. Langner, T., Brand Performance Measurement zur wirksamen Markennavigation, in Controlling, 14. Jg., 2002, Heft 8 / 9, p. 473 481 Godin, S., Permission Marketing, Simon& Schuster, Rockefeller Center, New York, USA, 1999. Keller K. L., Conceptualizing, measuring and managing customer-based brand equity in Journal of Marketing, 1992, Anul 57, Nr 1, pag 2 Keller K. L., Strategic Brand Management, Prentice Hall Upper Saffle River NJ, 1998, pag 4 Keller K.L., Kundenorientierte Messung des Markenwertes in Esch F.R., Moderne Markenfhrung, 2. Aufl. Wiesbaden, 2005, pag 967-987 Koppelmann U., Funktionenorineiterter Erklrungsansatz der Markenpolitik, in Bruhn M., Handbuch Marke, Vol 2, Schaeffer-Poeschel, Stuttgart, 1994, pag 223 Liebmann H.P., Zentes J., Swoboda B., Handelsmanagement, 2te Auflage, Vahlen, 2008, Meffert H., Bruhn M., Dienstleisungsmarketing, 2 Auflage, Gabler, 1997, pag 321 Morschett D., Retail Branding und Integriertes Handelsmarketing: eine verhaltenswissenschaftliche und wettbewerbsstrategische Analyse, Gabler Edition Wissenschaft, 2001, pag 11 CUSTOMER CENTRIC MARKETING AND CUSTOMER RELATIONSHIP MANAGEMENT: A STRATEGIC FRAMEWORK OF ANALYSIS FOR TOURISM INDUSTRY Marius D. POP, Alexandra M. TIRCA, Mihai F. BACILA, Ovidiu I. MOISESCU Babes-Bolyai University Cluj-Napoca, Romania Abstract: The purpose of this paper is to explain Consumer Centric Marketing (CCM) and its implications on Customer Relationship Management (CRM). In todays hyper-competitive markets, travel and hospitality firms must be customer oriented in order to satisfy the continuous diversification and expansion of tourists demand. As tourism industry organizations become more global in their operations, activities and actions, the need for an effective market orientation and services customization strategies becomes apparent. This involves establishing and maintaining a meaningful communication and relation with customers in the current economic environment, characterized by intense competition and technological dynamism. Companies focusing on the relationship between them and their customers are embracing the marketing concept. This paper seeks to outline the way in which CRM and CCM techniques can be developed and implemented in tourism industry with warnings of some typical caveats. The article aims to discuss the importance of customer empowerment and the critical role of this strategic concept which incorporates the strategic outcomes of satisfaction, loyalty, customer retention and profitability while relying on CCM and CRM practices. A conceptual framework is presented in order to illustrate the linkage between these orientations and to demonstrate several practical applications in the tourism field. Keywords: customer relations, consumer satisfaction, strategies, tourism marketing 1. INTRODUCTION AND METHODOLOGY Nowadays, the business environment is characterized by increasing globalization and fierce competition. As in other industries, tourism services providers need to personalize their customer communication. As service organizations become more global in their operations and as competition across markets intensifies, the need for an effective market orientation becomes obvious. This involves establishing and maintaining a meaningful dialog with customers. The importance of a market -oriented culture is crucial to all levels of modern organizations. New methods incorporating state of the art technology and creative approaches to understand customer behaviour must be developed, as the ability to interpret and integrate complex information from diverse sources is critical for establishing a global marketing strategy. The focus on customers, regardless of their geographical provenience, will remain a major thrust in the international marketing of services (Javalgi and White, 2002). Tourism consumers usually combine a wide range of individual products and services in order to create their own service packages and overall experiences. Therefore, tourism related products and experiences can be excellent subjects for identifying the connection between CRM and CCM concepts and demonstrating their applications in the tourism industry. We will approach the CRM and CCM concepts and their evolution and then, considering several examples of companies from the industry, we will analyse the opportunities for tourism companies to evolve to CCM, in the context of CRM, as well as the benefits gained. 2. THE CRM APPROACH AND ITS IMPLICATIONS IN TOURISM Competition between tourism destinations is increasing due to factors like internationalization, increasing mobility of customers, or tourism products commoditization. The success of tourism destinations depends on effective relationships between tourism companies and destination management organizations. Without developing relationship capabilities, it is impossible for small players to survive in the context of globalization (Rodrguez-Daz and Espino-Rodrguez, 2006). The use of internet technologies offers opportunities for developing an interactive promotion process of a region in order to attract travellers (Palmer and McCole, 2000). CRM methods are considered as strengthening customer loyalty by fostering customer relationships. Acquiring and applying knowledge about customers is critical in CRM practices, in order to improve performance (Sigala, 2005). In the context of tourism destinations, customer information is typically available at the accommodation provider level, but the lack of data management and analysis capabilities leaves this resource unexploited. From a technological perspective, the wide reach of the internet ensures access to applications and data from geographically dispersed properties. On the marketing side, developments in the field of database marketing, such as advanced segmentation techniques, allow firms to adopt individualized customer oriented strategies (Peters, 1997). For a service organization like a luxury hotel, customer satisfaction is influenced both by features (restaurants, room amenities, staff courtesy, sports facilities etc.) and emotional perceptions (Zeithaml and Bitner, 2003). Although in highly competitive markets, customer satisfaction does not necessarily ensure loyalty and retention (these also depend on how competitors satisfy customers), the absence of satisfied customers is clearly a reason for concern (Kotler, 2003). The success of a CRM strategy is often measured in terms of customer retention (the longevity of the customers relationship with the marketer), customer share development (the proportion of customer purchases a marketer can capture in a specific category), and customer advocacy (word of mouth referrals), which can be increased through enhancing customers behavioural and affective commitment. Although problems of customer retention and profitability have become essential for the success of any business (Gurau and Ranchhod, 2002), more than 80 percent of marketing budgets is marked for attracting new customers, leaving less than 20 percent allocated to retaining existing customers (Weinstein, 2002). The key to a successful CRM strategy is establishing a comprehensive knowledge of the customer by means of a customer profiles. ICT is demonstrated to be of supreme importance for the marketing activities in the tourism sector. The use of information systems and the analysis of customer data in CRM processes offer considerable potential for efficiency improvement. But in many tourism SMEs, like hotels for example, information is still recorded by hand on index cards, or a simple database of guests is used to record customer addresses (Minghetti, 2003). 3. DEFINITION, CONCEPT AND EVOLUTION OF CCM CCM is a relatively new trend in marketing, aiming to take CRM one step forward by gaining insight into individual clients characteristics (motivations, habits, attitudes, values etc.). In addition, CCM provides the electronic tools to enable consumers to take an active role and customise the product they purchase to their personal requirements. Such a strategy forms the basis for differentiation and greater value creation leading to loyalty, profitability and long term ROI (Bolton, 2004). Furthermore, companies that aim to establish regular communication with their customers will enjoy trust-based relationships (Maney et al., 2002). CCM can be defined as the discipline of capturing and deploying consumer insights to enhance marketing effectiveness and better serve those consumers that are brands best prospects (Maney et al., 2002, p. 3). In essence, the CCM is a three-step process: (1) the collection and arrangement of information and data on individual customers; (2) the utilisation of that information to more effectively target those existing customers; and (3) allowing the customer to customise and personalise the service to match their own needs and preferences. An important aspect of the CCM concept is personalization, which has been utilised by various companies in the electronic marketplace, CCM using ICT being viewed as the means by which content can be tailored on a website for every visitor. Gartner research stated that by 2004, 80 per cent of content-rich IT applications (news sites, corporate intranets etc.) had incorporated personalisation. The CCM is based on a positive cycle of learning from customers, allowing the customers to take the driving seat in designing the product features, offering customers products with higher perceived value, and increasing customer life time value. This is enabled by networks, databases, data warehousing and data mining applications, while the web is used to enable consumer interactions, data collection and analysis, and to track consumers (Wang et al., 2000). Eventually, personalised messages enable mass production of tailor-made products. From a process and technology perspective, CCM can be classified into push (where the content is sent to the user, companies using information delivery, event reminders and information updates as parts of their technology) and pull (where the user goes to look for the content). 4. CCM CHALLENGES IN THE TOURISM INDUSTRY The tourism package consists of a mix of independently supplied products and services that may include airline seats, hotel rooms, restaurants, tours, rides etc. In most cases, consumers dynamically package their own product, often at the same time as consuming it, at the tourism destination. They customise their product by communicating their wishes to suppliers through a range of media, including telephone requests, e-mail and even face-to-face communication. Technology not only enhances the channels of communications, but also provides tools for proactively adapting marketing strategies towards customising (Buhalis, 2003). Tourism is often characterized as an information business (Werthner & Klein, 1999). Tourism , travel and hospitality industries have been revolutionised by emerging technologies, both in interaction with customers and industry structures (Buhalis, 2003; Minghetti, 2003). The emergence of CCM applications is a natural outcome of trends like brand/product proliferation, traditional media fragmentation, emergence of new communication methods, and ICT developments. Still, according to a research among independent hotels, lack of financial resources, inadequate knowledge or technophobia cause reluctance to invest in ICT. Service providers seem to be unable to cope with using ICT in CRM and cannot exploit its potential. As product lifecycles are becoming shorter, innovative are emerging regularly, many of these products educating consumers to change their buying habits, e.g. the low cost airlines are encouraging travellers to depart from the traditional ready-made holiday packages and make private arrangements for their vacations, thus teaching consumers to seek out information from independent sources and design the features of their own vacations. Experienced and sophisticated, travellers rely on electronic media to obtain information about destinations, as well as to communicate their needs and wishes to suppliers rapidly (Buhalis, 2003). A wide range of personalization approaches are emerging in the marketplace, including recommender systems (Minghetti, 2003). The marketing practice gradually evolves from mass marketing to effective segmentation and targeting, one to one advocating (121) and ICT-enabled marketing. The tourists are invited to become the architect for the goods and services purchased and to personalize and make changes to the products they have ordered. The MTO (made to order) concept appears to be at the centre of the CCM philosophy and is already in some use in the tourism industry. Existing customers must be distinguished from newcomers. Thus, existing customers get the special deals, prices, or incentives, while offers and prices may be conditioned by purchase frequency and volume, duration of patronage, or even period of time since last purchase, in order to win back inactive former buyers. Hoteliers generally prefer to offer financial benefits in order to create customer loyalty, although by doing this, they take the risk of loosing their customers easily. Instead, building an emotional relation will have a more continuous effect. At American Airlines, for example, users must currently log in to receive the benefits of a personalized site. Log-in requires the user to enter basic demographic and travel preference data. The site also uses personalized messaging, content, account management and travel planning. As the site develops, a shift to a collaborative filtering approach would incorporate an automated process, recognizing a user inquiry about flights to a specific location in a specific period of the year. Subsequently, the user receives an email right before that period of the next year announcing special vacation packages to that specific location. Eventually, CCM results in both qualitative and quantitative benefits for companies proportional to the level of personalization, as it can be seen in figure 1.  SHAPE \* MERGEFORMAT  Figure 1. Framework for CCM in tourism industry (Niininen, 2007; adapted) In order to establish a CCM orientation a first step for hotel industry would be learning tourists preferences and special and important dates, using customer information from prior stays. In this context, forming a data base will be useful. The needed, updated information can be received from this data base and be used for future stays. In a detailed database some examples can be: preferred room type, paid amounts, extras, food and beverage preferences, date of born, marriage date and hobbies (Siguaw and Enz, 1999). Based on this information, hotels can offer individualized services to their customers and can reach to the needed information without time or place limitation. 5. CONCLUSIONS CCM is a philosophy, practice and approach that should be adopted and promoted within all tourism companies. CCM is a more advanced marketing philosophy than CRM, truly placing the customer at the heart of the business, allowing organizations to gather very detailed information and accumulate a very deep understanding of their customers. Implementing a CCM system in tourism companies involves obtaining the tourists willingness to cooperate as well as orienting the organizational culture towards customization. Every customer must be treated individually, carefully selecting the relevant information to be provided and to be gathered for each of them, paying high attention to the communication means used. Even though financial benefits may seem to be the common way to retain customers, it is essential that retention strategies be based on customer emotional commitment. It is essential to clearly identify and overcome the impediments that may occur during CCM implementation, both at technological and organizational level. Investing in ITC may seem costly, but it is imperative for tourism managers to understand the need of ITC in CCM as well as its long-term cost reducing effects. REFERENCES Bolton, M. (2004) Customer Centric Business Processing, International Journal of Productivity and Performance Management, 53(1). Buhalis, D. (2003) eTourism: Information Technology for Strategic Tourism Management, Pearson Education, Harlow Gurau, C. and Ranchhod, A. (2002) Measuring Customer Satisfaction: A Platform For Calculating, Predicting and Increasing Customer Profitability, Journal of Targeting, Measurement & Analysis for Marketing, 10(3). Javalgi, R.G. and White, S.D. (2002) Strategic Challenges for the Marketing of Services Internationally, International Marketing Review, 19(6). Kotler, P. (2003) Marketing Insights from A to Z: 80 Concepts Every Manager Needs to Know, John Wiley & Sons, Hoboken, New Jersey. Maney, R., Flink, C. and Lietz, C. (2002) Consumer Centric Marketing: How Leading Consumer Packaged Good Companies Are Transforming the Way They Market, Retrieved Aug. 2008 from: crm.ittoolbox.com/ document.asp?i=2835 Minghetti, V. (2003) Building Customer Value in the Hospitality Industry, Information Technology and Tourism, 6(2). Outi Niininen et al. (2007) Customer empowerment in tourism through CCM, Qualitative Market Research: An International Journal, 10(3). Palmer, A., McCole, P. (2000) The Role of Electronic Commerce in Creating Virtual Tourism Destination Marketing Organizations, International Journal of Contemporary Hospitality Management, 12(3). Peters, L. D. (1997) IT Enabled Marketing: A Framework for Value Creation in Customer Relationships, Journal of Marketing Practice, 3(4). Rodrguez-Daz, M., Espino-Rodrguez, T. F. (2006) Developing Relational Capabilities in Hotels, International Journal of Contemporary Hospitality Management, 18(1). Sigala, M. (2005) Integrating CRM in Hotel Operations: Managerial and Operational Implications, International Journal of Hospitality Management, 24(3). Siguaw, J. A., Enz, C. A. (1999) Best Practices in Information Technology, Cornell Hotel and Restaurant Administration Quarterly, 40(5). Wang, F., Head, M., Archer, N. (2000), The Relationship Building Model for the Web Retail Market Place, Internet Research: Electronic Networking Applications and Policy, 10(5). Weinstein, A. (2002) Customer Retention: A Usage Segmentation and Customer Value Approach, Journal of Targeting, Measurement and Analysis for Marketing, 10(3). Wright, L.T., Stone, M., Abbott, J. (2002) The CRM Imperative Practice vs Theory in the Telecom Industry, Journal of Database Marketing, 9(4). Zeithaml, V.A., Bitner, M.J. (2003) Services Marketing: Integrating Customer Focus across the Firm, 3rd ed., McGraw-Hill/Irwin, New York. SPORT AS A POSITIONING VECTOR OF A NATIONS COMPETITIVE IDENTITY Nicolae Al. POP, Iustina MACOVEI Academy of Economic Studies Bucharest, Romania Abstract: The competitive identity of a nation is a concept of recent use. Each geographical space (from the largest territorial units: continent, country, region to the least extended ones: villages) has its own identity elements which can or cannot coincide with the existing/current perception on that place beyond its borders. This article supports the necessity of elements of rigor in the specialized literature and it suggests a systemic approach on the competitive identity of a nation, focusing on its positioning vectors. We consider that the cumulated effect of an effort based on several positioning vectors, provided that they are approached in a systemic manner, is significantly stronger than the disparate effects of each of these vectors individually. Keywords: competitive identity, positioning vectors, public diplomacy, religion, sport 1. THEORETICAL BACKGROUND THE COMPETITIVE IDENTITY OF A NATION The competitive identity of a nation was recently defined by Simon Anholt as a synthesis of the brand management with public diplomacy, commerce, investment, tourism and export promotion (Anholt, 2007). Building the competitive identity of a nation needs to start from within, the message to be conveyed abroad has to a be a credible one, recognized and assumed by the population of the respective country, and, further on, the outcome of these demarches will be communicated abroad. The approach lays the emphasis on the role of the competitive identity in building an interesting image, attractive for foreigners. In Anholts opinion, there are 6 main communication channels for a acountry, namely: tourism, brands, policies, investments, culture and people (Anholt, 2007). Unlike the previous approaches in the field of nation branding, in this case the emphasis is not laid upon advertising, but on the government policies. In addition to the six channels mentioned, building on the major importance for the identity of a nation, we have identified three more channels that need to have a separate approach: religion, sports and science. We believe that the nine mentioned elements (see fig no. 1) play a double role: not only the role of communication channel, but also of positioning vector for a nation (each of them are elements that can be spotaneously associated to a nation, in the mind of the various peoples; they can lead to the creation/increase of notoriety, the creation of a good reputation and, finally, they can be concretized in the competitive identity of a nation. (Pop and Macovei, 2007)).  The communication channel is represented by environments which, with no customized orientation and without the quantification of the effect they produce, aim at conveying a message, an idea, a signal to a certain target audience (Kotler et all. 2008). In this case this target audience can be represented by all those who are interested in a certain people and/or a certain country (tourists, busniesspeople, pilgrims, youth studying in that country etc). The positioning of a country/people on the interantional relations arena (political, economic, legal, cultural, religious) in relation to other countries/peoples is a comparative assessment of the essential performance indicators and, compared with the similar vectors of other coutries/people considered in the analysis and the graphic tranposal of the outcomes in a bi- or multi-dimensional space. (Pop. Dumitru, 2001). In our case, positioning is part of a strategic demarche, a differentiation as clear as possible from other people/countries is being tried through the positioning vectors thanks to accepted performance indicators (Sawtschenko, 2005). Based on the direct experience of certain states in the field of nation branding and the specialized literature in the field, we have realized a matrix for identifying the situation of a nation from the perspective of the stage in building a competitive identity.  Figure no. 2 The matrix for building the competitive identity for a country The first case is the ideal one and it is characterized by: positive perception, intentionality. The competitive identity is shaped in a natural manner, without state intervention and without a coordonation of the efforts of the public and private sector in this respect. This is mainly a theoretical one, a very rare situation in reality (see Figure no. 2). The second case success - is characterized by: positive perception, intentionality. The positive competitive identity is built with the efforts of more actors - public sectors, privat sector, civil society. This situation requires material, human, financial and informational resources and involves conveying a unitary, coherent and consistent message, by all those involved in this process and, also, an institutional coordination. The third case - the necessity of launching the building of the competitive identitiy is characterized by: negative perception, intentionality. There are no efforts of building a competitive identiy and the associations that take shape in the mind of other people regarding the respective nation are random, without a coordination and the explicit involvement of certain actors (be they public or private); they often convey various, inconsistent messages, with regard to the respective poeple or country.The fourth one - Failure is characterized by: negative perception, intentionality. Efforts are being made for building a competitive identity of a nation. Despite these efforts, the result is not the expected one. In this situation, the strategy for building the competitive identity needs to be reviewed. Moreover, the activity of the actors involved in this process and the reason for failure have to be assesed. Attributes of different nations of the world have been researched and identified in a series of characterologic specialty studies. These studies have reached the most relevant form in Hofstedes model. He identified several groups of countries based on a few criteria (dimensions): individualism versus collectivism, small versus big distance towards power, intense versus reduced control of the uncertainty and masculinity versus feminity (Hofstede, 1993). These researches lose of their relevance in the 3rd millennium, as a result of the strengthening of the globalization process. Under the circumstances in which the global world modifies the classic model of Hofstede, a series of positioning vectors with a permanency character must remain. Nations that will succeed to better bring forward certain vectors will strengthen their competitive identity. For example, in sport, both famous sportsmen and even sport itself can play the role of positioning vector. Thus, it must be given some attention to the way in which the national team is put forward by the use of unique symbols, logos and emblems that can be associated with the image of a country (Jun and Lee, 2006). In the same time, Rein and Shields (2006) speak about several tangible and intangible advantages that sport can bring to a nation: large and free media coverage, emotional benefits, supplying a competitive environment to the residents, companies and institutions that take into consideration a re-location. Such an example is the city of Indianapolis, which has succeeded in attracting a high number of tourists by building sport facilities and by playing host to far-reaching sport events (Schimmel, 2001). The potential that sport can have in building the competitive identity of a nation will be exemplified in the next lines. 2. CASE STUDY: SPORT AS A POSITIONING VECTOR FOR A NATION In 2005, gymnastics was mentioned by Philip Kotler, the famous marketing specialist, as an element with major potential in building a nation brand for Romania. We will analyze this potential below, starting from the results Romania has obtained in this field in the most important specialty sport competitions and which enjoy the highest media coverage internationally. Most of the indicators are aimed at Romanias participation in the Olympic Games since this is the international competition with the highest visibility and media coverage. Romanian artistic gymnastics (especially women) gained remarkable results constantly, in time (especially after 1956) both in the Olympic Games and other international competitions. Table no. 1. Women artistic gymnastics results (number of medals) obtained during the period 1956 2006 Name of theNo. of participationsTotal number ofcompetitionmedals, out of which:GoldSilverBronzeOlympic Games1357221520World Championships2693352830European Championships21110383834Total260958184Source: the Romanian Gymnastics Federation. Table no. 2. Medals obtained by Romanian women artistic gymnastics in the Olympic Games (1956 2004) Sport EventMe-YearTo talDals1956196019641968197219761980198419881992199620002004TeamGxxx3Sxxxx4Bxxx3Individual all-aroundGxx2Sxxxxx5Bxx2x4FloorGxxxxxx6Sx1Bxxxx4VaultGxxxx4Sxx2Bxxxx4Uneven barsGxx2Sxx2Bx1BalanceGxxxxx5BeamSx1Bxxxx4Total no. of medals G82by Romania (all sports) atS88all OG editions (until 2004)B113G gold, S silver, B bronze. Source: International Olympic Committee (http://www.olympic.org/uk/athletes/results/ search_r_uk.asp), Saptamana financiara magazine. In the Olympic Games, in the period 1956-2004 gymnastics (women and men) has been the sport that brought to Romania the highest number of medals (67), out of which: 23 gold medals, 20 silver medals and 24 bronze medals (see table no. 1). In the matter of the participation in the Olympic Games, Romania has obtained outstanding results both by the team and by sport event (see table no. 2). With respect to the activities of the sport federations it can be noticed that the budget is not always proportional to the obtained results (see table no. 3). Table no. 3 Comparison budget results legitimated sportsmen by Federation No crtRomanian FederationNo. of legitim. sportsmen (by Federa-tion) in 2008Total a allo by Fede (thousan mounts cated ration d RON) No. of sportsmen quali-fied at the OG in 2008Re of in sult me the OG s ( da 20 no. ls) 08 Total no. of medals obtained in the OG (1896-2004)GSBTotal200720080123456789101Athleticsa) 2.3727.9248.0601711342Rowing6475.6365.17313112353Gymnastics(artistic)*9164.0283.88013112674Handball4.6794.0404.00015----45Judo*3.4832.454.2.34521136Fencing*8732.6353.1405112127Tennis*18.6662.8722.1802-----8Shooting*2981.7321.6804----14*women and men; a)at 26.04.2007; OG-Olympic Games; Ggold, Ssilver, Bbronze. Source: National Authority for Sport, Romanian Athletics Federation, Statistical Year Book of Romania 2007. It can be noticed that Romanian artistic gymnastics has brought to Romania more than a quarter of the total number of medals obtained by our country in the Olympic Games. The percentage of the medals obtained by the Romanian gymnastics in the total number of silver and bronze medals is also significant. All these, correlated to the fact that a Romanian gymnast (Nadia Comaneci) was the first gymnast in the world to ever have obtained a ten in an olympic competition lead to the conclusion that our country can build a competitive identity for itself having this sport as a central element. In conclusion, at present it can be said that gymnastics is a brand of Romania, which must be managed so that it gets stronger in time. That is why there is a need not only for significant financial resources, but also for a change of mentality among the decission factors at national level, who are responsible for creating and strengthning the competitive identity of the Romanian nation. The effects of such an investment in the development of several positioning vectors adequate for Romania would bring, in time, great benefits to our country. REFERENCES: Anholt, S (2007) Competitive Identity The New Brand Management for Nations, Cities and Regions, Londra: Palgrave Macmillan. Jun, J. W. si Lee, H. M. (2006) Enhancing global-scale visibility and familiarity: The impact of World Baseball Classic on participating countries, Place Branding and Public Diplomacy, 3(1): 42-52. Hofstede, G., (1993), Interculturelle Zusammenarbit: Kulturen, Organisationen, Management, Gabler Verlag, Wiesbaden, pp. 32. Kotler Ph., Armstrong, G., Saunders, J., Wong, V. (2008) Principles of Marketing, New York: Prentice Hall, pp. 860-861. Pop, N. Al., Dumitru, I., (2001) Marketing international, Bucuresti: Editura Uranus, pp.116. Pop, N.Al., Macovei, I., (2007), Competitive Identity of Nations and its Positioning Vectors. Case Study Brand Romania, in Review of Management and Economical Engineering, Special Issue, 6(6): 156-161. Rein, I.; Shields, B. (2006) Place Branding Sports: Strategies for Differentiating Emerging, transitional, negatively Viewed and newly industrialised Nations, Place Branding and Public Diplomacy, 3(1): 73-85. Sawtschenko, P., (2005), Positionierung das erfolgreichste marketing auf unserem Planeten, Gabal Verlag, Offenbach, pp.28-30. Schimmel, K. S. (2001) Sport matters: Urban regime theory and urban regeneration in the late capitalist era, in Gratton, C. and Hanry, I. P. (eds) Sport in the City: The Role of Sport in Economic and Social Regeneration, Routledge, London, UK, pp. 259-277. Agentia Nationala pentru Sport (www.gov-sport.ro) Federatia Romana de Atletism (http://old.fra.ro/) Comitetul Olimpic International (http://www.olympic.org) Anuarul Statistic al Romaniei 2007 (Institutul National de Statistica). ASSETS AND LIABILITIES MANAGEMENT FTP AN ADVENCED TOOL FOR PROFITABILITY MEASUREMENT Gabriela POPA, Laurentiu MIHAILESCU Academy of Economic Studies Bucharest, Romania Abstract: Asset Liability Management (ALM) is an integral part of Bank Management where there are taken decisions regarding pricing, balance sheet structure, funding and investments with one main objective: profitability. Funds transfer pricing (FTP) is an internal measurement framework designed to assess the financial impact of a bank's sources and uses of funds. FTP allocates net interest margin variances caused by the imbalance of funds provided and used by business units within the bank. Results of the FTP measurements can be used to: Evaluate the profitability of products and customer relationships; Measure the net interest income by divisions, profit centers; Decision support (while pricing loans and deposits the net interest income earned on the deal can be forecasted) Matched funds transfer pricing has been linked to A/L management as a way to centralize the bank's overall funding mismatch in a business unit specifically assigned the responsibility of monitoring and managing interest rate and liquidity risks. The bank's funding mismatch exposure is caused by the varying characteristics of the sources and uses of funds. Transfer pricing definition: Transfer pricing (TP) rates are the interest rates at which business units place their funds and refinance their assets Treasury TP rates reflect market prices (interbank rates): they are the rates that the branches would pay if, instead of dealing with Treasury, they had to go directly to the market (but they dont have direct access on the market). Why the transfer pricing is an interbank rate? Any increase or decrease in deposits or loans is managed through the Banks interbank position. This means that if a consumer deposits his or her money in the bank, the bank has little chance to lend this amount of money, instead of that it lends out in the interbank market and earns the interbank interest rate on this deposit. Branches dont manage the market risk (only Treasury is responsible with this) and they have little chance that, through their commercial activity, to match the maturity and currencies in order to avoid implied risks Keywords: decisions, funding, management, profitability 1. INTRODUCTION A funds transfer pricing system is a major tool available to assist in enhancing profits, as profitability, rather than growth, has become the key to bank success and survival. On an overall basis, the bank is either in an excess funds position and is able to invest in securities/federal funds sold, or is in a deficit position and needs to purchase funds. However, on a profit center level there are generally net funds users and net funds providers. Branches are usually providers as their deposit balances usually exceed their loan balances. Administrative departments such as charge card, dealer center, international banking, etc., generally would have loan balances in excess of any deposit balances. These areas would be users of funds. Although reference will be made to profit centers, the concept of net funds users and providers is equally applicable to products and customers. Without a transfer pricing system, net funds users would receive credit for interest income without being charged for the full amount of associated interest expense, while net funds providers would be charged with interest expense without being credited for the full amount of associated interest income. In such an environment, net funds users have the advantage because all interest income is associated with assets and all interest expense is associated with liabilities. This makes the net users appear more profitable than the net providers. There is no problem for the bank as a whole, as all interest income and expense are taken into account. However, bank management should know how and where profits are being generated within the bank on an organizational, product, and customer level. This is where a funds transfer pricing system would be utilized. Transfer pricing provides an internal source of revenue to net funds providers and an internal source of expense to net funds users. 2. THE AIM OF FUNDS TRANSFER PRICING Interest rate risk is one of the principal risks borne by banks in the normal course of their business and it is traditionally managed by the Asset-Liability Management (ALM) function of the bank. There are two principal sources of interest rate risk in the banking book that necessitates a specific management of this risk in the ALM framework (by Treasury). The first source is a mismatch in volume and maturity between fixed-rate assets and fixed-rate liabilities, or between the dates for re-pricing the interest rates for variable-rate balance-sheet items. For example, a bank that that has financed a long-term fixed-rate loan (or an excess of fixed-rate assets relative to fixed-rate liabilities at a given maturity) with variable-rate borrowing is exposed to loss in the event of a sudden increase in interest rates. The longer the maturity of the fixed-rate assets and the greater the proportion of fixed-rate assets on the institutions balance sheet, the greater is this risk. The second source of interest rate risk arises when variable-rate assets and liabilities are indexed on two different market rates, or on the same market rate but at different repricing dates (for example, 3-month Euribor versus 6-month Euribor).For example, a credit institution might extend a variable-rate loan priced at Euribor + margin 1, and refinance the loan with deposits or other variable-rate liabilities paying Libor minus margin 2. Assuming identical maturities, the institution would earn an amount equal to the sum of the margins (margin 1 + margin 2) in each time period, independent of the evolution of market rates. However, the institution is exposed to changes in the difference between the two index rates (Euribor minus Libor). This differential between the two rates the spread can change in unexpected ways. Client business has to be treated free of market risks (interest rate risk, liquidity risk, FX risk) and the banks Treasury organization is the only unit that has the responsibility to manage market risks. As a consequence, it is necessary to determine: clear pricing basis for customer loans and deposits, in order to enable a clear separation of client business benefit from the internal funds management function of the bank. 3. FTP DEFINITION Funds Transfer Prining definition: Transfer pricing (TP) rates are the interest rates at which business units place their funds and refinance their assets with a central unit of the bank (Treasury). TP rates reflect market prices: they are the rates that the branches would pay if, instead of dealing with Treasury, they had to go directly to the market (but they dont have direct access on the market). Why the transfer pricing is an interbank rate? Any increase or decrease in deposits or loans is managed through the Banks interbank position. This means that if a consumer deposits his or her money in the bank, the bank has little chance to lend this amount of money to corporate or retail customers, instead of that it lends out in the interbank market and earns the interbank interest rate on this deposit. Branches dont manage the market risk (only the Treasury is responsible with this) and they have little chance that, through their commercial activity, to match the maturity and currencies in order to avoid implied risks Thats why the interbank rate is chosen as transfer price for deposits and loans and you should choose the matched maturity rate of the yield curve. 4. FTP METHODS For banks, there are three transfer pricing methods available with some differences between them: Single pool Multiple pool Matched Maturity Marginal Funds Transfer Pricing (MMMFTP) Single pool method - The single pool method is based on the concept that there is one "pool" buying and selling funds. Therefore, to all loans and deposits only one rate is applied. This method is simply and easy to implement, but there is no separation of credit risk and interest rate risk. Multiple pool method - The multiple pool method is based on the concept that there are at least two pools: one for users and one for providers. Therefore, two or more rates are utilized. Additional pools could be used to take into account repricing characteristics of funds sources and uses. This method is more indicative of market reality than the single pool method and the rates are more flexibles. The multiple pool method is recommended when there are several providers and users, and a volatile funding portfolio. The multiple pool method allows for more objective performance evaluation. Matched Maturity Marginal Funds Transfer Pricing (MMMFTP) method - This method is based on current market marginal funds costs with repricing characteristics matching those of the assets being funded. There is no net funds position, as each profit center is both a provider and a user of funds. The concept is to provide each source or use of funds with a stable net interest margin. A money or funds desk would serve as the buyer and seller of funds, and take the responsibility for interest rate risk. This method is the most complex one, it separates credit risk and interest rate risk - the profit center is only responsible for credit risk. It is very useful for marginal decision making, measuring long-term performance, motivating performance, flexible for different situations. On the other hand it is the most difficult to implement. 5. FTP PROCESS All the branches business is done through the Treasury: they place all the resources to the Treasury and get funds to grant loans from there (Figure 1).  SHAPE \* MERGEFORMAT  Figure 1 FTP process The total profit of the bank (the net interest margin) should be divided between all the profit centers and products. The products interest margin is calculated in relation to the matched maturity marginal rate of fund (E.g. Figure 2). Interest margin on deposits = MMMFTP rate paid on deposits Interest margin on loans = interest received MMMFTP  SHAPE \* MERGEFORMAT  Figure 2 FTP impact on Product profitability If business units were to be created and operated as semiautonomous lines of business, then each line of business would need its own income statement and balance sheet so that its performance could be assessed. Or with FTP we may measure their performance as accurate as possible depending on the method choosen to be implemented. The funds transfer pricing system is part of the overall management accounting and control system, which includes budgeting, profit planning, and asset/liability management. All these systems should be governed by one set of management philosophies to achieve a coordinated effort toward organizational goals. REFERENCES Bessis, J. (1998) Risk Management in Banking, France: John Wiley & Sons Publications Cole, L. (1988) Management Accounting in Banks , Rolling Meadows, IL: Bank Administration Institute Publications Marrison, C. (2002) The Fundamentals of risk measurement, USA: Mc Graw-Hill Publications Ralph C. Kimball (May/June 1997), Innovations in Performance Measurement in Banking, New England Economic Review, page 38 Adrian DSilva , Understanding Profitability Through Transfer Pricing, Capital Markey News, Federal Reserves Bank of Chicago, Retrieved June 2008 Kawano, Randall T, Funds transfer pricing, Retrieved July 2008 from: http://findarticles.com/p/articles/mi_qa3682 USING THE SCORECARD AS A TOOL FOR PILOTING AN ORGANIZATION PART OF THE SUPPLY CHAIN A SIMPLIFIED MODEL Virgil POPA Valahia University of Targoviste, Romania Abstract: The objective of all efforts in a supply chain is enhancing competitiveness. This because, in the eyes of the consumer, for the competitiveness of products and services is responsible not a single organization, but an entire supply chain (SC). To convince a company to become part of a SC, successful situations must be created for all participant organizations, for a long way of working together. For the integration of the SC, participant companies must: 1.focalize on consumers, not on products; 2. understand the cost implied by satisfying the consumer and not the price tag of the product; 3. concentrate on the communication with the consumer and not only on promotion; 4. discover the way in which the consumer wishes to buy the convenience factor, instead of determining only their shopping place. Keywords: Scorecard, supply chain 1. MANAGING AND MEASURING THE PERFORMANCE OF SUPPLY CHAIN PROCESSES The supply chain is a network of organizations involved, through upstream and downstream connections, in various processes and activities that generate value as consumer products and services.The objective of all efforts in a supply chain is enhancing competitiveness. This because, in the eyes of the consumer, for the competitiveness of products and services is responsible not a single organization, but an entire supply chain (SC). To convince a company to become part of a SC, successful situations must be created for all participant organizations, for a long way of working together. For the integration of the SC, participant companies must: focalize on consumers, not on products; understand the cost implied by satisfying the consumer and not the price tag of the product; concentrate on the communication with the consumer and not only on promotion; discover the way in which the consumer wishes to buy the convenience factor, instead of determining only their shopping place. The five major processes of SCM (SCOR Model) is:.Planning, Puchasing, Production, Delivery, Return. 2. USING THE SCORECARD AS A TOOL FOR PILOTING AN ORGANIZATION PART OF THE SUPPLY CHAIN An instrument capable of both operating within different structures/substructures of SCM and integrating the efforts of these structures/substructures to be aligned with SC objectives is the soft version of the Balanced Scorecard (BS).. Objectives, strategies and performance measures at SC level can all be aligned to organizational levels. At this level, organizations develop objectives, strategies for reaching these objectives and associated performance measures. This process is repeated at functional level within SC member organizations, and then ported to process level within various functions, developing their own objectives, strategies and performance measures, based on those of the function they belong to. As is the case with measuring organizational performance, this process in the case of an organization part of a SC implies the measurement of satisfaction on the following axes, while the indicators used will be aligned with the SC strategy, objectives, targets and measures: Customer perspective, which includes indicators such as on time delivery, lead time, customer satisfaction and perfect orders fulfillment. Internal perspective, which includes indicators such as forecast accuracy, production quality, production flexibility. Learning and innovation perspective, the most difficult to define axis, because its measures must reflect the efficacy of the company in acquiring new abilities. .Financial perspective, that includes measures such as sold merchandise/goods costs, stuff expenses rates, (value added) productivity, asset rate. 2. 1. The Logistic Chain of S.C. ILDTA SA Figure 1. The Logistic Chain of S.C. ILDTA SA  2. 2. Piloting the Supply Chain of S.C. ILDTA SA using the Scorecard The proposal for the implementation of the Balanced Scorecard to evaluate and pilot the supply chain of S.C. ILDTA SA envisions a better utilization of distribution channel resources to generate growth of revenue and sales to end consumers. A first major step in this direction is determining the SC partners to engage in the implementation of this project. From the key partners, the firm must identify those that are open for collaboration, those that can be persuaded, as well as those that are hostile, but also the ways to engage and motivate the partners in implementing this collaborative project. In most cases, the partnership is initiated upstream, by identifying the most important suppliers and starting an alliance with them. This is because, in the majority of cases, the suppliers are more receptive to collaboration and improvement projects. Following the strategic alliance with the selected partner (S.C. Tonico General Com SA) on the SC, the firms jointly analyze and formulate the SC strategy, from which objectives and strategies will be deployed, aligned at organization, division, department and function levels. Starting from these SC objectives, it is proposed to move to establishing of derived/aligned objectives for each of the scorecard axes. Following the setting of relevant and measurable objectives for each of the scorecard axes, a number of key performance indicators (KPI) will be jointly selected, aligned with these objectives that will be monitored monthly by an interorganizational team that represents both parties of the alliance. A series of these indicators are compounded by other indicators that will be monitored at least monthly as well, as needed, either by the interorganizational team, or by department managers, appointed by each company. Starting from the SC scorecard, scorecards for each partner will be deployed, aligned with the SC scorecard. The general scorecard proposed for S.C. ILDTA SA is aligned with the SC scorecard and will be deployed for each of the firms major processes. In evaluating the firms performance using the scorecard, Performance Dashboards will be filled for each process and the results will be used to elaborate the general organizational scorecard.The building of the production process scorecard will start with establishing the strategy and strategic objectives for each dashboard axes, followed by the identification of measures aligned with these objectives. Table 1. The production process scorecard Strategic objectivesKey indicatorsWeight Analytical hierarchyMaturity degreeWeighted score S.C. ILDTA12345Actual A 2006Plan P 2010Production costs reductionRaw materials costs27059,4AP178,2237,6Production process failings costs25055P A165165Production process errors costs26057,2AP114,4171,6Transformation cost22048,4P A193,6193,6Total1000651,2767,8Production process quality improvementProcess errors26072,8AP227,4291,2Production return rate25070AP140210Outdated production technologies and equipment22061,6P A246,4246,4Food industry mandatory standards implementation27075,6P A302,4302,4Total1000907,210502 new product introductionsNumber of new products launched in the last year22059,4AP118,8178,2Number of patents and licenses created in the last semester21056,7P A56,756,7Investments in new technologies and equipments20054P A270270Level of automatic and computer controlled production18048,6P A145,8145,8Labor productivity19051,3P A205,2205,2Total1000796,5855,7Staff qualification growthProduction personal qualification25568,85AP206,55275,4Worker salary level24064,8P A194,4194,4Training programs for production staff26571,55AP214,65286,2Production management team24064,8P A194,4194,4Total1000810950,4TOTAL10003 164,93 623,9 The scorecards for the three major processes of S.C. ILDTA SA are carefully filled and monitored by the process management team or the person appointed (project manager, process owner) by the firms management. The results of each process scorecard are then entered into the organizational scorecard, by the CEO or the firms management team. Since the firm is a medium sized enterprise, the dashboards will be monitored monthly, and the general scorecard will be modified twice a year in order to avoid entering redundant information. Table 2. The scorecard of S.C. ILDTA SA AxesStrategic objectivesKey indicatorsWeight Analytical hierarchyMaturity degreeWeighted score S.C. ILDTA12345Actual A 2006Plan P 2010Financial perspective (250)11% revenue increaseProfit rate18045AP135180Purchasing costs19047,5PA142,4142,5Sales growth22055PA220220Production cost22055PA165165Labor productivity19047,5PA190190Total1000852,4897,4Customer perspective (250)1. 3% market share increaseNew product introduction13032,5A P 97,5130Customer base growth16040AP 120160Complaint rate1 4035AP1051402. Customer loyalty increaseProduct promo-tion level increase13032,5PA 97,597,5Customer loyalty level increase15037,5A P 75112,5Order fulfillment rate14035A P 105140Lead time15037,5PA150150Total1000750930Internal perspective (250)Production quality improvementInnovation level18045AP90135Raw materials return rate18045P A135135Operational returns14035AP105140Quality stan-dards adoption according to industry specifications20050P A 200200Number of contracts with partners12030P A 120120Production cycle duration reduction18045P A135135Total1000785865Learning and growth perspective (250)1. Staff training programs increaseQualification level increase10025A P 5075Management team qualification and abilities16040P A 120120Training programs14035A P 701052. Staff motivation level increaseStaff remu-neration level9022,5P A67,567,5Work conditions12030PA120120Project team incentives12030A P 901203. Improving technologies, equipments and programsInvestments in technologies13032,5P A130130Physical and moral deprecia-tion of production technologies14035P A 140140Total1000787,5877,5TOTAL10003174,93569,9 From the analysis of the weighted score from the S.C. ILDTA SA scorecard it can be observed an amplification of differences between planned and effective levels. For the customer perspective, the problem to be solved is related to the reduced capacity for new product introduction that would attract and retain customers, the low number of advertising programs and promotional campaigns that would lead to customer base increase and improved loyalty, but also to the lack of a procedural control for customer order delivery process that would reduce customer complaints. The internal perspective reveals major deficiencies in the interest for investing in research and innovation as a basis for the production process, leading to reduced competitiveness of the firms products on the market. The growth and learning perspective reveals problems with both staff qualification and motivation through training programs and the remuneration program. Following the analysis of the results from evaluating the performance of the two organizations using the general scorecard, the data and information will be transferred to the trans-organizational project team (including representatives from both partners, upstream in the SC) that will incorporate them in the SC scorecard. Thus, the project team will meet monthly to analyze the results from the general scorecards of both organizations and based on this analysis, the team will update the level of indicators in the SC scorecard and will study the gaps between their targeted and effective levels, and based on these gaps, the team will propose and establish improvement solutions and projects in order to reach the missed objectives and targets. REFERENCES: Cohen, S. & Roussel, J. (2005) Strategic Supply Chain Management, Ed. Mcgraw Hill.Eckerson, W. (2006) Performance Dashboards, Ed. John Wiley & Sons.Handfield, R & Nicolas, E. (2002), Supply Chain Redesing, Ed. Financial Times Prentice HallPopa, V. (2004) Strategii manageriale interoganizationale, Ed. Bibliotheca Tgv. Popa, V. (2005) Managementul si Masurarea Performantei, Ed. Bibliotheca Tgv.  POPULATION HEALTH: CONCEPT AND EVALUATION INDEXES Constanta POPESCU Valahia University of Targoviste, Romania Silvia Elena POPESCU Academy of Economic Studies Bucharest, Romania Abstract: The relation between the health status of a population in a given country and its level of socioeconomic development is a relation of a cybernetic type, in the sense that health status is an important determining factor for socioeconomic development, but the socioeconomic situation is, in turn, an important determining factor for the heath status. In all the countries, the indicators of mortality, morbidity and invalidity are higher among the low socioeconomic status groups. Keywords: behavioral health risk factors, health, major determining factors MAJOR DETERMINING FACTORS The socioeconomic situation refers to each individuals position in the society. It is categorized according to numerous criteria, of which the scientific publications on the populations heath status take into account(European Commission, 2003,33-39): macroeconomicfactors; educational level; family structures, other social networks; populations employment rate. a) Socioeconomic factors The socioeconomic factors explain to a certain extent the level of the health expenses of a given country and of the individuals that are part of its population. The predominance of poor health statuses naturally increases with the decrease of the income level.The tendency of the major macroeconomic factors is highlighted by the evolution of the GDP index. In the annex (in the table) we have a series of comparative indexes Romania - the European Union, among which there are the major socioeconomic factors related to the populations health status. Tendencies in the EU: The tendencies for the GDP evolution in the European Union have generally been positive (European Commission, 2003, 33). The end of the 80s recorded higher GDP increases (of about 4%). After an obvious slowdown at the beginning of the 90s, the economy of the EU countries began to find its impetus again until towards the end of the decennium. However, we notice that important income differences among different EU member countries have remained present. In 2003, in Romania, the GDP per inhabitant was of 6300 PPS, being about 4 times lower than the EU-15 average. Compared to certain EU countries, Romanias GDP was in 2003 only 14% of the GDP per inhabitant of Luxembourg, 24% of that of Denmark, 24.4% of that of Austria, 39% of that of Portugal and 37.1% of the Greek one. b) The human development index The complex human development index includes as well the populations health level. Tendencies in the EU: During the period 1990-2002, the tendencies of evolution of the human development index have been positive, with a greater dynamics between1995-2002. We notice that very high levels have been recorded in countries such as Sweden, Holland, Belgium, Ireland, with values between 0.936 and 0.946 (at the beginning of the year 2003). Romania: The analysis of the human development index in Romania between 1990-2002 shows important discrepancies, not only compared to the EU-15, but also compared to the last ten countries that adhered to the EU. Romania recorded even a regress in 1995 (HDI = 0.769) compared to 1990 (HDI = 0.771), which signifies a lowering of the standard of living because of the inherent problems of the transition to the market economy. After 1995, the value of this index grew, but the gap remains present. For instance, in 2002, countries such as Slovenia, Cyprus, Malta, and Poland (with indexes between 0.895 and 0.850) had a human development index level much higher than the one recorded in Romania (0.778 in 2002). c) Educational level Education by itself, inasmuch as it determines the social status, is an important determining factor for the sanitary components. The prevalence of poor health status increases rapidly with the decrease of the educational level. Tendencies in the EU: Finnish and Irish studies show that, if the educational level is high, life expectancy and the level of health are higher (European Commission, 2003, 34). The same studies indicate that the probably of premature death is higher among the individuals with the poorest school results. Education is also significantly correlated to sanitary habits and behaviors. Thus, when the smoking epidemic curve has a positive tendency in a certain country, it concentrates at the level of the least educated segments of the population Romania: Compared to the EU-15 average, Romania has a high percentage of population aged between 25 and 64 and a rate of secondary education of 60.9% while the EU-15 average is of 43% in this domain. But, in Romania, the segment of population aged between 25 and 64 that completed higher education studies is just of 9.6%, while the same index for the entire EU-15 is of 21%. d) Family structures and other social networks Family represents, traditionally, the first informal source of health and the main support system for the young and for the old. It represents, at the same time, an important meeting place for social values and traditions, which are important determining factors for sanitary behaviors. Family structures are also important sources of conviviality and have a direct impact on the mental health problems, as well as on other forms of mortality and morbidity.The analysis of this key factor related to health status cannot be separated from the family crisis in the contemporary societies, because the family has to face the pressure of the alarming dynamics of the new alternative family structures, which, in turn, can have negative influences on the health status, a fact confirmed by certain psycho-sociological researches. According to most research works, the profound transformations that affected the families of the contemporary societies constituted a favorable background for the passage from the traditional model to the modern one, followed nowadays by what we could call the post-modern models. Tendencies in the EuropeanUnion: In the EU countries, the nuptiality rate varies between 5 and 5.5% per 1000 inhabitants, recording, in time, a negative tendency. The divorce rate in the EU countries is situated around the value of 1.5 , also getting lower (after the maximal rate recorded in the 1980s), a fact that is explained as well by the nuptiality decrease (Popescu Raluca, 2002, 112). The most frequent lifestyles of the elderly in the EU-15 are: - living alone, without being able to count on their family for support, care or financial assistance; - living as a couple in a community; - living or having their residence in an institution. In this context, however, in Greece and Italy grandparents play a very important role in the education of children (European Commission, 2003, 34). Romania: The nuptiality rate is significantly higher in Romania: 6.2 in 2003, while the average of the EU-15 varies between 5 and 5.5. However, the negative aspect is given by the tendency of decrease: from 8.3 in 1990 to 6.2 in 2003. Above the national average (6.2 ) can be found 23 counties, while the lowest nuptiality rate values are present in the following counties: Calarasi (4.9 ), Giurgiu (4.8), Harghita (4.9), Ialomita (4.7 ), Teleorman (4.8 ). We should take into account the fact that the urbanization rate of these counties is lower than the national average (the urban population rate varying between 30.1% - Calarasi County and 51.1% - Ialomita County) compared to the national average of 53%. e) Populations employment rate A stable employment does not generate only an income and an improved welfare, but structures, as well, the social life of the individual and gives a meaning to his personal existence. A regular and sufficient income coming from work gives the individual a perspective and models the family projects on the long run. Very risky work conditions can determine higher costs in point of professional diseases. Such conditions can often be encountered in constructions, industry and agriculture, but also in certain sectors that usually employ unqualified or unspecialized manual labor force (for example, in transports, in hotel services and public alimentation). Unemployment has multiple and complex repercussions on the populations heath status, through its economic, social and psychological consequences. Namely: - unemployment leads to an income loss or reduction, and can lead to getting under the poverty threshold; - a sudden firing or a long-term unemployment, accompanied by a loss of ones social status, less socialization and an increasing despair generated by this situation can cause stress and psychological problems; - unemployment can go along with the disappearance of the access to work-related care services and to a reduction of the access to other care sources. Tendencies in the EU: The highest unemployment rate is recorded in Spain, where a continuous two-digit rate has been noticed beginning with 1980 (European Commission, 2003, 35). The lowest rates have been noticed in Luxembourg and in Austria. Long-term unemployment represents about 50% of the EU-15 unemployment (varying from 25.2% in Denmark to 66.2% in Italy). The long-term unemployment rate in Spain (10.8%) contrasts with Luxembourg (0.9%), while the community average is of 5.2%. Romania: The employment indexes for the labor force in Romania (Annex Table 18) highlight the existing gap compared to the countries of the EU-15 and of the EU-25 (including compared to the new member states). Analyzing the population by activity sectors we can notice the low rate in the services sector and the almost alarming rate in the health services sector. 2. SANITARY BEHAVIORS RELATED TO HEALTH-RISK FACTORS Behavior-related health-risk factors include: smoking, alcohol abuse, drug abuse, damaging diet, lack of physical exercise (sedentary lifestyle) and dangerous sexual behaviors. Tendencies in the EU: Smoking: The incidence and the prevalence of smoking diminished among men, beginning with the 80s, but they had an increasing tendency among women. The differences between men and women concerning the prevalence of smoking are less marked in Denmark, in Ireland, in Holland, in Sweden and in Great Britain. These differences have been getting lower in Belgium, Germany, France, Luxembourg and Austria. They continue to be significant in the Southern countries (Spain, Italy, and Portugal). The women in Denmark have recorded the highest smoking rate in the world (European Commission, 2003, 36). Alcohol abuse Though there is no good alcohol-related death index, there is however a strong correlation between deadly accidents that take place on the highways of the EU member states and alcohol abuse. In certain member states there is an important effect of alcohol on the suicide rates recorded among men (Belgium, Austria, Portugal, Finland and Sweden) and among women (Belgium, Germany, Holland, Austria and Sweden) (European Commission, 2003, 37). Criminality rates are also influenced by the habit of excessive alcohol consumption. An individuals alcohol consumption is a key factor explaining the mortality caused by certain diseases (cirrhoses, tumors, births of children with malformations, etc.). The EU-15 average concerning alcohol consumption is of 9.4 liters per inhabitant and per year, France (European Commission, 2003, 37) and Luxembourg having the highest alcohol sales (about 15 liters per inhabitant and per year). Finland, Sweden and the United Kingdom register the lowest average alcohol sales (7.9 liters per inhabitant and per year). Drug addiction: Drug abuse has extremely negative effects on the physical and mental health of the consumer, and can lead to their de-socialization. At the same time, to be able to pay the price required by their drug addiction, the consumers can have recourse to criminality, especially to theft and to prostitution. Drug addicts are vulnerable and can catch HIV or hepatitis. All the EU countries are faced with the negative effects of drug addiction prevalence. A damaging diet Ones diet is very important for disease prevention and health improvement. An unbalanced diet has long-term effects on ones health, especially concerning circulatory diseases, cancers and non-insulin dependant diabetes, which are part of the main causes of premature death. In the EU, there is a great variety of diets, and one can distinguish between Northern and Southern alimentary cultures (the latter being specific for the Mediterranean countries). The alimentary pattern is more important for health and longevity than the individual nutritional components. Generally, in the EU there is a tendency of socioeconomic decline concerning the dietary habits, given the fact that fats represent a relatively less costly food (European Commission, 2003, 38): -the consumption of cereals and of cereal foods has decreased, while the consumption of vegetables, meats and fats has recorded an increase; -the consumption of sugar in Greece, Italy and Portugal is significantly lower than in Sweden, Finland and the United Kingdom; -fruits and vegetables are more appreciated in the North, especially by the young generations; -the generalization of sedentary lifestyles and the excessive absorption of fats often determines an alimentation too rich in calories and a weight increase; obesity has become a problem for most of the member states of the EU -15. Lack of physical exercise: Physical exercise is beneficial for the health and life quality of all the population segments. So, an actively spent childhood and youth with an intensive practice of physical exercise become an important premise for the reduction of a osteoporosis, improving the density of the bone mass. The practice of physical exercises adapted to their capacity limits helps the elderly improve their muscular force and their mental functions and contributes to a general feeling of wellbeing. Dangerous sexual behaviours: Sexual behaviors are an important determining factor related to the physical and mental welfare status. Dangerous sexual relations have implications especially concerning unexpected pregnancies among adolescents, fertility, catching diseases (HIV, B and C hepatitis, syphilis, etc.) and other health problems related to death-risk during pregnancy or birth. The 1960s-1970s have witnessed, in the EU member countries, deep changes concerning sexual behaviors: lowering of the age of the first sexual relation, and use of safe contraceptive methods, as antidote against the HIV contamination risk or of other sexual diseases. A series of health-promotion initiatives has been taken, and family planning programs have been initiated along with sexual education classes in schools. Tendencies in Romania: Compared to the EU, in Romania, the health-related risk factors triggered by inadequate sanitary behaviors have a greater importance, a fact confirmed as well by the proliferation of a series of new cases of infectious diseases (TBC, syphilis, viral hepatitis, AIDS). -for womens segment, with its rate of 25% in 2000 for the adult cigarette-consumer population, Romania is close to the cigarette consumption of this population segment in many EU countries: Belgium (26%); Spain (21%), Great Britain (26%); Poland (25%); Hungary (27%); with this cigarette consumption level among women, Romania is situated behind other countries, such as: Ireland (31%), Germany (31%), France (30%), Denmark (29%), Greece (29%), Holland (29%); -for mens segment, Romania is noticed for its high cigarette consumption 62% of the adult population in 2000 much higher than the average of the EU countries (where the rate of this index varies from 19% in Sweden to 47% in Greece) which can partially explain the high morbidity level to which Romania is faced. The average yearly consumption of certain foods than can endanger the populations health is presented in the Annex. Though there are no comparable data to those of the EU countries, the data presented concerning Romania show nevertheless an alarming deterioration of the populations food, with negative consequences on the health status, especially concerning the underprivileged segments. We notice a tendency of increase of the consumption per inhabitant, for the period 1996-2003, for all the foods considered to be a risk factor (including sugar) that can endanger peoples health: -calories: from 2953 (in 1996) to 3233 (in 2003); -alcohol: from 8.9 liters to 9.6 liters; - vegetal and animal fats: from 14.3 kg to 17.2 kg 3. BAD ENVIRONMENTAL CONDITIONS The proofs concerning the relation between physical environment and health status are limited, which makes it difficult to elaborate health policies based on evidence. However, the data available at the EU level (European Commission, 2003, 39-40) support the idea that air pollutants could be associated to the death of 40000 150000 adults every year. The main environmental health-related factors representing a risk for the population are: external air pollution (dioxins, solid particles, lead, and nitrogen dioxide) and internal air pollution (radon, cigarette smoke), water pollution (microbes, lead, pesticides and nitrates), noise, water contamination and depletion of the ozone layer. Tendencies in the EU:The EU-15 member countries have recorded progresses in the stabilization of the greenhouse gases. The available data indicate a diminution of the impact of the carbon dioxide emissions on the population. During the last two decennia, the carbon dioxide emissions per inhabitant, in tons, have decreased in the developed countries of the EU: Belgium (from 13.3 tons to 10 tons), Denmark (from 12.3 tons to 8.4 tons), Luxembourg (from 28.9 tons to 19.4 tons), Great Britain (from 6.5 tons to 5.4 tons), Holland (from 10.8 tons to 8.7 tons), Sweden (from 8.6 tons to 5.3 tons). In the countries that were not yet EU-15 members in 1980 and whose road traffic was back then relatively less significant, the carbon dioxide per inhabitant has recorded a positive tendency: Austria (from 6.9 tons to 7.6 tons), Greece (from 5.4 tons to 8.5 tons), Portugal (from 2.8 tons to 5.9 tons), Spain (from 5.3 tons to 7.0 tons). Romania:The carbon dioxide emissions per inhabitant decreased from 8.6 tons per inhabitant in 1980 to 3.8 tons per inhabitant in 2000. This reduction of the carbon dioxide emissions is the effect of the modernization or the closure of certain industrial manufacturing units that used to pollute the air during the planned economy period and had serious consequences on the populations health status. The immense gap recorded by Romania compared to the EU countries in point of the environmental conditions is highlighted by the very low population rate that has at their disposal a high quality water source (58% in 2000) and high quality sanitary installations (53% en 2000). 4. CONCLUSIONS An efficient health promotion modifies the impact of the health-related determining factors presented above. Health protection and the intervention concerning diseases, life risks and conditions, all these represent a great responsibility for the governments of all countries. While, in this sense, at the level of the EU-15 countries, a series of measures have been taken, whose results are visible and can be found as synergic effect of the reduction of the populations morbidity and mortality degree, in Romania we estimate that we would need the concerted action of all the actors involved in assuring the national health systems performance, especially if we take into account the great disparities existing in the territory, in different regions and counties of Romania, concerning population morbidity. REFERENCES Callahan, Daniel (1990), What Kind of Life? The limits of Medical Progress, New York: Simon & Schuster; CCE (2000), Proposition de dcision du Parlement Europen and du Conseil adoptant un programme daction communautaire dans le domaine de la sant publique / Proposal of Decision of the European Parliament and Commission for the Adoption of a Community Action Program in the Public Health Domain, (2001 2006), Brussels, 0119 (COD); CE, (2003), Ltat de sant dela population dans lUnion European, Rduire les carts de sant (The Health Status of the EU population, The Health Gap Reduction); Drugus Liviu Managementul sanatatii / Health Management, Sedcom Libris, Iasi, 2003; Ghetau V. Tranzitie si demografie /Transition and Demography, in Populatie&Societate, No. 1 and 2; Margineanu Ioan, Balasa Ana (coordinators), (2002), Calitatea vietii in Romania / Life Quality in Romania, Expert, Bucuresti; OMS (2005), Le Rapport sur la sant 2005, Donnons sa chance chaque mre et chaque enfant (Health Report 2005, Let Us Give Their Chance to Each Mother and Child), Geneva (Switzerland) OMS (2000), Le Rapport sur la sant dans le monde, 2000 (World Health Report 2000), Geneva (Switzerland); INS, Anuarul Statistic al Romaniei / The Romanian Statistical Yearbook, 2004; PNUD, Rapport mondial sur le dveloppement humain (Human Development World Report), 2004, Economica, Paris. THE COOPERATION BETWEEN AUSTRIA AND ROMANIA IN THE FRAMEWORK OF ERASMUS PROGRAMME - A SOCIOLOGICAL OVERVIEW Dan POPESCU, Iulia CHIVU Academy of Economic Studies Bucharest, Romania Madlena NEN National Agency for EU Programs on Education and Professional Training Bucharest, Romania Abstract: The Lifelong Learning Programme was launched in 2007 as it was meant to establish closer cooperation between the involved parties: the European Commission, the national authorities and the national agencies. The accent was put on: high quality management, efficient implementation of the programme actions, achieve positive impact on systems and practices by best implementation methods concerning the Erasmus student mobilities, statistics show a relatively steady increase in the number of student and teacher mobilities. Concerning the Erasmus cooperation between Romania and Austria, statistics show an increase in the number of student mobilities and a relatively linear steady increase efor teacher mobilities. The number of incoming Austrian teachers to Romania is about 4 each year. We can conclude the cooperation in the framework of Erasmus can be further improved. Keywords: cooperation, ERASMUS,mobility, study 1. INTRODUCTION In the years until 2020 the European youth generation, 15-29 years of age, will diminish from 90 to 81 million, a reduction of 9 million or 10 per cent. This will have a profound impact on education, the economy and the society now and in the future. In the same period technological changes will be even more pervasive and global competition will increase, not least the competition for talented people. Thus, there is an urgent need to strengthen existing and policies and to create new ones which will make Europe ready for this competition and which will give young people opportunities to learn and to develop the capacities they need to face the future with confidence. The European Union should forge a new European generation fully equipped to cope with the new global challenges, with a deepened sense of European identity, openness and cooperation. That is why learning mobility should become a natural feature of being European and an opportunity provided to all young people in Europe. In Lisbon in the year 2000, the EU Member States agreed on the ambitious policy goal of turning the EU into the worlds most dynamic knowledge-based economy over the next decade, They also called for European education and training to become a world quality reference by 2010, To achieve this, the EUs Education Ministers formulated the Education & Training 2010 Work Programme in 2001, which set the policy framework for education and training in the EU for the coming decade.The Bologna Declaration of June 1999 has put in motion a series of reforms needed to make European Higher Education more compatible and comparable, more competitive and more attractive for Europeans and for students and scholars from other continents. After Bologna (1999), we have Prague (2001), Berlin (2003) and Bergen (2005, London (17/18 May 2007) and in reconvene Leuven/Louvain-La-Neuve (April 2009). To establish synergies between Copenhagen and Bologna, the Commission has brought forward its proposal for the European Qualifications Framework for lifelong learning (EQF), This is linked to and supported by other initiatives in the fields of transparency of qualifications (EUROPASS), credit transfer (ECTS -ECVET) and quality assurance (ENQA -ENQAVET). The current study aims at elaborating an in-depth analysis of the cooperation between Romania and Austria. 2. METHODOLOGY AND FINDINGS Mobility should allow students to fully participate in the life of the university and student community and it will also give them a chance to consider their study abroad as a recognizable element of their studies, not a gap year or extracurricular experience. The overall aim of the study was to give an overview of the socio-economic situation of students who participated in the Erasmus programme during the academic 1998/2007. From fairly modest beginnings around 3000 students took part in the first year (1987) - the programme Erasmus has blossomed into a true social and cultural phenomenon, Erasmus students have become an integral part of virtually all the campus across Europe, In 2005 2006, there were over 178000 participants, involving at least 2500 universities from 45 different countries, Concerning the Erasmus student mobilities, statistics show a relatively steady increase in the number of student mobilities, from 1250 in 1998 to 3350 in the academic year 2006/2007. Concerning the Erasmus cooperation between Romania and Austria, statistics show an increase in the number of student mobilities, from 27 in 1998 to 45 in the academic year 2006/2007. We believe the potential of cooperation is not fully put into value, and we are looking at an increase in the number of bilateral agreements between Romanian and Austrian universities. The number of incoming Austrian students to Romania is about 7 each year. Concerning the Erasmus teaching staff mobilities, statistics show a relatively linear steady increase, from 594 in 2000/2001 to 1035 in the academic year 2006/2007. Concerning the Erasmus cooperation between Romania and Austria, statistics do not show a clear trend, numbers evolved between a minimum of 10 in 2000 and a maximum of 21 in 2003. During the academic year 2006/2007 there were 15 outgoing teachers from Romania to Austria. The number of incoming Austrian teachers to Romania is about 4 each year. Again we can conclude the cooperation in the framework of Erasmus can be further improved. 3. ERASMUS PROGRAMME IN ROMANIA Romanian national policy in the field of higher education is compatible with the Erasmus Programme objectives. Being declared by all the politiciens and by all the main institutions (Parliament, Government, Presidency)as main national priority, the education is close to have a new package of laws regulating all the levels of the system; among them being the law of the higher education system, it is expected to have these laws approved by the Parliament before the Summer 2008. For the moment, over the year 2007, no major influence of the national policies on Erasmus could be noticed. Some of the Erasmus complementary actions, like ECTS implementation, Diploma Supplement, are already regulated by laws, as well as the adoption of the Bologna process and the higher education structure on three cycles - undergraduate, master and doctoral school. Administrative data reports that in 2005/06 3.261 students (with 18, 484.75 no, of study period months) took part in the ERASMUS programme in 51 universities, The average duration of the ERASMUS study period was 5 months (10 students took part as Erasmus  zero grant students  with 63 months), The average grant per month per student during our year of reference was 196 (taking into account the average grant per month from PHARE programme  133 Euro represents 83% from Erasmus the total grant was 329 Euro). For the academic year 2006/2007 the number of Erasmus students was 3350 (18, 636.25  number of study period months) took part in the ERASMUS programme in 52 universities, The average duration of the ERASMUS study period was 5 months (29 students took part as Erasmus  zero grant students  with 125 months), The average grant per month per student during our year of reference was 239 (taking into account the average grant per month from PHARE programme  198 Euro represents 68% from Erasmus the total grant was 437 Euro). Summary of Erasmus Student  Academic year 2006/7 Based on the pre-final figures provided by the National Agencies following a request from the Commission in autumn 2007, and on the reports for the academic year 2006/07 already received (deadline 30 November, 2007) the following trends in Erasmus student mobility in 2006/7 appear to be emerging: A strong increase of 10% or above is discernible in the following countries: EE, LV, LU, HU, PL, PT, SI and SK, with the highest annual increase of 18.5% in Latvia, A less significant increase is reported in BE, BG, CZ, DK, FR, IT, LT, AT, RO and UK. A decrease or stagnation is reported in DE, EL, ES, IE, CY, MT, NL, FI, SE, IS, NO and TR. Several countries (e.g, Bulgaria, Cyprus, Greece, Spain, Malta, and Turkey) appear to have joined the group of those with stagnating or falling student mobility numbers. The trend towards falling student numbers appears to have been halted in certain countries, though without a marked upturns as yet (notably UK, but also Denmark and Sweden). The overall growth rate in student mobility in 2006/7 is only just over 4%, compared with just over 7% the year before. 4. CONCLUSIONS ERASMUS students value their experience abroad highly. They are normally the first in their families to study abroad and assess their period positively in terms of overall experience, learning infrastructure and social integration. They improve their language skills in the languages they already speak and often learn new languages. The period also has a profound impact on their values towards other people, and towards learning and work. There are still important socio-economic barriers in relation to take-up of the programme. The programme is not limited to actions on individual mobility. It has also played a key role in reshaping the face of higher education in the EU and beyond. Erasmus funding is available for projects that boost inter-university co-operation in areas, such as curriculum development and thematic networks. University reform is necessary in the context of global change. The best universities now compete on a worldwide basis both for students and academic staff, as well as for research funding. Erasmus has a role to play in helping European universities become more active and entrepreneurial in order to capture available opportunities. The cooperation between the NAs (not only the Romanian Austrian cooperation) is seen important. The forms of cooperation could be: exchange of info and good practice, promotion activities, common partner finding and consortia database, website with practical information on each country for incoming trainees, large contact seminars for different stakeholders etc. REFERENCES: Council of the European Union, General Secretariat of the Council, Report of the Higher level Expert Forum on Mobility, Brussels, 31 July 2008 Decision No.1720/2006/EC of the European Parliament and of the Council of 15November 2006 establishing an action programme in the field of lifelong learning, OJ L327 of 24/11/2006 Education and Training 2010 - http://europa.eu.int/comm/education/policies/2010/et_2010_en.html Europe in figures Eurostat yearbook 2006/07 Institutul de Stiinte ale Educatiei.Coord, Prof .univ.dr.Cezar Birzea, The impact of the Socrates program in the context of Educational reform in Romania Joint Council 2004 / Commission Interim Report, http://europa.eu.int/comm/education/policies/2010/et_2010_en.html https://webgate.ec.europa.eu/llp/ istcoursedatabase/na_reporting The Magazine, Education and culture in Europe issue 28 2008: Europes big culture conversation: pp.28 ADAPTING THE FMEA METHOD FOR ASSESSING RISKS WITHIN ENVIRONMENTAL MANAGEMENT SYSTEMS Daniela POPESCU, Sorin POPESCU, Mihai DRAGOMIR Technical University of Cluj-Napoca, Romania Marin LANTOS S.C. ROMBAT S.A. Bistrita, Romania Abstract: The paper presents an adaptation of the FMEA (Failure modes and effects analysis) method, used for preventing and reducing quality related risks, within the field of environmental management systems. The correlations between the two types of standardized systems (i.e. quality and environmental management) are presented and a proper evaluation mechanism of environmental risks is proposed for this variant of the method, based on experience gained in the automotive industry. Validation of the undertaking is also presented in the form of an exercise dealing with a concrete industrial process. Keywords: environmental management system, FMEA, risk assessment 1. INTRODUCTION Standardized management systems are already a popular trend in the economic environment and, also, a popular subject of scientific research. These kinds of systems, whether they refer to quality, environment or other aspects of corporations, are based on standards or specifications, such as ISO 9001, ISO 14001 or EMAS, that represent collection of best practices for the given topic. The systems are obtained by adapting the requirements of the standards to the particularities of each company. Many times, this tailoring process runs into problems due to the scarcity of scientifically-based instruments to help the companies achieve a correct and appropriate translation of the specifications requirements into system elements (e.g. procedures, instructions, graphical representations, management rules etc.). This situation is even more acute when referring to management systems other than those addressing quality issues. The subject of quality management has a long history, woven into the history of the industrial society, thus beneficiating from many contributions along time in the form of theories, algorithms, instruments, methods and methodologies (e.g. Six Sigma for process improvement, Quality Function Deployment for customer oriented development, 5S for workplace management, Statistical Process Control, flowcharts and diagrams etc.). However, things differ drastically when dealing with environmental management systems, safety and health management systems or other such newer topics covered by standards or specifications. The efforts of the current work are focused on providing such an instrument for assessing environmental risks (i.e. the risk of an environmental aspect to have a potential significant environmental impact) within the initial environmental analysis, which is one of the critical steps in the improvement cycle promoted by the ISO 14001 standard as the basis for maintaining and improving environmental management systems. 2. PREMISES AND APPROACH The method proposed in this paper is based on the well-known instrument called FMEA (Failure Modes and Effects Analysis) applied within quality management systems and, especially, within automotive quality management systems based upon the ISO/TS 16949:2002 standard which states the use of this method as an explicit requirement (clauses 7.3.1.1, 7.3.2.3, 7.3.3.1, 7.3.3.2, 7.5.1.1 in [1]). The method is used for assessing potential quality risks (failure modes and effects) and for proposing and documenting the preventive actions needed to eliminate or reduce those risks that are deemed critical to quality [2]. Scientific and professional literature abounds in information about this method, so it is not within our scope to discuss it here. We will only mention the major steps of the method: understanding the process, describing the potential risks, risk evaluation using the Risk Priority Number - RPN (a product of three scores regarding severity of impact of a potential event, its probability of occurrence and current possibilities to detect the occurrence of the analyzed event), proposing preventive actions to be taken if risks are considered significant (RPN above a certain value), re-evaluating risks after the implementation of the recommended actions. On the other hand, the ISO 14001:2004 standard for environmental management systems requires environmental aspects to be identified, described and evaluated for potential impact (clause 4.3.1 in [3]). In case the impact is considered significant, proper operational controls should be set up to eliminate or diminish it. Given these similarities, the present paper intends to adapt the FMEA method for the purposes of environmental management systems in assessing environmental risks. In order to achieve this goal, several tasks need to be accomplished: understand and describe the correspondences between the concepts involved in both fields of interest; adapt an FMEA form (there are many variations available) for use with the new context of the tool; develop a proper evaluation mechanism, based on experience, as well as on existing quality risk evaluation knowledge, for evaluating the severity, occurrence and detection capability of the aspect-impact pair; validate and refine the instrument and, especially, the assessment scales within a mature environmental management system (i.e. incorporate the new tool as an improvement instrument for proposing preventive actions). 3. DEVELOPING AN ENVIRONMENTAL RISK ASSESSEMENT TOOL BASED ON FMEA The translation process of quality related concepts into environmental management specific ones is very important for setting up a theoretical basis for the development of the FMEA variation and, also, for explaining the its use to quality professionals that also wish to approach environmental systems or vice-versa. The standard definitions of the concepts under discussion and the main considerations regarding their matching are presented in Table 1: Table 1. Relationship between quality and environmental concepts Quality related term [4]Environmental related term [3]Observationsfailure mode => environmental aspectManner in which an item fails (i.e. terminates its ability to perform a required function)Element of an organization's activities or products or services that can interact with the environmentThe accent will be shifted towards the potential expression scenarios of the aspect (operating conditions, triggers, patterns etc.)failure effect => environmental impact Consequence of a failure mode in terms of the operation, function or status of the itemAny change to the environment, whether adverse or beneficial, wholly or partially resulting from an organization's environmental aspectsIn the case of environmental management, consequences should be measured with respect to legislation, community and environmental factors. Accent of the method will be on adverse impacts. Next, a classic form used for quality FMEAs has been adapted in the new conceptual context. As known, the form itself, especially the top header is in most cases customized by the organization, while the bottom header addresses the issues of risk mitigation when an environmental aspect manifests and produces one or more impacts. The form used for the purpose of the current undertaking is presented in the case study from the next section of the paper. The most significant aspect of achieving this adaptation consists in defining proper scales for evaluating Severity of the environmental consequences, Frequency of occurrence and the current Detectability controls upon the event that generates the environmental impact of the studied aspect. Many variants of scales exist for this evaluation in case of quality FMEAs, depending on the industry, the products or processes under analysis and other factors. In our case, the scales have been developed based upon experience with standardized managerial systems in the automotive industry while at the same time observing the references in the SAE J1739:2002 guidelines [5]. Some excerpts of the proposed evaluations are presented in Table 2, in the form of score-descriptor pairs, with the descriptor detailing possible situations to help the work team identify and classify the environmental situation that they are facing. It must be noted that in the case of Severity assessment, one should differentiate evaluation depending on the scope of the aspects analyzed (see Table 2, first column). Table 2. Evaluation scales for environmental risk components ScopeValueDescriptorSeverity of environmental consequencesAspects resulting from nat. resources consumption1Resource consumption is below the organizations planning4Resource consumption frequently matches the organizations planning7Resource consumption is higher than the organizations planning.10Affected natural resource is not part of the organizations prioritiesAspects resulting from pollutant discharge in the environment1Major pollutant is not dangerous for humans and the environment / Legal requirements are known and obeyed or they do not exist.4Discharged pollutant is detected off-site below alert threshold / Noise is below exterior admissible value / Aspects are regulated, conformation measures exist / Remedy underway, proof of conformation to legislation7Discharged pollutant is detected off-site near alert threshold or information is unavailable / Noise is equal to exterior admissible value / Legal and regulatory requirements are often breached / Conformation measures are insufficient and proof is not always clear10Discharged pollutant is detected off-site between alert and intervention threshold or above intervention threshold / Noise is above exterior admissible value / Concrete proof of breaching of legal requirements / No reaction and measures up to evaluation, complaints of stakeholdersAspects resulting from generation of waste1Domestic waste / Waste is salvaged and reused or sold4Waste is treated like domestic waste, although it is not part of this7Waste can be recovered for recycling, but this does not happen10There are no proof for / preoccupation for recovery / sorting / use of wasteAspects connected to emergency situations1Absence of discomfort, absence of effects4Local discomfort, unimportant effects7Local losses; light and reversible effects for humans and the environment10Severe losses, irreversible, generalized effects for humans and the environ.Frequency of occurrence of the environmental impactAll types of aspects1Under (ab)normal op. cond.: appears sporadically / in low quantities In emergency situations: aspect expression is unlikely4Under (ab)normal op. cond.: appears weekly / monthly8Under (ab)normal op. cond.: appears continually or daily / in large quant. In emergency situations: impact is likely to occur10In emergency situations: impact is very likely to occur / it already occurredPresent detection and control capabilityAll types of aspects2Personnel is competent; effective detection, prevention or treatment means; documented operational control5Personnel is competent; ineffective detection, prevention or treatment means, pollution visible on site8Personnel has low competency; detection, prevention or treatment means are not operational, purchasing plan does not exist for them10Unsafe operational practices, personnel has no competency, insufficient detection, prevention or treatment means or lack of operational control As with the original FMEA method, in this case also, the next step consists in computing the Risk Priority Number - RPN to determine the overall risk of the aspect to manifest and its corresponding impact level. The RPN is the product of the three awarded scores, based on the scales established above: RPN = S x F x D. Of course, this number is situated between 1 and 1000. For severity of impact score S e" 7, irrespective of RPN, impact is considered significant and requires documented operational control instruction, training of personnel and action plan. For severity score S between 1 and 7, all aspects having the frequency F e" 4 are identified and prioritized depending on RPN. Action plan will target severity reduction, whenever possible, as well as occurrence frequency reduction. For other aspects in the Environmental Aspects Register, the RPN is computed and the aspect is treated according to the table below: Table 3. Measures resulting from evaluation EvaluationImpact levelMeasuresRPN ( 60 SHAPE \* MERGEFORMAT Very lowNo additional measures are necessary. Current op. control might suffice.60 d" RPN ( 125 SHAPE \* MERGEFORMAT AverageOp. control and monitoring is sufficient / clear responsibilities must be defined125 d" RPN ( 500 SHAPE \* MERGEFORMAT HighAction plan necessaryRPN e" 500 SHAPE \* MERGEFORMAT Very highImmediate interv., action (emergency) plan, followed by op. control and monitoring 4. CASE STUDY For testing and validating the structured instrument presented above, a case study has been developed based on environmental management system of the Romanian automotive company Rombat SA, recognized producer of car batteries. The case, in the form of an exercise dealing with the lead oxide producing process, is presented in Figure 1, with most of the elements of the adapted method revealed: Figure 1. 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CONCLUSIONS The work presented in this paper proved to be an interesting approach to transposing knowledge and experience with managerial systems into a concrete application. Further development, through a more extensive scope of the descriptors used in defining the evaluation scales of risk factors, could help tailor the method to the many areas of manufacturing, and possibly, even more, towards the field of service provision. In conclusion, it is the hope of the authors that this tool will prove useful for other organizations that have implemented environmental management systems and are looking for possibilities to make them as effective as possible. Moreover, based on this and similar experiences, we consider that porting structured instruments between standardized managerial systems could provide solutions for other difficult situations. REFERENCES ISO/TS 16949:2002, Quality management systems - Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations Crisan, L., Popescu, S., Brad, S., Lemeni, L., Tehnici, instrumente si metode ale managementului calitatii, Editura Casa Cartii de Stiinta, Cluj Napoca, 1999 ISO 14001:2004, Environmental management systems - Requirements with guidance for use IEC 60812:2006, Analysis techniques for system reliability - Procedure for failure mode and effects analysis (FMEA) SAE J1739:2002, Potential Failure Mode and Effects Analysis in Design (Design FMEA) and Potential Failure Mode and Effects Analysis in Manufacturing and Assembly Processes (Process FMEA), Society of Automotive Engineers International     PAGE 126 International Conference on Business Excellence 2008 PAGE 125 Review of Management and Economical Engineering, Vol. 7, No. 6 Policies Culture Competitive identity Figure no.1: Main communication channels for a nation Company gain specific and useful informations from the tourist Organizational Driver: Consumer Centric Marketing Hospitality and tourism industry The process of personalisation (special designed products) -tourist empowerment Tourist receive only relevant information about the interest products ICT infrastructure Technological drivers Technological impediments Organizational impediments Tourist : Willingness to cooperate Qualitative benefits -increased customer loyalty; -increased share of customer, -increased brand awareness -increased customer satisfaction scores -increased number of referrals Quantitative benefits -improving the bottom line - cost savings -increased switching costs / effort of choosing a competitos offerings - long-term viability of the firm. - revenue generations. B2B Advertising Emotional Rational traditional way or virtual way or both ways B2B Customers Approach 1 A company Approach 2 B2B personal selling rational or emotional or both B company C company Approach 3 Social Insurance Social Assistance Child Protection Fig. 1 Boldness 0 1 2 3 4 5 6 7 12 16 17 21 23 29 36 42 44 48 49 59 62 74 Question no. Scale (1 - 7) Average for 241 organizations organizations Average for 241 Scale (1 - 7) Question no. 87 85 61 55 39 37 19 2 7 6 5 4 3 2 1 0 Fig. 2 Work Meaningfulness organizations Average for 241 Scale (1 - 7) Question no. 84 72 58 28 27 22 15 14 5 6 5 4 3 2 1 0 Fig. 3 Risk Taking Fig. 4 Open Communication 0 1 2 3 4 5 6 7 3 8 18 45 46 47 65 75 77 Question no. Scale (1 - 7) Average for 241 organizations University graduates (individuals) Mean = 24 jobs Job offer for university graduates on counties Median = 1,028 graduates 4 3 2 1 4.41 % total interest margin 0.00 % pricing margin of the time deposit 0.93 % total mismatch result 3.48 % pricing margin of the loan Int. reference rate 6.18 - client IR(5.36)+RMO 6.18 = pricing margin 0.0% 3 Mths int rate 7.11 - overnight money 4.0 = mismatch result 3.11 client interest rate 10.59 - reference interest rate 7.11 = pricing margin 3.48 Overnight money 4.00 - 3 mth interest rate 6.18 = mismatch result -2.18 5.36 6.18 Weighted Average Interest Rate Time deposit 3 months client interest rate 3 months RBOR BID 6.18 4 7.11 7.11 10.59 Liabilities Asset 3 months RBOR ASK Deficit of Funds Excess of Funds Customers Markets Customers Placements Interests Interests Resources Treasury  EMBED Unknown   EMBED Unknown  TRANSFER PRICING PROCESS (-) III. The necessity of launching the building of the competitive identitiy II. Success I. Ideal case Build Natural (+) Intentionalitaty Perception IV.Failure Brands of products/services Tourism People Science Sport Religion Investments ? 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55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 L5 g5 5 o5 5 5/ 2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 aTMkd$$IfTldn|t^  C6RnpTLgo tV#@@@@2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 44 laT'$$If!vh5T55555555 L5 g5 5 o5 5 55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 L5 g5 5 o5 5 5/ 2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 aTMkd$$IfTldn|t^  C6RnpTLgo tV#@@@@2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 44 laT'$$If!vh5T55555555 L5 g5 5 o5 5 55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 L5 g5 5 o5 5 5/ 2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 aTMkd$$IfTldn|t^  C6RnpTLgo tV#@@@@2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 44 laT'$$If!vh5T55555555 L5 g5 5 o5 5 55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 L5 g5 5 o5 5 5/ 2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 aTMkd$$IfTldn|t^  C6RnpTLgo tV#@@@@2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 44 laT'$$If!vh5T55555555 L5 g5 5 o5 5 55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 L5 g5 5 o5 5 5/ 2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 aTMkdo$$IfTldn|t^  C6RnpTLgo tV#@@@@2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 44 laT'$$If!vh5T55555555 L5 g5 5 o5 5 55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 L5 g5 5 o5 5 5/ 2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 aTMkd$$IfTldn|t^  C6RnpTLgo tV#@@@@2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 44 laT'$$If!vh5T55555555 L5 g5 5 o5 5 55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 L5 g5 5 o5 5 5/ 2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 aTMkd_$$IfTldn|t^  C6RnpTLgo tV#@@@@2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 44 laT'$$If!vh5T55555555 L5 g5 5 o5 5 55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 L5 g5 5 o5 5 5/ 2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 aTMkd$$IfTldn|t^  C6RnpTLgo tV#@@@@2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 44 laT'$$If!vh5T55555555 L5 g5 5 o5 5 55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 L5 g5 5 o5 5 5/ 2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 aTMkdO$$IfTldn|t^  C6RnpTLgo tV#@@@@2 2 2 2 2 2 2 2 2 2 2 2 2 2  2 2 44 laT'$$If!vh5T55555555 L5 g5 5 o5 5 55#vT#v#v#v#v#v#v#v#v L#v g#v #v o#v #v #v:Vl tV#5T55555555 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