ࡱ> VXU[ bjbj @ΐΐ% 8'Cl\2"1111111$462^"22X11n+/o1Pßx-30 1,20\2S0b70b7@o1b7o1X22\2b7 :   RESTAURANT / COFFEE SHOP MANAGER JOB DESCRIPTION Job Title: Restaurant / Coffee Shop Manager Reports to: Garden Centre Manager Job Purpose: To manage and control the Restaurant / Coffee Shop, its staff and resources, creating an attractive and friendly eating environment, and achieving planned sales and profit targets Accountabilities Performance Measures  To ensure the delivery of budgeted sales and cost targets, and sustained growth Performance monitors are set up and regularly reviewed product, service and people performance Creative menu ideas are discussed with Garden Centre Manager and implemented All resources are appropriately planned and utilised to achieve targets, monitor wastage Awareness of competitor activity To champion customer service standards within the restaurant / coffee shop Excellence of customer service provided by staff and managers Few unresolved matters referred to Head Office Processes in place to obtain and respond to customer feedback Excellent standards of food preparation and housekeeping established and maintained To optimise stock availability and control wastage Systems in place to ensure efficient ordering and stock control Staff trained in stock rotation and food care Seasonal factors and in-store promotions taken into account when ordering stockTo manage, motivate and develop staff to ensure they do their job to the best of their abilityAll team members fully understand their job role Regular team briefings take place as a vehicle for effective 2-way communication Individual and team performance targets are set and monitored Catering team trained and motivated to maximise sales opportunities Training needs identified and communicated to Garden Centre Manager / HR Manager Performance / disciplinary issues communicated to Garden Centre Manager / HR Manager Feedback and coaching utilised to continuously improve the performance of the teamTo recruit, motivate and develop an effective customer service and catering team. Team members recruited using criteria based tools Individual performance is regularly reviewed through assessment and appraisal All team members have Personal Development Plans Team members are coached and trained using the appropriate tools and resources Regular team briefings take place Close liaison with the Garden Centre Manager and HR Manager on matters relating to resourcing and training If required become a personal licence holderTo ensure that Company Health and Safety and Security procedures are applied within areas of responsibilityAll Company and statutory procedures and requirements are adhered to Staff induction and training is conducted and recorded effectively, and regularly reviewed and updated Health and safety checks are carried out in accordance with statutory requirements and Company policy HACCP, Food Safety Act, Food Safety Regulations All staff receive basic food hygiene training as part of their inductionTo ensure staff are assigned to shift patterns and meal breaks to maximise efficiency and ensure optimum levels of customer serviceStaff rotas planned around operational needs, paying particular attention to peak trading periods Staffing costs are managed within agreed budgets Resourcing issues communicated to the Garden Centre Manager / HR ManagerTo contribute constructively to the retail management teamConstructive participation in all management meetings Assistance and support offered to colleagues Participation in and contribution to special project groups Co-operate fully with the Garden Centre Manager Work towards goals set out in the business planUnderstand the business plan Communicate its goals to supervisors and teams Actively participate in delivering the relevant goals Take an interest in developing the plan and improving the businessSafeguard Company property against theft, loss or abuse, and investigate all reported security issues Safeguard Company property against theft, loss or abuse, and investigate all security issues All staff are briefed regularly regarding security and are trained to be vigilant and aware at all times Loss and damage to stock is investigated and minimised Ensure correct till and discount procedures are carried out in line with Company procedures Ensure cash handling procedures are carried out in line with Company procedures Supervisors adhere to voids, refunds, etc procedures All reported cash discrepancies are investigated Confidential information will be kept in accordance with Data Protection Act The job description is intended as a guideline. 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