FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

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´╗┐FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

CUSTODIAL

Please report on your experience in the last six months:

1. Cleanliness of restroom areas.

Mostly

Very Dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

Dissatisfied

Rating:

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2. Cleanliness of hallways and stairwells.

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Very dissatisfied

Satisfied

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N/A

dissatisfied

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3. Timely response to cleanliness concerns.

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Satisfied

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N/A

dissatisfied

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4. Please give an overall rating of the custodial services (i.e. the cleaning of

the rest rooms, or the other rooms, deliveries, events set-up, etc.)

Mostly

Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

Rating:

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FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

BUILDING MAINTENANCE (mechanics, carpenters, locksmith)

5. Have you requested building maintenance services in the past 12 months?

nmlkj Yes. Please go to question number 6. nmlkj No. Please skip to the next section.

6. Timeliness of services.

Mostly

Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

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7. Professionalism and expertise of the staff.

Mostly

Very dissatisfied

Satisfied

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N/A

dissatisfied

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FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

FACILITIES ADMINISTRATION (Facilities Office staff)

8. Have you had occasion to contact the Facilities Office staff in the past 12 months?

nmlkj Yes. Please go to question number 9. nmlkj No. Please skip to the next section.

9. Please rate your telephone or e-mail interaction with Facilities

administrative personnel (i.e. were they courteous & professional?)

Mostly

Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

Rating:

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10. Timely answers to inquiries (request for light bulb replacement, carpet

shampooed, etc.).

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Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

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11. Knowledge of answers to questions asked.

Mostly

Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

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12. Please rate the overall availability of staff.

Very Poor

Poor

Fair

Good

Very Good

N/A

Rating:

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FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

SECURITY

13. Attitude, appearance and professionalism of security/reception staff.

Mostly

Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

Rating:

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14. Knowledge of answers to questions asked.

Mostly

Very dissatisfied

Satisfied

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N/A

dissatisfied

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FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

15. Please check the category that best describes your role at Polytechnic. It is essential that you answer this question, or your survey may not be able to be used for analytical purposes. If you are unsure of which job category to select, please click on "All Others."

nmlkj Executive Management nmlkj Faculty (Full-Time) nmlkj Management Network nmlkj Administrative Services Network nmlkj Students nmlkj All Others

16. Please indicate your overall satisfaction with the services provided by

Facilities.

Mostly

Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

Rating:

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17. Additional Comments

FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY

PURCHASING

1. Were purchase orders processed timely once received by the purchasing

department?

Mostly

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Satisfied

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N/A

dissatisfied

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2. Is the Purchasing staff courteous when responding to inquiries?

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Satisfied

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N/A

dissatisfied

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3. Please rate overall customer service of Purchasing.

Mostly

Very dissatisfied

Satisfied

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N/A

dissatisfied

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FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY

ACCOUNTS PAYABLE

4. Is the Accounts Payable staff courteous when responding to inquiries?

Mostly

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Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

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5. Once you send the signed invoice to accounts payable do you find your

bills are paid promptly?

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Satisfied

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N/A

dissatisfied

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6. Please rate overall customer service of Accounts Payable.

Mostly

Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

Rating:

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FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY

PAYROLL

7. Is the Payroll staff courteous when responding to inquiries?

Mostly

Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

Rating:

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8. Do you find your pay check to be accurate?

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Satisfied

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N/A

dissatisfied

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9. Please rate overall customer service of Payroll.

Mostly

Very dissatisfied

Satisfied

Mostly satisfied Very satisfied

N/A

dissatisfied

Rating:

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