Pharmaceutical Segment distribution supply chain manual ...

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Manufacturer reference manual

For manufacturers to the Pharmaceutical Segment distribution supply chain

November 2016

Index

Section 1: Introduction............................................................................................................................3

Section 2: Understanding and working with Cardinal Health....................4

Who to contact..................................................................................................................................5

Section 3:

Getting set up with Cardinal Health............................................................6

New manufacturer set up process.............................................................................................6 New item set up process...............................................................................................................6

Section 4:

Filling Cardinal Health orders.............................................................................7

Purchase orders................................................................................................................................7 Electronic Data Interchange (EDI)..............................................................................................8 Product Availability Report..........................................................................................................10 Item and manufacturer record maintenance and 60 day back order policy.............13

Section 5:

Delivering Cardinal Health orders.................................................................14

Transportation...................................................................................................................................14 Product packing and shipping requirements.......................................................................16 DC listing.............................................................................................................................................18

Section 6: Returned goods and recalls...................................................................................19 Section 7: Collaborating and improving processes.................................................21 Section 8: Drug Supply Chain Security Act..........................................................................30

Section 9: Conclusion.................................................................................................................................32

Attachment A: New manufacturer set-up worksheet.................................................................................34 Attachment B: DSCSA Trading Partner Status/Authorized Trading Partner letter ....................35 Attachment C: Manufacturer Portal Terms Registration Form..............................................................46 Attachment D: Consumer Health new item set up forms..........................................................................37 Attachment E: Preferred inbound carriers ......................................................................................................40 Attachment F Procurement and fulfillment statistics scorecard........................................................41 Attachment G: Manufacturer pricing services (chargeback) requirements...................................42

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Manufacturer reference manual 2

Section 1: Introduction

The Cardinal Health Manufacturer Reference Manual is a policy document governing the relationship between the Cardinal Health Pharmaceutical Distribution Business and its manufacturers. This manual provides guidance regarding Cardinal Health operational expectations to manufacturers/suppliers of pharmaceutical products distributed by the pharmaceutical segment of Cardinal Health. These policies were constructed to allow Cardinal Health and its manufacturers to meet the commitment to excellence expected by our mutual customers while reflecting an ongoing commitment to conduct business in a manner that respects the contributions of all stakeholders. The policies and standards contained within may be updated at any time and it is therefore important that manufacturers periodically review the current revision of this manual for updates.

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Section 2 Understanding and working with Cardinal Health

Pharmaceutical Segment

Our Pharmaceutical segment consolidates pharmaceuticals from hundreds of manufacturers into site-specific deliveries to retail pharmacies, hospitals, mail-order facilities, physician offices, surgery centers and long-term and other alternate care facilities. Through this segment, Cardinal Health offers the most secure, efficient and economical source of pharmaceuticals, specialty plasma products and value-added services to healthcare providers and pharmaceutical manufacturers. Cardinal Health also operates the world's largest network of nuclear pharmacies and is expanding its positron emission tomography (PET) agent manufacturing capabilities to support new drug development and the future of personalized medicine. In addition, about 200 hospitals across the U.S. outsource the management of their inpatient pharmacy to Cardinal Health because of our proven expertise and track record of improving efficiency and safety within inpatient pharmacies.

Products and services ?? Access services ?? Cold Chain ? Refrigerated Pharmaceutical Tote Packaging

for Pharmacy Deliveries ?? GPO contracts and services (VitalSource GPO) ?? Healthcare Analytics and marketing communications ?? Hospital Quality at Home ?? LEADERTM brand pharmacy services ?? Medicap Pharmacy? franchises ?? Nuclear Pharmacy Services ?? Pharmaceutical distribution ?

this Manufacturer Guide is applicable to these businesses

?? Pharmacy management solutions ?? Scientific and Regulatory Consulting (Beckloff Associates) ?? SonexusHealth ?? Specialty Pharmaceutical Distribution ?

this Manufacturer Guide is applicable to these businesses ?? Specialty Pharmacy (OncoSource Rx) ?? The Medicine Shoppe? ?? Third Party logistics services

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Section 2 Understanding and working with Cardinal Health

Who to contact

Request type Accounts Payable Generic new item set-up Brand new item set-up Brand new vendor set-up request

Consumer Health new item set-up Consumer Health new manufacturer setup Contract pricing and membership questions Contracts supplied by manufacturers Case pack changes ? generics Case pack changes ? brand Case pack changes ? Consumer Health Product availability Product recalls Electronic Data Interchange (EDI) Customer service (dropship) Holiday shipping/manufacturer shutdown schedules

Wholesale Aquisition Cost (WAC) price changes DEA and State Facility Licenses Supply Chain Excellence Award

Emergency purchase orders Manufacturer Reference Manual Country of Origin QRA Drug Supply Chain Security Act QRA ? Private Label Customer Service ? Home Healthcare Drop Customer Service ? Leader? Private Label Dropship billing Purchase Orders

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Contact information (email, phone, etc.) GMB-FSSW-PD-Supplier@ rxgenerics@ GMB-DUB-Rx Brand-New Items@ GMB-DUB-NewManufacturerSetup@ or DSA Manager cardinal. GMB-DUB-NewManufacturerSetup@ PricingResearch@ Contracts@ Your Cardinal Health Buyer DSA Manager Category Manager Cardinal Health buyer GMB-HSCS-P-Recalls@, fax is: 614.553.5671 GMB-DUB-VendorEDI@ 800.926.3161 hpsuppliershutdown@collab.

Brand GMB-DUB-HolidayBrand@

Brokerage GMB-DUB-HolidayBrokerage@

Generics GMB-DUB-HolidayGenerics@

Consumer Health GMB-DUB-HolidayConsumer@ GMB-DUB.DatabasePricing@ GMB-QRA-PSCVendorLicensing@ Brand ? DSA Manager Consumer ? Product Category Manager Generics ? Advisor GMB-EPOdesk@ or Buyer Dianne Pfahl GMB-GOV_Sales_Origin_Conf@ drugtracing@ GMB-pharmaceuticalPrivateLabelSuppliers@ 800.530.2696 800.200.6313 GMB-DUB-DS-CRM@ G-DUB-Brand Purchasing G-DUB-Consumer Purchasing G-DUB-Generic Purchasing

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