The Microsoft Journey Digital Commerce Transformation and ...

[Pages:23]The Microsoft Journey Digital Commerce Transformation and Modern Customer Experience with Microsoft Azure

and Billing Solutions with SAP Customer Experience

Matt Forrest (Principal Software Engineering Manager) & Cassandra Wong (Principal Program Manager) Nishant Vats (Technical Quality Manager)

Session ID: ASUG83722

May 7 ? 9, 2019

About the Speakers

Matt Forrest

Cassandra Wong

? Principal Software ? Principal Program

Engineering

Manager

Manager

? Core Services

? Core Services

Engineering,

Engineering,

Microsoft

Microsoft

Nishant Vats

? Technical Quality Manager, SAP

Agenda

? Microsoft ? history & background with SAP

? Microsoft Online Commerce

? Business Case for BRIM at Microsoft

? Architecture & Process Monitoring

Key Outcomes/Objectives

1. Understanding of E2E business process 2. Technical architecture leveraging BRIM on Azure 3. Understand how we're leveraging Azure tools to get the

best out of BRIM

About Microsoft

Over the years, major forces and innovations in our industry required Microsoft to transform

Deliver Reliant & Agile ERP Platform

Enable Modern Experiences

Provide Real Time Processes

Highly

17TB compressed database

SAP Surround Strategy

110K

Internal Users

(Mostly Indirect Access to SAP)

9M

Up to Dialog Steps/Day

8K

Named User Accounts

Monitored

300K Batch Jobs/Month

Up to

300M Transaction steps/Month

96% Non-SAPGUI users

0.4 Seconds user response time

99.998%

Raw

SQL/Win

Uptime

2x

System growth in past 2 years

2x

Transaction volume ever 18-24 months

600

Servers (100% virtual)

Compression

250TB Storage Savings

15-30% Incident Ticket

yearly Reduction

High Quality Enterprise Service Offerings via SAP

SAP Applications At Microsoft ? Business View

Shared SAP System ECC

Personnel Admin, Benefits, Org Mgt, Talent Mgt, Time Mgt, Payroll, Recruiting

Learning & Succession Success Factors

Accounting, Controlling, Treasury, Project Systems, Financial Svcs, Real Estate, Corp Finance, In-House Cash, Rev Rec, Trade, Customs

Sales and Distribution, Materials Mgt, Logistics, Logistics Execution, Demand Planning, Event Mgt, Supply Network Planning

Shared SAP System RMCA

Hybris High Volume Invoices & Receivables

Governance, Risk and Control GRC

Global Trade Screening GTS

Business Planning & Consolidation BPC HANA

Revenue Recognition RAR

Master Data Governance MDG

Supply Chain Mgmt SCM

SCM Care OER

Duet for CIM DUET

Customer Finance Mgmt CFM

Integrated Business Planning IBP

Sourcing & Dir. Network Ariba

Volume Licensing Bedrock, Next Gen VL, OEM, Universal Store, Convergent Charging & Invoicing, Contract Accounting, Rating

Sales and Distribution, Finances

Incentives Calculation CC

Customer Project Mgmt CPM

OEM Services OER

Expense Mgmt Concur

Solution Manager SOLMAN

Business Objects BOBJ/DS

Adobe Document Services ADS

XI/PI

MICROSOFT ONLINE COMMERCE

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