‘A Navigator Study on Responsible Lending for India’

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`A Navigator Study on Responsible Lending for India'

A Navigator Study on Responsible Lending for India

INDEX

Sr. No.

Title

1. Executive Summary

2. Introduction

3. Industry Analysis

4. Research Methodology

5. Data Analysis

6. Findings & Discussion

Page No. 5-9 10-16 17-31 32-39 40-63 64-73

Research Period: July 2017 to December 2017

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A Navigator Study on Responsible Lending for India

EXECUTIVE SUMMARY

Navigator of Responsible Lending 2017,

is a first-of-its-kind report in India. Responsible lending is about transparent processes, best practices and clear, well-defined norms and rules. The lender and the borrower have a responsibility towards each other from the point a customer first interacts with a lending institution, online or in person. This responsibility percolates through the processes: documentation in applying for loan, sanction of loan, its disbursal and finally the repayment schedule and paying off the loan. It is essential to keep in mind that trust is the very edifice of the relationship between the lender (an institution) and the borrower

(a person). In this report we analyse this process through some standard metrics of responsible lending for a better picture of the state-of-play of responsible lending in India.

This study seeks to set the standards of responsible lending in India, identifying the key parameters and creating an industrywide institutional matrix that will serve as the defining contours for responsible lending. It will also serve as platform that reflects the state of consumer finance with respect to responsible lending practices in the country and improve the overall quality of services towards customers.

Research Period: July 2017 to December 2017

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