CRM Comparison Guide - Tech Community

CRM Comparison Guide

Introduction

Whether you're a large enterprise or a growing business you need a concrete way to organize your consumer database in order to maintain existing clients and develop new ones. This is where Customer Relationship Management (CRM) comes into play and businesses are starting to see it as a much needed invaluable asset. There are a lot of options when it comes to CRM and finding the right one that fits your business needs can be challenging. Use this side by side comparison guide as a reference guide to help benchmark the right CRM solution for your business.

Ziff Davis / Comparison Guide / CRM Comparison Guide

Ziff Davis ?2017

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Comparison Grids

Vendor: Product Solution SAP Hybris Salesforce Oracle Siebel CRM Oracle Sales Cloud Microsoft Dynamics CRM Sugar CRM Sage CRM Swiftpage ACT! Goldmine Zoho CRM NetSuite CRM+ OnContact CRM Info Epiphany CRMNEXT PegaCRM

Ziff Davis / Comparison Guide / CRM Comparison Guide

Target

Medium Biz and Enterprise Medium Biz and Enterprise

Enterprise Medium Biz and Enterprise Medium Biz and Enterprise Medium Biz and Enterprise

SOHO and Medium Biz SOHO

SOHO and Medium Biz SOHO and Medium Biz Medium Biz and Enterprise SOHO and Medium Biz Medium Biz and Enterprise Medium Biz and Enterprise Medium Biz and Enterprise

CRM Features

Type (on premisis or cloud)

Cloud or On-Premises Cloud

On-Premises Cloud

Cloud or On-Premises Cloud or On-Premises Cloud or On-Premises Cloud or On-Premises Cloud or On-Premises

Cloud Cloud Cloud or On-Premises On-Premises Cloud or On-Premises Cloud

Price

$$$ $$$ $$$$ $$$ $$$ $$ $$ $$ $$ $$ $$$ $$$ $$$

$ $$

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Comparison Grids

Vendor: Product Solution SAP Hybris Salesforce Oracle Siebel CRM Oracle Sales Cloud Microsoft Dynamics CRM Sugar CRM Sage CRM Swiftpage ACT! Goldmine Zoho CRM NetSuite CRM+ OnContact CRM Info Epiphany CRMNEXT PegaCRM

Customer Service and Support

2

2

1

2

Ziff Davis / Comparison Guide / CRM Comparison Guide

CRM Features (continued)

Native ERP Integration

B2B or B2C Focus

App Ecosystem

B2B

B2B

B2B

B2B

B2B

B2B

B2B

B2C

B2C

B2B

B2B

B2B

B2B

B2B

B2B

Industry Specific Offerings

1 1

1

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Comparison Grids

Vendor: Product Solution SAP Hybris Salesforce Oracle Siebel CRM Oracle Sales Cloud Microsoft Dynamics CRM Sugar CRM Sage CRM Swiftpage ACT! Goldmine Zoho CRM NetSuite CRM+ OnContact CRM Info Epiphany CRMNEXT PegaCRM

Social Media Integration

CRM Features (continued)

Integrated Analytical CRM

AI Processes Built in for Automation

Manage and Customize Workflow

Processes

2

2

Integrates Product Usage from IoT

2

2

2

2

Ziff Davis / Comparison Guide / CRM Comparison Guide

Ziff Davis ?2017

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