Lahey Clinic



Job Description

Standard Format

|Job Title: Patient Navigator |Job Code: |

|Department Name: Radiation Oncology |Grade: |

|Reports To: VP – Radiation Oncology with a dotted line to the Director of Radiology |Business Unit: |

|EEO Code: 2A |Cost Center Number: |

|FLSA Status: Exempt |Number Supervised: 0 |

Position Summary: Manages the daily operations and workflows of the CT Lung Screening program in conjunction with the CT Lung Screening working group, Steering Committee, physician and administrative leadership. Is responsible for acting as a patient liaison for the program and performing all patient liaison activities. Works with referring physician offices and clinics to manage follow up testing. Manages all aspects of the CT Lung database including data entry, statistical reporting and enhancement. Performs program Quality assessment.

Essential Duties & Responsibilities including but not limited to:

|Acts as a patient liaison and performs program participation selection, invitation, scheduling and outreach. |

|The Patient Navigator oversees all efforts related to guiding patients and families through the screening, enrollment and appointment process. |

|Schedules appointments and diagnostic studies and tracks status of patients in database. |

|Plans and develops patient-centered programs. Reinforces patient education and directs patients and families to available resources and supportive services. |

|Develops and drives initiatives to eliminate barriers to care. |

|Establishes processes and standards that ensure consistent and optimal patient navigation |

|In accordance with NCCN criteria; enrolls patients into CT Lung screening program and responds to questions appropriately. |

|The Patient Navigator maintains a level of knowledge to discuss benefits and harms of CT lung screening. |

|Communicates with referring physicians regarding patient appropriateness for program and coordinates information with referral services. |

|Acts as a liaison between Pulmonary, Thoracic surgery, Radiation Oncology, GIM and other physician practices and hospital departments. Understands, facilitate |

|and communicates effectively with these entities as it relates to each patient |

|Performs Patient Follow up Management for patients already screened, uses database to ensure appropriate follow up appointments are scheduled and kept as |

|recommended. |

|Ensures referring physicians are updated about their patient’s progress in the program in cooperation with treating physician. |

|Responsible for Database Management – manage all aspects of the CT Lung Screening database including inputting patient screening data, patient letters, data |

|entry input of all patient management activities, statistical reporting. |

|Works closely with Radiology IT with database design, enhancement and maintenance. Is responsible for reporting database maintenance issues to Radiology IT for |

|resolution. |

|Provide updates on program activity, statistics and recommendations for program enhancements. |

|Serves as an active member of the CT Lung screening working group and the CT Lung cancer screening steering committee. |

|Presentation of program updates and data at conferences and meetings. |

|Schedules and coordinates CT lung screening Steering Committee meetings to include setting agenda and documentation of meeting discussion. |

|Recommends and implements program guidelines. Develops required tools, forms, training materials etc… |

|Working in conjunction with the Section Head of Thoracic Imaging and Research Administration, prepares and submits materials to the Institutional Review Board as|

|required. |

|Works closely with communications and marketing to promote program outreach. |

|Attends relevant conferences and meetings. Keeps abreast of current literature and keeps current of industry practice standards. |

|Maintains courteous and effective interactions with colleagues and patients. |

|Demonstrates an understanding of the job description, performance expectations, and competency assessment. |

|Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. |

|Participates in departmental and/or interdepartmental quality improvement activities. |

|Participates in and successfully completes Mandatory Education. |

|Performs all other duties as needed or directed to meet the needs of the department. |

Minimum Qualifications:

Education: Baccalaureate Degree.

Licensure, Certification, Registration: None

Skills, Knowledge & Abilities: Strong customer service skills required. Ability to take initiative and work independently with minimum supervision. Knowledge of computer systems, Microsoft office- Word, PowerPoint and Excel. Strong organizational and interpersonal skills. Excellent communication skills required to interact with all levels of Clinic personnel. Demonstrates attention to detail. Presentation skills.

Experience: A minimum of 3 years of progressive relevant experience in a healthcare environment. Previous experience in Pulmonary Medicine, Oncology or Diagnostic Imaging required.

Key Relationships:

Position Purpose/Activities

|Patients |Follow up phone calls, answering questions, counseling |

|Referring physicians |Coordination of patient care |

|Clinical Service Areas |Pulmonary, Thoracic Surgery, Radiology, GIM |

|Radiology IT |Database management |

|Radiology working group and steering committee |Program operations, workflow and statistics reporting |

|6. Marketing and philanthropy |Marketing and program outreach and promotion |

Scope/Impact Statement:

Work Schedule Indicators: Indicate either Yes or No as appropriate. Hours of work may be subject to change based upon the needs of the business/department.

On Call: No Shift Rotation: Yes Weekends: No

Physical Requirements & Environment:

For each category, select ONE option from choices below by placing an X in the space to the left of the entry.

|Mental and Visual Attention |

|a) | |The position requires basic mental and visual attention much or all of the time |

|b) | |The position requires periods of concentrated mental and visual attention. |

|c) |X |The position requires a high degree of mental and visual concentration. |

|Physical Exertion |

| |Weight |

|d) |X |Nature of work requires lifting or moving light weight (up to 20 pounds). |

|e) | |Nature of work requires lifting or moving medium weight (over 20 and up to 75 pounds). |

|f) | |Nature of work requires lifting or moving heavy weight (over 75 pounds). |

| |Dexterity |

|g) |X |Flow of work and character of duties require average manual coordination. |

|h) | |Flow of work and character of duties require above average manual coordination. |

|i) | |Flow of work and character of duties require high manual coordination. |

| |Range of Motion |

|j) |X |Duties require average range of motion. |

|k) | |Duties require above average range of motion. |

|l) | |Duties require high range of motion. |

| |Physical Conditions |

|m) |X |Performance of duties allows for variation in positioning and tasks. |

|n) | |Performance of duties requires remaining in position for prolonged periods of time. |

| |Repetitive Motion |

|o) |X |Assignments require occasional repetitive motion. |

|p) | |Assignments require frequent repetitive motion. |

|q) | |Assignments require constant repetitive motion. |

|Working Conditions |

|r) |X |Working conditions include minimal exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne |

| | |pathogens. |

|s) | |Working conditions include occasional exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne |

| | |pathogens. |

|t) | |Working conditions include continuous exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne |

| | |pathogens. |

|Exposure to Hazardous Materials |

|u) |X | Performance of duties generally does not involve exposure to hazardous materials. |

|v) | | Performance of duties occasionally involves exposure to hazardous materials. |

|w) | | Performance of duties frequently involves exposure to hazardous materials. |

|Patient Care Conditions (select ALL that are applicable) |

|x) | |Position entails exposure to blood and body fluids, standard precautions must be used. |

|y) | |Assignments include transporting, transfer and positioning of patients. |

|z) | |Incumbent must be continuously prepared to prevent a patient fall. |

|Sensory Requirements (select ALL that are applicable) |

|aa) |X |Performance of duties requires the ability to discern and identify colors |

|bb) | |Performance of duties requires the ability to discern sharp from dull and hot from cold |

|cc) | |Performance of duties requires the ability to hear soft and loud noises |

Patient Care/Patient Contact Designation (check only one of the items listed below)

X_ Position has a direct impact upon health outcomes of the patient.

_ Position facilitates the process that may impact patient access to services.

_ No patient care/contact, and does not facilitate the patient care process or directly impact health outcomes.

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, requirements, duties and skills required of personnel so classified. Additional duties and responsibilities that are specific to the Department or Unit are identified and maintained by the Manager as an Addendum to the Job Description..

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