ProSupport for Software

[Pages:8]ProSupport

Comprehensive Software Support: Enterprise

Dell and/or Dell EMC serves as your technical support service provider for troubleshooting listed OEM operating systems and applications installed on your enterprise server, networking, and storage hardware.

Manufacturer

Canonical Ltd.

CentOS

China Standard Software Citrix Compellent Dell Dell Dell

Dell Dell Dell Dell

Software Supported

Regions Supported

Americas

Europe, Middle East, Africa

Asia, Pacific, Japan

Exceptions by Country

Ubuntu

X

CentOS

X

NeoKylin

XenDesktop

X

FluidFS NAS

X

32 Bit Diagnostics

X

Active Fabric

X

Manager

Dell integration

X

packages for 3rd

party systems

management

applications

Dell License

X

Manager

Dell Management

X

Plug-in for VMware

vCenter

Dell Networking for

X

Open Daylight

Deployment

X

Solutions (Dell

version)

X

X

Supported on

PowerEdge

versions 14G and

above. Also

supported on Dell

Edge Gateway

hardware (factory

installed version

only)

X

X

Supported on

Scality on Dell

SD7000-S &

SD630S only

X Dell Wyse in China

only

X

US/EMEA only

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Manufacturer

Dell Dell

Dell Dell Dell Dell Dell Dell

Dell Dell Dell

Dell Dell Dell Dell Dell

Software Supported

Encryption Key Manager for Tape Automation Lasso

Regions Supported

Americas X

Europe, Middle East, Africa

X

Asia, Pacific, Japan

X

X

X

X

Online Diagnostics

X

OpenManageTM

X

Essentials

OpenManageTM

X

Mobile

OpenManageTM

X

Network Manager

OpenManageTM

X

PowerCenter

OpenManage

X

Server

Administrator

(OMSA)

OpenManage

X

Storage Services

(OMSS)

PowerVault FluidFS

X

NAS

SupportAssist

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

System E-Support

X

Tool (DSET)

Wyse Configuration

X

Manager

Wyse Device

X

Manager

Workgroup

Wyse Management

X

Suite Standard

Wyse Thin OS

X

X

X

X

X

X

X

X

X

X

X

Exceptions by Country

Not supported on MD34xx/MD38xx,

MD1400 and MD1420

Not supported on MD34xx/MD38xx,

MD1400 and MD1420

Supported on Wyse thin client

hardware Supported on Wyse thin client

hardware Supported on Wyse thin client

hardware Supported on Wyse thin client hardware, factory installed version

only

Manufacturer

Dell

Dell

Dell | Microsoft

Dell | Ocarina EqualLogic EqualLogic EqualLogic EqualLogic Micro Focus Microsoft Microsoft Microsoft Microsoft

Microsoft

Microsoft

Microsoft Nutanix Red Hat Retrospect

Software Supported

Wyse Thin OS Lite

Regions Supported

Americas X

Europe, Middle East, Africa

X

Asia, Pacific, Japan

X

Wyse USB

X

Firmware Tools

Management Packs

X

for Microsoft

Systems Center

Ocarina

X

FluidFS NAS

X

Group Manager

X

Host Integration Kit

X

SAN Headquarters

X

SUSE? LINUX

X

Azure Pack

X

Storage Spaces

X

Direct Ready Node

Small Business

X

Server

Windows 10

X

Internet of Things

(IoT) Long Term

Servicing Branch

(LTSB)

Windows

X

Embedded

Standard (WES)

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Windows Server

X

Windows Storage

X

Server

Web-Scale

X

Infrastructure

Red Hat? LINUX

X

Retrospect Backup

X

& Recovery

X

X

X

X

X

X

X

X

X

X

Exceptions by Country

Supported on Wyse thin client hardware, factory installed version

only Supported on Wyse thin client

hardware

Supported on Dell Edge Gateway

hardware, factory installed version

only Supported on Wyse thin client and Dell Edge Gateway 5500 hardware, factory installed version

only Through Microsoft's Extended Support

End

3

Manufacturer

SanDisk VMware VMware VMware VMware VMware VMware VMware

Software Supported

SanDisk DAS Cache vCenter Server vCloud NFV 2.0 vSphere Desktop vSphere Enterprise vSphere Enterprise Plus vSphere Essentials vSphere Standard

Regions Supported

Americas X

Europe, Middle East, Africa

X

Asia, Pacific, Japan

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Exceptions by Country

ProSupport

Comprehensive Software Support: End-User

Dell serves as your technical support service provider for troubleshooting listed OEM operating systems and applications installed on your end-user desktop or notebook.

Manufacturer Software Supported

Adobe Canonical China Standard Software Citrix

CMIT | Microsoft Cyberlink Dell Alienware Dell Alienware

Dell Dell Dell Dell Dell Dell Dell Dell Dell Dell

Dell

Dell Dell Dell Dell Dell Dell

Dell Dell

Dell Dell Dell

Acrobat Standard Ubuntu NeoKylin

Provisioning services for Desktop - Dell Edition Windows 10 China

PowerDVD Command Center

Control Center

Android OS Backup and Recovery China Web Directory Activity Light Capture Cast Cloud Recovery ControlPoint Color Profiles Data Protection | Protected Workspace Data Recovery Environment Digital Delivery Direct USB Help and Support Mobile Connect Precision Optimizer SupportAssist Recovery OS Gallery Management Packs for Dell Command Suite OS Recovery USB Tool Rugged Control Center SmartByte

Regions Supported

Americas Europe, Asia,

Middle Pacific,

East,

Japan

Africa

X

X

X

X

X

X

X

Exceptions by Country/ Comments

China only

X

X

X

X

China only

X

X

X

X

X

X

Select Alienware

platforms

X

X

X

Alienware,

Latitude,

Inspiron

X

X

X

X

X

X

X

China only

X

X

X

X

X

X

Latitude Z600

X

X

X

X

X

X

X

X

X

X

X

X

Inspiron & XPS

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

English only

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Inspiron only

5

Manufacturer Software Supported

Dell Dell Dell (Cyberlink) Dell (Sensible Vision) Digital Persona Dropbox Entertainment Experience Foxit

SmartDesk SupportAssist LatitudeOn Reader

Dell Face Aware

FingerPrint Reader

Dropbox Dell TruColor

Foxit Phantom Business

Foxit

Foxit Phantom Standard

Google

Chrome OS

Intel Intuit McAfee Micro Focus

Microsoft Microsoft

Intel Unite QuickBooks McAfee LiveSafe SUSE? LINUX Desktop

Office Windows

Microsoft Microsoft Norton Norton Portrait Displays Primax Red Hat

Roxio Sensible Vision

Works Works Plus 2008 AntiVirus Internet Security Premier Color

Blacktop Reader 2.0 Red Hat Enterprise Linux Workstation

Creator FA Facial Recognition

Regions Supported

Americas Europe, Asia,

Middle Pacific,

East,

Japan

Africa

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Exceptions by Country/ Comments

Latitude & Vostro only Latitude Z600

Vostro only

Latitude, Inspiron, Optiplex Latitude, Inspiron, Optiplex US, CA, UK, Australia, NZ, Malaysia, Singapore, India, and Japan only

Changed from Novell

Through Microsoft's Extended Support End Vostro only Vostro only

Precision Fixed Workstations Only

Vostro only

Manufacturer Software Supported

Skype VMware

Skype ESXi

Regions Supported

Americas Europe, Asia,

Middle Pacific,

East,

Japan

Africa

X

X

X

X

X

X

Exceptions by Country/ Comments

Vostro only R7910 only

7

Premium Support

Comprehensive Software Support: End-User

Dell serves as your technical support service provider for troubleshooting listed Dell OEM operating systems and applications installed on your end-user desktop or notebook.

Manufacturer Software Supported

Adobe Canonical China Standard Software Cyberlink Dell Dell Dell Dell Dropbox McAfee Microsoft Microsoft

Acrobat Standard Ubuntu NeoKylin

PowerDVD Backup and Recovery Dell Activity Light Dell Digital Delivery SupportAssist Dropbox McAfee LiveSafe Office Windows

Roxio

Creator

Regions Supported

Americas Europe, Asia,

Middle Pacific,

East,

Japan

Africa

X

X

X

X

X

X

X

Exceptions by Country/ Comments

China only

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Through

Microsoft's

Extended

Support End

X

X

X

Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact Dell for more information.

Copyright ? 2018 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V01NOV2018

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