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 MARCELINE BROWNCUSTOMER SERVICE REPRESENTATIVEMobile: 123-456-7890Email: hello@Portfolio: LinkedIn: @resumesbotAddress: 123 Anywhere St., Any City, StateSUMMARYEnergetic and detail oriented Customer Service Representative with 5 years of experience in providing excellent customer service. Have a strong knowledge of the real meaning of greatcustomer service and have a strong ability to develop an in-depth understanding of companies` product line.SKILLS Zendesk, Kayako, and Parcel AuditSelf-ControlPersuasive SpeakingClear Communication SkillsAttentivenessKnowledge of the ProductAbility to ‘read’ customersTenacityEmpathyAbility to handle surprisesGoal-oriented focusEDUCATIONUNIVERSITY OF BEECHOVEME in School Counseling, 2014-2018WORK EXPERIENCECUSTOMER SERVICE REPRESENTATIVEUnited States Postal Service, 2019-2020Answered incoming customer service callsProvided accurate, valid and complete information by using the right methods/toolsAnswered questions about warranties and terms of saleRecommended items for sale to customer and recommended trade-up and companion items Registered customer purchases on assigned cash register, collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as neededCUSTOMER SERVICE ASSOCIATEALDI, 2016-2019Answered product questions and concerned by clarifying the customers situation, determining the cause of the problem; selected and explained the best solutionBuilt sustainable relationships of trust through open and interactive communicationEnsured compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)Offered support and solutions to customersCheck out more Customer Service and Retail Resume Examples ................
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